36C26018Q0214-001.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. DUNS: DUNS+4:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 56

36C26018Q0214 03-27-2018

Jonathan Santangelo 360-553-7651 04-10-2018 16:00

Department of Veterans Affairs Network Contracting Office 20 5115 NE 82nd Ave, Suite 102 Vancouver WA 98662

X 100

X

517410

$32.5 Million

Net 30 days

X

N/A

X

See statement of work

Y

Department of Veterans Affairs Network Contracting Office 20

5115 NE 82nd Ave, Suite 102 Vancouver WA 98662

FMS-VA-2(101)

Financial Services Center

PO BOX 149971

Austin TX 78714-9971

See CONTINUATION Page

Single award blanket purchase agreement for satellite internet services at Arizona VA hospitals.

Interested parties are advised to pay special attention to the basis of award section of this request for quotes, page 35 of this document. Additionally, veteran owned parties must be registered in the Vendor Information Page (VIP) in order to be eligible for consideration of preference.

Questions regarding this solicitation may be submitted to jonathan.santangelo@va.gov until 04-03-2018, 16:00 PST and will be responded to by subsequent amendment.

See CONTINUATION Page

X X

36C26018Q0214

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 LIMITATIONS ON SUBCONTRACTING-- MONITORING AND COMPLIANCE (JUN

2011)

B.3 SUBCONTRACTING COMMITMENTS--MONITORING AND COMPLIANCE (JUN

2011)

B.4 PRICE/COST SCHEDULE

ITEM INFORMATION

SECTION C - CONTRACT CLAUSES

C.1 52.203-19 PROHIBITION ON REQUIRING CERTAIN INTERNAL

CONFIDENTIALITY AGREEMENTS OR STATEMENTS (JAN 2017)

C.2 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.3 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL ITEMS (JAN 2018)

C.4 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.5 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

C.6 52.246-20 WARRANTY OF SERVICES (MAY 2001)

C.7 VAAR 852.252-70 SOLICITATION PROVISIONS OR CLAUSES INCORPORATED BY

REFERENCE (JAN 2008)

C.8 VAAR 852.203-70 COMMERCIAL ADVERTISING (JAN 2008)

C.9 VAAR 852.203-71 DISPLAY OF DEPARTMENT OF VETERAN AFFAIRS HOTLINE

POSTER (DEC 1992)

C.10 VAAR 852.219-10 VA NOTICE OF TOTAL SERVICE-DISABLED VETERAN-

OWNED SMALL BUSINESS SET-ASIDE (JUL 2016)(DEVIATION)

C.11 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV

2012)

C.12 VAAR 852.237-70 CONTRACTOR RESPONSIBILITIES (APR 1984)

C.13 VAAR 852.246-70 GUARANTEE (JAN 2008)

C.14 VAAR 852.246-71 INSPECTION (JAN 2008)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

SECTION E - SOLICITATION PROVISIONS

E.1 52.212-2 EVALUATION—COMMERCIAL ITEMS (OCT 2014)

E.2 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—COMMERCIAL

ITEMS (NOV 2017)

E.3 52.217-5 EVALUATION OF OPTIONS (JUL 1990)

E.4 VAAR 852.270-1 REPRESENTATIVES OF CONTRACTING OFFICERS (JAN 2008) .. 55

E.5 VAAR 852.273-70 LATE OFFERS (JAN 2003)

E.6 VAAR 852.273-74 AWARD WITHOUT EXCHANGES (JAN 2003)

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

(continuation from Standard Form 1449, block 18A.)

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: TBD

b. GOVERNMENT: Contracting Officer 36C260

Network Contracting Office 20

5115 NE 82nd Ave, Suite 102

Vancouver WA 98662

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] monthly in arrears

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

Department of Veterans Affairs

FMS-VA-2(101)

Financial Services Center

PO BOX 149971

Austin TX 78714-9971

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

INVOICES:

An itemized invoice shall accompany each service order from the contractor. This invoice must show item number, description, quantity, unit, unit price, and totals for each design (advanced and basic) used. All invoices shall include contract number, purchase/delivery order number and detail of services provided. The itemized invoices submitted for payment through OLCS shall include the contract number, purchase/delivery order number and detail of services provided. All invoices will be submitted in accordance with these instructions.

VA uses a third party invoicing provider named Tungsten to provide us with electronic invoices.

Please register with Tungsten so you can submit your invoice electronically to us for processing as it is a federal mandate. Contractor will need to go to the Tungsten website http://www.tungsten-network.com/uk/en/ for the registration process. Please provide to Tungsten the VA’s Tungsten Buyer Number AAA544240062.

Invoices will be electronically submitted to the Tungsten website at http://www.tungstennetwork.

com/uk/en/ Tungsten direct vendor support number is 877-489-6135 for VA contracts.

The VA-FSC pays all associated transaction fees for VA orders. During Implementation (technical set-up) Tungsten will confirm your Tax Payer ID Number with the VA-FSC. This process can take up to 5 business days to complete to ensure your invoice is automatically routed to your Certifying Official for approval and payment. In order to successfully submit an invoice to VA-FSC please review “How to Create an Invoice” within the how to guides. All invoices submitted through Tungsten to the VA-FSC should mirror your current submission of Invoice, with the following items required. Clarification of additional requirements should be confirmed with your Certifying Official (your CO or buyer). The VA-FSC requires specific information in compliance with the Prompt Pay Act and Business Requirements.

