36C25720Q0242-012.pdf

Questions Submitted Regarding Valet Services

• Is a site visit going to be scheduled for the three facilities? No, this is addressed within the body of the solicitation.

• Is there an estimated daily number of vehicles to be valet parked at each facility?

Bonham and FWOPC currently do not offer Valet Services. Dallas has an estimated 500 vehicle movement daily, will most likely increase with the increase in hours of valet service.

• What is the daily number of outpatient appointments? Please see attachment included with solicitation with estimated number of outpatient appointments for each location.

• Can you provide a space count for lot 26 and although not designated, what is the anticipated number of spaces at Ft. Worth and Bonham? FWOPC and Bonham valet parking have not been identified yet to provide a number of spaces available. Dallas currently has 25 spaces in lot 26.

• There are several references to direct patient care, i.e.- lifting patients, performing basic life support, first aid, CPR.... These duties far exceed the scope for valet parking attendants. Is it required to staff a medical professional at each location? No, a medical professional does not need to be on staff at each location. Valet drivers must receive training on basic first aid, cardiopulmonary resuscitation (CPR), bloodborne pathogens, and the use of personal protective equipment.

• There is a requirement for various software-based items. Will the contractor have access to the network at each facility in order to power the real-time GPS tracking and electronic communication? No, vendor will not have access to the VA Network.

• The requirement to provide patients with the ability to request/communicate retrieval of valet parked vehicles will require a teaming or sub-contracting situation. How would this work if the software company being utilized to meet this requirement is other than a small business by SDVOSB standards and SBA requirements for small business? The offeror needs to ensure that they are in compliance with the Limitations for Subcontracting.

• Will the VA consider a separate area for staging of patient vehicles who have called/text ahead to retrieve their vehicles to not impede the contractor’s ability to meet the requirements of wait-times to be parked or retrieved? Would depend on the proposal that the potential contractor provides in order to meet the standards outlined in the PWS, and the best proposal to carry out the workload.

• Will this award be made under the guidelines of Lowest Price? Please see the solicitation for the guidelines for how quotes/offers will be evaluated.

• Can you provide actual daily car counts or estimates for the 3 locations? If car counts cannot be provided, can you provide average daily outpatient numbers? Bonham and FWOPC currently do not offer Valet Services. Dallas has an estimated 500 vehicle movement daily, will most likely increase with the increase in hours of valet service. I thought Philip Day provided these #’s for Bonham and FW?

• The solicitation states that the parking areas for FWOPC and Bonham have not been confirmed at this time. Obviously, the distance to the parking area has a huge impact on the staffing levels necessary to meet the 10-minute delivery time. Can you confirm where the parking areas will be located, or at least how far away they will be from the drop off point, so we can approximate the number of valets needed to park the cars timely? FWOPC and Bonham valet parking have not been identified yet. Maps depict parking spaces but not sure they identify the drop off location.

• For Dallas, what has been the average range of daily vehicle count by day-of-the-week for the last twelve (12) months? This information is not available. This is a new service for the facility. An average amount of daily outpatient visits is provided for offerors, which is the first step to understanding how many cars may need to be parked. Offerors can utilize this information along with considering need how much alternative self-parking is available.

• What is the projected average range of daily vehicle count by day-of-the-week for each site? This information is not available. This is a new service for the facility. An average amount of daily outpatient visits is provided for offerors, which is the first step to understanding how many cars may need to be parked. Offerors can utilize this information along with considering need how much alternative self-parking is available.

• What is the projected average range of weekly vehicle count for each site? This information is not available. This is a new service for the facility. An average amount of daily outpatient visits is provided for offerors, which is the first step to understanding how many cars may need to be parked. Offerors can utilize this information along with considering need how much alternative self-parking is available.

• What is the projected average range of monthly vehicle count for each site? This information is not available. This is a new service for the facility. An average amount of daily outpatient visits is provided for offerors, which is the first step to understanding how many cars may need to be parked. Offerors can utilize this information along with considering need how much alternative self-parking is available.

• What is the daily average range of patients by day-of-the-week served for each site?

