36C25622Q0671.docx

SUBJECT*

629-22-2-636-0067, Cox Cable Services

GENERAL INFORMATION

SET-ASIDE

CONTRACTING OFFICE ADDRESS

Department of Veterans Affairs Overton Brooks VA Medical Center (90C) 510 East Stoner Avenue Shreveport LA 71101

POINT OF CONTACT*

CS

Tiffany Conner tiffany.conner@va.gov

PLACE OF PERFORMANCE

New Orleans LA

COUNTRY

ADDITIONAL INFORMATION

AGENCY’S URL

URL DESCRIPTION

AGENCY CONTACT’S EMAIL ADDRESS

EMAIL DESCRIPTION

DESCRIPTION

This is a SOURCES SOUGHT NOTICE ONLY

This SOURCE SOUGHT NOTICE is for the purpose of Market Research. Response to this notice will be used for information and planning purposes. No proposals or quotes are being requested or accepted with this notice. THIS IS NOT A SOLICITATION FOR PROPOSALS or QUOTES and NO CONTRACT SHALL BE AWARDED FROM THIS NOTICE. This notice shall NOT be construed as solicitation or as an obligation on the part of the Department of Veterans Affairs (VA). Responses to this notice is not a request to be added to a prospective bidders list or to receive a copy of the solicitation.

The Network Contracting Office (NCO) 16 is seeking preferably Service-Disabled Veteran Owned Small Businesses, Veterans Owned Small Businesses, or Small Businesses (but will accept other than small business for market research purposes), capable of providing Cable Services for the Fisher House and the Southeast Louisiana Veterans Health Care System, New Orleans, Louisiana, per the DRAFT statement of work below.

The NAICS code is 515120 Television Broadcasting, and the Size Standard is $41.5 million.

Responses must be received by no later than 9:00 a.m. Central Standard Time, Monday, April 4th, 2022. Responses shall be emailed to tiffay.conner@va.gov. Capabilities Statements to include DUNS number. Facsimile or Telephonic responses will not be accepted.

Note: All interested parties are reminded to be registered, active and verified in the following to be considered for Award.

SAM: https://www.sam.gov/portal/public/SAM/ VETBIZ: https://www.vip.vetbiz.gov/Public/Search/Default.aspx (SDVOSB/VOSB) VETS 4212 (Veteran owned small Business are reminded of Reporting Requirements):

https://www.dol.gov/vets/vets4212.htm

Sources Sought Notice Sources Sought Notice

Sources Sought Notice

Statement of Work COX Cable Service Contract Southeast Louisiana Veterans Health Care System New Orleans, LA 3/10/2022

1. BACKGROUND

The Southeast Louisiana Veterans Health Care System (SLVHCS) located at 2400 Canal St, New Orleans, LA 70119 requires digital TV services for the main facility and the Fisher House. The service provided shall integrate with existing IPTV infrastructure where appropriate. The proposed contract will serve as a support agreement to include system maintenance, system monitoring, and technical support.

2. PURPOSE

This requirement is for COX cable TV services for the following time period: base year of twelve (12) months and four (4) option years that are twelve (12) months in length (for each option year).

Base Year: 6/1/22-5/31/23 Option Year 1: 6/1/23-5/31/24 Option Year 2: 6/1/24-5/31/25 Option Year 3: 6/1/25-5/31/26 Option Year 4: 6/1/26-5/31/27

3.2 All materials and services provided shall be in accordance with the OEM specifications and guidelines.

3.3 Service shall integrate with existing TV signaling throughout the campus via IPTV architecture (IPTV integrator).

3.4 The vendor shall ensure connectivity does not rely on a method of signal ingest which is susceptible to signal degradation or loss due to weather elements.

3.5 The vendor shall work directly with VA technical staff and in coordination with SLVHCS’s IPTV Integrator.

3.6 The vendor shall notify the COR or its designated representative of any channel changes no less than three (3) business days in advance.

3.7 The vendor shall be responsible for obtaining all necessary permits, licenses, and approvals under the scope of this contract.

3.8 The vendor shall provide on-site technical support as necessary.

3.9 The vendor shall notify the COR and/or the designated representative prior to any planned outages no later than fourteen (14) days in advance of the outage.

3.11 The vendor shall guarantee an uptime of 98% or better.

5.2 Requests for services shall be made via telephone or email by authorized VA Clinical Engineering personnel, the Contracting Officer, or other authorized VA designee only.

5.3 All work shall be coordinated through an authorized VA designee.

5.4 Work shall not be considered complete until accepted by an authorized VA designee. Contractor shall only be paid for work that has been completed during the performance period of the contract. Contractor cannot be paid (and should not invoice for work/services that have not been scheduled or completed).

