36C25225Q0005.docx

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1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE

DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a.

PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

UEI:

EFT:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE

ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26.

TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212

-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNAT

URE OF OFFEROR/CONTRACTOR

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL

PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

607-24-4-5096-0014 36C25225Q0005 07-17-2024 Klug,Michelle 224-610-3248 07-30-2024 10:00

CDT

36C252 Department of Veterans Affairs Great Lakes Acquisition Center (GLAC) 3001 Green Bay Road North Chicago IL 60064 X X 561612 $29 Million N/A X Milwaukee VAMC CRCC CBOC Location 1818 North Martin Luther King Dr.

Milwaukee WI 53212

36C252 Department of Veterans Affairs Great Lakes Acquisition Center (GLAC) 3001 Green Bay Road North Chicago IL 60064

36252 x See CONTINUATION Page Security Guard Services for the CRRC CBOC location in Milwaukee WI under the MILWAUKEE VAMC umbrella.

Period of Performance 10-1-2024 thru 9-30-2025 ****Please reference Addendum to FAR 52.212-1 Instructions to Offerors – Commercial Items for Requirements for this offer**** See CONTINUATION Page X x Ashley Johnson Contracting Officer

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA (continuation from Standard Form 1449)

OFFERORS MUST COMPLETE AND RETURN ALL INFORMATION DESIGNATED HEREIN PRIOR TO THE TIME SPECIFIED IN BLOCK 8 OF SF 1449 IN ORDER TO BE CONSIDERED FOR AWARD.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

1. CONTRACT ADMINISTRATION: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

CONTRACTOR NAME _____________________________________

ADDRESS ________________________________________________

CITY-STATE-ZIP __________________________________________

POINT OF CONTACT/TITLE ________________________________

SAM UEI NO. ____________________________________________

CAGE CODE _____________________________________________

CONTRACTOR’S PAST PERFORMANCE POINT OF CONTACT

(IF DIFFERENT THAN ABOVE):

NAME: __________________________________________

EMAIL ADDRESS:_________________________________

b. GOVERNMENT: ASHLEY JOHNSON CONTRACTING OFFICER

MICHELLE KLUG CONTRACT SPECIALIST

CONTRACTING OFFICE CODE: 36C252

MILWAUKEE WI 53214

2.ACQUISITION OF COMMERCIAL ITEMS: This Request for Quote (RFQ) solicitation is issued under the authority of FAR Part 13.5 Simplified Procedures for Certain Commercial Items in which simplified acquisition procedures in FAR Part 13 will be used. FAR Part 14 and 15 will not be used. From this RFQ, the Government intends to award a firm fixed price contract where the contractor provides a price that is not subject to any adjustment on the basis of the contractor’s cost experience in performing the contract. (Note: The terms “offeror” and “quoter” are both used in this Solicitation. For the purposes of this Solicitation, these terms are interchangeable; there is no difference in meaning between the two.)

2. SET-ASIDE (If any): See box 10 of STANDARD FORM 1449

3. SOLICITATION TIMELINE SUMMARY:

A. RFQ QUESTIONS:

In order to maintain integrity of this solicitation and subsequent award date, all offerors are advised that any question and answer requests must be submitted in a written form via e-mail to the Contracting Officer MICHELLE.KLUG2@va.gov no later than TUESDAY,JULY 23 AT 10:00AM CST LOCAL TIME. Contracting will issue a consolidated response via solicitation amendment to https://sam.gov Contract Opportunities within 2 business days to all parties.

B. SOLICITATION CLOSES/QUOTES DUE:

See box 8 of STANDARD FORM 1449 or most recent Amendment.

C. SUBMISSION OF QUOTE:

See 52.212-1 Instructions to Offerors—Commercial Products and Commercial Services and addendum for specific instructions to offerors.

4. CONTRACTING OFFICER AUTHORITY:

The Contracting Officer is the only person authorized to approve changes or modify any of the requirements under this contract. The Contractor shall communicate with the Contracting Officer on all matters pertaining to contract administration. Only the Contracting Officer is authorized to make commitment or issue changes that will affect price, quantity or quality of performance of this contract. In the event the Contractor effects any such change at the direction of any person other than the Contracting Officer, the change shall be considered to have been made without authority and no adjustment will be made in the contract price to cover any increase in cost incurred thereof.

