36C26125Q0024.docx

36C26125Q0024

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

UEI:

EFT:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

570-25-1-316-0003 36C26125Q0024 09-27-2024 Olivia Duarte 559-228-5382 10-07-2024

12:00 PM

PDT

Department of Veterans Affairs Network Contracting Office 21 (NCO 21) VA Central California Health Care System 855 M Street, Suite 1020 Fresno CA 93721 X X 624410 $9.5 Million N/A X Department of Veterans Affairs VA Central California Health Care System 2615 E. Clinton Ave Fresno CA 93703 Department of Veterans Affairs Network Contracting Office 21 (NCO 21) VA Central California Health Care System 855 M Street, Suite 1020 Fresno CA 93721

Department of Veterans Affairs FMS-VA-2(101) Financial Services Center

PO BOX 149971

Austin TX 78714-9971 See CONTINUATION Page Childcare Services Note: Offerors shall follow the submission instructions specified in FAR Provisions 52.212-1 and 52.212-2, and their addendums included in this solicitation. Failure to follow the instructions will result in an unfavorable evaluation and may not be considered for award.

See CONTINUATION Page

570-3650160-316-8201100-2580 SPE0ZP1A1

X x Rico Johnson Table of Contents

Performance Work Statement…………………………………………………………….5

E.3 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (MAY 2024) 66

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C261 Department of Veterans Affairs Network Contracting Office 21 (NCO 21) VA Central California Health Care System 855 M Street, Suite 1020 Fresno CA 93721

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

3. INVOICES: Invoices shall be submitted in arrears:

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

36C26125Q0024

Page 1 of Page 1 of

DEPARTMENT OF VETERANS AFFAIRS

The Office of Women’s Health (OWH)-Veteran’s Childcare Assistance Program (VCAP)

PERFORMANCE WORK STATEMENT

Veterans Affairs (VA) Kids Care Services

1. Background The Johnny Isakson and David P. Roe, M.D. Veterans Health Care and Benefits Improvement Act of 2020, Deborah Sampson Act of 2020, Section 5107(a): Under section 5107(a) of the Johnny Isakson and David P. Roe, M.D. Veterans Health Care and Benefits Improvement Act of 2020 (P.L. 116-315; codified at 38 U.S.C. § 1709C), the Department of Veterans Administration, (VA) Office of Women’s Health (OWH) Veterans Childcare Assistance Program has a requirement to provide drop-in childcare services to veterans who have mental health appointments or intensive healthcare medical appointments at any VA facility. The services shall include flexible scheduling options for ad hoc childcare while veterans are receiving medical appointments at the VA medical center.

2. Scope of Work The Contractor shall provide hourly drop-in childcare services for children ages six (6) weeks through twelve (12) years old and up to eighteen (18) years of age for children with special needs, during hours that align with the outpatient clinic hours of the facility in accordance with those facilities in California’s state, where VA Kids Care resides and Federal laws pertaining to childcare centers. Any child that is less than 6 weeks old will not be accepted into VA Kids Care. The Contractor shall at all times provide at least one childcare attendant on-site with experience in caring for special needs children.

The Program consists of temporary care (not to exceed 3 hours) that offers children a variety of activities. The current maximum capacity is dependent on the space available at each facility. However, the daily operational capacity is determined by the age of the children, childcare attendant/child ratios, and the veteran needs.

The Contractor shall provide all manpower, resources, and services necessary to meet the following objectives:

a) Provide 2.75 Full Time Equivalent Staff at VA Central California Health Care System (VACCHCS) VA Kids Care, to include One (1) Full-time Childcare Clerk, One (1) Full-time Childcare attendant, and One (1) Part-time (0.75 FTE) Childcare attendant

b) Provide a childcare attendant clerk who must have experience in caring for special needs children when a childcare center has a special needs child on-site.

c) Provide a program manager who is responsible for the entirety of the program from compliance to staffing.

d) Provide manpower and communications to the VA Childcare Assistance Program (VCAP).

e) Provide safe and quality care for young children with strict adherence to health, sanitation, safety, fire, and risk management requirements.

f) Acquired respective state-qualified requirements and experienced management, support, and Child Development Staff, who communicate positively and professionally with children and parents.

g) Provide environments that positively contribute to children's physical, social, emotional, and cognitive growth.

h) In case of an emergency or incident where an attendant cannot reach the Veteran to come to VA Kids Care to address the physical needs of a child, the Contractor shall provide any necessary first aid, and in instances where a diaper change is emergent, the contractor will provide for the children. This information will be provided in a standard operating procedure (SOP) at a local site for staff to use.

