36C25821Q0297 0002.docx

5. PROJECT NUMBER (if applicable)

CODE

7.

ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

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6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

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3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

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10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

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1. CONTRACT ID CODE

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Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE

OF YOUR

ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.

is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO:

Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERE

D CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES

SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR

OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendmen t, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

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Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED

STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

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16A. NAME AND TITLE OF

CONTRACTING OFFICER

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Prescribed by GSA - FAR (48 CFR) 53.243 (Type or print) (Type or print) (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code) (If other than Item 6) (Specify type of modification and authority) (such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

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ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF

SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer) 36C25821Q0297 None Department of Veterans Affairs NCO22-Gilbert Network Contracting 3601 S. 6th Avenue Tucson AZ 85723 Department of Veterans Affairs NCO22-Gilbert Network Contracting 3601 S. 6th Avenue Tucson AZ 85723 To all Offerors/Bidders

36C25821Q0297 08-27-2021

X X X ** HOUR & DATE for Receipt of Offers is EXTENDED to:

September 7, 2021 - 2PM EST X One The purpose of this amendment is to "EXTEND THE RESPONSE DATE" to September 7, 2021.

Questions will be accepted until August 31, 2021 at 2PM EST.

The contractor MUST acknowledge all amendments within the submission of the offer to be considered responsible and responsive.

CONTINUATION PAGE

SCOPE OF WORK (SOW)

Southern Arizona VA Health Care System Laundry/Linen Services

PART 1

GENERAL INFORMATION

1.0 GENERAL: This is a non-personnel services contract to provide laundry and linen services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction:

Contractor shall furnish all labor, equipment, supervision, management, supplies, bulk delivery carts, transportation, and facilities (except as identified elsewhere in this solicitation) necessary to perform contractor owned/contractor operated bulk laundry/linen services and tasks required under this contract for the Department of Veterans Affairs Southern Arizona VA Health Care System, Tucson, AZ. All services will be performed in accordance with Department of Veteran Affairs standards in addition to quality control measures, industry practices and healthcare accreditation. Services shall include pick-up and delivery of items by contractor personnel. These services are in support of patient care programs.

1.2 Objectives:

To provide Laundry and Linen service for the Department of Veterans Affairs, Southern Arizona VA Health Care System, its employees, and the veterans we serve.

1.3 Scope of Work:

This document contains the technical provisions for laundry and linen services that are to be provided to SAVAHCS. Further details of the SOW can be found in Specific Tasks under Part 5 Specific Tasks, in addition to the following. The contractor must provide:

1.3.9 Scheduled services may require an alteration of schedules. During a linen shortage from the time of notification to the time of delivery - this must occur within one (4). Services may be subject to urgent situations such as required linens not being delivered as requested. The contractor will deliver to SAVAHCS as soon as possible, but no later than 4 hours from notification from the CORs, CO or designee that a problem exists, and additional attention is required.

1.4 Period of Performance:

The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years. The Period of Performance reads as follows:

Base Year – Oct 1, 2021 to Sep 30, 2022 Option Year 1 – Oct 1, 2022 to Sep 30, 2023 Option Year 2 – Oct 1, 2023 to Sep 30, 2024 Option Year 3 – Oct 1, 2024 to Sep 30, 2025 Option Year 4 – Oct 1, 2025 to Sep 30, 2026

1.5 General Information:

This document contains the technical provisions for laundry/linen services that are to be provided to SAVHACS.

The work required by this Scope of Work (SOW) consists of furnishing the physical laundry plant (at an off-site location), all labor, supervision, management, management support, supplies, ancillary equipment, vehicles and materials necessary for accomplishment of complete laundry/linen services as described in Part 5 Specific Tasks.

All workmanship shall be in accordance with practices established by the Association of Linen Management (ALM) www.almnet.org, Dry-Cleaning and Laundry Institute (DLI) www.uai.org and Department of Veteran Affairs standards as described in Part 6.

It is intended that services shall include all processes necessary for the laundering of the articles even though every step involved is not specifically mentioned.

All work shall be performed under sanitary conditions as specified by Joint Commission (JC) and Association of Linen Management (ALM) www.almnet.org. In the facility, physical separation, through the presence of a barrier wall and the use of pass-through equipment is required to maintain positive air pressure in the clean section relative to a negative air pressure in the soiled section.

In no case shall clean and soiled linen share the same physical space. Plants in which the work is done shall be open to inspection of sanitary conditions by Government representatives. After processing laundered articles shall be in serviceable and sanitary condition, meeting established quality and performance requirement standards as shown in Part 8, Quality Assurance Surveillance Plan (QASP).

