36C26119Q0207-0004001.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. DUNS: DUNS+4:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 83

640-19-3-5040-0038

36C26119Q0207 02-19-2019

Parvinder Brar 559-241-6436 03-12-2019

2:00 PM PST

Department of Veterans Affairs

VA Sierra Pacific Network (VISN 21)

VA Central California Health Care System

855 M Street, Suite 1020

Fresno CA 93721

X 100

X

561720

$18 Million

N/A

VA Palo Alto Health Care System

3801 Miranda Ave

Palo Alto CA 94304

VA Sierra Pacific Network (VISN 21)

VA Central California Health Care System

Electronically Submitted through

Tungsten Network.

See CONTINUATION Page

The Contractor shall provide all management, labor, tools, equipment, materials, supplies, and consumables necessary to provide janitorial services for the VA Palo Alto Health Care

System in accordance with the PWS.

Note 1: A site visit is scheduled for March 5, 2019 at

7AM PST at the VAPAHCS, Bldg 6, 2nd Floor, Rm A-238.

POC:Michael Bierly;650-493-5000 x64835;Michael.Bierly@va.gov

Bernard Ta; 650-924-3261; Bernard.Ta@va.gov

Note 2: This solicitation is set aside 100% for SDVOSB firms

All SDVOSB firms must be registered and verified in https://www.vip.vetbiz.va.gov/ at the time of quote submission and prior to award.

Note 3: Offerors shall follow the submission instructions specified in FAR Provisions 52.212-1 and 52.212-2, and their addendums included in this solicitation. Failure to follow the instructions will result in an unfavorable evaluation and may not be considered for award.

See CONTINUATION Page

X X

Parvinder Brar

Contracting Officer

36C26119Q0207

Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

PERFORMANCE WORK STATEMENT………………………………………………………...7

SECTION C - CONTRACT CLAUSES

C.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.2 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.3 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

C.4 SUPPLEMENTAL INSURANCE REQUIREMENTS

C.5 VAAR 852.203-70 COMMERCIAL ADVERTISING (MAY 2018)

C.6 VAAR 852.219-10 VA NOTICE OF TOTAL SERVICE-DISABLED VETERAN-OWNED

SMALL BUSINESS SET-ASIDE (JUL 2016)(DEVIATION)

C.7 VAAR 852.219-74 LIMITATIONS ON SUBCONTRACTING—MONITORING AND

COMPLIANCE (JUL 2018)

C.8 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV

2018)

C.9 VAAR 852.237-70 CONTRACTOR RESPONSIBILITIES (APR 1984)

C.10 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL ITEMS (OCT 2018)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

SECTION E - SOLICITATION PROVISIONS

E.1 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

E.2 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT 2018)

E.3 52.216-1 TYPE OF CONTRACT (APR 1984)

E.4 52.237-1 SITE VISIT (APR 1984)

E.5 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.6 VAAR 852.233-70 PROTEST CONTENT/ALTERNATIVE DISPUTE RESOLUTION

(SEP 2018)

E.7 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (SEP 2018)

E.8 52.212-2 EVALUATION—COMMERCIAL ITEMS (OCT 2014)

E.9 ADDENDUM 52.212-2 EVALUATION—COMMERCIAL ITEMS

E.10 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—COMMERCIAL

ITEMS (OCT 2018)

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C261 Parvinder Brar

Department of Veterans Affairs

VA Sierra Pacific Network (VISN 21)

VA Central California Health Care System

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Monthly

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

Electronically Submitted through

Tungsten Network

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the

Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 Janitorial services for

Kitchens at Palo Alto

Division in accordance with PWS.

Contract Period: Base

POP Begin: 04-01-2019

POP End: 03-31-2020

12.00 MO ______________ _____________

0002 Janitorial services for

Kitchens at Menlo Park

Division in accordance with PWS.

Contract Period: Base

POP Begin: 04-01-2019

0003 Janitorial services for

Kitchens at Livermore

Division in accordance with PWS.

Contract Period: Base

POP Begin: 04-01-2019

1001 Janitorial services for

Kitchens at Palo Alto

Division in accordance with PWS.

Contract Period: Option 1

POP Begin: 04-01-2020

POP End: 03-31-2021

1002 Janitorial services for

Division in accordance with PWS.

Contract Period: Option 1

POP Begin: 04-01-2020

1003 Janitorial services for

Division in accordance with PWS.

Contract Period: Option 1

POP Begin: 04-01-2020

2001 Janitorial services for

Division in accordance with PWS.

Contract Period: Option 2

POP Begin: 04-01-2021

POP End: 03-31-2022

2002 Janitorial services for

Division in accordance with PWS.

Contract Period: Option 2

POP Begin: 04-01-2021

2003 Janitorial services for

Division in accordance with PWS.

Contract Period: Option 2

POP Begin: 04-01-2021

3001 Janitorial services for

Division in accordance with PWS.

Contract Period: Option 3

POP Begin: 04-01-2022

POP End: 03-31-2023

3002 Janitorial services for

Division in accordance with PWS.

Contract Period: Option 3

POP Begin: 04-01-2022

3003 Janitorial services for

Division in accordance with PWS.

