36C26121Q0816_1.docx

36C26121Q0816

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

DUNS:

DUNS+4:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

459-22-1-632-0008 36C26121Q0816 08-06-2021 Tim Smith 916-923-4517 08-20-2021 15:00

PDT

612MCP

Department of Veterans Affairs VA Sierra Pacific Network (VISN 21) VA Northern California HealthCare System 5342 Dudley Blvd, Bldg McClellan CA 95652-2609 X X 561720 $19.5 Million N/A X Kona Community Based Outpatient Clinic 75-377 Hualalai Rd Kailua-Kona HI 96740

612MCP

Department of Veterans Affairs Department of Veterans Affairs VA Northern California HealthCare System 3230 Peacekeeper Way, Bldg. 209 McClellan CA 95652-1012

Department of Veterans Affairs FMS VA-9(101) Financial Services Center PO Box 149971 Austin TX 78714-9971 See CONTINUATION Page Requirement for Kona CBOC Janitorial Service Base Period of Performance: 11/01/2021 through 10/31/2022 with four one-year option periods.

Note 1: “Offerors shall follow the submission instructions specified in FAR Provisions 52.212-1 and 52.212-2, and their addendums included in this solicitation. Failure to follow the instructions will result in an unfavorable evaluation and may not be considered for award.”

Note 2: All request for information must be submitted no later than 3 days prior to quote due date.

See CONTINUATION Page X Parvinder Brar Contracting Officer Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C261 Department of Veterans Affairs VA Sierra Pacific Network (VISN 21) VA Northern California HealthCare System 5342 Dudley Blvd, Bldg 209 McClellan CA 95652-2609

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

3. INVOICES: Invoices shall be submitted in arrears:

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

All invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

VA’s Electronic Invoice Presentment and Payment System – The FSC uses a third-party contractor, Tungsten, to transition vendors from paper to electronic invoice submission. Please go to this website: http://www.tungsten-network.com/US/en/veterans-affairs/ to register and begin submitting electronic invoices, free of charge. The Department of Veterans Affairs Tungsten Number is: AAA544240062 (this allows you to file invoices online for free.)

More information on the VA Financial Services Center is available at http://www.fsc.va.gov/einvoice.asp.

Vendor e-Invoice Set-Up Information:

If you have questions about the e-invoicing program or Tungsten, please contact the FSC at the phone number or email address listed below:

• Tungsten e-Invoice Setup Information: 1-877-489-6135

• Tungsten e-Invoice email: VA.Registration@Tungsten-Network.com

• FSC e-Invoice Contact Information: 1-877-353-9791

• FSC e-invoice email: vafsccshd@va.gov

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

STATEMENT OF WORK

KONA CBOC JANITORIAL SERVICE

SCOPE

Contractor shall furnish all necessary management, supervision, labor, tools, equipment, material, supplies and consumable to provide janitorial services.

Department of Veterans Affairs Community Based Outpatient Clinic Address:

Kona Community Based Outpatient Clinic 75-377 Hualalai Rd, Kailua-Kona, HI 96740

(808) 329-0774

Total Square Footage: 5,590 For Base Plus Four (4) Option Years Base: 11/01/21 - 10/30/22

OY1: 11/01/22 - 10/30/23

OY2: 11/01/23 - 10/30/24

OY3: 11/01/24 - 10/30/25

OY4: 11/01/25 - 10/30/26

A.1. BASIC CLEANING SERVICES

The contractor shall accomplish all cleaning tasks in keeping with industry standard to meet requirements of this SOW and the minimum cleaning frequencies establish herein. Contractor shall have no more than five COR documented customer complaints per month, per section.

A.1.1. ACRONYM: CO – Contracting Officer; COR – Contracting Officer’s Technical Representative; VAMC – VA Medical Center.

A.1.2. Hours of Operation: Cleaning of this facility shall take place Monday through Friday between the hours of 4:00 pm and 6:00 pm except Federal Holidays. The CBOC staff will be onsite during this timeframe. The COR must approve any changes to the contractor’s schedule in advance.

