36C26218R0237-002.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. DUNS: DUNS+4:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 41

36C26218R0237 01-24-2018

LEE TANNER (562) 766-2206 02-08-2018

10:00AM PDT

36C262

Department of Veterans Affairs

Network Contracting Office 22

4811 Airport Plaza Drive

Suite 600

Long Beach CA 90815

XX 100

XX

812930

$38.5 Million

N/A

Department of Veterans Affairs

VA San Diego Healthcare System

3350 La Jolla Village Drive

San Diego, CA 92161

36C262

Department of Veterans Affairs

Network Contracting Office 22

4811 Airport Plaza Drive

Suite 600

Long Beach CA 90815

Contractor shall bill in arrears to:

Tungsten Network http://www.tungsten-network.com/us/

See CONTINUATION Page

VALET PARKING SERVICES FOR VA SAN DIEGO HEALTHCARE SYSTEM

AND MISSION VALLEY OUTPATIENT CLINIC

Set aside for Service Disabled Veteran Owned Small Business

This is a request for proposal (RFP). All proposals shall be submitted no later than 02/08/2018, 10:00AM PDT

Offers shall be submitted (PDF files only) via email to

Contract Specialist, Lee Tanner at lee.tanner@va.gov

Submit pricing on B.2 Schedule of Services and Price.

Site Visit on 01/30/2018 see E.1.1

Periods of performance:

Base Year : February 26, 2018 to February 27, 2019

Option Year 1: February 26, 2019 to February 27, 2020

Option Year 2: February 26, 2020 to February 27, 2021

Option Year 3: February 26, 2021 to February 27, 2022

Option Year 4: February 26, 2022 to February 27, 2023

See CONTINUATION Page

XX XX

XX 1

SANDRA FUSCO

CONTRACTING OFFICER

36C26218R0237

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

SECTION A - CONTINUATION OF SF 1449 BLOCKS

CONTRACT ADMINISTRATION DATA

SECTION B – STATEMENT OF WORK

B.1.1 DEFINITIONS

B.1.2 GENERAL SCOPE

B.1.3 CONTRACTOR REQUIREMENTS

B.1.4 PARTICIPATING FACILITIES

B.1.5 SPECIFIC REQUIREMENTS

B.1.5.1 GENERAL VALET PROCEDURES

B.1.5.2 ELECTRIC VEHICLE REQUIREMENT

B.1.5.3 FRONT-DOOR CART SHUTTLE SERVICE PROCEDURES

B.1.5.4 PARKING AREA REQUIREMENTS

B.1.5.5 SIGNAGE PROCEDURE

B.1.5.6 SERVICE HOURS

B.1.5.7 AFTER HOURS PROCEDURES

B.1.5.8 SPECIAL EVENTS PROCEDURES

B.1.5.9 REPORTING PROCEDURES

B.1.5.10 PROTOCOL FOR INCIDENTS

B.1.5.11 CLAIMS, COMPLAINTS AND DISRUPTIVE BEHAVIOR

B.1.5.12 INVOICING

B.1.5.13 VEHICULAR AND GENERAL PUBLIC LIABILITY

B.1.5.14 QUALIFICATIONS

B.1.5.16 TRAINING

B.1.5.17 CONTRACTOR PERSONNEL SECURITY REQUIREMENTS AND

BACKGROUND SCREENING

B.1.5.18 ON-SITE MANAGEMENT

B.1.5.19 UNIFORM

B.1.5.20 PARKING POLICY

B.1.5.21 BADGES

B.1.5.22 CONTRACTING OFFICER REPRESENTATIVE (COR)

B.1.5.23 IDENTIFICATION OF CONTRACTOR EMPLOYEES

B.1.5.24 STANDARDS OF CONDUCT

B.1.5.23 PHYSICAL SECURITY

B.1.5.24 ADMINISTRATION FUNCTIONS AND ATTENDANCE AT MEETINGS

B.1.5.25 HEALTH INSURANCE PROTABILITY AND ACCOUNTABILITY ACT

B.1.5.23 INSURANCE LIABILITY

B.2 SCHEDULE OF SERVICES AND PRICE

B.3 SPECIAL CONTRACT REQUIREMENTS

SECTION C - CONTRACT CLAUSES

C.1 ADDENDUM TO FAR 52.212-4 CONTRACT TERMS AND CONDITIONS –

COMMERCIAL ITEMS

C.1.1 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.1.2 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000) .. 25

C.1.3 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.1.4 VAAR 852.203-70 COMMERCIAL ADVERTISING (JAN 2008)

C.1.5 VAAR 852.219-10 VA NOTICE OF TOTAL SERVICE-DISABLED VETERAN-

OWNED SMALL BUSINESS (DEC 2009)

C.1.6 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV

2012)

C.1.7 VAAR 852.237-70 CONTRACTOR RESPONSIBILITIES (APR 1984)

C.2 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL ITEMS (JAN 2017)

SECTION D – LIST OF DOCUMENTS, EXHIBITS, AND OTHER ATTACHMENTS

D.1 LIST OF ATTACHMENT

SECTION E - SOLICITATION PROVISIONS

E.1 ADDENDUM TO FAR 52.212-1 INSTRUCTIONS TO OFFERORS – COMMERCIAL

ITEMS (OCT 2015)

E.1.1 INSTRUCTIONS TO OFFERORS:

E.2 52.212-2 EVALUATION—COMMERCIAL ITEMS (OCT 2014)

E.3 52.203-98 PROHIBITION ON CONTRACTING WITH ENTITIES THAT REQUIRE CERTAIN

INTERNAL CONFIDENTIALITY AGREEMENTS—REPRESENTATION (DEVIATION) (FEB 2015)

