36C25720Q0013-002.docx

Service Support for Guest Network and Equipment

1.0 Introduction

The VA requires Licensing and Support for their Guest WIFI Network Equipment Located on the Temple Campus at 1901 Veterans Memorial Dr., Temple Texas and the Waco Campus 4800 Veterans memorial Dr., Waco Texas.

2.0 Background

This is a new requirement for a newly installed system manufactured by Ruckus.

3.0 Scope

· The Contractor will supply Annual Server Licensing for 2 Servers Ruckus Smart Cell insight, for the 2 Forti Gate 60e Firewall, the Equipment support for Ruckus for all the switches (approx. 50) and AP’s (approx. 90)

· The contract will provide remote support for reprogramming and basic remote maintenance of the system to include troubleshooting of the system and programming changes as need but not more than 24 hours per month. To include providing onsite assistance for maintenance, relocation and installation of additional equipment as needed up to 4 times a year and not to exceed 10 hours per onsite visit.

Monthly Contract and Project Management Support and Warranties to cover the following end dates for each location below:

A. One (1) Full Year Warranty for:

- Temple VAMC (BLDG 204/163) needs to be warranted from November 2019 - November 30, 2020).

Note:

B. Warranties for the following facilities only needs to cover 50% of the existing WIFI system because it is still under current 1st year warranty.

- Temple Bldg. 221/CLC equipment under Warranty from March 31, 2019 through March 31, 2020;

- Waco VAMC (BLDG 4): Warranty period is good from January 15, 2019 to January 15, 2020

- Waco VAMC (BLDG 7, 11, 91, 94 and Temple VAMC/ DOM equipment under warranty from July 31, 2019 through July 31, 2020.

C. Monthly Maintenance Support costs are pro-rated based on warranty support coverage based on the above warranty coverage end dates.

Onsite maintenance and troubleshooting support; response required within 24 hours after notification; includes on-site technician support for 1 technician for up to 10 hours per visit.

(November 2019 - November 30, 2020).

Annual server software licensing; 1 year for two (2) servers; 1 each at Temple VAMC and Waco VAMC supporting the Guest WIFI system (November 2019 – November 30, 2020).

Annual support renewal for FortiGate 60E (Qty 2) supporting system security requirements for Temple VAMC and Waco VAMC; 1 yr. – (November 2019 - November 30, 2020).

Ruckus equipment support and licensing; includes pro-rated support 1st year for up to 167 access points, 40 ISX switches; SCI and SmartZone 100 at Waco/Temple DOM (4 months coverage (August 2020-November 30, 2020), and Temple CLC (8 months coverage (April 1, 2020- November 30, 2020), Waco VAMC (BLDG 4): months coverage (January 16, 2020- November 30, 2020) and full 1-year support for Temple 204/163 effective (November 2019- November 30, 2020).

4.0 Performance Requirements (Identify what the contractor is required to do (major tasks and subtasks).

· The Contractor will purchase and install the Annual Server Licensing for 2 Servers Ruckus Smart Cell insight.

· The Contractor will Purchase and install the Annual Software licenses for the Forti Gate Firewall with live updating.

· The Contractor will purchase and install the annual Equipment support from Ruckus for the Network Switches and Aps including the License for the Ruckus Analytics Server with remote programming of all switches and devices on the network.

· The contract will provide remote support up to 8 hours a month for reprogramming and technical troubleshooting.

· The contractor will provide onsite maintenance as needed up to 4 on site support for repairs as needed.

5.0 Deliverables

· The Contractor will supply Annual Server Licensing for 2 Servers Ruckus Smart Cell insight.

· The Contractor will supply Annual Software licenses for the Forti Gate Firewall with live updating.

· The Contractor will supply annual Equipment support from Ruckus for the Network Switches and Aps.

· The contractor will provide onsite maintenance as needed up to 4 times a year not exceeding 10 hours per on-site visit for support for maintenance as needed. For All maintenance a full report as to what the issue was, and the corrective action will be sent to the COR for Record.

· The Contractor or will be required to supply updated Network maps for all changes made to the network during the contract time frame.

Facility Program Office Point of Contact:

A. Contracting Officer Representative (COR): Billie R. McLaughlin, Electronic Mechanic Supervisor, Billie.McLaughlin1@va.gov, (254) 743-2638.

B. Supervisory Point of Contact: Victor Gaw, Associate Chief, M&O, Victor.Gaw@va.gov, (254)743-0664.