P12 SAM RFI 36C26224Q0265.docx

Sources Sought Notice Sources Sought Notice

GENERAL INFORMATION

SET-ASIDE

Network Contracting Office 22 4811 Airport Plaza Drive Suite 600 Long Beach CA 90815

POINT OF CONTACT*

Contract Specialist Espinoza, Jose A.

Jose.Espinoza3@va.gov

PLACE OF PERFORMANCE

Methadone Pharmacy

11301 Wilshire Boulevard, Bldg. 257

Room 23

Los Angeles CA

DESCRIPTION

*** See RFI Below *** THIS REQUEST FOR INFORMATION (RFI) 36C26224Q0265 -IS ISSUED SOLELY FOR INFORMATION AND PLANNING PURPOSES ONLY AND DOES NOT CONSTITUTE A SOLICITATION.

THE SUBMISSION OF PRICING, CAPABILITIES FOR PLANNING PURPOSES, AND OTHER MARKET INFORMATION IS HIGHLY ENCOURAGED AND ALLOWED UNDER THIS RFI IN ACCORDANCE WITH (IAW) FAR 15.201(e).

SOURCES SOUGHT DESCRIPTION

This is NOT a solicitation announcement. This is a source sought/RFI for market research only. The purpose of this source sought/RFI is to gain knowledge of potential qualified sources and their size classification relative to NAICS 541519 (size standard is $34 Million). Responses to this source sought will be used by the Government to make appropriate acquisition decisions. After review of the responses to this source sought, a solicitation announcement may be published. Responses to this source sought synopsis are not considered adequate responses for a solicitation announcement.

The Department of Veterans Affairs (VA), VISN 22 Network Contracting Office, is seeking sources that can provide Netsmart Technologies, Inc. – Methadone Application Mgmt Services. that at a minimum meets the following salient characteristics in the Statement of Work/ Minimum Technical Requirements for the Department of Veterans Affairs Greater Los Angeles Veterans Health Care System.

Managed Services - One-Time Product Application Management Services - One-Time Quarterly System Version Review

LOCAL STOCK NUMBER: N/A

Item Number:

Third Part Licesnse Product Intersystems Cache Version 2017 Upgrade01

Third Part License Product Methadone Cache Elite, Multi-Server, Platform Specific License

License Product Methadone Avatar HL7 License

Hardware Product Methadone Dispensing System Kit, IVEK Methaspense

Hardware Product Methadone Handheld Barcode Reader

Hardware Product Other 3rdParty Generic Hardware LEXMARK PRINTER

Hardware Product Other 3rdParty Generic Hardware DELL DESKTOP

Hardware Product Other 3rdParty Generic Hardware DELL MONITOR

Reimbursed Expense Product Methadone Shipping UPS/Handling Methodone Dispenser

Reimbursed Expense Product Methadone Shipping UPS/Handling Barcode Reader - S&H

Hosting Set-Up Fee Product Plexus Cloud Services - Avatar Install of Cache DB for 3 locations and 2 servers for each location

Product Professional Services - Methadone Avatar AMS to myAvatar AM Upgrade

Product Professional Services - Methadone Conversion Import

Product Professional Services - Methadone Engineering to Perform Data Extract

Product Professional Services - Methadone HL7 Interface Reconfiguaration for myAvatar AM Upgrade

Product Professional Services - Methadone Avatar AM to CPRS Vista Interface

Maintenance Product Methadone Avatar HL7 Maintenance (12 month service) Contract Period: Base POP Begin:

POP End:

Third Party Software Maintenance Product Methadone Cache Elite Maintenance, Multi- Server, Platform Specific

Contract Period: Base POP Begin:

POP End:

Maintenance Product Methadone Avatar HL7 Maintenance

Contract Period: Option 1 POP Begin:

POP End:

Third Party Software Maintenance Product Methadone Cache Elite Maintenance, Multi - Server, Platform Specific

Contract Period: Option 1 POP Begin:

Maintenance Product Methadone Avatar HL7 Maintenance Contract Period: Option 2 POP Begin:

Third Party Software Maintenance Product Methadone Cache Elite Maintenance, Multi - Server, Platform Specific

Contract Period: Option 2 POP Begin:

Maintenance Product Methadone Avatar HL7 Maintenance Contract Period: Option 3 POP Begin:

Third Party Software Maintenance Product Methadone Cache Elite Maintenance, Multi - Server, Platform Specific

Contract Period: Option 3 POP Begin:

Maintenance Product Methadone Avatar HL7 Maintenance Contract Period: Option 4 POP Begin:

Third Party Software Maintenance Product Methadone Cache Elite Maintenance, Multi - Server, Platform Specific (12 month service) Contract Period: Option 4 POP Begin:

Include shipping cost on the items price.

