36C26023Q0863.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

463-23-4-737-0028

36C26023Q0863 07-28-2023

Darien Justice 2538884936 08-11-2023 10am PDT

36C260 NCO 20 Network Contracting Office

ATTN: V4CONT

1601 E. Fourth Plain Blvd Bldg.17, Suite B428 Vancouver WA 98661

X 100

X

561710

$17.5 Million

Net 30

N/A

X

Department of Veterans Affairs Anchorage VAMC

1201 North Muldoon Road Anchorage AK 99504

36C260

NCO 20 Network Contracting Office

ATTN: V4CONT

1601 E. Fourth Plain Blvd Bldg.17, Suite B428 Vancouver WA 98661

Department of Veterans Affairs

FMS-VA-2(101)

Financial Services Center PO Box 149971 Austin TX 78714-9971

See CONTINUATION Page

Pest Control & Bed Bug Management, Indefinite Delivery Indefinite Quantity (ID/IQ) Single Award Task Order Contract

Responses are due by the above stated date/time and to be provided to Darien Justice at darien.justice@va.gov

Vendors should thoroughly review Section E.4. for quote preparation requirements. Vendors must submit parts 1 and 2 to be considered responsive.

Period of Performance: 1 September 2023 – 31 August 2028

See CONTINUATION Page

463-3630162-737-856200-2542 010056190

X X

36C26023Q0863

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

B.3 PERFORMANCE WORK STATEMENT PEST CONTROL

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES (DEC 2022)

C.2 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.3 52.216-18 ORDERING (AUG 2020)

C.4 52.216-19 ORDER LIMITATIONS (OCT 1995)

C.5 52.216-22 INDEFINITE QUANTITY (OCT 1995)

C.6 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.7 VAAR 852.201-70 CONTRACTING OFFICER'S REPRESENTATIVE (DEC 2022)

C.8 VAAR 852.203-70 COMMERCIAL ADVERTISING (MAY 2018)

C.9 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV

2018)

C.10 VAAR 852.242-71 ADMINISTRATIVE CONTRACTING OFFICER (OCT 2020) ..23

C.11 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (JUNE 2023)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

SECTION E - SOLICITATION PROVISIONS

E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (MAR 2023)

E.2 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

E.3 52.204-24 REPRESENTATION REGARDING CERTAIN TELECOMMUNICATIONS

AND VIDEO SURVEILLANCE SERVICES OR EQUIPMENT (NOV 2021)

E.4 ADDENDUM TO 52.212-2 BASIS OF AWARD

E.5 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—

COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (DEC 2022)

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C260 NCO 20 Network Contracting Office

ATTN: V4CONT

1601 E. Fourth Plain Blvd Bldg.17, Suite B428 Vancouver WA 98661

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Upon Successful Job Completion and Acceptance of Work

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

http://www.tungsten-network.com/us/en/

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

*All Quantities are estimated and are not guaranteed by the Government*

In the table below, please provide unit and total price for each item.

DESCRIPTION EST. QTY UNIT YEAR 1

PRICE

YEAR 2

PRICE

YEAR 3

PRICE

YEAR 4

PRICE

YEAR 5

PRICE

SERVICES; NON-PERSONAL:

SPRAY FOR CRAWLING

PEST (SPIDERS, ROACHES,

ECT.)

12 JOB

TOTAL

RODENT CONTROL –

CATCH-ALL TRAPS

12 QTY

TOTAL

PERIMETER PESTICIDE

SPRAY

4 JOB

TOTAL

BED BUG CONTROL – SMALL

ROOM (APPROX. 150SF)

24 QTY

TOTAL

BED BUG CONTROL –

MEDIUM ROOM (APPROX.

500SQFT)

6 QTY

TOTAL

BED BUG CONTROL –

LARGER ROOM (APPROX

1000SQFT)

2 QTY

TOTAL

CANINE: SURVEILLANCE AS

REQUESTED

6 JOB

TOTAL

Yearly Subtotal $ $ $ $ $

B.3 PERFORMANCE WORK STATEMENT PEST CONTROL

1. GENERAL:

1.1. One Firm Fixed Price, Bulk-Order Indefinite Delivery/Indefinite Quantity (ID/IQ) Single Award Task Order Contract (SATOC) will be awarded for the Anchorage VA Medical Center Facilities.