NOTE: The Laundry Plant layout/design should incorporate a “design for asepsis where clean linen does not come into contact with soiled linens nor share the same physical space, thus avoiding cross-contamination or reintroduction of bacteria once processed.

1.6 Quality Control:

The Contractor must have a Quality Control program to assure that the requirements of the contract are provided as specified. One copy of the Contractor’s basic Quality Control Program shall be available for review by the Contract Officer Representative (COR) or designee. Subsequent changes to the approved Quality Control Program must also be reviewed and approved by the COR or designee. The program shall include, but not be limited to the following:

An electronic or online program to order all linen needs for the Southern Arizona VA Health Care System.

Tensile Strength Grades shall be at or equivalent to Excellent, Good, Fair, Poor, and Unacceptable.

Brightness Grades shall be at or equivalent to Excellent, Good, Fair, Poor, and Unacceptable.

Chlorine retention Grades shall be at or equivalent to Excellent, Good, Fair, Poor, and Unacceptable.

1.6.4 Acceptable grades are Excellent, Good, and Fair. Undesirable grades will include Poor and Unacceptable. When undesirable measures are found, action plans will be developed and initiated to ensure compliance before the next quarterly titration report is due. If the following report is also undesirable, then this could be grounds for termination of this contract. The required linen processing minimum standards for test piece results are available on the EPS, VHA Central Office Web site at: Textile Care Management | Healthcare Environment and Facilities Programs (va.gov)

1.6.5 A file of all quality control inspections, inspection results and any corrective action required shall be maintained by the Contractor throughout the duration of this contract. This file shall be the property of the Government and shall be available to the COR or designee during normal working hours. The file shall be turned over to the Government within 14 days of completion of termination of the contract.

1.7 Quality Assurance:

The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. Assessments may be made monthly by the Government in accordance with stated limits on discrepancies.

1.8 Recognized Holidays:

The Contractor is not required to deliver or provide services during Federal Holidays recognized by SAVAHCS and the Department of Veterans Affairs.

Independence Day Christmas Day Juneteenth National Independence Day

1.9 Hours of Operation:

The contractor is responsible for conducting business, between the hours of 6:30am through 4:30pm Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this SOW when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.10 Place of Performance:

The work to be performed under this contract will be performed as follows:

1.10.1 Clean Linen Delivery shall be between 6:30am and 8:30am Monday thru Friday or as established by the COR or designee at the following Medical Center location:

Southern Arizona VA Medical Center 3601 6th Avenue, Tucson, Arizona 85723 Building 16 Loading dock (Located off Air Force Loop rd.)

1.10.2 Soiled Linen Pick-up shall be between 6:30am and 8:30am Monday thru Friday or as established by the COR or designee at the following Medical Center location:

Southern Arizona VA Medical Center 3601 6th Avenue, Tucson, Arizona 85723 Loading dock (Coast Guard Ave. between bldg. 3 and bldg. 2)

1.11 Type of Contract:

The government will award a Fixed Firm Price. Base with 4 option years.

1.11.1 Special Qualifications:

The Plant Managers are not required (but preferred) to have completed the following courses:

1.11.2 Post Award Conference/Periodic Progress Meetings:

The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5.

The contracting officer, Contracting Officers Representative (COR) or designee, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings, the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.11.3 Contracting Officer Representative (COR):

The COR is responsible for providing technical assistance to the CO in administration of the contract. This responsibility involves quality assurance inspection, surveillance reporting and monthly certification of the Contractor’s performance by the COR.

The Contracting Officer will furnish the name of the COR prior to the start date of the contract. The Contractor shall be advised of the extent of the authority of the COR. The COR shall have access to plant facilities, without necessity of prior notification to Contractor.

Each phase of the services rendered under this contract is subject to Government inspection during both the Contractor’s operation and after completion of tasks. The Government’s program is not a substitute for quality control by the Contractor.

1.11.4 Key Personnel:

The follow personnel are considered key personnel by the government:

1.11.5 Identification of Contractor Employees:

All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials.

They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.11.6 Data Rights

The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government furnished and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.12 Organizational Conflict of Interest:

Contractor will not subcontract personnel or any Vendor to performing work under this contract to receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services.