5. INVOICES:

a. All payments by the Government to the contractor will be made in accordance with: FAR 52.232-33 PAYMENT BY ELECTRONIC FUNDS TRANSFER – SYSTEM FOR AWARD MANAGEMENT (OCT 2018)

b. Invoices shall be submitted monthly in arrears in accordance with: 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV 2018)

c. Payments shall be made in arrears upon receipt of a properly prepared invoice

d. Facsimile, e-mail, and scanned documents are not acceptable forms of submission for payment requests.

e. The VA has mandated electronic invoice submission to the Veterans Affairs Financial Services Center (VAFSC). VAFSC has partnered with Tungsten Network e-Invoicing network, for submissions of all electronic invoices to VA. Tungsten Network electronic invoicing is free to all VA vendors. In order to submit electronic invoices, all VA vendors must register with Tungsten Network by submitting an email to VA.Registration@Tungsten-Network.com or calling 1-877-489-6135 for Enrollment.

f. Contractor shall submit an electronic invoice by the tenth (10th) of the following month services were performed to the Veterans Affairs Financial Services Center (VAFSC) e-Invoice through the website at https://portal.Tungsten-Network.com/Login.aspx. For questions regarding the submission of VA electronic invoices, Tungsten Network customer service may be contacted at 1-877-489-6135.

g. All invoices shall reference the vendor name and address, customer name, contract number, appropriate obligation/funding order number, description of services provided, quantity, unit price, and total invoice amount (any additional info). Invoices shall also include any payment discount terms.

h. VA’s Electronic Invoice Presentment and Payment System – The Veterans Affairs Financial Services Center (VAFSC) uses a third-party contractor, Tungsten Network e-Invoice, to transition vendors from paper to electronic invoice submission. Please go to this website: http://www.tungsten-network.com/customer-campaigns/veteransaffairs/ to begin submitting electronic invoices, free of charge.

i. As of July 1, 2020, the VA10091 form has been eliminated and the VAFSC is requiring our vendors to update and add their information in the Customer Engagement Portal (CEP) at https://www.cep.fsc.va.gov/. This is for new vendors being added to FMS only.

j. For assistance setting up e-Invoice, the below information is provided:

* Tungsten Network e-Invoice Setup Information: 1-877-489-6135

* Tungsten Network e-Invoice email: VA.Registration@Tungsten-Network.com

* FSC e-Invoice Contact Information: 1-877-353-9791

* FSC e-invoice email: vafsccshd@va.gov

6. FACILITY REQUIREMENTS: In addition to any other requirements set forth in this Contract, the Contractor, including its employees, agents, and subcontractors (collectively “the Contractor”), shall comply with the following facility requirements. Failure to comply with these requirements shall be considered a material breach of this Contract and may be a violation of Federal law resulting in charges answerable in the United States District Court.

a. Contractor is responsible to follow all on site facility policies

b. All VA property is considered Federal property and all Federal laws are applicable.

c. It is the responsibility of the Contractor to park in the appropriate designated parking areas. Information on parking is available from the VA Police Section. The VA will not invalidate or make reimbursement for parking violations of the Contractor under any conditions.

d. All VA facilities are drug free. Possession of drugs, to include Marijuana and all Marijuana bi-products are prohibited. Enclosed containers, including tool kits, shall be subject to search. Violations of VA regulations may result in citation answerable in the United States (Federal) District Court, not a local district, state, or municipal court.

e. All contractor personnel are required to adhere to all VA rules and regulations.

f. Smoking is prohibited on the entire campus, both inside and outside the VA Facility

g. Possession of weapons is prohibited. Enclosed containers, including tool kits, shall be subject to search. Violations of VA regulations may result in citation answerable in the United States (Federal) District Court, not a local district, state, or municipal court.

h. VHA DIRECTIVE 1192: This Veterans Health Administration (VHA) directive establishes policy and provides guidance for the prevention of seasonal influenza in VHA facilities through the vaccination or masking of health care personnel (HCP). AUTHORITY: Title 38 United States Code (U.S.C.) 7301(b), 7318(b). Contractor is responsible in ensuring that all aspects of this directive are implemented, including providing face masks and influenza vaccines for all employees working at a VA facility.

