36C26219R0001-001.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. DUNS: DUNS+4:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 91

36C26219R0001 11-1-2018

Danielle Carroll 562-766-2240 11-20-2018

3PM PST

00262 Department of Veterans Affairs Network Contracting Office 22 4811 Airport Plaza Drive Suite 600 Long Beach CA 90815

485310

$15 Million

X

N/A

X

00262

Department of Veterans Affairs Network Contracting Office 22 4811 Airport Plaza Drive Suite 600 Long Beach CA 90815

Department of Veterans Affairs Financial Services Center P.O. Box 149971

Austin TX 78714-9971

See CONTINUATION Page

Taxi Services for VA Long Beach Healthcare System (VALBHS) and VA San Diego Healthcare System (VASDHS)

See enclosed schedule of services and price

See CONTINUATION Page

X X x X 1

Sandra Fusco

36C26219R0001

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 SCHEDULE OF SERVICES AND PRICE

B.2.1 – VA Long Beach Health Care System B.2.2 – VA San Diego Care System

B.3 PERFORMANCE WORK STATEMENT

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS (JAN

2017)

C.2 52.203-16 PREVENTING PERSONAL CONFLICTS OF INTEREST (DEC 2011)

C.3 52.203-17 CONTRACTOR EMPLOYEE WHISTLEBLOWER RIGHTS AND

REQUIREMENT TO INFORM EMPLOYEES OF WHISTLEBLOWER RIGHTS (APR 2014)

C.4 52.204-18 COMMERCIAL AND GOVERNMENT ENTITY CODE MAINTENANCE

(JUL 2016)

C.5 52.216-18 ORDERING (OCT 1995)

C.6 52.216-19 ORDER LIMITATIONS (OCT 1995)

C.7 52.216-22 INDEFINITE QUANTITY (OCT 1995)

C.8 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.9 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

C.10 52.224-2 PRIVACY ACT (APR 1984)

C.11 52.224-1 PRIVACY ACT NOTIFICATION (APR 1984)

C.12 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.13 SUPPLEMENTAL INSURANCE REQUIREMENTS

C.14 VAAR 852.203-70 COMMERCIAL ADVERTISING (MAY 2018)

C.15 VAAR 852.237-70 CONTRACTOR RESPONSIBILITIES (APR 1984)

C.16 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL ITEMS (JAN 2018)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

D.1 WAGE DETERMINATION – STATE OF CALIFORNIA, COUNTY OF LOS ANGLES . 42

D.2 WAGE DETERMINATION – STATE OF CALIFORNIA, COUNTY OF SAN DIEGO

D.3 PRICE WORKSHEET

SECTION E - SOLICITATION PROVISIONS

E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL ITEMS (JAN 2017)

E.2 ADDENDUM TO FAR 52.212-1 INSTRUCTIONS TO OFFERORS — COMMERCIAL

ITEMS

E.3 52.212-2 EVALUATION—COMMERCIAL ITEMS (OCT 2014)

E.4 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—COMMERCIAL

ITEMS (NOV 2017)

E.5 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

E.6 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (JUL 2013)

E.7 52.216-1 TYPE OF CONTRACT (APR 1984)

E.8 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.9 VAAR 852.233-70 PROTEST CONTENT/ALTERNATIVE DISPUTE RESOLUTION

(JAN 2008)

E.10 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (JAN 1998)

E.11 VAAR 852.273-74 AWARD WITHOUT EXCHANGES (JAN 2003)

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Department of Veterans Affairs, Network Contracting Office -22 Danielle Carroll, Contract Specialist 4811 Airport Plaza Drive Suite 600, Long Beach, CA 90815 Telephone number: 562-766-2240 Email: Danielle.carroll4@va.gov

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-34, Payment by Electronic Funds Transfer— System for Award Management, [] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Monthly

4. GOVERNMENT INVOICE ADDRESS: Please contact Tungsten at the phone number or email address listed below to begin submitting your electronic invoices to the VA Financial Services Center for payment processing. If you have any questions about the e-invoicing program or Tungsten, please contact the FSC at the phone number or email address listed below:

Tungsten e-Invoice Setup Information: 1-877-489-6135

Tungsten e-Invoice email: VA.Registration@Tungsten-Network.com

FSC e-Invoice Contact Information: 1-877-353-9791

FSC e-Invoice email: vafsccshd@va.gov

AMENDMENT NO DATE

B.2 SCHEDULE OF SERVICES AND PRICE

This is an indefinite delivery, indefinite quantity, (IDIQ) fixed-price contract. Prices in this schedule represent an all-inclusive rate including labor, incidental costs, overhead, and insurance premium payments for applicable insurance coverage. Costs not incorporated into the contractor’s price will not be reimbursed by the Government.

