36C26320Q0024-001.docx

36C26320Q0024

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

DUNS:

DUNS+4:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

P.R. 618-20-1-6023-0001 36C26320Q0024 10-10-2019 Angela Beck 605.720.7314 10-22-2019

11:00 AM (MT)

36C568 Department of Veterans Affairs Network 23 Contracting Office (NCO 23) 113 Comanche Rd.

Fort Meade SD 57741 X X 811310 $8.0 Million N/A X 36C618 Department of Veterans Affairs VA Minneapolis HCS One Veterans Drive Minneapolis MN 55417 Department of Veterans Affairs Network 23 Contracting Office (NCO 23) 113 Comanche Rd.

Fort Meade SD 57741

Department of Veterans Affairs

FMS-VA-2(101)

Financial Services Center PO Box 149971 Austin TX 78714-9971 See CONTINUATION Page Important notice to Offerors:

Review and follow INSTRUCTIONS TO OFFERORS in Clause 52.212-1 Addendum.

Note block #28 - this document must be signed and returned to the Contracting Officer by the Offer Due Date in order to be considered. E-mail ALL required and completed documents to:

Angela Beck angela.beck@va.gov ***Submit any written questions via e-mail - no telephonic questions will be accepted. Responses to questions pertaining to this solicitation will be provided through OCT 17, 2019 only.

See CONTINUATION Page 618-3600162-6023-854100 Recurring M\T\R - Real Pr- 2670 Maintenance Supplies and-010050192 X X X

ONE

ANGELA BECK

Contracting Officer Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C263 Angela Beck Department of Veterans Affairs Network 23 Contracting Office (NCO 23)

113 Comanche Rd.

Fort Meade SD 57741

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

3. INVOICES: Invoices shall be submitted in arrears:

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

Department of Veterans Affairs

FMS-VA-2(101)

Financial Services Center PO Box 149971 Austin TX 78714-9971 ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

Page 1 of Page 1 of Performance Work Statement Elevator Maintenance Service – VA MPLS HCS This requirement is for elevator maintenance at the Veterans Affairs Minneapolis Health Care System (VAMHCS) facility located at address:

One Veterans Drive, Minneapolis, Minnesota 55417 The VAMHCS requires a twelve (12) month base year contract, with four (4) option years available at the discretion of the VAMHCS. The terms of this contract require an on-site elevator technician who is expertly trained and licensed to test and maintain the brand and model of elevator equipment that exists within the main building and any outbuildings owned and/or managed by the VAMHCS.

A one-time site visit may be scheduled in preparation for all offers.

Points of contact / COR / Owner’s Representative for the VAMHCS:

Kris Vitalis- COR Kristian.vitalis@va.gov 612-467-6537 office

Janice Cadieux- Equipment Specialist Janice.cadieux@va.gov 612-467-2649 office

VA Facilities Engineering 612-467-2017

EXHIBIT A

VA MEDICAL CENTER - MINNEAPOLIS HCS

1 Veterans Drive

MINNEAPOLIS, MN 55417

VERTICAL TRANSPORTATION EQUIPMENT

INVENTORY FORM

Elevator Data:

ELEVATORS

PASSENGER/

FREIGHT

CONTROL

MANUFACTURER

SYSTEM

TYPE

EXHIBIT B

INTENT OF CONTRACT AND SPECIFICATIONS

This Elevator Maintenance Contract shall be classified as Full-Maintenance. The specifications are a minimum level of performance/expectations and are part of the Contract. The maintenance of all vertical transportation equipment shall be the responsibility of the Contractor in this contract. Contractor shall provide all labor, testing, material, parts, travel time, parking fees, permit fees, and equipment necessary to fulfill the contractual obligations of this maintenance contract for all of the elevators listed. The ASME A l7.1, ASME 17.2 one-year and five-year tests, when due, shall be performed and documented as part of this Agreement. The ASME 17.1 Section 8.6 requirements shall be part of the minimum requirements. A written report for each elevator tested shall be provided to the Owner and one copy forwarded to the proper code authorities. If there are any adjustments, repairs, or replacements identified by the test, the contractor shall be responsible for such adjustments, repairs or replacements as covered by this contract. The maintenance services shall conform to, and be in compliance with, all applicable codes. The Contractor shall be responsible for all repairs and replacements under this Contract. There will be no pro-ration allowed for worn components, including, but not limited to, such items as cables, commutators, door equipment, and brushes.

