36C26320Q0079-001.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. DUNS: DUNS+4:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 108

To be included on task orders on IDIQ contract

36C26320Q0079

6. SOLICITATION ISSUE DATE

12-27-2019

Doug Reed 605-336-3230 x 7844 01-27-2020 11:59pm

Sioux Falls Services Team

Department of Veterans Affairs

NETWORK 23 CONTRACTING OFFICE

2501 W. 22nd St.

Sioux Falls SD 57105

X 100

X

485991

$16.5 Million

N/A

X

Department of Veterans Affairs

Minneapolis VA Health Care System

One Veterans Drive

Minneapolis MN 55417

Sioux Falls Services Team

Department of Veterans Affairs

NETWORK 23 CONTRACTING OFFICE

2501 W. 22nd St.

Sioux Falls SD 57105 https://www.fsc.va.gov/einvoice.asp

Department of Veterans Affairs

Financial Services Center

Via The Tungsten Network

Refer to VAAR Clause 852.232-72

See CONTINUATION Page

Wheelchair Transport for Twin Points Community Based

Outpatient Clinic (CBOC) in support of the Minneapolis VA

Health Care System (MPLS)

Period of Performance: 04-01-2020 to 03-31-2025

This is a Total Small Business Set-Aside solicitation using

Federal Acquisition Regulation (FAR) Part 13 (Simplified

Acquisition Procedures).

Offerors shall be actively registered at System for Award

Management at https://www.sam.gov at time of offer to the

Government.

Please refer to Section B.2 for price schedule.

Please refer to Section B.3 for statement of work.

Please refer to Section D for wage determinations.

Please refer to Section 3, FAR 52.212-1 and FAR 52.212-2 for instructions to offerors and evaluation factors.

Service Contract Labor Standards apply to this solicitation and award.

See CONTINUATION Page

To be included on task orders issued against Indefinite

Delivery, Indefinite Quantity (IDIQ) contract.

X

X 1

Doug Reed

VA-VHA-SAOC-2016-AC23EC83

04-01-2020

36C26320Q0079

Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 PRICE SCHEDULE

B.3 STATEMENT OF WORK (SOW) ……………………………………………………………………………………………….10

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS (OCT 2018)

C.2 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.3 52.216-18 ORDERING (OCT 1995)

C.4 52.216-19 ORDER LIMITATIONS (OCT 1995)

C.5 52.216-22 INDEFINITE QUANTITY (OCT 1995)

C.6 52.228-5 INSURANCE—WORK ON A GOVERNMENT INSTALLATION (JAN 1997)

C.7 SUPPLEMENTAL INSURANCE REQUIREMENTS

C.8 52.237-7 INDEMNIFICATION AND MEDICAL LIABILITY INSURANCE (JAN 1997)

C.9 VAAR 852.203-70 COMMERCIAL ADVERTISING (MAY 2018)

C.10 VAAR 852.219-10 VA NOTICE OF TOTAL SERVICE-DISABLED VETERAN-OWNED SMALL

BUSINESS SET-ASIDE (JUL 2019) (DEVIATION)

C.11 VAAR 852.219-74 LIMITATIONS ON SUBCONTRACTING—MONITORING AND COMPLIANCE

(JUL 2018)

C.12 VAAR 852.228-71 INDEMNIFICATION AND INSURANCE (MAR 2018)

C.13 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV 2018)

C.14 VAAR 852.237-70 INDEMNIFICATION AND MEDICAL LIABILITY INSURANCE (OCT 2019)

C.15 VAAR 852.237-74 NON-DISCRIMINATION IN SERVICE DELIVERY (OCT 2019)……………….42

C.16 VAAR 852.270-1 REPRESENTATIVES OF CONTRACTING OFFICERS (JAN 2008)

C.17 IT CONTRACT SECURITY

C.17 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR

EXECUTIVE ORDERS—COMMERCIAL ITEMS (OCT 2019)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

USDOL WAGE DETERMINATIONS

SECTION E - SOLICITATION PROVISIONS

E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL ITEMS (OCT 2018)

E.2 52.204-24 REPRESENTATION REGARDING CERTAIN TELECOMMUNICATIONS AND VIDEO

SURVEILLANCE SERVICES OR EQUIPMENT (AUG 2019)

E.3 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT 2018)

E.4 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.5 VAAR 852.233-70 PROTEST CONTENT/ALTERNATIVE DISPUTE RESOLUTION (OCT 2018)

E.6 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (OCT 2018)

E.7 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB 1998)

E.8 52.216-1 TYPE OF CONTRACT (APR 1984)

E.9 52.212-2 EVALUATION—COMMERCIAL ITEMS (OCT 2014) [TAILORED]

E.10 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—COMMERCIAL ITEMS (OCT

2018)

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: TBD

b. GOVERNMENT: Contracting Officer 36C263 Doug Reed, douglas.reed3@va.gov

Sioux Falls Services Team

Department of Veterans Affairs

NETWORK 23 CONTRACTING OFFICE

2501 W. 22nd St.

Sioux Falls SD 57105

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Monthly

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

https://www.fsc.va.gov/einvoice.asp

Department of Veterans Affairs

Financial Services Center

Via The Tungsten Network

Refer to VAAR Clause 852.232-72

5. ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the

Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 PRICE SCHEDULE

Contract guaranteed minimum is $84,300 for the base period of performance and will be awarded at time of contract award via the initial task order.