E.4 52.209-5 REPRESENTATION BY CORPORATIONS REGARDING AN UNPAID TAX LIABILITY OR A

FELONY CONVICTION UNDER ANY FEDERAL LAW (DEVIATION)(MAR 2012)

E.5 VAAR 852.211-72 TECHNICAL INDUSTRY STANDARDS (JAN 2008)

E.6 VAAR 852.215-70 SERVICE-DISABLED VETERAN-OWNED AND VETERAN-OWNED SMALL

BUSINESS EVALUATION FACTORS (JUL 2016)(DEVIATION)

SECTION A - CONTINUATION OF SF 1449 BLOCKS

CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

(a) CONTRACTOR: Name and Position Title:

Company Name:

Address:

Telephone number:

Email:

(b) GOVERNMENT: Department of Veterans Affairs, Network Contracting Office 22

Lee Tanner, Contract Specialist

4811 Airport Plaza Drive Suite 600

Long Beach CA 90815

Telephone number: (562) 766-2206

Email: lee.tanner@va.gov

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the Contractor will be made in accordance with:

[X] 52.232-34, Payment by Electronic Funds Transfer—Other Than System For Award

Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [x] Monthly

4. GOVERNMENT INVOICE PROCESSING: Please contact Tungsten at the phone number or email address listed below to begin submitting your electronic invoices to the VA Financial Services Center for payment processing. If you have any questions about the e-invoicing program or Tungsten, please contact the FSC at the phone number or email address listed below:

•Tungsten e-Invoice Setup Information: 1-877-489-6135

•Tungsten e-Invoice email: VA.Registration@Tungsten-Network.com

•FSC e-Invoice Contact Information: 1-877-353-9791

•FSC e-invoice email: vafsccshd@va.gov

5. ACKNOWLEDGMENT OF AMENDMENTS: The contractor acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NUMBER DATE

mailto:vafsccshd@va.gov

6. DATA UNIVERSAL NUMBERING SYSTEM (DUNS) NUMBER: In accordance with FAR

Provision 52.212-1 paragraph (j), please provide the Dun and Bradstreet Number assigned to your firm in the space provided below:

DUNS# ____ ____ - ____ ____ ____ - ____ ____ ____ ____

SECTION B – STATEMENT OF WORK

B.1.1 DEFINITIONS

a. Critical lot:

The critical access parking lot (when applicable) is intended to provide traditional valet parking to pre-screened authorized personnel and visitors that require immediate access to the Medical Center.

b. Front-Door Cart Shuttle Service(s):

These services shall include, but are not limited to, transporting patients and other authorized personnel from the valet parking drop-off area(s) to the Hospital main entrance(s).

c. Full Valet Parking Services:

These services shall include, but are not limited to, greeting, ticketing, securing keys, providing a booth, signage, cones and other supplies and/or professional materials necessary to park an individual’s vehicle by a valet parking attendant.

d. Modified Valet Parking Services:

These services shall only be utilized when authorized by the COR. Modified valet parking services shall include, having the driver of a vehicle self-park their vehicle in a designated valet parking area at the direction of the Valet Attendant. When authorized single or double stack parking may be utilized. The

Valet Attendant shall retrieve all vehicle keys from the driver upon exiting the car. The contractor shall be required to manage the single or double stacked vehicles as necessary for efficient operation, to include relocating and unstacking the double stacked vehicles and deliver the vehicle at the valet booth.

e. Temporary sign:

A sign that is not anchored to the ground, or any other surface, and that can be strategically moved by the vendor.

f. Parking Area:

Parking structures, land or parking lots located at the participating facilities (see section B.1.4) designated by the COR where cars or other vehicles may be left or parked temporarily.

B.1.2 GENERAL SCOPE

The Contractor shall provide all labor supplies, materials, transportation, supervision, support vehicles, and other non-personal services required to provide full valet parking and front door cart shuttle services for eligible beneficiaries, authorized personnel and visitors at VA San Diego Healthcare System

(VASDHS and Mission Valley Outpatient Clinic.

B.1.3 CONTRACTOR REQUIREMENTS

This section shall set forth specific requirements and responsibilities to be performed by the Contractor.

a. The Contractor shall make logistical and staffing adjustments as necessary in accordance with the daily parking needs of VASDHS and Mission Valley Outpatient Clinic. The Contractor is responsible for allocating Staff between the participating facilities (see B.1.4), and their designated drop-off sites, in order to meet workload demands.

b. The Contractor shall provide the appropriate number of employees to provide consistent, responsive, secure and efficient valet parking services.

B.1.4 PARTICIPATING FACILITIES

LOCATION NAME LOCATION ADDRESS

VA San Diego Healthcare System 3350 La Jolla Village Drive, San Diego, CA 92161

Mission Valley Outpatient Clinic 8810 Rio San Diego Drive, San Diego, CA 92108

B.1.5 SPECIFIC REQUIREMENTS

B.1.5.1 GENERAL VALET PROCEDURES

1. EFFICIENT SERVICE:

The Contractor shall staff the valet parking operation with an appropriate number of employees as necessary, ensuring an efficient and safe operation. Any increase in the number of valet parking personnel necessary to meet the seven (7) minute requirement shall be provided at no additional cost to the

Government. An efficient operation is defined as:

a. No vehicle waits more than seven (7) minutes to be valet-parked, nor more than seven (7) minutes to be retrieved.

b. The seven (7) minute period begins for parking as soon as the vehicle queues itself into the valet staging area. Performance is complete when the vehicle has been processed and driven out of the queue area by the Contractor.

c. The seven (7) minute retrieval period begins as soon as the patient queues themselves into the retrieval line, and is complete as soon the patient is presented with their idling vehicle.

