36C26127Q0045 SPS Courier Services-VANCHCS.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

612-27-1-282-0001

36C26127Q0045

6. SOLICITATION ISSUE DATE

11-03-2026

James Postell | James.Postell@va.gov 702.791.9000 x18936 12-02-2026

10AM PDT

00261 Department of Veterans Affairs Network Contracting Office 21

X 100

X

492110

1500 Employees

N/A

X

See Price/Cost Schedule

00261

Department of Veterans Affairs Network Contracting Office 21

Department of Veterans Affairs Financial Services Center P.O. Box 149971

Austin TX 78714-9971

See CONTINUATION Page

This requirement is for Courier Services for the Sterile Processing Service at the Northern California Health Care System

Quoters shall follow the submission instructions specified in FAR Provisions 52.212-1 and 52.212-2, and the addendums included in this solicitation.

Submit all questions and quotes electronically to:

addendums included in this solicitation.

Questions are due November 09, 2026, NLT 10AM PDT.

Quotes are due December 02, 2026, NLT 10AM PDT.

Quoters are reminded their completed and signed VAAR Clause 852.219-75 must be included in submission or you will be considered non-responsive and will not be considered.

Applicable Wage Determination:

SEE SECTION D Attachments

See CONTINUATION Page

X x 1

36C26127Q0045

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

B.3 PERFORMANCE WORK STATEMENT

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES (OCT 2025) (DEVIATION)

C.2 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.3 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.4 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000) ... 49

C.5 52.222-40 NOTIFICATION OF EMPLOYEE RIGHTS UNDER THE NATIONAL

LABOR RELATIONS ACT (NOV 2025) (DEVIATION)

C.6 52.222-42 STATEMENT OF EQUIVALENT RATES FOR FEDERAL HIRES (MAY

2014)

C.7 52.222-90 ADDRESSING DEI DISCRIMINATION BY FEDERAL CONTRACTORS

(DEVIATION APR 2026)

C.8 SUPPLEMENTAL INSURANCE REQUIREMENTS

C.9 52.240-91 SECURITY PROHIBITIONS AND EXCLUSIONS (NOV 2025)

(DEVIATION)

C.10 52.252-6 AUTHORIZED DEVIATIONS IN CLAUSES (NOV 2020)

C.11 VAAR 852.204-72 PERSONNEL VETTING AND CREDENTIALING (DEVIATION)

(MAR 2026)

C.12 VAAR 852.219-73 VA NOTICE OF TOTAL SET-ASIDE FOR CERTIFIED

SERVICE-DISABLED VETERAN-OWNED SMALL BUSINESSES (JAN 2023)

(DEVIATION)

C.13 VAAR 852.219-75 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING—

CERTIFICATE OF COMPLIANCE FOR SERVICES AND CONSTRUCTION (JAN 2023)

(DEVIATION)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

SECTION E - SOLICITATION PROVISIONS

E.1 52.212-1 Instructions to Offerors—Commercial Products and Commercial Services.

E.2 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

E.3 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (DEVIATION

NOV 2025)

E.4 52.216-1 TYPE OF CONTRACT (NOV 2025) (DEVIATION)

E.5 52.233-2 SERVICE OF PROTEST (DEVIATION NOV 2025)

E.6 52.252-5 AUTHORIZED DEVIATIONS IN PROVISIONS (NOV 2020)

E.7 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (OCT 2018)

E.8 52.212-2 EVALUATION—COMMERCIAL PRODUCTS AND COMMERCIAL

SERVICES (DEVIATION NOV 2025)

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C261

Department of Veterans Affairs

Network Contracting Office 21

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[x] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [x] Monthly in Arrears

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

Tungsten e-Invoice Setup Information: 1-877-489-6135

Tungsten e-Invoice email: VA.Registration@Tungsten-Network.com

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

12.00 MO __________________ __________________

SACRAMENTO VALLEY ROUTE:

Sacramento VA Medical Center (SPS Processing Station):

10535 Hospital Way Mather, CA 95655 Sterile Processing Service: Building 650, 1st Floor

Contract Period: Base POP Begin: 06-01-2027 POP End: 05-31-2028 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Courier/Messenger MANUFACTURER PART NUMBER (MPN): none

McClellan Outpatient Clinic 5342 Dudley Blvd McClellan Park, CA 95652

Contract Period: Base POP Begin: 06-01-2027 POP End: 05-31-2028 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

EAST BAY ROUTE

Martinez VA Medical Center (SPS Processing Station):

150 Muir Road Martinez, CA 94553 Sterile Processing Service: Building 19, 2nd Floor

Contract Period: Base POP Begin: 06-01-2027 POP End: 05-31-2028 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

EAST BAY ROUTE:

Mare Island VA Clinic 201 Walnut Avenue Building 201 Mare Island, CA 94592-1107

Contract Period: Base POP Begin: 06-01-2027 POP End: 05-31-2028 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

SHASTA BUTTE ROUTE

Redding Outpatient Clinic (SPS Processing Station):

3455 Knighton Road Redding, CA 96002 Sterile Processing Service

Contract Period: Base POP Begin: 06-01-2027 POP End: 05-31-2028

PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Chico Outpatient Clinic 1601 Concord Ave Chico, CA 95928