7. SECURITY & PRIVACY CONTROL:

The Authorization & Accreditation (A&A) requirements of VHA Handbook 6500.6 do not apply to this requirement, therefore, a Security Accreditation Package is not required. No A&A or MOU/ISA is required. Sensitive information exposure as part of this contract involves applicable security controls within the facility as part of the VA Information Security If there are any questions related to privacy, please have a member of your staff contact the VA Privacy Service at (202) 461-6309. If there are any questions related to the information security, please have a member of your staff contact the Office of Cyber Security at (304) 262-7733.

Non-PIV Card Applies to unsupervised, logical and/or physical access for less than 6 months OR less than 180 aggregate days in a one-year period

Defined in VA Directive 0735 as: “Non-PIV Credential: A VA ID card containing a photograph issued to persons who do not require a PIV Credential but need unaccompanied, infrequent access to VA facilities or information systems for a period not to exceed six (6) months.”

All contractor employees are subject to the same level of investigation as VA employees who have access to VA Sensitive Information. The level of background investigation commensurate with the level of access needed to perform in accordance with the statement of work is: Special Agreement Check (SAC). This requirement is applicable to all subcontractor personnel requiring the same access.

A SAC is an automated records check conducted by the Federal Bureau of Investigation in collaboration with the Office of Personnel Management.

The current FY21 fees associated with background investigations: SAC is $20. This fee is the responsibility of the Contractor and will be billed accordingly.

All contractor employees are subject to the same level of investigation as VA employees who have access to VA Sensitive Information. The level of background investigation commensurate with the level of access needed to perform in accordance with the statement of work is: Special Agreement Check (SAC) & National Agency Check with Inquiries (NACI). This requirement is applicable to all subcontractor personnel requiring the same access.

The current fees associated with background investigations are as follows:

The SAC fingerprints is $22. This fee is the responsibility of the Contractor and will be billed accordingly.

National MOU/ISA is in place and applies to this contract. Sensitive information exposure as part of this contract involves applicable security controls within the facility as part of the VA Information Security. If there are any questions related to privacy, please have a member of your staff contact the VA Privacy Service at (202) 461-6309. If there are any questions related to the information security, please have a member of your staff contact the Office of Cyber Security at (304) 262-7733.

Routine Access and Personal Identity Verification of Contractor Personnel:

The Contractor shall comply with agency personal identity verification procedures identified in the contract that implement Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24 and Federal Information Processing Standards Publication (FIPS PUB) Number 201.

The Contractor shall account for all forms of Government-provided identification issued to the Contractor employees in connection with performance under this contract. The Contractor shall return such identification to the issuing agency at the earliest of any of the following, unless otherwise determined by the Government:

(1) When no longer needed for contract performance.

(2) Upon completion of the Contractor employee’s employment.

(3) Upon contract completion or termination.

The Contracting Officer may delay final payment under a contract if the Contractor fails to comply with these requirements.

It shall be the responsibility of the prime Contractor to return such identification to the VA.

SECTION B.2 – STATEMENT OF WORK

DESCRIPTION / SPECIFICATIONS / WORK STATEMENT

1. Scope of Work:

The purpose of this requirement is to provide professional and courteous, in uniformed and unarmed level 1 security guard services for the Milwaukee VAMC Community Resource & Referral Center (CRRC) located at 1818 North Martin Luther King Drive, Milwaukee, WI 53212. The service provided shall be performed in such a manner as to assure the safety and welfare of patients, visitors and staff. The Contractor shall furnish all transportation, management, supervision, personnel, equipment and supplies necessary to provide unarmed, uniformed guard services in accordance with all the terms and conditions defined herein.

1. Coverage Requirement:

The Contractor shall provide guard services to ensure coverage to the Milwaukee VAMC CRRC from Monday through Friday as indicated below. If additional services are required outside of the above hours, the Contractor must receive prior written approval from the Contracting Officer (CO) If there is an emergency, verbal approval can be obtained from Contracting Officer (CO) however, the Contractor must submit a written proposal for such additional work to the CO within twenty-four (24) hours of the before commencement of these additional services. All emergencies must be reported to the Milwaukee VA Chief of Police Service or designee. If accepted, a Modification will be issued to the Contractor and contract price will be adjusted accordingly.

