36C26223Q1498 0001.pdf

5. PROJECT NUMBER (if applicable)

CODE 7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER 3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO. 1. CONTRACT ID CODE

FACILITY CODE CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR

ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office. is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES

SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER 16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30 PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243

(Type or print) (Type or print)

(Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code)

(If other than Item 6)

(Specify type of modification and authority)

(such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer)

None

36C262

Department of Veterans Affairs

NCO 22 - Network Contracting

3601 S. 6th Avenue

Tucson AZ 85723

36C262

Department of Veterans Affairs

NCO 22 - Network Contracting

3601 S. 6th Avenue

Tucson AZ 85723

To all Offerors/Bidders

36C26223Q1498

08-17-2023

X

X X

X 1

The purpose of this amendment is to edit the Statement of Work.

Said changes to the statement of work include a clarification and omitted standard language.

Please see attached. All offerors are to acknowledge this amendment.

Koby Thiel

Contracting Specialist

D.1 STATEMENT OF WORK

Virtual Patient Education and Team Training Video and Print Library Contract

The Jerry L. Pettis Veterans Affairs Medical Center – Loma Linda (JLPVAMC), 11201 Benton

St. Loma Linda, CA 92357, has a requirement for a virtual patient training video and print library of 5000+ pieces of content that provides auto-documentation of clinician-assigned patient education into the electronic medical record (CPRS) that fulfills Joint Commission quality standards. The one-solution patient education content and 24/7 service are available to all veterans receiving care at VA Loma Linda locations, this includes inpatient, outpatient, and community settings for Veteran beneficiary and their caregivers to access via print, QR Code, or via secure message to access video content wherever the veteran is at, provided there is internet and device availability (VA issued iPad for equity). The contract period of performance is proposed base +4 patient education contract to be delivered over one base year and four optional years that may or may not be exercised at the Government’s discretion.

1. GENERAL REQUIREMENTS:

The JLPVAMC goal is to reduce specific readmission rates by enhancing the patient experience across the continuum of care as one patient education solution for both inpatient and outpatient using an integrated approach to an interactive, educational, and relevant education video tool for JLPVAMC veteran patients. This video education approach will provide the patient with necessary information about their care and may also serve as an ongoing reference for the patient and the patient care team. The education will consist of several different modes of delivery. One mode of delivery is by online education. The online education shall be delivered through, at minimum, tablet, iPhone, Text and the inpatient monitor platform. Education shall also be provided by hospital broadcast television, video book and print education.

The online and print education may be assigned to patients through JLPVAMC CPRS application program and which will interface through the contractor program. Online, video book and/or print education may be provided to patients during their inpatient admission stay, outpatient visit or upon discharge. The video education may be assigned to the patient and may also be extended to the patient’s caregiver. Once the patient has finished the online and/or broadcast education, the contractor interface will update the completion to the

JLPVAMC CPRS application program.

The Contractor’s solution shall utilize the existing patient entertainment system. The

Contractor is responsible for all licensing fees, equipment, parts, cabling, software, design, installation and access to the existing educational library, any modification of the existing library and/or creation of new education videos for the library to meet JLPVAMC needs.

JLPVAMC anticipates an award to a single company to provide an education video library to be available to veterans and their caregivers during inpatient, outpatient stays and upon discharge. This education library content shall be available by internet link, print, tablet, or video book for 24 hours a day and 7 days a week. It is anticipated that 24/7 technical coverage shall be available by telephone.

a. Education Content for all modes of delivery:

1) Contractor shall provide patient education video content to all veterans receiving care at VA Loma Linda locations, including by not limited to Cardiology, Diabetes, Mental

Health, Geriatrics, Spinal Cord Injury, Palliative Care, Hospice, Home Care Services, Respiratory Services, Quality of Care, Wellness.

2) Contractor shall create both English and Spanish content.

3) Content is evidence based.

4) Content shall be provided by contractor or customized based on VA needs.

5) Content shall be written at a lower education level.

6) Content shall be in interactive.

7) VA specific content may be added to customized.

8) All content must be approved by JLPVAMC before release.

9) Meets Joint Commission standards for patient and family education.

10) Education videos shall be no more than 3 minutes in length.

b. Education Content Delivery Methods: All education is to be requested through CPRS and delivered via method below. Once the education is completed by the patient, an interface must update CPRS of the patient and/or caregiver completion of education within the patient education section.