The Government will provide the following:

a) Operational infrastructure such as space and furniture for VA Kids Care.

b) Marketing materials such as pamphlets to inform Veterans about the registration process and VA Kids Care contact information.

c) SOP for emergency procedures in case the Veteran is being admitted to the hospital. Additional SOPs will be provided upon award.

d) Diapers, baby wipes, including water, disposable books, and age-appropriate toys, for children to use.

e) The government will provide snacks when needed. However, the Veteran or caregiver must give the snack to the child outside of VA Kids Care to avoid potential allergic reactions to other children. Veterans can ask the childcare attendant for a snack for their children.

f) VACCHCS will provide a Kids Care Program Manager or designee, who will have oversight and will act as the Director of Operations for the Kids Care Program. This person is responsible for coordinating efforts between National and local leadership and works together with the Contractor and the program office to ensure VA Kids Care compliance with childcare regulations within the state.

The prices for services set forth below shall apply for payment purposes for all labor acquired under this contract. The Contractor may not charge the Government for any services associated with this contract at any prices other than those specified in the Pricing Schedule. The following fully loaded hourly labor rates for the stated categories shall be the basis for contract pricing.

Changes to the list of labor categories may be made after the contract award to allow for the performance of the required services. The Government’s current estimate reflects the number of hours anticipated for the necessary Contractor contracted roles under this contract. The Government expects the actual number of hours required to support the tasks outlined but the number of hours may increase or decrease throughout the life cycle of this contract in order to allow for currently unforeseen workload increases or decreases. As a result, the awarded contract value and estimated ceiling amounts may increase or decrease accordingly.

3. Place of Performance The Contractor will provide services at the following location:

VACCHCS VA Kids Care, 2615 E. Clinton Ave, Fresno, California 93703.

Hours of operation 0730 through 1700 Outpatient Clinic Hours are Monday to Friday from 08:00 am to 4:30 pm.

2615 E. Clinton Ave., Fresno, CA 93703 559-225-6100 Fresno, CA

Link

Note: Facility number followed by a letter identifies a Community-Based Outpatient Clinic (CBOC) Federal Holidays The Federal Holidays observed by the Federal Government are:

When one (1) of the holidays falls on Sunday, the following Monday shall be observed as a Federal Holiday. When a holiday falls on a Saturday, the preceding Friday shall be observed as a Federal Holiday by U.S. Government Agencies. Also included would be any day specifically declared by the President of the United States of America as a Federal Holiday.

In addition to following states requirements for operating drop-in childcare centers, the VA is exceeding state requirements. For example, each VA Kids Care center will have multiple cameras that will connect the VA Kids Care to the facility’s police. In addition, each VA Kids Care center will have a vestibule door system where the Veteran will drop off the kids in the area between the two doors and ONLY the kids will be buzzed into the VA Kids Care. No parents are allowed to enter behind the 2nd door.

4. Type of Contract The Government intends to award a Firm Fixed Price contract.

5. Period of Performance The period of performance shall be one (1) 12-month base year.

6. Task Areas

6.1 Specific Tasks and Deliverables

6.1.1 Task #1: Kick-off Meeting

Kick-off meeting shall occur no later than 5 days from task order award unless otherwise specified by the CO or COR, the contractor shall lead a kick-off meeting for the effort. The purpose of the kick-off meeting is to create an understanding between the VA and the contractor of the project approach, major actions, and schedule for key milestones and deliverables. The kick-off meeting shall also serve as the means to provide the vendor with additional details regarding required tasks. The vendor shall provide the Government with a draft presentation one business day prior to the meeting. The presentation shall review the task coordination details, e.g., meeting schedules and topics, deliverable review, issue resolution processes, and preferred communication mechanisms. The kick-off meeting shall be held at a VA facility or virtually, at the discretion of the Government. The completion of this meeting shall result in the following outcomes:

Deliverable(s):

· Kickoff Meeting (Agenda/Participation/Notes)

6.1.2 Task #2: Recurring Adhoc Report

The contractor shall be responsible for providing monthly reports/data on the total number of children accessing/utilizing VA Kids Care. Subsequently, the contractor shall also provide reports/data as requested by the COR.

