SOW.docx

STATEMENT OF WORK AND CRITERIA FOR

I. TITLE:

Service Contract where the contractor shall provide all labor, personnel, equipment, tools, materials, supervision and other items necessary to provide annual preventive maintenance and corrective repair service on-site for the equipment and systems listed below for Loma Linda VA and as defined in this Statement of Work (SOW).

II. EQUIPMENT:

III. OBJECTIVES:

The purpose is to have a Contractor that shall provide all labor, personnel, equipment, tools, materials, supervision and other items necessary to provide annual preventive maintenance and corrective repair service on-site for the equipment and systems listed below for Loma Linda VA, ACC, and CBOC sites and as defined in this Statement of Work (SOW). Services performed shall conform to industry standards and this statement of work (SOW). Additional scope as per the below:

· The contractor will perform preventive maintenance (PM) inspection on equipment/systems as provided for in the contract agreement. PMs will be accomplished in accordance with the Original Equipment Manufacturer (OEM) recommendations. Must use OEM certified parts and service engineer/technicians must be OEM trained on all equipment included in agreement.

· OEM standard agreement equivalent coverage.

· Toll free phone support 24x7

· Unlimited service calls onsite 5x8 hours (8-4)

· All parts covered.

· Travel and labor included.

· Software Upgrades included

· Inclusion of equipment components

· Extensive preventive maintenance annual: Calibration

· Designated Response time 48 hours unless otherwise agreed upon by COR or designee

· Response: All requests for repair service will be considered requests for emergency service unless a statement to the contrary is made by the COR, POC or designee. A competent service representative adequately equipped with tools, test instruments, service manuals, and repair parts will arrive at the Loma Linda VA, ACC, or CBOC within the designated response time. The service representative may contact VA staff by phone before arrival at the designated facility. Such contacts, however, will not serve to alter the requirements for arrival on-site except when the request for service is withdrawn by Biomedical Engineering.

· Over and Above Repairs - For the emergency services, repairs and maintenance that are over and above the SOW, if quote pricing is within the COR’s Government Purchase Card (GPC) threshold, the COR will authorize payment. For emergencies over the COR’s GPC threshold, only the Contracting Officer (CO) is authorized to approve contract modifications. Additional services shall be approved by the Contracting Officer prior to the contractor initiating any work. The contractor shall provide an on schedule- quote to both the CO and COR for review and consideration. Additional funding will be provided by the facility as-needed for payment.

PERIOD OF PERFORMANCE:

12 Month Base Year with 4 year option years.

IV. PLACE OF PERFORMANCE:

1. ACC (Ambulatory Care Center) 26001 Redlands Boulevard Redlands, CA 92373-7762

2. Corona CBOC 280 Teller St. Suite 120 Corona CA 92879-1888

3. Victorville CBOC 14598 Seventh St Victorville CA 92395-4212

4. Rancho Cucamonga CBOC 8160 Day Creek Blvd. suite 120 Rancho Cucamonga CA 91739-9329

V. PERFORMANCE REQUIREMENTS:

· Hours: Normal duty hours are 8:00 a.m. through 4:30 p.m., Monday through Friday, not including federal holidays. Whenever contact with Biomedical Engineering is required outside of normal duty hours, the Utility System Repair Operator (USRO) may be contacted as an alternate. The hospital operator at extension "0" can contact the USRO operator via radio.

· Preventive maintenance will be scheduled with a contact person as assigned by the Contracting Officer’s Representative (COR), Point of Contact (POC) or designee. This PM work must be completed in the month specified during the request unless another date is agreed upon by COR or designee. All contractor personnel (without exception) must report to the Police Services to sign in and receive a contractor identification badge before any work is performed and return to the same location to sign out and turn-in said badge along with the documented service report (as described in section 5, DOCUMENTATION) for the service performed.

· Noncontract Charges: The contractor shall not perform any service that will result in additional charges without prior approval from the Contracting

· Payment: Payment will be made in arrears, and upon receipt of a properly prepared invoice which references the period for which payment is due, the contract number and/or assigned purchase order number. The invoice must include the correct payment address.

· Waste Removal: The contractor is responsible to remove and properly dispose of all waste related to the services provide on-site at each facility.

· Failure to carry out the above procedures will be considered as a failure to document the service visit and will constitute a failure to perform.

· All shipping for parts will be included in the cost of the contract.

VI. DOCUMENTATION:

Service reports will be provided for all service activities within 3 business days including preventive maintenance, emergency repair, and safety inspections, and must contain the following information:

a) Date(s) and time period of service.

b) Complete description of equipment serviced including model number and serial number.

c) Complete description of equipment services performed including upgrades, updates and software changes made.

d) Complete list of all materials, parts, or assemblies installed or replaced including serial numbers of parts where applicable.

e) A statement of the complaint that initiated the service call.

f) Total standard labor hours, total overtime/premium hours, and total travel hours expended during the repair.