The guaranteed minimum amount for this contract is $500.00. The maximum aggregate value of the order that can be placed under this contract is $5,000,000.00. The Government does not guarantee that it will place any orders under this contract in excess of the guaranteed minimum amount.

The previous option year pricing will apply to any extension pursuant to FAR 52.217-8

B.2.1 – VA Long Beach Health Care System

BASE YEAR: December 3rd, 2018 – December 2nd, 2019

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES

UNIT UNIT PRICE

0001AA

WITHIN A 20 MILE RADIUS

FROM DESIGNATED PICK-UP

POINT TO DROP OFF

LOCATION

Trip

0002AA

CHARGE PER MILE BEYOND

20 MILES

Miles

0003AA

BILLABLE INCOMPLETE

PICKUPS

Trips

0004AA

BILLABLE WAIT TIMES (first 15 minutes at no charge to the government One (1) increment of 15 minutes only)

15 mins

OPTION YEAR 1: December 3rd, 2019 – December 2nd, 2020

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES

UNIT UNIT PRICE

1001AA

WITHIN A 20 MILE RADIUS

FROM DESIGNATED PICK-UP

POINT TO DROP OFF

LOCATION

Trip

1002AA

CHARGE PER MILE BEYOND

20 MILES

Miles

1003AA

BILLABLE INCOMPLETE

PICKUPS

Trips

1004AA

BILLABLE WAIT TIMES (first 15 minutes at no charge to the government One (1) increment of 15 minutes only)

OPTION YEAR 2: December 3rd, 2020 – December 2nd, 2021

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES

UNIT UNIT PRICE

2001AA

WITHIN A 20 MILE RADIUS

FROM DESIGNATED PICK-UP

POINT TO DROP OFF

LOCATION

Trip

2002AA

CHARGE PER MILE BEYOND

20 MILES

Miles

2003AA

BILLABLE INCOMPLETE

PICKUPS

Trips

2004AA

BILLABLE WAIT TIMES (first 15 minutes at no charge to the government One (1) increment of 15 minutes only)

OPTION YEAR 3: December 3rd, 2021 – December 2nd, 2022

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES

UNIT UNIT PRICE

3001AA

WITHIN A 20 MILE RADIUS

FROM DESIGNATED PICK-UP

POINT TO DROP OFF

LOCATION

Trip

3002AA

CHARGE PER MILE BEYOND

20 MILES

Miles

3003AA

BILLABLE INCOMPLETE

PICKUPS

Trips

3004AA

BILLABLE WAIT TIMES (first 15 minutes at no charge to the government One (1) increment of 15 minutes only)

OPTION YEAR 4: December 3rd, 2022 – December 2nd, 2023

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES

UNIT UNIT PRICE

4001AA

WITHIN A 20 MILE RADIUS

FROM DESIGNATED PICK-UP

POINT TO DROP OFF

LOCATION

Trip

4002AA

CHARGE PER MILE BEYOND

20 MILES

Miles

4003AA

BILLABLE INCOMPLETE

PICKUPS

Trips

4004AA

BILLABLE WAIT TIMES (first 15 minutes at no charge to the government One (1) increment of 15 minutes only)

15 mins

B.2.2 – VA San Diego Care System

BASE YEAR: December 3rd, 2018 – December 2nd, 2019

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES

UNIT UNIT PRICE

0001AB

WITHIN A 20 MILE RADIUS

FROM DESIGNATED PICK-UP

POINT TO DROP OFF

LOCATION

Trip

0002AB

CHARGE PER MILE BEYOND

20 MILES

Miles

0003AB

BILLABLE INCOMPLETE

PICKUPS

Trips

0004AB

BILLABLE WAIT TIMES (first 15 minutes at no charge to the government One (1) increment of 15 minutes only)

OPTION YEAR 1: December 3rd, 2019 – December 2nd, 2020

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES

UNIT UNIT PRICE

1001AB

WITHIN A 20 MILE RADIUS

FROM DESIGNATED PICK-UP

POINT TO DROP OFF

LOCATION

Trip

1002AB

CHARGE PER MILE BEYOND

20 MILES

Miles

1003AB

BILLABLE INCOMPLETE

PICKUPS

Trips

1004AB

BILLABLE WAIT TIMES (first 15 minutes at no charge to the government One (1) increment of 15 minutes only)

OPTION YEAR 2: December 3rd, 2020 – December 2nd, 2021

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES

UNIT UNIT PRICE

2001AB

WITHIN A 20 MILE RADIUS

FROM DESIGNATED PICK-UP

POINT TO DROP OFF

LOCATION

Trip

2002AB

CHARGE PER MILE BEYOND

20 MILES

Miles

2003AB

BILLABLE INCOMPLETE

PICKUPS

Trips

2004AB

BILLABLE WAIT TIMES (first 15 minutes at no charge to the government One (1) increment of 15 minutes only)

