Draft Statement of Work- Nikon Service Agreement.pdf

STATEMENT OF WORK

1.0 GENERAL SCOPE

a. The new VA Research and VMU facility at VA Palo Alto Health Care System had procured the

Nikon Confocal Microscope system a few years ago. In order to maintain the confocal system in optimal operating condition A1R-HD25 service agreement from Nikon is required to service and maintain the sensitive parts in the system. We want a base year with one option year contract.

2.0 SERVICE

The following equipment will be covered under an A1 Service Agreement.

A1 R HD-25 Scanner Module S/N 504140

LU-N4 S/N 41186

Detector Unit S/N 590861

LU Controller S/N 590861

The A1R-HD25 service agreement also includes NIS Elements Software Updates and one preventative maintenance (PM) visit per contract year. Objective lenses, lamps, optical fibers and monitors are not covered under this agreement.

The Nikon microscope and associated Nikon components are not covered under this service agreement but are covered under the Nikon Instruments Inc. limited warranty, five years for mechanical and optical components, one year for electrical components. Third party products are covered under their manufacturer’s warranties.

Service Agreement Benefits: Nikon Instruments Inc., provides exceptional service and support through biosystem service specialists. It allows consultation with Nikon technical experts. Repair parts, labor and travel are included in the services. Since the repair and service authorization is pre-approved, purchase order is not required to have eligible system repaired. They also offer multi-year and multi-system packages with cost-effective pricing options, customized to meet client’s needs.

Response Time: Telephone calls will be accepted during working hours from 9:00am to 4:30 pm EST. A Nikon representative should be on site within 4-6 business days. Nikon Service

Center at 631-845-7788.

3.0 SOLE SOURCE

Nikon Instruments Inc. is the sole source authorized service provider for Nikon Confocal and Super Resolution systems using highly skilled and factory trained service personnel.

All Confocal and Super Resolution service requests in the United States are handled directly through the Nikon Instruments Service department and not through any intermediate establishment or 3rd party billing entity. Any service scheduled or performed on Nikon Confocal or Super Resolution systems by unauthorized entities will void any warranties they may have. As the direct manufacturer and sole source service provider, Nikon Instruments Inc. is able to provide the most complete and efficient technical support and service without any obstacles or delays that typically are experienced when using an intermediate source.