Contract Period: Base POP Begin: 06-01-2027 POP End: 05-31-2028 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Redding Dental Clinic 760 Cypress Avenue Ste 121 Redding, CA 96001

Contract Period: Base POP Begin: 06-01-2027 POP End: 05-31-2028 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

SOUTHERN TIER ROUTE:

Stockton/Richard A. Pittman VA Clinic 6505 South Manthey Road French Camp, CA 95231

Contract Period: Base

POP Begin: 06-01-2027 POP End: 05-31-2028 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Modesto VA Clinic 1225 Oakdale Road Modesto, CA 95355

Contract Period: Base POP Begin: 06-01-2027 POP End: 05-31-2028 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Sacramento VA Medical Center (SPS Processing Station):

10535 Hospital Way

Contract Period: Option 1 POP Begin: 06-01-2028 POP End: 05-31-2029 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

McClellan Outpatient Clinic

5342 Dudley Blvd McClellan Park, CA 95652

Contract Period: Option 1 POP Begin: 06-01-2028 POP End: 05-31-2029 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Martinez VA Medical Center (SPS Processing Station):

150 Muir Road Martinez, CA 94553 Sterile Processing Service: Building 19, 2nd Floor

Contract Period: Option 1 POP Begin: 06-01-2028 POP End: 05-31-2029 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Mare Island VA Clinic 201 Walnut Avenue Building 201 Mare Island, CA 94592-1107

Contract Period: Option 1 POP Begin: 06-01-2028 POP End: 05-31-2029 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Redding Outpatient Clinic (SPS Processing Station):

3455 Knighton Road Redding, CA 96002 Sterile Processing Service

Contract Period: Option 1 POP Begin: 06-01-2028 POP End: 05-31-2029 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Chico Outpatient Clinic 1601 Concord Ave Chico, CA 95928

Contract Period: Option 1 POP Begin: 06-01-2028 POP End: 05-31-2029 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Redding Dental Clinic 760 Cypress Avenue Ste 121 Redding, CA 96001

Contract Period: Option 1 POP Begin: 06-01-2028 POP End: 05-31-2029 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Stockton/Richard A. Pittman VA Clinic 6505 South Manthey Road French Camp, CA 95231

Contract Period: Option 1 POP Begin: 06-01-2028 POP End: 05-31-2029 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Modesto VA Clinic 1225 Oakdale Road Modesto, CA 95355

Contract Period: Option 1 POP Begin: 06-01-2028 POP End: 05-31-2029 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Sacramento VA Medical Center (SPS Processing Station):

10535 Hospital Way

Contract Period: Option 2 POP Begin: 06-01-2029 POP End: 05-31-2030

PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

McClellan Outpatient Clinic 5342 Dudley Blvd McClellan Park, CA 95652

Contract Period: Option 2 POP Begin: 06-01-2029 POP End: 05-31-2030 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Martinez VA Medical Center (SPS Processing Station):

150 Muir Road Martinez, CA 94553 Sterile Processing Service: Building 19, 2nd Floor

Contract Period: Option 2 POP Begin: 06-01-2029 POP End: 05-31-2030 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Mare Island VA Clinic 201 Walnut Avenue Building 201 Mare Island, CA 94592-1107

Contract Period: Option 2 POP Begin: 06-01-2029 POP End: 05-31-2030 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Redding Outpatient Clinic (SPS Processing Station):

3455 Knighton Road Redding, CA 96002 Sterile Processing Service

Contract Period: Option 2 POP Begin: 06-01-2029 POP End: 05-31-2030 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Chico Outpatient Clinic 1601 Concord Ave Chico, CA 95928

Contract Period: Option 2 POP Begin: 06-01-2029 POP End: 05-31-2030 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Redding Dental Clinic 760 Cypress Avenue Ste 121 Redding, CA 96001

Contract Period: Option 2 POP Begin: 06-01-2029 POP End: 05-31-2030 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Stockton/Richard A. Pittman VA Clinic 6505 South Manthey Road French Camp, CA 95231

Contract Period: Option 2 POP Begin: 06-01-2029 POP End: 05-31-2030 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Modesto VA Clinic 1225 Oakdale Road Modesto, CA 95355

Contract Period: Option 2 POP Begin: 06-01-2029 POP End: 05-31-2030 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

SACRAMENTO VALLEY ROUTE:

Sacramento VA Medical Center (SPS Processing Station):

10535 Hospital Way

Contract Period: Option 3 POP Begin: 06-01-2030 POP End: 05-31-2031 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

McClellan Outpatient Clinic 5342 Dudley Blvd McClellan Park, CA 95652

Contract Period: Option 3 POP Begin: 06-01-2030 POP End: 05-31-2031 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Martinez VA Medical Center (SPS Processing Station):

150 Muir Road Martinez, CA 94553 Sterile Processing Service: Building 19, 2nd Floor

Contract Period: Option 3 POP Begin: 06-01-2030 POP End: 05-31-2031 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services

Mare Island VA Clinic 201 Walnut Avenue Building 201 Mare Island, CA 94592-1107

Contract Period: Option 3 POP Begin: 06-01-2030 POP End: 05-31-2031 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

SHASTA BUTTE ROUTE:

Redding Outpatient Clinic (SPS Processing Station):