1.13 PHASE IN /PHASE OUT PERIOD:

To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the first 90-day phase in/phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

PART 2

DEFINITIONS & ACRONYMS

2.0 DEFINITIONS AND ACRONYMS:

2.1 DEFINITIONS: Definitions used throughout this Scope of Work shall have the following meanings as set forth below:

2.1.1 Ancillary Equipment. Equipment required for Contractor’s operations but not directly related to laundry production, e.g., cleaning equipment

2.1.2 AQL (Acceptable Quality Level). The maximum percent of defective work, or number of defects that will be allowed before work is considered unsatisfactory. An AWL does not imply that the Contractor has knowingly performed in an unsatisfactory way. It implies that the Government recognizes that unsatisfactory performance sometimes happens unintentionally. If unsatisfactory performance does not exceed the AWL, the service will not be subject to payment reduction by the Government. The Contractor, however, must correct all unsatisfactory work unless excused by the COR.

2.1.3 CDR (Contract Discrepancy Report). Government formal documentation of Contractor’s failure to provide services as required under the terms of the contract. The CDR requires the Contractor to explain in writing why performance was unsatisfactory, how performance will be returned to satisfactory levels and how recurrence of the problem will be prevented in the future.

2.1.4 Clean. Laundered articles are dry and free of visible soil, lint, and objectionable odor. Spots and stains are removed where practical without fabric damage. No residual harmful chemicals are present.

2.1.5 Consumable Supplies. Those supplies used in the day to day operation of the laundry, e.g., detergent, bleach, and alkali.

2.1.6 Contractor. An individual, partnership or organization having a contractual relationship with the Government for provision of service.

2.1.7 CO (Contracting Officer). The person with the authority to enter into, administer, and or terminate contracts and make related determinations and findings.

2.1.8 COR (Contracting Officer’s Representative). Any person or persons authorized to act for the Contracting Officer within authority limits. (Lead/Facility).

2.1.9 CPM (Contractor’s Plant Manager). Contractor’s representative having supervisory responsibility and authority for total performance of work under the contract.

2.1.10 Cure Notice. A formal notification to Contractor to correct a deficient situation or risk termination of contract.

2.1.11 Defect. Each instance of noncompliance with a contract requirement. A defect may be caused by either nonperformance or inferior performance. Each defect is subject to deductions, as set forth in Part 8, Quality Assurance Surveillance Plan (QASP).

2.1.12 Delivery Point. Point which soiled linen is picked up for processing by the Contractor and clean linen delivered to the Medical Center.

2.1.13 Department of Veterans Affairs. Government agency requiring services under the terms of the contract.

2.1.14 Emergency. An unforeseen combination of circumstances, or the resulting state, which requires immediate action. The COR or designee shall declare an emergency

2.1.15 Fair Wear and Tear Condition. That which is worn out by normal usage with no negligent misuse involved and cannot be used for its intended purpose.

2.1.16 Federal Holidays. The date of observance by the Federal Government of the following holidays: New Year’s Day (1 January), Martin Luther King’s Birthday (3rd Monday in January), Washington’s Birthday (3rd Monday in February), Memorial Day (Last Monday in May), Independence Day (4th of July), Labor Day (1st Monday in September), Columbus Day (2nd Monday in October), Veteran’s Day (11 November), Thanksgiving Day (4th Thursday in November), and Christmas Day (25 December), Juneteenth National Independence Day (19 June).

2.1.17 General Linens. Linens which are commercially available, such as sheets, towels, blankets, pillowcases, washcloths, bath blankets, pajamas, bathrobes, mattress pads, bed pads, fitted sheets, surgical linen, and other items. Contractor supplied linens will not have to have a logo.

2.1.18 Government. The United States Government, Headquarters, VA, VAMC, SAVAHCS and the term used to refer to the officials designated to administer the contract or their designated representatives.

2.1.19 Headquarter. Veterans Affairs Central Office.

2.1.20 Infection Prevention and Control Committee. The group designated for implementation and monitoring of the infection prevention program for the Medical Center as prescribed by JC and the VA.

2.1.21 Launder. To clean by chemical and mechanical action materials composed of natural or synthetic fibers. For the purposes of the contract the terms include washing, tumble-drying, ironing, folding and all other industry standard processes, which linen products undergo while in the laundry.

2.1.22 Linen. Reusable linen items composed in whole or in part of natural synthetic or blended fibers.

2.1.23 Linen Inventory. An itemized listing of quantities and values for accounting purposes of linen items in circulation at the Medical Center.

2.1.24 Manning Chart. A survey chart or inventory for scheduling manpower requirements in an industrial plant showing each operation with number of workers.

2.1.25 Medical Center Director(s). The person with final responsibility for the mission of the Medical Center. A Medical Center Director may have final authority over more than one Medical Center.