The Contractor shall have a program in place to regularly and systematically examine, clean, lubricate, adjust and, when conditions warrant, repair or replace parts, devices, and components including, but not limited to the following:

The Contractor shall provide a copy of their preventive maintenance program to the Service Line COR (a.k.a. Owner’s Representative) including any tasking schedule, maintenance log, computerized labor detail and other related documentation. The Contractor shall use genuine, original manufacturer's parts or equivalent.

The Contractor shall keep guide rails properly lubricated except where roller guides are used. Excess oil will be cleaned up and disposed of properly. The dirt and fuzz generated in the hoist-way and on the rails, counterweights, buffers, ropes, switches and other equipment will be cleaned down periodically to eliminate the fire hazard.

The Contractor shall replace guide shoe inserts, gibs or rollers when conditions warrant in order to provide reasonable smooth and quiet operations. Ride Quality parameters shall be maintained per reasonable performance requirements.

The Contractor shall repair or replace hoist cables, and traveling cables when conditions warrant. The replacement of these and other major items shall be scheduled in advance with the building Owner to provide minimal inconvenience. All replacement traveling cables will include at least two spare twisted pair.

The Contractor shall re-lamp signals as needed, during regular examinations. Wherever possible, LED Style bulbs will be utilized. If neon or LED bulbs are used, the entire fixture or all the devices requiring a bulb in that fixture will be changed at the same time to maintain a consistent and similar cosmetic appearance.

The Contractor shall furnish lubricants, cleaners, solvents and all other chemicals required to conform to the specifications. The Contractor shall also supply and post MSDS forms for all solvents and lubricants at a location identified by the Owner’s representative(s) or where the solvents or chemicals are stored.

The Contractor shall keep the machine rooms, hoist-ways, pits and car tops and bottoms clean and dispose of all waste, oil, wipes (whether rag or disposable), old parts and debris generated during or part of the performance of this contract in a proper legal manner. It will not use the Building’s disposal means unless approved in advance from the Owner. The Contractor shall comply with EPA and environmental requirements.

TESTING

The Contractor shall conduct all tests for compliance with ASME 17.1 and 17.2 and local prevailing code requirements. This includes all Fire Fighters and Emergency Power testing required by code. The Contractor shall document the test results and forward a copy to the Owner for review and as needed to meet the governing authority’s filing procedures. This includes any permits or associated charges. The documentation shall be forwarded to all respective parties within 10 working days of the test completion. Any fines incurred for failure to complete required testing or filing irregularities shall be paid by the contractor.

Annual Hydraulic Elevator Relief Valve Contractor shall perform an Annual no load test on the relief valve and entire system Pressure Test conforming to the requirements outlined in ASME 17.1. One Year Inspection and Test Requirements on all hydraulic units including material lift units covered under this contract. Even if the Prevailing Code Authority only enforces the three-year or five-year test, Annual No Loads must be performed in addition to the Prevailing Code Authorities requirements.

Annual No Load Test for Tractions Contractor shall perform a no load Safety Test conforming to the requirements contained in ASME 17.1. One year Inspection and Test requirements on all traction elevators covered under this contract.

Five-Year Full Load Test Contractor shall perform all Five Year Load Tests conforming to the requirements contained in ASME 17.1. Five-year inspection and Test requirements on all traction units covered under this contract. This test was last completed in 2015. This requirement may or may not be pertinent, depending upon the length and timing of the new contract.

Phone / Phone Line Testing The Contractor shall check the phone line and connection in each elevator at least quarterly. The phones shall be programmed to the Contractor’s 24 hour number at no additional cost. The alarm bell shall be checked quarterly at a minimum. All other testing including fire service phase one and two, emergency power operation and all other tests shall be performed per the prevailing code requirements and properly documented during regular hours.