Contract maximum is $843,000 for lifetime of the contract.

Quantities listed are estimates only based on historical data. Actual quantities on task orders can be less than or greater than estimated quantities listed based on Minneapolis VA Health Care System (MPLS) needs.

Only warranted Contracting Officers from Network Contracting Office (NCO) 23, Department of Veterans Affairs can issue task orders against this single award Indefinite Delivery, Indefinite Quantity (IDIQ) contract:

ITEM INFORMATION

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES

ESTIMATED

QUANTITY UNIT UNIT PRICE

ESTIMATED

AMOUNT

525.00 TRP __________________ __________________

Base Rate/Loads (Includes First 15 Minutes of Wait Time) Ordering Period 1 (04-01-2020 to 03-31-2021)

34,500.00 MI __________________ __________________

Rate Per Mile (Loaded Only). Unit is Subject to Economic Price Adjustment.

20.00 TRP __________________ __________________

Additional Driver/Attendant Required to Transfer Patient

50.00 HR __________________ __________________

Wait Time Per Quarter Hour (Beyond Initial Quarter Hour) Ordering Period 1 (04-01-2020 to 03-31-2021)

ORDERING PERIOD 1 ESTIMATED TOTAL (CLINS 0001 to 0004):

Ordering Period 2 (04-01-2021 to 03-31-2022)

Ordering Period 2 (04-01-2021 to 03-31-2022)

ORDERING PERIOD 2 ESTIMATED TOTAL (CLINS 1001 to 1004):

Ordering Period 3 (04-01-2022 to 03-31-2023)

Ordering Period 3 (04-01-2022 to 03-31-2023)

ORDERING PERIOD 3 ESTIMATED TOTAL (CLINS 2001 to 2004):

Ordering Period 4 (04-01-2023 to 03-31-2024)

Ordering Period 4 (04-01-2023 to 03-31-2024)

ORDERING PERIOD 4 ESTIMATED TOTAL (CLINS 3001 to 3004):

Ordering Period 5 (04-01-2024 to 03-31-2025)

Ordering Period 5 (04-01-2024 to 03-31-2025)

ORDERING PERIOD 5 ESTIMATED TOTAL (CLINS 4001 to 4004):

ESTIMATED GRAND

TOTAL

(CLINS 0001 to 4004)

B.3 STATEMENT OF WORK (SOW)

Wheelchair Transport Services for Twin Ports Community Based Outpatient Clinic (CBOC) to Support the Minneapolis VA Health Care System (MPLS)

General Overview

Provide sufficient vehicles, drivers, and attendants when required to transport wheelchair patients of the Twin Ports Community Based Outpatient Clinic (CBOC) in accordance with the specifications of this Statement of Work. Comply with U.S. Interstate Commerce Commission required insurance liability coverage for out-of-state trips.

Definitions or Acronyms

“Wheelchair Van Transportation” is defined as transport of non-ambulatory patients who are wheelchair bound and therefore, require wheelchair van transport.

Applicable Documents

Incorporated by Reference: Minnesota State Statutes, Chapter 8840, Department of Special Transportation Services, Operating Standards, subpart 8840.5100 through 8840.6300 (revised) and Code of Federal Regulations (CFR) Title 49, Section 38. Place of Performance. This can be accessed at https://www.revisor.mn.gov/statutes/.

Patients will be picked up at the following facility:

Twin Ports CBOC 3520 Tower Avenue Superior, WI 54880-5335

Contractor shall provide service seven (7) days a week including Federal holidays, 24 hours per day. The majority of the requests for service for will be between the hours of 6:00 a.m. and 6:00 p.m., Monday through Friday. The Contractor shall provide VA with a method of contacting them, 24 hours per day.

Patients shall be transported to the Minneapolis VA Health Care System, One Veterans Drive, Minneapolis, MN 55417, other VA facilities, or their residences.

https://www.revisor.mn.gov/statutes/

Period of Performance

The Government will be awarding a single Indefinite Delivery Indefinite Quantity (IDIQ) contract for this service.

