36C26021Q0304.pdf

OF

1. REQUISITION

NO

2. CONTRACT

NO

3. AWARD/EFFECTIVE

DATE

4. ORDER

NO

5. SOLICITATION

NUMBER

6. SOLICITATION ISSUE

DATE

a.

NAM

b. TELEPHONE NO. (No Collect C ll )

8. OFFER DUE

DATE/LOCAL T

I

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: %

FO

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. DUNS: DUNS+4:

PHO

NE

F A

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as

N ) 25. ACCOUNTING AND APPROPRIATION

DATA

26. TOTAL AWARD AMOUNT (For Govt. Use O l )

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA A R

ARE NOT

ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA A R

ARE NOT

ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

29. AWARD OF CONTRACT: REF. ___________________________________

OFFER COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH

AND

DATED ________________________________. YOUR OFFER ON

SOLICITATION DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON

ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH

ARE ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS

SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO

ITEMS

30a. SIGNATURE OF

OFFEROR/CONTRACTOR

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING

OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL

REPRODUCTION

(REV.

2/2012) PREVIOUS EDITION IS NOT

USABLE

Prescribed by GSA - FAR (48 CFR) 53 212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, &

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 92

36C26021Q0304 03-29-2021

Niel Chase 360-816-2792 04-09-2021

14:00 PST

36C260

Department of Veterans Affairs Network Contracting Office 20 5115 NE 82nd Ave, Suite 102 Vancouver WA 98662

X 100

X

Y

485991

$16.5 Million

N/A

36C663

Department of Veterans Affairs Puget Sound VA Healthcare System

1660 S. Columbian Way Seattle WA 98108

Y

Department of Veterans Affairs Network Contracting Office 20

5115 NE 82nd Ave, Suite 102 Vancouver WA 98662

Department of Veterans Affairs

FMS-VA-2(101)

Financial Services Center

PO BOX 149971

Austin TX 78714-9971

See CONTINUATION Page

The Department of Veterans Affairs seeks to establish a five year IDIQ for wheelchair / ambulatory driver services for eligible beneficiaries in accordance with the Performance Work Statement (PWS), within the VA Puget Sound Health Care System.

This solicitation covers the Seattle, WA catchment area as outlined in the PWS, section B.2.2. Including the counties of:

Whatcom, Skagit, Snohomish, King, Island, Pierce, Lewis, Thurston, Clallam, Grays Harbor, Jefferson, Mason and Kitsap.

Period of Performance: 7/01/21 - 6/30/26

Vendor questions/quotes concerning this solicitation shall be submitted in writing to both; Niel Chase at: niel.chase@va.gov AND Jacob Jackson at: jacob.jackson2@va.gov

Vendor Checklist for submittals is on page #92 of this document.

See CONTINUATION Page

X ONE

Jacob Jackson Contracting Officer

36C26021Q0304

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 PERFORMANCE WORK STATEMENT (PWS)

B.3 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

B.4 PRICE/COST SCHEDULE

ITEM INFORMATION

B.5 DELIVERY SCHEDULE

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS (OCT 2018)

C.2 52.216-18 ORDERING (AUG 2020)

C.3 52.216-19 ORDER LIMITATIONS (OCT 1995)

C.4 52.216-22 INDEFINITE QUANTITY (OCT 1995)

C.5 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.6 SUPPLEMENTAL INSURANCE REQUIREMENTS

C.7 52.232-18 AVAILABILITY OF FUNDS (APR 1984)

C.8 VAAR 852.212-70 PROVISIONS AND CLAUSES APPLICABLE TO VA ACQUISITION OF

COMMERCIAL ITEMS (APR 2020)

C.9 VAAR 852.219-74 LIMITATIONS ON SUBCONTRACTING—MONITORING AND COMPLIANCE

(JUL 2018)

C.10 VAAR 852.219-75 SUBCONTRACTING COMMITMENTS MONITORING AND COMPLIANCE

(JUL 2018)

C.11 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.12 VAAR 852.242-71 ADMINISTRATIVE CONTRACTING OFFICER (OCT 2020)

C.13 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR

EXECUTIVE ORDERS—COMMERCIAL ITEMS (JAN 2021)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

SECTION E - SOLICITATION PROVISIONS

E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL ITEMS (JUN 2020)

E.2 52.204-24 REPRESENTATION REGARDING CERTAIN TELECOMMUNICATIONS AND VIDEO

SURVEILLANCE SERVICES OR EQUIPMENT (OCT 2020)

E.3 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT 2018)

E.4 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.5 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB 1998)

E.6 52.212-2 EVALUATION—COMMERCIAL ITEMS (OCT 2014)