A.1.3. Maintain Floors: All floors, except carpeted areas, shall be swept, dust mopped, damp mopped, wet mopped, dry buffed and spray buffed as needed to ensure they have uniform, glossy appearance and are free from dirt, debris, dust, scuff marks, other stains and discoloration , and other foreign matter. Baseboards corners, and wall/floor edges shall also be clean. All floor maintenance solutions shall be moved to maintain floors underneath these items. All moved items shall be returned to their original and proper position.

A.1.4. Remove of Trash: All trash containers shall be emptied and returned to their initial location. Boxes, cans, and papers placed near a trash receptacle and marked “TRASH” shall be removed. Any soiled or torn plastic trash receptacle liners shall be replaced. The trash should be deposited in the nearest outside trash collection container. Trash receptacles shall be left clean, free of foreign matter and free of odors.

A.1.5. Clean and Disinfect: Completely clean, disinfect and polish all dry surfaces of exam tables, drinking fountains, sinks and plumbing fixtures. After cleaning, receptacles will be free of deposits, dirt, streaks and odors.

A.1.6. Clean Interior Glass/Mirror: Clean all interior glass in doors, partitions, walls, display cases, directory boards, etc. After glass cleaning, there shall be no traces of film, dirt, smudges, water or other foreign matter.

A.1.7.1. Clean Carpets/Floor Tiles: Spot clean or shampoo dirty carpets and/or floor tiles over an area of two square feet or less. Spots shall be removed immediately.

A.1.7.2. Vacuum and Clean Floor Mats: Vacuum and clean interior and exterior floor mats. After vacuuming or cleaning, mats shall be free of all visible lint, litter, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

A.1.8. General Spot Cleaning: Perform spot cleaning on a continual basis. Spot cleaning includes, but is not limited to, removing or cleaning smudges, fingerprints, marks, streaks, spills, etc. from washable surfaces of walls, partitions, vents, grillwork’s, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls and fixtures. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil.

A.1.9. General Dusting: All horizontal surfaces shall be dusted or cleaned to eliminate dust collection.

A.2. BASIC RESTROOM CLEANING SERVICES

The contractor shall accomplish all cleaning task to meet the requirements of this SOW and the minimum cleaning frequencies established herein. Contractor shall have no more than five COR documented customer complains per month, per section.

A.2.1. Clean and Disinfect: Completely clean and disinfect all surfaces of sinks, toilet bowls, urinals, lavatories, shower’s, shower mat, dispensers, plumbing fixtures, saunas, partitions, doors, walls and other such surfaces, using a germicidal detergent. After cleaning, receptacles will be free of deposits, dirt, streaks and odors. Disinfect all surfaces of partitions, stalls doors, entry doors (including handles, kick plates, ventilation grates, metal guards, etc.), and all wall areas adjacent to wall mounted lavatories, urinals and toilets.

A.2.2. Descale Toilets Bowls: Descaling shall be performed monthly at a minimum and as often as needed to keep areas free of scale, soap films, and other deposits. After descaling, surfaces shall be free from streaks, stains, scale, scum, urine and rust stains.

A.2.3. Sweep and Mop: After sweeping and mopping, the entire floor surface, including grout, shall be free from litter, dirt, dust and debris. Floors shall have a uniform appearance without streaks, swirl marks, detergent residue, or even an evidence of soil, stain, film or standing water. Movable items shall be tilted or moved to sweep and damp mop underneath. Floors shall be stripped, scrubbed, waxed, etc. as necessary to maintain sanitary conditions and a clean, uniform appearance.

A.2.4. Stock Restroom Supplies: Contractor shall ensure restrooms are stocked sufficiently so that supplies, including soap for the soap dispenser, paper towels, toilet seat cover and toilet paper, do not run out. Supplies shall be stored in designated areas. No overstocking shall be allowed. If supplies run out prior to the next service date, the contractor shall refill within (5) hours of notification.

A.3. PERIODIC CLEANING SERVICES

D.3.1. Strip, Scrub and Wax Floors: Strip, scrub, seal and wax floors as necessary to maintain a uniform glossy appearance. A non skid wax is required. A uniformed, glossy appearance is free of scuffmarks, heel marks, wax build-up, and other discoloration.

