36C25221Q0554.docx

36C25221Q0554

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

DUNS:

DUNS+4:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

695-22-1-5127-0002 36C25221Q0554 06-11-2021 Klug,Michelle 224-610-3248 06-28-2021 16:30

CDT

36C252 Department of Veterans Affairs Great Lakes Acquisition Center (GLAC) 3001 Green Bay Road North Chicago IL 60064 X X 561612 $22 Million N/A X Clement J Zablocki VAMC Union Grove CBOC 5000 West National Ave Milwaukee WI 53295 36C252 Department of Veterans Affairs Great Lakes Acquisition Center (GLAC) 3001 Green Bay Road North Chicago IL 60064

See CONTINUATION Page Security Guard Services for Clement J Zablocki VAMC and Union Grove CBOC.

Period of Performance is 10-1-2021 thru 9-30-2022.

****As a reminder all Attachments in Section D must be completed with your offer***** See CONTINUATION Page X Ashley Johnson Contracting Officer B.1 CONTRACT ADMINISTRATION DATA (continuation from Standard Form 1449)

OFFERORS MUST COMPLETE AND RETURN ALL INFORMATION DESIGNATED HEREIN PRIOR TO THE TIME SPECIFIED IN BLOCK 8 OF SF 1449 IN ORDER TO BE CONSIDERED FOR AWARD.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

1. CONTRACT ADMINISTRATION: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

CONTRACTOR NAME _____________________________________

ADDRESS ________________________________________________

CITY-STATE-ZIP __________________________________________

POINT OF CONTACT/TITLE ________________________________

DUNS NUMBER NO. ______________________________________

CONTRACTOR’S PAST PERFORMANCE POINT OF CONTACT

(IF DIFFERENT THAN ABOVE):

NAME: __________________________________________

EMAIL ADDRESS:_________________________________

b. GOVERNMENT: ASHLEY JOHNSON, CONTRACTING OFFICER

MICHELLE KLUG, CONTRACTING SPECIALIST

CONTRACTING OFFICE CODE: 36C252

MILWAUKEE WI 53214

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

a. FAR 52.232-33 PAYMENT BY ELECTRONIC FUNDS TRANSFER – SYSTEM FOR AWARD MANAGEMENT (OCT 2018)

3. INVOICES:

a. Invoices shall be submitted (monthly)in arrears in accordance with: 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV 2018)

b. Payments shall be made in arrears upon receipt of a properly prepared invoice

c. The VA has mandated electronic invoice submission to the Veterans Affairs Financial Services Center (VAFSC). VAFSC has partnered with Tungsten Network e-Invoicing network, for submissions of all electronic invoices to VA. Tungsten Network electronic invoicing is free to all VA vendors. In order to submit electronic invoices, all VA vendors must register with Tungsten Network by submitting an email to VA.Registration@Tungsten-Network.com or calling 1-877-752-0900 option 2 for Enrollment.

d. Contractor shall submit an electronic invoice by the tenth (10th) of the following month services were performed to the Veterans Affairs Financial Services Center (VAFSC) e-Invoice through the website at https://portal.Tungsten-Network.com/Login.aspx. For questions regarding the submission of VA electronic invoices, Tungsten Network customer service may be contacted at 1-877-489-6135.

e. All invoices shall reference the vendor name and address, customer name, contract number, appropriate obligation/funding order number, description of services provided, quantity, unit price, and total invoice amount (any additional info). Invoices shall also include any payment discount terms.

4. GOVERNMENT INVOICE ADDRESS (See SF1449 Block 18):

a. All invoices from the contractor shall be submitted electronically in accordance with 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV 2018)

b. Facsimile, e-mail, and scanned documents are not acceptable forms of submission for payment requests.

c. VA’s Electronic Invoice Presentment and Payment System – The Veterans Affairs Financial Services Center (VAFSC) uses a third-party contractor, Tungsten Network e-Invoice, to transition vendors from paper to electronic invoice submission. Please go to this website: http://www.tungsten-network.com/customer-campaigns/veterans-affairs-us/ to begin submitting electronic invoices, free of charge.

d. As of July 1, 2020, the VA10091 form has been eliminated and the VAFSC is requiring our vendors to update and add their information in the Customer Engagement Portal (CEP) at https://www.cep.fsc.va.gov/. This is for new vendors being added to FMS only.

e. For assistance setting up e-Invoice, the below information is provided:

i. * Tungsten Network e-Invoice Setup Information: 1-877-489-6135

* Tungsten Network e-Invoice email: VA.Registration@Tungsten-Network.com

* FSC e-Invoice Contact Information: 1-877-353-9791

* FSC e-invoice email: vafsccshd@va.gov

5. ACQUISITION OF COMMERCIAL ITEMS:

This Request for Quote (RFQ) solicitation is issued under the authority of FAR Part 13.5 Simplified Procedures for Certain Commercial Items in which simplified acquisition procedures in FAR Part 13 will be used. FAR Part 14 and 15 will not be used. From this RFQ, the Government intends to award a firm fixed price contract where the contractor provides a price that is not subject to any adjustment on the basis of the contractor’s cost experience in performing the contract.

