36C25818R0052-009.docx

36C25818R0052

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

DUNS:

DUNS+4:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

36C25818R0052 11-28 -2017 Cynthia Valdes 520-792-1450 x4371 12-12 -2017 11:

am AZ Time Department of Veterans Affairs Contracting Section 3601 S. 6th Avenue Tucson AZ 85723 X Y 812210 $7.5 Million N/A X Department of Veterans Affairs Contracting Section 3601 S. 6th Avenue Tucson AZ 85723 Department of Veterans Affairs Contracting Section 3601 S. 6th Avenue Tucson AZ 85723

Department of Veterans Affairs

FMS-VA-FSC

PO Box 149971 Austin TX 78714-9971 Mortuary and Decedent Services for SAVAHCS in accordance with the performance work statement.

BASE PERIOD DATE OF AWARD - 01-01-2018 to 9-30-2018 OPTION YEAR 1 10-01-2018 to 09-30-2019 OPTION YEAR 2 10-01-2019 to 09-30-2020 OPTION YEAR 3 10-01-2020 to 09-30-2021 OPTION YEAR 4 10-01-2021 to 09-30-2022 $0.00

SEE INDIVIDUAL TASK ORDER

X X Thomas Robinson Contracting Officer 19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED

INSPECTED

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: _______________________________________________________ 32b. SIGNATURE OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

33. SHIP NUMBER

34. VOUCHER NUMBER

35. AMOUNT VERIFIED CORRECT

36. PAYMENT

37. CHECK NUMBER

FOR

PARTIAL

FINAL

COMPLETE

PARTIAL

FINAL

38. S/R ACCOUNT NUMBER

39. S/R VOUCHER NUMBER

40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 42a. RECEIVED BY (Print) 41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE 42b. RECEIVED AT (Location) 42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Sherrie Miller

COR

520-792-1450 sherrie.miller@va.gov Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

(continuation from Standard Form 1449, block 18A.)

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C258 Cynthia Valdes, Contract Specialist Department of Veterans Affairs Contracting Section 3601 S. 6th Avenue Tucson AZ 85723

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

3. INVOICES: Invoices shall be submitted in arrears:

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

Department of Veterans Affairs

FMS-VA-FSC

PO Box 149971 Austin TX 78714-9971 ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

B.2 PRICE/COST SCHEDULE

THE GUARANTEED MINIMUM AWARD AMOUNT FOR THIS CONTRACT SHALL BE $25,000.00. THE MAXIMUM AGGREGATE VALUE OF ORDERS THAT CAN BE PLACED UNDER THIS CONTRACT IS $ 50,000.00. THE GOVERNMENT DOES NOT GUARANTEE THAT IT WILL PLACE ANY ORDERS UNDER THIS CONTRACT IN EXCESS OF THE GUARANTEED MINIMUM AWARD AMOUNT.

ITEM INFORMATION

ITEM NUMBER

DESCRIPTION OF SUPPLIES/

SERVICES

Pickup and Delievery of remains, SAVAHCS and University Contract Period: Base POP Begin: 01-01-2018 POP End: 09-30-2018

Pick up and Delivery to National Cemetery Phoenix

POP Begin: 01-01-2018 POP End: 09-30-2018

Mileage Differential

POP Begin: 01-01-2018 POP End: 09-30-2018

Price Differential for a larger casket vice standard casket

POP Begin: 01-01-2018 POP End: 09-30-2018

Pickup and Delievery of remains, SAVAHCS and University Contract Period: Option 1 POP Begin: 10-01-2018 POP End: 09-30-2019

Pick up and Delivery to National Cemetery Phoenix

POP Begin: 10-01-2018 POP End: 09-30-2019

Mileage Differential

POP Begin: 10-01-2018 POP End: 09-30-2019

Price Differential for a larger casket vice standard casket

POP Begin: 10-01-2018 POP End: 09-30-2019

Pickup and Delievery of remains, SAVAHCS and University Contract Period: Option 2 POP Begin: 10-01-2019 POP End: 09-30-2020