1.2. Veterans Affairs Medical Center (VAMC) has a need for Integrated Pest Management Services (IPMS) that are a part of a comprehensive Integrated Pest Management (IPM) program. IPM is a process for achieving long term, environmentally sound pest suppression using a wide variety of technological and management practices. Control strategies in an IPM program extend beyond the application of pesticides to include structural and procedural modifications that reduce the food, water, harborage, and access used by pests. Contractor provided IPMS will be utilized as stated within Performance Work Statement. IPMS will be utilized in all grounds and buildings herein the VAMC.

1.3. The contractor shall provide all supervision, labor, materials, tools, supplies, equipment, transportation, and applicable licenses and permits necessary to perform pest control and removal services and bed bug surveillance and eradication (heat treatment only allowed) and control for the Alaska Veteran Affairs Healthcare System at the Domiciliary, Veteran Industry, Transitional Housing units, and the Alaska VA Muldoon Clinic in a manner that ensures the health and general well-being of patients, staff, and visitors.

1.3.1. General tasks to include the below as scheduled:

• Preventative Spray for Crawling Pests

• Rodent Control

• Perimeter Spray (The entire Domiciliary residential area, all the transitional residential housing units)

• Bed bug control (small, medium, large)

• Canine Bed Bug Detection

1.4. The contractor shall provide a Pest Management Plan. The Pest Management Plan shall be provided for the treatment of all pests to include bed bugs (heat treatment only).

All infestations will be addressed until complete elimination of pests, with routine surveillance, and follow-up treatment provided per requirements.

2. LOCATIONS OF SERVICES PROVIDED:

Building No. 1 - Alaska VA Clinic 1201 North Muldoon Road, Anchorage, AK 99504 Building No.2 – Domiciliary & Veterans Industries; 3001 C Street, Anchorage, AK 99503- 3913 Building No. 3 - Transitional Housing; 709 Hoyt St, Anchorage, AK 99508-1613 Building No. 4 - Transitional Housing; 944 E 12th, Anchorage, AK 99501-4710 Building No 5 - Transitional Housing; 932 E 12th, Anchorage, AK 99501-4710

3. PERIOD OF PERFORMANCE:

3.1. The period of performance of the contract will be a five (5) year IDIQ.

4. TASK ORDER ISSUANCE:

4.1. Yearly Task Order:

4.1.1. Service line will identify the yearly task order issuance and request quote from Contractor. Contractor shall provide all quotes to COR (or identified Service Line POC) within five (5) business days. Rates must be in accordance with established price lists.

4.1.2. COR will then submit quote and all relevant documents with the FORCE submission to Contracting. Once FORCE submission is received and reviewed, Contracting will confirm the existing quote is still valid with contractor. At the request of the Contracting Officer, contractor shall re-evaluate any items that require additional information for price reasonableness and/or technical confirmation.

4.1.3. After confirmation of existing quote, Contracting will issue Task Order award to contractor and include COR in distribution.

4.2. Other Task Order(s):

4.2.1. Additional task orders may be issued in the event of additional pest control services needed above the yearly requirement. The same procedures will be followed for issuance as above.

4.3. Service Contract Act Wage Determination

4.3.1. The applicable Service Contract Act Wage Determination will be issued and accompany each task order award. The contractor shall pay wages in accordance with the Service Contract Act Wage Determination.

5. WORK HOURS:

5.1. Normal Work Hours: The service schedule will be developed between the contractor and Contracting Officer’s Representative (COR) prior to any service being performed.

5.2. Pesticide Spraying: Shall be completed during after-hours or weekends.

5.3. National Holidays: The ten holidays observed by the Federal Government are: New Year’s Day, Martin Luther King’s Birthday, President’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day and Christmas Day and any other day specifically declared by the President of the United States to be a national holiday.

6. SPECIFICATIONS:

6.1. The contractor shall conform to all federal, state, and local regulations governing examining and licensing of pest control operators, performance of pest control, use of approved pest control chemicals and equipment, and proper disposal methods for all products/containers, which may be in effect for the area where the work under the contract will be performed.

6.2. All bed bug inspection must include the use of bed bug detection K-9 and Pest Technician.

6.3. The primary control for bed bugs must include heat treatment measures per VHA Directive 1850.02, Pest Management Operations Program in addition to other industry standards/practices for total area extermination.

6.4. The accepted Pest Control Management Plan for all pests to include bed bugs will be the basis to communicate the contractor’s approach and assess quality.