Contract Period: Option 3

POP Begin: 04-01-2022

4001 Janitorial services for

Division in accordance with PWS.

Contract Period: Option 4

POP Begin: 04-01-2023

POP End: 03-31-2024

4002 Janitorial services for

Division in accordance with PWS.

Contract Period: Option 4

POP Begin: 04-01-2023

4003 Janitorial services for

Division in accordance with PWS.

Contract Period: Option 4

POP Begin: 04-01-2023

GRAND

TOTAL

PERFORMANCE WORK STATEMENT (PWS)

The Contractor shall provide all management, labor, tools, equipment, materials, supplies, and consumables necessary to provide janitorial services for the offices, kitchens, (including cleaning the kitchen and kitchen equipment), storage areas, and dining areas, employee break rooms, employee locker rooms and restrooms, and public restrooms, at VA Palo Alto Health Care System (VAPAHCS) Palo Alto, Menlo Park and Livermore divisions as specified below. The Palo Alto division is located at 3801

Miranda Ave., Palo Alto, CA 94304-1207; the Menlo Park division is located at 795 Willow Road, Menlo

Park, CA 94025-2539 and the Livermore division is located at 4951 Arroyo Road, Livermore, CA 94550-

9650.

Note: The Government does not expressly or impliedly warrant the accuracy of the square footage listed within either the PWS. The Government enabled offerors a reasonable inspection of the physical space to be serviced during the site visit. After which, the offeror shall determine whether to use the Government’s approximations or calculate its own square footage for the purpose of its offer.

1. BASIC CLEANING SERVICE: The contractor shall accomplish all cleaning tasks in accordance with industry standards to meet the requirements of this Performance Work Statement (PWS) and the minimum cleaning frequencies established herein. Contractor shall have no more than five (5)

(Contracting Officer Representative) COR-documented customer complaints per month, per section. All workers shall apply the basic proper sanitation methods in their use of germicidal detergents, supplies and equipment, at all times, thus eliminating cross-contamination. Contractor shall provide all supplies and equipment.

1.1. Acronyms: CO – Contracting Officer; COR – Contracting Officer’s Representative; ACOR –

Alternate Contracting Officer’s Representative; SL – Shift Leader; POC – Point of Contact; PA or PAD –

Palo Alto Division; MP or MPD – Menlo Park Division; LV or LVD – Livermore Division

1.2. Hours of Operation: Cleaning of these facilities shall take place Sunday through Saturday between the hours of 7:00 pm and 4:00 am, including all State and Federal Holidays. The COR must approve any changes to the contractor’s schedule in advance.

Holidays observed by Department of Veterans Affairs:

New Years Day January 1

Martin Luther King’s Birthday 3rd Monday in January

President’s Day 3rd Monday in February

Memorial Day Last Monday in May

Fourth of July July 4th

Labor Day 1st Monday in September

Columbus Day 2nd Monday in October

Veteran’s Day November 11th

Thanksgiving Day Last Thursday in November

Christmas Day December 25th

1.3. Maintain Floors (Carpet, Vinyl, Rubber, Tiles, Quarry Floor) and Walls (Painted, Tiles, Stainless Steel): All floors, except carpeted areas, shall be swept, dust mopped, damp mopped, wet mopped, dry buffed, and spray buffed, as needed, to ensure they have a uniform, glossy appearance and freedom from dirt, debris, dust, scuff marks, heel marks, other stains and discoloration, and other foreign matter. Carpet areas (see section 1.7) must be vacuumed and spots removed as necessary if visible to the eye. Floors, baseboards, corners, and wall/floor edges shall also be clean. Tile floors should be scrubbed to include the grout lines as needed to maintain cleanliness. Use a proper mixture of EPA approved germicidal solution when wet mop is performed. All floor maintenance solutions shall be removed from baseboards, furniture, trash receptacles, etc. Chairs, trash receptacles, and other moveable items shall be moved to maintain floors underneath these items. All moved items shall be returned to their original and proper position. The wheels, casters, furniture legs, storage bins should be cleaned of any debris or marks including mop strings. All tile walls in the cart washroom, dish room, and the main kitchen must be wiped down. All stainless steel surfaces shall be polished.

1.4. Remove Trash: All trash containers shall be emptied, lined with trash liners, and returned to their initial locations. Boxes, cans, paper placed near a trash receptacle and marked “TRASH” shall be removed. Any obvious soiled or torn plastic trash receptacle liners shall be replaced. The trash shall be deposited in the nearest outside trash collection container/dumpster. Carton paper boxes must be flatten and broken down and placed in paper/carton dumpster for recycling. Trash receptacles shall be left cleaned, free of foreign matter, and free of odors. Contractor shall become familiar with the separate receptacles for recycling. Blue bins are used for Combined Recycling including, Plastic containers with recycle symbols from 1 to 7 on the container; Copy paper, all colors; “Post-It” Notes; Phone Books;

Envelopes (with or without windows); Aluminum, tin, or steel containers; and Glass containers, bottles or jars.

1.5. Clean and Disinfect: Completely clean, disinfect, and polish dry all surfaces of hood, work counters, refrigerators, trapline conveyer, sinks, kitchen equipment (including kettles, ovens, grills, blast chillers, reach-in and roll-in refrigerators, and mixers), dish room equipment, plumbing fixtures, walk-in refrigerators and walk-in freezers. After cleaning, receptacles and surfaces will be free of deposits, dirt, streaks, and odors. All horizontal surfaces will be washed with germicidal solution and sanitized.