3455 Knighton Road Redding, CA 96002 Sterile Processing Service

Contract Period: Option 3 POP Begin: 06-01-2030 POP End: 05-31-2031 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Chico Outpatient Clinic 1601 Concord Ave Chico, CA 95928

Contract Period: Option 3 POP Begin: 06-01-2030

POP End: 05-31-2031 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Redding Dental Clinic 760 Cypress Avenue Ste 121 Redding, CA 96001

Contract Period: Option 3 POP Begin: 06-30-2030 POP End: 05-31-2031 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Stockton/Richard A. Pittman VA Clinic 6505 South Manthey Road French Camp, CA 95231

Contract Period: Option 3 POP Begin: 06-01-2030 POP End: 05-31-2031 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Modesto VA Clinic 1225 Oakdale Road Modesto, CA 95355

Contract Period: Option 3 POP Begin: 06-01-2030 POP End: 05-31-2031 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Sacramento VA Medical Center (SPS Processing Station):

10535 Hospital Way

Contract Period: Option 4 POP Begin: 06-01-2031 POP End: 05-31-2032 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

McClellan Outpatient Clinic 5342 Dudley Blvd McClellan Park, CA 95652

Contract Period: Option 4 POP Begin: 06-01-2031 POP End: 05-31-2032 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Martinez VA Medical Center (SPS Processing Station):

150 Muir Road Martinez, CA 94553 Sterile Processing Service: Building 19, 2nd Floor

Contract Period: Option 4 POP Begin: 06-01-2031 POP End: 05-31-2032 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Mare Island VA Clinic 201 Walnut Avenue Building 201 Mare Island, CA 94592-1107

Contract Period: Option 4 POP Begin: 06-01-2031 POP End: 05-31-2032 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

SHASTA BUTTE ROUTE:

Redding Outpatient Clinic (SPS Processing Station):

3455 Knighton Road Redding, CA 96002 Sterile Processing Service

Contract Period: Option 4 POP Begin: 06-01-2031 POP End: 05-31-2032 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Chico Outpatient Clinic 1601 Concord Ave Chico, CA 95928

Contract Period: Option 4 POP Begin: 06-01-2031 POP End: 05-31-2032 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Redding Dental Clinic 760 Cypress Avenue Ste 121 Redding, CA 96001

Contract Period: Option 4 POP Begin: 06-01-2031 POP End: 05-31-2032 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Stockton/Richard A. Pittman VA Clinic 6505 South Manthey Road French Camp, CA 95231

Contract Period: Option 4 POP Begin: 06-01-2031 POP End: 05-31-2032 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services

Modesto VA Clinic 1225 Oakdale Road Modesto, CA 95355

Contract Period: Option 4 POP Begin: 06-01-2031 POP End: 05-31-2032 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

GRAND TOTAL __________________

B.3 PERFORMANCE WORK STATEMENT

Subject: Courier Services

GENERAL:

1.1. Services Provided: The Contractor shall provide transportation of contaminated medical instruments for the reprocessing of specified reusable medical equipment from sites within the VA Northern California Health Care System and deliver them to the designated Sterile Processing Service locations in accordance with the specifications contained herein to beneficiaries of the Department of Veterans Affairs (VA) and the Northern California Health Care System.

1.2. Place(s) of Performance – Services will be provided at the following locations within VA Northern California Health Care System (VANCHCS):

1.3. The applicable Wage Determination is determined by the county where the work is performed.

1.3.1. Location of pickup/transport services required will vary daily due to the schedule of required surgeries. The Contractor may be required to provide services at any of the following locations within VA Northern California Health Care System:

Chico VA OPC, 1601 Concord Ave, Chico, CA 95928

Fairfield VA OPC, 103 Bodin Circle, Fairfield, CA 94535

Martinez VA OPC, 150 Muir Road, Martinez, CA 94553

McClellan VA OPC, 5342 Dudley Boulevard, McClellan Park, CA 95652

Mare Island VA OPC, 201 Walnut Avenue, Mare Island, CA 94592

Modesto VA OPC, 1225 Oakdale Road, Modesto

Redding VA OPC, 3455 Knighton Road, Redding, CA 96002

Sacramento VA Medical Center, 10535 Hospital Way, Sacramento, CA 95655

Stockton/Richard A. Pittman VA OPC, 6505 South Manthey Road, French Camp, 95231

Yreka VA OPC, 101 E. Oberlin Road, Yreka, CA 96907

Yuba City VA OPC, 425 Plumas Blvd., Yuba City, CA 95991

1.3.2. Contractors shall be notified in writing by the Contracting Officer (CO), no less than 60 calendar days prior to the date services are required at a new location. The contract will be modified to reflect approved changes.

2. CONTRACTOR RESPONSIBILITIES:

2.1. Clinical Personnel Required: Contractor shall assign adequate quantity of experienced drivers to provide service to specified STAT, On-Call, and As Needed routes. The contractor shall certify that all drivers:

1) Have a valid California driver’s license

2) Be trained in biohazardous material handling, bloodborne pathogen exposure, and spill cleanup procedures in compliance with Department of Transportation (DOT) / CDC Transportation rules and regulations.