OPTION YEAR 3: December 3rd, 2021 – December 2nd, 2022

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES

UNIT UNIT PRICE

3001AB WITHIN A 20 MILE RADIUS

FROM DESIGNATED PICK-UP

Trip __________________

POINT TO DROP OFF

LOCATION

3002AB

CHARGE PER MILE BEYOND

20 MILES

Miles

3003AB

BILLABLE INCOMPLETE

PICKUPS

Trips

3004AB

BILLABLE WAIT TIMES (first 15 minutes at no charge to the government One (1) increment of 15 minutes only)

OPTION YEAR 4: December 3rd, 2022 – December 2nd, 2023

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES

UNIT UNIT PRICE

4001AB

WITHIN A 20 MILE RADIUS

FROM DESIGNATED PICK-UP

POINT TO DROP OFF

LOCATION

Trip

4002AB

CHARGE PER MILE BEYOND

20 MILES

Miles

4003AB

BILLABLE INCOMPLETE

PICKUPS

Trips

4004AB

BILLABLE WAIT TIMES (first 15 minutes at no charge to the government One (1) increment of 15 minutes only)

B.3 PERFORMANCE WORK STATEMENT

1. GENERAL PROCEDURE

1.1. The Contractor shall provide Taxi Services to Veteran patients for the Veterans Administration Long Beach Healthcare System (VALBHS) and Veterans Administration San Diego Healthcare System (VASDHS), twenty-four (24) hours a day, seven (7) days a week including holidays as requested by the Government. All services shall be provided in accordance with the terms, conditions and requirements as specified herein.

1.2. The Contractor shall have a 24-hour dispatch center(s), so that the Healthcare System (HS) are able to request services. This includes an office where employees manage vehicles and dispatch/send them where they are needed.

1.3. Services shall routinely be provided to Veterans residing in the Long Beach, Los Angeles, San Diego, and Ventura counties. Transportation services shall also be required less frequently in other counties within Southern California. The Contractors shall have the capability to acquire required licenses and/or permits to perform the required services in each of these counties.

1.4. All services shall be performed from the designated pick-up point to the drop-off location which may include the main Long Beach and San Diego VAMC Medical Centers, another VA Medical Center, Community Based Out-Patient Clinic or other designated locations (i.e. nursing homes, airport, other medical facilities, etc.) including delivery to specific rooms within a building if so specified.

2. PARTICIPATING COMMUNITY BASED OUTPATIENT CLINICS (CBOCs):

2.1. The following are the addresses of the participating clinics where patient transport services shall be needed in addition to the listed Veteran Affairs Medical Centers (VAMC):

2.1.1. Veterans Administration of Long Beach Healthcare System (VALBHS):

2.1.1.1.

VA Anaheim Clinic 2569 W. Woodland Drive, Anaheim, CA 92801

Laguna Hills VA Medical Clinic 25292 McIntyre Street, Laguna Hills CA 92653

VA Santa Ana Clinic 1506 Brookhollow Dr.

Santa Ana, CA 92705

VA Villages at Cabrillo Clinic 2001 River Avenue, Building 28 Long Beach, CA 90806

VA Whittier/Santa Fe Springs Clinic 10210 Orr and Day Road Santa Fe Springs, CA 90670

Anaheim Vet Center 859 South Harbor Blvd Anaheim, CA 92805

North Orange County Vet Center 12453 Lewis St. Suite 101 Garden Grove, CA 92840

Pools of Hope 6801 Long Beach Blvd Long Beach CA 90805

2.1.2. Veterans Administration of San Diego Healthcare System (VASDHS)

2.1.2.1.

VA Clinic – Mission Valley 8810 Rio San Diego Drive San Diego, CA’

VA Clinic – Oceanside 1300 Rancho Del Oro Road Oceanside, CA

VA Clinic – Sorrento Valley 10455 Sorrento Valley Road San Diego, CA

VA Clinic – Escondido 815 East Pennsylvania Avenue Escondido, CA

VA Clinic – Chula Vista 865 Third Avenue Chula Vista, CA

VA Clinic – El Centro 1600 South Imperial Drive El Centro, CA

3. VEHICLES

3.1. Contractor shall provide vehicles, equipment, and supplies of the quality, model and condition which ensures each patient high quality transportation service. Each vehicle shall be in excellent mechanical condition. The interior and exterior of each vehicle must be well maintained and present a respectable appearance. Each vehicle shall be of a model and make to ensure safe and comfortable transportation for the patient and must be inspected and maintained daily to assure mechanical fitness for public safety. Each vehicle shall be equipped with such safety items as required by Federal, State and local authorities in the area in which they are operated and any other items required by the aforementioned authorities in the future. In addition, the vehicles must have as a minimum:

