36C26220Q0119-010.pdf

Statement of Work

1. Contract Title.

Service agreement for the pre-existing Dynex DSX ELISA processing system

2. Background.

The purpose of this request is to establish an annual service agreement to provide support for the Dynex DSX ELISA processing system in use at VA San Diego Healthcare System, VA Phoenix Healthcare System, the Greater Los Angeles Healthcare System’s main laboratory. The equipment is used daily to support testing of patient specimens.

The equipment must remain in good working condition as the hospital is dependent on patient results within a limited agreed upon time. The laboratory has only a single instrument for the testing; there is no back up equipment which puts an even greater need for the service agreement.

3. Scope.

Purchase is requested to ensure continued service maintenance of existing equipment necessary to ensure continued patient testing and peak performance by preventing any unnecessary downtime of equipment due to faulty maintenance. This purchase is also necessary to avoid useless spending of government funds by reducing the chances of expensive service calls.

Must be brand name or equal to:

"SILVER" Service Agreement Level 2 – DSX ELISA processing system Base year plus 4 optional years.

Annual Service Agreement must provide the following:

• Online/telephone technical support, 8:00am – 4:30pm Pacific Standard Time - Including weekends and holidays for emergency calls.

• Service Engineer on site within 24 hours after best efforts are made to diagnose the issues and determine the needed repair and parts.

• Service agreement price must include:

o Scheduled Preventative Maintenance. All travel, labor, and materials expenses included.

o All Dynex certified spare parts needed and used in repairing the instrument.

o All travel and labor expenses for on-site service.

4. Specific Tasks.

As described on attached sheet instrument service for DSX ELISA processing system request encompasses the following; field service and technical support offering. Rev F No. BRO665-001 “Silver” Annual Service Agreement Level 2 for the DSX ELISA processing system.

4.1 Task 1 - Enterprise Management Controls.

4.1.1 Subtask 1 - Integration Management Control Planning. Provide the technical and functional activities at the required level for integration of all tasks specified within this SOW. Include productivity and management methods such as quality assurance, progress/status reporting and program reviews. Provide the centralized administrative, clerical, documentation and related functions.

4.1.2 Subtask 2 - Contract Management. Prepare a Contract Management Plan describing the technical approach, organizational resources and management controls to be employed to meet the cost, performance and schedule requirements throughout Contract execution. Provide a monthly status report monitoring the quality assurance, progress/status reporting and program review applied to this contract.

Deliverables: Contract Management Plan

Monthly Status Report

Deliverables: N/A

5. Performance Monitoring

• Service calls on time.

• Provide adequate, knowledgeable, and friendly support.

• Number of days the instrument is not run due to waiting for service.

• Addresses any concerns about quality of service.

6. Security Requirements Not applicable. This request is for a Service Maintenance Agreement on an instrument, DSX ELISA processing system that is already in use within the laboratory. Instruments:

VA San Diego Healthcare System, VA Phoenix Healthcare System, and the Greater Los Angeles Healthcare System

7. Government-Furnished Equipment (GFE)/Government-Furnished Information

(GFI).

N/A

8. Other Pertinent Information or Special Considerations.

Requires a service agreement authorized by the manufacture of the equipment, Dynex.

No substitutes will serve our needs for maintenance due to the pre-existing Dynex equipment, the DSX ELISA processing system located at the VA San Diego Healthcare System, VA Phoenix Healthcare System, the Greater Los Angeles Healthcare System.

a. Identification of Possible Follow-on Work. N/A

b. Identification of Potential Conflicts of Interest (COI). None known

c. Identification of Non-Disclosure Requirements. NA

d. Packaging, Packing and Shipping Instructions. N/A

e. Inspection and Acceptance Criteria. N/A

9. Risk Control N/A

10. Place of Performance.

VA San Diego Healthcare System 3350 La Jolla Village Drive San Diego, CA 92161

VA Greater Los Angeles Healthcare System 11301 Wilshire Blvd.

Los Angeles, CA 90073

VA Phoenix Healthcare System 650 E Indian School Road Phoenix, AZ 85012

*Other facilities under VISN 22 can be added through a modification and must include pricing. Separate funded delivery orders shall be placed against the BPA.

11. Period of Performance.

Base year plus 4 optional years

12. Delivery Schedule. NA