A3.2. Clean Interior Windows: Clean glass surfaces that are over seven (7) feet high. After surfaces have been cleaned, all traces of film, dirt, smudges, water and other foreign matter shall be removed from frames, casings, sills and glass.

A.3.4. Clean / Shampoo Carpets: ALL carpets shall be cleaned in accordance with standard commercial practices. A heavy-duty spot remover may be required in heavily soiled areas. After shampooing, the carpeted area will be uniformed in appearance and free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs and other similar items. Chairs, trash receptacles and other items shall be moved to clean carpets underneath and returned to their original location.

A.3.5. Exam Rooms / Procedure Room Cleaning: All floors shall be cleaned and maintained per acceptable industry standards that reduce the risk of cross contamination to patients and staff.

A.4. EMERGENCY OR SPEACIAL EVENT CLEANING SERVICES

Upon notification, the contractor shall perform emergency or special event cleaning required in any building, area or room covered under this contract. The contracting officer shall order cleaning services through the issuance of a delivery order for the appropriate and required work/task. Contractor shall begin emergency work, as determined by the COR ant the contracting officer, within one hour of notification, which may be verbal. The contracting officer or designated representative will notify the contractor as soon as a special event requirement is known, but no less than twenty-four (24) hours prior to the event. Completion schedule will be determined for each delivery order.

A.5. CONTRACTOR FURNISHED ITEMS

All equipment, supplies (including paper towels, toilet paper, soap, etc.) are to be contractor-furnished. Contractor is responsible for having a chemical inventory on hand and Safety Data Sheets (SDS) at the VA Facility for all chemicals and cleaning agent used. Contractor will not use or bring in any chemical agent to the VA Facility without an SDS. The following are cleaners and germicides that have been approved by the VA Infection Control Committee and may be used for this contract: Pine Oil Soap Concentrated, Sanichlor (for toilet), Envy (fro counters), Sanifresh, Stainless Steel Cleaner (for sunk), Spearmint Germicidal Cleaner (for floors), Lysol I.C. Antimicrobial Soap (for hand washing).

A.6. GOVERNMENT FURNITURE ITEMS

The government will provide one room for contractor’s use.

A.7. CONTRACTOR STAFF REQUIREMENTS

A.7.1 The contractor shall be responsible for ensuring all employees receive training appropriate for work in a medical office setting, for maintaining patient privacy, and have the appropriate background investigation completed. Any staff assigned for the performance of this contract shall have the ability to speak and read fluently in English. Reasonable accommodation will be provided whenever possible for a contractor employee with disabilities (i.e. hearing impaired, etc.).

A.7.1.1. The contractor is responsible for ensuring that janitorial personnel are trained in the proper utilization of personal protective equipment, wear such equipment as appropriate while cleaning, and are trained in proper cleaning procedures.

A.7.2. Shift Leader: The contractor shall appoint a supervisor for the work being performed under the terms of this contract. The supervisory housekeeper will be able to respond to the clinic site within 1.5 hours of notification by the COR.

A.7.3. Personnel Roasters: Current written rosters of all regular and alternate employees will be provided to the CO and COR. Employees not listed will not be allowed to work in the facility. (Also see paragraph A.7.6) A.7.4. Alternate / Backup Employees: The contractor shall ensure sufficient backup employees are trained and have the appropriate background investigation completed.

A.7.5. Employee Physical Examination: Contractor’s employees are required to have a physical examination prior to work on this contract. Each employee is expected to be in good physical health and able to work in patient care areas without risk to the patients. No personnel shall be assigned to this contract that are not in good physical health or pose a risk to patients. Contractor’s personnel who acquired a communicable illness shall not perform service under this contract and shall be free of illness before returning to work.

A.7.6. Employee Background Investigations: Contractor’s employees are required to have a background investigation initiated prior to performance on this contract. Please submit a list of employee names (first, middle and last); social security numbers; date of birth; place of birth; country of birth; and email address. Please also identify a contractor point of contact (POC); POC (business) address; POC phone number; and POC email address.

A.7.6.1. The contractor is ultimately responsible for the background investigation. Notification will be sent via email if additional information is needed, and the contractor must respond.

