36C26119Q0473-0001001.pdf

Questions and Answers

Date: 4/16/2019 Solicitation Number: 36C26119Q0473

Q1. Whether companies from Outside USA can apply for this?

(like,from India or Canada) A1. No, this solicitation being set-aside for small business is only for those US owned Small Businesses who have established call centers operating in the USA.

Q2. Whether we need to come over there for meetings?

A2. There is no mention of meetings in the Statement of Work.

Q3. Can we perform the tasks (related to RFP) outside USA?

(like, from India or Canada) A3. No. Refer to Question No. 1.

Q4. Can we submit the proposals via email?

A4. Refer to the solicitation posted.

Q5. Is this an existing contract?

A5. This is a new requirement. There is no existing contract.

Q6. What is considered a "unit?"

A6. For this quote it is to be by year based on the estimated 20 emergency calls per month.

Refer to section 2.1 of the Statement of Work.

Q7. Can you clarify more what the contractor needs to provide in regard to communication devices?

A7. Refer to section 2.1 of the Statement of Work.

Q8. The solicitation mentions being able to reliably communicate with numerous carriers. Does the contractor need to arrange a phone system with all carriers or is something provided by the

VA?

A8. The contractor needs to have an established HIPAA Compliant operating call center for handling these emergency calls regardless of the carrier.