6.5. Routine surveillance and scheduled treatments per the approved pest management plan and requested services shall be coordinated with the COR to receive any special instructions or for location of infestation. They will submit a written report of all activities following each visit, with the signature of the COR or designee responsible.

7. CALL BACKS:

7.1. EMERGENCY CALL BACK: The Contractor shall within 24 hours after receipt of notification by the Contracting Officer or his/her designee, perform Integrated Pest Management (IPM) Services to correct an emergent condition that was treated previously. This call back service shall be accomplished at no additional charge to the Government.

7.2. Non-emergent calls: Contractor shall report within mutually agreed upon time with COR for non-scheduled services without additional charge to the Government.

8. REPORTING FOR SCHEDULED SERVICES:

8.1. Contractor shall report to COR at agreed location on scheduled days for any instructions for location of infestation, as called in by wards, clinics, etc. They will submit a written report of all pest discrepancies/findings, mitigation methods, and follow up appointment if needed following each visit, with the signature of the COR or designee responsible.

8.2. Must be able to provide same day emergency pest control services within four (4) hours of notification by telephone or email. Notification will be given during normal business hours 8:00AM – 4:30PM. This is for new emergencies not previously treated.

Same day treatment includes:

8.2.1. Bed bug inspection by Pest Technician or a National Entomology Scent Detection Canine (NESDCA), National Pest Management Association (NPMA), or Canine Pest Detection Association certified K-9.

8.2.2. Other pest emergencies as identified by COR.

9. CERTIFICATES AND LICENSES:

9.1. Pest control operators/service techs applying pesticides must possess a current Alaska Commercial Pesticide Applicator certificate/license. The contractor will be responsible to ensure that all licenses and training certificates are kept current; staff is well trained and aware of new innovative technology. The contractor shall provide names of all their staff assigned to work at the Alaska VA Healthcare System. In addition, a hard copy of all Certificates and Licenses will be filed by the COR.

10. COMPLIANCE/ REGULATIONS:

10.1. Contractor must obey all Environmental Protection Agency (EPA) regulations.

10.2. Every pesticide bought, sold, or used in the United States must, by law, be registered by the U.S. EPA and in each of the states. EPA approves not only the product itself, but also each separate use for which it is intended, and the product label.

Contractor is responsible for applying only those pesticides that are registered.

10.3. Contractor must obey all Department of Transportation (DOT) regulations.

10.4. Shipment of pesticides and other dangerous substances across state lines is regulated by the federal DOT.

10.5. Contractor must obey all Occupational Safety and Health Administration (OSHA) regulations.

11. STORAGE OF PEST CONTROL MATERIALS:

11.1. Storage of pest control materials or equipment are prohibited without the written approval of the COR.

12. BED BUG CONTROL:

12.1. Surveillance: Normal Surveillance will be performed by VA Industrial Hygiene or Safety Staff. When location cannot be confirmed by in-house visual surveillance, the contractor shall survey the extent of the suspected bed bug infestation in requested rooms/areas. If infestation is indicated beyond suspected areas, surveillance is to continue until infestation is fully indicated. Surveillance will be requested using an estimated area. Small area would be one room of about 150 square feet (SF). Medium area would be about 500 SF. Large area would about 1000 SF. When estimating the size, use the bigger size not the smaller. For example, if two offices or two bedrooms are suspected, use two small units for invoicing. If a conference room and an office, use the medium size for invoicing. For the atrium area of the DOM (2000 SF) use two large units or 4 medium units. When surveillance has been completed, Contractor and COR (or COR representative) will agree on an area to be invoice.

12.2. Treatment of Bed Bug Infestation will only be done using the heat treatment method, following accepted industry norms. Treatment will be on a unit area method using area determined from the surveillance above.

13. OTHER PEST CONTROL SERVICES:

13.1. When weather permits, each building at each Alaska VAMC location listed in “2.

LOCATIONS OF SERVICES PROVIDED” must be sprayed with protective outer pesticide around perimeter of building (at minimum of three feet up and three feet out) annually.

13.2. Each facility/building must be equipped with “catch-all” mouse trapping stations at each entrance, which are meant to capture small pests prior to entry into facilities.