2. VALET BOOTHS:

a. A Valet Attendant is required to be at each valet booth at all times during normal operations, and shall not be included in the staffing for parking vehicles. Valet parking booths shall not be left unattended.

b. The Contractor shall have a booth at each drop-off area and in areas designated as valet parking areas by the COR.

3. VEHICLES:

The Contractor shall service every vehicle excluding ambulances, VA transportation vans, taxis, oversize vehicles (i.e. recreational vehicles (RVs) or semi-tractor trailers) and other commercial vehicles of vendors conducting business at the participating facility.

4. CLAIM TICKET:

Part of the claim ticket shall be given to each driver. After parking the vehicle, the attendant shall write the vehicle description, location and other pertinent information (which in certain cases may include 1st and last name of driver and cell phone number) on the other portion of the claim ticket to aid in locating the vehicle when the customer requests it. The claim tickets provided by contractor shall be sequentially numbered so as to differentiate tickets respective to each valet customer’s vehicle. Numbered claim tickets will also aid in tracking purposes to provide statistics of the number of vehicles parked each day;

with the beginning and ending numbers recorded each day and shall be provided to COR weekly.

5. EQUIPMENT:

a. The Contractor shall provide professional valet booths and or podiums to designate the valet parking service location.

b. The Contractor shall provide lockable key cabinets for the securing of keys.

c. The Contractor shall provide safety cones to direct the flow of traffic for valet parking services.

d. The Contractor shall provide VA approved signs to designate valet parking areas. All signs shall be at least 30” x 30” in size. Hand-written signs shall not be utilized for valet services.

e. The Contractor shall provide claim tickets at no extra cost to the Government. Claim tickets shall contain the valet Company’s liability disclaimer.

f. The Contractor shall provide shelter(s) for valet employees, eligible beneficiaries, authorized personnel and visitors from the sun and inclement weather (canopies, tents). The Contractor shall inform the COR upon acceptance of award what will be utilized to protect valet employees, eligible beneficiaries, authorized personnel and visitors from the sun and inclement weather.

The contractor shall replace canopies or tents which become damaged due to the conditions of the environment or inclement weather at no additional cost to the government within three business days when requested by the COR.

g. All materials and supplies utilized by the Contractor shall be approved by the COR prior to use.

h. Locking key cabinet(s), safety cones, signs, post, chains to separate parking areas, comment cards, claim tickets, podiums, canopies, tents, sun/rain protection, and other miscellaneous supplies/material necessary to operate and manage the valet services shall be approved by the

COR.

i. The Contractor shall provide VA approved walkie-talkies or radios for Contractor valet personnel use.

j. The Contractor shall provide three (3) Golf Cart Shuttles with a minimum of six (6) interior seats for front door cart shuttle services.

6. PARKING PROCEDURES:

a. All vehicles parked by a contract parking attendant(s) shall be locked and secured when an attendant is not physically inside the passenger cabin or operating the vehicle.

b. Driver’s keys shall be immediately secured in the valet booth(s) locking key cabinet(s).

c. Valet Attendants shall only park vehicles in the designated parking areas for valet parking services.

d. The Contractor shall double stack vehicles safely and efficiently when parking in order to maximize the space available.

e. The Government reserves the right to change the designated parking lots and areas for valet services due to construction, road and parking closures, and/or unanticipated circumstances. In the event that the number of valet parking attendants need to be increased as a result of this change, the Government shall provide the contractor prior notice within fourteen (14) days. Any changes in contract price shall be approved and authorized by the Contracting Officer prior to proceeding through the issuance of a supplemental agreement.

7. PATIENT ASSISTANCE:

Valet parking attendants shall be required to assist parking patrons getting in and out of their vehicles as well as assisting with removal of wheelchairs, walkers, carts, bags and/or personal medical equipment from vehicles if requested. Valet parking attendants shall provide minimal assistance but shall not be required to lift or pick up patients in and out of their vehicles.

8. TIPPING:

The Contractor shall provide all services at no additional charge and tipping shall not be accepted by

Contractor Staff. The acceptance of tips is strictly prohibited by Contractor Staff.

B.1.5.2 ELECTRIC VEHICLE REQUIREMENT

CONTRACTOR PROVIDED ELECTRIC VEHICLES

1. The Contractor shall provide three (3) electric vehicles for the Front-Door Cart Shuttle service(s).

During periods of high demand daily or when required by necessity a minimum of two (2) carts shall operate either concurrently or simultaneously to appropriately handle customer demand for front door cart shuttle services. The Government may provide a grace period for the Contractor to procure three (3) electric vehicles.

2. The Contractor shall ensure the Contractor provided electric vehicles meet the following salient characteristics:

a. The manufacture date of the vehicle shall be 2015 or newer Year/Model for the duration of this contract including options.

b. Electric Vehicles with six forward facing seats.

c. Safety Features that include operational lights, safety belts, top/roof for sun/weather protection.

3. The Contractor shall provide all necessary labor, materials, supplies, repair parts, tools, equipment, transportation, and supervision to provide all intervening repair services, scheduled maintenance services, scheduled preventive maintenance inspections (PMI), and replacement of worn or defective parts for all Contractor owned electric vehicles. All vehicle services shall be based on the equipment manufactures recommended service and preventive maintenance procedures and schedules.