Stainless steel surfaces must be polished with approved stainless steel polish utilizing proper methods to avoid scratching or otherwise damaging the surface. Separate cleaning equipment and utensils such as mops, cloths, scrubbers, etc. shall be used in the kitchen area in order to avoid cross contamination of germs from the restroom areas.

1.6. Clean Interior Glass/Mirrors/Windows: Clean all interior glass, including glass in doors, windows, partitions, walls, display cases, directory boards, etc. After glass cleaning, there shall be no trace of film, dirt, smudges, streaks, water, or other foreign matter.

1.7. Vacuum Carpets and Spots Removal: Vacuum carpeted areas. After vacuuming, the carpeted area shall be free of all visible dirt, debris, litter and other foreign matter. Any spot shall be removed by carpet manufacturer’s approved method as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the COR. Floor mats, area and throw rugs are included to receive this service.

1.7.1. Clean Carpets: Spot clean or shampoo dirty carpets over an area of two (2) square feet or less.

Spots must be removed immediately.

1.7.2. Vacuum and Clean Floor Mats including Kitchen Floor Mats: Vacuum and clean interior and exterior floor mats. After vacuuming or cleaning, mats shall be free of all visible lint, litter, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their original location. Kitchen floor mats must be cleaned daily and returned to their original places. All floor mats must be returned to their original places on the floor.

1.8. General Spot Cleaning: Perform spot cleaning on a continual basis. Spot cleaning includes, but is not limited to removing, or cleaning smudges, fingerprints, marks, streaks, spills, etc., from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, pushbars, kickplates, light switches, temperature controls, baseboards, cabinets, and fixtures. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil.

1.9. General Dusting: All horizontal surfaces must be dusted or cleaned to eliminate dust collection in all areas including offices.

1.10. Ceilings: Vacuum or damp dust ceilings (as necessary to pass daily inspection) to assure all dust, streaks and cobwebs are removed. The immediate vicinity of air ducts in acoustical tile ceilings shall be kept clean using an approved ceiling tile cleaner. In addition, ceiling vents must be cleaned as needed.

1.11. Floor Drains: Floor Drains must be cleaned and sanitized.

1.12. Table Top or Floor Style Fans: Blades and grills of table top and floor style fans shall be cleaned and blades shall be dust-free.

2. BASIC RESTROOMS / LOCKER ROOMS / DINING ROOMS / KITCHENS [Including

Kitchen Equipment (refrigerators: reach-ins and walk-ins, ovens & combination ovens, hoods, mixers, kettles, dish-machines and pulpers), and Storage Rooms] / DISHROOMS / OFFICES

CLEANING SERVICES: The contractor shall accomplish all cleaning tasks including dusting over equipment and shelving to meet the requirements of this PWS and the minimum cleaning frequencies established herein. Contractor shall have no more than five (5) COR documented customer complaints per month, per division (as defined in Paragraph 4).

2.1. Clean and Disinfect: Completely clean and disinfect all surfaces of sinks, toilet bowls, urinals, dispensers, plumbing fixtures, dining and work tables, chairs, tray line conveyer, all kitchen equipment and all walk-ins, refrigerators, beverage dispensers, plumbing fixtures, partitions, doors, walls, and other such surfaces, using a germicidal detergent and contractor’s own cleaning supplies such as towels and chemical solutions. After cleaning, receptacles will be free of deposits, dirt, streaks, and odors. Disinfect all surfaces of partitions, stalls, entry doors, including handles, kickplates, ventilation grates, metal guards, wall areas adjacent to wall mounted sinks and lavatories, and work counters/tables including under shelving. Kitchen equipment shall be cleaned only when not in use.

2.2. De-scale Toilet Bowels, Urinals, Dish Machines, and Pulpers: De-scaling shall be performed monthly as a minimum or more often and as often as needed to keep areas free of scale, soap films, and other deposits. After de-scaling, surfaces shall be free from streaks, stains, scale, scum, urine deposits and rust stains. Dish machines are to be de-limed once a week.

2.3. Sweep and Mop Floor: After sweeping and mopping the entire floor surface, including grout, shall be free from litter, dirt, dust and debris. Grout on wall, quarry floor and ceramic tiles shall be free of dirt, scum, mildew, residue, etc. Quarry tile/ceramic tile floor cleaning products must be EPA approved for the specific floor type. Floors shall have a uniform appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film or standing water. Moveable items shall be tilted or moved to sweep and damp mop underneath. Equipment shall be cleaned only when not in use, i.e. ovens, combination ovens, grills, blast chillers, large floor mixing bowls, steam jacket kettles, etc. Equipment that is plugged in for recharging will not be unplugged. Vinyl floors shall be stripped, scrubbed, waxed, etc., as necessary to maintain sanitary conditions and a clean, uniform appearance.

2.4. Stock Restroom Supplies: Contractor shall ensure restrooms are stocked sufficiently so that supplies including soap for the soap dispenser, paper towels, toilet seat covers, and toilet paper do not run out. Supplies shall be stored in designated area. If supplies run out prior to the next service date, contractor shall refill within five (5) hours of notification.