Deliverable(s):

· Recurring Adhoc Report

6.1.3 Task #3: Contractor Responsibilities

The Contractor will be responsible for providing a contingency plan for emergency and routine leave coverage that meets staffing experience; certification requirements and child/care giver ratios to the local VCAP manager for concurrence. Additionally, the Contractor is required to provide the following documents to the Contracting Officer Representative/ Local VCAP Manager for each proposed contractor employee that will be performing under the contract.

1. List of proposed personnel and the job title for the position they will be performing.

2. Professional resumes for all proposed personnel, shall be no more than 3 pages.

3. Copy of professional certifications that are current and valid for the positions to be held. These certifications should include, but not limited to, proof of education, year of pertinent experience, employment history, current health condition, immunization history, references, etc.

The Contractor will be responsible for the hiring and recruitment of staff and will hire for the following positions listed below.

Each staff member must have the appropriate credentials and experience listed in the staff member’s position description.

6.1.4 Task #4: Childcare Clerk

Childcare Clerk who must be a minimum of 18 years of age, completed a high school education or equivalent and has documented experience working with children. The childcare clerk will function as the first-line work supervisor, providing guidance and direction to childcare attendant staff in the provision of their assigned duties. The Clerk will also function as the childcare liaison interacting with drop off parents, as well as VA Medical Center Staff (i.e. Fire; Safety; Executive Leadership; local Veteran Childcare Assistance Program (VCAP) Manager; Public Relations etc.). In the event the childcare center clerk is unavailable due to planned administrative leave, emergency, or sick leave the contractor must designate a person to be in charge that meets the minimum qualifications for with the respective State for a lead childcare clerk. The local VCAP manager or designee will be advised in advance of any planned absences that require designation and/or substitution of staffing and provide concurrence.

Deliverable(s):

· Childcare Clerk Labor Hours (2080 hours)

6.1.5 Task #5: Childcare Attendants

Childcare attendants must be a minimum of 18 years of age, completed a high school diploma or equivalent and will operates under the direct supervision of a childcare clerk.

Deliverable(s):

· One (1) Full-time Childcare Attendant Labor Hours (2080 hours)

· One (1) Part-time Childcare Attendant Labor Hours (1560 hours)

6.1.7. Deliverables Schedule

7. Veterans Requirements to Receive Childcare Services Veterans will be informed of the program via on-site signage, promotion through VA websites, mail, Veterans service organizations, clinical provider referrals, and general inquiries. Veterans will be required to sign an attestation that the Veteran has a medical appointment at the time of child drop-off.

Pending final regulations approval, intensive healthcare appointments are defined as follows:

38 U.S.C. § 17.324 Eligible appointments.

(a) VA will furnish childcare assistance under § 17.324 to an eligible veteran who receives at a VA medical facility:

(1) Mental health care (including a mental health-related appointment and an appointment where mental health is discussed); or

(2) An appointment that does not meet the criteria of paragraph (1) when the eligible veteran or the health care provider determines that the presence of the child may impact the effective provision of health care. Examples include, but are not limited to, an appointment where the presence of a child may be inappropriate, unsafe, or uncomfortable for the child or the eligible Veteran and an appointment where it may be difficult for the eligible veteran to adequately supervise the child for the duration of the appointment.

(b) The following are not eligible appointments under paragraph (a):

(1) Emergency room visits; and

(2) Any appointment requiring sedation.

7.1 Safety

7.1.1 Childcare Safety

Childcare Safety is ensuring freedom from accidental or inadvertent injury during childcare service processes. All adverse events, close calls, or intentionally unsafe acts must be reported immediately (same day) to the COR/Local VCAP manager or designee. In case of an emergency, the childcare center will follow VACCHCS prescribed guidance and the Standard Operating Procedures for initiating a Code-Blue or Rapid Response. Training will be provided by VA staff during initial orientation.

8. Inclement Weather Should the VA childcare center not open due to weather conditions; local leadership will make a determination and share the decision on its regular outlets such as the VA facility’s website, local radio and television stations will announce this information, and the Contracting Officer Representative (COR) will confirm and advise the Contractor of any closure. The childcare center should adjust its operating hours accordingly. The Veteran can call the local medical facility to confirm for childcare center’s closure.

