36C25226Q0346 RTG ADD.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

695-27-1-5127-0001

36C25226Q0346 5-15-2026

Klug, Michelle 414-978-7515 06-02-2026

10:00 CDT

36C252

Department of Veterans Affairs

Great Lakes Acquisition Center (GLAC)

115 South 84th Street Ste 101

Milwaukee WI 53214

X 100

X

561612

$29 Million

N/A

Milwaukee VA Medical Center

5000 W. National Avenue

Milwaukee, WI 53295

36C252

Great Lakes Acquisition Center (GLAC)

115 South 84th Street Ste 101

Milwaukee WI 5321460064

Financial Services Center

PO Box 149971

Austin TX 78714-9971

See CONTINUATION Page

Unarmed Security Guard Services for Milwaukee VAMC, Union Grove CBOC and Oconomowoc VA Clinic locations

Period of Performance: 10/01/2026 thru 9/31/2027

***Please see Section E for Instructions to Offerors and

Section C for Limitations on Subcontracting****

***PLEASE REVIEW ALL HIGHLIGHTED AREAS***

See CONTINUATION Page

X 1

LORI EASTMEAD

CONTRACTING OFFICER

36C25226Q0346

B.1 CONTRACT ADMINISTRATION DATA (continuation from Standard Form 1449)

OFFERORS MUST COMPLETE AND RETURN ALL INFORMATION DESIGNATED HEREIN

PRIOR TO THE TIME SPECIFIED IN BLOCK 8 OF SF 1449 IN ORDER TO BE CONSIDERED

FOR AWARD.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

1. CONTRACT ADMINISTRATION: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

CONTRACTOR NAME _____________________________________

ADDRESS ________________________________________________

CITY-STATE-ZIP __________________________________________

POINT OF CONTACT/TITLE ________________________________

PHONE NUMBER ______________________________________

FAX NUMBER ______________________________________

E-MAIL ADDRESS ______________________________________

SAM UEI NO. ____________________________________________

CAGE CODE _____________________________________________

CONTRACTOR’S PAST PERFORMANCE POINT OF CONTACT

(IF DIFFERENT THAN ABOVE):

NAME: __________________________________________

EMAIL ADDRESS:_________________________________

b. GOVERNMENT:

CONTRACTING OFFICE CODE: 36C252

DEPARTMENT OF VETERANS AFFAIRS

GREAT LAKES ACQUISITION CENTER

115 S. 84TH ST., STE 100

MILWAUKEE WI 53214

2. ACQUISITION OF COMMERCIAL ITEMS:

This Request for Quote (RFQ) solicitation is issued under the authority of FAR Part 13.5

Simplified Procedures for Certain Commercial Items in which simplified acquisition procedures in FAR Part 13 will be used. FAR Part 14 and 15 will not be used. From this RFQ, the

Government intends to award a firm fixed price contract where the contractor provides a price that is not subject to any adjustment on the basis of the contractor’s cost experience in performing the contract. (Note: The terms “offeror” and “quoter” are both used in this Solicitation. For the purposes of this Solicitation, these terms are interchangeable; there is no difference in meaning between the two.)

3. SET-ASIDE (If any): See box 10 of STANDARD FORM 1449

4. SOLICITATION TIMELINE SUMMARY:

A. RFQ QUESTIONS:

In order to maintain integrity of this solicitation and subsequent award date, all offerors are advised that any question and answer requests must be submitted in a written form via e-mail to the Contracting

Officer Michelle.Klug2@va.gov no later than THURSDAY, MAY 21TH AT 10:00 AM LOCAL TIME.

Contracting will issue a consolidated response via solicitation amendment to https://sam.gov Contract

Opportunities within 2 business days to all parties

B. SOLICITATION CLOSES/QUOTES DUE:

See box 8 of STANDARD FORM 1449 or most recent Amendment.

C. SUBMISSION OF QUOTE:

See 52.212-1 Instructions to Offerors—Commercial Products and Commercial Services and addendum for specific instructions to offerors.

5. CONTRACTING OFFICER AUTHORITY:

The Contracting Officer is the only person authorized to approve changes or modify any of the requirements under this contract. The Contractor shall communicate with the Contracting Officer on all matters pertaining to contract administration. Only the Contracting Officer is authorized to make commitment or issue changes that will affect price, quantity or quality of performance of this contract. In the event the Contractor effects any such change at the direction of any person other than the Contracting

Officer, the change shall be considered to have been made without authority and no adjustment will be made in the contract price to cover any increase in cost incurred thereof.