3.1.1. Heater and air conditioning in good operating condition capable of maintaining a comfortable temperature throughout the vehicle interior

3.1.2. First aid kit and supplies

3.1.3. Fire Extinguisher

3.1.4. Appropriate road emergency warning and equipment

3.1.5. Two communication devices

3.1.6. Written emergency procedures that are immediately accessible, concise and comprehensible to the person operating the vehicle

3.2. All transportation vehicles and/or services shall be provided in accordance with Federal, State and local laws.

4. DRIVER QUALIFICATIONS: The Contractor’s Taxi car drivers shall be fully trained and licensed in the State of California. Drivers shall treat all Veteran patients with courtesy and respect at all times. Verbal and/or physical abuse of VA patients shall not be tolerated and shall be immediately reported to the COR or VAMC Beneficiary Travel section.

5. TAXI TRIPS

5.1. The contractor shall provide 24-hour taxi services as requested by the VAMC Beneficiary Travel section. Trip requests will be communicated to the company dispatcher or designee by the VAMC Beneficiary Travel Section for each individual transport. Transport vouchers will be provided to the Veteran with one copy retained by the VA Medical Center. Drivers will complete each voucher at the end of the transport with the appropriate mileage annotated and the total expense. A computer-generated receipt will be attached to each voucher slip (if applicable). All transport requests will originate from the VAMC Beneficiary Travel section. A delegation of authority memorandum will be maintained on hand at the contractor dispatch office with a list of VA employees authorized to request transports.

5.2. For scheduled transports, the VAMC Beneficiary Travel Section will provide a transport list to the contractor within 24 hours of the requested transport date. The transport list will contain the Veteran’s name, pick-up request time, pick-up location, and destination. The contractor will be provided return trip information from the VAMC Beneficiary Travel Section.

5.3. Gratuities will not be authorized at government expense.

5.4. The timeline of 45 minutes from request to taxi cab arrival will be required 98% of the time.

5.5. The contractor shall be responsible for compiling all completed voucher slips and preparing an invoice at the end of each month to be submitted through the appropriate VA billing channels for review, approval and payment to the vendor. Upon request, a copy of an individual voucher will be presented to the VAMC Beneficiary Travel Section within 24 hours.

5.6. Transports may include one passenger with the Veteran who is a caretaker, spouse, or family member traveling with the authorized Veteran. No additional rider fee will be charged to the Government for one additional passenger.

5.7. Transports for two authorized Veterans to the same destination will be accepted at the appropriate rate as stipulated by fair practice laws. The contractor will charge the additional rider fee as appropriate for the transport (if applicable).

5.8. Trips originating from VA Medical Center:

5.8.1. The VAMC Beneficiary Travel Section will fill out a transport voucher listing the originating location (start point) and the address of the destination (end-point). Each voucher will include the Veteran’s last name, first name, date of transport, and time the trip began. The VAMC Beneficiary Travel Section will contact the contractor to arrange the transportation. The voucher will be presented to the Veteran with one copy retained by the

VA.

5.8.2. Upon arrival at the destination, the driver will complete each voucher noting the mileage and total cost. Gratuities are not authorized at government expense.

5.8.3. The driver will provide the completed voucher to his/her company’s dispatch/billing office.

5.8.4. No other stops are authorized for this transport.

5.8.5. Point of destination is not authorized to be altered or changed by the Veteran.

5.9. Trips originating from locations other than the VA Medical Center (to include CBOC locations and Veterans’ home of record):

5.9.1. The VAMC Beneficiary Travel Section will contact the contractor to request transportation.

5.9.2. The VAMC Beneficiary Travel Section will provide the name, pick-up time, pick-up location, and destination for each transported Veteran

5.9.3. The driver will complete a handwritten voucher noting the date, Veteran’s name, pick-up location, destination, mileage, and total cost. Gratuities will not be authorized at government expense.

5.9.4. No other stops are authorized for this transport.

5.9.5. Point of destination is not authorized to be altered or changed by the Veteran.

6. FAILURE TO PROVIDE SERVICES: The Contractor shall have adequate equipment and personnel to perform the estimated volumes as indicated in the Price Worksheet. In the event the Contractor is unable or fails to perform any required patient transport, the Government reserves the right to obtain services from another source and charge the Contractor with any excess cost. The VA shall be the sole judge in determining when to order service from another source when the Contractor fails to perform.

7. WORK HOURS: Services shall be fully available 24 hours per day, seven days per week, 365 days per year including all holidays. The contractor will be prepared for the highest volume of transports to occur between the hours of 8:00a.m. and 5:00p.m., Monday – Friday.