9. Scheduling Services will be available between the hours of 8:00 a.m. to 4:30 p.m. Monday through Friday. However, the childcare services must be aligned with the outpatient clinic operations hours +/- 30 minutes to allow veteran time to drop off and pick up their kids. Pre- appointments for use of drop-in services are not required. Veteran may, however, contact the childcare center in advance of their appointment date. Capacity is dependent on the space availability at the local facility at any given time. However, it is anticipated that general use will not exceed three (3) hours for most users, with, drop-in consideration for the special needs of certain users based on multiple appointments and/or appointment types. The drop-off and pick-up area is located in the reception area of the childcare center.

10. Childcare attendant to Child Ratio The childcare center will operate within the childcare attendant to child ratio per the California’s State requirement.

Once the maximum capacity is reached for a stated age group, no additional children will be accepted within the stated age group. The Veteran can be put on a waitlist. Once the VA Kids Care has more capacity, the Contractor can contact the Veteran to inform them of the VA Kids Care availability.

Note: For additional state’s requirements, please click on the respective state link in the “Place of Performance” table above.

11. Contractor Responsibilities

The Contractor must submit all prospective employee qualification documents to the COR prior to finalizing employment. This will include, but is not limited to; proof of education, years of pertinent experience, employment history, immunization history (as required by state), references, etc.

The prospective contracted employee may not begin work until the initial VA required Childcare National Agency Check and Inquiries (CNACI) background checks and health requirements are met for taking care of children.

12. Licensure/Regulatory Requirements The Contractor must obtain a state license before submission of a proposal. The contractor must retain a license from the respective State Department of Early Learning and must operate in compliance with all State and Federal Laws and Regulations governing childcare centers with all applicable per State and Federal laws and regulations governing childcare centers.

The Government will ensure the VA Kids Care centers are licensed with all state regulations.

13. Key Personnel Skilled experienced professional and/or technical personnel are essential for successful Contractor accomplishment of the work to be performed under this effort. These are defined as individuals crucial to the successful performance of the orders issued and the programs being supported by those orders and are those persons identified as key personnel in accordance with solicitation requirements. The Contractor agrees that the key personnel will not be removed, diverted, or replaced from work without prior notification of the CO. Contractor staff will be fully qualified and have the level of experience necessary to accomplish the requirements of this PWS, as well as those requirements outlined in Section 6.0.

Shift Hours: Monday through Friday (Excluding Approved Federal Holidays)

1) Childcare Clerk (F/T (1) FTE 2080 hrs): 0730 -1600 (8 hours/day excluding 30-minute lunch break)

2) Childcare Attendant (F/T (1) FTE 2080 hrs): 0800-1630 (8 hours/day excluding 30-minute lunch break)

3) Childcare Attendant (P/T (0.75) FTE 1560 hrs): 1100-1700 (6 hours/day)

Substitution of Personnel:

Any personnel that the Contractor offers as substitutes shall have the ability and qualifications to meet or exceed the requirements of the contract. Requests to substitute personnel shall be reviewed and approved by the COR. In addition, the substitutes must be trained by the trainer to ensure the replaced childcare attendant is competent to do all tasks assigned. All requests for substitutions in personnel shall be submitted to the COR within fifteen (15) calendar days prior to making any change in key personnel. The request shall be written and provide a detailed explanation of the circumstances necessitating the proposed substitution. The contractor shall submit a complete resume for the proposed substitute. The COR will evaluate such requests and promptly notify the contractor of the recommendation in writing. Substitute staff should be designated by the contractor well before the need presents itself, as substitute staff will be required to have already completed the required VA background checks (including a CNACI) and mandatory VA training. The Government retains the right to remove personnel from employment at the VA site.

Skills, Relevant Experience, and Certification

Childcare Clerk (CCC)

Certification

• Must be a minimum of 18 years of age, high school diploma, GED or equivalent and has documented experience working with children

Experience / General Position Description – CCC shall:

• The childcare clerk will function as the first-line work supervisor, providing guidance and direction to childcare attendant staff in the provision of their assigned duties

• Will Function as a childcare liaison interacting with parents as well as VA Medical Center Staff (i.e. Fire; Safety; Executive Leadership; local Veteran Childcare Assistance Program (VCAP) Manager; Public Relations etc.).