A.7.6.2. The contractor will be billed for each background investigation. The current rate is $210.00 each.

A.7.7. Records: Records of all employees training shall be maintained by the contractor and made available to the COR upon request.

A.7.8. Miscellaneous: Contractor personnel shall not consume food, snack, drinks or to tobacco products except during specified break periods in appropriate designated break/smoking areas. Unauthorized smoking, eating, theft or pilferage by contractor personnel shall constitute adequate cause for the Government to require the contractor immediately remove the offender(s) from employment on the medical facility premises for the duration of this contract.

A.8. QUALITY CONTROL/ QUALITY ASSURANCE

A.8.1. Quality Control: The contractor shall develop and maintain a quality program to ensure custodial services are performed in accordance with commonly accepted commercial practices. The contractor shall develop and implement procedures to identify, prevent and ensure non-recurrence of defective services. At a minimum, the contractor shall develop quality control procedures addressing the areas identified in sections A.1., A.2., A.3. and A.4. In compliance with clause FAR 52.246-4 entitled “Inspection of Services” the contractor shall provide a Quality Control Plan that contains, at a minimum, the items listed in paragraph A.8.1.1. through A.8.1.4. to the contracting officer for acceptance not later than the pre-performance conference. The contracting officer will notify the contractor of acceptance or required modification and obtain acceptance of the plan by the contracting officer before the contract start date. The plan shall include:

A.8.1.1. A description of the inspection system to cover all services specified in the statement of work. Description shall include specific as to areas to be inspected on both a scheduled and unscheduled basis, frequency of inspections, and the title and organization placement of the inspectors. Additionally control procedures of any government provided keys or lock combinations should be included.

A.8.1.2. A description of the methods to be used for identifying and preventing defects in the quality of service performed.

A.8.1.3. A description of the records to be kept to document inspections and corrective or preventive actions taken.

A.8.1.4. The records of inspections shall be kept and made available to the government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

A.8.2. Contractor Quality Control Program: Contractor shall have a quality control program to assure all requirements of the contract are provided as specified. The program shall be continuously improved and is therefore documented in loose-leaf manual format. The program shall include, but is not limited to, the following:

A.8.2.1. Written work instructions/procedures, procedures and product descriptions to implement contractual obligations. The preparation and maintenance of, and compliance with, these instructions shall be audited as a function of the Contractor’s Quality Program to assure compliance with or timely changes to the instructions. The COR shall be on document distribution for all formalized changes to the Contractor’s Quality Control Program. The COR will request corrective action to improve the quality of patient care or cure damage to the facility.

A.8.2.2. A method of early detection and correction of assignable conditions adverse to the quality of service, to include analysis or corrective action records (including customer complaints) in order to determine causes of defects. This method will include providing timely written explanation/documentation of the defectiveness and correction of cause in respond to Government corrective action requests also include bacteriological monitoring when necessary.

A.8.2.3. Written work instructions in accordance with paragraph A.8.2.1. for maintenance and use of inspection records and audit documentation. The quality control program shall assure the records are complete and reliable. Reliable records are objective evidence of the existing or past quality of service.

A.8.2.4. Written work instruction in accordance with paragraph A.8.2.2. to implement quality trend analysis and documentation of management action taken as a result of the analysis of quality data (including contractor and government records, complaints and audit result).

A.8.3. Quality Assurance Monitoring

a. The Government will monitor the contractor’s performance to assure that the performance thresholds and standards of performance are met in accordance with the statement of work. In accordance with FAR 52.212-4 (a) “Inspection/Acceptance” the Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price.

b. The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance standards describe the minimum acceptable level of the service required for each task. These thresholds are critical to mission success.

c. The Government COR will evaluate the services required by each task order to ensure compliance.

d. The contractor shall perform all work required by the task orders in a satisfactory manner in accordance with the appropriate SOW task order sheet. The COR will not consider the task completed until all deficiencies have been corrected.

e. The Government COR will inspect all work task required by the task order sheet to ensure contract performance on a monthly basis utilizing the attached work inspection sheet.

f. The Government COR will receive complaints from facility personnel and pass them on to the contractor’s quality inspector for correction.

g. The inspection period is monthly with twelve one-month periods during the year. Inspection period will be from the first of the month through the last day of the month. The COR should receive no more than (5) complaints. The COR will record results of the inspection, noting the date and time of the inspection. If inspection indicates unacceptable performance, the COR will notify the supervisor or quality inspector. The contractor shall be given two hours after notification during shift hours to correct the unacceptable performance. Report period is monthly. However, complaints are by task.

h. More than (5) COR documented complaints during the report period will result in a decrease of the monthly billing of one percent (1%) by facility at the end of the report period.