3) Be trained in Health Insurance Portability and Accountability Act (HIPAA)

2.2. Contractor Timeliness: Contractors are required to adhere strictly to scheduled pickup and delivery times, allowing for no more than a 15-minute delay. If arrival or departure will exceed this 15-minute window, the contractor dispatch must notify the SPS contact by phone with the reason for the delay, and this must occur during SPS operating hours.

Final traffic routes, patterns, and schedules will be established with mutual agreement before implementation.

2.2.1 Contract SPS transportation personnel shall be responsible for signing in and out when in attendance. Time sheets will be used by the COR to confirm hours/day and services provided against the contractor’s invoices.

2.3. Transport of Soiled Items: Contract SPS transportation personnel will be responsible for the following:

2.3.1. Contaminated items should be contained before transport through the medical facility to minimize airborne or contact spread of microorganisms, and to reduce the risk of cross-contamination and infection. Reusable collection containers must be biohazard, medical grade, puncture resistant, rigid, made of material that can be properly cleaned and decontaminated and contain a lid. Disposable, impervious plastic bags and sterilization pouches may not be used to transport contaminated RME.

2.3.2. Containers with biohazard labels used in the soiled utility room must be transported to SPS in a closed or imperviously covered cart. Containers are to be exchanged at each pick-up location, and the containers must be cleaned between each use.

2.3.3. Soiled biohazard labeled containers are to be dedicated for soiled transport and storage. Soiled biohazard labeled containers are never used to transport clean equipment.

2.3.4. Gross soil must be removed from RME at the point-of-use by the user prior to transport. This practice is considered pre-treatment and must contain the following steps: 1) The reusable devices are placed in a properly sized, biohazard-labeled, closed container. 2) It is the user's responsibility to dispose of sharps appropriately before returning RME to SPS. 3) Pretreat by spraying enzymatic gels or foam prior to transport to prevent drying. 4) All RME must be transported within four hours to the Decontamination Area of SPS for reprocessing. This includes clinics using RME outside the main facility (CBOCs).

2.3.5. A biohazard label is to be placed on containers used for contaminated equipment or

RME.

2.3.6. When transporting outside the medical facility:

2.3.6.1. The closed, soiled container to be transported to the host medical facility must be exchanged for a clean container at each scheduled pick up. The closed, soiled container must be placed in a larger container or closed cart for transport. The cart or container must be properly labeled for biohazard transport according to local, state, and federal Department of Transportation regulations. Soiled items must be contained in such a way as not to contaminate the person or persons in the transport vehicle or the vehicle itself.

2.3.6.2. Clean containers are to be dedicated for clean transport and storage. Clean containers must be clearly designated as such and are never to be used to transport soiled equipment. Reprocessed items (high-level disinfected or sterilized) must be transported in an enclosed vehicle.

4.3.7 Locations for pick-up and transportation

Sacramento Valley Route

Sacramento VA Medical Center (SPS Processing Station):

10535 Hospital Way Mather, CA 95655 Sterile Processing Service: Building 650, 1st Floor

McClellan Outpatient Clinic

5342 Dudley Blvd McClellan Park, CA 95652

East Bay Route

Martinez VA Medical Center (SPS Processing Station):

150 Muir Road Martinez, CA 94553

Sterile Processing Service: Building 19, 2nd Floor

Mare Island VA Clinic

201 Walnut Avenue Building 201 Mare Island, CA 94592-1107

Shasta Butte Route:

Redding Outpatient Clinic (SPS Processing Station):

3455 Knighton Road Redding, CA 96002 Sterile Processing Service

Chico Outpatient Clinic

1601 Concord Ave Chico, CA 95928

Redding Dental Clinic

760 Cypress Avenue Ste 121 Redding, CA 96001

Southern Tier Route:

Stockton/Richard A. Pittman VA Clinic

6505 South Manthey Road French Camp, CA 95231

Modesto VA Clinic

1225 Oakdale Road Modesto, CA 95355

Deliver: (What types of items delivered/picked up):

Medical Instruments, RMD transport containers

Point of Contact: Patricia Robles, Chief Nurse SPS, 916-366-5424

PREFERRED SCHEDULES:

ROUTE 1 (Sacramento Valley)

PICK-UP

LOCATION

ADDRESS ESTIMATED

TIME

LOCATION ADDRESS AVG #

Transport Bins

ESTIMATED

MILES

Mather VA

SPS

Monday thru Saturday – no Holidays

10535 Hospital Way bldg. 650 1E255 Mather, CA 95655

6:30 pick up clean RMD and deliver to

McClellan Dental Clinic- Bldg. 88

Arnold Ave bldg. 88 McClellan Park, CA 95652

8 13

McClellan Specialty Clinic- bldg.

98-Podiatry, Women’s Health, Eye Clinic

Dudley Blvd McClellan Park, CA 95652

6 Park in same lot

McClellan VA Dental Clinic

5401 Arnold Ave McClellan Park, CA 95652

12:30pm and 4:30pm pick up soiled RMD and deliver to

Mather SPS 10535 Hospital Way bldg.

650 1E255 Mather, CA 95655

8 per trip 13 per trip

McClellan

VA

Specialty Clinic

5342 Dudley Blvd McClellan Park, CA 95652

12:30pm and 4:30pm pick up soiled RMD from bldg.