3. PERIODIC CLEANING SERVICES

3.1. Strip, Scrub, Seal and Wax Floors: Strip, scrub, seal and wax floors as necessary to maintain a uniform, glossy appearance. If wax is utilized in accordance with industry standards and manufacturer’s care instructions, a non-skid wax is required. A uniform, glossy appearance is free of scuffmarks, heel marks, wax build-up, and other stains and discoloration.

3.2. Clean Interior Windows: Clean glass surfaces that are over seven (7) feet high. After surfaces have been cleaned, all traces of film, dirt, smudges, streaks, water and other foreign matter shall be removed from frames, castings, sills and glass.

3.3. Clean/Shampoo Carpets: All carpets shall be cleaned in accordance with standard commercial practices. A heavy-duty spot remover may be required in heavily soiled areas. Shampoo shall incorporate a current EPA-registered sanitizer and a soil retardant. Phenolic-based disinfectants shall not be used as a carpet shampoo. After shampooing, the carpeted area will be uniform in appearance and free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath, and returned to their original location.

4. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP): The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance thresholds briefly describe the minimum acceptable levels of service required for each requirement. The thresholds are critical to mission success. (N&FS = Nutrition and Food Service)

Performance Requirements Table

BUILDINGS: Palo Alto Division (B100, B520, B7), Menlo Park Division (B329, 331, 360, 365), Livermore

Division (B64, B90)

Report for duty at each division between 7:00pm – 7:15pm, Monday through Sunday;

Performance Standard: Cumulative, no more than 5 incidences/complaints per division per month;

Note: This list under Performance Requirement Table is not all inclusive.

DAILY:

Tasks Frequency Performance Standard

1. Sweep all quarry tile, vinyl, Nora rubber flooring:

remove rubber floor mats and place back into positions

Daily Cumulative, no more than

5 incidences per month

2. Wet mop all quarry tile, vinyl, Nora rubber flooring with approved floor cleaner - germicide

Daily Cumulative, no more than

5 incidences per month

3. Damp clean blast chillers surface areas with detergent - germicide

Daily Cumulative, no more than

5 incidences per month

4. Wash buckets, mops, brooms, dust pans Daily Cumulative, no more than

5 incidences per month

5. Damp clean Cambro carriers and cooks’ racks Daily Cumulative, no more than

5 incidences per month

6. Vaccum carpets Daily Cumulative, no more than

5 incidences per month

7. Spot clean all carpets Daily Cumulative, no more than

5 incidences per month

8. Spray and buff all stainless steel surfaces to have a uniform, glossy appearance: counters, doors, walls, and other stainless steel surfaces

Daily Cumulative, no more than

5 incidences per month

8. Clean Combination ovens, Blast Chiller, kettles and grills

Daily Cumulative, no more than

5 incidences per month

9. Clean all corner guards, baseboards, wall/floor edges

Daily Cumulative, no more than

5 incidences per month

10. Clean dining tables and chairs Daily Cumulative, no more than

5 incidences per month

11. Clean dish room area: floors, sinks, pulpers, dish machines, and pot wash sinks; remove rubber floor mats and place back into positions

Daily Cumulative, no more than

5 incidences per month

12. Clean paper towel dispensers and refill with paper towels

Daily Cumulative, no more than

5 incidences per month

13. Clean soap dispensers and refill with soap Daily Cumulative, no more than

5 incidences per month

14. Clean glass doors Daily Cumulative, no more than

15. Clean glass and wall surfaces Daily

Cumulative, no more than

16. Clean janitorial closets Daily

17. Clean all microwaves interior/exterior Daily

18. Remove all office waste bins and reline with liners Daily

19. Clean all restrooms and locker rooms in MPD (B329): floor, toilets, toilet stalls, shower stalls, hand sinks, and walls

Daily

20. Clean all mirrors

Daily Cumulative, no more than

21. Clean all sinks and hand sinks in work areas Daily

22. Clean all tables, work tables, work counter, including bottom shelves

Daily Cumulative, no more than

5 incidences per month

23. Clean all table, work tables and counter tops Daily Cumulative, no more than

5 incidences per month

24. Empty all large garbage receptacles in the dishroom and kitchen areas and reline

25. Sweep warehouse floor (MPD-B329), and storage room floors

Daily Cumulative, no more than

5 incidences per month

26. Sweep and mop walk-in refrigerators and freezer floors (using appropriate cleaning solution for inside walk-in freezers)

27. Re-stock restroom supplies, including soap, paper hand towels, toilet paper, toilet seat covers do not run out.

WEEKLY:

