Amendment 36C26324Q0827 0001.pdf

5. PROJECT NUMBER (if applicable)

CODE 7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER 3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO. 1. CONTRACT ID CODE

FACILITY CODE CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office. is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER 16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30 PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243

(Type or print) (Type or print)

(Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code)

(If other than Item 6)

(Specify type of modification and authority)

(such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer)

1 14

636-24-3-1017-0035

None

36C263

Department of Veterans Affairs

NETWORK 23 CONTRACTING OFFICE

316 Robert Street N. STE. 506 St. Paul MN 55101

Department of Veterans Affairs

NETWORK 23 CONTRACTING OFFICE

316 Robert Street N. STE. 506 St. Paul MN 55101

To all Offerors/Bidders

36C26324Q0827

X

X X

N/A

See CONTINUATION Page 636-3640160-1017-820100-2220-010044143 636-24-3-1017-0035

X 1

Amendment 0001 to add new language in Performance Work Statement Section (17)(e) and (18)(b).

See attached Performance Work Statement.

No other changes to the RFQ were made.

Curt LaRose Contracting Officer

VA- VHA-RPOC-2024-0072

PERFORMANCE WORK STATEMENT

for Courier Services

1. GENERAL OVERVIEW OF SERVICES

a. The VA Nebraska-Western Iowa Health Care System (VANWIHCS) located at 4101 Woolworth Ave., Omaha, Nebraska 68105 requests the services of a contractor to provide all supervision, labor, equipment, transportation, insurance, licensing, fees, fuel, and tolls necessary to perform Courier Services to and from the VA Nebraska Western Iowa Health Care System (VANWIHCS), as well as, to and from the Community Based Outpatient Clinics (CBOCs).

b. The contractor shall provide all labor, equipment, including Personal Protective Equipment (PPE), temperature controlled coolers, dry ice, hand trucks, transportation, gasoline, insurance, and anything else needed to provide courier service for the

VANWIHCS.

c. The contractor shall pick up and deliver items such as blood and blood components, laboratory specimens, laboratory transport lockable containers, patient medical records, medical and non-medical supplies, pharmaceuticals, medical records, secure lock boxes, mail (varying in size), payroll records, radiological films, biomedical equipment, durable medical equipment, claim files, medical gases, and other related items as requested. All items should be handled as confidential.

2. LOCATIONS OF SERVICES

a. American Red Cross, 3838 Dewey Ave, Omaha, NE 68105

b. Bellevue CBOC, 2206 Longo Drive, Suite 102, Bellevue, NE 68005

c. Papillion CLC, 11111 84th Street, Papillion, NE 68046

d. Community Resoursce & Referal Center (CRRC), 825 Dorcas St, Omaha, NE 68108

e. Grand Island CBOC, 2201 No. Broadwell Avenue, Grand Island, NE 68803

f. Holdrede CBOC, 1118 Burlington t, Holdrege, NE 68949

g. Hruska Federal Bldg, 111 South 18th Plaza, Omaha, NE 68102

h. Lincoln CBOC, 420 Victory Park Drive, Lincoln, NE 68510

i. Omaha Hospital, 4101 Woolworth Avenue, Omaha, NE 68105

j. Omaha Vet Center, 3047 S 72nd Street, Omaha, NE 68124

k. Norfolk CBOC, 710 S 13th, Suite 1200, Norfolk, NE 68701

l. North Platte COBC, 600 E Francis, St, North Platte, NE 69101

m. Shenandoah CBOC, 512 S Fremont Shenandoah, IA 51601

n. University of Nebraska Medical Center (UNMC), S 42nd St & Emile St, Omaha, NE 68198

3. PERIOD OF PERFORMANCE

a. Base Year: 07/01/2024 to 06/30/2025

b. Option Year I: 07/01/2025 to 06/30/2026

c. Option Year II: 07/01/2026 to 06/30/2027

d. Option Year III: 07/01/2027 to 06/30/2028

e. Option Year IV: 07/01/2028 to 06/30/2029

4. DAYS OF OPERATION

Services are to be provided every weekday, Monday through Friday, with the exception of Federal holidays or observed Federal holidays. Federal holidays are as follows and include any other days specifically declared a federal holidays.

a. New Year's Day (January 1)

b. Birthday of Martin Luther King, Jr. (Third Monday in January)

c. Washington's Birthday (Third Monday in February)

d. Memorial Day (Last Monday in May)

e. Juneteenth (June 19)

f. Independence Day (July 4)

g. Labor Day (First Monday in September)

h. Columbus Day (Second Monday in October)

i. Veterans Day (November 11)

j. Thanksgiving Day (Fourth Thursday in November)

k. Christmas Day (December 25)