Please see the attachment included with the solicitation providing estimated numbers for outpatient visits for each site.

• What is the weekly average range of patients served for each site? Please see the attachment included with the solicitation providing estimated numbers for outpatient visits for each site.

• What is the monthly average range of patients served for each site? Please see the attachment included with the solicitation providing estimated numbers for outpatient visits for each site.

• For Dallas, how many valet parking spaces are available in lot 26? – 24 spaces

• For Dallas, how many dedicated valet parking spots are available in lot 24? – 90 spaces

• For Bonham: Where will the valet greeting / staging area be located? Yet to be determined.

• For Bonham - Will it be dedicated solely to valet? Yet to be determined.

• For Bonham - If not, with whom will it be shared? Yet to be determined.

• For Bonham - How much traffic will each other participant generate? Yet to be determined.

• For Bonham - Who will be responsible for controlling traffic flow? Contractor

• For Bonham - How far will valet parking be from valet greeting / staging? Yet to be determined.

• For Bonham - How will it be designated? What be designated?

• For Bonham - How many parking spots will be dedicated to valet parking? Yet to be determined.

• For Fort Worth: Where will the valet greeting / staging area be located? Main front entrance to the FWOPC

• For Fort Worth: Will it be dedicated solely to valet? Yet to be determined.

• For Fort Worth: If not, with whom will it be shared? Yet to be determined.

• For Fort Worth: How much traffic will each other participant generate? Yet to be determined.

• For Fort Worth: Who will be responsible for controlling traffic flow? Contractor

• For Fort Worth: How far will valet parking be from valet greeting / staging? Yet to be determined.

• For Fort Worth: How will it be designated? What be designated?

• For any of the three (3) sites, is / are there any upcoming construction project(s) planned in the respective valet greeting / staging areas? If so, please provide detail. Would depend on the proposed area for valet that the contractor should identify in their proposal.

• For any of the three (3) sites, is / are there any upcoming construction project(s) planned in the respective valet parking spaces? If so, please provide detail. Would depend on the proposed area for valet that the contractor should identify in their proposal.

• For each site, are there VA working cameras that overlook the valet greeting / staging, parking, and transit areas in between? There are VA Police Cameras at different areas of the facility. Would depend on the proposed area for valet that the contractor should identify in their proposal.

• If contractor is bonded, will that fulfill requirement for valets to be bonded? Yes

• Do you currently have any data analytics on current volume or expected volume of cars that will be valet'd? Bonham and FWOPC currently do not offer Valet Services. Dallas has an estimated 500 vehicle movement daily, will most likely increase with the increase in hours of valet service.

• Number of spaces provided in the valet only area and shared area? Dallas VA, Lot 26 and Lot 24.

• Onsite office provided? No

• Working Cameras in the valet area? There are VA Police Cameras at different areas of the facility.

• Map of Facility? Maps included as attachments with the solicitation.

• Will the VA provide the operator with storage areas for operating supplies (Uniforms, Traffic cones, Go-Jacks, etc.)? If so, provide the size detail and location. Would depend on the proposed area for valet that the contractor should identify in their proposal.

Would be willing to find a closet for storage of materials.

• Would the VA provide a shed with electric power for lighting, radios, computer, A/C, etc.? No

• Can the operator provide a shed/office for the onsite manager office and storage? This will be located on a pre-approved area. No

• If a shed is not provided or allowed, is there a workspace were the site manager can use? Can you provide details on this? No

• What is the policy when the valet parking is full? No policy on when it is full, expect the contractor to meet the demands.

• FWOPC and Bonham – Is there a current Valet service at sites? No valet services are at these locations.

• FWOPC and Bonham - Are the valet parking spaces numbered? No

• Dallas - How many complaints have been filed against the current operator over the last 12 months? There is currently no contract in place for these services.

• Dallas - What are the current problems and issues with the valet parking? Unable to answer this since there is currently no contract in place for these services.

• Is there a waiting area and or bench near the Valet staging area for the Veterans to sit?

If so, please detail. Would depend on the proposed area for valet that the contractor should identify in their proposal.