6. RFQ QUESTIONS:

In order to maintain integrity of this solicitation and subsequent award date, all offerors are advised that any question and answer requests must be submitted in a written form via e-mail to the Michelle.Klug2@va.gov no later than TUESDAY JUNE 22TH, AT NOON LOCAL TIME. Contracting will issue a consolidated response via solicitation amendment to https://beta.sam.gov Contract Opportunities within 5 business days to all parties

7. CONTRACTING OFFICER AUTHORITY:

The Contracting Officer is the only person authorized to approve changes or modify any of the requirements under this contract. The Contractor shall communicate with the Contracting Officer on all matters pertaining to contract administration. Only the Contracting Officer is authorized to make commitment or issue changes that will affect price, quantity or quality of performance of this contract. In the event the Contractor effects any such change at the direction of any person other than the Contracting Officer, the change shall be considered to have been made without authority and no adjustment will be made in the contract price to cover any increase in cost incurred thereof.

8. IDENTIFICATION, PARKING, SMOKING AND VA REGULATIONS:

a. It is the responsibility of the Contractor to park in the appropriate designated parking areas. Information on parking is available from the VA Police Section. The VA will not invalidate or make reimbursement for parking violations of the Contractor under any conditions.

b. All VA facilities are drug free.

c. All contractor personnel are required to adhere to all VA rules and regulations.

d. Smoking is prohibited on the entire campus, both inside and outside the VA Facility

e. Possession of weapons is prohibited. Enclosed containers, including tool kits, shall be subject to search. Violations of VA regulations may result in citation answerable in the United States (Federal) District Court, not a local district, state, or municipal court.

f. VHA DIRECTIVE 1192: This Veterans Health Administration (VHA) directive establishes policy and provides guidance for the prevention of seasonal influenza in VHA facilities through the vaccination or masking of health care personnel (HCP). AUTHORITY: Title 38 United States Code (U.S.C.) 7301(b), 7318(b). Contractor is responsible in ensuring that all aspects of this directive are implemented, including providing face masks and influenza vaccines for all employees working at a VA facility.

9. SECURITY & PRIVACY CONTROL:

Non-PIV Card:

Applies to unsupervised, logical and/or physical access for less than 6 months OR less than 180 aggregate days in a one-year period

Defined in VA Directive 0735 as: “Non-PIV Credential: A VA ID card containing a photograph issued to persons who do not require a PIV Credential but need unaccompanied, infrequent access to VA facilities or information systems for a period not to exceed six (6) months.”

All contractor employees are subject to the same level of investigation as VA employees who have access to VA Sensitive Information. The level of background investigation commensurate with the level of access needed to perform in accordance with the statement of work is: Special Agreement Check (SAC). This requirement is applicable to all subcontractor personnel requiring the same access.

A SAC is an automated records check conducted by the Federal Bureau of Investigation in collaboration with the Office of Personnel Management.

The current FY21 fees associated with background investigations: SAC is $22. This fee is the responsibility of the Contractor and will be billed accordingly.

STATEMENT OF WORK (SOW)

Security Guard Services for the Milwaukee VA Medical Center (VAMC) and Union Grove Community Based Outpatient Clinic (CBOC)

1) SCOPE OF WORK: The purpose of this requirement is to provide professional and courteous uniformed and unarmed security guard services for the Department of Veterans Affairs (VA) Clement J. Zablocki VA Medical Center (Milwaukee) and the Union Grove CBOC. The services provided shall be performed in such a manner as to ensure the safety and welfare of patients, visitors and staff. The Contractor shall furnish all transportation, management, supervision, personnel, equipment, training and supplies necessary to provide unarmed, uniformed guard services in accordance with all the terms and conditions defined herein.

