36C26127P0017_1.docx

This is an Award Notice for a federal contract opportunity related to switchboard operator services at the Veterans Affairs Sierra Pacific Network. The Department of Veterans Affairs, Veterans Health Administration, Veterans Integrated Service Network 21 (VISN 21) awarded contract number 36C26127P0017 to Innovation at Work Inc. on October 16, 2026, in the amount of $3,261,544.00. The contract was solicited under solicitation number 36C26126Q0597 and is classified under Product Service Code R426 (Telephone Operators and Related Communications Services) and NAICS Code 561421 (Telephone Answering Services). The award was designated as a Service-Disabled Veteran-Owned Small Business (SDVOSBC) set-aside.

The awardee, Innovation at Work Inc., is located at 445 Dexter Avenue, Suite 4050, Montgomery, Alabama 36104, with UEI FBFALR6EY3V4. The contracting office is the VA Sierra Pacific Network Network Contracting Office (NCO) located at 3237 Peacekeeper Way, Building 209, McClellan Park, California 95652 (ZIP 95652). The Contracting Officer is Cynthia Diezel, reachable at cynthia.diezel@va.gov or 916-923-4567. The contract is designated to be archived 15 days after the award date and did not utilize Recovery Act funds.