SOW SIM IQ draft Update1.docx

STATEMENT OF WORK (SOW)

1. Contract Title:

SimulationIQ Silver Package Warranty

2. Background:

Portland VA Medical Center has an ongoing need to provide simulation training to its healthcare providers to maintain optimal competency in patient care. Improved simulation training is needed to maintain capabilities in the setting of rising complexity and breadth of medical skills, clinical decision making, and procedural competency. This training is used to sustain the required knowledge, skills, and abilities to sustain and improve patient care. SimulationIQ software provides a platform and audiovisual hardware for simulation learning cases and data capture for workload and usage. The proposed warranty on previously purchased SimulationIQ software and hardware provides support to prevent and address downtime to optimize simulations proceeding unimpeded.

3. Scope:

The Contractor shall provide warranty services for current SimulationIQ software and AudioVisual Hardware for 12 months with two option years.

4. Specific Tasks:

a. The Contractor will provide software support, diagnostics, and repairs under warranty to meet the following requirement:

· 8am – 5pm M-F EST, live person support

· “Vital Signs” Client Newsletter

· Software Upgrades

· Remote hardware troubleshooting

· Customer Support Portal Access 24X7X365

· Manufacturers hardware warranty

b. The contractor will provide onboarding and training to meet the following requirement:

· 1 custom webinar/training per year

· Multiple User Group webinars per year

5. Performance Monitoring (if applicable):

The Sim Lab Coordinator for Portland VA Healthcare System will monitor the stand-alone equipment and simulations provided to the learners. The evaluations are pre and post simulation for record keeping. The Sim Lab Coordinator will ensure the equipment is in good working order. The computer equipment is a standalone service which is not on the government internet.

6. Security Requirements:

The vendor shall not have access to VA sensitive or computer information and will not require routine access to VA Facilities. Services are provided remotely. No background investigation is required.

7. Government-Furnished Equipment (GFE)/Government-Furnished Information (GFI):

No new equipment is included in the proposed purchase. The desktop, simulation equipment, and SimulationIQ program operate off the VA network.

8. Other Pertinent Information or Special Considerations:

a. Identification of Possible Follow-on Work:

The initial purchase is for one year of warranty for SimulationIQ software and AV hardware. If the program is successful, the next 2 years are set up.

b. Identification of Potential Conflicts of Interest (COI):

NONE

e. Inspection and Acceptance Criteria.

The Sim Lab Coordinator is responsible for ensuring all the work is done for the warranty contract.

9. Risk Control:

SimulationIQ does not collect, store, or distribute any form of PHI. SimulationIQ also does not integrate with critical business systems, so no disruption in access is caused by the other.

10. Place of Performance:

The work will be performed remotely. There will not be required travel by the contractor. All training and hardware troubleshooting will be done remotely.

11. Period of Performance:

The start date will begin on date of award and run for at total of 12 months. The contract is set up for base plus 2.

12. Delivery Schedule: Within 2 weeks of award date.