14. REQUIRED CONTRACTOR REPORTING:

14.1. Before any services are provided at the beginning of the contract, the contractor shall submit current SDS’s for all chemicals in which the contractor plans on using for the contract. This logbook shall be maintained by the COR for each application made at the facility. The contractor shall also provide e-mail addresses and telephone numbers for all personnel performing duties at the Alaska VA Healthcare System and for all the individuals responsible for this contract.

14.2. Prior to initial application of pesticides, the trade names (if any) and chemical names of the chemicals used and a label showing the contents, the use strength of the chemical as applied and the antidote thereto. The contractor will furnish the same information each time chemicals or products used are changed in the performance of this contract. This information is required by the Employee Health for emergency treatment in the event of ingestion of and /or contact with the material by humans.

14.3. After each service (scheduled or non-scheduled) contractor personnel will submit documentation including, but not limited to:

14.3.1. The name and address of the individual who applied/performed the treatment

14.3.2. The location by building and room number where each treatment was applied

14.3.3. The pest or pests against which the pesticide was applied

14.3.4. The date and time of application

14.3.5. The brand name of the pesticide applied

14.3.6. The name of the pesticide manufacturer or the Federal Environmental Protection Agency registration number of the pesticide

14.3.7. The rate of application or amount of the pesticide applied, and the total area treated

14.4. The contractor is responsible for supplying, completing, and submitting all reports required or requested by Federal, State, or local ordinances, which pertain to any duties contained in the contract.

14.5. The contractor will furnish pesticide information to the COR office prior to initial application and the chemical names of all approved pesticides/chemicals along with appropriate antidote information and current —Material Safety Data Sheet (MSDS). The contractor shall supply this information as new products are submitted for approval to the

COR.

15.SAFETY REQUIREMENTS:

15.1. Contractor Shall Submit SDS on all chemicals and materials used for pest control.

Contractor is not permitted to use any pest control product unless it has received approval by COR or VA Safety and Security Staff. All pesticides or traps shall be placed only at times and in the areas approved by the COR or its designee. Pesticides and/or traps shall be replaced as necessary and per manufacturer recommendations. No pest control material shall be allowed to contact food or cooking utensils.

16. SECURITY REQUIREMENTS:

16.1. The contractor employees shall not have access to VA sensitive or computer information and will not require routine access to VA Facilities. The contractor employees shall require intermittent access only and will be escorted by VA employees while at VA Facilities. No background investigation is required.

16.2. The contractor shall provide the COR with a list of contractor employees expected to enter the buildings to perform work. While on VA premises, all contractor personnel shall comply with the rules, regulations, and procedures governing the conduct of personnel and the operation of the facility.

16.3. Current VA policies do require a contractor have the following before unescorted access may be granted to VA facilities and/or access to VA Information Technology resources. An access badge will be given to the contractor’s employee upon completion of a favorably adjudicated Special Agreement Check (SAC) or “Closed, No Issues” SAC fingerprint result, training delineated in VA Handbook 6500.6 (Appendix C. Section 9), and a signed “Contractor Rules of Behavior.” Entrance into VA buildings through the Police Services, or COR. The contractor employee must safeguard the access badge and immediately report any lost, stolen, or destroyed badges to the COR. All contract personnel must properly display their access badges. Access badges must be worn at or above the waist (facing forward). The contractor’s employees must return the access badge(s) to the Police Service or upon completing services at the respective facility.

16.4. The contractor shall be required to comply with all security policies/requirements.

All security policies/requirements must be met, and employees cleared prior to the contractor performing work under this contract. Employees that cannot meet the security and clearance requirements shall not be allowed to perform work under this contract.

17. INTERFERENCE TO NORMAL FUNCTION:

17.1. Contractor may be required to interrupt their work at any time so as not to interfere with the normal functioning of the facility, including utility services, fire protection systems, and passage of facility patients, personnel, equipment, and carts.

17.2. In the event of an emergency caused by the contractor, contractor services may be stopped and rescheduled at no additional cost to the government.

17.3. Contractor personnel shall inform the COR or the designee of the need to gain access to secured areas. If access is required to secure areas, prearranged scheduling will be made with COR or designee.

18. ATTACHMENT – LIST OF AREA/BUILDINGS TO BE SERVICED

AREA/BUILDING/FUNCTION

Building No. 1 – Building 100, Main Clinic Building No. 2 – Building 3001, DOM and Veterans Industries addition, including basement, first floor and second floor, including kitchen area Building No. 3 – Transitional Housing 709 Hoyt St., 4 Unit apartment complex. Building No. 4 - Transitional Housing 944 E 12th St., 8 Unit apartment complex. Building No. 5 - Transitional Housing 932 E 12th St., 8 Unit apartment complex

19. CONTRACTOR REPRESENTATIVES

19.1. The following employees of the contractor serve as the contractor’s program manager for this contract. The following information shall be provided to the COR within 15 days of award.