2) COVERAGE REQUIREMENT: The awarded contract shall provide specific details as to the locations and hours being ordered for each period of performance. If additional services are needed they shall be procured separately from this contract. Location specific duties may also be incorporated into the SOW with the addition of any new locations for guard coverage via modification to the contract. The hours listed below are estimates based on current VA needs, however, more or less hours may be ordered depending on the needs of the Government. All locations and personnel coverage must always be met and it is the responsibility of the contractor to contact the Milwaukee VA Police Service when a contracted employee shall be replaced due to contracted employee calling off and may be delayed arriving at their post. Each post must be covered when contracted employee is late, calls off and or on vacation. Selected security assignments may be cancelled by the Milwaukee VAMC under this contract. The VA shall give the contractor notice about the reduction in security guard services.

Coverage required based on current needs is as follows:

Period of Coverage

Total Hours per 12-month period: 2,470 hours 30-minute lunch break are not compensated under this assignment.

Period of Coverage

Total Hours per 12-month period: 2,080 hours

Period of Coverage

Total Hours per 12-month period: 2,080 hours

Total Hours per 12-month period: 2,080 hours

Period of Coverage

Total Hours per 12-month period: 8,760 hours To include all Federal Holidays 30-minute lunch break are compensated under this assignment.

Period of Coverage

Total Hours per 12-month period: 2,080 hours 30-minute lunch break are not compensated under this assignment.

** If it falls under the schedule day to work. To include all Federal Holidays (This may be cancelled with proper notification under the contractual Agreement)

The Federal Holidays Observed by the VA are as follows:

Contract employees are not paid holiday pay if not worked; however, the Contractor shall be responsible for staffing the DOM 123 post and the Emergency Department post on Federal Holidays, the price of which, shall be included in this contract.

3) PERSONNEL:

Contractor employees providing services under this contract shall not have any criminal record. The Contractor shall have established hiring practices, complete their own background checks, to include interviews, reference checks and prior experience to ensure suitability of performance under this Contract. Contractor shall provide documentation to the Contracting Officer or Contracting Officer’s Representative (COR) of these completed background checks to include documentation that the applicant is qualified under the contract. Contractor personnel shall complete the Government background investigation Special Agreement Check (SAC). Contractor employees shall not commence work until the Contracting Officer Representative has received notification that the investigation is favorable, and the adjudication is completed. All contractors’ personnel shall initiate a SAC at the PIV office located in building 70, room 70-E41. Contractors must be able to complete semi-annual training for all security guard to ensure all procedures of each post are adequately addressed. For example, Standard Operating Procedures, Proper Screening of visitors, documenting daily logs and incident reports must be adhered to. Contractor shall ensure supervisors conducts inspection and audits with contract employees. All Contractor personnel who shall provide security guard services shall obtain ID/flash badges from the PIV office and shall always display/wear the Contractor’s ID/Flash badge on VA premises.

Guards must be capable of being bonded and the successful Contractor shall provide proof of bonding prior to the commencement of services.

The Contractor shall assign a Point of Contact (POC) for the purpose of ensuring compliance with all provisions of this contract. The Contractor POC shall be available to report on site if requested and have the ability to address performance issues.

Qualification Requirements of Contractor Personnel:

a. Supervisor:

The Contractor shall provide a supervisor for weekly inspections and problem corrections on site. In addition, the Supervisor shall be available for direct communication with Security Guard(s) on duty during their entire shift.

i. Supervisors shall have a background with a minimum of two (2) years of successful experience in field supervision (civil community law enforcement, military service law enforcement or security, commercial or industrial guard service or security).

ii. Supervisor must have the ability to conduct training with the responsibilities for each security guard post and provide updates and retraining to the security guards to ensure their employees stay current with their responsibilities.

iii. Supervisor must have experience in de-escalation skills and strong communication skills.

iv. The Contractor shall provide the name(s), telephone number(s), and addresses of the on-site or in-field supervisor, in writing, to the Contracting Officer prior to performance under this contract. The term "supervisor" means a person designated, in writing, by the Contractor, who has authority to act, for the Contractor, on a day-to-day basis at the worksite or vicinity.

v. Supervisors shall monitor the hours of duty of personnel to ensure compliance with the requirements of this contract. Field Supervisors must periodically visit the VA Facility.

vi. The payments for leave, including sick leave or vacation time, are the responsibility of the Contractor.

vii. The Supervisor shall meet all the Security Guard Qualifications.

viii. The Contractor shall provide the level of supervision to ensure that the contracted employees are properly performing all duties as specified in accordance with the contract.

ix. The Supervisor shall collect all logs/reports weekly from each post and provide a copy to the Police Service Representative/POC.

x. The on-site or in-field supervisor shall assure that Security Guard(s):

· Are in uniform and present in a neat appearance;

· Maintain a continued state of proper training;

· Possess the necessary licenses, etc.;

· Maintain continued liaison with the COR or designated alternate

· Documentation is accurate

· Collecting all daily logs and security reports

· Ensuring all contracted employees are properly trained

· Complete proper investigations for disciplinary measures needed for contracted employees

