36C26118Q0011-005.pdf

Source Selection Sensitive FAR 3.104

FOR OFFICIAL USE ONLY

Past Performance Information

OFFEROR INSTRUCTIONS: A separate record must be completed for each Past Performance

Information and Survey; Offeror must directly send to the evaluator, requesting they complete and return as indicated on the attached Past Performance Survey, no later than, December 22, 2017 to

Nandini.johnson@va.gov . Further, Offeror must include a copy of each requested Past Performance

Information page with proposal submission.

Name of Offeror being evaluated:

Address of Offeror:

Contract Details (i.e. Contract #/ Delivery or Task Order #, Title, Location, etc)

Evaluator’s Full Name:

Evaluator’s Position held or function in relation to project:

Evaluator’s Company/Organization Name, Address and Phone number:

Evaluator’s email address:

Please complete and return to: Nandini.johnson@va.gov

No Later Than: December 22, 2017, 12:00 pm PST mailto:Nandini.johnson@va.gov mailto:Nandini.johnson@va.gov

Past Performance Survey

Reference Instructions: The Department of Veterans Affairs is considering the Offeror listed above for award of a VA contract. Your comments would be appreciated regarding this firm’s past performance.

Your comments are considered Source Selection Sensitive; therefore, you are advised that the Federal

Acquisition Regulation (FAR) 15.506 prohibits the release of the names of the individuals providing reference information about the Offeror’s past performance. Survey should be completed by the evaluator and returned to Nandini.Johnson@va.gov, no later than the above date.

Please evaluate the Past Performance using only the following ratings without variation. If the rating is Marginal or Unacceptable, provide additional information in the appropriate block or in the remarks section of this form.

O = Outstanding = Performance greatly exceeded contract requirements

A = Above Average = Performance exceeded contract requirements

S = Satisfactory = Performance met contract requirements

M = Marginal = Performance met the minimum contract requirements but some material aspects of the contractor’s performance were less than satisfactory.

U = Unacceptable = Performance was poor and/or did not satisfy contract requirements

NOTE: Do not use a color marking pen to circle the response. Best to use a ball point pen

(Black or Blue) to circle your response.

Describe exactly what types service(s) were provided to your company/organization?

Length of the Service (Provide dates):

Rate the following questions if the company provided Detoxification

Services. Provide information/comments in the Remarks Section below.

Circle One

Q1. To what extent did the contractor comply with contract requirements?

O A S M U

Q2. How timely was the contractor’s performance?

Q3. How well did the contractor comply with the labor and safety standards?

Q4. Rate the effectiveness of the contractor’s management of the contract?

Q5. Rate the contractor’s handling of staff integrity issues.

mailto:Nandini.Johnson@va.gov

Q6. Rate the contractor’s personnel management practices.

Q7. Quality Control: Rate the overall quality of contractor’s work.

Q8. To what extent did the contractor meet performance schedule?

Q9. What extent was contractor flexible in responding to changing needs?

Q10. To what extent was the contractor reliable?

Q11. To what extent was the Contractor responsive to technical directions?

Q12. Have any cure notices, show cause letters, suspension of payment, or termination been issued? If yes, explain on the following page.

Yes No

Q13. Would you award another contract to this contractor? If no, explain on the following page.

Q14. Was the customer satisfied with the service provided? If no, explain on the following page.

Q15. To what extent did contractor notify you of problems of potential issues?

Q16. Was the contractor professional and courteous in its interaction with you?

Yes No

Q18. Did the contractor respond promptly to requests? Yes No

Q19. Did the contractor meet all expectations under the contract? Yes No

Past Performance Survey – Remarks Section

Evaluator’s Additional Remarks regarding services:

Signature of Evaluator: Date of Evaluation:

Print Name of Evaluator:

Please email scanned copy directly to NANDINI.JOHNSON@va.gov

Do NOT return survey to the company you are evaluating.

mailto:NANDINI.JOHNSON@va.gov