PWS_Net App Server Storage.docx

DRAFT

Performance Work Statement (PWS) NetApp (Brand Name) Data Storage Michael E. DeBakey VA Medical Center

1. Program Objective

1.1 The purpose of this PWS is to outline the requirements for acquiring secure and high-capacity server space from Netapp data storage Technology for archiving neurophysiology studies (EEG and NCV/EMGs) at the VA medical center.

1.2 This PWS covers the provision of server space, including setup, data migration, and ongoing support. The server space will be used for archiving neurophysiology study data to ensure secure, reliable, and efficient data storage and management.

2. Scope

2.1 The contractor shall provide, transport, install, and test all equipment.

2.2 All equipment and installation must meet manufacturers and VA specifications.

2.3 The contractor is responsible for any missing parts and components not included in the order to carry out the installation.

2.4 The contractor shall furnish all supplies, equipment, facilities, and services required for delivery and installation of supplies and equipment.

2.5 All products must meet all salient characteristics defined in this section.

2.6 Hardware/software must meet the specs indicated below and must be compatible with MEDVAMC server infrastructure and software.

2.4 Delivery, Installation, and Implementation Requirements

2.4.1 Delivery

2.4.1.1 Contractor shall deliver all equipment to the Michael E. DeBakey VA Medical Center, 2002 Holcombe Blvd. Houston, TX 77030. Minimal storage time available in warehouse.

2.4.1.2 Deliver materials to job in manufacturer's original sealed containers with brand name marked thereon.

2.4.1.3 Package to prevent damage or deterioration during shipment, handling, storage, and installation. Maintain protective covering in place and in good repair until removal is necessary.

2.4.1.4 Deliver specified items only when the site is ready for installation work to proceed.

2.4.1.5 Install all equipment to manufacturer’s specifications maintaining Federal and local safety standards.

2.4.1.6 Store products in dry condition inside enclosed facilities.

2.4.1.7 Any government requested delayed delivery up to 120 days after initial award delivery date, shall be at no additional cost to the Government.

2.4.1.8 A pre-delivery meeting will be conducted 30 days prior to initial delivery for verification of delivery and installation dates.

2.4.1.9 Delivery and Installation will be coordinated through the COR.

2.4.2 Installation and Implementation

2.4.2.1 The contractor shall provide installation.

2.4.2.2 The contactor must conduct pre-installation meetings to gather required information for installation.

2.4.2.3 The contractor shall be responsible for all equipment until installed and accepted by the Government.

2.4.2.4 All required equipment shall be fully installed by the Contractor

2.4.2.5 The Contractor shall remove all related shipping debris and cleanup, any construction associated with delivery and installation of the specified items. Contractor shall remove all packaging from the MEDVAMC premises. The Contractor shall be responsible for any damage to the building that occurs due to Contractor error or neglect.

2.4.2.6 Installation must be completed between 7:30 AM to 4:00 PM, Monday through Friday excluding federal holidays. Federal holidays available at the Federal Holiday OPM site.

2.4.2.7 If there is an operational conflict with installation, government will provide 48 hour notice of installation change hours.

2.4.2.8 The contractor shall coordinate all deliveries, staging areas, installations, and parking arrangements with the COR.

2.4.2.9 Upon coordination with COR for installation, the contractor shall inform the Contracting Officer of any problems which may be anticipated about installation, or which will affect optimum performance once installation is completed.

2.7 Server Space Specifications

2.7.1 High-capacity storage capable of handling the volume of neurophysiology studies, including EEG and NCV/EMGs

2.7.2 Robust security measures to comply with VA data protection standards.

2.7.3 Redundancy and backup capabilities to prevent data loss.

2.7.4 High availability and reliability to ensure continuous access to data.

2.8 Setup and Data Migration

2.8.1 The contractor (Netapp data storage Technology) shall coordinate with the VA medical center IT department to set up the server space.

2.8.2 The contractor shall ensure the secure and seamless migration of existing neurophysiology study data to the new server space.

2.8.3 The contractor shall verify the integrity and accessibility of migrated data.

2.9 Support and Maintenance

2.9.1.1 The contractor shall provide ongoing support and maintenance for the server space, including routine checks, technical support, and software updates.

2.9.1.2 The contractor shall respond to support requests and resolve issues promptly.

2.9.1.3 The contractor shall provide regular reports on server performance and data integrity.

2.10 Training

2.10.1 The contractor shall provide training for VA medical center IT staff on managing and maintaining the new server space.

2.10.2 Training shall include best practices for data security, backup, and retrieval.

2.10.3 The contractor shall provide training materials, including manuals and digital resources.

3. Site Conditions

3.1 Acquire secure and high-capacity server space from Netapp data storage Technology.

3.2 Ensure seamless setup and data migration to the new server space.

3.3 Provide ongoing support and maintenance for the server infrastructure.

3.4 Enhance data storage and retrieval capabilities for neurophysiology studies.

4. Period of Performance

4.1 The period of performance for this contract shall be specified per approvals in future, which includes setup, data migration, training, and initial support.