1. Your firm’s Tax Payer ID Number (TIN)

2. Your firm’s “Remit Address” information

3. The VA Purchase Order (PO) number

4. Your firm’s contact information: (Personal Name, Email, and Phone)

5. Your VA point of contact information: (Personal Name, Email, and Phone)

6. The Period of Performance dates (Beginning and Ending)

7. All discount information if applicable (Percent and Date Terms)

For additional information, please contact:

Tungsten Support Phone: 1-877-489-6135

Website: http://www.tungsten-network.com/uk/en/ Department of Veterans Affairs Financial Service Center

Phone: 1-877-353-9791 Email: vafscched@va.gov

B.2 LIMITATIONS ON SUBCONTRACTING-- MONITORING AND

COMPLIANCE (JUN 2011)

This solicitation includes FAR 52.219-6 Notice of Total Small Business Set-Aside. Accordingly, any contract resulting from this solicitation will include this clause. The contractor is advised in performing contract administration functions, the CO may use the services of a support contractor(s) retained by VA to assist in assessing the contractor's compliance with the limitations on subcontracting or percentage of work performance requirements specified in the clause. To that end, the support contractor(s) may require access to contractor's offices where the contractor's business records or other proprietary data are retained and to review such business records regarding the contractor's compliance with this requirement. All support contractors conducting this review on behalf of VA will be required to sign an “Information Protection and Non-Disclosure and Disclosure of Conflicts of Interest Agreement” to ensure the contractor's business records or other proprietary data reviewed or obtained in the course of assisting the CO in assessing the contractor for compliance are protected to ensure information or data is not improperly disclosed or other impropriety occurs. Furthermore, if VA determines any services the support contractor(s) will perform in assessing compliance are advisory and assistance services as defined in FAR 2.101, Definitions, the support contractor(s) must also enter into an agreement with the contractor to protect proprietary information as required by FAR 9.505-4, obtaining access to proprietary information, paragraph (b). The contractor is required to cooperate fully and make available any records as may be required to enable the CO to assess the contractor's compliance with the limitations on subcontracting or percentage of work performance requirement.

B.3 SUBCONTRACTING COMMITMENTS--MONITORING AND

COMPLIANCE (JUN 2011)

This solicitation includes VAAR 852.215-70, Service-Disabled Veteran-Owned and Veteran-Owned Small Business Evaluation Factors, and VAAR 852.215-71, Evaluation Factor Commitments.

Accordingly, any contract resulting from this solicitation will include these clauses. The contractor is advised in performing contract administration functions, the CO may use the services of a support contractor(s) to assist in assessing contractor compliance with the subcontracting commitments incorporated into the contract. To that end, the support contractor(s) may require access to the contractor's business records or other proprietary data to review such business records regarding contract compliance with this requirement. All support contractors conducting this review on behalf of VA will be required to sign an “Information Protection and Non-Disclosure and Disclosure of Conflicts of Interest Agreement” to ensure the contractor's business records or other proprietary data reviewed or obtained in the course of assisting the CO in assessing the contractor for compliance are protected to ensure information or data is not improperly disclosed or other impropriety occurs. Furthermore, if VA determines any services the support contractor(s) will perform in assessing compliance are advisory and assistance services as defined in FAR 2.101, Definitions, the support contractor(s) must also enter into an agreement with the contractor to protect proprietary information as required by FAR 9.505-4, obtaining access to proprietary information, paragraph (b). The contractor is required to cooperate fully and make available any records as may be required to enable the CO to assess the contractor compliance with the subcontracting commitments.

B.4 PRICE/COST SCHEDULE

ITEM INFORMATION

ITEM

NUMBE

R

DESCRIPTION OF

SUPPLIES/SERVIC

ES

QUANTIT

Y

UNI

T UNIT PRICE AMOUNT

0001 Satellite Internet Service - Minimum 1500 MB upload, 500 MB download.

Estimated quantity of 3 sites in Appendix A.

Contract Period: Base POP Begin: 05-01- POP End: 04-30-2019

12.00 mo ________________

1001 Satellite Internet Service - Minimum 1500 MB upload, 500 MB download.

Estimated quantity of 3 sites in Appendix A.

Contract Period:

Option 1 POP Begin: 05-01- POP End: 04-30-2020

2001 Satellite Internet Service - Minimum 1500 MB upload, 500 MB download.

Estimated quantity of 3 sites in Appendix A.

Contract Period:

Option 2 POP Begin: 05-01- POP End: 04-30-2021

3001 Satellite Internet Service - Minimum 1500 MB upload, 500 MB download.

Estimated quantity of 3 sites in Appendix A.

Contract Period:

Option 3 POP Begin: 05-01-

12.00 mo ________________

POP End: 04-30-2022

4001 Satellite Internet Service - Minimum 1500 MB upload, 500 MB download.

Estimated quantity of 3 sites in Appendix A.