6. INVOICES:

a. All payments by the Government to the contractor will be made in accordance with: FAR

52.232-33 PAYMENT BY ELECTRONIC FUNDS TRANSFER – SYSTEM FOR

AWARD MANAGEMENT (OCT 2018)

b. Invoices shall be submitted (monthly) in arrears in accordance with: 852.232-72

ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV 2018)

c. Payments shall be made in arrears upon receipt of a properly prepared invoice

d. Facsimile, e-mail, and scanned documents are not acceptable forms of submission for payment requests.

e. The VA has mandated electronic invoice submission to the Veterans Affairs Financial

Services Center (VAFSC). VAFSC has partnered with Tungsten Network e-Invoicing network, for submissions of all electronic invoices to VA. Tungsten Network electronic invoicing is free to all VA vendors. In order to submit electronic invoices, all VA vendors must register with Tungsten Network by submitting an email to

VA.Registration@Tungsten-Network.com or calling 1-877-489-6135 for Enrollment.

f. Contractor shall submit an electronic invoice by the tenth (10th) of the following month services were performed to the Veterans Affairs Financial Services Center (VAFSC) e-

Invoice through the website at https://portal.Tungsten-Network.com/Login.aspx. For mailto:VA.Registration@Tungsten-Network.com https://portal.tungsten-network.com/Login.aspx questions regarding the submission of VA electronic invoices, Tungsten Network customer service may be contacted at 1-877-489-6135.

g. All invoices shall reference the vendor name and address, customer name, contract number, appropriate obligation/funding order number, description of services provided, quantity, unit price, and total invoice amount (any additional info). Invoices shall also include any payment discount terms.

h. VA’s Electronic Invoice Presentment and Payment System – The Veterans Affairs

Financial Services Center (VAFSC) uses a third-party contractor, Tungsten Network e-

Invoice, to transition vendors from paper to electronic invoice submission. Please go to this website: http://www.tungsten-network.com/customer-campaigns/veteransaffairs/ to begin submitting electronic invoices, free of charge.

i. As of July 1, 2020, the VA10091 form has been eliminated and the VAFSC is requiring our vendors to update and add their information in the Customer Engagement Portal (CEP) at https://www.cep.fsc.va.gov/. This is for new vendors being added to FMS only.

j. For assistance setting up e-Invoice, the below information is provided:

* Tungsten Network e-Invoice Setup Information: 1-877-489-6135

* Tungsten Network e-Invoice email: VA.Registration@Tungsten-Network.com

* FSC e-Invoice Contact Information: 1-877-353-9791

* FSC e-invoice email: vafsccshd@va.gov

7. FACILITY REQUIREMENTS: In addition to any other requirements set forth in this Contract, the Contractor, including its employees, agents, and subcontractors (collectively “the Contractor”), shall comply with the following facility requirements. Failure to comply with these requirements shall be considered a material breach of this Contract and may be a violation of Federal law resulting in charges answerable in the United States District Court.

a. Contractor is responsible to follow all on site facility policies

b. All VA property is considered Federal property and all Federal laws are applicable.

c. It is the responsibility of the Contractor to park in the appropriate designated parking areas. Information on parking is available from the VA Police Section. The VA will not invalidate or make reimbursement for parking violations of the Contractor under any conditions.

d. All VA facilities are drug free. Possession of drugs, to include Marijuana and all

Marijuana bi-products are prohibited. Enclosed containers, including tool kits, shall be subject to search. Violations of VA regulations may result in citation answerable in the

United States (Federal) District Court, not a local district, state, or municipal court.

e. All contractor personnel are required to adhere to all VA rules and regulations.

f. Smoking is prohibited on the entire campus, both inside and outside the VA Facility

g. Possession of weapons is prohibited. Enclosed containers, including tool kits, shall be subject to search. Violations of VA regulations may result in citation answerable in the

United States (Federal) District Court, not a local district, state, or municipal court.

h. VHA DIRECTIVE 1192: This Veterans Health Administration (VHA) directive establishes policy and provides guidance for the prevention of seasonal influenza in VHA http://www.tungsten-network.com/customer-campaigns/veteransaffairs/ https://www.cep.fsc.va.gov/ mailto:VA.Registration@Tungsten-Network.com mailto:vafsccshd@va.gov facilities through the vaccination or masking of health care personnel (HCP).

AUTHORITY: Title 38 United States Code (U.S.C.) 7301(b), 7318(b). Contractor is responsible in ensuring that all aspects of this directive are implemented, including providing face masks and influenza vaccines for all employees working at a VA facility.

8. SECURITY & PRIVACY CONTROL:

Contractors shall coordinate all badging, background checks, and fingerprinting with the COR or otherwise designated facility point of contact. Reference VA Handbook 0710, VA Handbook

0735, VA Directive 0735

The Authorization & Accreditation (A&A) requirements of VHA Handbook 6500.6 do not apply to this requirement, therefore, a Security Accreditation Package is not required. No A&A or MOU/ISA is required. Sensitive information exposure as part of this contract involves applicable security controls within the facility as part of the VA Information Security

If there are any questions related to privacy, please have a member of your staff contact the VA Privacy

Service at (202) 461-6309. If there are any questions related to the information security, please have a member of your staff contact the Office of Cyber Security at (304) 262-7733.

9. RECORDS MANAGEMENT:

A. APPLICABILITY

This clause applies to all Contractors whose employees create, work with, or otherwise handle Federal records, as defined in Section B, regardless of the medium in which the record exists.

B. DEFINITIONS

“Federal Record” as defined in 44 U.S.C. § 3301, includes all recorded information, regardless of form or characteristics, made or received by a Federal agency under Federal law or in connection with the transaction of public business and preserved or appropriate for preservation by that agency or its legitimate successor as evidence of the organization, functions, policies, decisions, procedures, operations, or other activities of the United States Government or because of the informational value of data in them.