Solid State Requirements The Contractor shall keep all solid state printed circuit boards in a clean condition at all times. Those boards that tend to accrue normal dust levels may be cleaned to a satisfactory level by brushing, vacuuming and dry air. Depending on the environment, if high levels of contamination are conductive, then solid-state boards should be cleaned by other means. It should be remembered that liquid cleaning should not have an aggressive action injurious to the components.

The Contractor shall provide services to copy the main E-proms of the systems exclusively for the Owner or have the backup and ability to provide immediate replacements in case of a failure. No copy shall leave the premises or used for any other facility than this primary facility. The Owner agrees to store the devices in a clean protected environment on site. The Owner acknowledges the original Contractor’s proprietary interest in such E-proms.

The Contractor assumes responsibility to have all the required tools to perform proper maintenance and troubleshooting procedures. Although, the Contractor may have the use of certain hand held access tools, under no circumstances shall it be removed from each respective property or used on any other equipment not under the control of The Owner’s Representative. Any manual provided on the proprietary equipment is to be maintained in a reasonable manner and not duplicated.

Painting Requirements It is the Contractor's responsibility that all equipment is properly painted with high grade enamel. All equipment shall appear to be clean at all times.

Motor Requirements Motors will be megged every two years and written results or findings given to the Owner’s representative. The motors may be required to be cleaned and reinsulated if meg readings fall below industry benchmarks. Any value below the 800 K reading to ground shall require some action. This action may be limited to simple cleaning, washing, re-baking or rewinding. The action will be agreed to by both parties to obtain the minimum acceptable reading. The motor windings and armatures are to be cleaned and painted with insulating varnish as needed. Documentation is required and will be maintained in a computer file available to The Owner’s Representative or in a separate section of a procedure manual on site.

Cleaning Requirements/Glass Hoist-way and cab glass may be cleaned at least once a year on all glass elevators throughout the facilities. The Elevator Contractor shall assist in running the elevator for the cleaners in a safe and timely manner at least once per year. The Elevator Contractor includes this service at no additional cost. During normal hours, the Elevator Contractor may provide assistance utilizing a helper if within the standard agreement language and their established cleaning and safety policy. The Elevator contractor shall have an established cleaning policy submitted to The Owner’s Representative for comparison to its own cleaning policy as required by code to make sure established safety policies are followed for both parties.

The Elevator Contractor shall notify the Owner’s representative if excess water is harming any equipment. They shall notify the Owner’s representative of any solution and recommendation to keep the equipment safe and protected. The Elevator contractor shall have an established cleaning policy submitted to the Owner’s representative for comparison to its own cleaning policy as required by code to make sure established safety policies are followed for both parties.

Documentation is required and will be maintained in a computer file available to The Owner’s Representative or in a separate section of a procedure manual on site of when each unit was cleaned and any problems developed along with any recommendations.

Cleaning Requirements/Dumbwaiters The dumbwaiter hoist-ways, tracks, chains, pits and related equipment shall be cleaned down within each 24 month period or as needed if required more often. At the time of the clean-downs, the OEM’s standard report (or one of equal quality and thoroughness) of conditions will be made and submitted for review by the Consultant prior to the next scheduled semi annual review. Scheduling the clean-downs is to be coordinated to minimize inconvenience.

Documentation is required and will be maintained in a computer file available to The Owner’s Representative or in a separate section of a procedure manual on site.

Cleaning Requirements/Hydraulic Fluid The hydraulic fluid shall be filtered within every third year or more often as needed. A schedule of filtering each unit will be provided to the Operations Center to be compliant with a policy of not to exceed three years. The fluid may require more frequent filtering depending on use and surrounding activity and will be performed as needed as part of preventive maintenance.

Documentation is required and shall be maintained in a computer file available to The Owner’s Representative or in a separate section of a procedure manual on site.

Service Meeting Requirements The Contractor is required to attend specified, quarterly, semi-annual meetings or as deemed necessary by the Owner’s Representative to be held in the Owner’s Representative Facilities. Present will be an Owner’s Representative and the assigned Superintendent Representative from the Contractor.

The representative assigned to this facility to present reports, present proposals, review invoices prior to submittal or be responsible for the interfacing with the Owner’s representative shall be available via phone, cell phone, fax or email. Response to inquiries or events shall be within 24 hours regardless of method. Alternates shall be assigned when the primary representative is unavailable to provide the timely responses.