Program Manager:

Other Contractor Personnel:

Title:

20. PERFORMANCE STANDARDS

20.1. Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets, or does not meet these standards.

Task ID Indicator Standard Acceptable Quality Level

Method of Surveillance

Incentive/ Remedy Rating

Maintenance and Support

Vendor Responds to service calls

Site visit by Pest Controller will take place within 24 hours after the service call is made

Service 100% of the time

Periodic Inspection

Incentive: Positive

CPARS

Remedy: Contractor conducts remedial training with pest control technician.

Reviews issues resulting in unsatisfactory performance and makes corrective action. If necessary, Gov’t may ask for removal of pest control technician.

Excellent = < 24 hours

Satisfactory = 24 hours

Unsatisfactory = > 24 hours

Monthly Reports

Vendor to provide accurate and timely monthly invoices

Vendor to provide accurate and timely invoices clearly stating all dates, quantities, weights, and rates of services received monthly

Must be provided at least 30 days after last workday of month.

Periodic Inspection

Incentive: Positive

CPARS

Remedy: Contractor shall submit invoice ASAP after missing

30-day deadline.

Contractor shall reach out to the COR or CO if information on how to submit the invoices is needed.

Satisfactory = reports received on time

Unsatisfactory = not received on time or not at all

Customer Service

Professional Customer Service

Professional and courteous service provided to all internal (VA

Staff) and external

(Patients). No reports of any misconduct will be acceptable.

Each service Episode

VA EMS

Complaint

Log Tracking

Incentive: Positive

CPARS

Remedy: Contractor conducts remedial behavior training with pest control technician. Reviews reports of unprofessional behavior and makes corrective action. If necessary, Gov’t may ask for removal of pest control technician

Satisfactory = no complaints received of misconduct

Unsatisfactory = misconduct complaint received

21. QUALITY CONTROL SURVEILLANCE PLAN (QASP)

21.1. QASP will be issued after award.

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL

PRODUCTS AND COMMERCIAL SERVICES (DEC 2022)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered;

and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at Federal Acquisition Regulation (FAR) 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the Contracting Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include—

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer—System for Award Management, or 52.232-34, Payment by Electronic Funds Transfer—Other Than System for Award Management), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by EFT.

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR part 1315.

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark or copyright, arising out of the performance of this contract, provided the Contractor is reasonably notified of such claims and proceedings.

(i) Payment.—

(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt Payment Act (31 U.S.C. 3903) and prompt payment regulations at 5 CFR part 1315.

(3) Electronic Funds Transfer (EFT). If the Government makes payment by EFT, see 52.212- 5(b) for the appropriate EFT clause.

(4) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date which appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

(5) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall—

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the—

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order number, if applicable;

(C) Affected line item or subline item, if applicable; and

(D) Contractor point of contact.

(ii) Provide a copy of the remittance and supporting documentation to the Contracting Officer.

(6) Interest.

(i) All amounts that become payable by the Contractor to the Government under this contract shall bear simple interest from the date due until paid unless paid within 30 days of becoming due. The interest rate shall be the interest rate established by the Secretary of the Treasury as provided in 41 U.S.C. 7109, which is applicable to the period in which the amount becomes due, as provided in (i)(6)(v) of this clause, and then at the rate applicable for each six-month period as fixed by the Secretary until the amount is paid.

(ii) The Government may issue a demand for payment to the Contractor upon finding a debt is due under the contract.

(iii) Final decisions. The Contracting Officer will issue a final decision as required by 33.211 if—

(A) The Contracting Officer and the Contractor are unable to reach agreement on the existence or amount of a debt within 30 days;

(B) The Contractor fails to liquidate a debt previously demanded by the Contracting Officer within the timeline specified in the demand for payment unless the amounts were not repaid because the Contractor has requested an installment payment agreement; or

(C) The Contractor requests a deferment of collection on a debt previously demanded by the Contracting Officer (see 32.607-2).

(iv) If a demand for payment was previously issued for the debt, the demand for payment included in the final decision shall identify the same due date as the original demand for payment.

