36C25626Q0138.docx

STATEMENT OF WORK (SOW)

GENERAL INFORMATION

Network Contracting Office 16 5075 Westheimer Road, Suite 750

Houston TX 77056-5643

POINT OF CONTACT*

Contract Specialist Rhonda Gibson rhonda.gibson2@va.gov 7132901900

ADDITIONAL INFORMATION

DESCRIPTION

Intent to Sole Source

The Michael E. DeBakey Department of Veterans Affairs, Network Contracting Office 16, located at 2002 Holcombe Blvd, Houston, TX 77030 hereby provides notice of its intent to award a sole-source, firm-fixed-price contract for a Omnicell Support and Service Renewal Agreement period of one (1) year with a large business to Omnicell, Inc., 500 Cranberry Woods Drive, Cranberry Township, Pennsylvania 16066.

The Contractor shall furnish all supplies, equipment, facilities, and services required for delivery and configuration of the following supplies and equipment. Only One Responsible Source and No Other Supplies or Services Will Satisfy Agency Requirements per 41 USC §3304(a)(1) as implemented by FAR 6.302-1. If you believe that your company is capable of providing full service of Omnicell Inc. Equipment Units, please provide your information and capability by responding to rhonda.gibson2@va.gov no later than Nov 12, 2025, 10:00a.m referencing the following number in the subject of the email 36C25626Q0138.

Service agreement shall satisfy the standards of the Original Equipment Manufacturer (Omnicell) and include , but are not limited to, replacement parts coverage, service support, telephone support, software and hardware support, continuing education for VA staff and support service, full maintenance coverage by providing all replacement parts, labor, travel expenses, tools, test equipment and other incidentals necessary to maintain or restore the listed equipment to operating specifications according to the manufacturer’s recommendations.

Omnicell, Inc is the only known, authorized service provider for service agreements on Omnicell equipment.

The applicable NAICS Code is 811210 and the size standard is $34 Million. This notice of intent is not a request for competitive quotes. Responses received will be evaluated; however, a determination by the Government not to compete the proposed procurement based upon responses received to this notice is solely within the discretion of the Government. Capability Statement Please answer the following questions when responding: What is your company s Socioeconomic Status? (ex: small business, large business, SDVOSB, etc.) Provide DUNS and/or CAGE Code. Ability and experience in managing this same requirement. Include general information and technical background describing your firm's experience on contracts requiring similar efforts to meet the program objectives. List of Projects (Government and Commercial) that are similar in scope and size. Anticipated Teaming Arrangements (if any). If plan on subcontracting, demonstrate that you will meet the limitations on subcontracting per FAR 52.219-14 for Small Businesses; VAAR 852.219-74 for SDVOSB/VOSB. GSA Contract Number, if applicable.

Please provide a letter from OMNICELL INC. authorizing your company to perform these services. *Failure to provide the information requested above (items 1-7) will be considered non-responsive and will not be considered a viable source.

Notes: Contractors must have a current registration in the System for Award Management (SAM) at https://sam.gov/SAM/ VOSB or SDVOSB firms must be VetCert certified by the SBA https://veterans.certify.sba.gov/.

The Contractor shall provide the following parts and services to covers Omnicell equipment at Alexandria VA Health Care System (AVAHCS)

This service provided shall be delivered to the Alexandria Department of Veterans Affairs Medical, 2495 Shreveport Hwy 71, Pineville LA 71360.

II. The North American Industry Classification (NAICS) code for this acquisition is Electronic and Precision Equipment Repair and Maintenance (SBA Size Standard $34 Mil).

III. This purchase will be made under Simplified Acquisition Procedures and Other than Full and Open Competition, as authorized by FAR 6.302-1 and in accordance with FAR 13.106-1(b). The Government intends to award a Firm-Fixed-Price contract, in accordance with FAR 16.202-1.

IV. The anticipated award date is Jan 1, 2026. The Government intends to award a Firm-Fixed-Price contract

V. Please note that this is not a request for competitive quotes and is being posted for informational purposes only. Interested contractors shall provide the following information as an attachment to their responses:

1. Identify any other companies owned (wholly or in-part) by the owners of this business who provide goods or services under the same or a related NAICS codes.

2. Identify any other companies owned (wholly or in-part) by the owners of this business who provide goods or services that are registered under the same or a related NAICS code with the Center for Veterans Enterprise (CVE); Provide the certification type (SDVOSB/VOSB), Federal Identification Number, and state of incorporation for each.

3. Do you plan on responding to a solicitation for this requirement with a Joint Venture utilizing multiple owned companies as majority or non-majority owner?