A Representative is expected to be available to address escalated issues including, but not limited to, proposed work and invoices. If representative cannot be available for a specific time, a back-up must be assigned and the Owner’s representatives notified of the person’s name and cell phone number. Representative is also expected to review all monthly contract and billable call-backs for accuracy before being sent for payment.

A complete, permanent record of maintenance, inspections, lubrication and call back service shall be kept in the machine room or other designated location at the property. These records shall be available for review at all times. The records shall indicate arrival and departure times, the reason for Contractor to be in the building, and the specific work or test performed with respect to each unit. “Routine service” or “serviced equipment” will not be acceptable notations for the documentation. Contractor is expected to use the normal vertical transportation log-in sheets used by the Contractor. If the Contractor does not have a specific sign in log sheet, one will be provided that is acceptable to the Owner. On site documentation is mandatory and will take precedence in any evaluation or dispute.

Internet only documentation will not fulfill all of the requirements and may warrant additional written support documentation. On site documentation is mandatory and will take precedence in any evaluation and dispute.

The Contractor shall provide the Owner’s Representative a summary of all call-back resolutions at the end of each quarter or on request for cause and do a review and analysis of the quarter’s performance. The callback report will identify each unit separately.

EXPECTATIONS AND TRAINING

The Contractor shall obtain training for the field staff on all equipment being serviced. They shall provide either onsite training by the OEM manufacturers or send field employees through some formal training for the OEM manufacturer’s equipment being maintained. Procedures including but not limited to lubrication, adjustment, repair and documentation shall be understood, performed and followed as outlined by the OEM. This includes “foreign equipment” or equipment not manufactured by the Contractor. Contractor’s national support personnel may be required to perform training or assistance to local field personnel in order to provide adequate support.

Record Retention/Reporting Requirements In the event the Contractor is notified of deficiencies or repair items identified by either the Owner’s Consultant, the Prevailing Code Authority, Contractor shall provide timely responses, including a timing and action plan and, when complete, Contractor shall provide prompt notification to the Owner’s Representative.

Contractor shall provide the Owner’s Representative with the following reports on a monthly basis. A summary of all callbacks for the month that includes the facility number, equipment number or identification, date of service, hours spent, reason for callback, service performed, number and identity of mechanic(s) involved, and any recommendations to reduce future problems.

Documentation as required within the specifications may be reviewed as needed including but not limited to hoist-way cleaning, filtering oil, escalator clean downs, testing status of fire service, etc.

PERFORMANCE REQUIREMENTS

The Contractor shall maintain a reasonable, acceptable or the original designed contract speeds for each elevator and escalator, and performance time, which include acceleration and deceleration, as designed and installed by the manufacturer. The Contractor shall perform all the necessary adjustments as required to maintain the Performance Criteria as specified, within the limits of the applicable codes.

A. It is intended that the contract include all labor, tools, permits and material to provide complete maintenance in accordance with the maintenance specifications.

B. System designed floor-to-floor times shall be maintained and are measured from the time the doors begin to close, including a typical one-floor travel and until the elevator is approximately level with the next successive floor, either up or down, and the doors are 3/4 open.

C. Appropriate door opening times shall be maintained and are measured from the start of a car door opening until doors are 1 " from the fully open position.

D. Door closing force shall not exceed the code requirements of 30 pounds and will be measured at rest with the doors between 1/3 and 2/3 closed.

E. Stopping accuracy shall be maintained to the manufacturer’s standards at all times and shall be measured and monitored under all load conditions.

F. Variance from rated contract speed, regardless of load, shall not exceed +5 %.

G. Door close speed reduced (nudging) and code parameters. All scanners to be in a fail-safe mode.

H. Door dwell time for car calls shall meet A. D. A. parameters and to each facilities special requirements.

I. Door dwell time for hall calls shall meet A. D. A. parameters and to each facilities special requirements.

J. Sound parameters – equipment have excessive noise shall be repaired to OEM or original standards. Includes mufflers, guide shoes, SCR drives, VVVF equipment, rollers, bearings or other replaceable parts determined to be the cause. The sound limits shall not exceed 70 dba for hydraulics and 65 dba for tractions.