Period of performance for IDIQ Contract is from 04-01-2020 to 03-31-2025.

Services will be contracted through the issuance of task orders against IDIQ Contract each ordering period:

Ordering Period Period Begins Period Ends

1 04-01-2020 03-31-2021

2 04-01-2021 03-31-2022

3 04-01-2022 03-31-2023

4 04-01-2023 03-31-2024

5 04-01-2024 03-31-2025

Issuance of task orders during ordering periods cited above will be made at Government’s discretion based on continued need for services, Contractor performance, and availability of funds in a given fiscal year for task orders.

Scope of Work

RATES

Rates are to include vehicle and the services of a qualified driver. If the Contractor is required to provide an attendant (in addition to the driver), the Contractor will be notified at the time service is requested. Contractor shall only be reimbursed for the services of an attendant which are authorized in advance.

Payment for trips shall be computed as follows:

(a) The base rate plus mileage.

Mileage shall be charged from patient pick up point to destination.

Payments for trips are limited to one way only “loaded” miles except for “no loads as defined below.

(b) “No Loads” - if no loaded at Twin Ports CBOC (i.e., patient will not be ready for transport for an hour or more due to nonavailability of medications or supplies), the base rate will apply. If no loaded elsewhere

(other than the TPOC) (i.e. patient refuses transport or patient medically/mentally unsuitable for transport), the base rate plus mileage will apply. This mileage is computed from Contractor’s place of performance (dispatching address) to pick-up site. These charges shall not apply if transport request is canceled by VA or patient at least eight (8) hours in advance.

When more than one patient is transported: Contractor may invoice mileage for the total distance traveled plus the base rate for each transported patient. Contractor must ensure that the pick-ups and drop-offs are scheduled so that the total distance traveled will result in the most economical charge to the Government.

Contractor’s odometer will be used to measure actual miles.

(c) Waiting Time: Rates to include one quarter hour of waiting time at either end or both ends of a trip.

Waiting time shall begin at the actual point of pick-up, i.e., on the ward, at the clinic, or the patient’s residence. The Contractor shall be reimbursed at the rate indicated per quarter hour, in excess of the initial one quarter hour allowed. Anytime that the Contractor anticipates a delay for which the

Contractor expects to claim reimbursement, the Contractor shall call the Contracting Officer’s

Representative (COR) and advise that a delay is anticipated and the approximate time of such delay for which the Contractor expects to claim reimbursement. This call is only for the purpose of verifying the

Contractor’s arrival time at the pick up or drop off point and is not necessary if the Contractor anticipates no delay for which the Contractor will be claiming a reimbursement. However, if prior notification has been given to the Contractor that waiting time in excess of the initial 15 minutes will be required, the

Contractor is not obligated to call for verification. The Contractor shall be responsible for all costs incurred in verifying waiting time.

(d) The average trip distance will be within 30 miles of the Twin Ports CBOC. Approximately 98% of all runs picked up will occur Monday through Friday.

VEHICLES AND EQUIPMENT

The vehicles and equipment with which the Contractor renders the above services shall meet all State of

Minnesota (or Equal) requirements for insurance, registration, and equipment and are to include, but not be limited to the following:

(a) Approved system for wheelchair securement devices and a tool designed for cutting securement straps in case of emergency.

(b) Safety requirements for seat belts and handling of motorized or electric wheelchair.

Contractor must furnish shoulder/chest harness for double amputee patients when applicable.

(c) Provide vehicles with interior of sufficient height to ensure that an individual of 6' has adequate head clearance. VA Outpatient facility employees responsible for requesting service shall indicate at time of ordering if such a vehicle is required.

(d) Vehicles shall be handicapped accessible and meet all applicable Federal and State Motor Vehicle

Safety Standards.

(e) Ramp or lift shall have a slip-proof surface.

(f) All additional items such as first aid kits, flashlights, warning triangles, ice scrapers, blankets, etc. shall be secured and stored below the level of seat backs.

(g) Dry chemical fire extinguishers shall be securely mounted in a bracket and readily accessible to the driver in an emergency. Extinguishers shall be serviced annually and display a tag indicating date of service.

(h) Heater(s) shall be of sufficient capacity to maintain patient’s warmth during winter months.

All vehicles shall be air conditioned.

VA reserves the right to inspect contractor's equipment and vehicles or require documentation of compliance with contract specifications, and State laws, rules, regulations and guidelines governing transport vehicles. VA inspections of contractor facilities shall in no way constitute a warranty by VA that the contractor's vehicles and equipment are properly maintained. VA reserves the right to restrict the Contractor’s use of equipment and vehicles which are in need of repair, unclean, unsafe, damaged on the interior or exterior body, and are not in compliance with contract requirements. The restriction of such equipment and vehicles shall not relieve the contractor from performing in accordance with the strict intent and meaning of the contract.