E.7 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—COMMERCIAL ITEMS (FEB

2021)

VENDOR CHECKLIST

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C260 Jacob Jackson

Network Contracting Office 20 5115 NE 82nd Ave, Suite 102 Vancouver WA 98662

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Monthly, in arrears

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

FMS-VA-2(101)

Financial Services Center

PO BOX 149971

Austin TX 78714-9971 ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 PERFORMANCE WORK STATEMENT (PWS)

B.2.1. OVERVIEW

The purpose of this contract is to provide Wheelchair Van driver services for beneficiaries within the Department of Veterans Affair, VA Puget Sound Health Care System (Puget

Sound) catchment area, as defined in section B.1.1. The contractor shall provide drivers to operate government vans furnished by VA Puget Sound for the Veteran Transportation

Service (VTS), a nationally mandated program administered by VA Puget Sound Health

Care System. VTS is defined below, and the contract drivers shall adhere to all sub-sections where reasonably applicable and to items specifically addressing VTS outlined in each sub-section below.

B.2.2. Definitions

Beneficiary: Veterans and other members determined to be eligible for travel benefits by the

VA.

Catchment Area: The catchment area is comprised of the following counties in Washington

State within the VA Puget Sound catchment area; Whatcom, Skagit, Snohomish, King, Island, Pierce, Lewis, Thurston, Clallam, Grays Harbor, Jefferson, Mason and Kitsap Counties.

Occasional trips to counties outside the standard service area may be included.

Contracting Officer (CO): VA official with the authority to enter, administer, and/or terminate contracts and make related determinations and findings. Any changes to a resultant contract may only be made through a written modification as prepared and executed by the CO.

Contracting Officer's Representative (COR): VA official responsible for providing contract oversight and technical guidance to the Contracting Officer. (COR) responsibilities will include, but not be limited to: surveillance of services required under this contract;

determining the adequacy of Contractor performance according to the specifications of this contract; acting as the Government’s representative; ensuring compliance with contract requirements insofar as the work is concerned, certification of invoices, placing orders for service, providing technical guidance, overseeing technical aspects of the contract, serving as a number on the vehicle inspection team.

The COR cannot authorize deviations from the specifications and requirements of this contract. In the event the Contractor deviates without approval from the CO, such deviation shall be at the risk of the Contractor and any cost related thereto shall be borne by the

Contractor. The COR will be designated in writing by the CO after contract award.

Contractor: The term "Contractor" as used herein refers to both the prime Contractor and his employees, subcontractors and their employees. The Contractor shall be responsible for assuring that the subcontractors comply with the provisions of this contract.

Joint Commission on Accreditation of Healthcare Organizations (Joint

Commission): A national organization dedicated to improving the care, safety and treatment of Veterans in a health care facility and environment.

Vehicle(s): The term "Vehicle(s)" as used in this contract refers to VA owned 8, 12 and 16 passenger Wheelchair accessible vans.

Quality Assurance: Those actions taken by the Government to assure services meet the requirements of this contract.

Quality Assurance Evaluator(s): Government personnel responsible for surveillance of

Contractor performance.

QASP (Quality Assurance Surveillance Plan): The Quality Assurance Surveillance

Plan (QASP) is the document government personnel use to assess contractor performance.

The QASP identifies what is going to be inspected, the inspection process, and who will do the inspecting. The results of those inspections will then be used to document contractor performance.

Quality Control: Those actions taken by the Contractor to control the production of goods or services so they will meet the requirements of a contract.

Veteran Transportation Service (VTS): VTS is a nationally mandated VHA program which provides safe and reliable transportation to Veterans who require assistance traveling to and from VA health care facility and authorized non-VA health care appointments. VTS partners with services providers in local communities to Service Veterans’ transportation needs. Veterans who are eligible for VA health care benefits and have a VA-authorized appointment are eligible for transportation through the VTS program based on the availability and guidelines in place at VA Puget Sound. Eligibility and scheduling are determined by VA

Puget Sound staff.

B.2.3. CONTRACTOR EMPLOYEE REQUIRMENTS AND QUALIFICATIONS:

B.2.3.1. Contractor employees shall not be considered Government employees for any purpose. The VA reserves the right to restrict any Contractor employee from performing services under this contract who do not meet the required qualifications for the services they are required to perform, and who violates Federal regulations or are identified as a potential threat to the security, safety, health and/or operational mission of the VA and its' Veteran population. The restriction of such Contractor personnel shall not relieve the Contractor from performing all the required services, in accordance with all terms, conditions, and schedules contained herein.

