36C26218Q9100-001.docx

URGENT CARE CLINIC SERVICES

ATTENTION: THIS REQUEST FOR INFORMATION (RFI) – SOURCES SOUGHT IS ISSUED SOLELY FOR MARKET RESEARCH AND PLANNING PURPOSES, AND DOES NOT CONSTITUTE A SOLICITATION.

1. DISCLAIMER. This RFI is issued solely for information and planning purposes only and does not constitute a solicitation. All information received in response to this RFI that is marked as proprietary will be handled accordingly. In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Responders are solely responsible for all expenses associated with responding to this RFI.

2. GENERAL. The Department of Veterans Affairs, Greater Los Angeles Healthcare System (VAGLAHS) requires off-site urgent care services for eligible Veterans who receive care at the VA Lancaster Community-Based, Outpatient Clinic (CBOC) and the VA Bakersfield CBOC.

3. LOCATIONS. The VAGLAHS-area CBOCs are located at the following addresses:

3.1. VA Lancaster CBOC[footnoteRef:0] [0: https://www.losangeles.va.gov/locations/directions-LAN.asp]

VAGLAHS

340 E Avenue I, Suite #108 Lancaster, CA 93535 Phone: 661-729-8655

3.2. VA Bakersfield CBOC [footnoteRef:1] [1: https://www.losangeles.va.gov/locations/directions-BAK.asp ]

VAGLAHS

1801 Westwind Drive Bakersfield, CA 93301 Phone: 661-632-1888

4. SCOPE OF WORK.

4.1. The American Academy of Urgent Care[footnoteRef:2] defines urgent care as “the provision of immediate medical services offering outpatient care for the treatment of acute and chronic illness and injury.” For the purposes of this contract, the VA Lancaster CA CBOC and VA Bakersfield CA CBOC seek services at the lower end of the severity spectrum (e.g., minor illnesses, coughs, colds, rashes, and sprains). X-ray and lab services are not necessary to meet VAGLAHS requirements. Pharmacy services, specifically a (ten) 10-day supply of a VA-approved formulary of medications are necessary. [2: http://aaucm.org/about/urgentcare/default.aspx ]

4.2. Urgent care services shall be available at locations within 40 miles (approximately) driving distance of most Veteran-patients in the Lancaster catchment area and/or Bakersfield catchment area. It is not necessary for the contractor to have facilities close to every Veteran; the Contractor shall have facilities within 40 miles of approximately 90 percent of Veterans in one (1) catchment or both catchments. These services will be available upon referral seven (7) days per week and after 4:30 p.m. (PST) on all weeknights.

4.3. Veteran-patients assigned to the VA Lancaster CBOC and VA Bakersfield CBOC seeking Same Day Care services (SDC) during business hours (8:00 a.m. – 4:30 p.m. (PST) Monday through Friday) should contact their Primary Care Teamlet at the VA Lancaster CBOC or VA Bakersfield CBOC for these services. Alternatively, Veteran-patients assigned to the VA Lancaster or VA Bakersfield CBOC seeking SDC may also call the VISN-22 Nurse Advice line at 877-252-4866. If the VISN-22 Nurse determines a Veteran-patient needs in-person care, the VISN-22 nurse will refer the Veteran-patient to a contracted Urgent Care Site in either Antelope Valley CA or Kern County, CA, depending on Veteran-patient location.

4.4. It shall be the responsibility of the contractor to evaluate the Veteran-patient and provide appropriate care. Should the Veteran-patient require services beyond the scope of the urgent care facility’s services, it is the responsibility of the contractor to refer the Veteran-patient back to VAGLAHS sites, including the VAGLAHS emergency department. The contractor shall participate in electronic communication with the VA Contracting Officer Representative (COR) or a third-party Contractor to facilitate data exchange.

5. SCOPE OF SERVICES. The Contractor shall provide the following services to Veteran-patients:

5.1. SERVICES REQUIRED:

5.1.1. Minor Illnesses: The contractor shall be responsible for providing care for minor illness such as bronchitis and coughs, sore throat, upper respiratory infections, urinary tract infections (in women), flu-like symptoms, and other similar minor illnesses.

5.1.2. Minor Injuries: The contractor shall be responsible for providing care for minor injuries such as bug bites, minor burns, minor cuts, sprains and strains of the knee and ankle, suture removal, and other, similar minor illnesses.

5.1.3. Screenings and Monitoring: The contractor shall be responsible for providing urgent blood pressure monitoring, glucose checks, and other health screenings.

5.1.4. Skin Conditions: The contractor shall be responsible for providing management of acne, fungal infections, mouth sores, eczema, impetigo, shingles, sunburn, and other minor skin conditions.

5.1.5. Pharmacy: An on-site pharmacy for the dispensing of an agreed-upon formulary to Veteran-patients who require prescriptions must be available.

5.2. QUALITY SCORES REQUIRED:

5.2.1. The contractor shall be accredited by The Joint Commission (TJC) or equivalent, non-profit organization that accredits and certifies healthcare programs in the United States (U.S.).

5.2.2. The contractor shall have evidence of having met or exceeded community standards in at least one (1) HEDIS (Healthcare Effectiveness Data and Information Set) score (e.g., antibiotic avoidance in bronchitis).

6. RESPONSES TO REQUIREMENT: Responses in regards to this Sources Sought announcement must be in writing. The purpose of this Sources Sought Announcement is for market research; to make appropriate acquisition decisions and to gain knowledge of Businesses interested and capable of performing the work requested.

7. NAICS/FSC/PSC:

7.1. 621493—Freestanding Ambulatory Surgical and Emergency Centers

7.2. Q403—Evaluation & Screening

8. POTENTIAL SOURCES: Interested and capable Contractors should respond to this notice not later than 4:00 PM (PST) on January 19th, 2018, by providing the following information via email only to timothy.wanamaker@va.gov:

8.1. Company name;

8.2. Address;

8.3. Point of contact;

8.4. Phone, fax, and email of primary point of contact;

8.5. DUNS number;

8.6. Type of business (e.g., SDVOSB; VOSB; SMALL, LARGE);

8.7. All Offerors who provide services to the United States Federal Government must be registered in the System for Award Management (SAM) database found at https://www.sam.gov.

Registration must include Representations and Certifications;

8.8. If respondent is VOSB or SDVOSB, respondent is encouraged to provide proof of VetBiz certification via VetBiz https://www.vip.vetbiz.gov/

8.9. A capability statement that addresses the organization’s qualifications and ability to perform as a Contractor specifically for the work requested. Responses should include specific examples (e.g. contract number, point of contact information, dollar thresholds) of the Contractor’s experience.

8.10. Contractors shall meet the following qualifications and experience and meet all other requirements identified in the forthcoming Performance Work Statement (PWS).

--END OF SOURCES SOUGHT ANNOUNCEMENT--