36C25026Q0195.docx

Controlled Unclassified Information When completed, this document is Source Selection Information IAW FAR 2.101 and 3.104.

Section L Attachment: Past Performance Questionnaire – Sample 3

GENERAL INFORMATION

CONTRACTING OFFICE ADDRESS

Department of Veterans Affairs Network Contracting Office (NCO 10) 3140 Governor’s Place Blvd. Suite 210 Kettering OH 45409-1337

POINT OF CONTACT*

Contracting Officer Josh Kovar Joshua.Kovar@VA.gov

All Questions shall be emailed to POC above

PLACE OF PERFORMANCE

VHA VISN 10 VA Pharmacies

Please see PWS for list of supported locations.

POSTAL CODE

COUNTRY

ADDITIONAL INFORMATION

AGENCY’S URL

URL DESCRIPTION

AGENCY CONTACT’S EMAIL ADDRESS

EMAIL DESCRIPTION

DESCRIPTION

This is a solicitation for commercial items prepared in accordance with the format in Federal Acquisition Regulation (FAR/RFO) subpart 12.6, “Streamlined Procedures for Evaluation and Solicitation for Commercial Items,” as supplemented with additional information included in this notice.

This solicitation is issued as an RFQ. The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2025-06.

This solicitation is set-aside for Service-Disabled Veteran Owned Small Businesses (SDVOSBs).

The associated North American Industrial Classification System (NAICS) code for this procurement is 621399 – Offices of all other Miscellaneous Health Practitioners with a small business size standard of $10.0 Million. The FSC/PSC is Q517 Medical – Pharmacy Services

VHA VISN 10 VA Facilities are seeking remote prescription processing for their outpatient pharmacies on a contingent basis if the need arises.

All interested companies shall provide quotations for the following:

Combined Synopsis/Solicitation Notice Combined Synopsis/Solicitation Notice

Combined Synopsis/Solicitation Notice

PRICE/COST SCHEDULE

This is a requirements contract with no minimum guaranteed amount. The maximum total value of the contract, inclusive of the base year and all options exercised, shall not exceed $8,500,000.00. Individual task orders shall be funded at the time that the need exists.

The Contracting Officer is the only authorized individual that can place annual task orders against this contract for the estimated amount of services for the specific timeframe, and the task orders shall be issued to the contractor.

Task order minimums and maximums are addressed in clause FAR 52.216-19.

Vendor shall invoice monthly, for ONLY actual services rendered. DO NOT perform any services other than those identified in the Price-Cost Schedule, unless the ACO has issued a modification to the contract to add a CUN for that specific action.

Contractor shall invoice for actual performance and shall indicate CLINs/SLINS Numbers from the contract on all Tungsten Network invoices.

Individual task orders shall be funded as the need arises. The Contracting Officer is the only authorized individual that can place task orders against this contract for the estimated amount of services for the specific timeframe, and the task orders shall be issued to the contractor. Offerors shall offer pricing for the entire estimated quantity for each CLIN.

Are items listed below are estimated quantities: CLINS/SLINS 0001, and subsequent option year CLINS/SLINS.

ITEM INFORMATION

Virtual Outpatient Prescription Remote Processing VHA VISN 10 VA Medical Facilities

All quantities listed below are ESTIMATED QUANTITY, Not to Exceed Quantities.

Contract Period: Base POP Begin: 02-16-2026 POP End: 02-15-2027 PRINCIPAL NAICS CODE: 621399 - Offices of All Other Miscellaneous Health Practitioners PRODUCT/SERVICE CODE: Q517 - Medical - Pharmacy Services

0001AA

Ann Arbor VA Healthcare System All quantities listed are ESTIMATED QUANTITY, Not to Exceed Quantities. Vendor shall bill for actual usage.

Contract Period: Base POP Begin: 02-16-2026 POP End: 02-15-2027

0001AB

Battle Creek VA Healthcare System All quantities listed are ESTIMATED QUANTITY, Not to Exceed Quantities. Vendor shall bill for actual usage.

Contract Period: Base POP Begin: 02-16-2026 POP End: 02-15-2027

0001AC

Chillicothe VA Healthcare System All quantities listed are ESTIMATED QUANTITY, Not to Exceed Quantities. Vendor shall bill for actual usage.

Contract Period: Base POP Begin: 02-16-2026 POP End: 02-15-2027

0001AD

Cincinnati VA Healthcare System All quantities listed are ESTIMATED QUANTITY, Not to Exceed Quantities. Vendor shall bill for actual usage.