Childcare Attendant (CCA)

Certification

• Must be a minimum of 18 years of age, completed a high school diploma, GED or equivalent and operates under the direct supervision of a childcare clerk

Experience / General Position Description – CCA shall:

• Be a skilled experienced professional with the technical experience essential for successful completion of the assigned work required under this contract

14. Adverse Events Adverse events may result from acts of commission or omission (e.g., negative outcomes from the childcare services provided). Examples of more common adverse events include child falls, procedural errors or complications, and missing children’s events. Contractor shall submit in technical proposal how they would address adverse events.

15. Close Calls A close call is an event or situation that could have resulted in an adverse event but did not, either by chance or through timely intervention. Such events have also been referred to as "near miss" incidents. An example of a close call would be when a child was almost picked up by an unauthorized adult, but the error was caught and corrected prior to the child being given to an unauthorized adult for pickup. Close calls are opportunities for learning and afford the chance to develop preventive strategies and actions; they receive the same level of scrutiny as adverse events that result in actual injury. Contractor shall submit in technical proposal how they would address close calls events.

16. Intentionally Unsafe Acts Intentionally unsafe acts, as they pertain to children, are any events that result from:

-A criminal act -A purposefully unsafe act -An act related to alcohol or substance abuse by an impaired adult/provider and/or staff member, or events involving alleged or suspected child abuse of any kind.

17. Notification of Adverse Actions The Veteran will be notified of any adverse action which occurred the same day of the incident. The notification will be given to the Veteran following the VHA Issue Brief. The Veteran will sign receipt of an acknowledgement, which does not relieve the contractor of responsibility for ramifications of such adverse action. Per Incident Report SOP: Incidents must be reported as soon as the situation allows, not to exceed one hour, to the Department of Veterans Affairs (VA) local VCAP Program Manager. The local VCAP Program Manager must submit the VA Kids Care mandatory incident report in accordance with the Veterans Health Administration (VHA) guidance on Assistant Under Secretary for Health for Operations (15) Guide to VHA Issue Briefs. The local VCAP Program Manager must notify the Veterans Childcare Assistance Program (VCAP) Director and the VA medical facility Director of all reportable incidents.

18. Reporting Requirements:

The Contractor shall be responsible for adhering to the VA security procedures that ensure both children and adults are safely and properly identified prior to childcare drop off and pick up. Identification of both child and adult shall include, but not be limited to, first and last name, phone number where an adult can be reached, State or Government issued ID of the parent or guardian, address, appointment time and place, and emergency contact. The Contractor will also be responsible for obtaining emergency points of contact for each child, who is not the parent or guardian of the child during drop off so that another designated responsible individual may pick up a child if the Veteran is unable to return to pick up the child after the child has been dropped off for childcare. An emergency Point of Contact (POC) shall be identified by first and last name and a phone number where the emergency POC can be reached.

Identification of children, adults, and emergency POC shall be recorded and provided the local VCAP Manager monthly or as requested.

The Contractor shall retain a paper log of Veteran use of the childcare center as well as materials used during that period of care. The daily log should contain but not be limited to the Veteran's full name, time and location of appointment(s), age of child/children, name of child/children, and emergency contact name and cell phone number. The information recorded in the log shall be determined via project meetings between the Contractor and local VCAP manager/VA Central Office designees before the actual start date of the program. Once the OI&T infrastructure is built, it will be transferred to an electronic log by VA employee.

The Contractor shall implement a quality assurance program to ensure that VA requirements are being met. The Contractor shall take corrective action when deficiencies are identified and return any corrective/additional information to the local VCAP manager or Compliance Officer within 14 calendar days.

The local VCAP manager/VA Central Office will have ultimate oversight, review, and rejection/acceptance of all performance related to this program/acquisition.

Under no circumstances should veterans receive billing from the contractor.

The contractor shall act as the program manager and be responsible for effective liaison with local VA /VA Central Office coordinators and the contract COR.

19. Facility Access and Control The Contractor and the local VCAP manager will work together to ensure the policies and checklists regarding safety; security and emergency procedures address opening and closing of the facility and checking that all doors and gates to the outside areas are secure. During emergencies, families or designated family representatives are notified by the Contractor or the local VCAP manager via telephone, Medical Center emergency notification system, radio, or television broadcast. Local facility emergency SOP will be followed in full force and effect.