4. The Contractor shall provide the labor and supervision to conduct a driver’s pre- inspection check prior to operating Contractor provided electric vehicles to include seatbelt functionality, brake operation, windshield and wiper blades (if applicable), head lights/driving headlights, brake lights/turn signals, tire wear/inflation, horn, and chocks, bricks or boards (if applicable) to prevent vehicle from rolling off an incline. All vehicle checks shall be based on the equipment manufactures recommendations

5. The Contractor shall ensure continuous vehicle availability to provide uninterrupted Front-Door Cart

Shuttle services by offering a same day replacement when one of the two primary electric vehicles becomes out of order and the 3rd electric vehicle cannot be utilized.

B.1.5.3 FRONT-DOOR CART SHUTTLE SERVICE PROCEDURES

1. The Contractor shall perform Front-Door Cart Shuttle services, at VA San Diego Healthcare System during the service hours stated in B.1.5.6.

2. The Contractor shall provide two (2) front door cart shuttle drivers to drive two separate electric vehicles as needed for passenger pick up and drop off within the parking areas to ensure front-door cart shuttle service. The front door cart shuttle drivers shall not be assigned duties as a valet parking attendants.

3. The COR shall designate the Hospital Main Entrances to serve as pick-up/drop-off points to shuttle patients and other authorized personnel; when applicable the COR may designate additional locations throughout the parking areas to be established.

4. The Contractor shall ensure all passengers on the electric vehicles remain seated with their seat belts buckled at all times. The electric vehicles shall not move until all passengers are seated and secured safely.

5. The cart shall come to a complete stop, the brake shall be fully engaged, and the driver of the cart shall exit the cart and face the passengers prior to any passenger entering or exiting the electric vehicle.

6. The driver of the electric vehicle shall not resume operation(s) of the electric vehicle until all exited passengers have cleared from the surrounding area so as to prevent injury should inertia cause the electric vehicle to roll forwards or backwards after a brake is released but power has yet to be supplied even though the accelerator may not have been depressed.

7. All electric vehicles shall be operated at a safe rate of speed while complying with all posted speed limits on VA premises, at all times.

8. Daily inspections of the electric vehicles shall be performed by the Contractor with a log of such inspections kept and issued to the COR upon request.

B.1.5.4 PARKING AREA REQUIREMENTS

1. The vendor is not required to furnish parking areas. The designated valet parking areas to be used on this contract shall be designated by the Government.

2. No alterations to the parking areas or parking lot stripping shall be permitted. If parking area alterations will be required, the Contractor shall notify the Contracting Officer in writing with the recommended changes. If the recommended changes are approved, the Contractor shall be notified in writing by the Contracting Officer.

3. Parking areas for the performance of the required services may be changed, relocated, or modified by the Contracting Officer based on the needs of the Government such as scheduled construction projects, availability of new parking structures, patient traffic flow, and changes in the number of vehicles parked per day.

4. The Contractor shall have complete control of vehicles parked in designated parking areas in order to maximize the space available and facilitate operations with one exception; employee vehicles (see

B.1.5.4.10). The Contractor shall be required to double stack vehicles in order to maximize the space available. The Contractor shall also be responsible for parking control and monitoring the designated parking areas assigned for full valet parking services.

5. The Contractor shall provide full valet parking services at designated parking areas upon request from the COR.

6. The Contractor shall provide full valet parking services at the Critical Access parking lot (when applicable).

7. The Contractor shall provide modified valet parking services at designated parking areas upon request from the COR.

8. Patients driving buses or large motor vehicles shall be directed to self-park their vehicles in the parking areas designated by VA Police. The Contractor shall not be required to park these vehicles.

9. The Contractor may decline to park the following types of vehicles and shall instead direct the drivers of such vehicles to self-park in non-valet parking areas at VASDHS.

a. Vehicles modified to accommodate a specific disability for the driver which cannot be operated without additional training.

b. Vehicles which lack a functional seat belt or unsafe to drive.

c. Vehicles which do not have fully functioning doors, windows, or locks.

10. In an effort to maximize available parking spaces, Contractor’s employees’ personally owned vehicles shall not be physically parked at the exact site or location for which the work is to be performed. Available parking areas for the facilities or clinics specified in the contract may be restricted by seniority or reduced overall due to on-going construction demand(s). As such

Contractor employees’ shall park at an off-site location (of choice) with no associated costs (e.g.

daily or monthly parking space rental or monetary compensation for travel time to and from off-site location) borne by the Government. Although the Government may have a procured off-site parking location, the Government is not responsible for ensuring sufficient space available or occupancy exists for Contractor employee’ utilization.

B.1.5.5 SIGNAGE PROCEDURE

1. All signs shall be at least 30” x 30” and hand-written signs shall not be allowed.

2. Provide and install a minimum of two (2) "No Tipping" signs.

3. Provide and install a minimum of two (2) “Insurance Liability” signs for vehicle damage claim process.

4. Provide and install a minimum of two (2) signs explaining the After-Hour Procedures.

5. Provide temporary signs that shall be used to assist the flow of traffic, redefine the layout of the parking lot and prevent self-parking drivers from parking in unauthorized areas within the designated valet parking lot:

a. Minimum of four (4) each “Exit” and “Entrance” signs.

b. Minimum of four (4) each “Patient Parking only” signs.

c. Minimum of four (4) each “Valet Closed” signs.

11. The Contractor shall not install any signs without the prior guidance or written consent from the

Contracting Officer or the designated COR.

12. The Contractor shall provide valet parking signs that shall be set-up each morning of operation and removed at the end of each day.

B.1.5.6 SERVICE HOURS

1. VA San Diego Healthcare System:

Monday through Friday from 6:00 a.m. to 5:00 p.m. and 5:00 p.m. to 7:00p.m. turning over keys to customers. Peak patient traffic hours are 9:00 a.m. to 1:00 p.m. National holidays excluded.