8. RATES

8.1. Payment for mileage traveled will be limited to one-way transports, from the point of origin to the destination. The contractor shall charge per the rates in the schedule listed in section B.2. Trip rates are not negotiable. Tips/gratuity are not authorized at government expense. Gratuity provided will be at the choice of the transported Veteran. No suggestion or request will be made by the VA or the contractor at any time for the passenger to provide a gratuity. The contractor shall submit an invoice each month in arrears reflecting all authorized transports via the number of vouchers completed equaling the number of one-way trips provided.

8.1.1. The contractor shall be paid for the full length of the trip, defined as the distance and time from when the passenger is picked up to when he/she is dropped off at the destination.

8.1.2. The contractor will not be paid for any miles traveled after the passenger has been dropped off.

8.1.3. The driver will only start the meter once the Veteran has entered the cab and the cab has begun moving.

8.1.4. The contractor will not be paid for any trips not documented on a completed and signed voucher.

9. MILEAGE DETERMINATION

Trip mileage under the contract shall be determined by using Bing Maps. Disputes concerning mileage discrepancies between the VA Healthcare System and the contractor shall be resolved by the VA Contracting Office who will render their decision in writing, subject to the provisions of the dispute clause of the contract.

10. ORDERS

10.1. Telephone requests for contractor services will be placed with the contractor’s dispatch office only by authorized employees of the VAMC Beneficiary Travel Section. Authorized employees will be defined in the signed delegation of authority memorandum presented to the contractor to be maintained on file or posted in the dispatcher office for reference. The contractor must be available to provide services 24 hours per day, 7 days per week, 365 days per year including all holidays. Answering/voicemail services are prohibited for transport request services. The request for service will specify the pick-up location, destination address, time needed, and the passenger’s name and phone number.

10.2. Electronic requests for contractor services are authorized if a monitored email address and POC are available within the stipulations of the contract. A reply email of verification is required within 30 minutes of each electronic request for transport for immediate services or scheduled services.

10.3. The contractor will provide transportation using a safe and suitable vehicle designated for taxi services within all guidelines of the federal, state, and local laws. The driver shall report to the VA Travel office or, if after hours the AOD to receive a signed voucher authorizing the ride to be performed.

10.4. Passengers will not be left unattended at any time.

10.5. The driver will assist passengers with their luggage when needed including folding wheelchairs and walkers.

10.6. If the contractor fails to arrive within 45 minutes from the time service is ordered, the VA reserves the right to obtain services from any other taxi vendor and charge the contractor any excess costs that may result.

11. VA WAITING TIME: Patients shall not be picked-up prior to two hours of their scheduled medical appointments unless it was arranged and coordinated upon services being ordered by VAMC. All transport services shall be scheduled to prevent patients from having to wait longer than forty-five

(45) minutes for pick- up. In the event a patient is to be delayed for an appointment due to circumstances beyond the control of the Contractor, the dispatch center must be notified immediately by the designated driver that a delay is anticipated in order to report the delay of the patient beneficiary to the appropriate VA personnel.

12. CONTRACTOR WAITING TIME: For time lost in waiting for a patient at either the pick-up or drop-off location due to causes beyond the Contractor’s control, the Contractor shall be reimbursed at the rate quoted in the schedule in 15 minute or one-quarter hour increments after the first 15 minutes from the time they report and get authorization to wait from the VA Beneficiary Travel section or Administrative Officer of the Day (AOD). The first 15 minutes shall NOT be charged to the Government. The Contractor shall call VA Beneficiary Travel or the Administrative Officer of the Day after hours for authorization to wait for a patient beyond the 15-minute threshold.

13. INCOMPLETE PICK UP: In the event a scheduled patient refuses the pick-up by the Contractor, Contractor may charge a “trip charge” as indicated on the Schedule of Services and Price. This charge shall be for one-way trip charge only either as an incomplete pick-up or incomplete pick-up plus mileage if the trip is beyond a 20-mile radius from the pick-up point to drop-off location. Patients that cancel trips at the door may be billed as incomplete pick-up only if the VAMC Beneficiary Travel is notified immediately that the patient cancelled or refused to be transported. In the same manner, the amount charged in the Schedule of Services and price shall be used to charge the contractor for failure to pick-up a beneficiary timely for his/her appointment when the appointment must be rescheduled.

14. ROAD EMERGENCIES AND ACCIDENTS: In the event of a medical emergency or an accident involving the Contractor's vehicle, equipment and/or personnel with a Veteran patient on board, the Contractor’s driver shall either call 911 from the scene of the accident or go to the nearest emergency room and immediately report the incident to the COR. If a VA Medical Center is the closest

Emergency Room, the driver will use the VA. Under no circumstances will 911 or the closest emergency room be bypassed in favor of using the VA. The priority must be the quick provision of medical care for any persons involved. If, for any reason, any occupant of the contractor’s vehicle refuses medical assistance through 911 or refuses transport to the closest hospital or to the VA medical center the driver shall immediately notify his supervisor who shall contact the VAMC Beneficiary Travel section of such refusal. An incident report detailing the date, time, Veteran patient name, and contact driver involved and a complete description of the incident shall be turned into the COR no later than one (1) business day within incident.