The hours listed below are estimates based on current needs. Estimated coverage required based on current needs is as follows:

Period of Coverage

30-minute lunch break are not compensated under this assignment.

The Federal Holidays Observed by the VA are as follows:

Contract employees are not paid holiday pay if not worked.

1. Personnel:

Contractor employees providing services under this contract shall not have any criminal record. The Contractor shall have established hiring practices, complete their own background checks, to include interviews, reference checks and prior experience to ensure suitability of performance under this Contract. Contractor shall provide documentation to the Contracting Officer or Contracting Officer’s Representative (COR) of these completed background checks to include documentation that the applicant is qualified under the contract. Contractor personnel shall complete the Government background investigation Special Agreement Check (SAC). Contractor employees shall not commence work until the Contracting Officer Representative has received notification that the investigation is favorable, and the adjudication is completed. All contractors’ personnel shall initiate a SAC at the Personal Identity Verification (PIV) office located in building 70, room 70-E41. Contractors must be able to complete semi-annual training for all security guards to ensure all procedures of each post are adequately addressed. For example, Standard Operating Procedures, proper screening of visitors, documenting daily logs and incident reports must be adhered to. Contractor shall ensure supervisors conduct inspection and audits with contract employees. All Contractor personnel who shall provide security guard services shall obtain ID/flash badges from the PIV office and shall always display/wear the Contractor’s ID/Flash badge on VA premises. The Government reserves the right to accept or reject Contractor’s staff for the rendering of services. Complaints concerning Contract Personnel performance or conduct shall be dealt with by the Contractor, and/or the COR with the final decision made by the Contracting Officer.

Guards shall be capable of being bonded and the successful Contractor shall provide proof of bonding prior to the commencement of services.

The Contractor shall assign a Point of Contact (POC) for the purpose of ensuring compliance with all provisions of this contract. The Contractor POC shall be available to report on site if requested and have the ability to address performance issues.

2. Security Guards Minimum Qualification Standards:

0. Must possess a high school diploma or equivalency. Must demonstrate the ability to read, understand and apply printed rules, detailed orders, instruction, and training materials. Must have the ability to construct and write clear, concise, accurate and detailed reports.

0. Must be literate in English to the extent of reading and understanding printed regulation, detailed written orders, training instruction and material, and shall be able to compose reports which convey complete information in a clear and concise manner.

0. Must have two (2) years’ experience demonstrating the ability to meet and deal with the general public and the ability to maintain poise, self-control under stress, have de-escalation skills and strong communication skills.

0. Must have the ability to meet and work with the general public in a professional manner.

0. Have the ability and understanding working with behavioral health individuals.

0. Health and Physical Fitness Requirements: All employees assigned by the Contractor to work under this contract shall:

1. Be capable of de-escalating while VA or Police are notified.

1. Possess binocular vision correctable to 20/30 (Snellen);

1. Be capable of hearing ordinary conversation at 15ft with either ear without benefit of a hearing aid.

1. Be physically able to perform all general duties, functions, and activities as outlined in this SOW.

1. Have documented tuberculosis testing (TB) every two years. Shall have tested as TB-free prior to starting work under this contract.

1. Be in good general health without physical defects or abnormalities, which would interfere with the performance of these duties.

1. May be subject to urinalysis to screen for illegal drug use on a random basis.

0. Each employee shall be given a physical examination without cost to the Government or the employee, and medical certification attesting to the results of this examination shall be available to the VA upon request.

0. In addition, all Contractor employees providing services specified under this contract shall undergo a psychological assessment without cost to the Government. Certification attesting to the results of this examination shall be available to the VA upon request. This psychological assessment shall be carried out in accordance with accepted professional standards by a physician or licensed practitioner authorized to conduct such examinations. Security guard duties include personal encounters with patients, visitors, and employees of the Government. Encounters are often with mentally ill, irrational or disturbed persons, who, although assaultive or destructive, shall be handled with understanding, full control of force, and unimpeded judgment. Any individual having any emotional or mental condition, which could cause the individual to be a hazard to others or self, (i.e., in stressful situations and/or during physical altercations), shall not be allowed to perform services under this contract.

1. GOVERNMENT-FURNISHED PROPERTY AND SERVICES: FAR Clause 52.245-1 Government-Furnished Property (Short Form) contains the basic requirements for the operation, maintenance and protection of government property. Below are some key Government properties relevant to this contract.

