36C26320Q0043-0003005.pdf

STATEMENT OF WORK

LENEL SOFTWARE MAINTENANCE CONTRACT

1. SCOPE: Contractor shall furnish all labor, software, and expertise necessary to provide software maintenance and support of Lenel Security System server, and client PC’s at the Iowa City VA Medical Center in accordance with the attached equipment list (Attachment 1).

2. CONTRACT PERIOD: Contract period shall be one year beginning March 2, 2020. The contract will also contain the provision for 4 one‐year option renewals.

3. QUALIFICATIONS: To be considered eligible for consideration, bidders must have a field service technician located in the Eastern Iowa area. Bidders must also have field service technicians that have been adjudicated through the Department of Veterans Affairs required background screening for accessing IT spaces. Bidders must provide, upon request, documentation of said investigations for every employee that will be working on site under the terms of this contract.

4. SERVICES TO BE PROVIDED:

A. General:

Contractor will provide the necessary manpower and supervision to properly execute the software maintenance and Licensing support of the equipment listed in Attachment 1. At the end of the updates the contractor will provide a physical CD/ DVD of the software provided.

Licensing for a Tier 2 (257‐512) readers is requested.

B. Repair:

The contractor will provide scheduled or routine maintenance and troubleshooting on software/licensing services.

C. Routine Maintenance:

The contractor will provide manufacturer software updates and service patches as they become commercially available on all equipment listed in Attachment 1. These upgrades and updates will be coordinated with the VA and performed at a time mutually agreed upon by the VA and the contractor.

D. New Equipment: Equipment may be added or deleted from the service contract as needed upon notification by the Contracting Officer (to be documented in writing via contract amendment), but maximum allowable servers and/or clients under this service agreement is 8.

5. TERMS AND CONDITIONS:

A. User Responsibility: The contractor will not be held responsible under the terms of this contract for repairs to equipment necessitated by user abuse and/or misuse of equipment.

B. Exclusions: Service does not include electrical work external to the equipment.

Attachment 1: EQUIPMENT LIST

1. 9 West the Lenel Client PC (Dell OptiPlex 990/BZ0GTR1)

2. Laptop in the Electronics Shop (Dell Latitude E6420/FK5HXR1)

3. Laptop in the Electronics Shop (Dell Latitude E6420/FK6CXR1)

4. Police Lenel Client PC (Dell OptiPlex 990/BYZHTR1)

5. Police Lenel Server (Dell PowerEdge R730/DMQLQD2)

6. Operator Lenel Client PC (Code Green Monitor) (Dell OptiPlex 990/CFMXZQ1)

7. 1st Floor Pharmacy Lenel Client PC (Dell OptiPlex 790/GQPDXR1)

8. Building 20 Research Lenel Client PC (Dell OptiPlex GX620/CFC9YB1)

Lenel Video Equipment Previously on service agreement is NOT required on this contract.

1. 1W ER Lenel Client PC (Dell OptiPlex 755 / SN # BFG5GF1)

2. 1E54 Escort Service Client (Dell OptiPlex 755/ SN # CGG5VF1)

3. Lenel Network Video recorder RACK (LNVR 1) MFG PN OEM‐D1430‐02 Model = 3U‐LNVR

// SD# T533747 // SSN#1616917

4. Lenel Network Video recorder RACK (LNVR 2) MFG PN OEM‐D1430‐02 Model = 3U‐LNVR

// SD# T533747 // SSN#1616918

5. Lenel Network Video recorder RACK (LNVR 3) MFG PN OEM‐D1730‐00 Model = PC‐LNR‐

3U‐8 // SD# T551556 // SSN#1668489

6. Lenel Network Video recorder RACK (LNVR 4) MFG PN OEM‐D1730‐00 Model = PC‐LNR‐

3U‐4 // SD# T559886 // SSN#1699122

7. Lenel Video Remote Monitor PC #1 RACK (Dell OptiPlex 755 / 9H3WDH1)

8. Lenel Video Remote Monitor PC #2 RACK (Dell OptiPlex 755 / FH3WDH1)

9. Lenel Video Remote Monitor PC #3 RACK (Dell Precision T3500 / 9VNBTR1)