Contract Period:

Option 4 POP Begin: 05-01- POP End: 04-30-2023

GRAND TOTAL ________________

BPA Terms and Conditions

1. Scope:

The VA Network Contracting Office 20 intends to enter into a single award Blanket Purchase Agreement (BPA) for satellite internet services for VA Hospitals in the state of Arizona.

2. Authority:

This BPA is entered into pursuant to FAR 13.303 and subject to the terms and conditions listed here-in. All order placed against this BPA are subject to the terms and conditions of the BPA and all clauses and provisions in full text or by reference incorporated herein. This BPA is not a contract. If the BPA holder fails to perform in a manner satisfactory to the VISN20 Network Contracting Activity Contracting Officer, this BPA may be canceled with 30 days written notice.

3. Place of Performance:

See Appendix A

4. Period of performance:

This BPA is effective beginning May 1st, 2018. It is established for a period of one year with four, one-year options. In accordance with FAR 17.2017, the Government shall conduct an annual option exercise evaluation for the established BPA. Upon completion of the annual evaluation a determination will be made whether or not it is in the best interest of the Government to exercise the next option year.

5. Obligation of funds:

This BPA does not obligate any funds. The Government is only obligated to the extent of authorized task orders issued under this BPA.

6. Delivery:

Delivery shall be in accordance with individual installation task orders and terms and conditions listed in the Statement of Work.

7. Authorized BPA Users

NCO 20 Contracting Officers are the only authorized users to place orders under this BPA.

The BPA holder shall not accept or perform any purported order that does not contain a task order number. VISN 20 mailroom supervisors or delegated representatives are authorized to request individual orders against funded accounts that have been created by a task order awarded by an NCO 20 contracting officer.

8. Ordering:

Task orders shall be placed in accordance with FAR 13.303 and shall not exceed $7,500.00.

Annual expenditure under all task orders shall not exceed $37,500.00. Orders shall be placed against this BPA using: outlook e-mail messages, FAX internet portal, paper, or oral communications.

STATEMENT OF WORK

1.0 General Requirements. This Statement of Work (SOW) is a comprehensive description of analog and digital access transport services. Specific service requirements to be currently authorized and provided at the site are identified in Appendix “A” of this solicitation. The Contractor shall provide all transmission facilities, equipment, materials, maintenance, test equipment, and design layout needed to perform and provide local access and transport services and functions at the designated demarcation point. These services shall include any special items, equipment, wiring or infrastructure to ensure the Contractor's proposed solution is compatible with the government's current infrastructure. The contractor is responsible for troubleshooting and maintaining the operation of the circuit up to its termination point. The contractor shall follow all FCC, PUC, DVA, VHA and industry standards for this requirement.

NOTE: The definitions of the comprehensive set of services are described in this SOW even though these services may not be called out (initially) in Appendix “A”. These services may be ordered at a later date by Region 1 TBO and the Contractor, when required, will have to provide the requested service(s) as defined below:

a. Satellite Transport Internet Services

1.1 Competitive Economic Advantage Consideration. Internet services provided for under the pricing, terms, and conditions of this contract are principally intended to meet known installation service requirements and an estimate of the type of services that may be required during the term of the contract. Where the contracting officer determines usage of the contract to be cost effective and the contractor providing such services to the Government agrees and has the additional capability to provide services to other installations or agencies within Region 1, orders may be placed for such additional services. When an order is placed and the contractor initiates performance, all terms and conditions of this contract shall apply.

2.0 Documents. The contractor shall provide a list of applicable industry standards that shall be followed in the performance of the contract. These documents shall be made available to the Government upon request.

3.0 Requirements.

a. The Appendix “A” will identify the Local Commercial Communications Services required, including characteristics, quantities, and locations, as applicable.

b. The Telecommunications Business Office (TBO) Manager is responsible for telecommunications activities that will be identified in this SOW. The Contractor shall coordinate with the TBO prior to the installation, removal, expansion, and/or change out of equipment.

c. The Government will provide floor or wall space for the installation of the Contractor's provided transmission equipment and/or cabling.

3.1 Local Commercial Communications Services.

3.1.1 Installation and Cutover. The Contractor shall perform a site survey of the installation area. The Contractor shall develop an installation and cutover plan for provision to the Government no later than (NLT) 15 calendar days after contract award.

The Government requires 15 working days to review and provide comments/acceptance. The Contractor shall provide a final plan, NLT 10 working days, after receipt of the Government comments. The Contractor shall not commence on-site installation and cutover until the Contractor receives a Government acceptance of the service installation and cutover plan.

Installation of the initial required services for cutover of Local Commercial Communications Service requirements shall be as specified in Appendix “A”. Installation, circuit assignments, all possible/applicable testing, records' management, cutover and Government acceptance shall be completed NLT one hundred and twenty (120) days after contract award. Deviations from the final Installation Plan will be coordinated with the Government prior to any work being accomplished in the affected area. The contractor shall ensure that all circuits and service provided by the incumbent, under the prior contract, are disconnected/discontinued upon successful cutover. In the event that the contract award is made to the incumbent Contractor, no installation/cutover plans will be required.