Tasks Frequency Performance Standard

1. All stainless steel cabinets and surface areas to be washed, wiped, spray and buff with stainless steel cleaner

Weekly Cumulative, no more than

5 incidences per month

2. Delime dishmachines Weekly Cumulative, no more than

5 incidences per month

3. Steam clean all rubber floor mats and put back into positions

Weekly Cumulative, no more than

5 incidences per month

4. Wash exterior of garbage disposals and pulper machines

Weekly Cumulative, no more than

5 incidences per month

5. Delime and wash power soak sinks Weekly Cumulative, no more than

5 incidences per month

6. Clean Cooks’ racks: remove and replace items Weekly Cumulative, no more than

5 incidences per month

7. Dust and damp clean the exterior of all A La Cart Retherm carts

Weekly Cumulative, no more than

5 incidences per month

8. Clean interior /exterior of cooks’ carts Weekly Cumulative, no more than

5 incidences per month

9. Damp wipe and clean floor mixing machine Weekly Cumulative, no more than

5 incidences per month

10. Clean interior/exterior including wheels of blast chillers

Weekly Cumulative, no more than

5 incidences per month

11. Clean all delivery carts interior/exterior including wheels

Weekly Cumulative, no more than

5 incidences per month

12. Scrub, wash and clean all floor drains Weekly Cumulative, no more than

5 incidences per month

13. Damp wipe all walk-in refrigerators’ walls, racks and skids

Weekly Cumulative, no more than

5 incidences per month

14. Clean all walk-in freezers’ walls and racks Weekly Cumulative, no more than

5 incidences per month

15. Damp wipe and clean all reach in refrigerators and racks interior/exterior

Weekly Cumulative, no more than

5 incidences per month

16. Clean all baseboards around the hallways, main kitchens, dishrooms, cart wash rooms, dining rooms, locker rooms, and restrooms

Weekly Cumulative, no more than

17. Clean all cold counters interior/exterior with germicide solution

Weekly Cumulative, no more than

5 incidences per month

18. Clean all grills including shelves, legs/wheels Weekly Cumulative, no more than

5 incidences per month

19.Clean trayline (conveyer belt), and support equipment (air curtains, and counters)

20. Dust hallways’ surfaces and clean office hallways Weekly Cumulative, no more than

5 incidences per month

21. Clean hoods and filters, interior/exterior surfaces Weekly Cumulative, no more than

5 incidences per month

22. Dust all ceiling lights Weekly Cumulative, no more than

5 incidences per month

23. Steam clean loading dock Weekly Cumulative, no more than

5 incidences per month

24. Wash, wipe, and clean ovens, and Combi ovens , interior/exterior including legs/wheels

Weekly Cumulative, no more than

5 incidences per month

25. Clean pot and pan racks; remove items and replace back

Weekly Cumulative, no more than

5 incidences per month

26. Steam clean utensil racks including legs/wheels;

remove and replace items

27. Clean steam kettles, interior/exterior surfaces including legs

Weekly Cumulative, no more than

5 incidences per month

28. Dust and wipe down window sills Weekly Cumulative, no more than

5 incidences per month

29. Clean inside windows Weekly Cumulative, no more than

5 incidences per month

30. Dust all horizontal surfaces including office areas Weekly Cumulative, no more than

5 incidences per month

31. Deep scrub all tile floors, corners and edges Weekly Cumulative, no more than

5 incidences per month

32. . Clean insides of all garbage receptacles office, kitchen and dishroom

Periodic:

Tasks Frequency Performance Standard

1. Steam clean dish dispensers/carriers including wheels Weekly Cumulative, no more than

5 incidences per month

2 Clean fans including office fans Monthly Cumulative, no more than

5 incidences per month

3. Clean warehouse, storerooms, and shelvings Monthly Cumulative, no more than

5 incidences per month

4. Strip, restore, and buff vinyl floorings Monthly Cumulative, no more than

5. Dust all horizontal surfaces, walls, clocks, bulletin boards, picture frames, book cases, filing cabinets, refrigerators, etc…

Monthly Cumulative, no more than

5 incidences per month

6. Shampoo carpets Monthly Cumulative, no more than

5 incidences per month

7. Clean dining room tables and chairs including bases and legs

Monthly Cumulative, no more than

5 incidences per month

8. Dust all blinds Weekly Cumulative, no more than

5 incidences per month

9. Clean ceiling corners Monthly Cumulative, no more than

5 incidences per month

10. Clean doors and plastic curtains (air curtains) Monthly Cumulative, no more than

5 incidences per month

11. Dust and degrease vents Monthly Cumulative, no more than

5 incidences per month

12. Restricted Access Areas (offices): Remove trash, dust, high damp dust, vacuum, or wet mop

Monthly Cumulative, no more than

5 incidences per month

13. Pressure wash all racks in walk-in refrigerators, freezers, and storage rooms. Remove and replace items.

Monthly Cumulative, no more than

Note: This list under Performance Requirement Table is not all inclusive.

Quarterly/Bi-annually:

Tasks Frequency Performance Standard

1. Remove covers and clean ceiling lights Quarterly Cumulative, no more than

5 incidences per month

2 Walls around the main kitchens and dishrooms Monthly Cumulative, no more than

5 incidences per month

3. Clean light fixtures by removing covers and clean cover interior/exterior

Bi-annually Cumulative, no more than

5 incidences per month

4. Limited interior duct cleaning by removing portions of registers (vents), diffusers, and grills; removable portions are cleaned externally.