STANDARDS FOR MAINTENANCE

(a) All vehicles shall be maintained in a clean and orderly condition, free from debris and any accumulations which may constitute an accident, injury, or fire hazard.

(b) Vehicles shall be maintained in accordance with manufacturer’s recommended maintenance schedule or an improved schedule based on actual vehicle operating conditions.

(c) Contractor shall correct a deficiency that might interfere with safe operation of vehicle before vehicle is placed in service.

(d) Windows and lights shall be kept clean.

(e) The interior of vehicles shall be clean and in good repair.

(f) Wheelchair lifts shall be maintained in conformance with operation/maintenance manual instructions provided by lift manufacturer. When a vehicle is serviced, the mechanic or service facility shall inspect, repair, or service the lift in accordance with the manufacturer’s instructions.

(g) Contractor shall maintain (and furnish upon request) procedures that outline preventive maintenance and/or repairs on each vehicle in an individual vehicle file and in chronological order, latest service on top. (A statement from the Offeror indicating compliance of vehicle maintenance files is in place shall be submitted at time of offer for evaluation purposes; requested submission and verification of these documentation requirements shall be a quality assurance procedure during the contract period.)

DRIVER QUALIFICATIONS

(a) No driver shall operate a special transportation service vehicle unless that driver:

Has visual acuity of 20/40 in each eye corrected and a field of vision of at least 70 degrees in the horizontal meridian of each eye;

Does not have a hearing loss greater than 30 dB in the better ear with or without a hearing aid; and

Has no current medical condition which interferes with the ability to drive safely.

(b) Every two years each driver shall obtain a physician’s statement or the statement of a nurse practitioner certified by the American Nurses’ Association (or other professional nursing certifying organization having authority to certify registered nurses in advanced nursing practice) that the driver has no current medical condition that interferes with the driver’s ability to drive safely. It must be obtained before driving a special transportation service vehicle. Drivers for facilities that are licensed by the Department of Health or the Department of Human Services and required by either of those departments to provide a physician’s or nurse practitioner’s statement of health on a regular basis may substitute that form or statement for the form required in this part. A driver who has a driver’s license containing a valid school bus endorsement issued under Minnesota Statutes, section 171.321, (or other state Equal) or the rules of the commissioner of public safety, or a current United States Department of

Transportation health card, may furnish a copy of that endorsement or card instead of furnishing the physician’s statement of health.

(c) Each driver shall be able to perform a vehicle safety inspection. Each driver and attendant, when a vehicle is staffed by both a driver and an attendant, shall be able to assist a passenger into and out of the vehicle and operate a wheelchair lift or ramp.

(d) Each driver shall:

Possess a driver’s license which is valid for the class of vehicle driven and if required under Minnesota

Statutes, (or other state equal), evidence of a special transportation service vehicle permit or endorsement issued by the commissioner of public safety.

Be at least 18 years of age and have not less than one year of experience as a licensed driver; and for the past three years:

Have not had a driver’s license canceled under Minnesota Statutes, section 171.14, revoked under

Minnesota Statutes, section 171.17, or suspended under Minnesota Statutes, section 171.18, clause (2), (3), (4), (5), (7), or (11) (or other state equivalent)

Have a driving record clear of convictions for driving a motor vehicle without a valid current license for the class of vehicle driven; and

Have a driving and criminal record clear of convictions for driving under the influence of alcohol or a controlled substance under Minnesota Statutes, section 169A.20, or an ordinance in conformity with that section, of alcohol-related driving by commercial vehicle drivers under Minnesota Statutes, section 169A.20, and of driver's license revocations under Minnesota Statutes, sections 169A.51 to

169A.53 (or other state Equal).

(e) Each driver shall also have a record clear of criminal convictions of crimes or anticipatory crimes against persons, and crimes or anticipatory crimes reasonably related to providing special transportation services.

DRIVER AND ATTENDANT TRAINING REQUIREMENTS

(a) Contractor employees performing services to VA beneficiaries under this contract shall meet all requirements of Minnesota Department of Transportation Chapter 8840.5900/5910 (or other state

Equal) for drivers and attendants of special transportation service vehicles, including a basic First Aid

Class.

(b) Driver and attendant shall have successfully completed a minimum of eight (8) hours training in the techniques of transporting and assisting elderly and physically handicapped passengers which shall include instruction in the following elements:

(1) Discussion of characteristics of the aging process and major disabling conditions;

(2) Discussion of common assistance devices used by elderly and handicapped persons;

(3) Discussion of attitudes toward elderly and handicapped persons which includes the participation of handicapped and elderly persons;

(4) Instruction in methods of handling wheelchairs;

(5) Instruction in moving, lifting and transferring passengers;

(6) Guidelines for transporting handicapped persons; and

(7) Instruction in the operation of lifts, ramps and wheelchair securement devices.