B.2.3.2. All Contractor personnel performing contract services shall meet the qualifications as specified in this contract, as well as any qualifications required by Federal, State, County and local government entities from the place in which they operate. Contractor personnel shall always meet these qualifications while performing contract services. Records of each employee as to name, level, and certification to perform the duties of a van driver or attendant must be maintained by the contractor and made available for inspection upon request.

B.2.3.3. DRIVER TRAINING - All attendants/van drivers on duty must have successfully completed the Standard and Advance First Aid Courses of the American Red Cross or U.S.

Bureau of Mines, or equivalent, and shall possess a CPR certification card. All drivers are also required to complete the following mandatory training. The following mandated training modules may be found in TMS and will be provided in hardcopy print or electronic format to drivers without TMS access.

(1) Defensive Driving Fundamentals (NFED 3854564) Learning hours: 1:00

(2) Customer Service Fundamentals: Building Rapport in Customer Relationships (NFED

1310158) Learning Hours: 1:00.

(3) (PPE) Personal Protective Equipment (NFED 1278249) Learning Hours: 1:00.

(4) Safe Patient Handling (to include appropriate handling of wheelchair lifts and locking down of wheelchairs in vehicles) (NFED 13353) Learning Hours: 1:00.

(5) Infection Control for the Medical Assistant: Part 1: Principles of Infection Control

(Captioned) (Infection Control) (NFED 14077) Learning Hours: 0.50.

(6) Hazardous Material Handling and Storage Impact: Transporting Gas Cylinders (NFED

4500821) Learning Hours: 0:10.

(7) VA Fleet Card Training (TMS 5872) Learning Hours: 0:20.

(8) Unauthorized Commitments (TMS 1701572) Learning Hours: 0:30.

B.2.3.4. Drivers shall have a valid operator's license in accordance with Federal, State and local government requirements for their place of operation and the services they perform. The contractor shall provide evidence of state licensing and any other qualifications of any personnel performing services under this contract.

Drivers assigned to 16 passenger vans will require a Commercial Driver License. The cost of the CDR and associated training will be the responsibility of the contractor.

B.2.3.5. During the contract period of performance, if the Contractor proposes to add-on or replace personnel to perform contract services, the Contractor shall submit the required evidence of training, certifications, licensing and any other qualifications to the

Contracting Officer. At no time shall the Contractor utilize add-on or replacement personnel to perform contract services who do not meet the qualifications under the terms and conditions of this contract.

B.2.3.6. Drivers must understand and comply with all policies for use of U.S. Government-owned or leased vehicles. Follow vehicle operation and fueling procedures as outlined on the

VA Vehicle Fleet SharePoint site under “Policy,” including assisting fleet manager with recalls, cleaning, and maintenance. In cases of an accident/incident, follow key procedures as listed on the VA Vehicle Fleet SharePoint site under “Policy.”

B.2.3.7. Traffic Law Violations - Drivers of U.S. Government-owned or -leased motor vehicles must obey all the motor vehicle traffic laws of the state and local jurisdiction in which they are operating. Drivers are personally responsible for any violation of state or local traffic laws. If a driver is fined or otherwise penalized for an offense he or she committed while performing official duties, payment is the driver's personal responsibility. Drivers of U.S.

Government-owned or -leased motor vehicles must pay any parking fees incurred. Drivers are personally responsible for payment of fines for a parking violation and VA will not reimburse them for such fines. Any traffic or parking violations must be reported to the VA

COR by the contractor and appropriate corrective actions taken based on the level of offense.

VA may revoke U.S. Government vehicle driving privileges for repeat traffic law or parking offenders.

B.2.4. WHEELCHAIR VANS AND SAFETY REQUIRMENTS:

B.2.4.1. The VA owned vehicles are of model and make to ensure safe and comfortable transportation of Veterans passengers including Veterans in wheelchairs. Each vehicle driver will be equipped with two-way radio communication or cell phone/blue tooth communication in case of an emergency suddenly arising. The cost of radios or cell phones will be the responsibility of the contractor.

USE OF CELL PHONE AND TEXTING - Drivers are strictly prohibited from making calls or texting on cell phones while the vehicle is moving or stopped in an unsafe location.

B.2.4.2. Responsibilities for Veteran safety will include the availability and appropriate use of

Veteran restraining devices in each transport vehicle. The Contractor staff will adequately restrain the Veteran through every phase and during each movement to prevent injury to the

Veteran. The need for additional staff to manage the Veteran in transport will be established before initiating the transport.

B.2.4.3. The driver will (within safety and reason) observe the Veteran during transport. Any indication of significant change in condition (i.e. sudden onset of rapid or labored respirations, complaints of chest pains) will be immediately communicated to the Medical

Center Admitting office. Depending on the condition of the Veteran, the Veteran will be returned to the Admitting Office, transported to the nearest emergency room or advanced life support called.