5. Inspection and Acceptance

5.1 The Contractor shall conduct a joint inspection with the COR once all equipment had been delivered and installed. The COR shall inspect all phases of delivery and installation and provide a punch list of any and all missing or damaged products.

5.2 Contractor shall provide dates of completion of punch list items and replacement parts and/or short ship items from the manufacturer(s).

5.3 The COR shall ensure all work is completed satisfactorily prior to acceptance. Disputes shall be resolved by the Contracting Officer.

5. Performance Standards

5.1 Timeliness of server space setup and data migration.

5.2 Quality and reliability of the server space provided.

5.3 Effectiveness of the training provided to VA medical center IT staff.

5.4 Responsiveness and quality of support and maintenance services.

6. Deliverables

6.1 -Secure and high-capacity server space from Netapp data storage Technology.

6.2 Documentation of server setup and data migration.

6.3 Training schedules and materials.

6.4 Support and maintenance plan documentation.

7. Protection and Property

7.1 Contractor shall protect all items from damage. The Contractor shall take precaution against damage to the building(s), grounds and furnishings. The Contractor shall repair or replace any items related to building(s) or grounds damaged accidentally or on purpose due to actions by the Contractor.

7.2 The Contractor shall perform an inspection of the building(s) and grounds with the COR prior to commencing work. To ensure that the Contractor shall be able to repair or replace any items, components, building(s) or grounds damaged due to negligence and/or actions taken by the Contractor. The source of all repairs beyond simple surface cleaning is the facility construction contractor (or appropriate subcontractor), so that building warranty is maintained. Concurrence from the VA Facilities Management POC and COR is required before the Contractor may perform any significant repair work. In all cases, repairs shall utilize materials of the same quality, size, texture, grade, and color to match adjacent existing work.

7.3 The Contractor shall be responsible for security of the areas in which the work is being performed prior to completion.

7.4 Contractor shall provide floor protection while working in all VA facilities if needed. All material handling equipment shall have rubber wheels.

8. Security Requirements

8.1 The contractor shall comply with all VA security requirements, including background checks for personnel involved in setup, data migration, and support

9. Records Management

9.1 All records (administrative and program specific) created during the period of the contract belong to Michael E. DeBakey VA Medical Center (MEDVAMC) and must be returned to MEDVAMC at the end of the contract or destroyed in accordance with the VHA Record Control Schedule (RCS)10-1.

9.2 Citations to pertinent laws, codes and regulations such as 44 U.S.C Chapter 21 , 29, 31 and 33; Freedom of Information Act (5 U.S.C. 552); Privacy Act (5 U.S.C. 552a); 36 CFR Part 1222 and Part 1228.

9.3 Contractor shall treat all deliverables under the contract as the property of the U.S. Government for which the Government Agency shall have unlimited rights to use, dispose of, or disclose such data contained therein as it determines to be in the public interest.

9.4 Contractor shall not create or maintain any records that are not specifically tied to or authorized by the contract using Government ‘IT’ equipment and/or Government records.

9.5 Contractor shall not retain, use, sell, or disseminate copies of any deliverable that contains information covered by the Privacy Act of 1974 or that which is generally protected by the Freedom of Information Act.

9.6 Contractor shall not create or maintain any records containing any Government Agency records that are not specifically tied to or authorized by the contract or identified in the RCS 10-1.

9.7 The Government Agency owns the rights to all data/records produced as part of this contract.

9.8 The Government Agency owns the rights to all electronic information (electronic data, electronic information systems, electronic databases, etc.) and all supporting documentation created as part of this contract. Contractor must deliver sufficient technical documentation with all data deliverables to permit the agency to use the data.

9.9 Contractor agrees to comply with Federal and Agency records management policies, including those policies associated with the safeguarding of records covered by the Privacy Act of 1974. These policies include the preservation of all records created or received regardless of format [paper, electronic, etc.] or mode of transmission [e-mail, fax, etc.] or state of completion [draft, final, etc.].

9.10 No disposition of documents will be allowed without the prior written consent of the Contracting Officer. The Agency and its contractors are responsible for preventing the alienation or unauthorized destruction of records, including all forms of mutilation. Willful and unlawful destruction, damage or alienation of Federal records is subject to the fines and penalties imposed by 18 U.S.C. 2701. Records may not be removed from the legal custody of the Agency or destroyed without regard to the provisions of the agency records schedules.

9.11 Contractor is required to obtain the Contracting Officer's approval prior to engaging in any contractual relationship (sub-contractor) in support of this contract requiring the disclosure of information, documentary material and/or records generated under or relating to this contract. The Contractor (and any sub-contractor) is required to abide by Government and Agency guidance for protecting sensitive and proprietary information.