98-Podiatry, Women’s Health, Eye Clinic and deliver to

Mather SPS 10535 Hospital Way bldg.

650 1E255 Mather, CA 95655

6 per trip

ROUTE 2

(East Bay)

PICK-UP

LOCATION

ADDRESS ESTIMATED

TIME

DROP-

OFF

LOCATION

ADDRESS AVG #

OF

BOXES

ESTIMATED

MILES

Martinez VA

SPS

Monday thru Friday – no Holidays

150 Muir Rd bldg. 19 2nd floor Martinez, CA

94553

7:30am pick up clean RMD and deliver to

Mare Island VA Dental Clinic

612 Mare Island Way Vallejo, CA 94592

8 18

Mare Island VA Dental Clinic

612 Mare Island Way Vallejo, CA 94592

12:30pm & 4:45pm pick up soiled RMD and deliver to

Martinez

VA SPS

150 Muir Rd bldg. 19 2nd floor Martinez, CA 94553

8 per trip

18 per trip

ROUTE 3

(Redding Dental &

Chico)

PICK-UP

LOCATION

ADDRESS ESTIMATED

TIME

DROP-

OFF

LOCATION

ADDRESS AVG #

OF

BOXES

ESTIMATED

MILES

Redding

SPS VA

Clinic Monday thru Friday – no Holidays

3455 Knighton Rd Redding, CA 96002

7:30am pick up clean RMD and deliver to

Cypress Avenue

VA

Dental Clinic

760 Cypress Ave #100 Redding, CA 96001

6 7.4

Redding

SPS VA

Clinic

3455 Knighton Rd Redding, CA 96002

10:30am pick up clean RMD and deliver to

Chico VA Clinic Dental, Podiatry, Women’s Health, Eye Clinic, Derm, Uro, ENT

Concord Chico, CA 95928

14 147

Chico VA Clinic

1601 Concord Chico, CA 95928

12:30pm & 4:45pm pick up soiled RMD from Dental, Podiatry, Women’s Health, Eye Clinic, Derm, Uro ENT and deliver to

Redding

SPS VA

Clinic

Knighton Rd Redding, CA 96002

14 per trip

147 per trip

Cypress Avenue VA Dental Clinic

760 Cypress Ave #100 Redding, CA 96001

12:30pm & 4:45pm pick up soiled RMD from Dental deliver to

Redding

SPS VA

Clinic

Knighton Rd Redding, CA 96002

6 per trip

7.4 per trip

ROUTE 4

(Southern Tier)

PICK-UP

LOCATION

ADDRESS ESTIMATED

TIME

DROP-

OFF

LOCATION

ADDRESS AVG #

OF

BOXES

ESTIMATED

MILES

Mather SPS VA Clinic Monday thru Saturday – no Holidays

10535 Hospital Way bldg. 650 1E255 Mather, CA 95655

6:30am pick up clean RMD and deliver to

Richard A.

Pittman VA Clinic Radiology, Derm, Podiatry, ENT, Dental, Uro, GYN, Gen Surg

S. Manthey Rd French Camp, CA 95231

16 55

Richard A.

Pittman VA Clinic

S. Manthey Rd

12:30pm & 4:45pm pick up soiled RMD

Mather

SPS VA

Clinic

10535 Hospital Way bldg. 650

16 55 each trip

French Camp, CA

95231 from Radiology, Derm, Podiatry, ENT, Dental, Uro, GYN, Gen Surg Dental deliver to

1E255 Mather, CA 95655

Modesto VA Clinic

1225 Oakdale Rd Modesto, CA 95355

11:30am pick up soiled RMD

THURSDAYS

ONLY from Radiology deliver to

Mather

SPS VA

Clinic

10535 Hospital Way bldg. 650 1E255 Mather, CA 95655

1 77

Mather SPS VA Clinic

10535 Hospital Way bldg. 650 1E255 Mather, CA 95655

6:30am pick up clean RMD

FRIDAYS

ONLY for Radiology and deliver to

Modesto VA Clinic

Oakdale Rd Modesto, CA 95355

1 77

In addition to the preferred schedules listed above, there may be as-needed trips throughout the year, approximately once a month.

The typical routes for as-needed trips will be:

• Between Redding SPS VA Clinic and Chico VA Clinic

• Between Martinez SPS VA Clinic and Mare Island VA Dental Clinic

• Between Mather SPS VA Clinic and McClellan VA Dental Clinic and Richard A. Pittman

VA Clinic

2. QUALIFICATIONS:

2.4. Staff/Facility:

2.4.1. License: Contract SPS Transportation personnel assigned by the Contractor to perform the services covered by this contract shall have a current state and federal license to perform transportation of contaminated/hazardous medical instruments and equipment in any State, Territory, or Commonwealth of the United States or the District of Columbia. All licenses held by the personnel working on this contract shall be full and unrestricted licenses.