Yes ___No ___ If yes, please identify which companies you are considering a Joint Venture and the ownership of each company.

4. Do you have an existing GSA or VA, Federal Supply Schedule contract, please include the contract details in your response.

5. Are you authorized by the Original Equipment Manufacturer (OEM) with certified technicians to meet all government requirements and objectives? You must attach an authorization letter to your response to be considered as part of the Market Research and responsive to this notice.

6. Do you possess the capability to obtain software if required for Government equipment? You must attach an authorization letter to your response to be considered as part of the Market Research and responsive to this notice.

7. Do you possess all license/certification for any OEM proprietary service materials? You must attach any required license/certification to your response to be considered as part of the Market Research and responsive to this Sources Sought notice.

8. Do you employ more than 500 people?

9. Are you primarily engaged in the retail or wholesale trade and normally sell this type of item?

10. Do you take ownership of the item(s) with your personnel, equipment or facilities in a manner consistent with industry practice?

11. Do you propose to supply the end item of a small business manufacturer, processor or producer made in the United States, or has a waiver been obtained?

Please review all attached documents.

See attached document: Notice of Intent to Award Sole Source and Draft SOW.

VII. Questions regarding this notice should be sent to Rhonda.Gibson2@va.gov by 7 Nov 2025.

Special Notice Special Notice

Special Notice

1. Contracting Officer’s Representative (COR).

2. Contract Title: Omnicell Support and Service Renewal Agreement

3. Background: The Alexandria Department of Veterans Affairs Medical Center located at 2495 Shreveport Hwy 71, Pineville, Louisiana 71360, utilizes Omnicell Medication Dispensing System in the Pharmacy Department. Omnicell is a medication dispensing system that automates the management and dispensing of medications at the point of use. This system’s main purpose is to automate the medication use process at the point of care, replacing traditional manual drug cupboards and carts ensuring safe and efficient delivery of medications to patients. Omnicell service agreement is required to maintain Omnicell’s functionality to provide medications to patients without delay. This contract also allows for Omnicell software upgrades. This Service renewal shall provide maintenance and support obligations, warranties, indemnity obligations, and Customer's payment obligations related to maintenance and support obligations in the Master Agreement, for the Omnicell Medication Dispensing System. Omnicell Medication Dispensing System uses commercially reasonable efforts to source and procure necessary parts or to provide software support and bug fixes at a commercially reasonable cost and commercially reasonable efforts to provide personnel to support the EOS Product(s) (“Transition Support”). Maintenance and service for Omnicell resources is necessary to always keep the equipment in fully operational condition to preclude disruption to patient care. The contract shall be a 12-month service plan. See equipment listed below in the Statement of Work (SOW).

4. Scope: The contractor shall provide all the management, tools, supplies, equipment and labor necessary for providing technical support for Omnicell medication dispensing system. The Contractor shall provide a comprehensive software upgrade service including labor, travel, and parts for the Omnicell Medication Dispensing Systems. All services performed shall be in accordance with the original equipment manufacturer (OEM) specifications. Field service engineers must be licensed or contracted with the original manufacturer in order to work on the equipment. All parts must be certified new by the original manufacturer. Reference below for equipment type and the required service. This Agreement and any other applicable contracts or agreements, Omnicell, Inc. will provide equipment, installation, and maintenance and support of that equipment and corresponding software services to, for the Alexandria Department of Veterans Affairs Medical Center located at 2495 Shreveport Hwy 71, Pineville, Louisiana 71360.

Technical support shall be provided during normal business hours, 8 a.m. to 5 p.m. Monday thru Friday. Technical support shall also include any software updates and/or modifications. All applicable state and federal laws and regulations must be followed.

The Contactor shall provide

· All necessary software, viewers, interfaces, and licenses to operate the Omnicell Medication Dispensing System including pre-production testing and final implementation.

· Technical resources to support restoring the system to full operating capability in the event of an outage incident

· Support of all manufacturers- recommended preventive maintenance procedures,

Products

The Contractor shall provide the following parts and services to covers Omnicell equipment at Alexandria VA Health Care System (AVAHCS)

5. Specific Tasks: See Pharmacy and Supply Systems: GOLD below for services provided.

5. Special Qualifications: Field service engineers shall be licensed or contracted with the original manufacturer in order to work on the equipment

6. Place of Performance:

Alexandria VA Health Care System 2495 Shreveport Hwy 71N Pineville, LA 71360 POC: Angela Winke Phone:318-466-2632