1. Standard Operation Procedures (SOP): Copies of the SOPs for the Milwaukee VAMC CRRC will be available at the duty post and shall contain complete duty instructions for the post and include instructions for emergency and other procedures. The SOPs shall not be removed from Government property or reproduced or copied in any manner unless properly authorized by the Contracting Officer. VA reserves the right to update the SOP as required by regulations, policies, procedures or Executive Orders issued by the President of the United States. Most changes should be minor in nature and have no impact on the terms and conditions of this contract. In the event of major changes, the Contracting Officer shall address the issues in writing to the Contractor. As far as possible the Contractor’s staff shall implement any change immediately and address any conflicts or issues through the Contractor to the Contracting Officer.

1. Guard Area: The guards will be provided a workspace.

1. Communications: Communication with the Milwaukee VA Police Service will be provided via phone. A telephone will be available for the Contractor’s staff to use to fulfill the requirements of this contract. The guard should be able to communicate well. The use of the telephones for other than VA related business is inappropriate and may be grounds for removal of the Contractor’s staff.

1. CONTRACTOR-FURNISHED PROPERTY AND SUPPLIES: The Contractor shall furnish and maintain in acceptable condition, at no cost to the Government, all items of uniform and equipment necessary to perform the services required herein, (and specified below), and additional items as needed, within reason.

0. Communication Equipment: The Contractor shall provide a method for immediate communications between the guard on duty and the Contractor’s Supervisor. This can be by cell phone or radio system but must be provided by equipment furnished by the Contractor. This communication system shall be efficient and effective for the fulfillment of the contract.

0. Uniforms: Contractor personnel shall always wear professional uniforms while in the performance of his/her duties. The color of the Contractor’s guard force uniforms shall be a color in general use by large guard or police organizations. All employees performing under this contract shall wear the same color and style of uniform. Female members of the guard force shall wear appropriately styled uniforms. Uniforms include but not limited to pants, shirts, sweaters, jackets, and winter gear.

0. Appropriately lettered breast and cap badges, indicating the jurisdiction from which authority is obtained, shall be worn as part of the uniform (providing such authority is grantable under state and local laws). Shoulder patches lettered to indicate the identity of the Contractor shall be worn on the left shoulder of the uniform jacket and shirt. Identification nametags shall always be worn over the right breast shirt pocket. No other identification of the Contractor or employee shall be worn or displayed on the uniform, with the exception of the VA Flash badge.

0. Contractor shall provide all proper documentation for the security guards to complete daily log activities, Security reports of incidents and or witness statements, binders with all documents and proper procedure for timesheet for the employees.

0. Insurance: A copy of the Contractor’s insurance shall be provided by the successful contractor to the Contracting Officer prior to the commencement of services Contractor shall provide all insurance coverage as required by all applicable law and is a condition of this procurement. The Contractor must provide at time of initial offer copies of all pertinent insurance certificates necessary to provide this service as required by Federal, State and Local agencies, as evidence of full compliance. All insurance coverage must be current and in force at the time of initial offer, or with any updates to be promptly forwarded to the Contracting Officer

1. Guard Services:

Assignments for may include but are not limited to the following:

1. Observation: Observe all personnel entering the facility/grounds when suspected of carrying weapons, showing hostility, or being unauthorized personnel (e.g., children unaccompanied by adults, or solicitors).

1. Entrance control: Most of the the guard’s time will be spent in and around the main entrance to the clinic. They will enforce systems of personal identification, package inspections (as necessary), and maintain a journal of all security related activities.

1. Assistance: May be requested to assist assigned personnel with a patient that is incapacitated.

1. Customer Service: Meet and deal with the general public in a manner that promotes a positive image of the VA. Maintain poise and self-control under stress. Although there will be cordial conversation with the visitors, such contacts will be brief. Security guards will not allow personal conversation or activity to interrupt patrol movement.

1. Emergencies: In the case of an emergency condition the guard shall respond in accordance with the SOP, the VA provided training and the Contractor’s provided training. Remaining calm and professional is the minimal expectation. If the guard in response to an emergency is required to leave the post in order to comply with VA or Law Enforcement directives, the time away from the duty post will not be considered as a failure of the Contractor to provide services.