2.4.2. Credentialing and Privileging: Credentialing and privileging is to be done in accordance with the provisions of VHA Handbook 1100.19 referenced above. The Contractor is responsible to ensure that contractor possesses the requisite credentials enabling the granting of privileges. All the listed documentation should be provided annually, and as new contracted drivers are added. This will allow SPS to validate delivery / pick up log signatures (in each SPS)

2.4.3. Technical Proficiency: Contract personnel shall be technically proficient in the skills necessary to fulfill the government’s requirements, including the ability to speak, understand, read and write English fluently. Contractor shall provide documentation, upon request of the CO/COR, to verify current and ongoing competency, skills, certification and/or licensure related to the provision of care, treatment and/or services performed. Contractor shall provide verifiable evidence of all educational and training experience, including any gaps in educational history for all contract transportation of contaminated medical instruments and equipment shall be responsible for abiding by the Facility's Medical Staff By-Laws, rules, and regulations (referenced herein) that govern medical staff behavior.

2.4.4. Standard Personnel Testing (PPD, etc.): Contractor shall provide the CO and COR with proof of the following tests for all SPS transportation personnel who will be performing services under the contract. Such information shall be provided within five (5) calendar days after contract award and prior to the first duty shift.

Tests shall be current within the past year.

2.4.4.1. TUBERCULOSIS TESTING: Contractor shall provide proof of a negative reaction to PPD testing for all contract SPS transportation personnel. A negative chest radiographic report for active tuberculosis shall be provided in cases of positive PPD results. The PPD test shall be repeated annually.

2.4.4.2. RUBELLA TESTING: Contractor shall provide proof of immunization for all contract SPS transportation personnel for measles, mumps, rubella or a rubella titer of 1.8 or greater. If the titer is less than 1.8, a rubella immunization shall be administered with follow-up documentation to the COR.

2.4.4.3. OSHA REGULATION CONCERNING OCCUPATIONAL EXPOSURE TO

BLOODBORNE PATHOGENS: Contractor shall provide generic self-study training for all contract SPS transportation personnel; provide their own Hepatitis B vaccination series at no cost to the VA if they elect to receive it;

maintain an exposure determination and control plan; maintain required records; and ensure that proper follow-up evaluation is provided following an exposure incident. The VA shall notify the Contractor of any significant communicable disease exposures as appropriate. Contractor shall adhere to current CDC/HICPAC Guidelines for Infection Control in health care personnel (as published in the American Journal for Infection Control (AJIC) 1998; 26:289-354 http://www.cdc.gov/hicpac/pdf/InfectControl98.pdf) for disease control. Contractors shall provide follow-up documentation of clearance to return to the workplace prior to their return.

2.4.5. National Provider Identifier (NPI) (as required): NPI is a standard, unique 10-digit numeric identifier required by HIPAA. The VHA must use NPIs in all HIPAA-standard electronic transactions for individual (health care practitioners) and organizational entities (medical centers). The Contractor shall have or obtain appropriate NPI and if pertinent the Taxonomy Code confirmation notice issued by the Centers for Medicare and Medicaid Services (CMS) National Plan and Provider Enumeration System (NPPES) be provided to the Contracting Officer with the proposal.

2.4.6. DEA (as required): Contractor shall provide copy of current DEA certificate in California where services will be provided under this contract.

http://www.cdc.gov/hicpac/pdf/InfectControl98.pdf

2.4.7. Conflict of Interest: The Contractor and all contract SPS transportation personnel are responsible for identifying and communicating to the CO and COR conflicts of interest at the time of proposal and during the entirety of contract performance. At the time of quote, the Contractor shall provide a statement which describes, in a concise manner, all relevant facts concerning any past, present, or currently planned interest (financial, contractual, organizational, or otherwise) or actual or potential organizational conflicts of interest relating to the services to be provided. The Contractor shall also provide statements containing the same information for any identified consultants or subcontractors who shall provide services. The Contractor must also provide relevant facts that show how it’s organizational and/or management system or other actions would avoid or mitigate any actual or potential organizational conflicts of interest. These statements shall be in response to the VAAR provision 852.209-70 Organizational Conflicts of Interest (Jan 2008) and fully outlined in response to the subject attachment in Section D of the solicitation document.

2.4.8. Citizenship Related Requirements:

2.4.8.1. The Contractor certifies that the Contractor shall comply with any and all legal provisions contained in the Immigration and Nationality Act of 1952 as Amended, its related laws and regulations enforced by Homeland Security, Immigration and Customs Enforcement, and the U.S Department of Labor as these may relate to non-immigrant foreign nationals working under contract or subcontract for the Contractor while providing services to Department of Veterans Affairs patient referrals.

2.4.8.2. While performing services for the Department of Veterans Affairs, the Contractor shall not knowingly employ, contract or subcontract with an illegal alien; foreign national non-immigrant who is in violation of their status, as a result of their failure to maintain or comply with the terms and conditions of their admission into the United States. Additionally, the Contractor is required to comply with all “E-Verify” requirements consistent with “Executive Order 12989” and any related pertinent Amendments, as well as applicable Federal Acquisition Regulations.

2.4.8.3. If the Contractor fails to comply with any requirements outlined in the preceding paragraphs or its Agency regulations, the Department of Veterans Affairs may, at its discretion, require that the foreign national who failed to maintain their legal status in the United States or otherwise failed to comply with the requirements of the laws administered by Homeland Security, Immigration and Customs Enforcement and the U.S Department of Labor, shall be prohibited from working at the Contractor’s place of business that services Department of Veterans Affairs patient referrals; or other place where the Contractor provides services to veterans who have been referred by the Department of Veterans Affairs; and shall form the basis for termination of this contract for breach.