2. Mission Valley Outpatient Clinic:

Monday through Friday from 8:00 a.m. to 5:00 p.m. (full valet services). Peak patient traffic hours are

8:30 a.m. to 11:30 a.m. National holidays excluded.

a. The hours of operation may be periodically adjusted based upon volume and demand.

b. The Contractor may not close the valet during service hours without written authorization from the Contracting Officer or the COR.

3. NATIONAL HOLIDAYS:

The Contractor is not required to provide services on the following National Holidays nor shall the

Contractor be paid for these holidays:

New Year’s Day January 1

Martin Luther King‘s Birthday Third Monday in January

President’s Day Third Monday in February

Memorial Day Last Monday in May

Independence Day July 4

Labor Day First Monday in September

Columbus Day Second Monday in October

Veterans Day November 11

Thanksgiving Day Fourth Thursday in November

Christmas Day December 25

4. When a holiday falls on a Sunday, the following Monday shall be observed as a legal holiday by

U.S. Government agencies. When a holiday falls on a Saturday, the preceding Friday shall be observed as a legal holiday by U.S. Government agencies. Also included would be any other day specifically declared by the President of the United States as a National Holiday.

B.1.5.7 AFTER HOURS PROCEDURES

1. VA Police shall assume custody of keys from the Contractor for any valet parked vehicles still on premises after valet parking and front door cart shuttle service hours at the VA San Diego Healthcare

System La Jolla location only. At the Mission Valley Outpatient Clinic location valet personnel will advise customers of established hours. Every attempt will be made to return vehicles and/or vehicle keys to customers prior to ceasing operations each day as VA Police are not present at this location and vehicles and/or vehicle keys left under valet control may only be returned to customers the following business day within established valet operational hours.

2. The Valet Parking Supervisor shall be required to turn in keys of all unclaimed vehicles still on the premises after valet parking hours to the COR (or designee) at the VA San Diego Healthcare System La

Jolla location only. In order to maintain integrity of the vehicles, the Contractor shall seal each set of keys and associated ticket number in an individual envelope. Envelopes shall be supplied by the

Contractor. The outside of the envelope shall bear a description of the parked vehicle’s location so the customer may easily locate and retrieve the vehicle. An inventory log of all remaining vehicles and associated ticket numbers shall be provided to the COR (or designee). Owners of these vehicles shall pick up their keys at the VA Police or by calling (858) 642-3647 for information on Key Pick-Up after hours.

3. The Contractor shall re-locate all remaining valet parked vehicles belonging to eligible beneficiaries to the designated valet drop off area.

B.1.5.8 SPECIAL EVENTS PROCEDURES

The Contractor shall be required to adjust the level of parking staff and valet parking service hours at no additional charge to the Government to accommodate the workload or extra vehicle volume during special events. The Contractor shall be notified in advance of any special events which might cause parking problems as a result of additional patients, patrons, or visitors at the participating facilities.

B.1.5.9 REPORTING PROCEDURES

1. The Contractor shall submit monthly reports to the COR within five (5) days of the end of the month.

Reports to the COR shall be either hand-delivered or submitted electronically via email to the COR (or designee). The reports shall be legible and easy to understand. Reports shall be signed by the authorized representative of the Contractor.

2. The reports shall include, but are not limited to, the following:

a. Summary of the number of vehicles valet parked by date, for all valet areas.

b. A final summary sheet which includes the total number of vehicles, for all valet areas.

c. Any unusual events by date. This shall include any accidents or special situations with patients, visitors, VA employees, or VA volunteers.

d. Reports or incidences in which the assistance of the VA Police was requested.

e. Report the number of daily inspections performed on the vehicles, used for front-door cart shuttle services, deficiencies and whether these deficiencies where mitigated or not. Daily inspections shall be performed by Valet on-site Supervisor and documented.

f. Failure to provide these reports as required may result in a delay of verifying invoices and payment to the Contractor.

g. The Contractor shall disclose the status of all open claims for vehicle damage or lost/misplaced property.

3. The Contractor shall provide a sample of the types of report forms used on similar projects for approval at the Post-Award Conference for approval.

4. Records of valet parking activity shall be maintained on a daily basis to facilitate the creation of the reports. This information shall provide documentation for appropriate staffing levels, as well as serve as a mechanism to adjust the service to meet customer demand and to reduce cost if possible.

B.1.5.10 PROTOCOL FOR INCIDENTS

1. The Contractor shall immediately report any motor vehicle accidents or theft/misplaced property claims to the COR.

2. All incidents reported by customers shall be directed to and handled by the on-site Supervisor who shall immediately notify the COR.

B.1.5.11 CLAIMS, COMPLAINTS AND DISRUPTIVE BEHAVIOR

1. Any claims of damage or missing/stolen property involving patient/customer’s vehicles shall be the responsibility of the Contractor. The GOVERNMENT assumes no responsibility for such claims.

All claims shall be addressed within five (5) working days, unless extenuating circumstances warrant additional time and that time is authorized by the COR.