Bi-annually Cumulative, no more than

5. CONTRACTOR STAFF REQUIREMENTS:

5.1. The Contractor shall be responsible for ensuring that all employees receive training appropriate for work in a sanitary kitchen and medical office setting, for maintaining patient privacy, and have the appropriate background investigation completed. Any staff assigned for the performance of this contract shall have the ability to speak and read fluently in English. Reasonable accommodations will be provided whenever possible for a contractor employee with disabilities. (The speaking skill is not required where a contractor employee is hearing impaired.)

5.1.1. The contractor is responsible for ensuring janitorial personnel are trained in the proper utilization of personal protective equipment, wear such equipment as appropriate while cleaning, and are trained in proper cleaning procedures.

5.2. Shift Leader: The Contractor shall appoint a shift leader or supervisor for the work being performed under the terms of this contract. The supervisory shift leader shall be able to respond before the beginning of the next shift after notification by the COR, be able to represent the Contractor and shall be capable of interpreting and implementing all requirements of the contract.

5.2.1. When the Shift Leader plans to be absent more than one (1) but less than five (5) consecutive working days (Monday through Friday and Holidays, excluding Saturday and Sunday), the COR shall be notified in writing and advised of who will be the stand-in representative during this absence.

5.2.2. Should the Shift Leader be absent for more than five (5) consecutive working days (including

Monday through Sunday and Holidays, including Saturday and Sunday), the company shall provide a qualified replacement Shift Leader during the absence. The COR shall be notified in advance, in writing, of this substitution.

5.3. Personnel Rosters: Current written rosters of all regular and alternate employees will be provided to the CO and COR. Employees not listed will not be allowed to work in the facility. (Also see paragraph

5.6.)

5.4. Alternate/Back-up Employees: The contractor shall ensure sufficient backup employees are trained and have the appropriate background investigation completed.

5.5. Employee Physical Examinations: Contractor’s employees are not required to have a physical examination prior to work on this contract. However, each employee is expected to be in good physical health and able to work in healthcare and food preparation settings without creating a risk to patients or a risk of cross-contamination. Contractor’s personnel who acquire a communicable illness shall not perform under this contract and shall be free of illness before returning to work. Employee is required by

VA to have a TB test prior to starting work. TB test must also be taken/maintained annually.

5.6. Employee Background Investigations: Contractor’s employees are required to have a background investigation initiated prior to performance on this contract as per the details included in Contractor

Personnel Security Requirements. Please submit a list of employee names (first, middle, and last; social security numbers; date of birth; place of birth; country of birth; and email address). Please also identify a contractor point of contact (POC); POC business address; POC phone number; and POC email address.

A government issued PIV card or weekly pass (VA Police issued) is required

5.6.1. The contractor is ultimately responsible for the background investigation. Notifications will be sent via email if additional information is needed and the contractor must respond.

5.6.2. Finger printing contractor personnel will be coordinated with the COR and accomplished prior to any employee beginning work on this contract.

5.7. Records: Records of all employees training shall be maintained by the contractor and made available to the COR upon request.

5.7.1 Required Quarterly Meetings: Contractor, owner of company or designee must meet with COR quarterly (1st week in October, 1st week in January, 1st week in April, 1st week in July) at VAPAHCS, Menlo Park Division, Building 329, to review performance/compliance and/or overall PWS.

5.8. Miscellaneous.

5.8.1. Contractor personnel shall not consume food, snacks, drinks or tobacco products except during specified break periods in appropriate designated break/smoking areas. Unauthorized smoking, eating, theft, or pilferage by contractor personnel shall constitute adequate cause for the Government to require the contractor to immediately remove the offender(s) from employment on the medical facility premises for the duration of this contract.

5.8.2. Contractor personnel shall be free of body odor and wear a clean uniform/clothing each day.

Fingernails shall be clean and free of dirt. Hair shall be clean and neatly combed. Jewelry must be kept to a minimum.

5.8.3. All employees (except the shift leader or supervisor, and administrative personnel) shall wear contractor provided standard uniforms that shall be clearly distinguishable from all VA facility uniforms.

The uniforms shall be worn as designed by the manufacturer. The uniform shall include shirt or blouse and slacks, skirt or dress. Uniforms shall be ordered within five (5) days after date of employment.

Evidence of such order will be provided to the COR on request.

5.8.4. All personnel shall display VA issued ID badge (picture identification which also identifies the company) while performing under this contract.

6. FURNISHED ITEMS

6.1. Contractor Furnished Items: All equipment, supplies, consumables, etc. are to be contractor furnished. Contractor is responsible for having a chemical inventory on hand and Material Safety Data

Sheets (MSDS) at the VA facility for ALL chemicals and cleaning agents used. Contractor will not use or bring in any chemical agent to the VA facility without an MSDS. See FAR Clause 52.223-3. In addition, Contractor shall be in compliance with FAR Clause 52.223-11 Ozone-Depleting Substances.

Environmental and Energy Conservation Objectives: “All applicable environmental and energy conservation objectives required for and associated with VA janitorial requirements in general shall be incorporated into the solicitation and any resultant contract. (See FAR Parts 2, 7, 11, 23, 36, 42, and 52;

VHA Directive 2005-011, VHA Green Environmental Management System (GEMS) and Governing

Environmental Policy Statement, 7 Mar 05; VA Handbook 0052, Affirmative Procurement, recycling, and

Waste/Pollution Prevention programs, 14 Jun 02; and IL 049-02-7, 16 Apr 02, Executive Order 13221, Energy Efficient Standby Power Devices.”