The term Federal record:

1. includes [Agency] records.

2. does not include personal materials.

3. applies to records created, received, or maintained by Contractors pursuant to their [Agency] contract.

4. may include deliverables and documentation associated with deliverables.

C. REQUIREMENTS

The following standard Items relate to records generated in executing this contract and should be included in a typical contract where records could possibly be created, maintained or dispositioned:

1. Contractor shall comply with all applicable records management laws and regulations, as well as

National Archives and Records Administration (NARA) records policies, including but not limited to the

Federal Records Act (44 U.S.C. chs. 21, 29, 31, 33), NARA regulations at 36 CFR Chapter XII

Subchapter B, and those policies associated with the safeguarding of records covered by the Privacy Act of 1974 (5 U.S.C. 552a). These policies include the preservation of all records, regardless of form or characteristics, mode of transmission, or state of completion.

2. In accordance with 36 CFR 1222.32, all data created for Government use and delivered to, or falling under the legal control of, the Government are Federal records subject to the provisions of 44 U.S.C.

chapters 21, 29, 31, and 33, the Freedom of Information Act (FOIA) (5 U.S.C. 552), as amended, and the

Privacy Act of 1974 (5 U.S.C. 552a), as amended and must be managed and scheduled for disposition only as permitted by statute or regulation.

3. In accordance with 36 CFR 1222.32, Contractor shall maintain all records created for Government use or created in the course of performing the contract and/or delivered to, or under the legal control of the

Government and must be managed in accordance with Federal law. Electronic records and associated metadata must be accompanied by sufficient technical documentation to permit understanding and use of the records and data.

4. [FACILITY] and its contractors are responsible for preventing the alienation or unauthorized destruction of records, including all forms of mutilation. Records may not be removed from the legal custody of [FACILITY] or destroyed except for in accordance with the provisions of the agency records schedules and with the written concurrence of the Head of the Contracting Activity. Willful and unlawful destruction, damage or alienation of Federal records is subject to the fines and penalties imposed by 18

U.S.C. 2701.

In the event of any unlawful or accidental removal, defacing, alteration, or destruction of records, Contractor must report to [FACILITY]. The agency must report promptly to NARA in accordance with

36 CFR 1230.

5. The Contractor shall immediately notify the appropriate Contracting Officer upon discovery of any inadvertent or unauthorized disclosures of information, data, documentary materials, records or equipment. Disclosure of non-public information is limited to authorized personnel with a need-to-know as described in the [contract vehicle]. The Contractor shall ensure that the appropriate personnel, administrative, technical, and physical safeguards are established to ensure the security and confidentiality of this information, data, documentary material, records and/or equipment is properly protected. The Contractor shall not remove material from Government facilities or systems, or facilities or systems operated or maintained on the Government’s behalf, without the express written permission of the Head of the Contracting Activity. When information, data, documentary material, records and/or equipment is no longer required, it shall be returned to [FACILITY] control or the

Contractor must hold it until otherwise directed. Items returned to the Government shall be hand carried, mailed, emailed, or securely electronically transmitted to the Contracting Officer or address prescribed in the [contract vehicle]. Destruction of records is EXPRESSLY PROHIBITED unless in accordance with

Paragraph (4).

6. The Contractor is required to obtain the Contracting Officer's approval prior to engaging in any contractual relationship (sub-contractor) in support of this contract requiring the disclosure of information, documentary material and/or records generated under, or relating to, contracts. The

Contractor (and any sub-contractor) is required to abide by Government and [FACILITY] guidance for protecting sensitive, proprietary information, classified, and controlled unclassified information.

7. The Contractor shall only use Government IT equipment for purposes specifically tied to or authorized by the contract and in accordance with [FACILITY] policy.

8. The Contractor shall not create or maintain any records containing any non-public [FACILITY] information that are not specifically tied to or authorized by the contract.

9. The Contractor shall not retain, use, sell, or disseminate copies of any deliverable that contains information covered by the Privacy Act of 1974 or that which is generally protected from public disclosure by an exemption to the Freedom of Information Act.

10. The [FACILITY] owns the rights to all data and records produced as part of this contract. All deliverables under the contract are the property of the U.S. Government for which [FACILITY] shall have unlimited rights to use, dispose of, or disclose such data contained therein as it determines to be in the public interest. Any Contractor rights in the data or deliverables must be identified as required by

FAR 52.227-11 through FAR 52.227-20.

11. Training. All Contractor employees assigned to this contract who create, work with, or otherwise handle records are required to take VHA-provided records management training. The Contractor is responsible for confirming training has been completed according to agency policies, including initial training and any annual or refresher training.

[Note: To the extent an agency requires contractors to complete records management training, the agency must provide the training to the contractor.]

D. FLOWDOWN OF REQUIREMENTS TO SUBCONTRACTORS

1. The Contractor shall incorporate the substance of this clause, its terms and requirements including this paragraph, in all subcontracts under this [contract vehicle], and require written subcontractor acknowledgment of same.