K. Ride Quality. The equipment shall be maintained, lubricated to provide and maintain ride quality parameters specified or designed within the equipment base. If roller guide rollers, step rollers, guide devices, rails or supporting equipment and normally replaceable or adjustable parts are determined to be the cause of poor ride quality, it will be the Contractors responsibility to replace or adjust those parts at no additional cost.

L. System Supervisory. The group supervisory and individual control system shall be maintained to provide satisfactory service levels per OEM design criteria.

The Owner may request computerized traffic studies with a summary report that details hall waiting times, floor to floor times and average response times. The report will have documentation for a minimum of one weeks’ time. The Contractor may use their analyzer of choice as long as it supplies the documentation required.

M. Fault Logs. Contractor shall provide fault logs if the equipment has the capability for review when requested. The fault along with the definition shall be used to assist in understanding the specific equipment or problem.

In accomplishing the above requirements, the Contractor shall maintain a comfortable elevator ride with smooth acceleration, retardation and a soft stop. Power door operation when used shall be quiet and positive with smooth checking at the extremes of travel. Performance requirements indicated are minimum standards, and are not the sole criteria for judging the Contractor's performance.

HOURS AND MANNER OF WORK

All normal work under this agreement shall be provided during regular working hours of regular working days of the elevator trade. For the purpose of this agreement, regular working hours are defined as 7:00 a.m. to 4:30 p.m., Monday through Friday. Minimum required hours are also identified in the tables included as part of the specifications.

The contract shall provide an on-site Technician forty (40) hours each week.

The Elevator Contractor shall train VA personnel annually on safety procedures and behavior in the machine room in order to access, perform duties like lighting, air conditioning maintenance and other duties required by the Owner.

The minimum hours are excluding call-backs, repairs, or other issues unrelated to preventive maintenance. The minimum hours are accumulative on an average annual basis. Contractor’s failure to provide the specified monthly minimum hours shall result in the Contractor paying monetary damages by providing a refund or credit to the Owner for the unexpended hours at the Straight time rate identified within the contract.

Call-back service shall be included for all units during the normal work days and during overtime hours on the vertical transportation units. The Minneapolis VAHCS acknowledges that there may be additional charges incurred for work performed during overtime hours. Callbacks resulting from intentional abuse or intentional damage must be verified prior to repair by a representative of the Owner for authorization of any billable item whether it is material or labor. Accidental damage, or normal wear and use normally associated with similar institutions, will not be considered billable. Normal use is behavior or equipment use that is associated with similar hospital facilities’ vertical transportation pedestrian traffic not intended to damage or destroy equipment. Any billable invoice needs to have a dated photograph of the damage or identify an individual that witnessed or verified the damage, or it shall be refused for payment. Facilities personnel may also verify intentional damage or intentional abuse. Invoices may be reviewed by the Owner’s representative(s) to determine viability, review circumstances and any resulting accountability for compensation. There are some exceptions to normal use and related damage and shall be judged accordingly with proper documentation and photographic evidence. All documentation and supporting evidence requested shall be provided before any at fault determination is created. Any invoice over ninety (90) days old, from the time of the work performed, shall not be accepted.

Definitions of terms:

Preventive Maintenance Service: Service that is designed and scheduled according to periodic timelines set by the equipment manufacturer, in order to keep the equipment in fully operational condition. These services are expected to occur and are clearly stated in a manufacture’s preventive maintenance guide.

Call-back Service: Service required to get elevator equipment back to normal and safe operational usage. This service shall not be confused with preventive maintenance service. This service is not expected and usually resulting from equipment operational failure or breakdowns.

Emergency call-back service: Service that requires an immediate response due to human entrapment inside an elevator cab, or a situation with elevator equipment that could cause immediate harm or damage, to humans or property.

Intentional abuse or intentional damage: An act resulting from behavior specifically designed to destroy or damage the equipment or to injure other pedestrian traffic.

Accidental damage: Damage that occurs unintentionally during the course of normal use or intended use of equipment. Example; a wheel chair hits the cab door while a person is trying to enter or exit the elevator cab, causing damage to the door.