(c) Each employee shall be instructed in fire extinguisher, radio dispatch, and vehicle ramp operations, wheelchair lift and securement devices; and will know what to do and whom to call in a medical emergency or accident.

(d) Each employee shall complete four (4) hours of training in first aid (or show evidence of possessing

American Red Cross First Aid Certificate).

(e) Each employee shall complete four (4) hours of classroom instruction in defensive driving and abuse-prevention training.

(f) Each employee shall successfully complete a refresher first aid course every three (3) years.

(g) The Contractor shall have on file satisfactory evidence of above training, evidence that the instructor is qualified to teach the above, and the certificates for instructor and trainee/driver for First

Aid available for review and inspection by the VA Contracting Officer and inspection team.

(h) A record of each employee as to character and physical capability of performing the duties of a driver or attendant must be maintained and made available for inspection upon request.

(i) VA reserves the right to restrict any contractor employee from performing services under this contract who do not meet the required qualifications for the services they are required to perform and who violates Federal regulations or are identified as a potential threat to the security, safety, health and/or operational mission of the VA and its’ veteran population. The restriction of such contractor personnel shall not relieve the contractor from performing all the required services, in accordance with all terms, conditions, and schedules contained herein.

(j) The Contractor shall furnish qualified personnel as required by contract specifications to accomplish all services under this contract. During the contract period of performance, if the

Contractor proposes to add-on or replace personnel to perform contract services, the Contractor shall submit the required evidence of training, certifications, licensing and any other qualifications to the designated COTR. At no time shall the Contractor utilize add-on or replacement personnel to perform contract services who do not meet the qualifications under the terms and conditions of this contract.

(k) Contractor personnel performing services to the Government shall at all times conduct themselves in a professional manner, maintain personal hygiene, wear clean, neat uniforms and be identified by having the company name, and employee name affixed to the uniform. The Contractor shall be responsible for furnishing all vehicles, personnel, equipment and supplies, vehicle fuel, uniforms, name tags and/or badges for performance of services under this contract. Employee identifications shall be worn in clear view above the waist. Contractor personnel shall not smoke in vehicles while transporting VA patients.

Contractor shall be required to submit evidence of having obtained the necessary training and operating licenses indicated in paragraph “Driver Qualifications” and in paragraph “Driver and Attendant Training

Requirements” for all employees prior to award of contract.

The Government reserves the right to restrict any contractor employee from performing services under this contract who do not meet the required qualifications, or who violate Federal regulations or are identified as a potential threat to the security, safety, health and/or operational mission of VA and it’s veteran population. The restriction of such contractor personnel shall not relieve the contractor from performing all the required services in accordance with all terms, conditions, and schedules contained herein.

PASSENGER TRANSPORTATION

(a) It is understood that only one passenger will be transported on a trip unless specifically authorized by the COR or authorized representative from the call list. VA personnel will not provide assistance with loading or unloading passengers.

(b) Drivers and passengers shall use seat belts/securement devices at all times. All VA patients will be transported in a wheelchair secured properly and seated facing forward. The exception will be if the COR or authorized designee utilizing an alternate seating arrangement.

(c) There shall be no smoking by the driver, attendants, or passenger(s).

(d) Contractor shall provide “through the door service” for patients to and from their designated appointments. Patients are to be picked up on the ward, in their homes, in their clinic or at other stated areas and taken to their stated destination or appointment. At the conclusion of their appointments the patient shall be returned to the ward, inside his/her home, or to other stated areas. All patients shall be attended by a responsible party at all times. Assistance in maneuvering stairs and other barriers shall be provided by the driver and/or attendant as necessary. When a patient is delivered to or departing from a destination (such as a clinic or other appointment), a responsible party at the destination shall be informed of the patient’s arrival by the driver or attendant. “Responsible party” is defined as any driver, professional staff at medical center, nursing home or clinic, or patient’s concerned other.

(e) The Contractor shall have sufficient vehicles and personnel to meet the requirements of this contract. If VAMC has need for additional transport services beyond ten (10) trips per day, the initial call for service shall be placed with the Contractor. If the Contractor agrees to provide service beyond 10 trips per day, the billing shall be at the prices indicated in the schedule of items. The Contractor may decline service beyond ten (10) trips per day without penalty and VAMC may then order additional service from another vendor source.

(f) Contractor shall supply wheelchairs for transporting patients. VA-owned wheelchairs may not be removed from the medical center.

Contractor will not store contractor-owned wheelchairs on VA property when not in use.