• Is the valet lot dedicated only for valeted cars or is it shared? Where in the lot are, we to park the Valeted vehicles? Dallas is shared lot currently for lot 24, Bonham and FWOPC have yet to be identified.

• If the valet lot is shared, whom is it shared with and how is it segregated? Shared with Volunteers at Dallas is not segregated.

• If the valet lot is segregated how is it segregated i.e. removable cones, cement barriers, etc. and who is responsible for the items to segregate the lot? N/A

• Is there any upcoming construction that will impact the number parking spaces on the campus? If so, please provide detail. Would depend on the proposed area for valet that the contractor should identify in their proposal whether we identify another parking lot.

• How many lanes are in the valet staging area and how many vehicles can each lane hold? 2 lanes currently in Dallas, not including lot 26. Would depend on how contractor carries out their workload. FWOPC/Bonham does not have this service currently.

• Is the valet staging area shared with any other users? If so, who and how many lanes may the Valet use? Would depend on the proposed area for valet that the contractor should identify in their proposal or how many areas for valet service they suggest at each location.

• Dallas - What was the value of the last Option Period and what was the term? There is no contract in placed for these services.

• Dallas - What is the daily valet count? Dallas has an estimated 500 vehicle movement daily, will most likely increase with the increase in hours of valet service.

• FWOPC and Bonham - What is the number of patients’ appointments? See the attachment included with the solicitation with estimated quantity of outpatient appointments.

• FWOPC and Bonham – How many parking spaces will be set-a-side of valet use?

Would depend on the proposed area for valet that the contractor should identify in their proposal or how many areas for valet service they suggest at each location, what parking lots would be used.

• By how much does the patient appointments fluctuate from Summer to Winter? There is no fluctuation. See the attachment included with the solicitation with estimated quantity of outpatient appointments.

• PATIENT ASSISTANCE- Valet parking attendants are required to aid in lifting or helping patients in and out of their vehicles. Is lifting defined as offering a hand or arm to stabilize a patient? If you are required to lift the patient, is VA providing the lifting devise and training? Valet staff do assist patients getting in and out of vehicles. VA will not provide lifting devices; staff should be trained on how to properly assist patients in and out of vehicles. They can seek assistance from the outpatient escort services contractors at each site.

• Basic 1st Aid – please identify basic first aid. Does American Heart “Basic online CPR” meet the standards? The offeror shall ensure that all personal is trained in basic first aid.

The method of training can be in person, online, or in a blended learning setting.

• Please define “Safe Driver Training”? Can the Site Manager conduct this training for new employees and annual recertification? Please visit the following link for further guidance:

https://www.osha.gov/Publications/motor_vehicle_guide.html

• Drug Testing after Accident. Please define accident. Dallas parking lot 24 has wheel stops while can damage a low ground clearance vehicle if backed into. A car accident, also referred to as a “traffic collision,” or a “motor vehicle accident,” occurs when a motor vehicle strikes or collides another vehicle, a stationary object, a pedestrian, or an animal.

While some car accidents result only in property damage, others result in severe injuries or death.

https://www.osha.gov/Publications/motor_vehicle_guide.html https://legaldictionary.net/car-accident/$$$url$$$ https://legaldictionary.net/property-damage/

• Provide GPS software for Valet Service. The service Flash Parking cost $300 per site. Is it the intent that this system will be used at FWOPC and Bonham? What GPS system is currently be used at Dallas? Where is the TC+V monitor located? Will FWOPC and Bonham have to have the same system, and do we have to provide install a monitor, electric, etc. Yes, GPS software is required at all 3 locations. Currently Dallas does not have a GPS software. TV monitor will be provided by the VA for the patients to see the status of their vehicles. Location will depend on the areas identified for valet service.

• DESIGNATED VALET PARKING LOTS - Dallas – Lot 24. States that lot 24 is shared Voluntary Service. Is the area the Voluntary Service park sperate from valeted vehicles?

If not, how many voluntaries park in lot 24 per day? Volunteers average around 30 per day in lot 24