B.2.4.4. Contractor personnel performing services to the VA shall present themselves in a professional manner and be identified by wearing an employee name tag. Employee identifications shall be worn in clear view above the waist. Smoking, eating, and drinking are prohibited in all VA fleet vehicles. Drivers shall also remove all personal items and leave the vehicle in good condition after using a vehicle.

B.2.4.5. Contract personnel will always enforce the use of seatbelts by all vehicle occupants and will at no time leave a patient in the vehicle unattended. Contract personnel will ensure all patients, equipment and cargo is secured prior to driving of vehicle; will load all wheelchair patients into vehicle in reverse to ensure safe loading; will ensure all patients on scooters will be transferred out of the scooter, into a seat and secured in the vehicle; will ensure wheelchairs face forward during transit when feasible.

B.2.4.6. When transporting Veterans to or from Medical facilities, the driver, acting for the

Contractor, will ensure that all cargo is secured to prevent injury in the event of an accident.

Driver will ensure that the Veteran's luggage, belongings, prosthetic devices, etc., are properly accounted for and delivered with the Veteran as required.

Smoking, eating, and drinking are prohibited in all VA fleet vehicles. Drivers shall also remove all personal items and leave the vehicle in good condition after using a vehicle.

must use all provided safety devices, such as seatbelts, and follow vehicle manufacturer guidelines as required by 41 C.F.R. 102-34.

B.2.4.7. Vehicle inspections: Drivers will inspect the vehicle before, during, and after operation so defects or malfunctions can be detected before they result in serious damage, failure, or accident. A visual inspection of the vehicle is conducted before it is driven to ensure that it is safe and in good operating condition. During operation the driver should be alert to indications of vehicle malfunction while driving, such as unusual vibrations, noise, and odors;

abnormal instrument readings; and erratic brake and steering operations. An after-operation inspection consists of all daily vehicle services and correction of any deficiencies found. All vehicle drivers are ultimately liable for the proper operation and care of their vehicle. Drivers should not operate any vehicles in need of repair, unclean, unsafe, damaged interior or exterior. Drivers should report any problems or concerns to the facility Fleet Manager.

B.2.4.8. Escorts: The VA reserves the right to have an escort, such as a relative, or care provider of a beneficiary or VA staff accompanies a beneficiary when the VA determines that such an escort is in the best interest of the beneficiary. The VA will also be the sole judge in determining when an escort is required. There shall be no additional charge to the VA when escorts are authorized to travel with a beneficiary. Contractor shall only be required to transport escort with Veteran and shall not be required to return the escort back to point of origin. The relative must ride in a passenger seat so the proper seat belt restraints can be utilized. At no time will relatives or other personnel, except a physician, nurse or respiratory therapist treating the Veteran, be allowed in the Veteran compartment of the Wheelchair Van while the vehicle is in-route.

B.2.4.9 Number of Veterans: The contract driver for VTS is expected to transport one or more than one beneficiary per trip as determined by VA transportation scheduling staff.

B.2.4.10. Confidential information: The Contract drivers will have access to Veterans names, addresses and telephone numbers in the normal course of providing services.

Contract employees are always required to maintain the security of this information.

B.2.4.11. Infection Control Procedures: The contractor driver shall comply with the use of VA universal precautionary measures for the prevention and control of the spread of infectious agents to all persons. The VA Infection Control process includes wiping down the vehicle seats and handrails with disinfectant between rides to minimize spread of infection. An

N95 face mask will be provided by the VA and worn by the driver while on duty. VA will provide rubber gloves, and cleaning solution for disinfecting the van between rides. All passengers are required to wear a standard face mask while riding in the vehicle. VA will provide standard face masks for riders and have sanitizer hand gel available as needed.

Covid-19 - Veterans who are identified as Covid-19 positive are not transported on the VTS vans. The driver will screen riders before allowing them on the VTS vans and inform them of the requirement to wear a mask and physically distance while in the van. If a Veteran is identified as Covid-19 positive or exhibiting symptoms, the driver will not transport the Veteran.

All VTS vans are equipped with appropriate PPE for the driver if the unexpected need for additional protective measures arises during the transport.

B.2.4.12. Each VTS van is equipped with a VTS scheduling tablets. The contract driver shall be trained by VA to use scheduling tablets and is expected to use the tablet when reasonably safe to do so to track their scheduled pick up and drop offs.