· Ensure all posts are properly covered

b. Security Guards Minimum Qualification Standards:

i. Must possess a high school diploma or equivalency. Must demonstrate the ability to read, understand and apply printed rules, detailed orders, instruction, and training materials. Must have the ability to construct and write clear, concise, accurate and detailed reports.

ii. Must be literate in English to the extent of reading and understanding printed regulation, detailed written orders, training instruction and material, and shall be able to compose reports which convey complete information in a clear and concise manner.

iii. Must have two (2) years’ experience demonstrating the ability to meet and deal with the general public and the ability to maintain poise, self-control under stress, have de-escalation skills and strong communication skills.

iv. Must have the ability to meet and work with the general public in a professional manner.

v. Have the ability and understanding working with behavioral health individuals.

vi. Health and Physical Fitness Requirements: All employees assigned by the Contractor to work under this contract shall:

a) Be capable of detaining person(s) while VA or Police are notified;

b) Possess binocular vision correctable to 20/30 (Snellen);

c) Be capable of hearing ordinary conversation at 15ft with either ear without benefit of a hearing aid;

d) Be physically able to perform all general duties, functions, and activities as outlined in this SOW;

e) Have documented tuberculosis testing (TB) every two years. Shall have tested as TB-free prior to starting work under this contract.

f) Be in good general health without physical defects or abnormalities, which would interfere with the performance of these duties;

g) May be subject to urinalysis to screen for illegal drug use on a random basis.

vii. Each employee shall be given a physical examination without cost to the Government or the employee, and medical certification attesting to the results of this examination shall be available to the VA upon request.

viii. In addition, all Contractor employees providing services specified under this contract shall undergo a psychological assessment without cost to the Government. Certification attesting to the results of this examination shall be available to the VA upon request. This psychological assessment shall be carried out in accordance with accepted professional standards by a physician or licensed practitioner authorized to conduct such examinations. Security guard duties include personal encounters with patients, visitors, and employees of the Government. Encounters are often with mentally ill, irrational or disturbed persons, who, although assaultive or destructive, shall be handled with understanding, full control of force, and unimpeded judgment. Any individual having any emotional or mental condition, which could cause the individual to be a hazard to others or self, (i.e. in stressful situations and/or during physical altercations), shall not be allowed to perform services under this contract.

4) GOVERNMENT-FURNISHED PROPERTY AND SERVICES: FAR Clause 52.245-1 Government-Furnished Property (Short Form) contains the basic requirements for the operation, maintenance and protection of government property. Below are some key Government properties relevant to this contract.

i. Standard Operation Procedures (SOP): Copies of the SOP’s for the Milwaukee VA Medical Center and the Union Grove VA CBOC shall be available at the duty post and shall contain complete duty instructions for the post and include instructions for emergency and other procedures. The SOP’s shall not be removed from Government property or reproduced or copied in any manner unless authorized by the Contracting Officer. VA reserves the right to update the SOP as required by regulations, policies, procedures or Executive Orders issued by the President of the United States. Most changes should be minor in nature and have no impact on the terms and conditions of this contract. In the event of major changes, the Contracting Officer shall address the issues in writing to the Contractor. As far as possible, the Contractor’s staff shall implement any change immediately and address any conflicts or issues through the Contractor to the Contracting Officer.

ii. Security Equipment: The Union Grove CBOC has portable panic alarms and camera views to monitor, building 123 front office has camera views of the common area to monitor and Parking Garage has camera views of the garage to monitor.

iii. Communications: A two-way radio to communicate with the Milwaukee VA Police Service shall be provided to the exterior Milwaukee VA guard, Bldg. 43 guard, parking garage guard, Dom 123 guards may be provided to other guards as seen fit by the VA Police Service. The use of the telephones, cell phones, tablets for other than VA related business is inappropriate while on the post and may be grounds for removal of Contractor’s staff.