Vendor Requirements:

1. Period of Performance is 30 days after award.

2. Vendor shall quote all items under this requirement.

3. Vendor shall meet the Salient Characteristics in the Statement of Work (SOW).

4. Vendor shall respond questions 1 through 8 of the Request of Information (RFI), see below.

STATEMENT OF WORK (SOW)

1. Supply/Services. Netsmart Technologies, Inc. – MyAvatar AM System for Methadone Dispensing

2. Background.

The Heater Los Angeles VA Healthcare System (GLAVAHCS)The AMS software and hardware by Netsmart Technologies is currently utilized for methadone dispensing in all three GLA opioid treatment program (OTP) clinics for over 15 years. Both equipment and software are nearing its end of life, requiring an update to the myAvatar AM system. This updated system will ensure management and accurate dispensing of the medication methadone by specialized pharmacist.

Set up of software, database configuration, AMS to myAvatar AM data conversion and testing, go live support, and maintenance will be performed by the vendor.

3. Scope.

The system will provides precise and accurate dosing of methadone. Its design minimizes fluid loss and enhances record keeping. MyAvatar is the software being requested to streamline medication orders and dispensing documentation while protecting privacy.

The vendor will provide software set up, database configuration, AMS to myAvatar AM Data Conversion and testing, Remote Go Live Support for the automated methadone prescription dispensing system. The vendor will also provide set up of the Methaspense Controlled Methadone Dispensing System, used for dosing methadone in GLA’s opioid treatment program.

4. Specific Tasks.

Currently there are three opioid treatment clinics in GLA – Los Angeles Ambulatory Care Clinic (LAACC), Sepulveda Ambulatory Care Clinic (SACC), and West Los Angeles - with a methadone dispensing pharmacy. The automated methadone dispensing hardware are at its end of life. There is minimal support for the current AMS software as it has been replaced by the upgraded system ‘myAvatar AM’. GLA has not, however, and is one of the last VA facilities, to upgrade to the myAvatar AM system.

Installation of new hardware and software, as well as database configuration, AMS to myAvatar data conversion and testing, and go live support will be provided by Netsmart Technologies, Inc. This will be added to all outpatient methadone pharmacies. Training will also be provided by Netsmart Technologies, Inc. to all users of this system (methadone pharmacists at LAACC, SACC and WLA).

5. Performance Monitoring Communication shall be consistently performed between the contractor and the Contracting Officer Representative (COR) throughout every step of the acquisition process using the appropriate mode of communication (i.e., email, phone, video chat, or in-person). The COR or designated pharmacy representative will sign off on all invoices for the contractor. This individual will monitor and provide quality control on the interface to ensure accuracy of prescription mail services from the GLA outpatient pharmacies.

6. Security Requirements The vendor shall ensure adequate LAN/Internet, data, information, and system security in accordance with VA standard operating procedures and standard contract language, conditions laws, and regulations. The vendor’s firewall and web server shall meet or exceed the government minimum requirements for security. All government data shall be protected behind an approved firewall. Any security violations or attempted violations shall be reported to the VA Project Manager and the VBA Headquarters Information Security Officer as soon as possible. The vendor shall follow all applicable VA policies and procedures governing information security, especially those that pertain to certification accreditation.

The contractor shall follow The Veterans Affair Acquisition Regulation (VAAR) security clause VAAR- 852.273-75 “SECURITY REQUIREMENTS FOR UNCLASSIFIED INFORMATION TECHNOLOGY RESOURCES” sited in section C. Contract Clauses

a. The contractor and their personnel shall be subject to the same Federal laws, regulations, standards and VA policies as VA personnel, regarding information and information system security. These include but are not limited to Federal Information Security Management Act (FISMA), Appendix III of OMB Circular A-130, and guidance and standards, available from the Department of Commerce's National Institute of Standards and Technology (NIST). This also includes the use of common security configurations available from NIST's Web site at: http://checklists.nist.gov

b. To ensure that appropriate security controls are in place, Contractors must follow the procedures set forth in "VA Information and Information System Security/Privacy Requirements for IT Contracts" located at the following Web site: http://www.iprm.oit.va.gov

c. The contractor and their personnel shall complete “VA Privacy and Information Security Awareness and Rules of Behavior “training located at the following website: http://www.tms.va.gov

7. Other Pertinent Information or Special Considerations.

VA GLA currently uses Netsmart Technologies, Inc. hardware and software program (AMS) for over 15 years. Both pharmacy, Biomed and IT services are familiar with this system, however GLA is one of the last VA facilities who has not yet upgraded to the myAvatar AM system. Equipment parts (for example tubing, dispensing pump) are difficult to replace and is nearing its end of life. Thus, it is important that GLA upgrades to the Methaspense dispensing hardware system and myAvatar AM software system to continue dispensing methadone and provide patient care in our opioid treatment program. Mandatory source.