2.4.8.4. This certification concerns a matter within the jurisdiction of an agency of the United States and the making of a false, fictitious, or fraudulent certification may render the maker subject to prosecution under 18 U.S.C. 1001.

2.4.8.5. The Contractor agrees to obtain a similar certification from its subcontractors.

The certification shall be made as part of the offeror’s response to the RFQ using the subject attachment of the solicitation document.

2.4.9. Annual Office of Inspector General (OIG) Statement: In accordance with HIPAA and the Balanced Budget Act (BBA) of 1977, the Department of Health and Human Services (HHS) Office of Inspector General (OIG) has established a list of parties and entities excluded from Federal health care programs.

Specifically, the listed parties and entities may not receive Federal Health Care payments due to fraud and/or abuse of the Medicare and Medicaid programs.

2.4.9.1. Therefore, Contractor shall review the HHS OIG List of Excluded Individuals/Entities on the HHS OIG web site at http://oig.hhs.gov/exclusions/index.asp to ensure that the proposed contract for SPS Transportation personnel is not listed. Contractor should note that any excluded individual or entity that submits a claim for reimbursement to a Federal health care program, or causes such a claim to be submitted, may be subject to a Civil Monetary Penalty (CMP) for each item or service furnished during a period that the person was excluded and may also be subject to treble damages for the amount claimed for each item or service. CMP’s may also be imposed against the Contractor that employ or enter into contracts with excluded individuals to provide items or services to Federal program beneficiaries.

2.4.9.2. By submitting their quote, the Contractor certifies that the HHS OIG List of Excluded Individuals/Entities has been reviewed and that the Contractors are and/or firm is not listed as of the date the offer was signed.

2.4.10. Non-Personal Healthcare Services: The parties agree that the Contractor and all contract SPS transportation personnel shall not be considered VA employees for any purpose.

2.4.11. Inherent Government Functions: Contractor and SPS transportation personnel shall not perform inherently governmental functions. This includes, but is not limited to, determination of agency policy, determination of Federal program priorities for budget requests, direction and control of government employees (outside a clinical context), selection or non-selection of individuals for Federal Government employment including the interviewing of individuals for employment, approval of position descriptions and performance standards for Federal employees, approving any contractual documents, approval of Federal licensing actions and inspections, and/or determination of budget policy, guidance, and strategy.

2.5. No Employee Status: The Contractor shall be responsible for protecting Contract SPS transportation personnel furnishing services. To carry out this responsibility, the Contractor shall provide or certify that the following is provided for all their staff providing services under the resultant contract:

Workers’ compensation http://oig.hhs.gov/exclusions/index.asp

Professional liability insurance

Health examinations

Income tax withholding, and

Social security payments.

2.6. Tort Liability: The Federal Tort Claims Act does not cover Contractor or SPS transportation personnel. When a Contractor or SPS transportation personnel has been identified as a provider in a tort claim, the Contractor shall be responsible for notifying their legal counsel and/or insurance carrier. Any settlement or judgment arising from a Contractor’s (or contract SPS transportation personnel) action or non-action shall be the responsibility of the Contractor and/or insurance carrier.

2.7. Key Personnel:

2.7.1. The VA Full-Time Equivalency (FTE) for the services required is approximately 10,400 hours = 5.0 VA FTE. FTE is defined by VA as a minimum of 80 hours every two weeks and does not include holidays. Part time (0.5 FTE) is identified by VA as a minimum of 40 hours every two weeks and does not include holidays.

2.7.2. Substitutions: During the first ninety (90) calendar days of performance, the Contractor shall make NO substitutions of key personnel unless the substitution is necessitated by illness, death or termination of employment. The Contractor shall notify the CO, in writing, within 15 calendar days after the occurrence of any of these events and provide the information required below. After 90 days, the Contractor shall submit the information required below to the CO at least 15 calendar days prior to making any permanent substitutions.

2.7.3. The Contractor shall provide a detailed explanation of the circumstances necessitating the proposed substitutions, complete resumes for the proposed substitutes, and any additional information requested by the CO. Proposed substitutes shall only be trained staff and no 3rd party substitutions. The CO will notify the Contractor within 15 calendar days after receiving receipt of all required information of the decision on the proposed substitutes. The contract will be modified to reflect any approved changes of key personnel.

2.7.4. For temporary substitutions where the key person shall not be reporting to work for three (3) consecutive workdays or more, the Contractor shall provide a qualified replacement for the key person. The substitute shall have comparable qualifications for the key person. Any period exceeding two weeks will require the procedure as stated above.

2.7.5. The Government reserves the right to refuse acceptance of any Contractor personnel at any time after performance begins, if personal or professional conduct jeopardizes patient care or interferes with the regular and ordinary operation of the facility. Breaches of conduct include intoxication or debilitation resulting from drug use, theft, patient abuse, dereliction or negligence in performing directed tasks, or other conduct resulting in formal complaints by patients or other staff members to designated Government representatives. Standards for conduct shall mirror those prescribed by current federal personnel regulations. Should the COR;

VA Chief, Supply Chain Management or designee show documented clinical problems or continual unprofessional behavior/actions with any contract SPS transportation personnel, s/he may request, without cause, immediate replacement of said contract SPS transportation personnel.