6.1.1. Supplies:

6.1.1.1. The following items are currently used at Palo Alto, Menlo Park and Livermore divisions, and will be furnished by the contractor:

1. Hand paper towels: Shall be compatible with an Enmotion “touchless” paper towel dispenser.

2. Coreless toilet tissue.

3. Soap furnished Provon Foaming Antimicrobial Soap with PCMX for hand sinks.

4. Toilet seat covers.

5. Garbage Can Liners (clear type)

6.1.1.2. Cleaning supplies must be EPA approved and conform to manufacturer’s cleaning instructions for the surface/item being cleaned.

6.1.1.3. There are no estimates on usage of supplies.

6.2. Storage Rooms: The government will provide storage rooms and utility rooms for the contractor’s use at no charge to the contractor. The Contractor is responsible for maintaining the cleanliness of these rooms.

7. EXPERIENCE CERTIFICATION:

Within five (5) calendar days of contract award, certification of experience shall be submitted to the CO, and shall include (a) the name, address, and phone number of person to contact at the health care facility, and (b) a copy of the individual’s (company staff member) International Executive Housekeeping

Association (I.E.H.A.) Certificate or Certified Health Care Environmental Service Professional (CHESP).

Within five days of any personnel changes, an updated list shall be provided.

8. TRAINING:

8.1. Minimum Contractor-Furnished Training: Initial training shall cover the topics listed in 29 Code of

Federal Regulation (Labor) 1910.1-1910.1450 and include the items listed below. Training should not be less than two full days.

1) General orientation of basic bacteriological concepts, including the basics of how disease is caused and transmitted, how it can be prevented, reduced or contained through proper environmental sanitation methods.

2) Infection control orientation, relating duty functions to the technical provisions of this specification.

3) Proper use of handling of germicidal detergents, supplies and equipment.

4) Care and maintenance of Contractor and Government-furnished property.

5) Familiarization with local fire prevention and safety procedures.

6) Familiarization with applicable facility policies/regulations and their effect on sanitation services.

7) Familiarization with the Contractor’s procedures manual.

8) Individual duties and responsibilities.

9) Procedures for replenishing cleaning supplies and obtaining equipment repair.

10) Role of Contractor’s personnel in the facility.

11) Techniques/methods for measuring quality of work performance.

12) Basic orientation to the facility, function, mission, goals.

13) Facility emergency fire and disaster program.

14) Hazardous Communication Standard.

15) Utility Operation.

16) Standard Precautions.

17) Emergency Preparedness.

18) Body Mechanics/Lifting.

19) Accident Reporting.

20) Sexual Harassment.

21) Ethics, VA Cyber Security and VA Privacy Awareness.

22) TB-Precautions (PPD, Hepatitis B)

23) Hazard communications, including location and access to Material Safety Data Sheet

(MSDS) file for products used by the Contractor and Government personnel, a work area hazardous chemical inventory, and standard operating procedures (SOPs) or operating instruction (0I) governing non-routine tasks involving hazardous materials.

24) Shift Leader (SL) certified in:

ServSafe: For example: http://www.servsafe.com/ss/foodhandler/

8.2. Developmental Training: The Contractor’s Shift Leader shall plan for developmental employee training sessions for all employees at a frequency of no less than monthly. At all times the Contractor shall maintain a current series of three monthly programs. The proposed initial program plans, including topical outlines with a brief statement of content and approximate length of programs, shall be available for review by the CO within 14 calendar days after contract award. Developmental training shall include, but not be limited to, updating in the areas referred to and presentations on the subjects and developmental topics such as communication, individual behavior, group behavior, and motivation.

http://www.servsafe.com/ss/foodhandler/

8.3. Refresher Training: The Contractor is required to provide employees annual refresher training within 30 days of the exercise of each option year. Records of all employee refresher training shall be submitted to the COR/ACOR within 30 days of such training to verify that refresher training has been accomplished. The Contractor shall notify the COR/ACOR as to when new annual training is required.

8.4. The contractor is responsible for compliance with all appropriate Joint Commission (JC) and other government agencies record keeping requirements.

8.5. Safety Training and Requirements:

8.5.1. Contractor-Furnished Safety Training: The California Division of Occupational Safety and

Health (CAL/OSHA) has identified the minimum worker safety standards and related training that are required by State law, and that are applicable to all private sector employers. All contractors providing service at VA facilities shall be in compliance with the California Code of Regulations “General Industry

Safety Orders” (CAL/OSHA) sections listed below, as a condition of contract award:

8.5.2. Section 3203 Title 8, “Illness and Injury Prevention Program”. Exception: Employers having fewer than 10 employees shall be permitted to communicate to and instruct employees orally in general safe work practices with specific instructions with respect to hazards unique to the employees’ job assignments, as compliance with subsection (a) (3).

8.5.3. At the request of the Shift Leader, the COR may schedule a suitable training area with the facility. All training shall be accomplished with the Shift Leader in attendance. The Infection Control

Committee (ICC) Members, and/or the COR may attend these sessions to participate and/or observe.