(g) If a VA beneficiary being transported declines to be properly belted or removes the securement devices himself/herself, the driver shall notify the Contracting Officer’s Representative (COR) of this fact prior to departure or upon arrival at destination. The Contractor is not required to transport any VA beneficiary who refuses to be properly secured while being transported.

(h) An authorized official of the VA Health Care System (usually the COR) may, in the best interest of the patient, allow one (1) relative or concerned other to accompany the patient at no additional cost to the

Government. Prior to contract performance, the Contracting Officer shall provide the Contractor with a list of names (or position titles) and phone numbers of authorized Government personnel who may request services and receive calls from Contractor regarding contract performance. This list will be updated and submitted to the Contractor as changes occur. The Contractor shall ensure that requests for services are received from authorized medical center personnel. Services rendered in response to requests from other than authorized personnel shall be at the risk of the Contractor and any cost related thereto shall be borne by the Contractor.

(i) Contractor shall notify the COR of any unusual events, such as accidents, safety problems and patients unbelting themselves, that occur and involve any VA beneficiary being transported under this contract. This notification will be made within one (1) hour by telephone and a written report of the event will be delivered to the COR and the Contracting Officer by close of business the next working day. Failure to comply with this provision may be grounds for default.

(j) Patients using motorized wheelchairs or electric carts shall be secured in accordance with Federal and State regulations for transport or transferred to a manually operated wheelchair before being loaded in the vehicle. The motorized cart or wheelchair shall be loaded separately and must be secured to the vehicle during transport.

(k) For Minneapolis VA Health Care System (MPLS) transports, unload and pickup patients at the MPLS

Outpatient Entrance only unless otherwise directed on a case-by-case basis. At no time shall Contractor’s vehicle use the MPLS ambulance entrance unless drop-off or pick-up constitutes a medical emergency. If waiting time is necessary, vehicle shall park in appropriate designated general parking lot areas.

(l) If or when patient’s medical records are transported, Contractor shall ensure that Privacy Act guidelines are followed.

REQUEST FOR SERVICES

(a) Request for services shall be made by telephone (followed up in writing) or in writing by facsimile machine by the COR and/or designated MPLS personnel. The contractor shall, at all times during the contract period, have on their premises a functioning fax machine to communicate requirements with

MPLS (i.e. requests for service, patient incidents, special correspondence). When ordering services, MPLS shall provide the Contractor with the following type of information:

1. Required date and time of arrival;

2. Name of beneficiary and last 4 digits of the Social Security number;

3. Pick-up and delivery point;

4. Any other special instructions (i.e. extra attendant required)

(b) Generally, services provided under this agreement shall be scheduled in advance with the

Contractor for handicapped transportation services, schedule requirements are defined as follows:

1. Scheduled Trips refers to those trips for which the Contractor has been given advance notice defined as notice given by 4:30 p.m. the previous day of pick up for required services and a specific pick up time. These transports shall always be on time for patient pick-up. Contractor must notify the Contracting Officer’s Representative (COR) for MPLS at least eight (8) hours in advance of need when Contractor believes he/she may be unable to meet the number of scheduled trips required.

2. Unscheduled Trips are those trips required on an as needed basis and advance notice, as defined in (b)(1) above, is not given. Response time for vehicle arrival at prescribed destination is within one (1) hour of notification of need. If the Contractor’s vehicle fails to arrive at the prescribed destination within one (1) hour after receiving a request on an order, (unless prevented from doing so by conditions of the weather -see paragraph (c) below), MPLS reserves the right to obtain the service from another source and to charge the Contractor with any excess cost which may result therefrom. In the event that no other vendor is available, a deduct in the amount of ten percent (10%) of the base rate charge may be accessed per every quarter hour (15 minutes) in excess of the allowable response time (1 hour). The VA will be the sole judge in determining when to order service from another source.

(c) In the case of inclement weather, the decision as to whether or not a VA beneficiary will be transported shall be made mutually by the COR and the Contractor.

MNDOT OR EQUIVALENT REQUIREMENTS

Contractor shall comply with all requirements of the Minnesota Department of Transportation (MNDOT)

“Operating Standards for Special Transportation Service” (latest edition). Evidence of this compliance shall be in the form of an annually current “Certificate of Compliance” issued by the State of Minnesota

Commissioner of Transportation (State of Minnesota Department of Transportation, Office of Motor Carrier

Safety and Compliance).

For the purposes of this contract, any waivers granted by the State Commissioner of Transportation in issuing the “Certificate of Compliance” shall also be approved by the Contracting Officer Representative

(COR).

Offeror/Contractor shall submit “Equal” evidence of compliance from out-state governing agencies if their main base of operations is located in a state other than Minnesota.