2. Violation by a subcontractor of any provision set forth in this clause will be attributed to the

Contractor.

B.2 STATEMENT OF WORK

STATEMENT OF WORK (SOW)

Unarmed Security Guard Services for the Milwaukee VA Medical Center (VAMC) and

Union Grove Community Based Outpatient Clinic (CBOC), and the Oconomowoc VA Clinic

1) SCOPE OF WORK: The purpose of this requirement is to provide professional and courteous uniformed and unarmed security guard services for the Department of Veterans Affairs (VA) Clement

J. Zablocki VA Medical Center (Milwaukee), Union Grove CBOC and the Oconomowoc VA Clinic.

The services provided shall be performed in such a manner as to ensure the safety and welfare of patients, visitors and staff. The Contractor shall furnish all transportation, management, supervision, personnel, equipment, training and supplies necessary to provide unarmed, uniformed guard services in accordance with all the terms and conditions defined herein.

2) COVERAGE REQUIREMENT: The contract shall provide specific details as to the locations and hours being ordered for each period of performance. If additional services are required and coverage is needed for additional locations within the Milwaukee VAMC, Union Grove CBOC or the

Oconomowoc VA Clinic the contract shall specify the location, period of coverage and hours being ordered. Location specific duties may also be incorporated into the SOW with the addition of any new locations for guard coverage via modification to the contract. The hours listed below are estimates based on current VA needs, however, more or less hours may be ordered depending on the needs of the

Government. All locations and personnel coverage shall always be met and the responsibility for the contractor to contact Milwaukee VA Police Service when a contracted employee shall be replaced due to contract employee calling off and may be delayed arriving at their post. Each post shall be covered when contracted employee is late, calls off and or on vacation. Selected security assignments may be cancelled by the Milwaukee VAMC under this contract. The VA shall give the contractor notice about the reduction in security guard services.

Estimated coverage required based on current needs is as follows:

Milwaukee

VAMC Bldg. 43

Number of Guards

Period of Coverage

Sunday 0

Monday 1 7:30 am - 5:30 pm

Tuesday 1 7:30 am - 5:30 pm

Wednesday 1 7:30 am - 5:30 pm

Thursday 1 7:30 am - 5:30 pm

Friday 1 7:30 am - 5:30 pm

Saturday 0

Holiday 0

Total Hours per 12-month period: 2,365.5 hours

30-minute lunch break are not compensated under this assignment.

VAMC Bldg.

111 (Valet Area)

Monday 1 7:30 am - 4:00 pm

Tuesday 1 7:30 am - 4:00 pm

Wednesday 1 7:30 am - 4:00 pm

Thursday 1 7:30 am - 4:00 pm

Friday 1 7:30 am - 4:00 pm

Saturday 0

Holiday 0

Total Hours per 12-month period: 1,992 hours

VAMC Guard

Shack – Parking

Garage

Monday 1 6:00 am - 2:30 pm

Tuesday 1 6:00 am - 2:30 pm

Wednesday 1 6:00 am - 2:30 pm

Thursday 1 6:00 am - 2:30 pm

Friday 1 6:00 am - 2:30 pm

Saturday 0

Holiday 0

Union Grove

CBOC - 21425

Spring Street, Union Grove, WI 53182

Number of Guards Period of Coverage

Sunday 0

Monday 1 8:00 am - 4:30 pm

Tuesday 1 8:00 am - 4:30 pm

Wednesday 1 8:00 am - 4:30 pm

Thursday 1 8:00 am - 4:30 pm

Friday 1 8:00 am - 4:30 pm

Saturday 0

Holiday 0

VAMC DOM

Sunday 1 24 hours a day/365 days a year

Monday 1 24 hours a day/365 days a year

Tuesday 1 24 hours a day/365 days a year

Wednesday 1 24 hours a day/365 days a year

Thursday 1 24 hours a day/365 days a year

Friday 1 24 hours a day/365 days a year

Saturday 1 24 hours a day/365 days a year

Holiday 1 24 hours a day/365 days a year

Total Hours per 12-month period: 8,760 hours

To include all Federal Holidays observed below.

30-minute lunch break are compensated under this assignment.

VAMC -

Supervisor

Number of

Supervisors

Sunday

Monday 1 7:00 am – 3:30 pm

Tuesday 1 7:00 am – 3:30 pm

Wednesday 1 7:00 am – 3:30 pm

Thursday 1 7:00 am – 3:30 pm

Friday 1 7:00 am – 3:30 pm

Saturday

Holiday

Oconomowoc

VA Clinic -

1289 Olympia

Fields Drive

Oconomowoc, WI 53066

Number of Guards Period of Coverage

Sunday 0

Monday 1 8:00 am - 4:30 pm

Tuesday 1 8:00 am - 4:30 pm

Wednesday 1 8:00 am - 4:30 pm

Thursday 1 8:00 am - 4:30 pm

Friday 1 8:00 am - 4:30 pm

Saturday 0

Holiday 0

The Federal Holidays Observed by the VA are as follows:

New Year’s Day January 1st

Martin Luther King’s Birthday Third Monday in January

President’s Day Third Monday in February

Memorial Day Last Monday in May

Juneteenth Day June 19th

Independence Day July 4th

Labor Day First Monday in September

Columbus Day Second Monday in October

Veterans Day November 11th

Thanksgiving Day 4th Thursday in November

Christmas Day December 25th

*Any other day declared a Federal Holiday by Presidential Proclamation*

NOTE: Contract employees are not paid holiday pay if not worked; however, the DOM 123 does include services on Federal Holidays under this contract.