5. TRACKING

a. The contractor shall supply a code/PIN/ID number for each and every delivery individually so that requests for delivery or pick up are confirmed. The code/PIN/ID should coincide with each requesting VA department’s deliveries seperately and be attached with invoices to allow each VA department to verify their deliveries. The courier shall log the date and time of request, pickup, time of delivery, and the name and extension/phone number of the person requesting the service.

b. The contractor must have the capability of tracking specimens and other items from pickup location to delivery location. Documentation of tracking must be presented to the VA Technical Representative upon request.

6. PACKAGING AND TRANSPORTATION

a. All specimens shall be properly packaged and labeled to indicate the general nature of the material being transported. The contractor shall transport specimens in appropriate containers secured in the vehicle cabin to prevent movement.

b. Laboratory specimens shall be transported in accordance with specified temperature requirements. Room temperature specimens shall be transported inside a cooler and remain at temperature between 20 – 25 degrees Celsius. Refrigerated specimens must be transported in a cooler with regular ice or cold packs and remain at temperature between 2-10 degrees C. Frozen specimens will be transported in a cooler packed with dry ice and remain at temperature of -18 degrees C or colder.

c. The contractor must provide necessary ice, cold packs, and dry ice to maintain temperatures required for specimen stability. The contractor will provide and deliver dry ice, in an approved container for dry ice transport, to the VA Pathology Laboratory upon request. The VA Laboratory and the contractor shall agree upon time of delivery and appropriate amount (measured in pounds) of dry ice to be provided. This dry ice will be used for temporary storage of frozen medical specimens during transport. There shall be no additional cost to VA for the dry ice.

7. NON-TIME/TEMPERATURE SENSITIVE (NON-T/TS) ITEMS COURIER

REQUIREMENTS

a. Delivery of Non-T/TS items includes medical supplies, office supplies, durable medical equipment and prosthetics items, files, mail, medical records, cashier transfers, CDs, radiology films, pharmacy documents, pharmaceuticals, biomedical equipment, pathology and laboratory supplies.

b. Transport of non-perishable items may be handled by routine drivers on a daily basis;

generally, one stop per address for CBOCs and/or blood collection sites at designated areas within each site.

c. All delivery times will vary due to the particular content of loads, applicable deliveries, and destinations, but be within typical business hours which are Monday through Friday, 8:00 AM to 4:30 PM, for each location noted below.

d. Schedule

i. Delivery of Non-T/TS Items from Lincoln CBOC to Omaha Hospital - Round

Trip - Once per Day

ii. Delivery of Non-T/TS Items from Grand Island CBOC to Omaha Hospital -

Round Trip - Once per Day

iii. Delivery of Non-T/TS Items from Norfolk CBOC to Omaha Hospital - Round

Trip - Once per Day

iv. Delivery of Non-T/TS Items from North Platte CBOC to Omaha Hospital -

Round Trip - Once per Day

v. Delivery of Non-T/TS Items from Holdredge CBOC to Omaha Hospital -

Round Trip - Once per Day

vi. Delivery of Non-T/TS Items from Shenandoah CBOC to Omaha Hospital -

Round Trip - Once per Day

vii. Delivery of Non-T/TS Items from Bellevue CBOC to Omaha Hospital -

Round Trip - Twice per Day

viii. Delivery of Non-T/TS Items from to CRRC to Omaha Hospital - Round Trip -

Once per Day

ix. Delivery of Non-T/TS Items from Omaha Hospital to P-CLC – Round Trip –

Twice per Day.

8. LAB COURIER SERVICES

a. Time and Temperature Sensitive Item Delivery

i. This special transport requires trained personnel and tight schedules to preserve the integrity of the items being transported.

b. Separate transport environments for each T/TS must be provided, monitored, and maintained in each vehicle:

i. Room Temp (20 – 25 degrees Celcius)

ii. Refrigerated (2 – 10 degrees Celcius)

iii. Frozen (-18 degrees Celcius or below)

c. Transportation is required of items to and from the noted facility locations, to and from respective local area medical facilities, businesses, and veterans’ home addresses may be required on an emergent basis.

