36C26120Q0076-001.docx

Statement of Work Preventive Maintenance and Emergency Repairs (as needed) of Rack Washer at SFVAMC Bldg. 41 Tecniplast 10-21-19

1.0 Scope of Work. The Contractor shall provide a service contract that includes unlimited emergency repair visits and 2 scheduled preventative maintenance visits, with all labor and parts included at 100% for Atlantis EVO rack washer SN# 931115 for a period of 1 base year plus 4 option years. The unit is located in building 41, 4150 Clement Street, San Francisco, CA 94121.

2.0 Period of Performance One year from the beginning of the contract plus 4 additional option years.

Period of Performance

3.0 Location and Hours of Operation. Maintenance shall be accomplished at Building 41, 4150 Clement Street, San Francisco, CA 94121. The Contractor shall perform maintenance during normal operating business hours from 8:00 am to 5:00pm.

4.0 Points of Contact:

4.1 Government Point of Contact – Colleen Hefner

4.2 Other—Gina Orcino—VMU Supervisor.

5.0 Government Point of Contact duties and responsibilities:

5.1 The Government Point of Contact reserve the right to inspect contractor performance in random inspections.

5.2 The Government Point of Contact will be responsible to certify invoices prior to payment by DFAS Austin.

6.0 Contractor Responsibilities and Tasks:

6.1 The Contractor shall provide qualified technicians who shall perform in a professional manner in accordance to industry standards and VA local policies.

6.2 At the conclusion of each repair and scheduled maintenance visit, the Contractor shall provide a written service report indicating the date of service, the model, serial number and location of equipment serviced, the name of the service representative, and the services performed and parts replaced. The reports shall be delivered to the SFVAMC Veterinary Medical Unit (VMU), Mail Code 151AC, at 4150 Clement Street, San Francisco, CA 94121.

6.3 Preventive Maintenance: Preventive maintenance is as noted under the Preventive Maintenance Schedule. Preventive maintenance inspections will be coordinated with the VMU Supervisor. Maintenance shall comply with all applicable regulations and manufacturers specifications, and it will include, but is not limited to the following:

6.3.1 Reviewing operating system diagnostics to ensure that the equipment is operating within its specifications.

6.3.2 Calibrating and cleaning of equipment: as appropriate for preventative maintenance and optimal performance of equipment.

6.3.3 Replacing any worn or defective parts: as required for preventative maintenance and optimal performance of equipment.

6.4. Preventive Maintenance/Emergencies Schedule: 2 scheduled PM visits per year plus unlimited emergency repairs.

6.5 Parts and Labor: The Contractor shall furnish and replace all necessary parts as required to return the rack washers to full manufacturers published specifications. All parts supplied shall be OEM (Tecniplast) parts and compatible with existing equipment. The contractor shall use new parts only. Re-built or backward-engineered parts are not permitted.

7.0 Personnel Qualification: The Contractor must be directly factory-trained and qualified to work on all components of the Rack Washer and the latest revisions of hardware and software as required by the manufacturer (Tecniplast). Contractor personnel must be able to provide proof of successful completion of training and certification by the manufacturer (Tecniplast) as requested by the Government Point of Contact.

8.0 ID Badges, Parking, and Smoking Policy

8.1 Badges: All Contractor personnel are required to wear identification (ID) badges when on VA property and surrounding grounds. Contractor ID badges must have an identification picture, name of the individual and the represented company depicted on it. VA badges will also need to be worn while on VA grounds and should be obtained through the VA Police Dispatch Center.

8.2 Parking on VA grounds: Contractor personnel are to park only in designated parking areas. Parking information is available from the VA Police Service. The VA will not invalidate or make reimbursement for parking violations of the Contractor’s personnel under any circumstances. NOTE: The San Francisco VA Medical Center is undergoing major construction and thus has very limited parking spaces.

8.3 Smoking: Smoking is not permitted within or around the VA Healthcare System facilities, except in designated areas.

9.0 Security Consideration. Security certification and accreditation requirements do not apply. Security Accreditation Package is not required. All VA policies shall be followed and the contractor shall not come into contact with VA sensitive information.

Invoicing: All invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

VA’s Electronic Invoice Presentment and Payment System – The FSC uses a third-party contractor, Tungsten, to transition vendors from paper to electronic invoice submission. Please go to this website: http://www.tungsten-network.com/US/en/veterans-affairs/ to begin submitting electronic invoices, free of charge.

More information on the VA Financial Services Center is available at http://www.fsc.va.gov/einvoice.asp.

Vendor e-Invoice Set-Up Information:

Please contact Tungsten at the phone number or email address listed below to begin submitting your electronic invoices to the VA Financial Services Center for payment processing, free of charge. If you have question about the e-invoicing program or Tungsten, please contact the FSC at the phone number or email address listed below:

· Tungsten e-Invoice Setup Information: 1-877-489-6135

· Tungsten e-Invoice email: VA.Registration@Tungsten-Network.com

· FSC e-Invoice Contact Information: 1-877-353-9791

· FSC e-invoice email: vafsccshd@va.gov