8. Place of Performance.

There are three locations for which this request is being made for:

A. West Los Angeles Medical Center, Methadone Pharmacy 11301 Wilshire Boulevard, Bldg. 257, Room # 23 Los Angeles, CA 90073

B. Los Angeles Ambulatory Care Center, Methadone Pharmacy 351 East Temple Street, Room # B134 Los Angeles, CA 90012

C. Sepulveda Ambulatory Care Center, Methadone Pharmacy 16111 Plummer Street, Building 10-A North Hills, CA 91343

9. Period of Performance.

30 days after receipt of order (ARO)

10. Delivery Schedule.

11. Salient Characteristics

11.1 Vendor will provide an integrated, web-based electronic health record (EHR) compatible and approved for use with VA IT requirements

11.2 Vendor will provide a platform that allows for electronic ordering, e-Prescribing and dispensing of multiple medications

11.3 Vendor will provide a simple and easy to use, user-friendly platform that allows for automatic inventory updates, consumer enrollment, and tracking

11.4 Vendor will provide a platform that provides real-time analytics and reporting

11.5 Vendor will provide a platform for real-time access to patient records from the office or the field

11.6 Vendor will provide a platform for tracking and analysis of quality measures through data collection and reporting

11.7 Vendor will provide a platform that helps maintain compliance with regulatory entities because of dispensing and inventory controls

11.8 Vendor will provide a platform that allows for real-time clinical and compliance alerts

11.9 Vendor will provide a platform that enables automatic medication dispensing needs that is often less than 15 seconds to decrease wait times

11.10 Vendor will provide upgrade support

11.11 Vendor will set up software and database on the new server(s)

11.12 Vendor will configure the database by populating the droplists and data dictionary appropriate to the new installation

11.13 Vendor will convert the current data from currently used AMS system to the new format to allow for compliance regulation in needing to keep history for last 3 years per federal law

11.14 System must provide ADT, current patient profile information

11.15 System must provide current, active AM Med orders

11.16 System must provide AM Dosing history (for the last 3 years)

11.17 Vendor will manage and coordinate the services required to complete the server(s) set up, database configuration, data conversion, testing, training and go-live

11.18 Vendor will support clinic staff on new software interface, feature, and functionality during Go-Live

11.19 Vendor will provide for at least a minimum of 2 days of training for new platform and at least 3 days of go-live support

11.20 Software must be able to have report features for the following:

11.21 System must provide absence report: A report that is printed at the end of the day of patient(s) absences since last medication

11.22 System must provide daily log: View patient orders for a future day (i.e., the next business day)

11.23 System must provide dose dispensed: What doses were dispensed by date or date range

11.24 System must provide expired orders: list of expired order by date or date range, with patient order details

11.25 System must provide inventory status: Detail of liquid inventory of bottle(s) used for each day

11.26 System must provide inventory history: Detail of inventory of all methadone bottles in the vault

11.27 System must provide patient profile: List of all patients currently active in the program

11.28 System must provide monthly dispense by week: Totally amount of methadone (mg) that is dispensed for requested date range for DEA audit

11.29 System must provide calibration reports for equipment to ensure functionality is accurate and in place

11.30 Software must be compatible with current SciLog Pump that dispenses methadone and able to be used with current equipment

11.31 Vendor must provide for software servicing needs and support services

(1) Please indicates the size status and representations of your business, such as but not limited to: Service Disabled Veteran Owned Small Business (SDVOSB), Veteran Owned Small Business (VOSB), Hub zone, Woman Owned Small Business (WOSB), Large Business, etc.)?

(2) Is your company considered small under the NAICS code identified under this RFI?

(3) Are you the manufacturer or distributor of the items being referenced above (or equivalent product/solution)? What is the manufacturing country of origin of these items?

(4) If you’re a small business and you are an authorized distributor/reseller for the items identified above (or equivalent product/solution), do you alter; assemble; modify; the items requested in any way? If you do, state how and what is altered; assembled; modified?

(5) Does your company have an FSS contract with GSA or the NAC or are you a contract holder with NASA SEWP or any other federal contract? If so, please provide the contract type and number.

(6) If you are an FSS GSA/NAC or NASA SEWP contract holder or other federal contract holder, are the referenced items/solutions available on your schedule/contract?

(7) Please provide general pricing for your products/solutions for market research purposes.

(8) Please submit your capabilities in regard to the salient characteristics/Minimum Technical Requirements being provided and any information pertaining to “equal to items” to establish capabilities for planning purposes?

*** Submissions addressing Section (8) should show clear, compelling and convincing*** evidence that all “equal to items" meet all required salient characteristics.

Responses to this notice shall be submitted via email to Jose.espinoza3@va.gov. Telephone responses shall not be accepted. Responses must be received no later than Dec 06, 2023, at 1:00 PM PST. Please submit any questions or concerns via email to Jose.espinoza3@va.gov no later than Nov 30, 2023. If a solicitation is issued it shall be announced at a later date, and all interested parties must respond to that solicitation announcement separately from the responses to this request for information. Responses to this notice are not a request to be added to a prospective bidders list or to receive a copy of the solicitation. Please reference 36C26224Q0265 Methadone Application Mgmt Services.

Sources Sought Notice