Pick up and Delivery to National Cemetery Phoenix

POP Begin: 10-01-2019 POP End: 09-30-2020

Mileage Differential

POP Begin: 10-01-2019 POP End: 09-30-2020

Price Differential for a larger casket vice standard casket

POP Begin: 10-01-2019 POP End: 09-30-2020

Pickup and Delievery of remains, SAVAHCS and University Contract Period: Option 3 POP Begin: 10-01-2020 POP End: 09-30-2021

Pick up and Delivery to National Cemetery Phoenix

POP Begin: 10-01-2020 POP End: 09-30-2021

Mileage Differential

POP Begin: 10-01-2020 POP End: 09-30-2021

Price Differential for a larger casket vice standard casket

POP Begin: 10-01-2020 POP End: 09-30-2021

Pickup and Delievery of remains, SAVAHCS and University Contract Period: Option 4 POP Begin: 10-01-2021 POP End: 09-30-2022

Pick up and Delivery to National Cemetery Phoenix

POP Begin: 10-01-2021 POP End: 09-30-2022

Mileage Differential

POP Begin: 10-01-2021 POP End: 09-30-2022

Price Differential for a larger casket vice standard casket

POP Begin: 10-01-2021 POP End: 09-30-2022

B.3 DELIVERY SCHEDULE

tucson, AZ 85723

US

stephanie.ruiz@va.gov

tucson, AZ 85723

US

tucson, AZ 85723

US

tucson, AZ 85723

US

tucson, AZ 85723

US

tucson, AZ 85723

US

tucson, AZ 85723

US

tucson, AZ 85723

US

tucson, AZ 85723

US

tucson, AZ 85723

US

tucson, AZ 85723

US

tucson, AZ 85723

US

tucson, AZ 85723

US

tucson, AZ 85723

US

tucson, AZ 85723

US

tucson, AZ 85723

US

tucson, AZ 85723

US

tucson, AZ 85723

US

tucson, AZ 85723

US

tucson, AZ 85723

US

B.4 LIMITATIONS ON SUBCONTRACTING-- MONITORING AND COMPLIANCE (JUN 2011)

This solicitation includes FAR 52.219-6 Notice of Total Small Business Set-Aside. Accordingly, any contract resulting from this solicitation will include this clause. The contractor is advised in performing contract administration functions, the CO may use the services of a support contractor(s) retained by VA to assist in assessing the contractor's compliance with the limitations on subcontracting or percentage of work performance requirements specified in the clause. To that end, the support contractor(s) may require access to contractor's offices where the contractor's business records or other proprietary data are retained and to review such business records regarding the contractor's compliance with this requirement. All support contractors conducting this review on behalf of VA will be required to sign an “Information Protection and Non-Disclosure and Disclosure of Conflicts of Interest Agreement” to ensure the contractor's business records or other proprietary data reviewed or obtained in the course of assisting the CO in assessing the contractor for compliance are protected to ensure information or data is not improperly disclosed or other impropriety occurs. Furthermore, if VA determines any services the support contractor(s) will perform in assessing compliance are advisory and assistance services as defined in FAR 2.101, Definitions, the support contractor(s) must also enter into an agreement with the contractor to protect proprietary information as required by FAR 9.505-4, obtaining access to proprietary information, paragraph (b). The contractor is required to cooperate fully and make available any records as may be required to enable the CO to assess the contractor's compliance with the limitations on subcontracting or percentage of work performance requirement.