(v) Amounts shall be due at the earliest of the following dates:

(A) The date fixed under this contract.

(B) The date of the first written demand for payment, including any demand for payment resulting from a default termination.

(vi) The interest charge shall be computed for the actual number of calendar days involved beginning on the due date and ending on—

(A) The date on which the designated office receives payment from the Contractor;

(B) The date of issuance of a Government check to the Contractor from which an amount otherwise payable has been withheld as a credit against the contract debt; or

(C) The date on which an amount withheld and applied to the contract debt would otherwise have become payable to the Contractor.

(vii) The interest charge made under this clause may be reduced under the procedures prescribed in FAR 32.608-2 in effect on the date of this contract.

(j) Risk of loss. Unless the contract specifically provides otherwise, risk of loss or damage to the supplies provided under this contract shall remain with the Contractor until, and shall pass to the Government upon:

(1) Delivery of the supplies to a carrier, if transportation is f.o.b. origin; or

(2) Delivery of the supplies to the Government at the destination specified in the contract, if transportation is f.o.b. destination.

(k) Taxes. The contract price includes all applicable Federal, State, and local taxes and duties.

(l) Termination for the Government's convenience. The Government reserves the right to terminate this contract, or any part hereof, for its sole convenience. In the event of such termination, the Contractor shall immediately stop all work hereunder and shall immediately cause any and all of its suppliers and subcontractors to cease work. Subject to the terms of this contract, the Contractor shall be paid a percentage of the contract price reflecting the percentage of the work performed prior to the notice of termination, plus reasonable charges the Contractor can demonstrate to the satisfaction of the Government using its standard record keeping system, have resulted from the termination. The Contractor shall not be required to comply with the cost accounting standards or contract cost principles for this purpose. This paragraph does not give the Government any right to audit the Contractor's records. The Contractor shall not be paid for any work performed or costs incurred which reasonably could have been avoided.

(m) Termination for cause. The Government may terminate this contract, or any part hereof, for cause in the event of any default by the Contractor, or if the Contractor fails to comply with any contract terms and conditions, or fails to provide the Government, upon request, with adequate assurances of future performance. In the event of termination for cause, the Government shall not be liable to the Contractor for any amount for supplies or services not accepted, and the Contractor shall be liable to the Government for any and all rights and remedies provided by law. If it is determined that the Government improperly terminated this contract for default, such termination shall be deemed a termination for convenience.

(n) Title. Unless specified elsewhere in this contract, title to items furnished under this contract shall pass to the Government upon acceptance, regardless of when or where the Government takes physical possession.

(o) Warranty. The Contractor warrants and implies that the items delivered hereunder are merchantable and fit for use for the particular purpose described in this contract.

(p) Limitation of liability. Except as otherwise provided by an express warranty, the Contractor will not be liable to the Government for consequential damages resulting from any defect or deficiencies in accepted items.

(q) Other compliances. The Contractor shall comply with all applicable Federal, State and local laws, executive orders, rules and regulations applicable to its performance under this contract.

(r) Compliance with laws unique to Government contracts. The Contractor agrees to comply with 31 U.S.C. 1352 relating to limitations on the use of appropriated funds to influence certain Federal contracts; 18 U.S.C. 431 relating to officials not to benefit; 40 U.S.C. chapter 37, Contract Work Hours and Safety Standards; 41 U.S.C. chapter 87, Kickbacks; 41 U.S.C. 4712 and 10 U.S.C. 4701 relating to whistleblower protections; 49 U.S.C. 40118, Fly American; and 41 U.S.C. chapter 21 relating to procurement integrity.

(s) Order of precedence. Any inconsistencies in this solicitation or contract shall be resolved by giving precedence in the following order:

(1) The schedule of supplies/services.

(2) The Assignments, Disputes, Payments, Invoice, Other Compliances, Compliance with Laws Unique to Government Contracts, and Unauthorized Obligations paragraphs of this clause;

(3) The clause at 52.212-5.

(4) Addenda to this solicitation or contract, including any license agreements for computer software.

(5) Solicitation provisions if this is a solicitation.

(6) Other paragraphs of this clause.

(7) The Standard Form 1449.

(8) Other documents, exhibits, and attachments

(9) The specification.

(t) [Reserved]

(u) Unauthorized Obligations.