2.1.26 Must. This word is used relating to the Contractor and specifies that the provision is binding.

2.1.27 Packaging. Packaging is the process by which cleaned garments and linen are returned to the Medical Center. Linen is delivered in linen carts by the established arrangement agreed upon by the CPM and COR or designee. All linen is packaged securely to prevent possible contamination.

2.1.28 Personal Property. All Government property except real property and expendable property.

2.1.29 Procedures Manual. A Contractor’s written document describing in detail the methods normally used to accomplish tasks required by the contract, proper operation of equipment and normal fire/safety precautions.

2.1.30 Quality Assurance. Those actions taken by the government to check goods or services to determine that they meet the requirements of the SOW.

2.1.31 Quality Assurance Evaluator. Government employee(s) assigned to monitor and evaluate the quality and compliance with the Performance Work Statement requirements.

2.1.32 Quality Control. Those actions taken by the Contractor to control the production of goods or services so that they will meet the requirements of the SOW.

2.1.33 Sanitary. In a clean state protected from the contamination of pathogenic organisms.

2.1.34 Satisfactory Performance. Within the limits of the AQL. Adherence to the requirements of the SOW.

2.1.35 SOW (Scope of Work). A narrative document that describes in detail the specific technical requirements for services including the exact standards used to determine whether the requirements have been met.

2.1.36 Separation. Physical separation of contaminated materials from other materials or personnel to prevent the spread of contamination.

2.1.37 Service. A job performed to the standard and within the acceptable quality level. The Contractor must do the specific job, meet the standard and meet the acceptable quality level before performance is acceptable and the Contractor is paid.

2.1.38 Serviceable Articles. Articles usable in their current condition or restorable by economically justified repair methods to usable condition.

2.1.29 Shall. This word is used relating to the Contractor and specifies that the provision is binding.

2.1.40 Specialty Items. All linen items not classified as general linens. Examples-soap free linen, restraints, cubicle curtains, etc.

2.1.41 Standard. A Government acknowledged measure of comparison.

2.1.42 Start Date. The date work under the contract is scheduled to begin.

2.1.43 Surgical Linen. Linen utilized by surgical and or specialized units. Normally blue or green linen.

2.1.44 Surveillance Plan. An organized written document used for quality assurance surveillance.

2.1.45 Task and Frequency Chart. Displays the required tasks and the minimum frequencies of performance.

2.1.46 TCPF (Textile Care Processing Facility). A facility designed to render soiled linens clean, sanitary, and aesthetically acceptable for reuse in an efficient and non-damaging manner.

2.1.47 JC (Joint Commission). A national organization dedicated to improving the care, safety, and treatment of patients in health care facilities.

2.1.48 SAVAHCS. Southern Arizona VA Health Care System.

2.1.49 Trash. Rubbish or refuse.

2.1.50 Uniforms. Government furnished clothing worn by VA employees as a means of identification.

2.1.51 Unsatisfactory Performance. Failure to meet the AQL.

2.1.52 Unserviceable Item. An item which can no longer be used for its intended purpose.

2.1.53 VA (Department of Veterans Affairs). The Government agency requiring services under the terms of the contract.

2.1.54 VAMC. Veterans Affairs Medical Center.

2.1.55 Will. This word is used in connection with the Government and specifies that the provision is binding.

2.1.56 Work Week. Monday through Friday, unless specified otherwise.

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3.0 GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Materials:

3.1.1 The Government will provide all specialty items to be laundered as outlined below:

a. Shirt, uniform – button down and/or polo.

b. Trouser, uniform – docker type

c. Cubicle curtains

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4.0 CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 Materials:

4.1.1 The Contractor provides all linens to be laundered as described in Part 5 Specific Tasks, except for those outlined in Part 3, Government Furnished Property, Equipment and Services above. However, due to the Government’s ongoing linen needs other linen items may be purchased at a later date.

4.1.2 Contractor will furnish all materials necessary to perform the tasks specified in the contract except to the extent specified in Part 3, Government Furnished Property, Equipment and Services. The Contractor shall secure all materials and supplies that comply with Local, State, Federal environmental laws and VHA Directives.

4.1.3 The Contractor shall provide all required vehicles, vehicle fuels, lubricants and repairs necessary to perform services under this contract. All vehicles to be used under this contract must be maintained in a safe and serviceable condition during duration of this contract. In addition, the vehicles must be kept clean (exterior and interior) with no unsightly residue of dirt, mud, trash, and other debris. Vehicle efficiency is solely the responsibility of the Contractor and the Contractor shall not be relieved of his contract responsibilities due to vehicle breakdown or failure of vehicles to operate.