B.2.5. VETERAN RIGHTS AND DRIVER COURTESY:

B.2.5.1. Each Veteran will be treated with the utmost of respect and concern, with a professional approach to his/her dignity as an individual and Veteran. All communication, both verbal and non-verbal, by Contractor's personnel with and in the presence of the Veteran, will be conducted in a professional manner. The Contractor's personnel will practice the utmost discretion when discussing the Veteran's condition with hospital professionals in the presence of the Veteran or relatives.

B.2.5.2. The Contractor shall be courteous to VA beneficiaries and shall not smoke while transporting Veterans. Veterans may bring a reasonable amount of equipment, such as folding wheelchair, consumable medical supplies and personal suitcase. This may include a

Veteran's 3-wheeled scooter. Veteran belongings will not include household furnishings.

B.2.5.3. Each Veteran will be provided with safe and comfortable transportation to and/or from the Medical Center. The Contractor will assume the total responsibility for the Veteran's safety and comfort during the entire transfer process, from the time the Contractor's staff reaches the

Veteran, through the loading and unloading of the Veteran into the vehicle, and until the time the Veteran is properly delivered to the professional staff of the medical Center or other final destination.

B.2.6. HOURS OF PERFORMANCE, RATES, AND COMMUNICATIONS:

B.2.6.1. Hours of Performance and rates for contract VTS drivers: Contract drivers shall be available Monday-Friday, 8:00am-4:30pm and may include federal holidays. Drivers provided by the contractor to drive government-furnished vans for the

Veteran Transportation Service (VTS) are paid at an hourly rate. Overtime to safely complete work may be required. Holiday work is paid at the overtime rate.

B.2.6.2. Drivers provided by the contractor to drive government-furnished vans for the

Veteran Transportation Service (VTS) will check in and out with the VA Travel staff prior to and immediately following each scheduled tour of duty. Drivers will pick up their vans at the VA Motor Pool and inspect the van before they start their runs for the day. Drivers will be provided with a daily manifest of trips to be accomplished. Drivers are responsible to ensure that Veterans are picked up in adequate time to make it to their VA appointments.

B.2.6.3. Contact Phone Number: If the contractor's place of business is located beyond the local telephone call zone of the VA, the contractor shall install and provide to the VA, a toll-free number for accepting the VA calls.

B.2.7. INVOICE PROCEDURES:

B.2.7.1. Monthly invoices will be submitted to VA through a secure online claims processing network (Tungsten). Please review link for electronic invoicing procedures: http://www.tungsten-network.com/uk/en/veterans-affairs/

Invoices shall include the following information in addition to the times specified at clause 52.212-4(g):

1. Unique trip number

2. Date and time of service request

3. Date and time service order received

4. Name of VA representative placing order

5. Name of Veteran

6. Pickup location and zip code

7. Destination location and zip code

8. Pick up time requested by VA

9. Time arrived at pick up

10. Time departed pick up

11. Time arrived at destination

12. Additional charges/ information to be listed and specified in all instances. To include but not limited to the following:

• Dispatch fee

• "waiting time"

• Indicate VA individual who approved waiting time

13. Number of miles Veteran was transported

14. Wait time

B.2.7.2. A duplicate copy of the invoice (MS Excel format) shall be submitted to the COR, for review and validation, prior to invoice payment approval. Invoices shall include the Daily schedule of driver hours worked including overtime hours in addition to the contractor vendor identification information.

http://www.tungsten-network.com/uk/en/veterans-affairs/

B.2.8. REQUIRED REPORTS AND DOCUMENTS:

B.2.8.1. IMMEDIATELY upon any incident/accident involving a VA Veteran being transported or escorted, verbal notification is required to the VA Contracting Officer and/or Contracting

Officer's Representative (COR) with all the facts as they relate to the incident/accident. Written report is required to be filed within forty-eight (48) HOURS OF THE INCIDENT/ACCIDENT

WITH A LIST OF THE Contractor staff names (drivers/escorts), Veteran's name, and pertinent information and witnesses, must be filed with the Contracting Officer or COR. This is to be done no matter how minor or innocent the incident/accident appears to be.

B.2.8.2. The contractor shall notify the COR, in writing within 24 hours of any complaints made by the beneficiaries with regards to the transportation service. The contractor may provide recommendations for improved services along with the Veteran complaints for the

VA's review. No recommendation shall be construed as being effective until and unless it is provided as a written modification to the contract from the Contracting Officer.

B.2.9. GOVERNMENT QUALITY ASSURANCE: The COR or his/her designee will evaluate the Contractor's performance in accordance with the contract’s requirements and the

Quality Assurance Surveillance Plan (QASP). The Contractor shall have quality improvement mechanisms in place that allows the business to evaluate the quality of services performed by using established methods for identifying and preventing deficiencies before the level of performance becomes unacceptable. Specific organizational monitoring functions and areas must be identified with levels of responsibility associated, noting intermediate supervisory responsibility and overall management responsibility for ensuring total acceptable performance.