Contract Period: Base POP Begin: 02-16-2026 POP End: 02-15-2027

0001AE

Cleveland VA Healthcare System All quantities listed are ESTIMATED QUANTITY, Not to Exceed Quantities. Vendor shall bill for actual usage.

Contract Period: Base POP Begin: 02-16-2026 POP End: 02-15-2027

0001AF

Dayton VA Healthcare System All quantities listed are ESTIMATED QUANTITY, Not to Exceed Quantities. Vendor shall bill for actual usage.

Contract Period: Base POP Begin: 02-16-2026 POP End: 02-15-2027

0001AG

Detroit VA Healthcare System All quantities listed are ESTIMATED QUANTITY, Not to Exceed Quantities. Vendor shall bill for actual usage.

Contract Period: Base POP Begin: 02-16-2026 POP End: 02-15-2027

0001AH

Indianapolis VA Healthcare System All quantities listed are ESTIMATED QUANTITY, Not to Exceed Quantities. Vendor shall bill for actual usage.

Contract Period: Base POP Begin: 02-16-2026 POP End: 02-15-2027

0001AJ

Northern Indiana VA Healthcare System All quantities listed are ESTIMATED QUANTITY, Not to Exceed Quantities. Vendor shall bill for actual usage.

Contract Period: Base POP Begin: 02-16-2026 POP End: 02-15-2027

0001AK

Saginaw VA Healthcare System All quantities listed are ESTIMATED QUANTITY, Not to Exceed Quantities. Vendor shall bill for actual usage.

Contract Period: Base POP Begin: 02-16-2026 POP End: 02-15-2027

0001AL

Chalmers P. Wylie VA Ambulatory Care Center (Columbus, OH) All quantities listed are ESTIMATED QUANTITY, Not to Exceed Quantities. Vendor shall bill for actual usage.

Contract Period: Base POP Begin: 02-16-2026 POP End: 02-15-2027

Virtual Outpatient Prescription Remote Processing VHA VISN 10 VA Medical Facilities

All quantities listed below are ESTIMATED QUANTITY, Not to Exceed Quantities.

Contract Period: Option 1 POP Begin: 02-16-2027 POP End: 02-15-2028

1001AA

Ann Arbor VA Healthcare System All quantities listed are ESTIMATED QUANTITY, Not to Exceed Quantities. Vendor shall bill for actual usage.

Contract Period: Option 1 POP Begin: 02-16-2027 POP End: 02-15-2028

1001AB

Battle Creek VA Healthcare System All quantities listed are ESTIMATED QUANTITY, Not to Exceed Quantities. Vendor shall bill for actual usage.

Contract Period: Option 1 POP Begin: 02-16-2027 POP End: 02-15-2028

1001AC

Chillicothe VA Healthcare System All quantities listed are ESTIMATED QUANTITY, Not to Exceed Quantities. Vendor shall bill for actual usage.

Contract Period: Option 1 POP Begin: 02-16-2027 POP End: 02-15-2028

1001AD

Cincinnati VA Healthcare System All quantities listed are ESTIMATED QUANTITY, Not to Exceed Quantities. Vendor shall bill for actual usage.

Contract Period: Option 1 POP Begin: 02-16-2027 POP End: 02-15-2028

1001AE

Cleveland VA Healthcare System All quantities listed are ESTIMATED QUANTITY, Not to Exceed Quantities. Vendor shall bill for actual usage.

Contract Period: Option 1 POP Begin: 02-16-2027 POP End: 02-15-2028

1001AF

Dayton VA Healthcare System All quantities listed are ESTIMATED QUANTITY, Not to Exceed Quantities. Vendor shall bill for actual usage.

Contract Period: Option 1 POP Begin: 02-16-2027 POP End: 02-15-2028

1001AG

Detroit VA Healthcare System All quantities listed are ESTIMATED QUANTITY, Not to Exceed Quantities. Vendor shall bill for actual usage.

Contract Period: Option 1 POP Begin: 02-16-2027 POP End: 02-15-2028

1001AH

Indianapolis VA Healthcare System All quantities listed are ESTIMATED QUANTITY, Not to Exceed Quantities. Vendor shall bill for actual usage.

Contract Period: Option 1 POP Begin: 02-16-2027 POP End: 02-15-2028

1001AJ

Northern Indiana VA Healthcare System All quantities listed are ESTIMATED QUANTITY, Not to Exceed Quantities. Vendor shall bill for actual usage.