B.5 SUBCONTRACTING COMMITMENTS--MONITORING AND COMPLIANCE (JUN 2011)

This solicitation includes VAAR 852.215-70, Service-Disabled Veteran-Owned and Veteran-Owned Small Business Evaluation Factors, and VAAR 852.215-71, Evaluation Factor Commitments. Accordingly, any contract resulting from this solicitation will include these clauses. The contractor is advised in performing contract administration functions, the CO may use the services of a support contractor(s) to assist in assessing contractor compliance with the subcontracting commitments incorporated into the contract. To that end, the support contractor(s) may require access to the contractor's business records or other proprietary data to review such business records regarding contract compliance with this requirement. All support contractors conducting this review on behalf of VA will be required to sign an “Information Protection and Non-Disclosure and Disclosure of Conflicts of Interest Agreement” to ensure the contractor's business records or other proprietary data reviewed or obtained in the course of assisting the CO in assessing the contractor for compliance are protected to ensure information or data is not improperly disclosed or other impropriety occurs. Furthermore, if VA determines any services the support contractor(s) will perform in assessing compliance are advisory and assistance services as defined in FAR 2.101, Definitions, the support contractor(s) must also enter into an agreement with the contractor to protect proprietary information as required by FAR 9.505-4, obtaining access to proprietary information, paragraph (b). The contractor is required to cooperate fully and make available any records as may be required to enable the CO to assess the contractor compliance with the subcontracting commitments.

B.6 PERFORMANCE WORK STATEMENT (PWS)

DECEDENT SERVICES FOR THE SOUTHERN ARIZONA VA HEALTH CARE SYSTEM

PART 1

GENERAL INFORMATION

1. GENERAL: This is a non-personal services contract to provide decedent services in the form of transport of remains and preparation of remains for burial services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform decedent services as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The Southern Arizona VA Health Care System (SAVAHCS) provides health care services to veterans of the U.S. armed services. Part of the care provided to veterans involves providing decedent services in the form of guidance and support for veterans, family members, hospital staff, and our community, ensuring the all areas of decedent affairs are administered with dignity, benevolence, confidentiality, efficiency, and earned respect.

SAVAHCS is in need of contracted support for transport of remains and burial preparation services. Transport services are needed in the Tucson, Arizona Metro area as well as to the National Cemetery in Phoenix, AZ.

1.3 Objectives:

1.4 Scope: The Contractor shall provide facilities, equipment, supplies and services to take possession of unclaimed remains at the place where the death occurs or where remains are located. In some instances, the contractor shall then transport remains to the contractor’s facility, prepare remains for burial, and transport prepared remains to the National Cemetery located in Phoenix, AZ. The Contractor shall furnish caskets, urns, shipping containers and other supplies herein.

Services include the pickup of remains from the Southern Arizona VA Health Care System and delivery within the SAVAHCS facility, delivery to the University Medical Center (UMC/Banner) in Tucson, AZ, occasional pick up from UMC/Banner and return to SAVAHCS, preparation and furnishing of the death certificate, and delivery to the contractor’s facilities as well as the National Cemetery in Phoenix, AZ. Remains transported to the contractor’s facility will be prepared for burial. A casket will be provided by the contractor for transport of the body to and burial within the National Cemetery in Phoenix, AZ.

1.5 Period of Performance: The period of performance shall be for one (1) Base Period and four (4) 12-month option periods. The Period of Performance reads as follows:

1.6 General Information

1.6.1 Quality Control (QC): The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. A proposed Quality Control Plan shall be submitted with the offeror’s proposal. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system. A burial preparation checklist shall be developed by the contractor as a part of the Quality Control Plan. This checklist will be used to ensure that all requirements are completed prior to delivering remains to the National Cemetery. Copies of the checklists shall be maintained for the life of the contract and be available for inspection by the Government.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the performance requirements identified in Technical Exhibit 1. The performance requirements are designed to ensure the contractor has performed in accordance with the performance requirements and identify the means by which the Government will monitor the contractor’s performance. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

The contractor shall make remains available at the contractor’s facility for inspection by the Government prior to final delivery to the National Cemetery. The Government will inspect the casket at the time the remains are inspected. A casket with more than one minor defect will be rejected. The Government may require the contractor to remove the remains from the casket and perform one or more of the following:

The Government may also require that remains be removed from the casket to reapply/touch up cosmetics, wash and/or trim hair, or any other procedures deemed necessary to ensure a natural appearance of the remains.