2. The Contractor shall promptly and courteously respond to complaints within twenty-four

(24) hours including complaints brought to Contractor’s attention by the Contracting Officer. The

Contractor shall maintain a written record of all complaints, both written and oral, indicating the identity of the individual, the nature of the complaint, and Contractor’s response. The Contractor shall permit the Government to inspect such records upon reasonable notice.

a. All vehicle accidents or theft claims shall be immediately reported to VA Police and the COR.

b. The Contractor shall be completely liable for all vehicle damages that occurred while in the possession of the valet staff and/or service. All vehicle damage claims brought to the attention of the Contractor personnel shall be immediately investigated and validated claims shall be processed for settlement.

c. The Contractor shall be financially liable to replace lost or misplaced keys in addition to being responsible for the transportation of the vehicle owner and passengers to their place of residence when the owners vehicle cannot be utilized for transportation.

d. The Contractor shall be financially responsible to provide services for retrieval of all keys locked in vehicles by Contractor’s Staff.

e. The Contractor shall provide the Claimant with a Valet Claim Receipt that shall include the following:

VALET CLAIM RECIEPT

Company Name

Supervisor on Duty

Claim Point of Contact (POC)

POC Phone number

Date and Time of the incident.

Details:

3. The Contractor shall provide adequate on site supervision at all times in order to handle disruptive behavior of any parking attendant performing under the contract.

4. The Contractor shall agree to permanently remove any member of its parking Staff from performing work associated with this contract at the discretion of the Contracting Officer, the employee poses a health and/or safety risk, or if the COR disapproves of the conduct due to interferences with the business or operation of the VASDHS.

B.1.5.12 INVOICING

1. The Contractor shall invoice the Government on a monthly basis in arrears according to the contract.

2. No advance payments shall be authorized.

3. The invoice shall be itemized to include the following minimum information:

a. Invoice Number and Date.

b. Contract Number.

c. Obligation Number.

d. Date of service.

e. Line item.

f. Participating facility.

B.1.5.13 VEHICULAR AND GENERAL PUBLIC LIABILITY

1. The Contractor shall be completely liable for all vehicle damages and general public damage while in the performance of the required services. All claims concerning the general public brought to the attention of the Contractor shall be immediately investigated and validated claims shall be processed for settlement.

B.1.5.14 QUALIFICATIONS

The Contractor shall provide experienced, fully trained valet parking attendants and supervisors who have a valid California State Driver’s License, are legal residents or U.S. citizens, speak and understand the

English language. It is preferred that all parking attendant drivers be at least 21 years of age. Contractor

Staff shall have no criminal history, be able to perform all general duties, and activities as necessary. The

Contractor’s Staff qualifications shall also include the expertise in the proper operation of all types of vehicles and a commitment to the highest level of respect, courtesy, compassion, and safety. The

Contractor shall furnish at no additional cost to the Government evidence of qualifications and competency assessment of all employees upon request. Such evidence shall include but are not limited to copies of driver’s licenses, DMV printouts, and copies of security background checks performed by the

Contractor.

B.1.5.16 TRAINING

All parking attendants shall be required to attend a facility orientation program on safety, health, and emergency procedures at the VA San Diego Healthcare System. This training shall be scheduled at the post award meeting. After the initial Government orientation training, it is the responsibility of the

Contractor to train employees’ assigned to this contract on safety, health, and emergency procedures. The

Contractor shall maintain documentation certifying that all employees assigned to the contract have received the aforementioned training.

B.1.5.17 CONTRACTOR PERSONNEL SECURITY REQUIREMENTS AND BACKGROUND

SCREENING

1. In accordance with VHA Directive 0710 all Contractor Staff providing services under this contract shall be the subject to a background screening and must receive favorable adjudication from the VA prior to contract performance. The level of screening for this contract is: Special Agency Check.

2. Any employee whose background investigation yields unfavorable results, at the sole discretion of the Government, shall be removed immediately from performance under this contract. In the event the screening is not completed prior to contract performance, the Contractor shall be responsible for the actions of those individuals performing under the contract.

3. The cost for such investigations shall be borne by the Contractor. At this time, the current estimated cost per individual for such investigation is as follows:

LEVEL OF

SENSITIVITY

BACKGROUND INVESTIGATION

LEVEL

APPROXIMATE COST

SAC Special Agency Check $66.00

4. The Contractor shall be required to furnish all applicable employee information required to conduct the investigation, such as, but not limited to, the name, address, and social security number of

Contractor’s personnel. The VA will provide all the necessary instructions and guidance for submission of the documents required to conduct the background investigation.

B.1.5.18 ON-SITE MANAGEMENT

1. The Contractor shall provide one (1) full-time Supervisor to be on-site while providing valet parking services at VASDHS. The duties of the Supervisor shall include, but are not limited to customer relations, Contractor personnel training, coordinating all work and other relevant matters with the COR. The duties of the Supervisor shall not include performing as a Valet

Attendant.

2. Duties of the Supervisor shall also include monitoring the flow of traffic, improving all valet services, coordinating all work and other administrative matters with the COR.

3. The Contractor shall be responsible for complying with all appropriate regulations and guidelines of the Occupational Safety and Health Administration (OSHA), Department of

Transportation, and/or any other pertinent federal, state, and local policies relating to full valet parking services. The Contractor shall provide adequate on-site supervision at all times in order to achieve quality assurance and to handle all customer concerns and parking incidents.

On-site Supervisor:

Telephone no:

Email Address:

B.1.5.19 UNIFORM

The Contractor shall submit photos of all uniforms to the COR for approval immediately following award. The Contractor’s Staff shall wear uniforms with identification of Contractor and employee’s name. Uniforms must be consistent in style and color and be worn at all times during performance of contract. Contractor’s Staff shall present a neat and clean appearance and be easily recognized as the

Contractor’s staff. All jackets sweaters and worn over the uniform by Contractor personnel shall be consistent with the approved uniform. Jackets and / or sweaters without the Contractors logo shall not be worn while performing Valet Parking Services.