Contract Period: Option 1 POP Begin: 02-16-2027 POP End: 02-15-2028

1001AK

Saginaw VA Healthcare System All quantities listed are ESTIMATED QUANTITY, Not to Exceed Quantities. Vendor shall bill for actual usage.

Contract Period: Option 1 POP Begin: 02-16-2027 POP End: 02-15-2028

1001AL

Chalmers P. Wylie VA Ambulatory Care Center (Columbus, OH) All quantities listed are ESTIMATED QUANTITY, Not to Exceed Quantities. Vendor shall bill for actual usage.

Contract Period: Option 1 POP Begin: 02-16-2027 POP End: 02-15-2028

Total Price for Base Year: ___________________________

Total Price for Option 1: ____________________________

Grand Total Quoted Price: __________________________

PERFORMANCE WORK STATEMENT (PWS)

Updated 12/27/2025

Veterans Integrated Service Network (VISN 10)

Processing of Pending Outpatient Prescription Orders in the Federal Electronic Health Record (EHR) with Oracle Health

1. PURPOSE

The purpose of this contract is to ensure continuity of outpatient prescription processing by providing virtual/remote pharmacist services to process and complete pending outpatient prescription orders in the Federal Electronic Health Record (EHR) with Oracle Health for VISN 10, thereby supporting the timely and accurate delivery of prescription benefits to Veterans.

2. SCOPE

VISN 10 requires the services of a non-VA Contractor to process and complete pending outpatient prescription and supply orders in the Federal EHR when instructed by the home VISN 10 facility. This is a "requirements" contract with no guaranteed minimum value over its life. The contract will ensure that Veterans in the VISN 10 catchment area continue to receive their outpatient prescriptions in a safe and timely manner during and after their transition to the Federal EHR system.

NOTE: The Government reserves the right to add or remove any additional Medical Centers, Community Based Outpatient Clinics (CBOCs), or other facilities to the contract as they become available. Furthermore, the Government reserves the right to add, increase, or decrease the number of prescriptions, hours, or other directly attributable items to allow for fluctuations of client demand that are otherwise unknown at the time of solicitation. The total contract value may increase up to 20% of the base award.

PERIOD OF PERFORMANCE

· BASE: 2/16/2026 – 2/15/2027

· OY1: 2/16/2027 – 2/15/2028

3. INTRODUCTION

Veterans Integrated Service Network (VISN) 10 is comprised of 10 medical centers, an ambulatory care clinic, and a network of Community-Based Outpatient Clinics (CBOCs). VISN 10 provides patient-centered care to more than 685,000 Veterans throughout the lower peninsula of Michigan, Ohio/Northern Kentucky, and Indiana.

The Columbus VA Ambulatory Care Clinic transitioned to a new Federal Electronic Health Record (Federal EHR with Oracle Health) in April 2022. The remaining VISN 10 facilities are currently scheduled to transition to the new Federal EHR beginning in April 2026 through October 2026. Based on the previous transitions (inside and outside of VISN 10), it is anticipated that outpatient prescription order processing efficiency will significantly decrease by up to 60-70%.

VISN 10 facilities have been able to add some additional pharmacist support to mitigate the efficiency concern. However, it may not be enough to maintain current service levels. Comprehensive support plans have also been proactively established that include cross-training pharmacists from other VA’s (both inside and outside of VISN 10) to support VISN 10 facilities during and after their transition. As a final contingency, VISN 10 would like to award a contract for external-VA pharmacists to process outpatient pending prescriptions in an emergent situation to ensure that Veterans in the VISN 10 catchment area continue to receive their outpatient prescriptions in a safe and timely manner.

VISN 10 has identified the need for a non-VA Contractor to process and complete pending outpatient prescription and supply orders in the Federal EHR when instructed by the home VISN 10 facility. VISN 10 would like a “requirements” contract awarded so that there is no guaranteed minimum value over the life of this contract to the contractor. The government makes no guarantee of a minimum number of orders or value. While this contract does not guarantee a minimum value, the selected vendor, with adequate performance maintained through the lifespan of this contract, would gain valuable experience for future VA contracting opportunities, particularly as other VA facilities and VISNs navigate the Federal EHR transition and related support needs.