3) PERSONNEL:

Contractor employees providing services under this contract shall not have any criminal record. The

Contractor shall have established hiring practices, complete their own background checks, to include interviews, reference checks and prior experience to ensure suitability of performance under this

Contract. Contractor shall provide documentation to the Contracting Officer or Contracting Officer’s

Representative (COR) of these completed background checks to include documentation that the applicant is qualified under the contract. Contractor personnel shall complete the Government background investigation Special Agreement Check (SAC). Contractor employees shall not commence work until the Contracting Officer Representative has received notification that the investigation is favorable, and the adjudication is completed. All contractors’ personnel shall initiate a

SAC at the PIV office located in Building 70, room 70-D-21. Contractors shall be able to complete semi-annual training for all security guard to ensure all procedures of each post are adequately addressed. For example, Standard Operating Procedures, Proper Screening of visitors, documenting daily logs and incident reports shall be adhered to. Contractor shall ensure supervisors conduct inspection and audits with contract employees. All Contractor personnel who shall provide security guard services shall obtain ID/flash badges from the PIV office and shall always display/wear the

Contractor’s ID/PIV badge on VA premises.

Guards shall be capable of being bonded and the successful Contractor shall provide proof of bonding prior to the commencement of services.

The Contractor shall assign a Point of Contact (POC) for the purpose of ensuring compliance with all provisions of this contract. The Contractor POC shall be available to report on site if requested and have the ability to address performance issues.

Qualification Requirements of Contractor Personnel:

a. Supervisor:

i. Supervisors shall have a background with a minimum of two (2) years of successful experience in field supervision (civil community law enforcement, military service law enforcement or security, commercial or industrial guard service or security).

ii. Supervisor shall have the ability to conduct training with the responsibilities for each security guard post and provide updates and retraining to the security guards to ensure their employees stay current with their responsibilities.

iii. Supervisor shall have experience in de-escalation skills and strong communication skills.

iv. The term "supervisor" means a person designated, in writing, by the Contractor, who has authority to act, for the Contractor, on a day-to-day basis at the worksite or vicinity.

v. The payments for leave, including sick leave or vacation time, are the responsibility of the contractor.

vi. The Supervisor shall meet all the Security Guard Qualifications.

b. Security Guards Minimum Qualification Standards:

i. Shall possess a high school diploma or equivalency. Shall demonstrate the ability to read, understand and apply printed rules, detailed orders, instruction, and training materials. Shall have the ability to construct and write clear, concise, accurate and detailed reports.

ii. Shall be literate in English to the extent of reading and understanding printed regulation, detailed written orders, training instruction and material, and shall be able to compose reports which convey complete information in a clear and concise manner.

iii. Shall have two (2) years’ experience demonstrating the ability to meet and deal with the general public and the ability to maintain poise, self-control under stress, have de-escalation skills and strong communication skills.

iv. Shall have the ability to meet and work with the general public in a professional manner.

v. Shall have the ability and understanding working with behavioral health individuals.

vi. Health and Physical Fitness Requirements: All employees assigned by the Contractor to work under this contract shall:

a) Be capable of detaining person(s) while VA or Police are notified;

b) Possess binocular vision correctable to 20/30 (Snellen);

c) Be capable of hearing ordinary conversation at 15ft with either ear without benefit of a hearing aid;

d) Be physically able to perform all general duties, functions, and activities as outlined in this SOW;

e) Have documented tuberculosis testing (TB) every two years. Shall have tested as TB-free prior to starting work under this contract.

f) Be in good general health without physical defects or abnormalities, which would interfere with the performance of these duties;

g) May be subject to urinalysis to screen for illegal drug use on a random basis.

vii. Each employee shall be given a physical examination without cost to the Government or the employee, and medical certification attesting to the results of this examination shall be available to the VA upon request.

viii. In addition, all Contractor employees providing services specified under this contract shall undergo a psychological assessment without cost to the Government. Certification attesting to the results of this examination shall be available to the VA upon request. This psychological assessment shall be carried out in accordance with accepted professional standards by a physician or licensed practitioner authorized to conduct such examinations. Security guard duties include personal encounters with patients, visitors, and employees of the Government.

Encounters are often with mentally ill, irrational or disturbed persons, who, although assaultive or destructive, shall be handled with understanding, full control of force, and unimpeded judgment. Any individual having any emotional or mental condition, which could cause the individual to be a hazard to others or self, (i.e. in stressful situations and/or during physical altercations), shall not be allowed to perform services under this contract.