B.1.5.20 PARKING POLICY

It is the responsibility of Contractor Staff to park as directed in B.1.5.4.10. Parking information is available from the VA Police. The VA shall not invalidate or make reimbursement for parking violations of Contractor’s personnel under any circumstances.

B.1.5.21 BADGES

All Contractor personnel shall be required to wear VA provided identification (I.D.) badges above the waist at all times while at VASDHS. The Contractor shall be required to coordinate with COR in order to obtain the VA provided I.D. badges for all staff. All VA provided I.D. badges shall be returned at the end of the contract or as requested by the COR. Failure to wear I.D. badges may result in removal from

Federal property.

B.1.5.22 CONTRACTING OFFICER REPRESENTATIVE (COR)

A Contracting Officer Representative (COR) may be delegated to assist the Contracting Officer in the administration and monitoring of the resulting contract. A Delegation of Authority letter will be issued to the COR and a copy will be sent to the Contractor. The delegation letter will state the responsibilities and limitations of the COR. The COR is not authorized to change any of the terms and conditions of the resulting order.

B.1.5.23 IDENTIFICATION OF CONTRACTOR EMPLOYEES

1. The parties agree that the Contractor’s personnel shall not be considered Government employees for any purpose and shall be considered employees’ of the Contractor.

2. The Contractor shall provide a representative who shall be responsible for the continuity of communication in the performance and administration of the resulting contract. In addition, the representative shall act as the primary point of contact (POC) between the Contracting Officer and the Contractor. The representative shall have full authority to act on behalf of the Contractor on all matters relating to daily operations of contract performance. The on-site Supervisor can also be designated as the POC. The contractor shall provide the name and telephone number of the POC on the space below:

Primary POC:

Position Title:

Telephone #:

Email Address:

B.1.5.24 STANDARDS OF CONDUCT

1. The Contractor’s Staff shall present a neat, well-groomed, professional appearance at all times.

The Contractor’s Staff shall not wear sandals, flip-flop style footwear, or open toed shoes.

2. Alcohol/Drug use in the workplace will not be tolerated. Any Contractor/Sub-Contractor or employee found to be under the influence, consuming, using alcohol or drugs while on duty will be subject to administrative action from the Contracting Officer, which may include contract termination.

3. The Contractor shall ensure that all Contractor personnel have met qualifying criteria, including health requirements and current and valid licenses and certifications. Ultimately, the decision to accept or reject Contractor personnel rests with the Contracting Officer. Non-acceptance of contract personnel does not relieve the Contractor from satisfying and fulfilling the contract requirements.

4. The Government reserves the right to refuse acceptance of Contractor personnel whose personal or professional conduct jeopardizes patient care or interferes with the operation of the facility.

Breaches of conduct include intoxication, debilitation resulting from drug use, theft, patient abuse, dereliction, negligence in performing directed tasks, or other conduct resulting in formal complaints by patients or Government employees’. These violations shall be reported to the

COR. Standards for conduct shall mirror those prescribed by current Federal Personnel

Regulations.

B.1.5.23 PHYSICAL SECURITY

1. The Contractor shall be responsible for repair or replacement of Government-owned items or facilities to previous condition if the COR determines that the contractor is at fault. The

Contractor shall report any damage observed or caused by the Contractor’s personnel to the COR.

B.1.5.24 ADMINISTRATION FUNCTIONS AND ATTENDANCE AT MEETINGS

When requested by the Government, Contractor, Contractor personnel shall perform services to include, but not limited to:

a. Attendance and participation in meetings

b. Professional staff conferences

c. Assist with performance improvement activities (training) at no additional cost to the

Government.

B.1.5.25 HEALTH INSURANCE PROTABILITY AND ACCOUNTABILITY ACT

The Contractor shall take reasonable measures to ensure patient privacy and confidentiality. The Contract service providers herein agree to take all reasonable precautions to safeguard patient information.

Contractor shall ensure that no patient information of any type shall be given to outside parties, agencies or organizations of any type.

The Contractor must understand that all parties are bound by the conditions of the “Health Insurance

Portability and Accountability Act of 1996” which provides guidance on the protection of patient privacy and confidentiality. This act mandates that all government agencies and those bodies with whom they contract must be in compliance with the directive of the Act. Details or the Act are still under development by the Congress of the United States. Should additional requirements be set by Congress, a duly executed modification will be executed by the Contracting Officer.

B.1.5.23 INSURANCE LIABILITY

Prior to commencement of work to be performed, the Contractor shall furnish an insurance certificate indicating that the coverage outlined in paragraphs a and b have been obtained and that it may not be changed or canceled without a guaranteed thirty (30) day notice to the CO.

(a) The Contractor shall maintain Workers Compensation and Employee’s Public Liability Insurance in accordance with the laws of California.

(b) The Contractor shall comply with all applicable Federal and State laws regarding liability for the injury or death of an employee in performing the work under this contract and shall hold the

Government harmless against any or all loss, cost, damage, claim expense or liability for accident or injury to persons or property occurring in the performance of this contract.

B.2 SCHEDULE OF SERVICES AND PRICE

1. PRICING OF SERVICES:

The Contractor shall provide Valet Parking Services at VA San Diego Healthcare System (VASDHS) and

Mission Valley Outpatient Clinic . In accordance with (IAW) the Statement of Work (SOW) described in

Section B.3, the contractor shall provide all qualified personnel, labor, supplies, materials, shipping, transportation, supervision and all resources necessary to accomplish the requirements as set forth herein.

