36C25623Q0807_3.docx

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U006--36C25623Q0807 - Patient Experience - NOLA RFQ - Combined Synopsis/Solicitation
Solicitation number
36C25623Q0807
Issued by

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This amendment to a combined synopsis and solicitation seeks quotes for organization transformation services to improve patient experience and employee satisfaction metrics at the Southeast Louisiana Veterans Health Care System. Interested vendors may submit quotes by May 19, 2023 to provide training, assessments, and coaching over a base period and four option years. The Department of Veterans Affairs intends to award a firm-fixed price contract under simplified acquisition procedures to the responsible vendor offering the best value to the government. The solicitation is open to all capable vendors with a $21 million size standard and NAICS code of 611710 for educational support services. Questions are due by April 26 and shall be submitted electronically to the point of contact, David Bourgeois, at David.Bourgeois1@va.gov.

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File Type Posted
PWS - Patient Experience - Updated 20230502.docx DOCX document
Questions - FE.docx DOCX document
36C25623Q0807_2.docx DOCX document
WD 2015-5189 Rev. 24 - Orleans Parish.pdf PDF
4 - SF 1449 - 36C25623Q0807.docx DOCX document
36C25623Q0807.docx DOCX document

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Amendment to a Previous Combined Solicitation

Amendment to a Previous Combined Solicitation

SUBJECT*
36C25623Q0807 - Patient Experience - NOLA RFQ - Combined Synopsis/Solicitation

GENERAL INFORMATION

CONTRACTING OFFICE’S ZIP CODE*
70112
SOLICITATION NUMBER*
36C25623Q0807
RESPONSE DATE/TIME/ZONE
05-19-2023 13:00 CENTRAL TIME, CHICAGO, USA
ARCHIVE
60 DAYS AFTER THE RESPONSE DATE
RECOVERY ACT FUNDS
N

SET-ASIDE

PRODUCT SERVICE CODE*
U006
NAICS CODE*
611710
CONTRACTING OFFICE ADDRESS
Department of Veterans Affairs

Southeast Louisiana Veterans HCS 1515 Poydras Street

New Orleans LA 70112

POINT OF CONTACT*

Contract Specialist David L. Bourgeois David.Bourgeois1@va.gov 318-572-5702

PLACE OF PERFORMANCE

ADDRESS
Southeast Louisiana Veterans Health Care System

1250 Poydras St

New Orleans LA

POSTAL CODE
70113
COUNTRY
USA

ADDITIONAL INFORMATION

AGENCY’S URL

URL DESCRIPTION

AGENCY CONTACT’S EMAIL ADDRESS

EMAIL DESCRIPTION

DESCRIPTION

THE PURPOSE OF THIS AMENDMENT IS TO EXTEND THE CLOSING DATE TO MAY 19, 2023. THERE ARE NO OTHER CHANGES.

This is a COMBINED SYNOPSIS/SOLICITATION for commercial items prepared in accordance with format in FAR Subpart 13; simplified acquisition procedures apply. VA will conduct the procurement according to a combination of FAR Part 12, Acquisition of Commercial Items and Part 13, Simplified Acquisition Procedures as supplemented with additional information included in this notice.

The solicitation number is 36C25623Q0807 and is issued as a Request for Quotation (RFQ).

The proposed contract action will provide organization transformation services for the Southeast Louisiana Veterans Healthcare System Facility (SLVHCS). The contractor shall implement techniques to improve patients' perception of care as evidenced by the VA Survey of Healthcare Experiences (SHEP) and VA Strategic Analytics for Improvement and Learning (SAIL) performance measures and improve employee satisfaction as evidenced by reduced turnover and improved all employee survey (AES) results. The Government intends to solicit competitive quotes. The contractor will provide training, assessments, and coaching for a base period and four (4) Option Years (OY). Interested persons may submit quotes, and all eligible quotes must be received prior to the response date listed on FBO to be considered by the Government. This solicitation is 100% FULL AND OPEN.

The NAICS code is 611710 (Educational Support Services) and the size standard is $21 Million.

This solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular (FAC) 2022-04 (01/30/2022). Only emailed requests received directly from the requester will be accepted.

RESPONSES ARE DUE, May 19, 2023, by 13:00 p.m. Central Time (CT). Quotes are due electronically to David.Bourgeois1@va.gov no later than the response date listed on FBO. Only electronic quotes will be considered.

Phone calls will not be accepted, all question and or concerns must be submitted via email to David.Bourgeois1@va.gov by 13:00 p.m. Central Standard Time (CST) NLT April 26, 2023.

Point of contact for this solicitation is David Bourgeois at David.Bourgeois1@va.gov. All Inquires must be submitted electronically.

*= Required Field
Amendment to a Previous Combined Solicitation

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Amendment to a Previous Combined Solicitation

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