The Contractor shall ensure that its employees working at the childcare center display his/her identification badge while on VA grounds. Employees are required to show their valid identification badge to gain access to the facility. If an employee's identification badge becomes lost or stolen, it must be reported to the local VCAP manager within one workday.

20. Physical Security Theft/Loss/Damage:

In cases of theft, the Contractor shall notify the local VCAP manager in writing within one hour upon discovery. The contractor shall provide the necessary security and precautions to safeguard and protect all Government equipment, property, and supplies. The contractor, at no cost to the Government, will replace any lost or stolen items. Replacement equipment shall be identical in quality to that which was originally furnished by the Government and shall meet all Consumer Product Safety Commission standards.

Lock and Key Control:

The local VCAP manager or designee shall sign for and receive from the Government the initial keys and locks for Government furnished facilities. The contractor is responsible for securing the physical facility and grounds which includes all equipment and furnishings both indoors. The contractor shall reimburse the Government for replacement of locks and keys when the contractor loses or duplicates a master key, all locks will be replaced at the contractor's expense. The contractor shall report the occurrence of a lost, stolen, or misplaced key to the VA Security Office and local VCAP manager within 24- hours after discovery of such a loss, theft, or misplacement.

21. Occupational Safety & Health Association (OSHA) Requirements The Contractor shall adhere to and maintain compliance with regulatory requirements found in Public Law, Government Policy and National Standards, Occupational Safety & Health Association (OSHA) Guideline 1910, and California State Licensing.

22. Phase-In Operations To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board during the seven (7) business day phase in period. The phase in period will commence upon each facility’s opening date. During the phase in period, the Contractor shall become familiar with performance requirements to fully satisfy performance requirements identified within the PWS.

23. Confidentiality and Nondisclosure It is agreed that press releases, marketing material or any other printed or electronic documentation related to this project, shall not be publicized by the contractor without the written approval of the COR and the designated VA Childcare Assistance Program Director. The contractor shall not use its involvement with the childcare program in any publicity arena nor any contractor advertisements.

Notes:

The Government prohibits any dissemination of religious information, prayer, and program activities within the childcare center that teach or promote religious doctrine.

24. Penalty for Non-Performance If the Contractor does not conform to contract requirements, the Government may require the Contractor to perform the services again in conformity with contract requirements, at no additional cost to the Government. When the defects in services cannot be corrected by performance, the Government may:

Require the contractor to take necessary action to ensure that future performance conforms to contract requirements.

25. Quality Assurance Surveillance Plan (QASP) Performance Standards define required performance for specific tasks. The Government performs surveillance to determine if the Contractor exceeds, meets or does not meet these standards. The Government may utilize the Performance Based Service Assessment Survey, provided as Attachment E, or other methods to compare Contractor performance to the Acceptable Levels of Performance (ALPs).

25.1 Methods of Surveillance

Various methods exist to monitor performance. The COR shall use any or several of the surveillance methods listed below in the administration of this QASP.

1. 100% Inspection (evaluates all outcomes) - Each month, the COR shall review all of the Contractor’s performance/generated documentation and document results accordingly. This assessment shall be placed in the COR’s Quality Assurance (QA) file.

2. Random Sample - The COR shall review a random sampling of the contractor’s performance/generated documentation and document your results accordingly. This assessment shall be placed in the COR’s QA file.

3. Validated Customer Complaint or Validated Below Average ALP in a Specific Area - Each month, the COR shall review the Contractor’s performance/generated documentation corresponding to a validated customer complaint or validated inability to perform in accordance with the ALP in a specific area and document your results accordingly. This assessment shall be placed in the COR’s QA file.

25.2 Frequency of Measurements

During task order performance, the COR will periodically analyze whether the negotiated frequency of surveillance is appropriate for the work being performed, and at a minimum shall be twice a year.

27.3 Acceptable Performance Levels (APLS)

Standard Surveillance Method Outcome

25.4 Documenting Performance

Acceptable Performance The Government shall document acceptable performance in accordance with the chart above. Any report may become a part of the supporting documentation for any contractual action.

Unacceptable Performance When unacceptable performance occurs, the COR shall inform the CO. This will always be in writing although when circumstances necessitate immediate verbal communication, that communication will be followed in writing. The COR shall document the discussion and place it in the COR file.