The price stated in the Schedule of Services and Price is to be inclusive of all necessary and appropriate labor, supervision, travel, mileage, fuel, and all other reasonable costs associated of providing Full Valet parking services in accordance with the terms, conditions, specification, and requirements of the resulting contract.

a. The pricing listed in the Price schedule will be used in the performance of this contract to provide full valet parking services for 301 – 500 vehicles.

b. The tiered pricing reflected in the Price schedule will be utilized when a two (2) week notice is given to the Contractor to provide full valet parking services for 300 or less vehicles per day or, when a two (2) week notice is given to the Contractor to provide full valet parking services to 501 – 800 vehicles per day.

BASE YEAR

(TIERED PRICING)

QTY UNIT UNIT PRICE TOTAL

AMOUNT

0001 VA San Diego Healthcare System

Full Valet Parking Services

Parked 301 – 500 vehicles per day

12 MO $ $

0001A VA San Diego Healthcare System

Full Valet Parking Services

Parked 300 or less vehicles per day

*(With a two week notice from the

COR)

MO $ $

0001B VA San Diego Healthcare System

Full Valet Parking Services

Parked 501 – 800 vehicles per day

0002 Front-Door Cart Shuttle Services

Monday through Friday

6:00 AM to 5:00 PM

12 MO $ $

0003 Mission Valley Outpatient Clinic

Full Valet Parking Services

12 MO $ $

BASE YEAR TOTAL $

(Excluding 0001A and 0001B)

OPTION YEAR ONE (1)

(TIERED PRICING)

QTY UNIT UNIT PRICE TOTAL

AMOUNT

2001 VA San Diego Healthcare System

Full Valet Parking Services

Parked 301 – 500 vehicles per day

12 MO $ $

2001A VA San Diego Healthcare System

Full Valet Parking Services

Parked 300 or less vehicles per day

2001B VA San Diego Healthcare System

Full Valet Parking Services

Parked 501 – 800 vehicles per day

2002 Front-Door Cart Shuttle Services

Monday through Friday

6:00 AM to 5:00 PM

12 MO $ $

2003 Mission Valley Outpatient Clinic

Full Valet Parking Services

12 MO $ $

TOTAL OPTION YEAR ONE (1) $

(Excluding 2001A and 2001B)

OPTION YEAR TWO (2)

QTY UNIT UNIT PRICE TOTAL

AMOUNT

3001 VA San Diego Healthcare System

Full Valet Parking Services

Parked 301 – 500 vehicles per day

12 MO $ $

3001A VA San Diego Healthcare System

Full Valet Parking Services

Parked 300 or less vehicles per day

3001B VA San Diego Healthcare System

Full Valet Parking Services

Parked 501 – 800 vehicles per day

3002 Front-Door Cart Shuttle Services

Monday through Friday

6:00 AM to 5:00 PM

12 MO $ $

3003 Mission Valley Outpatient Clinic

Full Valet Parking Services

12 MO $ $

TOTAL OPTION YEAR TWO (2) $

(Excluding 3001A and 3001B)

OPTION YEAR THREE (3)

(TIERED PRICING)

QTY UNIT UNIT PRICE TOTAL

AMOUNT

4001 VA San Diego Healthcare System

Full Valet Parking Services

Parked 301 – 500 vehicles per day

12 MO $ $

4001A VA San Diego Healthcare System

Full Valet Parking Services

Parked 300 or less vehicles per day

4001B VA San Diego Healthcare System

Full Valet Parking Services

Parked 501 – 800 vehicles per day

4002 Front-Door Cart Shuttle Services

Monday through Friday

6:00 AM to 5:00 PM

12 MO $ $

4003 Mission Valley Outpatient Clinic

Full Valet Parking Services

12 MO $ $

TOTAL OPTION YEAR THREE (3) $

(Excluding 4001A and 4001B)

OPTION YEAR FOUR (4)

QTY UNIT UNIT PRICE TOTAL

AMOUNT

5001 VA San Diego Healthcare System

Full Valet Parking Services

Parked 301 – 500 vehicles per day

12 MO $ $

5001A VA San Diego Healthcare System

Full Valet Parking Services

Parked 300 or less vehicles per day

5001B VA San Diego Healthcare System

Full Valet Parking Services

Parked 501 – 800 vehicles per day

5002 Front-Door Cart Shuttle Services

Monday through Friday

6:00 AM to 5:00 PM

12 MO $ $

5003 Mission Valley Outpatient Clinic

Full Valet Parking Services

12 MO $ $

TOTAL OPTION YEAR FOUR (4) $

(Excluding 5001A and 5001B)

PRICE SCHEDULE

BASE YEAR: February 26, 2018 to February 27, 2019

OPTION YEAR ONE: February 26, 2019 to February 27, 2020

OPTION YEAR TWO: February 26, 2020 to February 27, 2021

OPTION YEAR THREE: February 26, 2021 to February 27, 2022

OPTION YEAR FOUR: February 26, 2022 to February 27, 2023

AGGERGATE TOTAL BASE YEAR + FOUR OPTION YEARS:

(Excluding 0001A, 0001B, 2001A, 2001B, 3001A, 3001B, 4001A, 4001B, 5001A, and 5001B)

B.3 SPECIAL CONTRACT REQUIREMENTS

LIMITATIONS ON SUBCONTRACTING-- MONITORING AND COMPLIANCE (JUN 2011)

This solicitation includes VAAR 852.219-10 VA Notice of Total Service- Disabled Veteran-Owned

Small Business Set-Aside. Accordingly, any contract resulting from this solicitation will include this clause. The contractor is advised in performing contract administration functions, the CO may use the services of a support contractor(s) retained by VA to assist in assessing the contractor's compliance with the limitations on subcontracting or…