15. INSPECTION AND MAINTENANCE: The Government reserves the right to thoroughly inspect and investigate Contractor’s establishment, facilities, and equipment. The Government reserves the right to inspect and approve vehicles and personnel before being placed in service under this contract.

Complete maintenance records shall be maintained by the Contractor and available to the Government during contract performance and as long after as required by law.

16. CHANGES TO CONTRACT: Only those services specified herein are authorized. Changes to the contract are not authorized and reimbursement shall not be made for any work or services performed outside the scope of this contract, unless prior authorization is obtained in writing from the Contracting Officer.

17. COMPLAINTS: The Contractor shall respond to complaints from Veterans served by this contract, or the VAMC Beneficiary Travel Office, within 7 working days. The Contractor shall maintain a written record of all complaints, both written and oral, showing the identity of the individual, the nature of the complaint, and the Contractor's response. The Contractor shall permit the Government to inspect such records upon reasonable notice.

18. QUALITY ASSURANCE: The Contractor shall comply with all applicable regulations and guidelines of the Joint Commission (JC), Occupational Safety and Health Administration (OSHA), Department of Transportation, California Public Utility Commission and/or any other pertinent federal, state, and local policies relating to the herein mentioned work or transportation services. All tasks accomplished by the Contractor personnel shall be performed to preclude damage or defacement to patient or Government-owned property, equipment and facilities. The Contractor shall report any damage caused by the Contractor personnel to the COR. The Contractor shall replace items or repair property, equipment or facilities to previous condition, if the Contractor is determined to be at fault for the damage.

19. MONITORING PROCEDURES: The Contracting Officer Representative (COR) shall be responsible for monitoring the Contractor's performance. Performance deficiencies or poor performance identified during the term of the contract shall be reported to the Contractor. Upon notification of deficiencies or poor performance, the Contractor shall be given a reasonable time to take corrective action. If determined appropriate, the Contracting Officer, COR and/or other VA staff members shall meet with representatives of the Contractor to review performance and resolve issues.

20. DENIAL/TERMINATION OF SERVICES: The Contracting Officer is the final authority on validating complaints received from Veterans being serviced by this contract or the VAMC Beneficiary Travel Office. Contractor personnel are involved and named in a validated complaint, the Government reserves the right to refuse acceptance of the services of such personnel. Contractor shall remove from providing services under this contract and replace any personnel from whom the Government has decided to refuse to accept services. Such removal and replacement shall be at Contractor’s sole expense. Contractor is not relieved of any of its obligations under this contract as a result of the Government requesting that Contractor personnel be removed from performing service under the contract. The Contracting Officer shall be the final arbiter on questions of acceptability.

21. CONTRACTING OFFICER REPRESENTATIVE (COR): Delegation of Authority letter(s) shall be forwarded to the Contractor after contract award identifying the COR(s) and all representatives of VAMC authorized to order services and to accept or reject services from the Contractor. This designation shall be furnished in writing to the Contractor prior to commencement of the contract.

22. CONTRACTOR POINT OF CONTACT:

22.1. The Contractor shall designate one (1) employee as the Point of Contact (POC) responsible for administrative matters in the performance of services under this contract. The POC shall have authority to act for Contractor on all matters relating to the daily performance of this contract.

An alternate may be designated, but the Contractor shall notify the Contracting Officer and COR in writing those times when the alternate shall act as the POC.

27.2. The Contractor shall provide the name and telephone number of the person designated as Point of Contact and Alternate on the space below:

27.2.1. Point of Contact, Name:

27.2.2. Telephone Number:

27.2.3. Alternate Point of Contact, Name:

27.2.4. Telephone Number:

23. PERSONNEL POLICY: The Contractor has full responsibility for the protection of its personnel furnishing services under this contract, such as providing Workers' Compensation, professional liability insurance, health examination and social security payments. Payment for any leave, including sick leave or vacation time is considered the responsibility of the Contractor. The Contractor shall follow all existing local, state, federal employment laws and/or union regulations relevant to fringe benefits and premium pay for their employees.

24. FEDERAL HOLIDAYS: The following holidays are observed by the Federal Government; if a

Federal Holiday falls on a Saturday, the preceding Friday will be observed as the holiday, if a Federal Holiday falls on a Sunday the succeeding Monday will be observed as the holiday. In addition to those holidays listed below on occasion there may be other holidays declared by Executive Order:

New Year’s Day Martin Luther King’s Birthday Presidents Day

Memorial Day Independence Day Labor Day

Columbus Day Veterans Day Thanksgiving Day

Christmas Day

25. SERVICE CONTRACT ACT: The resulting contract shall be subject to the Service Contract Act of 1965 (as amended). See Section D for the current Wage Determination.