3.1.1.1 Installation Plan. The Installation Plan shall, at a minimum, contain the following site specific information:

a. Description of new equipment to be installed (include any site support required to support this installation).

b. Detailed location of equipment to be installed

c. Reason equipment is being installed.

d. Floor Plan Layout (space requirements shall not exceed the area defined in paragraph 3.0c).

e. Installation schedule.

3.1.1.2 Cutover Plan. The Cutover Plan shall, at a minimum, contain the following site specific information:

a. Conditions/Support required to be in place prior to the start of cutover.

b. A detailed listing of actions/events that must occur for successful cutover of all items identified in Appendix “A”.

c. A listing of the contractor responsibilities.

d. A listing of the incumbent contractor responsibilities.

e. A listing of Government responsibilities

3.1.2 Commercial Subscriber Lines & Exchange Access Trunks.

3.1.2.1 Commercial Subscriber Line Quality of Service (QOS). Commercial subscriber line is defined as a traditional circuit switched voice network with its own dedicated bandwidth throughout the session of connection. The contractor shall provide as a minimum Quality of Service (QOS) equal to or greater than a traditional circuit switched voice network including service availability at 99.999%. QOS for packet switched circuits must meet the following criteria:

PARAMETER REQUIRED

Bandwidth

The average number of bits per second that can travel successfully through the network

>= 89.2 kbs

Latency (End-to-end delay) The average time it takes for apacket to travel the network from a sending to receiving device

<= 60 ms one way

Jitter

The variation in end-to-end delay of sequentially transmitted packets

<= 5 ms

Packet Loss

The percentage of transmitted packets that never reach the network

<= 0.05%

3.1.2.2 Commercial Subscriber Lines. Not Applicable

3.1.2.3 Commercial Subscriber Line Basic Service (BS). Not Applicable

3.1.2.4 Commercial Subscriber Line Optional Features. Not Applicable

3.1.2.5 Subscriber Line Relocation. Not Applicable

3.1.2.6 Exchange Access Trunks. Not Applicable

3.1.2.7 Exchange Access Trunks BS. Not Applicable

3.1.3 Transport Services. The Contractor shall provide local exchange transport channel services as specified in Appendix “A”. Local transport channel services include transport channel termination and transmission support, as applicable, for analog lines, ISDN lines, alarm circuits, data circuits up to 64 Kbps or aggregate N x 64 Kbps, High Capacity Data Subscriber Line (HDSL), Digital Signal level 1 (DS-1), DS-3, Optical Carrier Signal level 1 (OC-1), OC-3, and may be expanded to OC-12, OC-24, OC-48 and OC-192.

3.1.4 Circuit Termination. Circuit termination at the Government installation includes the Main Distribution Frame (MDF) for analog signals, metallic cable pairs, Digital Signal Cross- Connect (DSX)-1 patch, cross connect panel for T-1 circuits, DSX-3 for electrical T-3 circuits, fiber optic patch and cross connect panels for optical interface equipment such as the optical carrier or SONET systems, optical multiplexer equipment, and Cat 3/5/6 RJ-45 jack fields. Other wall-mounted, punch-down, terminal blocks are used for isolation and termination of Contractor metallic facilities. The Contractor shall ensure that all circuits are clearly tagged in a permanent manner with the circuit identification number or telephone number assigned to the circuit, and the work order number. The contractor shall be responsible to provide all equipment, facilities and wiring up to the government demarcation point as specified in Appendix “A”.

3.1.4.1 Analog and Low Data Rates. The Contractor shall terminate the analog and lower rate data circuits to the Contractor-provided terminal blocks. The Government shall provide frame space on the MDF for the installation of the Contractor provided protector vertical and horizontal blocks. All outside plant copper cables entering the demarcation location must be electrically protected (grounded, terminated on protector modules, etc.).

3.1.4.2 High Data Rates. The Contractor shall properly terminate digital circuits to the Contractor provided DSX-1, DSX-3, or fiber optic patch panel.

3.1.4.3 Circuit Testing. The Contractor shall provide the test results to the TBO after a new circuit is tested, approved, and activated. The notification shall be in a written or verbal format at the discretion of the TBO. The parameters of the circuit characteristics shall be documented in the Customer Service Records.

3.1.5 Local Exchange Access and Service Areas. Not Applicable

3.1.6 Number Portability. Not Applicable

3.2 Demarcation. The demarcation points shall be as specified in Appendix “A” of this SOW.

3.2.1 Circuit Extension. The Contractor shall provide circuit extension of a local communications service or circuit beyond the established demarcation to a user designated termination point when required by the government.

3.2.2 Circuit Termination. Circuit termination shall include transmission equipment, termination hardware, and circuit conditioning equipment required to extend a circuit to a user location.

NOTE: Government data networks and end equipment will not be available for contractor use.

3.2.3 Contractor Owned/Leased Transport Cable. When Government cable is not available, the Contractor shall provide the circuit transport mileage by using the existing cable, either owned or leased from a third party, for a circuit extension.

3.2.4 Contractor Equipment and Cable Installation. The Contractor shall provide and install transmission equipment and cables for local exchange access and transport service circuits to the Government provided floor space at the demarcation location(s). The Contractor shall coordinate with the TBO for compliance with local procedures and requirements for equipment and cable installation. The Contractor shall install equipment and cables in accordance with national and local safety codes. The Contractor shall be responsible for wiring and connecting to Government provided power connection points, ground master connection points, and termination frames for terminal blocks. The Contractor shall coordinate with the TBO for installation details.