5) CONTRACTOR-FURNISHED PROPERTY AND SUPPLIES: The Contractor shall furnish and maintain in acceptable condition, at no cost to the Government, all items of uniform and equipment necessary to perform the services required herein, (and specified below), and additional items as needed, within reason.

i. Communication Equipment: The Contractor shall provide a method for immediate communications between the guard on duty and the Contractor’s Supervisor on duty. This can be by cell phone or radio system but must be provided by equipment furnished by the Contractor. This communication system shall be efficient and effective for the fulfillment of the contract.

ii. Uniforms: Contractor personnel shall always wear professional uniforms while in the performance of his/her duties. The color of the Contractor’s guard force uniforms shall be a color in general use by large guard or police organizations. All employees performing under this contract shall wear the same color and style of uniform. Female members of the guard force shall wear appropriately styled uniforms. Uniforms include but not limited to pants, shirts, sweaters, jackets, and winter gear.

iii. Appropriately lettered breast and cap badges, indicating the jurisdiction from which authority is obtained, shall be worn as part of the uniform (providing such authority is grantable under state and local laws). Shoulder patches lettered to indicate the identity of the Contractor shall be worn on the left shoulder of the uniform jacket and shirt. Identification nametags shall always be worn over the right breast shirt pocket. No other identification of the Contractor or employee shall be worn or displayed on the uniform, with the exception of the VA Flash badge.

iv. Contractor shall provide all proper documentation for the security guards to complete daily log activities, Security reports of incidents and or witness statements, binders with all documents and proper procedure for timesheet for the employees.

6) GENERAL GUARD DUTIES:

Assignments for all locations shall include but are not limited to the following:

Observation: At all times observe all employees, veterans and visitors entering the facility/grounds. The contract employee should be aware if anyone person is suspected of carrying weapons, showing hostility, or being unauthorized personnel (e.g., children unaccompanied by adults, or solicitors).

Assistance: May be requested to assist assigned government personnel with a patient that is incapacitated.

Customer Service: The security guard shall practice exceptional customer service and a professional demeanor correcting any deviations to policy. Meet and work with the general public in a manner that promotes a positive image of the VA. Maintain poise and self-control under stress. Although there will be cordial conversation with the visitors, such contacts shall be brief. Security guards shall not allow personal conversation or activity to interrupt patrol movement.

Emergencies: In the case of an emergency condition the guard shall respond in accordance with the SOP, VA provided training and the Contractor’s provided training. Remaining calm and professional is the minimal expectation. If the security guard in response to an emergency situation is required to leave the post in order to comply with VA or Law Enforcement directives, the time away from the duty post shall not be considered as a failure of the Contractor to provide services, however all other times the guard shall not leave his or her post except when properly relieved by another guard or notifying police service when a break is needed.

Daily Logs/reports: Shall conduct and complete daily logs at each post and document security reports when it was established an event occurred and resulted in moderate to serious events. All daily logs and reports shall be turned over to the guard supervisor.

Inspections: Perform package inspection when required. Perform specific inspection for each post and conduct daily inspection of assigned posts. Maintain written reports for Police Service.

Building/Grounds Surveillance: Conduct foot/stationary patrols in accordance with VA training guidelines, direction and supervisors’ training/procedures. Maintain an operations journal, documenting all security related activity. Maintain visitor logs.

Traffic: (Milwaukee exterior guard) During peak traffic (high volume) times, direct traffic (vehicle and/or pedestrian) in and around the Valet pick-up/drop-off point located at the east entrance. Ensure the traffic pattern/flow into the Valet area is safe and controlled. During non-peak traffic times at the east entrance, the guard shall patrol the adjacent parking areas and South Entrance to ensure parking compliance. Violators shall be contacted and requested to relocate their illegally parked vehicle. (Union Grove CBOC guard) Direct traffic when needed.

Security and fire systems: Monitor, investigate and report (to appropriate personnel) any activation of the audible duress alarm system, motion alarms and wanderguard alarms. Make necessary notifications to appropriate Fire Department, Law Enforcement agency and Clinic Manager, should an alarm be received or fail.

Building rules and regulations: Observe building occupants and visitors for compliance with all posted rules and regulations.

Lost and found: (Milwaukee guards) Direct visitors/employees to the lost and found office located in the Building 111, for any inquiry of lost items or to release found items.

(Union Grove CBOC) Receive, issue receipt, and store found articles pending disposition.

Law and order: Maintain law and order within the areas of assignment.

Unauthorized access: Discover and detain (per Contractor policy in conjunction with VA policy) persons attempting to gain unauthorized access to the property.

Hazardous conditions: Report daily, in accordance with the Standard Operating Procedures, potentially hazardous conditions and items in need of repair, including inoperative lights, leaky faucets, toilet stoppages, broken or slippery floor surfaces, etc.

Additional duties: Turn off unnecessary lights in common areas, secure doors and ensure sensitive items are secured.

Reports and records: Maintain VA or Contractor forms necessary to record daily activities and or proper documentations for reports, required by the VA Police. Document daily or special events as trained. Perform routine clerical duties associated with this position.

Civil disturbances: Perform other functions as necessary in the event or occurrence of civil disturbances or other criminal acts adversely affecting the security and safety of the Government, its employees, property and the general public lawfully on buildings or on the grounds of the Government.