5.5 Remote access shall be in accordance with VA Handbook 6513, Secure External Connections.

6. DELIVERABLES

“Punch List” of Required Deliverables (see below):

DELIVERABLE #1:

SOFTWARE UPGRADES:

Software updates and patches as necessary to maintain full functionality of the installed system. All software updates shall be installed by the contractor to current OEM specifications during the performance period of the contract at no additional cost to the government. Before installation/configuration, applicable software must be validated by the Clinical Engineering Department (or other appropriate departments/individuals) to ensure that such software conforms to the agency’s architecture and accessibility standards. Installation processes must comply with security, privacy, and safety requirements per VA standards, policies, and directives set forth. OEM software updates must meet all requirements of VA Handbook 6500 and Directive 6550. Before initiating OEM updates the contractor shall coordinate with one or more of the following parties if necessary: Clinical Engineering Department, COR, Information Security Officer (ISO).

DELIVERABLE #2:

USER TRAINING:

All trainings and certifications must be coordinated through an authorized VA designee.

DELIVERABLE #3:

PARTS:

Only new, standard parts shall be furnished by the contractor. All parts shall meet current manufacturer standards and have versatility with presently installed equipment. All replacement parts become the property of the Government once installed by the contractor. Replacement parts are to be disposed of by the Contractor after obtaining approval from the Contracting Officer’s Representative. Replaced parts are to be disposed by the Contractor after obtaining approval from the Contracting Officer's Representative (COR).

DELIVERABLE #4:

SCHEDULED SERVICES:

Contractor shall perform the Original Equipment Manufacturer (OEM)'s Scheduled Periodic Manufacturer's Certification, electrical safety checks, and software updates on the equipment. Scheduled travel is included as part of the service contract. The contractor shall account for all travel expenses associated with the completion of the requested tasks. Anticipated travel costs associated with the execution of the service plan(s) on the equipment shall be included in the total cost of the service plan(s). The Contractor’s technical service representative shall contact Clinical Engineering and the COR at least three (3) weeks prior to the recommended scheduled maintenance date to plan/coordinate the required work that is to be performed. All services shall be performed during normal business hours unless an alternate work schedule has been approved by Clinical Engineering and/or the COR. Required services contained within the service plan on the equipment shall be delivered on a continual basis during the performance period of the contract. Required maintenance services and 24-7 support services (24 hours a day, 7 days a week) shall be provided as needed or as requested by the government.

DELIVERABLE #5:

UNSCHEDULED SERVICES:

Contractor shall perform all unscheduled services, including emergencies when needed. The contractor shall account for all travel expenses associated with the completion of the requested tasks. Anticipated travel costs associated with the execution of the service plan(s) on the equipment shall be included in the total cost of the service plan(s). In cases when technical support is required over the phone, the contractor shall provide 24/7 technical support to the government at no additional cost. All site visits must be scheduled, coordinated, and approved by Clinical Engineering and/or the COR (or other authorized representative/designee) before such site visits take place.

DELIVERABLE #6:

MANDATORY SAFETY/SECURITY CORRECTIONS:

Safety and security corrections on the equipment as required by OEM or FDA regulations is covered within the scope of this requirement.

DELIVERABLE #7

MOBILE MEDIA SCANNING:

The Contractor will identify if removable media (i.e. USB or DVD/CD Device) is required to perform the tasks/deliverables during the performance period of the contract. The COR (or other authorized representative/designee) will ensure that the removable media (to be used) is scanned with anti-virus software (to include running current virus definitions) prior to connection to any medical device system located in the facility. The computer system for scanning removable media will be designated by the COR.

DELIVERABLE #8

REPORTS/DOCUMENTATION:

For any services performed on site, upon arrival at the Medical Center, the technical service representative shall check in with the Clinical Engineering Department before performing any warranty related services, repairs and/or other maintenance services. This check-in is mandatory. A legible, signed service report shall be provided directly to Clinical Engineering Department following completion of each service call/visit and shall include equipment identification (i.e. serial number), date and time of service call, list of parts replaced, results of inspections and/or calibrations, and a description of the work accomplished. This report shall be signed or initialed by the Clinical Engineering Department. Service reports shall be provided within five days after completion of the work performed. All service reports shall be emailed within five days of completion of the maintenance work to VHANOLClinicalEngineering@va.gov and the Biomedical Equipment Support Specialist coordinating the work. During the service, the contractor shall report any changes in delivery requirements/problems to the COR (Contracting Officer Representative).

DELIVERABLE #9:

PERSONNEL:

Contractor shall provide all necessary personnel to maintain the system. Labor required for both scheduled and unscheduled (emergencies) services are included as part of the cost of the service plan/contract for this requirement. Contractor employees (who will be performing work and executing tasks/deliverables) on the equipment shall be factory trained, qualified, certified, and licensed on the specific maintenance services that are required/needed. Work/tasks shall not be performed by individuals lacking the credentials/qualifications/certifications listed herein. The Contractor shall provide written assurance of the competency for their personnel and a list of credentials of approved Field Service Engineers for each system before these individuals begin work or perform services on the equipment/system. All technical service representatives provided by the contractor shall comply with VA security management program directives and shall obtain the appropriate clearances from the VA police, possess the appropriate identification (job title, position/employer), and only be allowed in areas where access has been granted/authorized. All key personnel shall be certified by the manufacturer to be able to perform maintenance, upgrades, or any other service covered under this contract.