3.3 Restoration of Service and Maintenance. The Contractor shall respond and restore service outages. From the time of receipt of the notification, the Contractor shall respond within the time limits as indicated below to discuss the outage issue. If it is determined by the Contractor that the outage restoration time frames cannot be met, the Contractor will contact the TBO. The Contractor shall respond to the Government within one (1) hour of notification.

3.3.1 Emergency Outage. The TBO can declare any outage as an emergency outage if an outage significantly affects the mission of the Government installation. Restore service within two (2) hours from the time the Contractor responds to the Government's notification.

3.3.2 Catastrophic Outage. Restore service within six (6) hours from the time the Contractor responds to the Government's notification.

3.3.3 Serious Outage. Restore service within twelve (12) hours from the time the Contractor responds to the Government's notification.

3.3.4 Routine Outage. Restore service within one (1) calendar days from the time the Contractor responds to the Government's notification.

3.4 911 Services. All 911 calls (including those from commercial subscriber lines) are routed to the local city Police and Fire Departments. Emergency service assistance shall be provided for the hearing impaired.

3.5 Public Listings. Not Applicable

3.6 Telephone Directories. Not Applicable

3.7 Service Orders. From the time of receipt of the work order, the Contractor shall complete the work order within the specified time limits. The work orders will be determined by the TBO as emergency, priority, or routine services.

3.7.1 Emergency Services. The Contractor shall complete work orders within one (1) calendar day.

3.7.2 Priority Services. The Contractor shall complete work orders within five (5) calendar days.

3.7.3 Routine Services. The Contractor shall complete work orders within ten (10) calendar days.

3.8 Traffic Analysis. The Contractor shall perform traffic measurement and traffic analysis as required.

3.8.1 Traffic Analysis for City Trunks. Not Applicable

3.8.2 Traffic Analysis for Higher Bandwidth Transport Circuits. The Contractor shall perform traffic analysis for higher bandwidth transport circuits as required. The Contractor shall provide a report NLT 15 calendar days after the Government request of the traffic study.

3.8.2.1 The Traffic Analysis for Higher Bandwidth Transport Circuits report shall provide data concerning the use and congestion of the transport system, and will be used to determine whether the transport system provides adequate traffic capacity and whether existing facilities are adequate.

3.8.2.2 The Traffic Analysis for Higher Bandwidth Transport Circuits report shall provide printed, tabulated data from the traffic measuring system.

3.8.2.3 The Traffic Analysis for Higher Bandwidth Transport Circuits report shall contain an analysis of the traffic measurements and recommendations based on the analysis.

Recommendations shall address expansion of the transport system hardware and software, and shall be specific for the transport type being analyzed. The report shall, as a minimum but not limited to, include transport circuit name (ID), description of transport circuit, circuit type (voice, data, point-to-point, broadcast, packet switch, frame relay, SONET, ATM, etc.) transmission rate (DS1, DS3, STS1, OC1, OC-3, OC-12, OC-24, OC-48, etc.) average maximum usage bandwidth, average minimum usage bandwidth, and average usage bandwidth.

3.9 Customer Service Records. The Contractor shall update customer service records no later than ten (10) working days after a service ordered has been activated and provided to the TBO in electronic format.

3.9.1 Contractor format for the Customer Service Records (CSR) is acceptable; however the following information is required for each type of service circuit.

3.9.1.1 Direct-in-dial (DID) numbers: Not Applicable

3.9.1.2 Subscriber Lines: Not Applicable

3.9.1.3 Trunks: Not Applicable

3.9.1.4 Transport circuit: Description of transport circuit/ID (circuit name), circuit type (voice, data, point-to-point, broadcast, packet switch, frame relay, SONET, ATM, etc.) transmission rate 2.4/4.8/9.6/14.4/19.2/28.8/56/64 kbps and 10/100/1000 mbps, DS1/T1, DS2, DS3, STS1, 0C1, 0C12, 0C24, 0C48, etc.), demarcation location, quantity, non-recurring costs, monthly recurring costs, and activation date.

3.9.2 The CSR will also include a total monthly cost for all services.

3.9.3 The Contractor shall provide one copy of all Customer Service Records to the TBO NLT 30 calendar days following initial service cutover. After initial submission, the Contractor shall provide one copy of Customer Service Records annually or upon request.

3.10 Diversity/Diverse Routing. As necessary

3.11 Contract Management.

3.11.1 Meetings. The Contractor's project manager shall be available from Monday to Friday, between 7:00 am to 5:00 pm local time, to meet the TBO on-site for technical interchange discussions. A meeting will be scheduled within ten (10) business days for a routine service requirement, five (5) business days for an essential service requirement that may need special

12 March 2007 attention, or two (2) business days for a mission essential requirement needing immediate attention.

3.11.2 Region 1 POC Information:

Official persons involved with contract (changes to these people will be issued in writing by the Contracting Officer or Administrative Contracting Officer)

TBD

3.11.3 Billing Information. The contractor/s is responsible for a monthly detailed electronic bill to enable the TBO to track usage, trending reports and other reports which may be required in order to manage/maintain the account properly. The detailed bill must be broken out by assigned account, cost center, department and/or phone, including all charges related to each individual phone.

