36C25619Q1162-A0001001.pdf

Gulf Coast Veterans Healthcare System WiFi Services

Eglin, Panama City (Magnolia), Panama City, (R Jackson)

REVISED - SCOPE OF WORK

Contractor to provide WiFi installation and services for the Gulf Coast Veterans Health Care System, Biloxi, MS, at the following clinics: Eglin Community Based Outpatient Clinic (CBOC), 100 Veterans Way, Eglin AFB 32542; Panama City Outpatient Clinic, 2600 Magnolia Drive, Panama City Beach, FL 32408; and Panama City Outpatient Clinic-R Jackson Behavioral Health Clinic, 140 Richard Jackson Drive, Panama City Beach, 32408. To include all labor, parts, materials, and travel required to provide 24/7 full service activation/ coverage for various buildings and numerous access points. This contract will be effective on or about October 1, 2019 through September 30, 2020, and will include three (3) option years.

The Contractor shall deliver the hardware, software and services necessary to provide public wireless guest internet access to the following three locations:

• Eglin CBOC, 100 Veterans Way, Eglin AFB, FL 32542:

Install 50 MBPS Ethernet Internet Access, approximately 28 Wireless Access Points (WAP), /29 IP Block, and Cisco Router in corridors.

• Panama City Outpatient Clinic, 2600 Magnolia Drive, Panama City, FL 32408:

Install 50 MBPS Ethernet Internet Access, approximately 18 Wireless Access Points (WAP), /29 IP Block, and Managed Router in corridors.

• Panama City Outpatient Clinic-R Jackson, 140 Richard Jackson Drive, Panama

City, FL 32408:

Install 50 MBPS Ethernet Internet Access, approximately eight (8) Wireless Access Points (WAP), /29 IP Block, and Managed Router in corridors.

Currently, all buildings are connected and receiving satellite TV services. These buildings will need to be hard wired to connect to existing services. The public wireless guest internet access shall meet the following requirements:

1. The Contractor shall provide public wireless access points or cradle points supporting wireless protocols of 802.11 b, 802.11 g, and 802.11 n.

2. The Contractor shall perform a site visit to test for Radio Frequency (RF) interference and to identify optimum installation locations for access points. This may include the analysis of building floor plans, inspection of the facility, and interviews with VA Information Technology (IT) management.

3. The Contractor shall provide a site survey to include the effective range boundary and the minimum signal to noise ratio needed to support the wireless system. The VA will review the site survey with the ability to approve or reject prior to commencement of the project.

4. The contractor will provide coverage maps of the system design and the installation design of the solution for each individual site. Each individual site design shall be based on the site survey conducted across all buildings and floors that are to receive wireless coverage.

5. The Contractor shall collaborate with medical centers to prevent potential interference with medical center’s wireless access. If there is conflict for wireless spectrum or physical space, the needs of the VA shall take precedence over guest access.

6. Due to the potential for interference of the VGIA with the medical center wireless infrastructure install and/or upgrade, the access power output is recommended not to exceed 25 mW with a minimal number of APs in the coverage area. After installation, all power levels and non-overlapping channel choices shall remain static. In addition, if the national wireless installation occurs after the VGIA installation, the contractor shall re-evaluate the VGIA installation, move equipment if needed to accommodate the national wireless installation and adjust power settings as needed.

7. The Contractor shall provide an alternative to 802.11 b/g/n access at VHA medical center facility service areas where wireless is determined not to be appropriate in consultation with the medical center staff.

8. The Contractor’s solution shall provide bandwidth throttling, aggregation, and bonding.

9. The Contractor’s solution shall provide ability for content filtering for internet access.

10. The Contractor shall monitor the typical usage of access points. Where high usage areas are noted, the Contractor shall reevaluate and upgrade the bandwidth (If the link/usage averages in excess of 85% per month, the Contractor shall reevaluate and provide additional bandwidth.) The Contractor shall report these evaluations as part of the quarterly utilization report required as a deliverable in 5.2.4.

11. The Contractor shall adhere to the standards outlined by the National Fire Protection Association (NFPA-101 Life Safety Code).

12. VA will provide, to the Contractor, the information for the homepage that will be displayed upon login.

Security Requirements:

1. The contractor shall provide public security for the guest internet access and private security for the vendor provided equipment.

2. The Contractor’s solution shall provide for Payment Card Industry (PCI) Security Standards Compliance.

3. The Contractor’s solution shall provide for Layer I air gapped isolation to provide isolation from any other network within each facility.

4. The Contractor shall provide for the physical security of Contractor equipment, as needed. VA shall provide the Contractor with access to the wiring closets.

5. The Contractor shall provide a homepage at login displaying information security warning, public access information, VA non-liability disclaimer. VA will provide the information homepage to the Contractor.

6. The Contractor shall provide an introduction page with usage agreements for acknowledgement at the time of login with information on the program, rules and restrictions and usage agreements. If no agreement acknowledgement is received from the user, access shall be denied. [Users of the guest access must acknowledge that they are aware of the risk of using a public network]

Applicable Notes:

1. VA authorized personnel who may contact contractor for repair service (Note: Names to be provided at time of award):

a. Network Contracting Office 16, Contracting Officer

b. Chief Engineer

c. General Engineer, Engineering

d. M&O Supervisor, Engineering/Contracting Officer Representative

e. Program Support Specialist, Engineering

f. Administration Officer, Engineering

2. Contractor shall be responsible for troubleshooting all equipment failures and shall notify the Contracting Officer Representative (COR) for any disruption of WiFi service, which may exceed 48-hours from the original service call. Contractor must notify and provide verbal or detailed written service report to the COR for any disruption of service, which exceeds 48-hours from the original service call receipt.

3. Any defective WiFi cabling found inside the buildings shall be repaired or replaced by the Contractor.

4. Any defective equipment; access points, routers, servers found within the buildings shall be repaired or replaced by the contractor.

5. All parts and labor are covered under this plan, as stated above.

6. The Contractor shall provide an open Metro E / EDI-50 comparable interface/connection to the Internet for guest internet service. The Dedicated Internet Access Service (DIAS) is to be used for Veterans and Guest Internet Access (VGIA).

7. The Contractor is to provide a data circuit that is direct to the service provider. Speed needs to be 50Mbps up and 50Mbps down.

8. If , for any reason, the Contractor is unable to meet the scheduled time for a deliverable, Contractor shall provide an explanation (include the original deliverable due date) in writing to the COR, including a firm commitment of when the work shall be completed.

This notice to the COR shall cite the reasons for the delay, and the impact on the overall project. The COR will then review the facts and issue a response in accordance with applicable regulations.

9. The contractor shall not commence performance on the tasks in this Scope of Work (SOW) until the COR has conducted a kick off meeting or has advised the contractor that a kick off meeting is waived.

10. If field technicians are unable to repair faulty equipment in the buildings, and the contractor is non-responsive within 72-hours from original service call, the Government reserves the right to contract for repair service with another provider. Any repair service fees charged by an outside provider will be passed along to the contractor and shall be deducted from their monthly invoice (outside charges shall be deducted appropriately within the timeframe service was disrupted).

11. All work shall take place during normal business hours (7:00 am – 4:30 pm). All work shall be coordinated with the Project Engineer/Supervisor/COR. In addition, all work shall be coordinated with any other construction activities taking place on the property.

The contractor shall be required to follow the hospital regulations governing construction and infection control.