1.6.3 Recognized Holidays:

The contractor shall provide transport services (under CLIN X001) seven days per week, 24 hours per day. Pickup and transport of remains for burial preparation and delivery to the National Cemetery are only required on business days.

The Federal Government recognizes the following holidays:

1.6.4 Hours of Operation: The contractor is responsible for conducting business (under CLINs X002 and X003), between the hours of 8:00am and 4:00pm Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons.

The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. As noted above, business hours and holidays are not observed when performing services under CLIN X001.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at the contractor’s facility, i.e., burial preparation, and at the Government’s facility when pickup and delivery of remains are needed at SAVAHCS. The contractor shall also perform services at the National Cemetery when delivering remains for burial appointments at that location.

1.6.6 Type of Contract: The government will award and Indefinite Delivery Indefinite Quantity with fixed pricing for Contract Line Item Numbers (CLINs) identified in the contract.

1.6.7 Security Requirements: Contractor personnel shall have a general background check and be appropriately licensed for the jobs they perform. Persons involved in the burial preparation process shall be licensed by the State of Arizona to perform these services. Drivers transporting remains shall be licensed drivers holding a license appropriate to the vehicle being utilized for the transport services.

1.6.7.1 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

If the contractor identifies a potential security risk or concern while at the SAVAHCS facility, the risk/concern shall be conveyed immediately to the VA Police.

1.6.7.2 The C&A requirements do not apply, a Security Accreditation Package is not required. Contractor to comply with Section D.1 Contract Security.

1.6.7.3. Background Investigations and Special Agreement Checks All contractor employees are subject to the same level of investigation as VA employees who have access to VA Sensitive Information. The level of background investigation commensurate with the level of access needed to perform the statement of work is: Low Risk. This requirement is applicable to all subcontractor personnel requiring the same access.

1.6.8 Special Qualifications:

The contractor shall be licensed by the State of Arizona to perform burial preparation services. This licensure shall be maintained for the life of the contract. http://www.azfuneralboard.us/

Employees and subcontracted personnel shall have a general background check and be appropriately licensed for the jobs they perform. Persons involved in the burial preparation process shall be licensed by the State of Arizona to perform these services. Drivers transporting remains shall be licensed drivers holding a license appropriate to the vehicle being utilized for the transport services.

The contractor shall maintain the following types of insurance during the life of the contract: Motor Vehicle, General Liability and Workers Compensation.

Unless otherwise specifically provided in this contract, the quality of all services rendered hereunder shall conform to the highest standards in the relevant profession, trade or field of endeavor. All services shall be rendered by or supervised directly by individuals fully qualified in the relevant profession, trade or field, and holding any licenses required by law.

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.10 Contracting Officer’s Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13. WORK WEEK. Monday through Friday, unless specified otherwise.

2.1.14. C&A. Certification and Accreditation

2.2. ACRONYMS:

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Materials: The Government will provide clothing (except shoes) when the contractor is providing burial preparation services for unclaimed remains. The clothing and a United States Flag will be provided to the contractor at the time the body is picked up for transport to the contractor’s facility. The remains will be enclosed in a Government provided body bag.

3.2 Services: The Government will provide the open burial site at the National Cemetery in Phoenix, AZ.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2. Materials: The Contractor shall provide all materials required to prepare remains for burial, including a casket. Any exceptions, e.g., clothing, are detailed in Section 3.1 of the PWS.

4.3. Equipment: The Contractor shall provide appropriate vehicles, including stretchers/gurneys and motor vehicles, for transport of remains under this contract. The contractor shall also provide all facilities required for the preparation of remains for burial.