4) GOVERNMENT-FURNISHED PROPERTY AND SERVICES: FAR Clause 52.245-4

Government-Furnished Property (Short Form) contains the basic requirements for the operation, maintenance and protection of government property. Below are some key Government properties relevant to this contract.

i. Standard Operation Procedures (SOP): Copies of the SOP’s for the Milwaukee VA

Medical Center, Union Grove VA CBOC and the Oconomowoc VA Clinic shall be available at the duty post and shall contain complete duty instructions for the post and include instructions for emergency and other procedures. The SOP’s shall not be removed from

Government property or reproduced or copied in any manner unless authorized by the

Contracting Officer. VA reserves the right to update the SOP as required by regulations, policies, procedures or Executive Orders issued by the President of the United States. Most changes should be minor in nature and have no impact on the terms and conditions of this contract. In the event of major changes, the Contracting Officer shall address the issues in writing to the Contractor. As far as possible, the Contractor’s staff shall implement any change immediately and address any conflicts or issues through the Contractor to the

Contracting Officer.

ii. Security Equipment: The Union Grove CBOC and Oconomowoc VA Clinic has portable panic alarms and camera views to monitor, building 123 front office has camera views of the common area to monitor and Parking Garage has camera views of the garage to monitor.

iii. Communications: A two-way radio to communicate with the Milwaukee VA Police Service shall be provided to the exterior Milwaukee VA guard, Bldg. 43 guard, parking garage guard, Dom 123 guards may be provided to other guards as seen fit by the VA Police Service. The use of the telephones, cell phones, tablets for other than VA related business is inappropriate while on the post and may be grounds for removal of Contractor’s staff.

5) CONTRACTOR-FURNISHED PROPERTY AND SUPPLIES: The Contractor shall furnish and maintain in acceptable condition, at no cost to the Government, all items of uniform and equipment necessary to perform the services required herein, (and specified below), and additional items as needed, within reason.

i. Communication Equipment: The Contractor shall provide a method for immediate communications between the guard on duty and the Contractor’s Supervisor on duty. This can be by cell phone or radio system but shall be provided by equipment furnished by the

Contractor. This communication system shall be efficient and effective for the fulfillment of the contract.

ii. Uniforms: Contractor personnel shall always wear professional uniforms while in the performance of his/her duties. The color of the Contractor’s guard force uniforms shall be a color in general use by large guard or police organizations. All employees performing under this contract shall wear the same color and style of uniform. Female members of the guard force shall wear appropriately styled uniforms. Uniforms include but not limited to pants, shirts, sweaters, jackets, and winter gear.

iii. Appropriately lettered breast and cap badges, indicating the jurisdiction from which authority is obtained, shall be worn as part of the uniform (providing such authority is grantable under state and local laws). Shoulder patches lettered to indicate the identity of the Contractor shall be worn on the left shoulder of the uniform jacket and shirt.

Identification nametags shall always be worn over the right breast shirt pocket. No other identification of the Contractor or employee shall be worn or displayed on the uniform, with the exception of the VA PIV badge.

iv. Contractor shall provide all proper documentation for the security guards to complete daily log activities, Security reports of incidents and or witness statements, binders with all documents and proper procedure for timesheet for the employees.

6) GENERAL GUARD DUTIES:

Assignments for all locations shall include but are not limited to the following:

Observation: Observe all employees, veterans and visitors entering the facility/grounds when suspected of carrying weapons, showing hostility, or being unauthorized personnel (e.g., children unaccompanied by adults, or solicitors).

Assistance: May be requested to assist assigned personnel with a patient that is incapacitated.

Customer Service: The security guard shall practice exceptional customer service and a professional demeanor correcting any deviations to policy. Meet and work with the general public in a manner that promotes a positive image of the VA. Maintain poise and self-control under stress. Although there will be cordial conversation with the visitors, such contacts shall be brief. Security guards shall not allow personal conversation or activity to interrupt patrol movement.

Emergencies: In the case of an emergency condition the guard shall respond in accordance with the SOP, VA provided training and the Contractor’s provided training. Remaining calm and professional is the minimal expectation. If the security guard in response to an emergency situation is required to leave the post in order to comply with VA or Law Enforcement directives, the time away from the duty post shall not be considered as a failure of the Contractor to provide services, however all other times the guard shall not leave his or her post except when properly relieved by another guard or notifying police service when a break is needed.

Daily Logs/reports: Shall conduct and complete daily logs at each post and document security reports when it was established an event occurred and resulted in moderate to serious events. All daily logs and reports shall be turned over to the guard supervisor.

Inspections: Perform package inspection when required. Perform specific inspection for each post and conduct daily inspection of assigned posts. Maintain written reports for Police Service.

Building/Grounds Surveillance: Conduct foot/stationary patrols in accordance with VA training guidelines, direction and supervisors’ training/procedures. Maintain an operations journal, documenting all security related activity. Maintain visitor logs.

Traffic: (Milwaukee exterior guard) During peak traffic (high volume) times, direct traffic

(vehicle and/or pedestrian) in and around the Valet pick-up/drop-off point located at the east entrance. Ensure the traffic pattern/flow into the Valet area is safe and controlled. During non-peak traffic times at the east entrance, the guard shall patrol the adjacent parking areas and South

Entrance to ensure parking compliance. Violators shall be contacted and requested to relocate their illegally parked vehicle. (Union Grove CBOC guard) Direct traffic when needed.