B.3 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

1. This Quality Assurance Surveillance Plan (QASP) has been developed to evaluate

Contractor actions while performing the contract. It is designed to provide an effective surveillance method of monitoring contractor performance for each listed objective on the

Performance Requirements Summary (PRS) in the contract.

2. The QASP provides a systematic method to evaluate the services the Contractor is required to furnish.

3. This QASP is based on the premise that the Government desires a quality standard in

Contract Driver Service and that a service contract to provide the service is the best means of achieving that objective.

4. The Contractor, and not the Government, is responsible for management and quality control actions to meet the terms of the contract. The role of the Government is quality assurance to ensure contract standards are achieved.

5. Performance Table:

REQUIRED

SERVICE

REVIEW

RESPONSIBILITY

REVIEW

DATE

SAMPLE

SIZE

ACCEPTABLE

QUALITY

LEVEL

COMMENTS

Driver Performance Metric Compliance

COR Monthly 100% 90% Based on existing Site performance metrics in the VetRide system.

Background Checks

COR Quarterly 10% 100%

HIPAA

Compliance

COR Quarterly 100% 100% Based on events reported to

COR

Patient Safety

COR Monthly 100% 100% Events putting patient at risk

Invoice Procedures

COR Quarterly 90% 95%

6. The COR will monitor performance and review performance reports to determine how the contractor is performing against communicated performance objectives. The government will make determination regarding incentives based on performance measurement metric data and notify the contractor of those decisions. The contractor will be responsible for making required changes in processes and practices to ensure performance is managed effectively.

7. If the contractor exceeds the service or performance level, it is eligible to receive a positive incentive as outlined below.

8. Examples of positive incentives are positive performance reporting in the Contractor

Performance Assessment Reporting System (www.cpars.gov) or consideration for award of contract option periods.

B.4 PRICE/COST SCHEDULE

ITEM INFORMATION

ITEM

NUMB

ER

DESCRIPTION OF

SUPPLIES/SERVICES QTY UNIT UNIT PRICE AMOUNT

12,480.00 HR __________ ________

Hourly Rate per Driver

Ordering Period 1

POP: 7/01/21 – 6/30/22

**Quantities are estimates only

Ordering Period 2

POP: 7/01/22 – 6/30/23

Ordering Period 3

POP: 7/01/23 – 6/30/24

Ordering Period 4

POP: 7/01/24 – 6/30/25

Ordering Period 5

POP: 7/01/25 – 6/30/26

GRAND

TOTAL

B.5 DELIVERY SCHEDULE

ITEM NUMBER DELIVERY DATE

Ordering Period 1

7/01/21 – 6/30/22

Ordering Period 2

7/01/22 – 6/30/23

Ordering Period 3

7/01/23 – 6/30/24

Ordering Period 4

7/01/24 – 6/30/25

Ordering Period 5

7/01/25 – 6/30/26

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL

ITEMS (OCT 2018)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The

Government must exercise its post-acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of

Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the

Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at FAR 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the

Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the

Contracting Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include—

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer—System for Award Management, or

52.232-34, Payment by Electronic Funds Transfer—Other Than System for Award

Management), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by EFT.

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR part

1315.

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark or copyright, arising out of the performance of this contract, provided the

Contractor is reasonably notified of such claims and proceedings.

(i) Payment.—

(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt

Payment Act (31 U.S.C. 3903) and prompt payment regulations at 5 CFR part 1315.

(3) Electronic Funds Transfer (EFT). If the Government makes payment by EFT, see

52.212-5(b) for the appropriate EFT clause.

(4) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date which appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

(5) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall—

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the—

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order number, if applicable;

(C) Affected line item or subline item, if applicable; and

(D) Contractor point of contact.

(ii) Provide a copy of the remittance and supporting documentation to the Contracting

Officer.

(6) Interest.

(i) All amounts that become payable by the Contractor to the Government under this contract shall bear simple interest from the date due until paid unless paid within 30 days of becoming due. The interest rate shall be the interest rate established by the Secretary of the

Treasury as provided in 41 U.S.C. 7109, which is applicable to the period in which the amount becomes due, as provided in (i)(6)(v) of this clause, and then at the rate applicable for each six-month period as fixed by the Secretary until the amount is paid.

(ii) The Government may issue a demand for payment to the Contractor upon finding a debt is due under the contract.