In addition to electronic invoicing instructions included, copies of invoices shall be submitted to the following address:

Dept of Veterans Affairs

Phoenix VAHCS

Attn: TBO (IRMD)

650 E Indian School Road

Phoenix AZ 85012

Email: oititopssdtpbo1@va.gov

3.11.4 Support. The Contractor shall assist Government representatives with testing and implementation of a new service circuit or expansion to existing circuits. The Contractor shall cooperate with the TBO or other Contractors who may be interconnecting with other related services. When expansion services entail Contractor support that requires additional equipment or testing to activate a circuit, the Contractor shall develop the installation and activation plans with the TBO.

3.11.5 Point-of-Contact. The Contractor shall provide a 24-hour point-of-contact telephone number for the notification of telephone/circuit outages and services.

3.12 Regulations and Policies. The Contractor shall follow all VA regulations and policies regarding security, safety, and environment and federal, state, and local regulations, as applicable.

3.12.1 Safety Training and Education. The Contractor must have a safety and health plan for the employees. The employer shall instruct each employee in the recognition and avoidance of unsafe conditions and the regulations applicable to his work environment to control or eliminate any hazards or other exposure to illness or injury.

3.12.2 Safety and Health. The Contractor shall meet with the local safety and bioenvironmental personnel prior to work surveys to determine any potential problems with the projected work in areas that may contain asbestos, hazardous materials, and hazardous wastes.

The Contractor shall follow local procedures established by the local safety and health offices.

Reference the instructions in CFR 29, Part 1926.58, Appendix G for proximate to asbestos containing materials. The Contractor shall meet with the local Civil Engineers to determine proper procedures for disposal of residue hazardous materials and empty hazardous materials containers.

3.12.3 Hazardous Material Reporting on Federal Installations. The Contractor (primary and sub) are required to provide Material Safety Data Sheets (MSDS) on each hazardous material/compound that will be used in the performance of work specified by Government contract. The MSDSs will be provided to the federal facilities Environmental Management Office for approval of use prior to any use of the hazardous materials (paints, solvents, cleaners, encapsulating compounds, etc.). Hazardous materials are not permitted on any federal facility until approval has been processed and granted through the local Environmental Management.

There are no exceptions to this requirement.

3.12.4 Ozone Depletion. No ozone depleting chemicals or compounds will be used during the performance of work. (EPA Clean Air Act, 1991 Revision).

3.12.5 Work Clearance Request. The Contractor shall obtain Facility Engineering Work Clearance Request, prior to trenching, digging, or modifying a facility. The Contractor will obtain direction from Facility Engineering for all excavations and trenching. In addition, the Contractor will adhere to Facility Engineering policy when working in confined spaces (i.e., entering manholes, tunnels, and unvented vaults) and shall be coordinated with the local safety and health offices prior to entry. Under no circumstances shall the Contractor handle, transport, or dispose of hazardous waste materials. This is solely the facility owner's responsibility.

3.12.6 Accident/Incident Reporting and Investigation. The Contractor shall obtain a Engineering Work Clearance Request prior to trenching, digging, or modifying a facility. The

Contractor will obtain direction from Facility CIO, Telecommunications Manager and Engineering Chief for all excavations and trenching. In addition, the Contractor will adhere to VA Engineering policy when working in confined spaces (i.e., entering manholes, tunnels, and unvented vaults) and shall be coordinated with the local safety and health offices prior to entry.

Under no circumstances shall the Contractor handle, transport, or dispose of hazardous waste materials. This is solely the facility owner's responsibility.

3.12.7 Subcontractors Safety. The Contractor shall be responsible for ensuring his/her subcontractors comply with all the provisions of this contract.

3.13 Special Service. When future requirements indicate that a special service is required, a separate proposal shall be negotiated with the Contracting Officer. No work shall be authorized until receipt of the contract modification signed by the Contracting Officer. Any special service requested shall comply with the paragraphs of Sections 3.0 through 3.13 of this

SOW.

4.0 Security Requirements. Contractor must comply with the following security requirements.

4.1 Listing of Employees. The contractor shall maintain a current listing of employees. The list shall include the employee's name, social security number and type of investigation if contract work involves unescorted entry to restricted areas or other sensitive areas designated by the installation commander. The list shall be provided to the TBO and sponsoring agency's Security Manager. An updated listing shall be provided when an employee's status or information changes.

4.2 Pass and Identification Items. The contractor shall ensure the pass and identification items required for contract performance are obtained for employees and non-government owned vehicles.

4.3 Retrieving Identification Media. The contractor shall retrieve all identification media, including vehicle passes from employees who depart for any reason before the contract expires; e.g. terminated for cause, retirement, etc.

4.4 Traffic Laws. The contractor and its employees shall comply with base traffic regulations.

4.5 Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately-owned vehicle while on VA Property.