Injury or illness: Obtain professional assistance in accordance with procedures in the SOP in the event of injury or illness to Government employees or others while in the building or on the grounds.

7) LOCATION SPECIFIC GUARD DUTIES (this section may be updated to incorporate any guard specific duties at new locations within the Milwaukee VAMC or Union Grove CBOC):

i. Building 43: The security guard shall practice exceptional customer service and a professional demeanor correcting any deviations to policy. The post requires continuous standing and walking inside and outside of the building to ensure visibility and deterrence. Foot patrols of all floors shall be conducted hourly and documented in a daily log. Outside patrol and foot patrols shall monitor traffic control and anyone violating the current no smoking policy. Monitoring waiting areas during foot patrols. Before securing the building for the night, a walk-through of all floors, stairwells and bathrooms shall be completed. The guard is expected to enforce the smoking policy, parking policy, Covid-19 policy in the area and must contact the VA Police Service for ticketing (if needed) and make all attempts with voluntary compliance. The security guard is expected to contact the VA Police Service for any assistance, to include traffic accidents, disruptive individuals, suspicious activity, medical emergencies and criminal activity. Complete radio checks with Police Service on an hourly basis to include radio checks beginning of tour and end of tour. Checking all entrances of the building to ensure all entrances/exits are always properly secured. Maintain accountability of all police radios assigned to building 43. Assist with the proper procedures with Category I Behavioral Flagged Veterans until the VA Police Service can arrive. Security Guard shall document all activities in daily log in a timely fashion to include incident reports and turn-in all documents to the security guard supervisor.

ii. Guard Shack – Parking Garage: The security guard shall practice exceptional customer service and a professional demeanor correcting any deviations to policy. The security guard shall ensure only visitors, patients with appointments and authorized personnel access the garage while not granting access to unauthorized personnel during the specified times of 6:00 am to 2:30 pm. Security guard shall view the list of authorized personnel for authorization and shall notify VA Police Service for any violators. The security guard shall complete radio checks on an hourly bases to include radio checks beginning of tour and end of tour with VA Police. Security guard shall monitor cameras views located in the guard shack for any suspicious activity, medical emergencies, motor vehicle accidents and the public needing assistance. The security guard shall be properly relieved of his duties for breaks with the Valet security guard. This post shall have continuous monitoring during the assigned hours posted unless under extenuating circumstances. The security guard is expected to contact the VA Police Service for any assistance, to include traffic accidents, disruptive individuals, suspicious activity, medical emergencies and criminal activity. Security Guard shall document all activities in daily log in a timely fashion to include incident reports and turn-in all documents to the security guard supervisor.

iii. Domiciliary (Building 123): The security guard shall monitor the entry and exit of all individuals through the Domiciliary (Building 123) entry point which includes the following:

1. Control the foot traffic so that no individuals enter or exit without proper authorization (Main Entrance). This shall be done 24 hours a day, 365-day period.

2. The security guard shall complete radio checks on an hourly bases to include radio checks beginning of tour and end of tour with VA Police.

3. The security guard shall practice exceptional customer service and a professional demeanor correcting any deviations to policy.

4. Visitors are required to sign in and out in logbooks when entering or exiting the building:

a) Residents/Patient are required to turn in their Resident ID and keys when leaving the building. These items are kept at the front desk until they return.

b) Resident/Patient passes are provided by the Case Manager/Dom Assistant to the Resident/Patient and verified by the front door security.

c) Upon return (Resident/Patient) passes are signed, date and time by the security guard and the Resident ID and keys are returned. The Resident/Patient are expected to return the pass to the Dom Assistant.

5. All Residents/Patients and Visitors entering the building shall be asked if they have any bags, weapons, alcohol, drugs or contraband prior to entering the building. They are also asked to empty their pockets into a container to verify there are no restricted items in their pockets.

6. All bags, packages, pursues, backpacks brought in by Residents/Patients shall be inspected for any contraband. The inspection must be methodical to ensure no contraband enters the facility. Police and Dom management staff are to be notified if contraband is detected.

7. Visitors are to sign in and out in a logbook, asked who they plan to see, and allowed in the building only during visiting hours unless there is an exception granted by management.

8. Visitors are to place all belongings into lockers under the supervision of the security guard. The security guard shall lock the items in the lockers and maintain control of the key.

9. Employees who do not work in the building and do not have badge access must be screened and treated as a visitor. All employees that do not work in the building must sign in and sign out.

10. CCTV monitor shall be monitored by the security guards. When there are no individuals entering or exiting the building CCTV shall be monitored.