(iii) Final decisions. The Contracting Officer will issue a final decision as required by

33.211 if—

(A) The Contracting Officer and the Contractor are unable to reach agreement on the existence or amount of a debt within 30 days;

(B) The Contractor fails to liquidate a debt previously demanded by the Contracting

Officer within the timeline specified in the demand for payment unless the amounts were not repaid because the Contractor has requested an installment payment agreement; or

(C) The Contractor requests a deferment of collection on a debt previously demanded by the Contracting Officer (see 32.607-2).

(iv) If a demand for payment was previously issued for the debt, the demand for payment included in the final decision shall identify the same due date as the original demand for payment.

(v) Amounts shall be due at the earliest of the following dates:

(A) The date fixed under this contract.

(B) The date of the first written demand for payment, including any demand for payment resulting from a default termination.

(vi) The interest charge shall be computed for the actual number of calendar days involved beginning on the due date and ending on—

(A) The date on which the designated office receives payment from the Contractor;

(B) The date of issuance of a Government check to the Contractor from which an amount otherwise payable has been withheld as a credit against the contract debt; or

(C) The date on which an amount withheld and applied to the contract debt would otherwise have become payable to the Contractor.

(vii) The interest charge made under this clause may be reduced under the procedures prescribed in 32.608-2 of the Federal Acquisition Regulation in effect on the date of this contract.

(j) Risk of loss. Unless the contract specifically provides otherwise, risk of loss or damage to the supplies provided under this contract shall remain with the Contractor until, and shall pass to the Government upon:

(1) Delivery of the supplies to a carrier, if transportation is f.o.b. origin; or

(2) Delivery of the supplies to the Government at the destination specified in the contract, if transportation is f.o.b. destination.

(k) Taxes. The contract price includes all applicable Federal, State, and local taxes and duties.

(l) Termination for the Government's convenience. The Government reserves the right to terminate this contract, or any part hereof, for its sole convenience. In the event of such termination, the Contractor shall immediately stop all work hereunder and shall immediately cause any and all of its suppliers and subcontractors to cease work. Subject to the terms of this contract, the Contractor shall be paid a percentage of the contract price reflecting the percentage of the work performed prior to the notice of termination, plus reasonable charges the Contractor can demonstrate to the satisfaction of the Government using its standard record keeping system, have resulted from the termination. The Contractor shall not be required to comply with the cost accounting standards or contract cost principles for this purpose. This paragraph does not give the Government any right to audit the Contractor's records. The Contractor shall not be paid for any work performed or costs incurred which reasonably could have been avoided.

(m) Termination for cause. The Government may terminate this contract, or any part hereof, for cause in the event of any default by the Contractor, or if the Contractor fails to comply with any contract terms and conditions, or fails to provide the Government, upon request, with adequate assurances of future performance. In the event of termination for cause, the

Government shall not be liable to the Contractor for any amount for supplies or services not accepted, and the Contractor shall be liable to the Government for any and all rights and remedies provided by law. If it is determined that the Government improperly terminated this contract for default, such termination shall be deemed a termination for convenience.

(n) Title. Unless specified elsewhere in this contract, title to items furnished under this contract shall pass to the Government upon acceptance, regardless of when or where the

Government takes physical possession.

(o) Warranty. The Contractor warrants and implies that the items delivered hereunder are merchantable and fit for use for the particular purpose described in this contract.

(p) Limitation of liability. Except as otherwise provided by an express warranty, the

Contractor will not be liable to the Government for consequential damages resulting from any defect or deficiencies in accepted items.

(q) Other compliances. The Contractor shall comply with all applicable Federal, State and local laws, executive orders, rules and regulations applicable to its performance under this contract.

(r) Compliance with laws unique to Government contracts. The Contractor agrees to comply with 31 U.S.C. 1352 relating to limitations on the use of appropriated funds to influence certain Federal contracts; 18 U.S.C. 431 relating to officials not to benefit; 40 U.S.C. chapter

37, Contract Work Hours and Safety Standards; 41 U.S.C. chapter 87, Kickbacks; 41 U.S.C.

4712 and 10 U.S.C. 2409 relating to whistleblower protections; 49 U.S.C. 40118, Fly

American; and 41 U.S.C. chapter 21 relating to procurement integrity.

(s) Order of precedence. Any inconsistencies in this solicitation or contract shall be resolved by giving precedence in the following order:

(1) The schedule of supplies/services.

(2) The Assignments, Disputes, Payments, Invoice, Other Compliances, Compliance with

Laws Unique to Government Contracts, and Unauthorized Obligations paragraphs of this clause;

(3) The clause at 52.212-5.

(4) Addenda to this solicitation or contract, including any license agreements for computer software.

(5) Solicitation provisions if this is a solicitation.

(6) Other paragraphs of this clause.

(7) The Standard Form 1449.