A.9. BUILDING SECURITY AND CONSERVATION

A.9.1. As the cleaning staff will perform tasks after clinic is closed, the contractor shall be responsible for arming/disarming the security system. Instructions will be provided during the post-award orientation conference prior to commencement of work.

A.9.2. Written work instructions are required to implement the requirement for building security. The contractor shall be provided keys or allowed access to all buildings and rooms/areas requiring cleaning. Keys or badge access to the clinic area will be provided during the post award orientation conference. The Government may choose to accompany contractor personnel when in certain secured areas. Keys provided to the contractor shall not be duplicated or removed from the premises of all the VAMC. All keys not issued for the day shall be retained in the designated locked key box. Only shift leaders will be issued a master key and it shall be in their possession white they are on duty. The contractor shall be responsible for immediately reporting the occurrence of a lost key to the COR or the Chief of Safety & Security. The Government at the contractor’s expense (including rekeying all doors that were affected by the lost key) shall replace any key lost by contractor personnel. In the event a master key is lost or duplicated, the Government shall replace all locks and keys on that system and the total cost deducted from the monthly payment due the contractor. If a standard key is lost, the Government shall replace the lock for that room and the total cost deducted from the monthly payment due the contractor.

A.9.3. Contractor’s employees shall not allow anyone use of any key in their possession. They shall not open locked rooms or areas to permit entrance by persons other than contractor employees performing assigned duties. All rooms/areas unlocked for cleaning shall not be left unattended during the cleaning process and shall be locked by contractor personnel after completion of cleaning duties.

A.9.4. If any difficulty is encountered in keeping areas locked or windows closed, the COR shall be notified.

A.9.5. Contractor personnel shall turn off all lights they turned on when entering an area.

A.9.6. The contractor shall provide evidence that its employees are trained for providing janitorial services for healthcare facility in all aspect of cleaning and in the use of all chemicals utilized by the contractor. The contractor shall ensure that a minimum of 20 hours job specific training is conducted per year. Training shall include the following:

A.9.6.1. Minimum Contractor-Furnished Training: Initial training shall cover the following topics listed 29 Code of Federal Regulation (CFR) (Labor) 1910.1-1910.1450 and include the item listed below. Training should not be less than full days.

A.9.6.2. General orientation of basic bacteriological concepts, including the basics of how disease is caused and transmitted, how it can be prevented, reduced or contained through proper environmental sanitation methods.

A.9.6.3. Infection control orientation, relating duty functions to the technical provisions of this specification.

A.9.6.4. Proper use and handling of germicidal detergents, supplies and equipment.

A.9.6.5. Care and maintenance of contractor and government furnished properly.

A.9.6.6. Familiarization with local fire prevention and safety procedures.

A.9.6.7. Familiarization with applicable facility policies/regulations and their effect on sanitation services.

A.9.6.8. Familiarization with the contractor’s procedures manual A.9.6.9. Individual duties and responsibilities A.9.6.10. Procedures for replenishing cleaning supplies and obtaining equipment repair.

A.9.6.11. Role of contractor’s personnel in the facility and their impact on patient care A.9.6.12. Techniques/methods for measuring quality of work performance.

A.9.6.13. Basic orientation to the facility, function, mission, goals A.9.6.14. Facility emergency fire and disaster program A.9.6.15. Hazardous Communication Standard A.9.6.16. Utility Operation A.9.6.17. Standard Precautions A.9.6.18. Emergency Preparedness A.9.6.19. Body Mechanics/Lifting A.9.6.20. Accident Reporting A.9.6.21. Sexual Harassment A.9.6.22. Ethics A.9.6.23. Refresher Training: The contractor is required to provide employees annual refresher training within 30 days of the exercise of each option year. Records of all employee refresher training shall be maintained by the contractor and submitted to the COR within 30 days of such training to verify that refresher training has been accomplished. The contractor shall notify the COR as to when new annual training is required.