1) Contractor shall provide video content by email and access content by smart phone, the inpatient monitor platform, computer, Text or IPAD.

2) Education to be delivered and selected for specific patients assigned television and through the broadcast TV.

3) Video books or tablets are to be provided for specific clinical areas determined and approved by JLPVAMC.

a. Video books or tablets may contain videos from contractor existing library, modified or additional content.

b. Video books or tablets shall contain enough storage to include an introduction and up to two short education sessions no more than 3 minutes each.

4) Print education shall be accessible through the patient education section of CPRS and print to Discharge Summary and instructions.

c. Ownership of Video Content: The JLPVAMC reserves the blanket right to use all video content under this contract in any and all areas that may be opened new without the need to purchase additional usage licenses.

d. Training Requirements:

1) Contractor to provide On-site training and implementation for day and evening shifts.

2) On-going support shall continue beyond the go-live date.

3) Contractor shall provide easy to follow training manuals that are up to date and specific for JLPVAMC needs.

4) Contractor to provide training and support for creation of video education.

5) Contractor is responsible for facilitating and leading all levels of implementation to the final completed product.

6) Contractor shall provide remote technical support during normal working hours.

e. Utilization Reports: Contractor shall provide monthly utilization reports specific by health care group, area of education with common identifiers in reporting such as usage, completion dates, assignment dates, categories, specific department requested etc.

1) Contractor shall utilize delineated data when providing reports to JLPVAMC.

2. TECHINICAL AND EQUIPMENT SPECIFICATIONS:

a. The contractor shall provide solutions meeting or exceeding all technical requirements specified herein:

1) Contractor program and software are accessible from CPRS tools menu.

2) Contractor solution supports up to 400 licenses including inpatient beds, the Emergency

Department, Dialysis Clinic, Oncology Clinic, and common waiting areas.

3) Instructions to patient shall be customizable to add the VA template.

4) Program items are selected within CPRS and emailed from CPRS to patient’s email, Text or a QR code is scanned from their smartphone or device.

5) Patient and/or Caregiver may access the contractor site to complete assigned education.

6) Upon completion of training, a notice is sent to CPRS as a signed note in the CPRS

“Notes” tab.

7) Contractor program shall integrate with VISTA and CPRS and third party vendor network platform systems.

8) Program shall integrate with CPRS Patient Education Notes, After Visit Summary etc.

9) User and technical support provided for 24-hour coverage.

10) Provide a dedicated server(s) that will remain on the VA server farm and located at

JLPVAMC.

11) Contractor shall provide their solution to meet the contract needs based on modifications of existing equipment or new equipment. Proposal must specify if it is a modification or new equipment.

12) Contractor to provide all costs of cabling, installation in accordance with VA ICRA standards.

13) If cabling is required, it shall be CAT 6A.

14) In utilizing equipment, contractor will work with digital display vendor to deliver content to televisions either by piping content through the provider or utilizing add-on boxes for increased functionality.

15) Solutions must incorporate a patient centered approach to care. With respect to Broadcast TV, patient must have ability to independently select education from their assigned TV without nursing assistance and their own leisure.

b. Core Requirements

1) HL7 Interface must be established to prove solution can communicate with VISTA CPRS and CERNER health records.

2) Memorandum of Understanding (MOU) ISA must be established to prove services can achieve interconnection.

3. Standard Language:

HOURS OF OPERATION:

7:00 am to 4:00 pm, Monday through Friday.

PLACE OF PERFORMANCE:

VA Loma Linda

11201 Benton St.

Loma Linda, CA 92357

RECOGNIZED HOLIDAYS:

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Juneteenth Christmas Day

Independence Day

CONTRACTOR EMPLOYEES:

Contractor personnel shall present a neat appearance and be easily recognized as

Contractor employees. Example: wearing of distinctive clothing such as uniform, badges, patches, etc.

TRAVEL:

Contractor is responsible for any travel expenses related to service tasks associated with deliverables.

SMOKING AND VAPING POLICIES:

Smoking and vaping are prohibited on Government property.

SAFETY AND PPE EQUIPMENT:

Contractor shall provide protective gear for all employees working on VA property.

PARKING

It is the responsibility of Contractor personnel to park only in designated parking areas.

Parking information is available from the VA Security Service. The VA shall not invalidate or make reimbursement for parking violations of the Contractor's personnel under any circumstances.