(8) Other documents, exhibits, and attachments

(9) The specification.

(t) [Reserved]

(u) Unauthorized Obligations.

(1) Except as stated in paragraph (u)(2) of this clause, when any supply or service acquired under this contract is subject to any End User License Agreement (EULA), Terms of

Service (TOS), or similar legal instrument or agreement, that includes any clause requiring the Government to indemnify the Contractor or any person or entity for damages, costs, fees, or any other loss or liability that would create an Anti-Deficiency Act violation (31 U.S.C.

1341), the following shall govern:

(i) Any such clause is unenforceable against the Government.

(ii) Neither the Government nor any Government authorized end user shall be deemed to have agreed to such clause by virtue of it appearing in the EULA, TOS, or similar legal instrument or agreement. If the EULA, TOS, or similar legal instrument or agreement is invoked through an “I agree” click box or other comparable mechanism (e.g., “click-wrap” or

“browse-wrap” agreements), execution does not bind the Government or any Government authorized end user to such clause.

(iii) Any such clause is deemed to be stricken from the EULA, TOS, or similar legal instrument or agreement.

(2) Paragraph (u)(1) of this clause does not apply to indemnification by the Government that is expressly authorized by statute and specifically authorized under applicable agency regulations and procedures.

(v) Incorporation by reference. The Contractor’s representations and certifications, including those completed electronically via the System for Award Management (SAM), are incorporated by reference into the contract.

(End of Clause)

ADDENDUM to FAR 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL

ITEMS

Clauses that are incorporated by reference (by Citation Number, Title, and Date), have the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available.

The following clauses are incorporated into 52.212-4 as an addendum to this contract:

C.2 52.216-18 ORDERING (AUG 2020)

(a) Any supplies and services to be furnished under this contract shall be ordered by issuance of delivery orders or task orders by the individuals or activities designated in the

Schedule. Such orders may be issued from through .

(b) All delivery orders or task orders are subject to the terms and conditions of this contract.

In the event of conflict between a delivery order or task order and this contract, the contract shall control.

(c) A delivery order or task order is considered "issued" when—

(1) If sent by mail (includes transmittal by U.S. mail or private delivery service), the

Government deposits the order in the mail;

(2) If sent by fax, the Government transmits the order to the Contractor’s fax number; or

(3) If sent electronically, the Government either—

(i) Posts a copy of the delivery order or task order to a Government document access system, and notice is sent to the Contractor; or

(ii) Distributes the delivery order or task order via email to the Contractor’s email address.

(d) Orders may be issued by methods other than those enumerated in this clause only if authorized in the contract.

(End of Clause)

C.3 52.216-19 ORDER LIMITATIONS (OCT 1995)

*This is a 60 month (5 year) IDIQ from date of award. The Government guarantees a minimum of $500.00 and this IDIQ is capped at a maximum of $3,500,000.00 over the 5 year ordering period.*

(a) Minimum order. When the Government requires supplies or services covered by this contract in an amount of less than $500.00, the Government is not obligated to purchase, nor is the Contractor obligated to furnish, those supplies or services under the contract.

(b) Maximum order. The Contractor is not obligated to honor—

(1) Any order for a single item in excess of $3,500,000.00;

(2) Any order for a combination of items in excess of $3,500,000.00; or

(c) If this is a requirements contract (i.e., includes the Requirements clause at subsection

52.216-21 of the Federal Acquisition Regulation (FAR)), the Government is not required to order a part of any one requirement from the Contractor if that requirement exceeds the maximum-order limitations in paragraph (b) of this section.

(d) Notwithstanding paragraphs (b) and (c) of this section, the Contractor shall honor any order exceeding the maximum order limitations in paragraph (b), unless that order (or orders) is returned to the ordering office within 5 days after issuance, with written notice stating the

Contractor's intent not to ship the item (or items) called for and the reasons. Upon receiving this notice, the Government may acquire the supplies or services from another source.

(End of Clause)

C.4 52.216-22 INDEFINITE QUANTITY (OCT 1995)

(a) This is an indefinite-quantity contract for the supplies or services specified, and effective for the period stated, in the Schedule. The quantities of supplies and services specified in the

Schedule are estimates only and are not purchased by this contract.

(b) Delivery or performance shall be made only as authorized by orders issued in accordance with the Ordering clause. The Contractor shall furnish to the Government, when and if ordered, the supplies or services specified in the Schedule up to and including the quantity designated in the Schedule as the "maximum." The Government shall order at least the quantity of supplies or services designated in the Schedule as the "minimum."

(c) Except for any limitations on quantities in the Order Limitations clause or in the

Schedule, there is no limit on the number of…