A.9.6.24. Developmental Training: The contractor shall plan for developmental employee training session for all employees at a frequency of no less than monthly. At all times the contractor shall maintain a current series of three monthly programs. The proposed initial program plans, including topical outlines with a brief statement of content and approximate length of programs, shall be available for review by the CO prior to award. Developmental training shall include, but not be limited to, updating in the areas referred to in section D.11. and developmental topics such as communication, individual behavior, group behavior and motivation.

A.10. SAFETY REQUIREMENTS

A.10.1. The contractor shall take safety precautions as are necessary to protect the lives and health of the occupants of the building during performance of contract requirements. The contractor shall immediately correct any fire and safety deficiencies caused by his/her personnel.

A.10.2. Handling of Infectious Medical Waste (“Red Bag” Waste and Sharps”) Containers: The contractor’s employees may be required to collect biohazard” Red Bag” waste and solid, enclosed “Sharps” containers from the medical facility exam and treatment rooms, and to deposit the bags and containers in designated biohazard waste containers (usually located outside and at the rear of the facility in a locked cage or storage facility).

A.13. QUALIFYING CORPORATE EXPERIENCE REQUIREMENTS

Offers will be considered only from firms who are, in the judgment of the contracting officer, well-established in the janitorial business, are financially responsible and able to show evidence of resources, experience and qualifications necessary to render service under the contract.

A.14. DESIGNATION OF CONTRACTING OFFICER’S REPRESENTATIVE (COR)

A Representative of the contracting Officer (COR) will be designated to represent the Contracting Officer in furnishing technical guidance and advice under this contract. The foregoing is not be construed as authorization to interpret or furnish advice and information to Contractor relative to the financial or legal aspect of the contract. Those matters are the responsibility of the Contracting Officer and shall not be delegated.

A.15. The contracting Officer is responsible for the administration of this contract. The Contracting Officer is the only individual authorized, to extent indicated in this contract, to take actions on behalf of the Government, which may result in changes in the contract terms, to include deviation from the statement of work, details, and performance schedules. Communications pertaining to contractual matters shall be addressed to the Contracting Officer. No changes in or deviation from the scope of work shall be affected without a written modification to the contract executed by the Contracting officer. No oral statements of any person whosoever will in any matter or degree modify or otherwise affect the terms of this contract.

A.16. SITE SPECIFIC REQUIREMENTS

A.16.1 DAILY

a. Empty trash receptacles in accordance with paragraph A.14.

b. Dust mop and Damp mop in accordance with paragraph A.13.

c. Spot clean and vacuum all carpeted areas in accordance with paragraph A.1.7. through A.1.7.2.

d. Clean glass / mirror in accordance with A.1.6.

e. Disinfect exam tables, sink and drinking fountains in accordance with paragraph D.1.5.

f. Disinfect cabinets in exam rooms, top of shelves: free standing gooseneck light fixtures, and vinyl chairs.

g. Clean and restock restrooms in accordance with section A.2.

h. Clean the entrance walkways and stairways.

A.16.2. WEEKLY (FRIDAYS)

a. Spot clean all walls, doors and frames.

b. Clean storage areas, clean, organize and restock janitorial storage area.

c. Clean elevator walls, doors and floor.

d. Clean and vacuum vents, fans and upholstered furniture.

e. Descale restrooms in accordance with paragraph D.2.2.

A.16.4. QUARTERLY SERVICES (FEBRUARY, MAY, AUGUST, AND NOVEMBER – FIRST WEEK)

a. Clean the air conditioning registers and clean the ceiling tile next to the registers.

b. Strip and wax all floors. In the exam rooms, furniture must be removed prior and then replaced. Baseboards shall also be cleaned.

c. Shampoo all carpeted areas to include moving and replacing furniture.

