Past Performance Survey.docx

This is a Past Performance Survey document designed to collect feedback on contractor performance for the telephone operator/switchboard services contract at San Francisco VA Health Care System. The survey serves as an evaluation tool to assess contractor capabilities and past performance quality relevant to this solicitation (36C26126Q0970), which requires four (4) telephone operators/switchboard operators for the Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 21.

The survey document functions as a template for gathering standardized performance information from references and prior clients, enabling the contracting officer to evaluate bidders' experience, reliability, and service quality in providing similar telephone operator and switchboard services. This assessment mechanism supports the VA's evaluation process by establishing objective criteria for measuring contractor past performance and capability to successfully deliver the required switchboard operator services to the San Francisco VA Health Care System.