SAFETY REQUIREMENTS

In the performance of this contract, the Contractor shall take such safety precautions as the Contracting

Officer or the COR may determine to be reasonably necessary to protect the lives and health of all persons affected by this contract. The Contracting Officer or COR shall notify the Contractor of any noncompliance with the foregoing provisions and the action to be taken. The Contractor shall, after receipt of such notice, immediately correct the conditions to which attention has been directed. Such notice, when served on the

Contractor or his/her representative at the site of the work, shall be deemed sufficient for the purposes aforesaid. If the Contractor fails or refuses to comply promptly, the Contracting Officer may issue an order stopping all or any part of the work and hold the Contractor in default.

CONFORMITY TO REGULATIONS

The Contractor and his/her operators shall conform to all regulations, Federal, State and local, governing the performance of contracted services.

All VA facilities have been designated no smoking areas in their entirety. Individuals found in violation of this no smoking policy shall be subject to a $50 federal citation for disregarding posted safety rules and regulations. Furthermore, Contractor may be directed to stop work. Contractor is to notify all employees and/or sub-contractors of this strict enforcement policy.

INSPECTIONS

The Government shall accept vehicle inspection documentation from MNDOT or other inspection department who performs such inspections on a routine basis. However, the Government may inspect

Contractor’s establishment at least annually, and may inspect any element any time, and especially upon receipt of a complaint about the condition of the vehicle or its equipment, the driver or attendant, or service provided.

Inspection by VA inspection team may be made of said vehicles and maintenance records of vehicles prior to award and at any time during the term of any resulting contract(s).

REQUIRED REPORTS AND DOCUMENTS

Within five (5) business days after contract award, the contractor shall provide the following:

(a) Contractor Personnel Roster - In this document, contractor shall identify all employees by name and position and provide training documentation with date and location of such training for employees that will work on this contract along with signed a Contractor Rules of Behavior form (listed in section D) .

Include contractor’s project manager with telephone and fax numbers; include telephone and fax numbers through which scheduling transport requests will be made.

(b) Listing of all vehicles with VINs and documentation of insurance coverage; MNDOT or equivalent vehicle inspection documentation and statement indicating that all have been fully maintained and are currently safe to operate.

(c) Any personnel or vehicle changes shall be submitted within two (2) business days after changes occur.

CONTRACTOR’S QUALITY CONTROL PROGRAM (QCP)

The Contractor shall establish and maintain a complete QCP to ensure the requirements of this contract are provided as specified. A copy is due with offeror quote. The Contractor’s QCP shall include the following at a minimum:

An inspection plan covering all services required by this contract. The inspection plan must specify the areas to be inspected on either a scheduled or unscheduled basis, how often inspections will be accomplished and documented, and the title of the individual(s) who will perform the inspections.

1. On-site records of all inspections conducted by the Contractor noting necessary corrective action taken. The Government reserves the right to request copies of any and/or each inspection.

2. Incorporation of either active or established internal policy and procedures for updating service protocols that may affect performance of contract.

3. The methods for identifying and preventing deficiencies in the quality of service performed, before the level of performance becomes unacceptable, and organizational functions noting intermediate supervisory responsibilities and overall management responsibilities for ensuring total acceptable performance.

4. On-site records of all vehicle maintenance and repairs performed on vehicles used in the performance of this contract. The methods of identifying and preventing vehicle breakdowns, and detailed procedure for alternative transportation of patients in the event of mechanical breakdown of vehicle.

5. On-site records identifying the character (background checks) and certifications of ongoing training of each employee performing services under this contract.

6. The methods of identifying and preventing radio communication breakdowns. A detailed procedure for alternative communications in the event of electronic and mechanical breakdown of vehicle two-way radios.

7. A log to account for all requests for service. The log shall indicate the date and time of service call, name of patient requiring services, designated pick-up and delivery Ports, actual time of arrival at pick-up and delivery Ports and actual waiting time at pick-up and delivery Ports, if waiting charges are claimed.

8. On-site records of any complaints or problems, with procedures taken to allow for corrections and/or elimination before effects caused interruption of performance of contract.

PATIENT RIGHTS

(a) The Contractor shall be courteous to VA beneficiaries and shall not smoke while transporting patients. Patients may bring a reasonable amount of equipment, such as any wheelchair, electric art or prosthetic devices, and consumable medical supplies and personal suitcase during their transport.

(b) The contractor shall immediately notify the VA of any incidents involving injury to VA patients during transport. The contractor shall promptly complete and submit to the COR, a detailed “Incident Report” with all information necessary to conduct a full review.