A.16.5. SEMIANNUALLY (MARCH AND SEPTEMBER-FIRST WEEK)

a. Wash inside and outside of all windows and clean all screens.

b. Clean all upholstered furniture (upstairs and downstairs)

c. Pressure wash front entrance and stairs on both sides.

A.16.6. ANNUALLY (NOVEMBER-FIRST WEEK)

Wash all Venetians blinds ( or windows covering): vacuum all drapes in place.

NARA Records Management Language for Contracts (May 2017):

https://www.archives.gov/records-mgmt/handbook/records-mgmt-language.html

RECORDS MANAGEMENT OBLIGATIONS

A. Applicability

This clause applies to all Contractors whose employees create, work with, or otherwise handle Federal records, as defined in Section B, regardless of the medium in which the record exists.

B. Definitions “Federal Record” as defined in 44 U.S.C. § 3301, includes all recorded information, regardless of form or characteristics, made or received by a Federal agency under Federal law or in connection with the transaction of public business and preserved or appropriate for preservation by that agency or its legitimate successor as evidence of the organization, functions, policies, decisions, procedures, operations, or other activities of the United States Government or because of the informational value of data in them.

The term Federal record:

1. includes [Agency] records.

2. does not include personal materials.

3. applies to records created, received, or maintained by Contractors pursuant to their [Agency] contract.

4. may include deliverables and documentation associated with deliverables.

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

Kona CBOC Janitorial Services as described in the Statement of Work Contract Period: Base POP Begin: 11-01-2021 POP End: 10-31-2022

Kona CBOC Janitorial Services as described in the Statement of Work Contract Period: Option 1 POP Begin: 11-01-2022 POP End: 10-31-2023

Kona CBOC Janitorial Services as described in the Statement of Work Contract Period: Option 2 POP Begin: 11-01-2023 POP End: 10-31-2024

Kona CBOC Janitorial Services as described in the Statement of Work Contract Period: Option 3 POP Begin: 11-01-2024 POP End: 10-31-2025

Kona CBOC Janitorial Services as described in the Statement of Work Contract Period: Option 4 POP Begin: 11-01-2025 POP End: 10-31-2026

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SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS (OCT 2018)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at FAR 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the Contracting Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include—

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer—System for Award Management, or 52.232-34, Payment by Electronic Funds Transfer—Other Than System for Award Management), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by EFT.

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR part 1315.

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark or copyright, arising out of the performance of this contract, provided the Contractor is reasonably notified of such claims and proceedings.

(i) Payment.—

(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt Payment Act (31 U.S.C. 3903) and prompt payment regulations at 5 CFR part 1315.

(3) Electronic Funds Transfer (EFT). If the Government makes payment by EFT, see 52.212-5(b) for the appropriate EFT clause.

(4) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date which appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

(5) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall—

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the—

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order number, if applicable;

(C) Affected line item or subline item, if applicable; and

(D) Contractor point of contact.

(ii) Provide a copy of the remittance and supporting documentation to the Contracting Officer.

(6) Interest.

(i) All amounts that become payable by the Contractor to the Government under this contract shall bear simple interest from the date due until paid unless paid within 30 days of becoming due. The interest rate shall be the interest rate established by the Secretary of the Treasury as provided in 41 U.S.C. 7109, which is applicable to the period in which the amount becomes due, as provided in (i)(6)(v) of this clause, and then at the rate applicable for each six-month period as fixed by the Secretary until the amount is paid.

(ii) The Government may issue a demand for payment to the Contractor upon finding a debt is due under the contract.

(iii) Final decisions. The Contracting Officer will issue a final decision as required by 33.211 if—

(A) The Contracting Officer and the Contractor are unable to reach agreement on the existence or amount of a debt within 30 days;

(B) The Contractor fails to liquidate a debt previously demanded by the Contracting Officer within the timeline specified in the demand for payment unless the amounts were not repaid because the Contractor has requested an installment payment agreement; or

(C) The Contractor requests a deferment of collection on a debt previously demanded by the Contracting Officer (see 32.607-2).

(iv) If a demand for payment was previously issued for the debt, the demand for payment included in the final decision shall identify the same due date as the original demand for payment.

(v) Amounts shall be due at the earliest of the following dates:

(A) The date fixed under this contract.