26. CONTRACTOR SUBMITTALS/INSURANCE REQUIREMENTS:

26.1. The Contractor shall comply with Federal and State Workers Compensation and liability insurance. Reference FAR clause 52.228-5-Insurance and Subpart 28.307-2-Liability.

26.2. The Contractor shall furnish to the Contracting Officer within fifteen (15) days of award an

Official Certification from the insurance company indicating that the coverage has been obtained and that it may not be changed or cancelled without guaranteed thirty (30) day notice to the Contracting Officer. New certifications shall be furnished at least thirty (30) days prior to the expiration date of the current insurance policy. The phrase “will endeavor” is not acceptable terms to the Government and such coverage carrying that phrase will be rejected and services may not be rendered until proper certificate is issued.

26.3. In accordance with "FAR 28.307-2(c) the Contractor shall maintain automobile liability insurance for bodily injury and property damage on all vehicles used in the performance of this contract.

Policies covering automobiles operated in the United States shall provide coverage of at least $200,000.00 per person and $500,000.00 per occurrence for bodily injury and $20,000 per occurrence for property damage.

27. HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT:

27.1. Contractor shall take reasonable measures to ensure patient privacy and confidentiality.

Contractor shall take all reasonable precautions to safeguard patient information from unauthorized access or modification, in both electronic and hard-copy formats. This includes not only electronic security measures such as "strong" user passwords on computer systems, but also physical barriers to prevent unauthorized use of computer work stations; that hard copy patient files are in secured lockable areas, that files are in lockable cabinets, that the cabinets can in fact be locked, i.e. keys are available and the locking mechanisms work properly. This precaution also includes the proper transfer of patient information via electronic means, such as faxing or system to system transmission.

27.2. Contractor shall insure that no patient information of any type shall be given to outside parties, agencies or organizations of any type without the expressed written consent of the patient and the

VAMC.

27.3. The Contractor understands that all parties are bound by the conditions of the "Health Insurance Portability and Accountability Act of 1996" which provides guidance on the protection of patient privacy and confidentiality.

28. BACKGROUND SCREENING:

28.1. In accordance with VHA Directive 0710 all Contractor personnel providing services under this contract shall be the subject to a background screening and shall receive favorable adjudication from the VA prior to contract performance. The level of screening for this contract is: Special Agency Check (SAC) only unless a National Agency Check is determined to be required by the VA ISO and/or Privacy Officer for contract personnel assigned to a low risk/non-sensitive position is expected to work more than 180 days. Any employee whose background investigation yields unfavorable results shall be removed immediately from performance under this contract. In the event the screening is not completed prior to contract performance; the Contractor shall be responsible for the actions of those individuals performing under the contract.

29. DRUG/ALCOHOL POLICY: Contractor shall ensure that all drivers and staff performing under this contract comply with the participating VAMC alcohol and drug free workplace policy. The Contractor shall conduct random alcohol and drug tests on all drivers. Random alcohol and drug tests shall be conducted at least once a year on each employee performing under the resulting contract.

Drivers shall also be subject to drug and alcohol testing when reasons exist to suspect the use of illegal drugs and/or alcohol while on duty that impaired judgment, performance, and operation of vehicles and the safety of Veteran patients. Upon request, the Contractor shall provide evidence or copy of the results of employee drug and alcohol testing.

30. SMOKING POLICY: Smoking is not permitted within or around the VA facility grounds, except in designated areas. At no time shall smoking be permitted within vehicles with or without patients on board.

31. BADGES: All Contractor personnel shall wear VA provided identification (I.D.) badges above the waist at all times while on the VA grounds. Contractor shall coordinate with COR in order to obtain the VA provided I.D. badges for all drivers. All VA provided I.D. badges shall be returned at the end of the contract or upon completion of service. Failure to wear ID badges may result in removal from Federal Property.

32. SOLICITATIONS: Solicitation by Contractor personnel of beneficiaries for any reason is

STRICTLY PROHIBITED.

33. INVOICE REQUIREMENTS:

33.1. Invoices from the Contractor to the VA for services rendered under the terms of the contract when reimbursed shall be considered paid in full. Neither the veteran, his/her insurer, nor any other third party shall be billed for services covered under this contract. Only those services covered shall be billed.

