36C25619Q1272-004.docx

ATTACHMENT C – PAST PERFORMANCE QUESTIONNAIRE

36C25619Q1272

INSTRUCTIONS FOR THE

PAST PERFORMANCE QUESTIONNAIRE

FOR OFFICIAL USE ONLY

CONTRACTOR INFORMATION (Information on the Company that you are evaluating)

A. Contractor Name:

B. Contractor's Address:

C. Point of Contact:

CONTRACT INFORMATION:

IN ORDER TO DETERMINE RELEVANCY, AND RECENCY THE FOLLOWING DATA IS REQUIRED. FAILURE TO PROVIDE THIS INFORMANTION MAY RENDER THE PROPOSAL UNRESPONSIVE.

A. CONTRACT NUMBER:

B. CONTRACT TYPE:

C. AWARD DATE:

D. PERIOD OF PERFORMANCE:

E. TOTAL CONTRACT DOLLAR AMOUNT INCLUDING

OPTIONS, IF APPLICABLE: $________________

F. SCOPE: PLEASE INCLUDE A BRIEF DESCRIPTION OF THE SERVICES PERFORMED TO DETERMINE SIMILARITY OF SCOPE.

1. Please complete this questionnaire based on the following guidance:

a. For each question please select a rating as defined below from the dropdown menu. Choose "N/A" from the dropdown menu if you are unable to provide a rating for an area. Assessments should reflect only contractor liable performance. The following is a definition of the scoring levels:

Rating

Definition

b. Handwritten remarks are encouraged. Space is provided at the end of the survey. If more space is needed, please provide information on a separate sheet of paper.

c. You are urged to supplement your own knowledge of the contractor's performance with the judgment of others in your organization. In addition to completing the attached questionnaire for the identified program, we solicit your comments on other contracts/programs that your activity has with this offeror.

2. Please return completed questionnaire no later than August 16, 2019, 12:00 p.m. CST, for submission of this solicitation, 36C25619Q1272, by mail, fax, or e-mail to:

GULF COAST VETERANS HEALTH CARE SYSTEM

Network Contracting Office (NCO) 16 ATTN: D. Rene’ Impey 400 Veterans Avenue Bldg. T-102, Room A104 Biloxi, MS 39531-2410

Fax to: (228) 523-4324

EMAIL (PREFERRED): rene.impey@va.gov

QUALITY OF SERVICE

1. Contractor's compliance with contractual terms and conditions. Choose an item.

2. Quality of contractor furnished reports/deliverables. Choose an item.

3. Overall rating of contractor's commitment to providing quality service. Choose an item.

4. Contractors ability to meet standards specified for performance. Choose an item.

5. Overall rating of contractor's quality of service. Choose an item.

TIMELINESS OF PERFORMANCE

1. Contractor's ability to meet specific response times and scheduled Choose an item.

time frames for completion of specific tasks.

2. Contractor's responsiveness/timeliness for providing administrative Choose an item.

reports/documents required by the contract.

3. Contractor's timeliness in responding to emergency service requirements. Choose an item.

4. Overall rating of contractor's responsiveness/timeliness. Choose an item.

BUSINESS RELATIONS

1. Contractor's ability to identify problems and potential problems and Choose an item.

promptly notify the Contracting Officer.

2. Contractor's ability to correct problems and prevent or mitigate potential Choose an item.

problems in a timely manner.

3. Contractor's willingness to improve and correct noncompliance issues Choose an item.

or concerns.

4. Extent to which the contractor has demonstrated reasonable and cooperative behavior. Choose an item.

5. Contractor's ability to use effective approaches and provide technical expertise and resources to solve contract problems. Choose an item.

6. Contractor's working relationship with the Contracting Officer, quality assurance personnel, and customers. Choose an item.

7. Contractor's flexibility in satisfying the requirements of its customers. Choose an item.

8. Extent to which the contractor provided prompt and courteous service when responding to customer complaint. Choose an item.

9. Overall rating of customer satisfaction. Choose an item.

10. Overall rating of business relations. Choose an item.

MANAGEMENT OF KEY PERSONNEL

1. Contractor's ability to select and retain cooperative and effective key personnel, such as the contract manager and quality control Choose an item.

personnel.

2. Extent key personnel were knowledgeable about contractual Choose an item.

requirements.

3. Contractor's ability to meet appropriate staffing levels with qualified Choose an item.

personnel in order to provide required services.

4. Contractor's ability to effectively manage subcontracts. Choose an item.

5. Overall rating of contractor's management of key personnel. Choose an item.

REMARKS CONCERNING CONTRACTOR’S OVERALL PERFORMANCE:

RESPONDENT’S PRINTED NAME: ____________________________________________

RESPONDENT’S TITLE: _____________________________________________________

RESPONDENT’S SIGNATURE: ________________________________________________

RESPONDENT’S PHONE NUMBER: ___________________________________________

THANK YOU FOR TAKING THE TIME TO COMPLETE AND RETURN THIS QUESTIONNAIRE!

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