Security and fire systems: Monitor, investigate and report (to appropriate personnel) any activation of the audible duress alarm system, motion alarms and wanderguard alarms. Make necessary notifications to appropriate Fire Department, Law Enforcement agency and Clinic

Manager, should an alarm be received or fail.

Building rules and regulations: Observe building occupants and visitors for compliance with all posted rules and regulations.

Lost and found: (Milwaukee guards) Direct visitors/employees to the lost and found office located in the Building 111, for any inquiry of lost items or to release found items.

(Union Grove CBOC) Receive, issue receipt, and store found articles pending disposition.

Law and order: Maintain law and order within the areas of assignment.

Unauthorized access: Discover and detain (per Contractor policy in conjunction with VA policy) persons attempting to gain unauthorized access to the property.

Hazardous conditions: Report daily, in accordance with the Standard Operating Procedures, potentially hazardous conditions and items in need of repair, including inoperative lights, leaky faucets, toilet stoppages, broken or slippery floor surfaces, etc.

Additional duties: Turn off unnecessary lights in common areas, secure doors and ensure sensitive items are secured etc.

Reports and records: Maintain VA or Contractor forms necessary to record daily activities and or proper documentations for reports, required by the VA Police. Document daily or special events as trained. Perform routine clerical duties associated with this position.

Civil disturbances: Perform other functions as necessary in the event or occurrence of civil disturbances or other criminal acts adversely affecting the security and safety of the

Government, its employees, property and the general public lawfully on buildings or on the grounds of the Government.

Injury or illness: Obtain professional assistance in accordance with procedures in the SOP in the event of injury or illness to Government employees or others while in the building or on the grounds.

7) LOCATION SPECIFIC GUARD DUTIES (this section may be updated to incorporate any guard specific duties at new locations within the Milwaukee VAMC, Union Grove CBOC and the Oconomowoc VA Clinic:

i. Building 43: The security guard shall practice exceptional customer service and a professional demeanor correcting any deviations to policy. The post requires continuous standing and walking inside and outside of the building to ensure visibility and deterrence. Foot patrols of all floors shall be conducted hourly and documented in a daily log. Outside patrols and foot patrols shall monitor traffic control and anyone violating the current no smoking policy. Monitoring waiting areas during foot patrols. Before securing the building for the night, a walk-through of all floors, stairwells and bathrooms shall be completed. The guard is expected to enforce the smoking policy, parking policy, Covid-19 policy in the area and shall contact the VA Police Service for ticketing (if needed) and make all attempts with voluntary compliance. The security guard is expected to contact the VA

Police Service for any assistance, to include traffic accidents, disruptive individuals, suspicious activity, medical emergencies and criminal activity. Complete radio checks with Police Service on an hourly basis to include radio checks beginning of tour and end of tour. Checking all entrances of the building to ensure all entrances/exits are always properly secured. Maintain accountability of all police radios assigned to building 43. Assist with the proper procedures with Category I Behavioral

Flagged Veterans until the VA Police Service can arrive. Security Guard shall document all activities in daily log in a timely fashion to include incident reports and turn-in all documents to the security guard supervisor.

ii. Guard Shack – Parking Garage: The security guard shall practice exceptional customer service and a professional demeanor correcting any deviations to policy. The security guard shall ensure only visitors, patients with appointments and authorized personnel access the garage while not granting access to unauthorized personnel during the specified times of 6:00 am to 2:30 pm. Security guard shall view the list of authorized personnel for authorization and shall notify VA Police Service for any violators. The security guard shall complete radio checks on an hourly bases to include radio checks beginning of tour and end of tour with VA Police. Security guard shall monitor cameras views located in the guard shack for any suspicious activity, medical emergencies, motor vehicle accidents and the public needing assistance. Notify the VA Police Service at 42222 if any of the camera views fail or require service. The security guard shall be properly relieved of his duties for breaks with the Valet security guard. This post shall have continuous monitoring during the assigned hours posted unless under extenuating circumstances. The security guard is expected to contact the

VA Police Service for any assistance, to include traffic accidents, disruptive individuals, suspicious activity, medical emergencies and criminal activity. Security Guard shall document all activities in daily log in a timely fashion to include incident reports and turn-in all documents to the security guard supervisor.

iii. Domiciliary (Building 123): The security guard shall monitor the entry and exit of all individuals through the Domiciliary (Building 123) entry point which includes the following:

1. Control the foot traffic so that no individuals enter or exit without proper authorization (Main

Entrance). This shall be done 24 hours a day, 365-day period.

2. The security guard shall be properly relieved of his duties for breaks by the Domiciliary Staff.

3. The security guard shall complete radio checks on an hourly basis to include radio checks beginning of tour and end of tour with VA Police.

4. The security guard shall practice exceptional customer service and a professional demeanor correcting any deviations to policy.