11. Notify the VA Police Service at 42222 if any of the camera views fail or require service.

12. Unusual or inappropriate behaviors by staff, visitors or residents must be reported to Dom staff, police and/or Dom management.

13. All security guards assigned to this post must have training with drug recognition, and other contraband items that are not accepted into the Domiciliary.

14. The security guard is expected to contact the VA Police Service for any assistance, to include traffic accidents, disruptive individuals, suspicious activity, medical emergencies and criminal activity.

15. Security Guard shall document all activities in daily log in a timely fashion to include incident reports and turn-in all documents to the security guard supervisor.

iv. Union Grove CBOC: The post requires continuous standing and walking in the area to ensure visibility and deterrence. In addition are the following duties;

1. Tours of the clinic shall be conducted hourly and documented in a daily log. Before securing the building for the night, a walk-through of the entire clinic to include bathrooms shall be completed.

2. The security guard is expected to enforce policies associated with rules and regulations to include the smoking policy and parking policy in the area. The security guard shall practice exceptional customer service and a professional demeanor correcting any deviations to policy. Should any need for Law Enforcement assistance arise, Racine County Sheriff Office shall be immediately contacted for assistance. An incident report shall be filled out and faxed to the Milwaukee VA Police Service with a follow up telephone call.

3. The security guard shall monitor the Security escort wireless panic alarm system for any alarm activations and respond to assess the situation. The security guard shall request local Law Enforcement assistance if necessary. Monthly testing of the panic alarm system shall be conducted with the results faxed to the Milwaukee VA Police Service. Should the system require maintenance due to failure or deficiencies, the security guard shall contact the Milwaukee VA Police Service at 42222.

4. The security guard shall coordinate monthly testing of the intrusion alarms within the clinic with the assistance of the Milwaukee VA Police Service. The guard shall be requested to walk the alarmed areas while the Milwaukee VA Police Service Physical Security Specialist or designated representative monitors the intrusion alarms for activation and documents the results.

5. The security guard shall monitor the Milestone camera system and identify any need for service to failed cameras. The security guard shall also test weekly, all functionality of the cameras to include pan, tilt, zoom and recording capabilities. Notification of camera service necessity shall be immediately communicated to the Milwaukee VA Police Service at 42222.

6. Security Guard shall document all activities in daily log in a timely fashion to include incident reports and turn-in all documents to the security guard supervisor.

v. Emergency Department: The security guard shall practice exceptional customer service and a professional demeanor correcting any deviations to policy. The post requires continuous standing and walking in the area to ensure visibility and deterrence. The guard shall also be required to randomly monitor the CCTV monitor to ensure the cameras are operational and notify the VA Police Service of any deficiencies. Foot patrols in the Emergency Department area, Ambulance Bay, Urgent Care area, Pharmacy hallway, East Entrance and Emergency Department waiting area shall be conducted hourly and documented in the daily log. During the foot patrols the security guard shall ensure all doors leading into the Emergency Department and Urgent Care are properly secured. The security guard is expected to enforce policies associated with rules and regulations. The Security guard shall report to the Charge Nurse at the beginning of the tour to be briefed with any ongoing concerns. The security guard shall complete radio checks on an hourly bases to include radio checks beginning of tour and end of tour with VA Police. The security guard is expected to contact the VA Police Service for any assistance, to include traffic accidents, disruptive individuals, suspicious activity, medical emergencies and criminal activity. The security guard shall assist with Category I Behavioral Flagged Veterans until the VA Police Service can arrive. Security guard shall document all activities in daily log in a timely fashion to include incident reports and turn-in all documents to the security guard supervisor.

vi. Building 111 (Valet Area): The security guard shall practice exceptional customer service and a professional demeanor correcting any deviations to policy. The post requires continuous standing and walking in the area to ensure visibility, deterrence and traffic control. Presence at the Main Entrance traffic area shall be constant during the hours of 0730 to 1600 hours Monday through Friday to assist with traffic control, pedestrian safety and the valet procedures. The security guard is expected to enforce policies associated with rules, regulations and provide guidance to visitors, veterans and employees with parking and directions. The security guard is expected to contact the VA Police Service for any assistance, to include traffic accidents, disruptive individuals, suspicious activity, medical emergencies and criminal activity. During low traffic times the security guard shall conduct periodic checks at the South Entrance canopy area and assist with breaks for the other security posts, this would include the parking garage. The security guard shall complete radio checks on an hourly bases to include radio checks beginning of tour and end of tour with VA Police. Security guard shall document certain activities in the daily log; however, all incident reports must be turned-into the security guard supervisor in a timely fashion. Security guard shall always wear a safety traffic vest to ensure the safety of the security guard.

