36C26119Q0512-002.doc
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- ICM Social Worker-640-19-2-344-0011-
- Solicitation number
- 36C26119Q0512
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36C26119Q0512 Attachment #1 - 2019 ICM QASP FINAL.doc
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| File | Type | Posted |
|---|---|---|
| 36C26119Q0512-001.docx | DOCX document | |
| 36C26119Q0512-000.docx | DOCX document |
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Text version
Task
| Standard |
| Performance Threshold/ |
Acceptable Quality Level Method of Surveillance
| Case manage referred, eligible Veterans as part of the Santa Clara County Care Coordination Project (CCP) |
| · Case Manage 18- 25 vulnerable, chronically homeless Veterans or Veteran families on a monthly basis. |
· Provide weekly case management via phone or in vivo until housing is achieved. During the first 3 months of tenancy this may be tapered off to 2 in vivo meetings per month if appropriate and less thereafter as determined by HCHV Coordinator, COR or Designee. At least 2 face to face meetings must be held monthly prior to housing.
· Up to 5% of time may be spent on participating in outreach efforts in order to enroll Veterans into VAPAHCS.
No more than 2 lapses during quarterly rating period
· Monthly Meeting with COR/Designee
· Quarterly review of QASP data by COR/Designee The Government may, at its discretion, choose any time, announced or unannounced, to have VA personnel inspect the COR’s records.
| Outreach and attempt to locate Veteran |
| · Make five documented outreach attempts to referred Veterans. These five attempts will include 2 phone calls if a phone number is found and 3 in person attempts |
| No more than 2 lapses during a quarterly rating period |
· Monthly Meeting with COR/Designee
· Quarterly review of QASP data by COR/Designee
· Chart checks by COR/Designee
| Engage |
| · Attempt to engage located Veteran into accepting services when located |
· Attempt to speak to Veteran at least times and offer services
No more than 2 lapses during a quarterly rating period
· Monthly Meeting with COR/Designee
· Quarterly review of QASP data by COR/Designee
· Chart checks by COR/Designee
| Enroll found eligible Veterans who accept services |
| · Accept referred Veterans in both the HMIS system and VA HOMES system specifying enrollment date within 7 calendar days of enrollment |
· Conduct intakes and treatment plans within 7 days of enrollment No more than 4 lapses during a quarterly rating period
· Chart checks by COR/Designee
| Assist enrolled Veterans in achieving an appropriate permanent housing placement |
| · Collect and confirm all required documentation necessary for Veteran to secure a PSH voucher. |
· Provide all necessary transportation for Veterans to secure documentation required for PSH voucher including visits to DMV, Social Security and VBA offices, EED, etc..
· Provide all necessary transportation for Veterans to engage effectively with the Public Housing Authority for Santa Clara County
· Obtain leasing subsidies and secure permanent housing for 50% of “Vouchered” Veterans within 90 days.
No more than 4 lapses during a quarterly rating period
· Monthly Meeting with COR/Designee
· Quarterly review of QASP data by COR
The Government may, at its discretion, choose any time, announced or unannounced, to have VA personnel inspect the COR’s records.
| Stabilization of Veterans |
| · 85% of Veterans served will increase their self-sufficiency in at least two domains as measured by a vulnerability index tool |
· By the end of the contract year 80% of program participants will have at least one of the following sources of income:
· General Assistance
· Supplemental Security Income (SSI)
· NSC pension/SC Comp
· Employment
· Social Security No more than 4 lapses during a quarterly rating period
· Quarterly review of QASP and CPRS data by COR/Designee
· Standard VI tool to be determined by HCHV Coordinator
The Government may, at its discretion, choose any time, announced or unannounced, to have VA personnel inspect the COR’s records.
| Required Reporting |
| · 100% of all relevant information for the program participants will be entered into the Homeless Management Information System (HMIS) database — including the vulnerability index information (as appropriate) etc. |
· 90% of all required data will be entered into the VA’s Homeless Operations Management and Evaluation System (HOMES), as well as the electronic patient record (CPRS) at 90%.
· Develop a comprehensive database within 90-days and provide education to VAPAHCS regarding resources for securing permanent housing.
· Provide additional service-related reports to the COR/Designee as requested.
No more than 2 lapses during a quarterly rating period
· Monthly Meeting with COR
· Quarterly review of QASP data by COR
The Government may, at its discretion, choose any time, announced or unannounced, to have VA personnel inspect the COR’s records.
| Training and Education |
| · Complete all annual mandatory VA trainings as required by VAPAHCS and the Domiciliary Service. |
| 100% during quarterly rating period |
| · Quarterly review of QASP data by COR/Designee |
· TMS report
The Government may, at its discretion, choose any time, announced or unannounced, to have VA personnel inspect the COR’s training records.
Participate in scheduled meetings to coordinate, review and evaluate the services provided
· Meet with COR/Designee quarterly to review and evaluate services provided and discuss contractor’s performance and adherence to contract requirements.
· Attend 90% of all required HCHV and Domiciliary trainings and meetings No more than 4 lapses during a quarterly rating period
· Quarterly review of QASP data by COR
The Government may, at its discretion, choose any time, announced or unannounced, to have VA personnel inspect the COR’s records.
Interpersonal Effectiveness
| · 90% of stakeholders will report ICM works effectively with Veterans, VA volunteers, staff, community partners and other health care providers as measured by absence of official written complaints. |
| No more than 2 lapses during a quarterly rating period |
· Feedback from HCHV Staff and COR/HCHV Coordinator
The Government may, at its discretion, choose any time, announced or unannounced, to have VA personnel inspect the COR’s records.
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