5. Visitors are required to sign in and out in logbooks when entering or exiting the building:

a) Residents/Patient are required to turn in their Resident ID and keys when leaving the building. These items are kept at the front desk until they return.

b) Resident/Patient passes are provided by the Case Manager/Dom Assistant to the

Resident/Patient and verified by the front door security.

c) Upon return (Resident/Patient) passes are signed, date and time by the security guard and the Resident ID and keys are returned. The Resident/Patient are expected to return the pass to the Dom Assistant.

6. All Residents/Patients and Visitors entering the building shall be asked if they have any bags, weapons, alcohol, drugs or contraband prior to entering the building. They are also asked to empty their pockets into a container to verify there are no restricted items in their pockets.

7. All bags, packages, pursues, backpacks brought in by Residents/Patients shall be inspected for any contraband. The inspection shall be methodical to ensure no contraband enters the facility.

Police and Dom management staff are to be notified if contraband is detected.

8. Visitors are to sign in and out in a logbook, ask who they plan to see, and allowed in the building only during visiting hours unless there is an exception granted by management.

9. Visitors are to place all belongings into lockers under the supervision of the security guard. The security guard shall lock the items in the lockers and maintain control of the key.

10. Employees who do not work in the building and do not have badge access sha be screened and treated as a visitor. All employees that do not work in the building shall sign in and sign out.

11. CCTV monitor shall be monitored by the security guards. When there are no individuals entering or exiting the building CCTV shall be monitored.

12. Notify the VA Police Service at 42222 if any of the camera views fail or require service.

13. Unusual or inappropriate behaviors by staff, visitors or residents shall be reported to Dom staff, police and/or Dom management.

14. All security guards assigned to this post shall have training with drug recognition, and other contraband items that are not accepted into the Domiciliary.

15. The security guard is expected to contact the VA Police Service for any assistance, to include traffic accidents, disruptive individuals, suspicious activity, medical emergencies and criminal activity.

16. Security Guard shall document all activities in daily log in a timely fashion to include incident reports and turn-in all documents to the security guard supervisor.

iv. Union Grove CBOC: Located at 21425 Spring Street, Union Grove, WI 53182: The post requires continuous standing and walking in the area to ensure visibility and deterrence. In addition are the following duties;

1. Tours of the clinic shall be conducted hourly and documented in a daily log. Before securing the building for the night, a walk-through of the entire clinic to include bathrooms shall be completed.

2. The security guard is expected to enforce policies associated with rules and regulations to include the smoking policy and parking policy in the area. The security guard shall practice exceptional customer service and a professional demeanor correcting any deviations to policy.

Should any need for Law Enforcement assistance arise, Racine County Sheriff Office shall be immediately contacted for assistance. An incident report shall be filled out and faxed to the

Milwaukee VA Police Service with a follow up telephone call.

3. The security guard shall monitor the Security escort wireless panic alarm system for any alarm activations and respond to assess the situation. The security guard shall request local Law

Enforcement assistance if necessary. Monthly testing of the panic alarm system shall be conducted with the results faxed to the Milwaukee VA Police Service. Should the system require maintenance due to failure or deficiencies, the security guard shall contact the

Milwaukee VA Police Service at 42222.

4. The security guard shall coordinate monthly testing of the intrusion alarms within the clinic with the assistance of the Milwaukee VA Police Service. The guard shall be requested to walk the alarmed areas while the Milwaukee VA Police Service Physical Security Specialist or designated representative monitors the intrusion alarms for activation and documents the results.

5. The security guard shall monitor the Milestone camera system and identify any need for service to failed cameras. The security guard shall also test weekly, all functionality of the cameras to include pan, tilt, zoom and recording capabilities. Notification of camera service necessity shall be immediately communicated to the Milwaukee VA Police Service at 42222.

6. Security Guard shall document all activities in daily log in a timely fashion to include incident

v. Supervisor Duties:

1. Supervisor shall coordinate the breaks of the guards to ensure that the highest level of security is always maintained at all posts.

2. Supervisor shall maintain communication with the on-duty Police Supervisor for any assistance, to include traffic accidents, disruptive individuals, suspicious activity, medical emergencies and criminal activity.

3. Call-Off Notification and Coverage Coordination: The Supervisor shall immediately notify the on-duty VA Police Supervisor of any employee call-offs that result in, or may result in, a lapse in security coverage at any assigned post. The Supervisor shall actively assess and communicate available coverage options, to include but not limited to: Temporary reassignment of on-duty personnel; Adjustment of post assignments; Any other reasonable staffing solutions to maintain security coverage. Any unavoidable lapse in coverage shall be promptly reported to the on-duty VA Police Supervisor, along with the actions taken and options considered, to support command-level decision-making and risk mitigation.

4. The Contractor shall provide a supervisor for daily and off tour inspections and problem corrections on site. In addition, the Supervisor shall be available for direct communication with

Security Guard(s) on duty during their entire shift.

5. Supervisors shall monitor the hours of duty of personnel to ensure compliance with the requirements of this contract.

6. Supervisors shall periodically visit all locations that cover this contract.

7. The Contractor shall provide the level of supervision to ensure that the contracted employees are properly performing all duties as specified in accordance with the contract.

8. The supervisor shall complete training of all new employees and ensure all employees are cross…