4.6 For Official Use Only (FOUO). The contractor shall comply with DoD 5400-7-R, Chapter 4, DoD Freedom of Information Act (FOIA) Program, and requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

4.7 Physical Security. The contractor shall be responsible for safeguarding all government property and controlled forms provided for contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

4.8 Controlled/Restricted Areas. The contractor shall implement VA procedures for entry to VA controlled/restricted areas where contractor personnel will work. Contractor employees must have a completed National Agency Check, Local Agency Check, Credit Check (NACLC) investigation before receiving a Restricted Area Badge.

4.9 Key Control. The contractor shall establish and implement methods of making sure all keys issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the government.

4.9.1 The contractor shall immediately report to the Facility CIO/COTR any occurrences of lost or duplicated keys.

4.9.2 In the event keys, other than master keys, are lost or duplicated, the contractor may be required, upon written direction of the Contracting Officer, to re-key or replace the affected lock or locks without cost to the government. The government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the government and the total cost deducted from the monthly payment due the contractor.

4.9.3 The contractor shall prohibit the use of keys, issued by the government, by any persons other than the contractor's employees and the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in performance of contract work requirements in those areas.

4.10 Lock Combinations. The contractor shall control access to all government provided lock combinations to preclude unauthorized entry. The contractor is not authorized to record lock combinations without written approval by the TBO. Records with written combinations to authorized secure storage containers, secure storage rooms, or certified vaults, shall be marked and safeguarded at the highest classification level as the classified material maintained inside the approved containers.

APPENDIX “A”

REQUIRED SATELLITE INTERNET COMMUNICATIONS

10.0 Satellite services, required from the Contractor, are initial installation and cutover service requirements for Region 1 under the scope of this contract. The Contractor shall provide the following baseline of local commercial communications services for Region 1.

10.1 Data Point-to-Point Circuits.

Customer Name Service Address (CKL1)

Phoenix VAMC 650 E. Indian School Rd.

Phoenix, AZ. 85012

Prescott VAMC 500 Highway 89 North

Prescott, AZ. 86313

Tucson VAMC 3601 South 6th Ave.

Tucson, AZ. 85723

SECTION C - CONTRACT CLAUSES

C.1 52.203-19 PROHIBITION ON REQUIRING CERTAIN INTERNAL

CONFIDENTIALITY AGREEMENTS OR STATEMENTS (JAN 2017)

(a) Definitions. As used in this clause—

Internal confidentiality agreement or statement means a confidentiality agreement or any other written statement that the contractor requires any of its employees or subcontractors to sign regarding nondisclosure of contractor information, except that it does not include confidentiality agreements arising out of civil litigation or confidentiality agreements that contractor employees or subcontractors sign at the behest of a Federal agency.

Subcontract means any contract as defined in subpart 2.1 entered into by a subcontractor to furnish supplies or services for performance of a prime contract or a subcontract. It includes but is not limited to purchase orders, and changes and modifications to purchase orders.

Subcontractor means any supplier, distributor, vendor, or firm (including a consultant) that furnishes supplies or services to or for a prime contractor or another subcontractor.

(b) The Contractor shall not require its employees or subcontractors to sign or comply with internal confidentiality agreements or statements prohibiting or otherwise restricting such employees or subcontractors from lawfully reporting waste, fraud, or abuse related to the performance of a Government contract to a designated investigative or law enforcement representative of a Federal department or agency authorized to receive such information (e.g., agency Office of the Inspector General).

(c) The Contractor shall notify current employees and subcontractors that prohibitions and restrictions of any preexisting internal confidentiality agreements or statements covered by this clause, to the extent that such prohibitions and restrictions are inconsistent with the prohibitions of this clause, are no longer in effect.

(d) The prohibition in paragraph (b) of this clause does not contravene requirements applicable to Standard Form 312 (Classified Information Nondisclosure Agreement), Form 4414 (Sensitive Compartmented Information Nondisclosure Agreement), or any other form issued by a Federal department or agency governing the nondisclosure of classified information.

(e) In accordance with section 743 of Division E, Title VII, of the Consolidated and Further Continuing Appropriations Act, 2015, (Pub. L. 113-235), and its successor provisions in subsequent appropriations acts (and as extended in continuing resolutions) use of funds appropriated (or otherwise made available) is prohibited, if the Government determines that the Contractor is not in compliance with the provisions of this clause.

(f) The Contractor shall include the substance of this clause, including this paragraph (f), in subcontracts under such contracts.

(End of Clause)

C.2 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address(es):

http://www.acquisition.gov/far/index.html http://www.va.gov/oal/library/vaar/

FAR

Number

Title Date

52.204-9 PERSONAL IDENTITY VERIFICATION OF CONTRACTOR

PERSONNEL

JAN 2011

52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL

ITEMS

JAN 2017

52.237-3 CONTINUITY OF SERVICES JAN 1991

C.3 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO

IMPLEMENT STATUTES OR EXECUTIVE ORDERS—COMMERCIAL ITEMS

(JAN 2018)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

(1) 52.203-19, Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements (JAN 2017) (section 743 of Division E, Title VII, of the Consolidated and Further Continuing Appropriations Act, 2015 (Pub. L. 113-235) and its successor provisions in subsequent appropriations acts (and as extended in continuing resolutions)).

(2) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (NOV 2015).