(1) Except as stated in paragraph (u)(2) of this clause, when any supply or service acquired under this contract is subject to any End User License Agreement (EULA), Terms of Service (TOS), or similar legal instrument or agreement, that includes any clause requiring the Government to indemnify the Contractor or any person or entity for damages, costs, fees, or any other loss or liability that would create an Anti-Deficiency Act violation (31 U.S.C. 1341), the following shall govern:

(i) Any such clause is unenforceable against the Government.

(ii) Neither the Government nor any Government authorized end user shall be deemed to have agreed to such clause by virtue of it appearing in the EULA, TOS, or similar legal instrument or agreement. If the EULA, TOS, or similar legal instrument or agreement is invoked through an “I agree” click box or other comparable mechanism (e.g., “click-wrap” or “browse-wrap” agreements), execution does not bind the Government or any Government authorized end user to such clause.

(iii) Any such clause is deemed to be stricken from the EULA, TOS, or similar legal instrument or agreement.

(2) Paragraph (u)(1) of this clause does not apply to indemnification by the Government that is expressly authorized by statute and specifically authorized under applicable agency regulations and procedures.

(v) Incorporation by reference. The Contractor’s representations and certifications, including those completed electronically via the System for Award Management (SAM), are incorporated by reference into the contract.

(End of Clause)

ADDENDUM to FAR 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL

PRODUCTS AND COMMERCIAL SERVICES

Clauses that are incorporated by reference (by Citation Number, Title, and Date), have the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available.

The following clauses are incorporated into 52.212-4 as an addendum to this contract:

C.2 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address(es):

https://www.acquisition.gov/browse/index/far https://www.va.gov/oal/library/vaar/

(End of Clause)

FAR

Number

Title Date

52.204-13 SYSTEM FOR AWARD MANAGEMENT MAINTENANCE OCT 2018

52.204-18 COMMERCIAL AND GOVERNMENT ENTITY CODE

MAINTENANCE

AUG 2020

C.3 52.216-18 ORDERING (AUG 2020)

(a) Any supplies and services to be furnished under this contract shall be ordered by issuance of delivery orders or task orders by the individuals or activities designated in the Schedule. Such orders may be issued from date of signed award through 5 years after award date.

(b) All delivery orders or task orders are subject to the terms and conditions of this contract. In the event of conflict between a delivery order or task order and this contract, the contract shall control.

(c) A delivery order or task order is considered "issued" when—

(1) If sent by mail (includes transmittal by U.S. mail or private delivery service), the Government deposits the order in the mail;

(2) If sent by fax, the Government transmits the order to the Contractor’s fax number; or

(3) If sent electronically, the Government either—

(i) Posts a copy of the delivery order or task order to a Government document access system, and notice is sent to the Contractor; or

(ii) Distributes the delivery order or task order via email to the Contractor’s email address.

(d) Orders may be issued by methods other than those enumerated in this clause only if authorized in the contract.

(End of Clause)

C.4 52.216-19 ORDER LIMITATIONS (OCT 1995)

(a) Minimum order. When the Government requires supplies or services covered by this contract in an amount of less than , the Government is not obligated to purchase, nor is the Contractor obligated to furnish, those supplies or services under the contract.

(b) Maximum order. The Contractor is not obligated to honor—

(1) Any order for a single item in excess of $20,000.00;

(2) Any order for a combination of items in excess of $100,000.00; or

(3) A series of orders from the same ordering office within 10 days that together call for quantities exceeding the limitation in paragraph (b)(1) or (2) of this section.

(c) If this is a requirements contract (i.e., includes the Requirements clause at subsection 52.216-21 of the Federal Acquisition Regulation (FAR)), the Government is not required to order a part of any one requirement from the Contractor if that requirement exceeds the maximum-order limitations in paragraph (b) of this section.

(d) Notwithstanding paragraphs (b) and (c) of this section, the Contractor shall honor any order exceeding the maximum order limitations in paragraph (b), unless that order (or orders) is returned to the ordering office within 2 days after issuance, with written notice stating the Contractor's intent not to ship the item (or items) called for and the reasons. Upon receiving this notice, the Government may acquire the supplies or services from another source.

(End of Clause)

C.5 52.216-22 INDEFINITE QUANTITY (OCT 1995)

(a) This is an indefinite-quantity contract for the supplies or services specified, and effective for the period stated, in the Schedule. The quantities of supplies and services specified in the Schedule are estimates only and are not purchased by this contract.