7. Performance Monitoring The COR will monitor Omnicell performance by the following mechanisms:

1. Direct feedback from end users (nursing and pharmacy staff)

2. All feedback (positive/negative) to be kept in Omnicell file for end of year rating.

3. Timely service to be provided by phone/onsite support per service agreement.

8. Security Requirements Omnicell currently has VPN access to Omnicell server to provide remote support services.

Upgrades, Maintenance and Technical Support The Contractor shall coordinate and perform all remote and/or on-site updates, scheduled preventive maintenance, unscheduled repairs, corrective maintenance, software version changes, updates, upgrades, patches, corrections, and new releases and technical support for equipment, software and hardware installed with the COR and facility POC(s), in accordance with the parameters defined in this SOW, up to one year post Go Live. The service under this task includes all labor, tools, test equipment, mounting solutions, diagnostic software, supplies, parts, shipping, and Contractor staff supervision necessary to perform remote and/or on-site services. The Contractor shall provide overnight, next-day delivery of parts when needed to maintain full performance of the system. The Contractor shall provide shipping to return any defective parts from VA Facilities to the Contractor. There shall be no additional cost to the Government for shipping.

Software Updates and Upgrades:

Upgrades are defined as the software and/or firmware changes that provide additional or improved application features and functionality to an existing system. All software and firmware upgrades shall be included as part of maintenance. All new software and firmware versions shall be covered in this agreement including all subsequent versions designed to replace a version installed. The Contractor shall furnish, install, and maintain all software and firmware upgrades, version changes and/or updates to the system. The Contractor shall monitor and maintain the system at the most current software and firmware releases including maintaining up-to-date current security patches. Every effort shall be made by the Contractor to ensure all facilities have the most recent updates and patches for their installed version of the system. The Contractor shall communicate any known patch issues to the VA. The Contractor shall ensure compatibility with patch management service such as Windows Server Update Services (WSUS) or System Center Configuration Manager (SCCM). The Contractor shall provide any successor versions of system including, software/firmware updates, version changes, and upgrades. Software/firmware updates must be tested in non-clinical environments before being made available to all facilities. Installation shall be within a mutually agreed upon timeframe from the date the new release is made available.

PERIOD OF PERFORMANCE:

Period of Performance shall be within thirty (30) days after contract is awarded. Working hours for this contract are between 6:00 pm to 4:30 am, Monday through Friday excluding weekends and federal holidays.

VA follows all Federal holidays that are sent by law (USC Title 5 Section 6103). The Government hereby provided notice, and Contractor hereby acknowledges receipt that Government personnel observe the listed days as holidays:

New Year’s Day January 1 Martin Luther King Jr.’s Birthday Third Monday in January President’s Day Third Monday in February Memorial Day Last Monday in May Juneteenth June 14 Independence Day July 4 Labor Day First Monday in September Columbus Day Second Monday in October Veterans Day November 11 Thanksgiving Day Fourth Thursday in November Christmas Day December 25

When a holiday falls on a Sunday, the following Monday will be observed as a legal holiday. When a holiday falls on a Saturday, the preceding Friday is observed by the US government agencies.

In addition to the days designated as holidays, the Government observes the following days:

- Any other day designated by Executive Order

- Any other day designated by the President’s Proclamation; and

- Any other day designated by Federal Statute

INVOICE AND PAYMENT

The invoice shall be properly prepared in accordance with FAR 52.212-4, contain sufficient details, and at a minimum, include the following details:

a. IFCAP Obligation Number

b. Contract Number

c. Description of the supply/service rendered

d. Billing period/date when the services were rendered and

e. Invoice number and date Payments will be made in accordance with the Prompt Payment Act out of the Government annual appropriated funds obligated in an order which will be issued after the contract is awarded.

Note: Invoices that are not in compliance with the aforementioned requirements under this paragraph will be rejected for payments and required to be resubmitted.

9. VA INFORMATION AND INFORMATION SYSTEM SECURITY AND PRIVACY LANGUAGE

General This entire section applies to all acquisitions requiring any Information Security and Privacy language. Contractors, contractor personnel, subcontractors and subcontractor personnel will be subject to the same federal laws, regulations, standards, VA directives and handbooks, as VA personnel regarding information and information system security and privacy.

VA Information Custodial Language This entire section applies to all acquisitions requiring any Information Security and Privacy language.

Access to VA Information and Information Systems This section applies when any person requires access to information made available to the contractor by VA for the performance or administration of this contract or information developed by the contractor in performance or administration of the contract.

(1) Contractor/subcontractor personnel no longer has a need for access to VA information or VA information systems.

(2) Contractor/subcontractor personnel are terminated, suspended, or otherwise has their work on a VA project discontinued for any reason.