d. Daily T/TS Laboratory Delivery Requirements Daily Times

(Central Time) Function T/TS = Blood Collection Sites & CBOC

Specimens 830 – 930 and 1130 – 1230 and 1600 – 1630

Then

1000 – 1100 and 1330 – 1430 and 2000 – 2130

Pick Up

Drop Off

Lincoln CBOC: 600 South 70th Street, Lincoln, NE 68510 (phone: 402-489-3802)

Omaha VA Medical Center: 4101 Woolworth Avenue, Omaha, NE 68105 (phone: 402-346-8800)

Then

Holdrege CBOC: 1118 Burlington St, Holdrege, NE 68949

Grand Island VA, 2201 No. Broadwell Ave, Grand Island, NE 68803 (phone: 308-382-3660) CLC Nurses Station

1000 – 1030 and 1630 – 1700

Then

1300 – 1400 and

Grand Island VA: 2201 No. Broadwell Ave, Grand Island, NE 68803 (phone: 308-382-3660)

1900 – 2000

Norfolk CBOC: 710 S 13th St, Suite 1200, Norfolk, NE 68701 (phone: 402-370-4570)

1600 – 1615

North Platte CBOC: 600 E Francis, St, North Platte, NE 69101

Grand Island VA, 2201 No. Broadwell Ave, Grand Island, NE 68803 (phone: 308-382-3660) CLC Nurses Station

1530 – 1600

1730 – 1830

Shenandoah CBOC: 512 S Fremont Street, Shenandoah, IA 51601 (phone: 712-246-0092)

0800 – 0830 1500-1530

Then

0900-0930 1600-1630

P-CLC: 11111 S. 84th Street, Papillion, NE 68046 (402-537-3511)

1615 – 1700

Community Resource & Referral Center (CRRC), 825 Dorcas Street, Omaha, NE 68108

Avenue Omaha, NE 68105 (phone: 402-346-8800)

1145 – 1230 1615 – 1700

Then

1430 – 1500

Drop Off

Bellevue CBOC: Bellevue Professional Center, 2206 Longo Drive, Suite 102, Bellevue, NE 68005

Avenue, Omaha, NE 68105 (phone: 402-346- 8800)

9. COMPENSATION & PENSION COURIER REQUIREMENTS

a. Compensation and Pension (C&P) documents are vital to processing veterans claims for benefits and must be safeguarding to prevent accidental loss, theft or misappropriation.

b. Delivery Schedule consists of transports between Omaha Hospital and Lincoln CBOC, two trips per day to the following:

i. Lincoln CBOC: 600 South 70th Street, Lincoln, NE 68510 (phone: 402-489- 3802)

ii. Omaha Hospital: 4101 Woolworth Avenue, Omaha, NE 68105 (phone: 402- 346-8800)

TRIP 1 DEPART

LINCOLN

9:00 AM

ARRIVE

OMAHA

10:00 AM

DEPART

OMAHA

10:15 AM

ARRIVE

LINCOLN

11:15 AM

TRIP 2 DEPART

LINCOLN

12:00 PM

ARRIVE

OMAHA

1:00 PM

DEPART

OMAHA

1:15 PM

ARRIVE

LINCOLN

2:15 PM

10. STERILE PROCESSING SERVICES COURIER REQUIREMENTS

a. Transport unclean and sterile instruments between Grand Island CBOC and Lincoln

CBOC.

i. Lincoln CBOC: 600 South 70th Street, Lincoln, NE 68510

ii. Grand Island CBOC: 2201 No. Broadwell Avenue, Grand Island, NE 68803

MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY

Pick up from Grand Island at

9:30 AM.

Deliver to Lincoln by 12:00 PM. Pick up at Lincoln at and deliver to Grand Island by

2:00 PM.

Pickup at Grand Island and Deliver to Lincoln by 4:15 PM. Pickup at Lincoln and deliver to Grand Island by 6:00

PM.

Pick up from Grand Island at

9:30 AM.

Deliver to Lincoln by 12:00 PM. Pick up at Lincoln at and deliver to Grand Island by

2:00 PM.

Pickup at Grand Island and Deliver to Lincoln by 4:15 PM. Pickup at Lincoln and deliver to Grand Island by 6:00

PM.

Pick up from Grand Island at

9:30 AM.

Deliver to Lincoln by 12:00 PM. Pick up at Lincoln at and deliver to Grand Island by

2:00 PM.

Pickup at Grand Island and Deliver to Lincoln by 4:15 PM. Pickup at Lincoln and deliver to Grand Island by 6:00

PM.

Pick up from Grand Island at

9:30 AM.

