DRAFT STATEMENT OF WORK.docx

DRAFT STATEMENT OF WORK

CRRC Guest WIFI Internet Services

A. GENERAL SCOPE

A1. Title of Project Community Resource and Referral Center (CRRC) Request for Wi-Fi Internet Services A2. Background The Social Work Services Care Line, Homeless Veterans Comprehensive Program, Community Resource and Referral Center (CRRC) is requesting the purchase of internet/Wi-Fi services. This network shall be separate from the OIT based enterprise VA network and shall not carry Patient Healthcare Information. The Veteran Computer Lab cannot be connected to a VA network. Also, the multiple community stakeholders that will be servicing Veterans within the CRRC are not authorized to connect to the VA network. The requested service shall be used to supply internet/Wi-Fi services suitable for (2) desktop computers and 20 additional Veteran clients and community stakeholders to simultaneously utilize Wi-Fi services without any interruptions, inside our 10, 000 sq. ft. build.

B. Required Service The contractor shall provide all resources necessary to accomplish the requested services described in this Statement of Work (SOW). The following list comprises the areas that internet/Wi-Fi services will include, but not limited to these services:

1. Contractor shall provide internet connections with speed of 300 Mbps or more, ensuring fast and efficient internet connectivity and at least 1 GB for (2) desktop computers and 20 additional Veteran clients and community stakeholders to simultaneously utilize Wi-Fi without any interruptions.

2. The Contractor shall provide a 24/7/365-day technical support call center, for reporting all types of troubleshooting, outages, and service interruptions. Contractor shall physically respond onsite within 24 hours for issues that require onsite support.

3. The wireless internet access shall be available to users 24/7/365 except during periods of scheduled maintenance.

4. Provide the ability to have failed network equipment replaced by the Contractor within 48 hours of equipment issue (s) being reported.

5. The Contractor shall provide a 3-hour response time for trouble/workorder tickets entered through the technical support call center.

6. Maintenance shall be scheduled during off peak hours, after 1700 Central Standard, time relevant to the affected facility. Holidays and weekends work must be scheduled with COR.

7. The Contractor shall provide oversight and monitoring of the installed wireless network(s) and provide the COR with automated and monthly trouble/workorder ticket reports that identify network status/outages, trouble/workorder tickets received, and resolution of those trouble/workorder tickets. The Contractor shall provide a notification of an event that poses a risk of extending a scheduled maintenance period that requires the service to be offline or which may degrade system performance shall be disseminated to the user community 7 days prior to the event.

8. The Contractor shall provide quarterly utilization reports for 1700 Webster St, Houston, TX 77003. The utilization report shall address and describe, for the prior month; the typical usage of access points, amount of network traffic, security issues, peak simultaneous connections, and recommendations for any areas that requiring an upgraded bandwidth based on report data.

9. The Contractor shall be responsible for maintaining the operation of the hardware and all infrastructures, including patching/security updates, as well as any software maintenance/license for all network devices/servers.

10. The Contractor shall provide service availability with an expected 98% uptime.

11. Contractor shall provide firewalls protection against outside cyber attackers by shielding our computer or network from malicious or unnecessary network traffic. The firewalls shall also prevent malicious software from accessing a computer or network via the internet.

C. SUPPORTING INFORMATION

C1. Place and Period of Performance and Hours.

Community Resource and Referral Center (CRRC) at 1700 Webster St, Houston, TX 77003.

The base contract shall cover a base period from 31 December 2023 to 30 December 2024 with 3 option years.

Option Year 1: 31 December 2024 to 30 December 2025 Option Year 2: 31 December 2025 to 30 December 2026 Option Year 2: 31 December 2026 to 30 December 2027 The Contractor shall perform all work during Government normal duty hours, (unless other times are stipulated by the Contracting Officer Representative (COR). Government normal duty hours are as followed:

1. 0730-1630; Monday-Friday

2. Excluding Federal Holidays

3. Excluding any additional Federal Holidays that is proclaimed by the President of the United States.

Installation is to begin as soon as possible, but no later than thirty (30) calendar days after the receipt of the purchase order.

C2. Special Considerations

1. Contractor Furnished Materials – All labor, materials, equipment to perform the job. When “furnish”, “provide”, “install”, or similar term is used it shall mean a complete installation, ready for use. The vendor shall supply all parts, equipment, material, and labor to conduct work as listed in the Statement of Work above. The work will include all items as described in the Scope of Work listed above.

C3. Qualifications of Key Personnel Contractor shall be responsible for employing technically qualified personnel to perform the work specified in this Statement of Work. Contractor shall maintain the personnel, organization, and administrative control necessary to ensure that the work delivered meets the contract specifications and requirements.

C3. Supervision/Communication At all times during the performance, the Contractor’s Superintendent, or designee (if applicable) shall be available by cellular phone. Prior to beginning any work, the Contractor shall supply the COR with the telephone number for the Superintendent or designee.

C3. The Contracting Officer’s Representative (COR) The COR shall be responsible for the inspection of the work called for in this job. The COR shall be identified by name, telephone number and location. Inspections made by the COR are for the sole benefit of the Government and do not relieve the Contractor of any quality control responsibilities.

D. Security and Safety Requirements Contractor shall identify which employees will be working under the awarded contract. Those employees shall bring photo ID showing proof of their affiliation to the awarded contractor. Contractor personnel shall include employees, sub-contractors, subcontractor employees, suppliers and delivery personnel entering the Community Resource and Referral Center (CRRC). ALL CONTRACTOR SERVICE ENGINEERS/EMPLOYEES MUST REPORT to the CRRC front desk clerk to sign in before work can begin’ as well as sign out when work is completed. If it is necessary for the contractor to work after 5:00pm, permission must be granted from the Program Manager, COR, or designee.

D1. There will be no breach of patient or information system security. Internet service will be installed prior to the activation dated of the CRRC.

D2. Smoking Policy The Contractor shall not allow smoking in the CRRC building. The Contractor shall ensure employees smoke only, 50 feet away from the building.

E. C & A Requirements C & A requirements do not apply. A Security Accreditation is not required.

(CRRC) Request for Wi-Fi Internet Services