1. Inspections: Perform package inspection when required. Conduct daily inspection of the sensitive recycling container that they are secured at all times. Maintain written reports for the COR.

1. Building/Grounds Surveillance: Conduct foot patrols in accordance with VA training and direction.

1. Traffic: Will periodically patrol parking lots to deter crime and ensure vehicles are legally parked. Guards will also assist in the arrival and departure of any emergency vehicles. Violators will be contacted and requested to relocate their illegally parked vehicle.

1. Security and fire systems: Monitor, investigate and report (to appropriate personnel) any activation of the audible duress alarm system. Make necessary notifications to appropriate Fire Department, Law Enforcement agency and Clinic Manager, should an alarm be received or fail. Must be familiar with all fire and disaster procedures for the clinic and help with evacuations when necessary.

1. Building rules and regulations: Observe building occupants and visitors for compliance with posted rules and regulations. Non-compliance will be reported to the program manager and/or VAMC police office.

1. Lost and found: Direct visitors/employees to the lost and found in the designated area, for any inquiry of lost items or to release found items. Receive, issue receipt, and store found articles pending disposition.

1. Law and order: Maintain law and order within the areas of assignment.

1. Unauthorized access: Discover and report (per Contractor policy in conjunction with VA policy) persons attempting to gain unauthorized access to the property.

1. Hazardous conditions: Report daily, in accordance with procedure in the Standard Operating Procedures, potentially hazardous conditions and items in need of repair, including inoperative lights, leaky faucets, toilet stoppages, broken or slippery floor surfaces, etc. to the clinic manager.

1. Additional duties: Turn off unnecessary lights, open and secure doors, ensure sensitive recycling containers are secured etc.

1. Reports and records: May prepare and maintain required reports/records and turn-in to the clinic manager.

1. Civil disturbances: Perform such other functions as may be necessary in the event of situation or occurrences such as civil disturbances or other criminal acts adversely affecting the security and safety of the Government, its employees, property and the general public lawfully on buildings or on the grounds under the control of the Government.

1. Injury or illness: Obtain professional assistance in accordance with procedures in the SOP in the event of injury or illness to Government employees or others while in the building or on the grounds.

1. Roving patrol: Will patrol clinic areas at least three times per day and as requested. Guards will be assigned vigorous and inquisitive patrol activity, which will provide the greatest frequency of visibility in all areas open to the public. Cordial conversations with visitors will be brief and will not interrupt patrol movements.

1. CONTRACTING OFFICER’S REPRESENTATIVE (COR):

The Contractor shall not accept any instructions issued by any other person(s) other than the Contracting Officer. The Government may appoint a COR. If so, a Delegation of Authority letter shall be forwarded to the using service and the Contractor after the contract has been signed, identifying the individual(s) as the COR(s).

1. CHANGES:

The Contractor is advised that only the Contracting Officer, acting within the scope of the contract has the authority to make changes which affect the contract in terms of quality, quantity, price, or delivery. In the event the Contractor effects any such change at the direction of any person other than the Contracting Officer, the change shall be considered to have been made without authority and no adjustment shall be made in the contract price to cover any increase in costs incurred as a result thereof.

1. License/Permits/Insurance: The Contractor shall be properly licensed by Federal, State and local authorities, to provide the services as defined herein. The Contractor shall provide copies of all licenses and permits.

1. QUALITY CONTROL PLAN:

0. The Contractor shall implement and maintain a complete quality control (QC) program so that all requirements are provided for as specified in the contract. The Contractor’s QCP shall include but not be limited to the following:

0. A statement describing how the Contractor shall meet the basic requirements of this contract, including staffing levels and whether the Contractor has trained and qualified employees in accordance with the qualification standards listed in this SOW, shall be provided, and updated whenever there is a turnover of personnel.

0. A method for identifying deficiencies in the quality of services performed before the performance deficiency becomes unacceptable. The QCP shall contain processes for corrective actions without dependence upon Government direction and shall maintain records of all Contractor QC inspections and corrective actions.

0. A method of recording or logging the activities of the Contractor, which would demonstrate the Contractor's ability to maintain the minimum requirements of this contract.

0. The Contractor shall provide quality control or assurance reports to the COR or CO upon request. The report shall include the results of the reviews, identification of problems and a correction plan.