Deliver to Lincoln by 12:00 PM. Pick up at Lincoln at and deliver to Grand Island by

2:00 PM.

Pickup at Grand Island and Deliver to Lincoln by 4:15 PM. Pickup at Lincoln and deliver to Grand Island by 6:00

PM.

Pick up from Grand Island at

9:30 AM.

Deliver to Lincoln by 12:00 PM. Pick up at Lincoln at and deliver to Grand Island by

2:00 PM.

Pickup at Grand Island and Deliver to Lincoln by 4:15 PM. Pickup at Lincoln and deliver to Grand Island by 6:00

PM.

2 Round Trips 2 Round Trips 2 Round Trips 2 Round Trips 2 Round Trips

11. USPS POSTAL MAIL AND INTRA-OFFICE MAIL DELIVERY

a. The contractor shall provide pickup and delivery services of intra-office mail and

USPS mail from the Omaha Hospital Mail Room, Lincoln CBOC Mail Room, and Grand Island CBOC Mail Room twice per day; once in the morning and once in the afternoon from each site. Mail must be delivered directly to each respective facility.

Mail is never to be left unattended. Mail shall be picked up and delivered Monday through Friday, excluding weekends and U.S. Federal holidays.

b. The contractor must be flexible in regards to pick up of outgoing mail for the occasional early pick up due to weather, schedule, etc. In the event of an early pick up time the contractor will be notified in a reasonable amount of time for coordination.

c. Omaha Mail Room Delivery Schedule

i. Intra-office mail going to sites from the Omaha Hospital must be picked up from the Omaha Hospital Mail Room no later than 10:00 AM for the morning trip and 2:00 PM for the afternoon trip. Transport of USPS mail to the Omaha Post Office will generally not be required except in rare circumstances.

ii. The contractor will deliver and pick up all forms of mail/messages from the Omaha Hospital and deliver to various affiliated medical agencies in the surrounding Omaha area, such as UNMC, Creighton Medical, once per day.

d. Hruska Federal Building Delivery Schedule

i. The contractor shall make two stops per day at the Hruska Federal building at all suites. One stop will occur in the morning and one stop in the afternoon.

Hruska Federal Courthouse is located at 111 South 18th Plaza Omaha, Nebraska 68102, multiple suites within.

ii. The mail shall be taken to and from the Omaha Hospital Mail Room.

e. Grand Island Mail Room Delivery Schedule

i. Contractor shall provide pick up of USPS mail from the US Post Office in

Grand Island and deliver to the Mail Room at the Grand Island CBOC.

Inbound mail will be picked up from the US Post Office at 9:00 AM each weekday, excluding holidays, and delivered to the Grand Island CBOC Mailroom.

ii. Outbound USPS mail will be picked up from the Grand Island CBOC Mailroom between 2:45 PM and 3:15 PM and delivered to the US Post Office in Grand Island no later than 3:30 PM.

iii. The contractor shall transport intra-office mail to the other VA locations the same day.

f. Lincoln Mail Room Delivery Schedule

i. The contractor shall provide pick up of USPS mail from the Lincoln US Post Office and deliver to the Lincoln CBOC Mail Room. Inbound mail will be picked up from the US Post Office no later than 12:00 PM each weekday, excluding holidays, and delivered to the Lincoln CBOC Mailroom.

ii. Outbound USPS mail will be picked up from the Lincoln CBOC Mailroom between 2:30 PM and 3:00 PM and delivered to the US Post Office in Lincoln no later than 4:00 PM.

iii. The contractor shall transport intra-office mail to the other VA locations the same day.

g. Overall Mail Scheude

i. Intra-Office Mail from Grand Island CBOC to Omaha Hospital - Round Trip -

Twice per Day

ii. Intra-Office Mail from Lincoln CBOC to Omaha Hospital - Round Trip -

iii. Intra-Office Mail from Bellevue CBOC to Omaha Hospital - Round Trip -

iv. Intra-Office Mail from University of Nebraska Medical Center (UNMC) to Omaha Hospital Mail Room - Round Trip - Once per Day

v. Intra-Office Mail from Omaha Vet Center to Omaha Hospital - Round Trip - Once per Day

vi. Intra-Office Mail from Hruska Federal Bldg to Omaha Hospital - Round Trip

- Twice per Day

12. EMERGENT/UNSCHEDULED PICK UPS/DELIVERIES

a. The contractor shall be required to support emergent and unscheduled pick ups and deliveries as needed within a 150-mile radius of the VA Nebraska-Western Iowa Health Care System for all locations noted in Paragraph 2 of this Performance Work Statement. This will often be due to transportation of emergency supplies, equipment, including medical gases, blood, and blood products. In some cases, a laboratory sample may be drawn from a patient after the scheduled pick up or the specimen must be tested as soon as possible due to short storage life or a timely determination.