4.4. Facility and Personnel: The Contractor shall employ protective and precautionary hygienic measures and techniques.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The contractor shall provide for transport of remains between the SAVAHCS facility and the SAVAHCS morgue, between SAVAHCS and the University Medical Center in Tucson, AZ, between SAVAHCS and the contractor’s facility, and between the contractor’s facility and the National Cemetery in Phoenix, AZ. In addition, the contractor shall provide burial preparation services, to include provision of a casket.

5.1.1. Pickup and delivery of remains from and to the SAVAHCS facility.

The contractor shall pick up remains from the SAVAHCS facility and deliver the remains to the SAVAHCS morgue. Authorized SAVAHCS personnel will contact the contractor via telephone to identify the need for this task. The contractor shall respond to the request by picking up the remains within 3 hours of the request. Arrival sooner than 3 hours is preferred. When arriving at SAVAHCS, the contractor shall provide identification so that employment with the contractor may be validated by SAVAHCS staff. The contractor shall pick up two forms (Human Remains Release Form and Standard Form 523A, Disposition of Body) and transport those forms with the remains to the SAVAHCS morgue. The forms will be provided to the SAVAHCS personnel in the morgue.

On occasion, remains must be picked up from contracted nursing homes in the Tucson area where the veteran resided. In these instances, the contractor may charge mileage for the miles in excess of the mileage between the contractor’s facility and the main SAVAHCS facility (see CLIN X003). Mileage will be reimbursed at the current standard mileage rate as defined by the U.S. Internal Revenue Service.

5.1.2 Pickup of remains from SAVAHCS and delivery to the University Medical Center/Banner (and occasionally picking up of remains from UMC/Banner and delivering it to SAVAHCS).

The contractor shall pick up remains from the SAVAHCS facility and deliver the remains to the University Medical Center’s morgue in Tucson, AZ. Authorized SAVAHCS personnel will contact the contractor via telephone to identify the need for this task. The contractor shall respond to the request by picking up the remains within 3 hours of the request. Arrival sooner than 3 hours is preferred. An SF523, Authorization for Autopsy, will be provided by the Government. No autopsies will be performed on remains weighing in excess of 350 lbs.

5.1.3 Pickup of remains from SAVAHCS or UMC/Banner and Burial Preparation and Transport to the National Cemetery.

This task is for appropriate handling of unclaimed remains where no Next of Kin is known. The contractor shall pickup remains from SAVAHCS or UMC/Banner, transport the remains to the contractor’s facility, and prepare the remains for burial. The Government will provide the contractor with clothing for the remains as well as a United States Flag. Following the burial preparation, the remains and casket will be inspected by SAVAHCS. Remains shall be available for inspection by SAVAHCS within 24 hours of the call for pickup. Remains shall be dressed using clothes provided by SAVAHCS at the time of pickup. Remains shall be placed in an appropriate casket (steel or particle board/wood) with no more than one minor defect. Following successful inspection by SAVAHCS, the contractor shall drape the U.S. Flag over the casket with the blue portion of the flag over the left shoulder. The outside foot end of the casket shall be labeled with the deceased’s name.

If the remains will not fit within a standard size casket, the contractor shall provide a larger casket that will accommodate remains up to 600 lbs. CLIN X004 provides for a supplemental charge for the difference in price between the standard casket and the larger casket.

Within 24 hours of the successful inspection, the contractor shall contact the National Cemetery to schedule a burial appointment. The contractor shall transport and deliver the remains to the National Cemetery (23029 N. Cave Creek Road, Phoenix, AZ) at the appointed date and time for the burial. The contractor shall remove the casket from their vehicle and place it in the National Cemetery’s vehicle. The transfer of the remains to the National Cemetery’s vehicle as well as a written transfer (chain of custody/release of remains document) constitutes delivery.