2.7.6. The CO and COR shall deal with issues raised concerning Contract SPS transportation personnel(s)’ conduct. The final arbiter on questions of acceptability is the CO.

2.8. Contingency Plan: Because continuity of care is an essential part of VA’s medical services, The Contractor shall have a contingency plan in place to be utilized if the contract SPS transportation personnel leaves Contractor’s employment or is unable to continue performance in accordance with the terms and conditions of the resulting contract.

2.9. Transport Vehicles: The Contractor shall only utilize a company issued vehicle when transporting both contaminated and reprocessed medical instruments and equipment to and from sites within the VA Northern California Health Care System. No personal vehicles should be allowable since transporting biohazardous material.

2.9.1. Vehicle Configuration – Vehicles used for equipment transport must be clearly marked with vendor signage, equipped with temperature and humidity monitoring devices, and include a physical barrier to separate clean and soiled items. All vehicles must be supplied with carts or dollies for safe handling of equipment, safety gloves, and cleaning wipes for immediate spill response.

3. VA HOURS OF OPERATION/SCHEDULING:

3.1. VA Business Hours: Sterile Processing Services operates from 8:00 am – 4:30 pm, Monday through Friday, excluding federal holidays.

3.1.1. Contractor shall notify the COR about any obstacles to meeting this performance measure.

3.1.2. Contract SPS transportation personnel shall be available and present in clinic during normal clinic hours as indicated above.

Federal Holidays: The following holidays are observed by the Department of Veterans Affairs:

New Year’s Day

Presidents Day

Martin Luther King Junior Day

Memorial Day

Juneteenth

Independence Day

Labor Day

Columbus Day

Veterans Day

Thanksgiving

Christmas

Any day specifically declared by the President of the United States to be a national holiday.

3.1.3. Quality Management/Quality Assurance Surveillance: Contract SPS transportation personnel shall be subject to Quality Management measures. Contractor performance will be monitored by the government using the standards as outlined in this Performance Work Statement (PWS) and methods of surveillance detailed in the Quality Assurance Surveillance Plan (QASP). The QASP shall be attached to the resultant contract and shall define the methods and frequency of surveillance conducted.

3.1.4. Patient Complaints: The CO will resolve complaints concerning Contractor relations with the Government employees or patients. The CO is final authority on validating complaints. In the event that the Contractor is involved and named in a validated patient complaint, the Government reserves the right to refuse acceptance of the services of such personnel. This does not preclude refusal in the event of incidents involving Physical or verbal abuse.

3.1.5. The Government reserves the right to refuse acceptance of any Contractor personnel at any time after performance begins, if personal or professional conduct jeopardizes patient care or interferes with the regular and ordinary operation of the facility. Breaches of conduct include intoxication or debilitation resulting from drug use, theft, patient abuse, dereliction or negligence in performing directed tasks, or other conduct resulting in formal complaints by patients or other staff members to designated Government representatives. Standards for conduct shall mirror those prescribed by current federal personnel regulations. The CO and COR shall deal with issues raised concerning Contractor’s conduct. The final arbiter on questions of acceptability is the CO.

3.1.6. Performance Standards: The QASP outlines required standards and will be a part of the resultant contract.

4. GOVERNMENT RESPONSIBILITIES:

4.1. VA Support Personnel, Services or Equipment

4.1.1. Pickup and Delivery Schedules: VANCHCS will adhere to scheduled pickup and delivery times, maintaining punctuality, to ensure timely service and avoid unnecessary delays for the contractor. Any anticipated delays and schedule changes will be communicated to the contractor promptly.

4.1.2. Contract Administration/Performance Monitoring: After award of contract, all inquiries and correspondence relative to the administration of the contract shall be addressed to: Department of Veterans Affairs, Network Contracting Office (NCO 21), 5342 Dudley Blvd. Bldg. 209, McClellan, CA 96562 and Sterile Processing Services (SPS), 10535 Hospital Way, Mather, CA 95655.

4.1.3. CO Responsibilities:

4.1.3.1. The Contracting Officer is the only person authorized to approve changes or modify any of the requirements of this contract. The Contractor shall communicate with the Contracting Officer on all matters pertaining to contract administration. Only the Contracting Officer is authorized to make commitments or issue any modification to include (but not limited to) terms affecting price, quantity or quality of performance of this contract.

4.1.3.2. The Contracting Officer shall resolve complaints concerning Contractor relations with the Government employees or patients. The Contracting Officer is final authority on validating complaints. In the event the Contractor effects any such change at the direction of any person other than the Contracting Officer without authority, no adjustment shall be made in the contract price to cover an increase in costs incurred as a result thereof.

4.1.3.3. In the event that contracted services do not meet quality and/or safety expectations, the best remedy will be implemented, to include but not limited to a targeted and time limited performance improvement plan; increased monitoring of the contracted services; consultation or training for Contractor personnel to be provided by the VA; replacement of the contract personnel and/or renegotiation of the contract terms or termination of the contract.

4.1.4. COR Responsibilities:

4.1.4.1. The COR shall be the VA official responsible for verifying contract compliance. After contract award, any incidents of Contractor noncompliance as evidenced by the monitoring procedures shall be…