b. The contractor shall be available for emergent or unsheduled services to and from all locations listed in Paragraph 2 of this Performance Work Statement.

c. The contractor shall provide the courier services within two hours of notification for the requested services.

d. There shall be no additional costs to VA for the Emergent/Unscheduled trips. The contractor shall factor the costs into their firm fixed monthly price.

e. The sending and receiving facility requires the driver’s signatures as written documentation of pick-up and delivery by use of specimen/package track logs or other similar mechanism.

f. Below is an estimated usage per year for the emergent/unscheduled services. The number of trips listed below are estimates only, and requested services may be more or less than the estimated trips.

i. Emergent/Unscheduled Request for Couier Services for Omaha Hospital – 200 trips per each year

ii. Emergent/Unscheduled Request for Couier Services for Grand Island CBOC – 100 trips per each year

iii. Emergent/Unscheduled Request for Couier Services for Lincoln CBOC – 100 trips per each year

iv. Emergent/Unscheduled Request for Couier Services for Bellevue CBOC – 10

v. Emergent/Unscheduled Request for Couier Services for Norfolk CBOC – 10

vi. Emergent/Unscheduled Request for Couier Services for Shennandoah CBOC

– 10 trips per each year

vii. Emergent/Unscheduled Request for Couier Services for North Platte CBOC – 10 trips per each year

viii. Emergent/Unscheduled Request for Couier Services for Holdridge CBOC – 10 trips per each year

ix. Emergent/Unscheduled Request for Couier Services for P-CLC – 10 trips per each year

13. INSURANCE REQUIREMENTS

a. The contractor shall meet all Federal, State, and City codes regarding operation of this type of business and furnish the insurance certificates required.

14. INCLEMENT WEATHER

a. The contractor shall contact the VA Technical Representative, Logistics Manager, Laboratory Manager, or Laboratory Administrative Officer should weather conditions delay or cause cancellation of services. Due to the nature of this business it is necessary for the contractor to have vehicles that operate safely in difficult weather conditions. Cancellations should only occur as a last resort or due to acts of nature.

b. Should it be necessary to cancel a delivery for other than Laboratory items, the contractor shall contact the origin point by phone conveying the reason for cancellation

15. TOLLS

a. The costs of all tolls must be included in the contract price. There should be no additional charge to VA for use of tolls during the performance of the contract.

16. SPECIAL CONTRACT REQUIREMENTS

a. For medical gases transport, special licensing may be required, at the contractor’s expense, to transport medical gases. Transportation of medical gasses may be required over short distances; more than likely, this need will be infrequent.

17. DRIVERS

a. All drivers must be of legal age, possess a valid state driver’s licenses, and maintain a neat, clean and professional appearance. Drivers must be able to speak, understand, and write English. Drivers shall possess identification showing the person’s name and job title.

b. The contractor shall be responsible for the actions and conduct of its employees and shall ensure they comply with all VA facility and parking regulations, policies, and guidelines while conducting business for the contract. Drivers shall not make any personal stops in performance of duties under the contract, nor shall any unauthorized passenger accompany the driver during contracted services.

c. Drivers shall comply with the VA smoking policy and only smoke in designated areas. Smoking within vehicles shall not take place while transporting VA items.

d. Drivers transporting laboratory specimens must be trained in Universal Precautions for handling of biohazard materials and follow proper procedures in case of biohazard spills or accidents. Training shall also include mandatory Hazardous Materials training and the proper handling of dry ice. The contractor shall provide written documentation annually, or at the beginning of the driver’s employment, of Hazardous Materials and other training that meets the laws and regulations of the US Department of Transportation and the Centers for Disease Control governing the transport of clinical specimens.

e. Report driver training every year and upon hire of any new driver.

I. The training records must include:

II. Employee’s name

III. Completion date of most recent training IV. Training materials (copy, description, or location) V. Name and address of hazmat trainer, and

VI. Certification that the hazmat-trained employee has been trained and tested.

VII. All official completed training certificates must be made available for VA compliance for all drivers handling VA materials before the contract performance begins.

a. State DOT rules and regulations must be followed while transporting biohazard RMD.

b. Proper Personal Protective Equipment (PPE): gloves and gowns to be worn as needed.