(b) Delivery or performance shall be made only as authorized by orders issued in accordance with the Ordering clause. The Contractor shall furnish to the Government, when and if ordered, the supplies or services specified in the Schedule up to and including the quantity designated in the Schedule as the "maximum." The Government shall order at least the quantity of supplies or services designated in the Schedule as the "minimum."

(c) Except for any limitations on quantities in the Order Limitations clause or in the Schedule, there is no limit on the number of orders that may be issued. The Government may issue orders requiring delivery to multiple destinations or performance at multiple locations.

(d) Any order issued during the effective period of this contract and not completed within that period shall be completed by the Contractor within the time specified in the order. The contract shall govern the Contractor's and Government's rights and obligations with respect to that order to the same extent as if the order were completed during the contract's effective period;

provided, that the Contractor shall not be required to make any deliveries under this contract after 5 years from date of award.

(End of Clause)

C.6 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

The Government may require continued performance of any services within the limits and at the rates specified in the contract. These rates may be adjusted only as a result of revisions to prevailing labor rates provided by the Secretary of Labor. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. The Contracting Officer may exercise the option by written notice to the Contractor within 30 days.

(End of Clause)

C.7 VAAR 852.201-70 CONTRACTING OFFICER'S REPRESENTATIVE (DEC

2022) The Contracting Officer reserves the right to designate representatives to act for him/her in furnishing technical guidance and advice or generally monitor the work to be performed under this contract. Such designation will be in writing and will define the scope and limitation of the designee’s authority. A copy of the designation letter shall be furnished to the Contractor.

(End of Clause)

C.8 VAAR 852.203-70 COMMERCIAL ADVERTISING (MAY 2018)

The Contractor shall not make reference in its commercial advertising to Department of Veterans Affairs contracts in a manner that states or implies the Department of Veterans Affairs approves or endorses the Contractor’s products or services or considers the Contractor’s products or services superior to other products or services.

(End of Clause)

C.9 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT

REQUESTS (NOV 2018)

(a) Definitions. As used in this clause—

(1) Contract financing payment has the meaning given in FAR 32.001;

(2) Designated agency office means the office designated by the purchase order, agreement, or contract to first receive and review invoices. This office can be contractually designated as the receiving entity. This office may be different from the office issuing the payment;

(3) Electronic form means an automated system transmitting information electronically according to the accepted electronic data transmission methods and formats identified in paragraph (c) of this clause. Facsimile, email, and scanned documents are not acceptable electronic forms for submission of payment requests;

(4) Invoice payment has the meaning given in FAR 32.001; and

(5) Payment request means any request for contract financing payment or invoice payment submitted by the contractor under this contract.

(b) Electronic payment requests. Except as provided in paragraph (e) of this clause, the contractor shall submit payment requests in electronic form. Purchases paid with a Government-wide commercial purchase card are considered to be an electronic transaction for purposes of this rule, and therefore no additional electronic invoice submission is required.

(c) Data transmission. A contractor must ensure that the data transmission method and format are through one of the following:

(1) VA’s Electronic Invoice Presentment and Payment System at the current website address provided in the contract.

(2) Any system that conforms to the X12 electronic data interchange (EDI) formats established by the Accredited Standards Center (ASC) and chartered by the American National Standards Institute (ANSI).

(d) Invoice requirements. Invoices shall comply with FAR 32.905.

(e) Exceptions. If, based on one of the circumstances in this paragraph (e), the Contracting Officer directs that payment requests be made by mail, the Contractor shall submit payment requests by mail through the United States Postal Service to the designated agency office.

Submission of payment requests by mail may be required for—

(1) Awards made to foreign vendors for work performed outside the United States;

(2) Classified contracts or purchases when electronic submission and processing of payment requests could compromise the safeguarding of classified or privacy information;

(3) Contracts awarded by contracting officers in the conduct of emergency operations, such as responses to national emergencies;

(4) Solicitations or contracts in which the designated agency office is a VA entity other than the VA Financial Services Center in Austin, Texas; or

(5) Solicitations or contracts in which the VA designated agency office does not have electronic invoicing capability as described above.

(End of Clause)

C.10 VAAR 852.242-71 ADMINISTRATIVE CONTRACTING OFFICER (OCT

2020) The Contracting Officer reserves the right to designate an Administrative Contracting Officer (ACO) for the purpose of performing certain tasks/duties in the…