Normal Use: Behavior or equipment use that is associated with similar hospital facilities vertical transportation pedestrian traffic, not intended to damage or destroy equipment.

Normal working hours: 7:00am-4:30pm, Monday through Friday, excluding federal holidays.

Overtime hours: Hours which occur outside the normal working hours of 7:00am-4:30pm.

Federal holidays:

1. New Year’s Day

2. Birthday of Martin Luther King, Jr. (MLK Day)

3. Washington’s Birthday (Presidents Day)

4. Memorial Day

5. Independence Day

6. Labor Day

7. Columbus Day

8. Veterans Day

9. Thanksgiving Day

10. Christmas Day

NOTE: If a federal holiday occurs on a weekend day, it will be observed one day before if it falls on a Saturday, or one day after if it occurs on a Sunday. Contractor may choose to perform work on a federal holiday, but there shall be no overtime charges incurred by the VAHCS if the work is considered voluntary, as opposed to an emergency service request. Any deviation from the normal working schedule shall be approved in advance by the COR or Facilities Engineering Department. The identification of federal holidays is controlled by the United States Office of Personnel Management (OPM).

Any additional work performed outside the scope of this agreement shall be billed to the Owner at the hourly billing rates indicated on the bid form.

Breakdowns shall not keep the respective unit out of service longer than one (1) day (24 hours). Call-backs should be responded to within a maximum of two hours from receiving the notice that a unit is malfunctioning and one hour for any entrapment during the normal work day.

Under no circumstances shall any shutdown or breakdown last longer than three (3) days (72 hours). This includes locating the trouble, procuring and installing parts and placing the unit back into safe, uninterrupted operation. The excuse of not being able to obtain parts, necessary technical and engineering advice, etc., will not be acceptable, and the Contractor will be considered in default, giving sufficient justification to the Owner to obtain these Services from another Contractor who can provide the Owner with uninterrupted elevator service.

Contractor's service personnel shall be responsible for logging in and out each day, utilizing the Log in the machine room, for maintenance or callback service. Contractor’s electronic documentation that keeps track of time, callbacks, functions is not acceptable as the primary documentation requirement, however, upon request, it shall be made available to the Owner’s representative for its review to assess accuracy and to support the Log. Contractor’s computer systems shall be compatible with the Veterans Hospital’s systems. Common software shall be utilized for ease of e-mail capability. Microsoft Office 2010 more current versions are required. Microsoft Word should be utilized for correspondence and Microsoft Excel for spreadsheets and tables. The software shall stay compatible when upgrades are required. If proper documentation is not maintained, payment for Services may be withheld at Owner’s discretion. Contractor’s management shall be responsible for ensuring its employees comply with documentation requirements.

SPARE PARTS INVENTORY

The Contractor shall maintain a supply of solid-state boards, contacts, coils, leads, fuses, motor and generator brushes, hanger rollers, clutch rollers, lubricants, wiping cloths, rollers, button parts, at least one spare door protective device, drive belts, chains, switches and other minor parts for the performance of routine preventive maintenance and to minimize down time on emergency call backs after hours.

The Contractor shall maintain a supply of spare and replacement parts in their warehouse inventory. This inventory shall include, but is not limited to; door operator motors, controller switch contacts, selector switch contacts, coils, clutch parts and chains, solid state components, generator brushes, selector inductors, door hangers, guide shoe inserts and roller guides, emergency light fixture batteries, and hoist-way limit switches.

ACCIDENT REPORTS

In the event of accidents of any kind, the Contractor and/or Owner shall contact the other party immediately and furnish the other party with copies of all accident reports. The reports shall be sent without delay and at the same time that they are forwarded to any other parties. The Contractor shall assist the Owner in proper reporting to the Prevailing Code Authority as required in the time frame mandated by local codes.

The Contractor shall assist and provide all technical expertise as needed in any accident investigation. The findings, procedures and testing in any investigative effort will be documented and a copy made for the Owner’s representatives.

The Contractor shall not turn any equipment over for pedestrian use or run without authorization by the Prevailing Code Authority and by an Owner’s Representatives after an accident has been reported.