(3) Contractor believes their own personnel or subcontractor personnel may pose a threat to their company’s working environment or to any company-owned property. This includes contractor-owned assets, buildings, confidential data, customers, employees, networks, systems, trade secrets and/or VA data.

(4) Any previously undisclosed changes to contractor/subcontractor background history are brought to light, including but not limited to changes to background investigation or employee record.

(5) Contractor/subcontractor personnel have their authorization to work in the United States revoked.

(6) Agreement by which contractor provides products and services to VA has either been fulfilled or terminated, such that VA can cut off electronic and/or physical access for contractor personnel.

Training This entire section applies to all acquisitions which include section 3.

c. Failure to complete the mandatory annual training is grounds for suspension or termination of all physical or electronic access privileges and removal from work on the contract until such time as the required training is complete.

Security Incident Investigation This entire section applies to all acquisitions requiring any Information Security and Privacy language.

Product Integrity, Authenticity, Provenance, Anti-Counterfeit and Anti-Tampering This entire section applies when the acquisition involves any product (application, hardware, or software) or when section 6 or 7 is included.

Viruses, Firmware and Malware This entire section applies when the acquisition involves any product (application, hardware, or software) or when section 6 or 7 is included.

Specialized Devices/Systems (Medical Devices, Special Purpose Systems, Research Scientific Computing) This entire section applies when the acquisition includes one or more Medical Device, Special Purpose System or Research Scientific Computing Device. If appropriate, ensure selected clauses from section 6 or 7 and 8 through 12 are included.

10. VA PRIVACY CUSTODIAL LANGUAGE

It has been determined that protected health information (PHI) may be used, disclosed, accessed, transmitted, created, stored/maintained, and/or destroyed (providing appropriate proof of destruction in compliance with VA Directive 6371) by the Contractor, and a signed Business Associate Agreement (BAA) will be required. The Contractor will adhere to the requirements set forth within the BAA, referenced in the solicitation, and shall comply with all applicable VA/VHA Directives. Once awarded, Contractor and Contracting Officer will collaborate with the appropriate Facility Privacy Officer, LaKeeshun T. Davis, Acting Privacy Officer, Lakeeshun.Davis@va.gov. to implement the appropriate BAA.

VA INFORMATION CUSTODIAL LANGUAGE

A. Information made available to the contractor or subcontractor by VA for the performance or administration of this contract or information developed by the contractor/subcontractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the VA. This clause expressly limits the contractor/subcontractor's rights to use data as described in Rights in Data. (General, FAR 52.227-14(d)(1).

SECURITY INCIDENT INVESTIGATION

A. The term “security incident” means an event that has, or could have, resulted in unauthorized access to, loss or damage to VA assets, or sensitive information, or an action that breaches VA security procedures.

The contractor/subcontractor shall immediately notify the COTR and simultaneously, the designated ISO and Privacy Officer for the contract of any known or suspected security/privacy incidents, or any unauthorized disclosure of sensitive information, including that contained in system(s) to which the contractor/subcontractor has access.

LIQUIDATED DAMAGES FOR DATA BREACH

A. Consistent with the requirements of 38 U.S.C. §5725, a contract may require access to sensitive personal information. If so, the contractor is liable to VA for liquidated damages in the event of a data breach or privacy incident involving any SPI the contractor/subcontractor processes or maintains under this contract.

B. Based on the determinations of the independent risk analysis; the contractor shall be responsible for paying to the VA liquidated damages in the amount of $37.50 per affected individuals to cover the cost of providing credit protection services to affected individuals consisting of the following:

a. Notification:

b. One year of credit monitoring services consisting of automatic daily monitoring of at least 3 relevant credit bureau reports;

c. Data breach analysis;

d. Fraud resolution services, including writing dispute letters, initiating fraud alerts and credit freezes, to assist affected individuals to bring matters to resolution;

e. One year of identity theft insurance with $20,000.00 coverage at $0 deductible; and

f. Necessary legal expenses the subjects may incur to repair falsified or damaged credit records, histories, or financial affairs.

TRAINING

A. All contractor employees and subcontractor employees requiring access to VA information and VA information systems shall complete the following before being granted access to VA information and its systems:

a. Sign and acknowledge (either manually or electronically) understanding of and responsibilities for compliance with the Contractor Rules of Behavior, Appendix E relating to access to VA information and information systems;

b. Successfully complete the VA Cyber Security Awareness and Rules of Behavior training and annually complete required security training;

c. Successfully complete the appropriate VA privacy training and annually complete required privacy training; and

d. Successfully…