If a need arises the Contracting officer will issue a Task Order for a participating VISN 10 facility. The Task Order will require that the vendor provide a specific amount of pending outpatient prescription orders be processed per day for a specified period of time or if a facility queue exceeds a specified threshold to help get the queue to a more manageable level. No services shall be placed or provided until a task order is signed and awarded by the Contracting Officer.

4. PERFORMANCE REQUIREMENTS

4.1 Contractor Responsibilities:

1. General Responsibilities:

a. Provide virtual/remote pharmacists to safely and accurately review, process, and complete pending outpatient medication or supply orders as requested by the home VA facility. The virtual/remote pharmacists are only responsible for the verification of the pharmacy electronic order, not the actual dispensing/release action for dispensing to the patient.

b. Provide qualified pharmacists to accurately process pending outpatient prescription orders for each VISN 10 facility as specified in the task order. All pharmacists must hold a current, unrestricted U.S. pharmacy license, be proficient in English, and pass a National Criminal History Check (NCHC) as Favorable through the Workforce Management and Consulting (WMC) Office. The contractor and virtual pharmacists must engage promptly with WMC to complete onboarding requirements, respond quickly to documentation requests, and remain current with all mandatory Talent Management System (TMS) training throughout the contract period. Part of background checks will require the virtual/remote pharmacist to appear on site at the nearest VA location for fingerprinting and PIV card photograph.

c. Maintain a continuous Personnel Roster of pharmacists, including active and unrestricted state license number and National Provider Identifier (NPI), who the contractor nominates to perform under this contract. Each VA facility that receives services from the contractor must authenticate and review each pharmacist’s qualifications to support a decision on his or her admission to practice within the VA system and at the applicable facility. The contractor shall submit a credentialing package for all new and replacement pharmacy personnel performing services under this contract as well as for re-credentialing the same pharmacists, which may need to occur during the contract term.

d. All contractor employees who require access to Department of Veteran’s Affairs computer systems shall be the subject of a background investigation and must receive a favorable adjudication from the VAAll contractor employees who require access to Department of Veteran’s Affairs computer systems shall be the subject of a background investigation and must receive a favorable adjudication from the VA Office of Security Office of Security.

e. Ensure that all pharmacists have completed the necessary training.

i. Documentation of the completion of training shall be provided to the Contracting Specialist and VISN Contracting Officer’s Representative (COR). Training certificates must be submitted before ANY performance takes place and annually thereafter.

ii. If/when the contractor has additional/new pharmacists that require training, this information should be submitted to the VISN COR.

iii. If supplemental training is needed or requested this shall also be reported to the VISN COR to be coordinated.

iv. The Contractor is responsible for any costs associated with this training. Costs include the pharmacist’s time to complete all training.

v. Modules that must be completed annually are listed below. Failure to maintain annual/non-expired TMS trainings will result in immediate account inactivation. Inactivated account recovery takes between 2-20 business days.

1. VA Privacy and Information Security Awareness and Rules of Behavior (WBT): VA 10176

2. Privacy and HIPPAA: VA 10203

3. Telework agreements?

4. Modules (Specific Names and TMS numbers) to be provided by Information Security and Privacy Officers

vi. Outpatient Oracle Training Required: This training is to be completed virtually via the Talent Management System (TMS).

1. 100- level and 200-level: 8 hours

2. 300-level Instructor Lead Training 12 hours

f. Ensure that all pharmacists are registered in Federal EHR with Oracle Health.

i. Name (First, Middle, and Last)

ii. VA email address

iii. Station Number

iv. TMS Manager Email

v. Manual Enrollment POC Email

vi. Supervisor Email

vii. Department

viii. Job Title

ix. EHRM Primary Role: This will also be outpatient pharmacist.

x. Credentials

xi. HPT (Yes/No):

xii. URA List

xiii. TMS ID

xiv. NPI Number

xv. Taxonomy

g. Ensure that pharmacists eligible to work under this contract have computer hardware (including a PIV card reader such as Identiv SCR3310v2.0 USB Smart Card Reader) that is compatible to CAG/AVD to be able to remotely access the VA network. The recommended computer set up for optimal efficiency is two (2) 24-inch monitors with a computer running the latest Windows operating system with sufficient memory preferably 16gb or higher. The VA will not provide computer hardware to any employees of the contractor.