When the CO determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (CDR) and present it to the contractor's program manager.

The Contractor shall acknowledge receipt of the CDR in writing to the CO. The CDR will state how long after receipt the contractor has to take corrective action. The CDR will also specify if the contractor is required to prepare a corrective action plan to document how the Contractor shall correct the unacceptable performance and avoid a recurrence. The CO shall review the contractor's corrective action plan to determine acceptability.

Any CDRs may become a part of the supporting documentation for any contractual action deemed necessary by

26. Government Furnished Equipment

Government Provided Services and Furnished Property:

The Government will furnish the childcare facility for use by the Contractor to perform the requirements of this contract. Facilities are designed and equipped to meet VA fire, safety, health, and sanitation standards and program needs.

All requests for building maintenance will be made to the local VCAP manager or designee. The Contractor shall make no structural alterations to the facility. The Contractor shall return the facility to VA in the same condition as received, minus normal wear and tear. Inspections of the site will be completed by the local VCAP manager on a Quarterly basis and a written report of findings will be provided to the contractor. Any issues attributable to the Contractor’s neglect or abuse will be noted and may be subject to correction at the contractor's expense.

The Contractor will be responsible for the cleaning standard required by State and Federal Laws for all VA childcare center facilities per VA Kids Care Cleaning SOP.

The Contractor shall clean the non-hazardous spills and clean the toys per VA Kids Care Cleaning SOP. The Government will clean the VA childcare facility Care after hours.

The Government will provide grounds maintenance (grass-cutting, pest control, and garbage collection from the dumpsters), security, and fire protection.

The Government, during the implementation period will work with the local Center for Development and Civic Engagement (CDCE) office to provide toys, and materials to enhance the childcare program.

The COR and Contractor shall accomplish a joint inventory list that confirms all Government- furnished equipment provided to the contractor. Both the COR and contractor will sign and receive copies of the inventory.

The Government will provide the maintenance of all Government-furnished facilities and of all built-in real property (sinks, toilets, built-in cabinets, lighting, light bulb replacements, air conditioning and heating systems, and will pay for utilities (heat, air conditioning, electricity, and water). A listing of all Government-Furnished equipment will be reviewed by both the contractor and COR, for which the contractor will acknowledge receipt.

The Contractor shall be responsible for the cost of maintenance repairs in case of damages incurred because of the contractor's misuse or neglect.

The Government will make structural alterations as may be required to conform to applicable health, safety, and sanitation requirements or modified use of the facility.

The Government will provide external security via the VA Police Service.

The Government will provide access to fire protection and prevention via the local Fire Department.

The Government will provide telephone and limited computer networking capability compatible with the local system.

Prior to contract start date, the contractor shall conduct a joint inventory with the COR and sign a receipt for all non-consumable equipment and materials provided by Government. If for any reason the inventory has not been completed and signed by the contractor by the 10th working day following contract start date, the contractor shall accept Government's inventory list as true and accurate. The COR and the contractor shall jointly update inventory records every 6 months. Inventory copies shall be furnished to the contractor. The contractor, with like quality items, shall replace missing or damaged equipment beyond normal wear and tear. The COR shall approve replacement items. One month before contract completion, a joint inventory shall be conducted using the current inventory list.

The Contractor is responsible for notifying the COR of any Government Funded Property (GFP) that the contractor believes to be necessary to perform the contract and for notifying the COR of any maintenance, repair, or replacement of GFP.

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

Childcare Attendant 1 Contract Period: Base POP Begin: 11-04-2024 POP End: 11-03-2025 PRINCIPAL NAICS CODE: 624410 - Child Care Services PRODUCT/SERVICE CODE: G099 - Social - Other

MANUFACTURER PART NUMBER (MPN): NA

Childcare Attendant 2

POP Begin: 11-04-2024 POP End: 11-03-2025 PRINCIPAL NAICS CODE: 624410 - Child Care Services

Childcare Clerk

POP Begin: 11-04-2024 POP End: 11-03-2025 PRINCIPAL NAICS CODE: 624410 - Child Care Services

GRAND TOTAL

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (NOV 2023)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at Federal Acquisition Regulation (FAR) 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the Contracting Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include—

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer—System for Award Management, or 52.232-34, Payment by Electronic Funds Transfer—Other Than System for Award Management), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by EFT.

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR part 1315.

(h) Patent indemnity.