18. VEHICLES

a. All vehicles used in performance of this contract shall be registered, licensed and meet the minimum vehicle requirements as mandated by the Department of Transportation. It is important that the contractor has safe vehicles that dependably operate in difficult weather conditions to support high priority needs such as

Laboratory services. The Government reserves the right to inspect the vehicles to validate contractor’s ability to perform.

b. Vehicle cleaning between clean and soiled RMD (Reusable Medical Devices) transports. Document all cleanings between clean and soiled RMD transports, and report monthly. A daily Cleaning Log and RMD Transport Checklist are to be completed between each transport and reported. Cleaning Logs are to be kept inside the transport vehicle and available to display upon request.

c. Clean and soiled RMD must be in separated compartments of the vehicle for every transport.

d. Vehicles should be cleaned and disinfected using approved hospital disinfectant wipes between every transport.

e. All RMD should be transported in an enclosed, leak-proof, secure containment device. Containment devices must be secured in vehicle prior to transport.

f. Add blue tooth enable temperature and humidity monitor to record all transports and report monthly. Temperature parameters for sterile RMD must be within 66°-72℉, and humidity between 30% - 60%.

g. Biohazard spill kit is required in vehicle during every transport.

19. CONFIDENTIALITY OF RECORDS

a. The contractor shall ensure the confidentiality of all patient information and records being transported and shall be held liable in the event of any breach of confidentiality.

The contractor shall comply with provision of the Federal Privacy Act of 1974 (Public Law 93-579).

20. REPORTABLE INCIDENTS

a. The contractor shall furnish a written report should any delivery incident occur.

b. The report shall be delivered to the VA Contracting Officer and VA Technical Representative within 24-hours of the incident.

i. Incidents/actions involving blood components or laboratory specimens must be reported immediately to the VA Technical Representative, who will then report to the effected departments.

ii. Incidents/actions involving breach of patient records or patient identifiable information must be reported immediately to the VA Technical Reprentative and VA Contracting Officer.

21. PERSONNEL POLICY:

a. Personnel working for the contractor shall not be considered Government employees.

b. The contractor shall supply their employees with a name badge or uniform with their name emblazoned upon it and ensure it is worn for proper identification when the contractor or contractor’s personnel are on site at the Government facility.

22. QUALITY CONTROL

a. The contractor shall develop and maintain a quality control program that ensures courier services are performed in accordance with the contract specifications. The contractor shall develop and implement procedures to track, identify, prevent, rememdy and ensure non-recurrence of defective services. The contractor shall provide a method to accept and resolve customer complaints and notify the customer of the resolution. The contractor shall immediately notify the VA Technical Representative upon receipt of a customer complaint so joint validation may be accomplished. The contractor is responsible for quality control and spefications compliance.

23. QUALITY ASSURANCE SURVEILLANCE PLAN

a. The monitoring of the contractor’s performance shall be done by the VA Technical Representative. Incidents of contractor noncompliance, as evidenced by the monitoring procedures, shall be first discussed with the contractor and if no resolution can be found, then forwarded to the VA Contracting Officer for final resolution.

b. The Quality Assurance Surveillance Plan (QASP) shall outline the performance criteria to ensure the contractor is aware of the quality and criteria required to meet the terms of the contract.

c. The VA Technical Representative shall assess the contractor’s performance once per month, and will provide a written assessment to the contractor and VA Contracting Officer following each assessment.

d. The performance criteria and standards are listed below.

Performance Criteria Performance Standard Rating

The contractor shall be available for emergent or unsheduled courier services within a two-hour response time.

Per each calendar month, no more than two documented occurrences of the contractor not responding to emergent or unscheduled services within a two-hour response time.

Pass / Fail

The contractor shall provide timely Lab and Pharmacy courier services.

Per each calendar month, no more than four documented occurrences of the contractor being late for a pick-up or delivery of Lab and Pharmacy requirements.

timely Compensation and Pension (C&P) courier services.

Per each calendar month, no more than two documented occurrences of the contractor being late for a pick-up or delivery of Compensation and Pension requirements.

timely Sterile Processing

Per each calendar month, no more than two documented occurrences of the contractor

Services (SPS) courier services.

being late for a pick-up or delivery of Sterile Processing Services requirements.

timely USPS mail and intra-office mail courier services.

Per each calendar month, no more than two documented occurrences of the contractor being late for a pick-up or delivery of USPS mail and intra-office mail requirements.