8.5.4. The Shift Leader shall attend at least one contract related training course every two years (prior to his/her assignment anniversary date) in one (1) or more of the following topics of study: (a) recent developments in infection control; (b) hospital housekeeping supplies and/or equipment; (c) hospital housekeeping procedures and techniques; (d) management of bio hazardous waste and; (e) personnel management (rationale behind every two year requirement that is what the International Executive

Housekeeping Association (I.E.H.A.) required). Certification of completion of the course shall be presented to the COR and filed as documentation of compliance.

9. QUALITY CONTROL:

9.1. Within 14 calendar days after contract award, the Contractor shall provide a Quality Control Plan

(QCP) that contains, as a minimum, the items listed below to the Contracting Officer. The Contracting

Officer will notify the Contractor of acceptance or required modifications to the plan. The Contractor shall make appropriate modifications and obtain acceptance of the plan by the Contracting Officer;

however the contractor is ultimately responsible for adequacy and implementation of a proper QCP and should coordinate any updates as necessary with the CO. The plan shall include:

1) A description of the inspection system to cover all services specified in the statement of work. Description shall include specifics as to the areas to be inspected on both scheduled and unscheduled basis, frequency of inspections, and the title and organization placement of the inspectors. Additionally, control procedures for any government provided keys or lock combinations should be included.

2) A description of the methods to be used for identifying and preventing defects in the quality of service performed.

3) A description of the records to be kept to document inspections and corrective or preventive actions taken.

4) The records of inspections shall be kept and made available to the government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

9.2. Contractor Quality Control Program: Contractor shall have a quality control program in accordance with commercial practices to assure all requirements of the contract are provided as specified.

The program shall be continuously improved and documented in loose-leaf manual/binder format. The program shall include, but not be limited to the following:

9.2.1 Written work instructions/procedures, processes, and product descriptions to implement contractual obligations. The preparation and maintenance of, and compliance with these instructions shall be audited as a function of the Contractor’s Quality Control Program to assure compliance with or timely changes to the instructions. The COR shall be on document distribution for all formalized changes to the

Contractor’s Quality Control Program. The COR will request corrective action and improve the quality of service or correct damage to the facility.

9.2.2. Written work instructions for maintenance and use of inspection records and audit documentation. The quality control program shall assure that records are complete and reliable. Reliable records are objective evidence of the existing or past quality of service.

9.2.3. Written work instruction to implement quality trend analysis and documentation of management action taken as a result of the analysis of quality data (including Contractor and government records, complaints and audit results).

10. QUALITY ASSURANCE MONITORING:

10.1. The Government will monitor the contractor’s performance to assure that the performance thresholds and standards of performance are met in accordance with terms of the contract. In accordance with FAR 52.212-4(a) “Inspection/Acceptance” the Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or re-performance of nonconforming services at no increase in contract price.

10.2. The contractor service requirements are summarized into performance objective that relate directly to mission essential items. The performance standards describe the minimum acceptable levels of the service required for each task. These thresholds are critical to mission success.

10.3. The COR or designee will inspect all work tasks to ensure contract compliance on a daily and monthly basis utilizing the attached work inspection sheets, in accordance with the Government’s Quality

Assurance Surveillance Plan.

10.4. The contractor shall perform all work in a satisfactory manner in accordance with industry standards and this PWS. The COR or designee will not consider the task complete until all deficiencies have been corrected.

10.5. The inspection period is monthly, from the first day of the month through the last day of the month. COR should receive no more than 5 complaints per facility per location during the inspection period. COR will record results of inspections, noting the date and time of inspections. If inspections indicated unacceptable performance, COR will notify the SL (shift leader), supervisor or quality inspector. The Contractor shall be given 8 hours after notification to correct the unacceptable performance during shift hours. Report period could be weekly, or monthly, however, complaints are by tasks.

10.6. More than five COR documented complaints for any one location, either Palo Alto, Menlo Park, or Livermore, during the month may result in the following option year not being exercised, as well as negative input into the CPARS (Contractor Performance Assessment Reporting System) will result in a decrease of the monthly billing of one percent (1%) for that location at the end of the report period.

11. BUILDING SECURITY AND CONSERVATION:

11.1. Written work instructions are required to implement the requirement for building security. The contractor shall be provided keys or allowed access to all buildings and rooms/areas requiring cleaning.

The Government may choose to accompany contractor personnel when in certain secured areas. Keys provided to the contractor shall not be duplicated nor removed from the premises of the VA Medical

Center (VAMC). All keys not issued for the day shall be retained in the designated locked key box. Only the shift leader/s will be issued a master key and it shall be in their possession while they are on duty.

The contractor shall be responsible for immediately reporting the occurrence of a lost key to the COR or the VAMC Chief Administrative Officer. The Government at the contractor’s expense (including re-keying the doors that were affected by the lost key) shall replace any keys lost by contractor personnel. In the event a master key is lost or duplicated, the Government shall replace all locks and keys on the system and the total cost deducted from the monthly payment due to contractor. If a standard key is lost, the

Government shall replace the lock for that room and the total cost deducted from the monthly payment due to contractor.

11.2. Contractor’s employees shall not allow anyone use of any key in their possession. They shall not open locked rooms or areas to permit entrance by persons other than contractor employees performing assigned duties.