(3) 52.233-3, Protest After Award (Aug 1996) (31 U.S.C. 3553).

(4) 52.233-4, Applicable Law for Breach of Contract Claim (Oct 2004) (Public Laws 108-77 and 108- 78 (19 U.S.C. 3805 note)).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

[] (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (Sept 2006), with Alternate I (Oct 1995) (41 U.S.C. 4704 and 10 U.S.C. 2402).

[] (2) 52.203-13, Contractor Code of Business Ethics and Conduct (OCT 2015) (41 U.S.C. 3509).

[] (3) 52.203-15, Whistleblower Protections under the American Recovery and Reinvestment Act of 2009 (JUN 2010) (Section 1553 of Pub. L. 111-5). (Applies to contracts funded by the American Recovery and Reinvestment Act of 2009.)

[X] (4) 52.204–10, Reporting Executive Compensation and First-Tier Subcontract Awards (OCT 2016) (Pub. L. 109–282) (31 U.S.C. 6101 note).

[] (5) [Reserved]

[] (6) 52.204–14, Service Contract Reporting Requirements (OCT 2016) (Pub. L. 111–117, section 743 of Div. C).

[] (7) 52.204–15, Service Contract Reporting Requirements for Indefinite-Delivery Contracts (OCT 2016) (Pub. L. 111–117, section 743 of Div. C).

[X] (8) 52.209-6, Protecting the Government's Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment. (OCT 2015) (31 U.S.C. 6101 note).

[] (9) 52.209-9, Updates of Publicly Available Information Regarding Responsibility Matters (Jul 2013) (41 U.S.C. 2313).

[] (10) [Reserved]

[] (11)(i) 52.219-3, Notice of HUBZone Set-Aside or Sole-Source Award (NOV 2011) (15 U.S.C.

657a).

[] (ii) Alternate I (NOV 2011) of 52.219-3.

[] (12)(i) 52.219-4, Notice of Price Evaluation Preference for HUBZone Small Business Concerns (OCT 2014) (if the offeror elects to waive the preference, it shall so indicate in its offer) (15 U.S.C. 657a).

[] (ii) Alternate I (JAN 2011) of 52.219-4.

[] (13) [Reserved]

[X] (14)(i) 52.219-6, Notice of Total Small Business Set-Aside (NOV 2011) (15 U.S.C. 644).

[] (ii) Alternate I (NOV 2011).

[] (iii) Alternate II (NOV 2011).

[] (15)(i) 52.219-7, Notice of Partial Small Business Set-Aside (June 2003) (15 U.S.C. 644).

[] (ii) Alternate I (Oct 1995) of 52.219-7.

[] (iii) Alternate II (Mar 2004) of 52.219-7.

[] (16) 52.219-8, Utilization of Small Business Concerns (NOV 2016) (15 U.S.C. 637(d)(2) and (3)).

[] (17)(i) 52.219-9, Small Business Subcontracting Plan (JAN 2017) (15 U.S.C. 637(d)(4)).

[] (ii) Alternate I (NOV 2016) of 52.219-9.

[] (iii) Alternate II (NOV 2016) of 52.219-9.

[] (iv) Alternate III (NOV 2016) of 52.219-9.

[] (v) Alternate IV (NOV 2016) of 52.219-9.

[] (18) 52.219-13, Notice of Set-Aside of Orders (NOV 2011) (15 U.S.C. 644(r)).

[] (19) 52.219-14, Limitations on Subcontracting (JAN 2017) (15 U.S.C. 637(a)(14)).

[] (20) 52.219-16, Liquidated Damages—Subcontracting Plan (Jan 1999) (15 U.S.C. 637(d)(4)(F)(i)).

[] (21) 52.219-27, Notice of Service-Disabled Veteran-Owned Small Business Set-Aside (NOV 2011) (15 U.S.C. 657f).

[X] (22) 52.219-28, Post Award Small Business Program Rerepresentation (Jul 2013) (15 U.S.C 632(a)(2)).

[] (23) 52.219-29, Notice of Set-Aside for, or Sole Source Award to, Economically Disadvantaged Women-Owned Small Business Concerns (DEC 2015) (15 U.S.C. 637(m)).

[] (24) 52.219-30, Notice of Set-Aside for, or Sole Source Award to, Women-Owned Small Business Concerns Eligible Under the Women-Owned Small Business Program (DEC 2015) (15 U.S.C. 637(m)).

[X] (25) 52.222-3, Convict Labor (June 2003) (E.O. 11755).

[] (26) 52.222–19, Child Labor—Cooperation with Authorities and Remedies (JAN 2018) (E.O.

13126).

[X] (27) 52.222-21, Prohibition of Segregated Facilities (APR 2015).

[X] (28) 52.222–26, Equal Opportunity (SEP 2016) (E.O. 11246).

[] (29) 52.222-35, Equal Opportunity for Veterans (OCT 2015) (38 U.S.C. 4212).

[X] (30) 52.222-36, Equal Opportunity for Workers with Disabilities (JUL 2014) (29 U.S.C. 793).

[] (31) 52.222-37, Employment Reports on Veterans (FEB 2016) (38 U.S.C. 4212).

[] (32) 52.222-40,…