8) IDENTIFICATION, PARKING, SMOKING, AND VA REGULATIONS:

The Contractor's employees shall always wear visible identification while on the premises of the VA. It is the responsibility of the Contractor to park in the appropriate designated parking areas. Information on parking is available from VA Police Service. The VA shall not invalidate or make reimbursement for parking violations of the Contractor under any conditions. Smoking is prohibited at the VA Medical Center property. Possession of weapons is prohibited. Enclosed containers, including tool kits, shall be subject to search. Violations of VA regulations may result in citation answerable in the United States (Federal) District Court, not a local district, state, or municipal court.

9) CONTRACTING OFFICER’S REPRESENTATIVE (COR):

The Contractor shall not accept any instructions issued by any other person(s) other than the Contracting Officer. The Government may appoint a COR. If so, a Delegation of Authority letter shall be forwarded to the using service and the Contractor after the contract has been signed, identifying the individual(s) as the COR(s).

10) CHANGES:

The Contractor is advised that only the Contracting Officer, acting within the scope of the contract has the authority to make changes which affect the contract in terms of quality, quantity, price, or delivery. In the event the Contractor effects any such change at the direction of any person other than the Contracting Officer, the change shall be considered to have been made without authority and no adjustment shall be made in the contract price to cover any increase in costs incurred as a result thereof.

11) LICENSES/PERMITS/INSURANCE:

The Contractor shall be properly licensed by Federal, State and local authorities, to provide the services as defined herein. The Contractor shall provide copies of all licenses and permits.

12) QUALITY CONTROL PLAN:

a. The Contractor shall implement and maintain a complete quality control (QC) program so that all requirements are provided for as specified in the contract. The Contractor’s QCP shall include but not be limited to the following:

i. A statement describing how the Contractor shall meet the basic requirements of this contract, including staffing levels and whether the Contractor has trained and qualified employees in accordance with the qualification standards listed in this SOW, shall be provided and updated whenever there is a turnover of personnel.

ii. A method for identifying deficiencies in the quality of services performed before the performance deficiency becomes unacceptable. The QCP shall contain processes for corrective actions without dependence upon Government direction and shall maintain records of all Contractor QC inspections and corrective actions.

iii. A method of recording or logging the activities of the Contractor, which would demonstrate the Contractor's ability to maintain the minimum requirements of this contract.

b. The Contractor shall provide quality control or assurance reports to the COR or CO upon request. The report shall include the results of the reviews, identification of problems and a correction plan.

13) PERSONNEL:

The Government reserves the right to accept or reject Contractor’s staff for the rendering of services. Complaints concerning Contract Personnel performance or conduct shall be dealt with by the Contractor, and/or the COR with the final decision made by the Contracting Officer.

14) CONTRACTOR PERSONNEL SECURITY REQUIREMENTS:

No access to the VA network is needed.

15) VA SENSITIVE INFORMATION & DATA SECURITY REQUIREMENTS

a. Paper, plastic or other similar based media containing VA sensitive data that is not sent to the VA shall be properly disposed of by the Contractor by methods such as shredders with no larger than 1/8-inch width cuts and then crosscut. This media shall be destroyed such that information may not be retrieved. Media with small print, such as microfilm shall be destroyed such as to render the information unrecoverable.

b. The Contractor shall take due diligence to ensure that VA sensitive information and data that is viewed, faxed or similarly transmitted, or discussed verbally is protected from unapproved disclosure.

c. VA sensitive information and data shall not be transmitted across the Internet unencrypted (including email and instant messaging) and shall be protected by (VA-VPN) VA Virtual Private Network and/or VA approved encryption process (Example: PKI - Public Key Infrastructure).

d. VA sensitive information shall not reside on non-VA systems or devices unless specifically designated and approved as appropriate for the terms of the contract. All systems that store or process VA data shall be protected with VA approved encryption (typically FISPS 140-2 compliant).

e. Any security violations or suspected violations shall be immediately reported to the VA Contracting Officer and the assigned VA Information Security Officer (ISO).

16) RECORDS MANAGEMENT:

The Contractor shall treat all deliverables under the contract as the property of the U.S. Government for which the Government Agency shall have unlimited rights to use, dispose of, or disclose such data contained therein as it determines to be in the public interest.

Contractor shall not create or maintain any records that are not specifically tied to or authorized by the contract using Government IT equipment and/or Government records.

The Government Agency owns the rights to all data/records produced as part of this contract.

Contractor agrees to comply with Federal and Agency records management policies, including those policies associated with the safeguarding of records covered by the Privacy Act of 1974.