4.2 Linen:

4.2.1 The Contractor provides all linens to be laundered as described in Part 5 Specific Tasks, except for those outlined in Part 3, Government Furnished Property, Equipment and Services, including a separate 96-hour contingency supply of linen will be provided per VHA Office of Emergency Management, 38 USC Section 811A No.4

4.3. Carts:

4.3.1 Contractor shall provide and maintain bulk delivery linen carts including Z-racks in good repair for employee safety/ergonomics.

4.3.2 Replacement or additional cart requirements will be the responsibility of the Contractor.

4.3.3 All carts must be numbered and have empty cart weight indicated on both ends.

4.4. Reports and Data:

4.4.1 The Contractor will provide to the COR or designee the data and reports identified in Part 5 Specific Tasks, 5.2 Reports.

4.4.2 Detailed monthly statement of charges as stated in the Contract Terms and Conditions FAR Section 52.212-4.

4.4.3 Other reports as required by the COR.

4.5. Miscellaneous:

4.5.1 The Contractor shall furnish other items as identified within this contract such as procedures manual, quality control program and other required data.

PART 5

SPECIFIC TASKS

5.0 SPECIFIC TASKS:

5.1 Linens.

The Contractor shall provide all linens as outlined below. Additionally, the Contractor shall accept for processing all soiled linens, uniforms, mops, etc. After processing, all items are to be finished and delivered to the Medical Center in accordance with the terms outlined below (equivalent or simmilar contracted provided linen within industry standard may be offered for review to the COR or designee. These sizes and fabrics are approximations (at or around ):

3X).

f. Miscellaneous

5.1.7 Items labeled as miscellaneous

To eliminate the need for separate listing of items that are received infrequently, the item “Miscellaneous” is shown at the end of each lot.

5.1.8 Weight Estimates

NOTE: Difference of at or around 7% in weight between clean and soiled linen

5.1.9 Required par level amounts to be delivered:

The required estimated amounts of linen to be delivered weekly and monthly shall be at the minimum or over the par level list in chart below.

Government Furnished

5.1.1 Flatwork Cleaned, conditioned, ironed, and folded

Miscellaneous

5.1.2. Cleaned, finished, and placed on hangers

5.1.2. Cleaned, finished, and placed on hangers, cont.

5.1.3. Cleaned, tumbled dry and folded

5.1.3. Cleaned, tumbled dry and folded, cont.

5.1.4. Cleaned, dried, and returned in bulk

5.1.5. Cleaned, dried, and placed in laundry bags

5.1.6. Gently washed and air dried only (NO HEAT)

Miscellaneous

Rental/ Government Furnished

a. Bundle counts Contractor will provide bundle counts for each type of linen.

Each type of linen will be delivered consistently in the same bundle counts as specified by the Contractor

b. Delivery note With each delivery of clean linen, the carts must have proper and clear markings showing cart number and have empty cart weight indicated on both ends. Additionally, the carts must have an accurate itemized tally reconciling its contents, including cart number, weight/count of goods.

d. Replacement linen requested by COR or designee must be received within 24 hours of notification except in the case of a linen shortage 5.1.12.

5.1.12 Linen Shortage

Scheduled services may require an alteration of schedules. During a linen shortage from the time of notification to the time of delivery - this must occur within one (4) hour. Services may be subject to urgent situations such as required linens not being delivered as requested. The contractor will deliver to SAVAHCS as soon as possible, but no later than 4 hours from notification from the CORs, CO or designee that a problem exists, and additional attention is required.

5.1.15 Linen Continguency Supply – A separate 96-hour contingency supply of linen will be provided to the SAVAHCS that will be stored at the facility.

5.2 Reports:

5.2.1 Titration Report:

Contractor must provide a quarterly titration report showing linen being processed and test piece swatches provided by the service vendor are submitted for analysis. Reviewing test piece results, pH readings and titration reports related to the washing formula; monitoring rewash; and taking appropriate corrective action for deficiencies. Example provided in Technical Exhibit 4.

5.2.2 Linen Loss Report

Linen losses must be explained, agreed upon, and acceptable to both the vendor and the COR or designee. Linen losses cannot be charged until a minimum of 120 days from date of receipt by Medical Center. A monthly report of losses and credits that reconcile with the CLIN’s and descriptions as outlined in the chart below is required.

LINEN LOSS REPORT CLINS LISTING BY ITEM TYPE

5.1.1 Flatwork Cleaned, conditioned, ironed, and folded

5.1.2. Cleaned, finished, and placed on hangers

5.1.3. Cleaned, tumbled dry and folded