SAFETY

The contractor is responsible for its own safety program in accordance with applicable provisions of the Occupational Safety and Health Act.

The contractor shall be responsible for payment of all fines and/or claims for damages levied against the Owner, for environmental, health and safety deficiencies relating to conduct of the contractor's work.

The contractor shall comply with all applicable local, State, and Federal environmental, safety and health regulations and with the Owners’ rules and regulations for safety requirements for all outside contractors and construction crews.

The contractor shall comply with all provisions of the Right-to Know and Resource Conservation and Recovery Act, and shall additionally provide to the Owner the following substantiation of same:

SAFETY PROCEDURES FOR CONTRACTORS

As a contractor and employer, you are required by Federal and State Occupational Safety and Health Regulations, Standards, Codes, Rules and Regulations, in addition to your contract with the Owner to provide protection for customers, employees and the public who may come into contact with your operations.

1. Duties of Employer:

a. Safety Program: Prior to commencing work, the contractor shall submit its written safety program to the Owners’ Representative for review and approval. The minimum content of the program will be the "Safety Item Checklist”. All applicable items on the "list” are to be addressed to the satisfaction of the Owner. This shall include, an applicable plan for conveying the information to employees, implementing the policy on the jobsite, monitoring compliance with the policy, and enforcing corrective action as required.

(b) Conducted Inspections

(e) Work Comp Procedures Followed

(f) Oil Monitoring Program for All Hydraulic Units

(g) Safety Data Sheets (SDS) located on-site

OWNER'S RIGHT TO INSPECT AND REQUIRE WORK

An elevator consultant may be retained by the Owner or Owner’s Representative to review maintenance procedures, performance, etc. The designated or approved Vehicle Transportation (VT) consultant may provide audit reports, to the VT vendor, by a paper-based system or electronically. The Contractor shall be provided with a secure password to access any report if a web site is used.

Upon request, Contractor shall assist the consultant or Prevailing Code Authority in making routine and periodic inspections to ensure the requirements of this Agreement are being fulfilled. Any deficiencies noted regarding the requirements of the Agreement, shall be promptly corrected at Contractor's expense. If Contractor fails to perform the work required by the terms of this Agreement in a timely and satisfactory manner, The Owner or Owner’s Representative may, after 10 day’s written notice to Contractor, perform or cause to be performed, all or any part of the work required. Contractor agrees to reimburse the Owner for any expense incurred therefore, and the Owner, at its election, may deduct the amount from any sum owed Contractor. The waiver by the Owner on a breach of any provision of this Agreement by the Contractor shall not be construed as a waiver on any subsequent breach by Contractor. If the Contractor does not provide timely or accurate verification of the completion of any Consultant’s inspection deficiencies, The Owner reserves the right to have the Consultant verify the status and back-charge the Contractor for the expense.

The service mechanic and/or the supervisor shall be responsible for meeting with the representative of the consultant on resolving deficiencies and scheduling as a result of any Periodic, Routine or Performance inspection performed by the Consultant or their representative. If a mutual agreement cannot be resolved, the Owner’s Representatives shall determine the extent of compliance.

CONTRACTOR TO COMPLY WITH LAWS

In the performance of this specification, the Contractor agrees he/she will abide by all existing laws, codes, rules and regulations set forth by all appropriate authorities having jurisdiction in the location where the work is to be performed.

Contractor shall make periodic tests and maintenance inspections of all equipment as required by current applicable safety codes for elevators, dumbwaiters, escalators and moving walks. Contractor shall make annual pressure test on hydraulic elevators; and Firefighter's Recall tests; all as required by ASME Al7.1. Written reports of all tests shall be submitted to the Owner and, in the case of safety tests, prior notification shall be given so that a representative of Owner may witness the test if warranted.

All safety tests, scheduled repairs or other scheduled work that requires an elevator to be out of service longer than 2 hours shall be scheduled, in advance, with the Owner.

The Contractor shall not be required to install new attachments as may be recommended or directed by inspecting entities; insurance companies; and federal, state or municipal governmental authorities subsequent to the date of the contract, unless compensated for such installation.