(c) The contractor shall notify the COR, in writing within 24 hours of any complaints made by the patients with regards to service. The contractor may provide recommendations for improved services along with the patient complaints for the VA’s review. No recommendation shall be construed as being effective until and unless it is provided as a written modification to the contract from the Contracting

Officer.

MISCELLANEOUS

(a) At no time will the Contractor leave vehicles on VA premises unless a pick-up or delivery is in progress.

(b) When transporting patients to or from Medical facilities, the driver, acting for the Contractor, shall ensure that patient’s luggage, medical records, medications, and prosthetic devices are properly accounted for and delivered with the patient as required.

General Requirements

(a) It shall be understood that, throughout performance of the contract, the Contractor’s personnel, while on VA property, shall adhere to all requirements and regulations that govern the VA Health Care System and its property.

(b) Among all other requirements, the VA Health Care System and its property is now entirely smoke-free.

(c) Contractor and their personnel shall follow all U.S. Department of Veterans Affairs (VA) policies, standard operating procedures, applicable laws, and applicable regulations while on VA property.

Violations of this may result in citation and disciplinary measures for persons violating the law.

(d) Contractor and their personnel shall wear visible identification at all times while they are on premises.

(e) VA does not provide parking spaces at the work site; the Contractor must obtain parking at the work site if needed. It is the responsibility of the Contractor to park in the appropriate designated parking areas. VA shall not invalidate or make reimbursement for parking violations of the Contractor under any conditions.

(f) Possession of weapons is prohibited.

(g) Contractor shall take all reasonable precautions necessary to protect persons and property from injury or damage during the performance of this contract.

Security Requirements

(a) The Contractor shall follow all VA rules and regulations regarding information security to prevent disclosure of sensitive information to unauthorized individuals or organizations.

(b) The Contracting Officer (CO) shall be the sole authorized official to release in writing, any data, draft deliverables, final deliverables, or any other written or printed materials pertaining to this contract. The Contractor shall release no information. Any request for information relating to this contract presented to the Contractor shall be submitted to the CO for response.

(c) Contractor is uncertain of the sensitivity of any information obtained during the performance this contract, the Contractor has a responsibility to ask the CO.

Limitations on Subcontracting

By submission of an offer and execution of a contract, the Offeror/Contractor agrees in performance of the contract in the case of a contract for Services, it will not pay more than 50 percent of the amount paid by the Government for contract performance to subcontractors that are not similarly situated entities. Any work that a similarly situated entity further subcontracts will count toward the 50 percent subcontract amount that cannot be exceeded.

An independent contractor shall be considered a subcontractor. “Similarly Situated” means that entity subcontracted to is same type of entity as the Prime Contractor (i.e., SDVOSB subcontracts to SDVOSB, small business subcontracts to small business).

Service Contract Labor Standards Requirement

Contractor shall provide hourly wages in accordance with U.S. Department of Labor (USDOL) Wage Determinations and FAR Subpart 22.10 (Service Contract Labor Standards); USDOL Wage Determinations are attached in Section D below and updated versions will be attached as part of task orders issued against IDIQ contract.

For guidance on Service Contract Labor Standards and to find the nearest USDOL resource, please refer to https://www.dol.gov/whd/local/index.htm.

Invoicing Submissions

In addition to regulations set forth in FAR 52.212-4 (Contract Terms and Conditions – Commercial Items)

(g) “Invoice” and VAAR 852.232-72 (Electronic Submission of Payment Requests), Contractor shall submit final invoice on any services performed no later than 30 days after end of the period of performance of contract. This ensures that closeout of contracts is in compliance with FAR 4.804-1(b).

Post-Award Conference

Upon award of contract, Contractor shall attend a post-award conference via conference call with the

Contracting Officer (CO), Contracting Officer Representative (COR), and COR designated representatives from VA facility.

https://www.dol.gov/whd/local/index.htm

Documenting Performance

The Government shall document positive and/or negative performance. Any report may become a part of the supporting documentation for any contractual action and preparing annual past performance using the Contractor Performance Assessment Reporting System (CPARS) at https://www.cpars.gov.

If contractor performance is not satisfactory, the CO shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case, the CO shall document the discussion and place it in the contract file. When the COR and the CO determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (CDR), and present it to CO. The CO will in turn review and will present to the contractor's program manager for corrective action.

The contractor shall acknowledge receipt of the CDR in writing within one (1) business day of receipt.

The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the CO. The Government shall review the contractor's corrective action plan to determine acceptability. The CO shall also assure that the contractor receives impartial, fair, and equitable treatment. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance and the acceptability of the Contractor’s corrective action plan. Any CDRs may become a part of the supporting documentation for any contractual action deemed necessary by the CO.

https://www.cpars.gov/

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS (OCT 2018)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any

Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the

Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at FAR 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the Contracting Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three…