(B) The date of the first written demand for payment, including any demand for payment resulting from a default termination.

(vi) The interest charge shall be computed for the actual number of calendar days involved beginning on the due date and ending on—

(A) The date on which the designated office receives payment from the Contractor;

(B) The date of issuance of a Government check to the Contractor from which an amount otherwise payable has been withheld as a credit against the contract debt; or

(C) The date on which an amount withheld and applied to the contract debt would otherwise have become payable to the Contractor.

(vii) The interest charge made under this clause may be reduced under the procedures prescribed in 32.608-2 of the Federal Acquisition Regulation in effect on the date of this contract.

(j) Risk of loss. Unless the contract specifically provides otherwise, risk of loss or damage to the supplies provided under this contract shall remain with the Contractor until, and shall pass to the Government upon:

(1) Delivery of the supplies to a carrier, if transportation is f.o.b. origin; or

(2) Delivery of the supplies to the Government at the destination specified in the contract, if transportation is f.o.b. destination.

(k) Taxes. The contract price includes all applicable Federal, State, and local taxes and duties.

(l) Termination for the Government's convenience. The Government reserves the right to terminate this contract, or any part hereof, for its sole convenience. In the event of such termination, the Contractor shall immediately stop all work hereunder and shall immediately cause any and all of its suppliers and subcontractors to cease work. Subject to the terms of this contract, the Contractor shall be paid a percentage of the contract price reflecting the percentage of the work performed prior to the notice of termination, plus reasonable charges the Contractor can demonstrate to the satisfaction of the Government using its standard record keeping system, have resulted from the termination. The Contractor shall not be required to comply with the cost accounting standards or contract cost principles for this purpose. This paragraph does not give the Government any right to audit the Contractor's records. The Contractor shall not be paid for any work performed or costs incurred which reasonably could have been avoided.

(m) Termination for cause. The Government may terminate this contract, or any part hereof, for cause in the event of any default by the Contractor, or if the Contractor fails to comply with any contract terms and conditions, or fails to provide the Government, upon request, with adequate assurances of future performance. In the event of termination for cause, the Government shall not be liable to the Contractor for any amount for supplies or services not accepted, and the Contractor shall be liable to the Government for any and all rights and remedies provided by law. If it is determined that the Government improperly terminated this contract for default, such termination shall be deemed a termination for convenience.

(n) Title. Unless specified elsewhere in this contract, title to items furnished under this contract shall pass to the Government upon acceptance, regardless of when or where the Government takes physical possession.

(o) Warranty. The Contractor warrants and implies that the items delivered hereunder are merchantable and fit for use for the particular purpose described in this contract.

(p) Limitation of liability. Except as otherwise provided by an express warranty, the Contractor will not be liable to the Government for consequential damages resulting from any defect or deficiencies in accepted items.

(q) Other compliances. The Contractor shall comply with all applicable Federal, State and local laws, executive orders, rules and regulations applicable to its performance under this contract.

(r) Compliance with laws unique to Government contracts. The Contractor agrees to comply with 31 U.S.C. 1352 relating to limitations on the use of appropriated funds to influence certain Federal contracts; 18 U.S.C. 431 relating to officials not to benefit; 40 U.S.C. chapter 37, Contract Work Hours and Safety Standards; 41 U.S.C. chapter 87, Kickbacks; 41 U.S.C. 4712 and 10 U.S.C. 2409 relating to whistleblower protections; 49 U.S.C. 40118, Fly American; and 41 U.S.C. chapter 21 relating to procurement integrity.

(s) Order of precedence. Any inconsistencies in this solicitation or contract shall be resolved by giving precedence in the following order:

(1) The schedule of supplies/services.

(2) The Assignments, Disputes, Payments, Invoice, Other Compliances, Compliance with Laws Unique to Government Contracts, and Unauthorized Obligations paragraphs of this clause;

(3) The clause at 52.212-5.

(4) Addenda to this solicitation or contract, including any license agreements for computer software.

(5) Solicitation provisions if this is a solicitation.

(6) Other paragraphs of this clause.

(7) The Standard Form 1449.

(8) Other documents, exhibits, and attachments

(9) The…