EMPLOYEES OF CONTRACTOR

Contractor agrees that all work shall be performed by and under the supervision of skilled, experienced, elevator service and repair personnel directly employed and supervised by the Contractor. A copy of all licensing and certifications required by local, state or industry standards for technicians, shall be provide to the COR prior to the contract start date, as well as upon recertification or renewal of licensing. Any and all employees performing work under this specification shall be satisfactory to the Owner. Contractor's employees shall not work if they are intoxicated, nor shall they use alcohol, tobacco of any form, or mind-altering drugs during working hours while on the Building property.

HOUSEKEEPING

The Contractor is to prevent unnecessary dust, or accumulated debris to interfere with the convenience or sanitation of the Building. The Contractor shall repair any and all damage he/she may cause to the Building or property if caused by or due to Contractors negligence.

Contractor shall maintain the machine room, machinery spaces, hoist-ways, pits and equipment in reasonably clean condition at all times.

The Contractor shall clean the pits as needed to be reasonably clean of dirt and debris. The pits shall also be kept oil free. If the pits or machine room floor are oil stained, effective measures will be undertaken to dry up the oil residue to assist in oil monitoring all hydraulics

Contractor shall keep clean rags in a metal container at each location to comply with minimum fire codes and safety.

Contractor shall keep all solvents stored onsite in a metal cabinet. SDS sheets shall be provided on site for all lubricants and any hydraulic oils. The hydraulic oil SDS sheets shall be inserted into a plastic holder adhered to the tank unit.

The Contractor shall incorporate the safety routine or procedure and safety signage for all maintenance procedures outlined by the Contractor’s own safety policies and applicable codes.

The Owner may request a walk-through of the elevator areas with the service manager or supervisory personnel of the Contractor. The request shall be complied with in a reasonable time frame.

The contractor will assist the Owners in the replacement of cab light ballasts, light tubes and bulbs under the agreement.

EXHIBIT "C"

RESPONSE TIME/REPORT SCHEDULE

Reliability -Contractor will correct any failures and place back in service any Unit, within two (2) regular workdays from the day the Contractor receives notification of the failure. If the Unit is not back in service by such time, as a remedy Manager or Owner may request that Contractor credit them in the following month the amount of the monthly maintenance payment allocable to the Unit prorated for the period the Unit was out of service beyond such time. Notwithstanding anything to the contrary contained in this Exhibit "D" or in this Contract but subject to the following provisions (i) through (vi). Manager shall receive a credit in the amount of the monthly maintenance payment allocable to the Unit(s), prorated for the period the Unit(s) was out of service beyond such time and Manager or Owner shall have the right to terminate this Contract immediately upon written notice to Contractor and without payment of any penalty.

(i) If two (2) passenger elevators within the same elevator bank are inoperable for three (3) consecutive business days (Mon-Fri. holidays as otherwise noted in this Contract excepted), or

(ii) If anyone (I ) elevator is inoperable for seven (7) consecutive business days (Mon- Fri. holidays as otherwise noted in this Contract excepted), or Items (i), and (ii) above are subject to the following:

(iii) These items relate only to unplanned outages and cannot be invoked for planned outages where Contractor has only notified Manager and Owner of intent to take Units out of service

(iv) Item (i) above cannot be invoked if one (1) elevator is out for unplanned repairs and it is necessary to take a second elevator out of service for the safety of the public.

24-Hour Coverage -Contractor will provide Owner and Manager with its 24-hour, year round dispatching service manned by Contractor's personnel. In the event a Unit malfunction occurs between regular examinations, Contractor's customer service representative will, at Owner's or Manager's request, dispatch an examiner to perform emergency minor adjustment callback service.

Response Contractor shall, after a call for service is received by its dispatching center, have an examiner at the Building on the average within the times set forth below for calls received during regular business hours and for calls received outside Contractor's regular business hours. For the purposes of this provision, such averages will be calculated annually on an aggregate basis for all Units for all such calls received during the 12- month period between any two consecutive anniversary dates of this Contract.

Regular business hours: immediate by resident mechanic if applicable otherwise one and one half (1-1/2) hours.

Outside regular business hours: two and one half (2-1/2) hours.

In the event of an entrapment response to the Building will be within one (1) hour.

Quality Control Contractor shall have a qualified…