12. Personnel: The Government reserves the right to accept or reject Contractor’s staff for the rendering of services. Complaints concerning Contract Personnel performance or conduct shall be dealt with by the Contractor, and/or the COR with the final decision made by the Contracting Officer.

13. Contractor Personnel Security Requirements: No access to the VA network is needed or required.

0. Any security violations or suspected violations shall be immediately reported to the VA Contracting Officer and the assigned VA Information Security Officer (ISO).

0. Copies of guard licenses and permits required by Illinois State Law will be furnished to the COR upon request.

0. The Contractor's employee shall maintain a valid state security officer's certification during the term of his/her employment under the contract.

15. Records Management:

a. The Contractor shall treat all deliverables under the contract as the property of the U.S. Government for which the Government Agency shall have unlimited rights to use, dispose of, or disclose such data contained therein as it determines to be in the public interest.

b. Contractor shall not create or maintain any records that are not specifically tied to or authorized by the contract using Government IT equipment and/or Government records.

c. The Government Agency owns the rights to all data/records produced as part of this contract.

d. Contractor agrees to comply with Federal and Agency records management policies, including those policies associated with the safeguarding of records covered by the Privacy Act of 1974. These policies include the preservation of all records created or received regardless of format [paper, electronic, etc.] or mode of transmission [e-mail, fax, etc.] or state of completion [draft, final, etc.]

e. No disposition of documents shall be allowed without the prior written consent of the Contracting Officer. The Agency and its contractors are responsible for preventing the alienation or unauthorized destruction of records, including all forms of mutilation. Willful and unlawful destruction, damage or alienation of Federal records is subject to the fines and penalties imposed by 18 U.S.C. 2701. Records may not be removed from the legal custody of the Agency or destroyed without regard to the provisions of the agency records schedules.

f. Contractor is required to obtain the Contracting Officer's approval prior to engaging in any contractual relationship (sub-contractor) in support of this contract requiring the disclosure of information, documentary material and/or records generated under, or relating to, this contract. The Contractor (and any sub-contractor) is required to abide by Government and Agency guidance for protecting sensitive and proprietary information.

16. Special Contract Security Requirements: Due to the increased emphasis on privacy and information security, the following special contract requirements are established and hereby made part of the contract entered with the Department of Veterans Affairs.

1. Privacy and HIPAA Training – TMS Course number VA 10203: Contractor and their sub-contractors assigned work under the contract are required to take an annual information security awareness training and patient privacy as established by HIPAA statues. Training must meet VHA’s and the Department of Health and Human Services Standards for Privacy of Individually-identifiable health information. Contractor shall provide documented proof to the contracting officer that all employees assigned work and/or having access to Protected Health Information have received annual training.

1. If there are any questions related to the privacy awareness training, please have a member of your staff contact the VA Privacy Service at (202) 461-6309. If there are any questions related to the information security awareness training, please have a member of your staff contact the Office of Cyber Security at (304)262-7733.

17. Policies and Regulations: The VA’s Policies and Regulations are confidential in nature and cannot be released outside of official VA channels. The VA, however, shall provide the Contractor’s employees with training on the VA’s Policies, Regulations, and SOP’s during the 8 hours of Minimum Government Furnished Training.

18. Qualifications:

1. The Contractor shall be properly licensed by Federal, State and local authorities, to provide the services required at the Rockford VA Clinic (CBOC).

1. The Contractor shall have relevant and recent (within past 4 years) experience providing the same services described herein.

1. The Contractor shall provide a Quality Control Plan that shall demonstrate the Contractor’s ability to provide the services required. This plan shall address whether the Contractor has appropriately trained and qualified employees (per the Qualification Standards listed in the SOW).