33.2. Invoices shall be submitted monthly in arrears within five working days past the last day of ending each billing period unless otherwise requested by VAMC. Invoices shall reference the appropriate contract and obligation number and shall have the following minimum information:

39.2.1. Patient's full name

39.2.2. Date of service

39.2.3. Address from first pick-up and final destination

39.2.4. Line item from Schedule of Service associated with each charge

39.2.5. Total mileage from first pick-up to final destination if miles are charged in addition ro base rate

39.2.6. Transportation cost

39.2.7. Authorizing VA official. Invoices not showing a VA authorized representative shall not be paid.

33.3. Incomplete and incorrect invoices shall be returned for correction.

34. PERFORMANCE STANDARDS

34.1. Contractor must meet required contract requirements.

34.2. Contractor performance will be monitored by the Contracting Officer Representative (COR)

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL

ITEMS (JAN 2017)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post acceptance rights (1) within a reasonable time after the defect was discovered or should have been discovered; and (2) before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at FAR 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the Contracting Officer of the cessation of such occurrence.

(g) Invoice. (1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include—

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer— System for Award Management, or 52.232-34, Payment by Electronic Funds Transfer—Other Than System for Award Management), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by EFT.

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR part 1315.

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark or copyright, arising out of the performance of this contract, provided the Contractor is reasonably notified of such claims and proceedings.

(i) Payment—(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt Payment Act (31 U.S.C. 3903) and prompt payment regulations at 5 CFR part 1315.

(3) Electronic Funds Transfer (EFT). If the Government makes payment by EFT, see 52.212-5(b) for the appropriate EFT clause.

(4) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date which appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

(5) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall—

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the—

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order number, if applicable;

(C) Affected line item or subline item, if applicable; and

(D) Contractor point of contact.

(ii) Provide a copy of the remittance and supporting documentation to the Contracting Officer.

(6) Interest. (i) All amounts that become payable by the Contractor to the Government under this contract shall bear simple interest from the date due until paid unless paid within 30 days of becoming due. The interest rate shall be the interest rate established by the Secretary of the Treasury as provided in 41 U.S.C.

7109, which is applicable to the period in which the amount becomes due, as provided in (i)(6)(v) of this clause, and then at the rate applicable for each six-month period as fixed by the Secretary until the amount is paid.

(ii) The Government may issue a demand for payment to the Contractor upon finding a debt is due under the contract.

(iii) Final decisions. The Contracting Officer will issue a final decision as required by 33.211 if—

(A) The Contracting Officer and the Contractor are unable to reach agreement on the existence or amount of a debt within 30 days;

(B) The Contractor fails to liquidate a debt previously demanded by the Contracting Officer within the timeline specified in the demand for payment unless the amounts were not repaid because the Contractor has requested an installment payment agreement; or

(C) The Contractor requests a deferment of collection on a debt previously demanded by the Contracting Officer (see 32.607-2).

(iv) If a demand for payment was previously issued for the debt, the demand for payment included in the final decision shall identify the same due date as the original demand for payment.

(v) Amounts shall be due at the earliest of the following dates:

(A) The date fixed under this contract.

(B) The date of the first written demand for payment, including any demand for payment resulting from a default termination.

(vi) The interest charge shall be computed for the actual number of calendar days involved beginning on the due date and ending on—

(A) The date on which the designated office receives payment from the Contractor;

(B) The date of issuance of a Government check to the Contractor from which an amount otherwise payable has been withheld as a credit against the contract debt; or

(C) The date on which an amount withheld and applied to the contract debt would otherwise have become payable to the Contractor.

(vii) The interest charge made under this clause may be reduced under the procedures prescribed in 32.608-2 of the Federal Acquisition Regulation in effect on the date of this contract.

(j) Risk of loss. Unless the contract specifically provides otherwise, risk of loss or damage to the supplies provided under this contract shall remain with the Contractor until, and shall pass to the Government upon:

(1) Delivery of the supplies to a carrier, if transportation is f.o.b. origin; or

(2) Delivery of the supplies to the Government at the destination specified in the contract, if transportation is f.o.b. destination.

(k) Taxes. The contract price includes all applicable Federal, State, and local taxes and duties.

(l) Termination for the Government's convenience. The Government reserves the right to terminate this contract, or any part hereof, for its sole convenience. In the event of such termination, the Contractor shall immediately stop all work hereunder and shall immediately cause any and all of its suppliers and subcontractors to cease work. Subject to the terms of this contract, the Contractor shall be paid a percentage of the contract price reflecting the percentage of the work performed prior to the notice of termination, plus reasonable charges the Contractor can demonstrate to the satisfaction of the Government using its standard record keeping system, have resulted from the termination. The Contractor shall not be required to comply with the cost accounting standards or contract cost principles for this purpose. This paragraph does not give the Government any right to audit the Contractor's records. The Contractor shall not be paid for any work performed or costs incurred which reasonably could have been avoided.

(m) Termination for cause. The Government may terminate this contract, or any part hereof, for cause in the event of any default by the Contractor, or if the Contractor fails to comply with any contract terms and conditions, or fails to provide the Government, upon request, with adequate assurances of future performance.