One original copy of the death certificate shall be provided to the Decedent Affairs Clerk or his/her designee (Patient Advocate or COR) within 14 days following the contractor’s receipt/pickup of the remains.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1. Attachment 1/Technical Exhibit 1 – Performance Requirements Summary

7.2 Attachment 2/Technical Exhibit 2 – Deliverables Schedule

7.3 Attachment 3/Technical Exhibit 3 – Estimated Workload Data

7.4 Attachment 4/Technical Exhibit 4 – Deliverable Specifications

TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

Method of Surveillance

PRS # 1.

The contractor shall provide timely pickup and delivery of remains from the SAVAHCS facility.

The contractor shall pickup remains from the SAVAHCS facility within 3 hours of a request for services from the Government.

PRS # 2

The contractor shall provide timely preparation of remains for burial.

The contractor shall prepare remains, e.g., dress, groom, position in casket within 24 hours of picking up the remains.

PRS #3

The contractor shall provide timely transport and delivery of prepared remains to the National Cemetery in Phoenix, AZ.

The contractor shall transport and deliver remains to the National Cemetery (in order to meet scheduled appointment time for burial) following the satisfactory inspection by the COR or his designee.

PRS # 4

The contractor shall provide proper burial preparation and provision of suitable casket in accordance with the SAVAHCS’ Decedent Affairs Standard Operating Procedure.

The contractor shall provide burial preparation to meet state licensing standards and shall prepare the remains for viewing in accordance with professional standards.

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

1 copy

Via facsimile in a typed format

1 copy to Contracting Officer’s Representative (COR)

1 copy to COR

TECHNICAL EXHIBIT 3

ESTIMATED WORKLOAD DATA

This technical exhibit lists a recent annual workload data, i.e., the number of remains transported within the facility (from hospital to morgue) and the number of remains transported from SAVAHCS to University Medical Center/Banner, and the number of unclaimed remains requiring burial preparation services.

ITEM

DESCRIPTION

ESTIMATED QUANTITY

TECHNICAL EXHIBIT 4

DELIVERABLE SPECIFICATIONS

The three reporting deliverables identified in Technical Exhibit 2 should provide the following fields of data.

1. Pickup and Delivery Report:

a) Patient first and last name

b) Patient Social Security Number

c) Patient Date of Birth

d) Patient Date of Death

e) Pickup request date/time

f) Pickup completion date/time

g) Name of SAVAHCS staff member requesting the pickup

h) Delivery completion date/time

2. Remains Preparation Report:

a) Patient first and last name

b) Patient Social Security Number

c) Patient Date of Birth

d) Patient Date of Death

e) Death Certificate Number

f) Pickup request date/time

g) Pickup completion date/time

h) Completion date/time of burial preparation (ready for inspection)

i) Inspection date/time by VA

j) Approval/successful inspection date/time

k) Name of VA inspector

l) Appt date/time scheduled with the National Cemetery in Phoenix, AZ

m) Delivery date/time to National Cemetery in Phoenix, AZ

3. Invoices:

a) Contractor’s name and address

b) Contractor’s point of contact to include telephone number

c) Contract number and annual obligation number

d) Invoice period (e.g., January 1 through 31, 2018)

e) Patient last name

f) Death Certificate Number

g) CLIN

h) Charge

36C25818R0052

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SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS (JAN 2017)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at FAR 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the Contracting Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include—

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer—System for Award Management, or 52.232-34, Payment by Electronic Funds Transfer—Other Than System for Award Management), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by EFT.

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR part 1315.

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark or copyright, arising out of the performance of this contract, provided the Contractor is reasonably notified of such claims and proceedings.

(i) Payment.—

(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt Payment Act (31 U.S.C. 3903) and prompt payment regulations at 5 CFR part 1315.

(3) Electronic Funds Transfer (EFT). If the Government makes payment by EFT, see 52.212-5(b) for the appropriate EFT clause.

(4) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date which appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

(5) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall—

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the—

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order…