20. Period of Performance: 365 days: Contract period will consist of a base period from October 1, 2024 through September 30, 2025 (excluding all Federal Holidays). This contract may be extended by mutual agreement through an additional four (4) option periods defined as:

1. Option 1: 365 days: October 1, 2025 through September 30, 2026 (excluding all Federal Holidays).

1. Option 2: 365 days October 1, 2026 through September 30, 2027 (excluding all Federal Holidays).

1. Option Year 3: 365 days: October 1, 2027 through September 30, 2028 (excluding all Federal Holidays).

1. Option Year 4: 365 days: July 1, 2028 through June 30, 2029 (excluding all Federal Holidays).

B.3 PRICE/COST SCHEDULE

ITEM INFORMATION

BASE YEAR: 10/1/24-9/30/25 PROFESSEIONAL AND COURTEOUS, UNIFORMED AND UNARMED SECURITY GUARD SERVICES FOR THE MILWAUKEE COMMUNITY RESOURCE AND REFERRAL CENTER (CRRC)

HOURLY RATE $

Contract Period: Base POP Begin: 10-01-2024 POP End: 09-30-2025 PRINCIPAL NAICS CODE: 561612 - Security Guards and Patrol Services PRODUCT/SERVICE CODE: R430 - Support - Professional: Physical Security and Badging

OPTION YR 1: 10/1/25-9/30/26 PROFESSEIONAL AND COURTEOUS, UNIFORMED AND UNARMED SECURITY GUARD SERVICES FOR THE MILWAUKEE COMMUNITY RESOURCE AND REFERRAL CENTER (CRRC)

Contract Period: Option 1 POP Begin: 10-01-2025 POP End: 09-30-2026

OPTION YR 2: 10/1/26-9/30/27 PROFESSIONAL AND COURTEOUS, UNIFORMED AND UNARMED SECURITY GUARD SERVICES FOR THE MILWAUKEE COMMUNITY RESOURCE AND REFERRAL CENTER (CRRC)

Contract Period: Option 2 POP Begin: 10-01-2026 POP End: 09-30-2027

OPTION YR 3: 10/1/27-9/30/28 PROFESSIONAL AND COURTEOUS, UNIFORMED AND UNARMED SECURITY GUARD SERVICES FOR THE MILWAUKEE COMMUNITY RESOURCE AND REFERRAL CENTER (CRRC)

Contract Period: Option 3 POP Begin: 10-01-2027 POP End: 09-30-2028

OPTION YR 4: 10/1/28-9/30/29 PROFESSIONAL AND COURTEOUS, UNIFORMED AND UNARMED SECURITY GUARD SERVICES FOR THE MILWAUKEE COMMUNITY RESOURCE AND REFERRAL CENTER (CRRC)

Contract Period: Option 4 POP Begin: 10-01-2028 POP End: 09-30-2029

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (NOV 2023)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at Federal Acquisition Regulation (FAR) 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the Contracting Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include—

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer—System for Award Management, or 52.232-34, Payment by Electronic Funds Transfer—Other Than System for Award Management), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by EFT.

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR part 1315.

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark or copyright, arising out of the performance of this contract, provided the Contractor is reasonably notified of such claims and proceedings.

(i) Payment.—

(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt Payment Act (31 U.S.C. 3903) and prompt payment regulations at 5 CFR part 1315.

(3) Electronic Funds Transfer (EFT). If the Government makes payment by EFT, see 52.212-5(b) for the appropriate EFT clause.

(4) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date which appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

(5) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall—

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the—

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order number, if applicable;

(C) Affected line item or subline item, if applicable; and

(D) Contractor point of contact.

(ii) Provide a copy of the remittance and supporting documentation to the Contracting Officer.

(6) Interest.

(i) All amounts that become payable by the Contractor to the Government under this contract shall bear simple interest from the date due until paid unless paid within 30 days of becoming due. The interest rate shall be the interest rate established by the Secretary of the Treasury as provided in 41 U.S.C. 7109, which is applicable to the period in which the amount becomes due, as provided in (i)(6)(v) of this clause, and then at the rate applicable for each six-month period as fixed by the Secretary until the amount is paid.

(ii) The Government may issue a demand for payment to the Contractor upon finding a debt is due under the contract.

(iii) Final decisions. The Contracting Officer will issue a final decision as required by 33.211 if—

(A) The Contracting Officer and the Contractor are unable to reach agreement on the existence or amount of a debt within 30 days;

(B) The Contractor fails to liquidate a debt previously demanded by the Contracting Officer within the timeline specified in the demand for payment unless the amounts were not repaid because the Contractor has requested an installment payment agreement; or

(C) The Contractor requests a deferment of collection on a debt previously demanded by the Contracting Officer (see 32.607-2).

(iv) If a demand for payment was previously issued for the debt, the demand for payment included in the final decision shall identify the same…