h. Ensure that pharmacists working under this contract have stable and sufficient internet bandwidth in order to ensure uninterrupted internet access (e.g., 25 Mbps download/5 Mbps upload). If for any reason a pharmacist(s) working under this contract are not able to access the VA health record, the Contractor shall seamlessly assign another pharmacist to take over processing the prescriptions assigned to the original pharmacist. This change shall take place within an hour during normal business hours. If/when this is not possible, the facility point of contact must be notified immediately. The VA will NOT provide technical/computer support for contractor-owned equipment.

i. Provide access to a comprehensive online drug information resource.

j. Provide monthly reports of activities performed under the contract to each facility and VISN points of contact. Reports are due by the 15th of the next calendar month. Reports shall include the following broken down by pharmacist:

i. Number of prescriptions processed per user by day

ii. Number of notes entered per user per day

iii. Number of hours and days worked per month per user

iv. Number of orders not processed due to flag/need for feedback or system error

v. Other information requested by the facility

k. Provide a supervisory pharmacist point of contact for each facility to discuss errors, near misses, and/or any customer service issues associated with the virtual pharmacy services provided. This individual must be able to respond to the VA within 4 hours of contact during normal business hours and 8 hours during off-tour hours.

l. The vendor shall submit monthly electronic invoices in arrears through the VA’s Tungsten Network Portal. The invoice should be facility-specific and broken down by day.

b. The Contractor’s pharmacists shall:

a. Review all pending outpatient prescription orders that are being processed for the items listed below. This is the same expectation of internal VA pharmacists and aligns with VHA Directive 1108.07(2), Pharmacy General Requirements (Amended December 6, 2024). The full Directive can be accessed via the internet.

i. Appropriateness of the drug, dose, frequency, route of administration and instructions for use

ii. Therapeutic duplications

iii. Actual or potential allergies and adverse drug reactions

iv. Actual or potential interactions between medications (including OTCs and herbal supplements), foods, diagnostic agents, supplies or lab interferences

v. Therapeutic drug and laboratory monitoring when applicable. (6) Contraindications

vi. Applicable criteria for use, clinical practice guidelines or therapeutic indications for use

vii. Look-alike and sound-alike drug pairs

viii. Supply items, such as diabetic, enteral nutrition, wound care, incontinence or ostomy supplies are ordered by an authorized individual as outlined in paragraph 13.c.

ix. Special circumstances such as disability or delivery issues

x. Any other issues or concerns identified

b. Clarify with the appropriate party prior to processing any pending outpatient prescription orders not meeting standards for completeness, restrictions, lacking clinical information and those requiring consultations.

c. Complete and input all transcription notes directly into the Federal EHR.

d. Skip any pending outpatient prescription orders for controlled substances, Direct Oral Anticoagulants (DOACs), and non-formulary medications that are pending approval/denial. Facilities may request that orders for other specific medications or medication classes also be skipped.

e. Provide any handoffs of outstanding issues for follow up to the designated points of contact by the appropriate secure method agreed to each with facility.

f. Complete all required training, noted above, by the established deadlines.

g. Comply with all applicable guidance, policies, and procedures of each facility where they are working.

c. The VA shall:

a. Onboard and credential pharmacists assigned to perform work under this contract in the same manner as VA’s own healthcare personnel. Contracting in collaboration with VISN Pharmacy personnel may terminate credentials and computer access for any pharmacist that does not comply with any outlined requirements, training, and/or meet competency or quality checks. The requesting VA facility is responsible for this process.

b. Perform a suitability assessment of each contract pharmacist nominated by the contractor to perform under this contract, and upon successful adjudication, the issuance of a Personal Identity Verification (PIV) card to log into the Citrix Access Gateway (CAG) or Azure Virtual Desktop. PIV cards are the property of the government and shall be returned prior to final payment.

c. Provide virtual access to applicable parts of VA’s network and electronic medical records.

d. Provide the following contact information for each facility:

i. Important points-of-contact that may include, but is not limited to, Administrative Officer of the Day (AOD), on-call VA Pharmacist, Pharmacy Chief or designee, and Medical Administrative Assistants (MAAs).

ii. pharmacy staff

iii. clinical leadership

iv. providers

v. nursing supervisors and unit contact information

e. Information on policies and procedures unique to each facility, which may include, but is not limited to, medications available in Automated Dispensing Cabinets, ward stock lists, restricted intravenous medications, and IV admixture standards and rates.

f. Provide access to the Federal EHR with Oracle Health training environment and the Talent Management System (TMS) for training completion.

g. Audit prescriptions randomly that have been processed by the contractor’s pharmacists for appropriateness and feedback.

5. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

The Quality Assurance Surveillance Plan (QASP) is designed to ensure that the contractor delivers the required performance and to provide a systematic method for evaluating the services rendered.

5.1 Performance Objectives and Summary

The following table outlines the key performance objectives and the corresponding standards, monitoring methods, frequency, KPIs, and incentives/disincentives.

5.2 Performance Monitoring and Evaluation Table

Possible fines and debarment may be imposed.

Please see Note LoS under this table.

NOTE LOS: IAW 13 CFR § 125.6(g), Whoever violates the requirements set forth in paragraph (a) of this section shall be subject to the penalties prescribed in 15 U.S.C. 645(d), except that the fine shall be treated as the greater of $500,000 or the dollar amount spent, in excess of permitted levels, by the entity on subcontractors. A party's failure to comply with the spirit and intent of a subcontract with a similarly situated entity may be considered a basis for debarment on the grounds, including but not limited to, that the parties have violated the terms of a government contract or subcontract pursuant to far 9.406-2(b)(1)(i) (48 CFR 9.406-2(b)(1)(i))

5.3 Monitoring Methods

· Random Audits: Conducted periodically to ensure compliance with performance standards.

· Reports Review: Detailed examination of contractor's submitted reports.

· Training Records Review: Verification of training completion records.

· Performance Reviews: Periodic evaluations based on service delivery and adherence to standards.

· Customer Feedback: Feedback from facility points of contacts and end-users.

5.4 Monitoring Responsibilities

The Government will designate a Contracting Officer's Representative (COR) and/or other designated facility points of contact to perform the monitoring functions outlined in this QASP. Responsibilities include:

· Conducting random audits.

· Reviewing submitted reports and training records.

· Performing periodic performance reviews.

· Gathering and reviewing customer feedback from facility points of contact and end-users.

· Ensuring compliance with established performance standards and providing feedback to the contractor.

5.5 Incentives and Disincentives

· Incentives:

· Favorable CPARS ratings: Positive performance ratings in the Contractor Performance Assessment Reporting System.

· Exercising of Option Years: Extension of contract options based on satisfactory performance.

· Disincentives:

· Corrective Action: Requirement to take specific actions to address performance issues.

· No Exercising of Option Years: Decision not to extend the contract based on poor performance.

· Contract Deficiency Report (CDR): Documentation of performance deficiencies.

· Cure Notice: Formal notice requiring corrective action within a specified timeframe.

· Termination: Potential termination of the contract for continued non-compliance or severe deficiencies.

6.0 INVOICING AND PAYMENT

6.1 Payment Conditions:

Rates:

· Contractor will provide firm-fixed price rates for each designated period. No pass-through costs due to disposal, fuel, or host site increases will be passed on to the Government. All labor, equipment, management, disposal, or travel fees for this contract shall be included in the scheduled line-item cost provided to the Government.

Invoices:

· Payment shall be made monthly in arrears by way of a properly prepared detailed invoice validated by the site POC.

· Each facility shall be invoiced individually via PO number.

· Invoices may be submitted individually or all at once when all inventories have been performed. Under no circumstances will the Government pre-pay for services rendered.

· Invoices must be sent electronically through the VA Tungsten Network Portal.

· All invoices shall be delivered to Tungsten Network within 10 days after the first of the month or performance period.

A properly prepared invoice shall contain:

· Invoice Number and Date services were provided.

· Contract Number.

· Contractor’s Name and Address.

· Accurate Purchase Order Number.

· CLIN & Date of service/period of supply.

· Description of Supply or Service provided, broken down by site.

· Total amount due.

Payments:

· Payments will be made monthly in arrears in accordance with FAR Clause 52.232-25, Prompt Payment Act. Payments will be based on the rates established during the solicitation phase, provided the requirements listed are fully met. The contractor must include the contract number, purchase order number, and period of service on each invoice.

7.0 Location of Services: Services will be performed virtually for the following VISN 10 facilities utilizing VA’s Virtual Private Network (VPN).

Name, Email, and Telephone Number

VA Ann Arbor Health Care Lieutenant Colonel Charles S. Kettles VA Medical Center (VAMC) 2215 Fuller Rd Ann Arbor, MI 48105

POC information will be provided upon contract award.

VA Battle Creek Health Care Battle Creek VAMC 5500 Armstrong Rd Battle Creek, MI 49037

POC information will be provided upon contract award.

VA Chillicothe Health Care Chillicothe VAMC 17273 State Route 104 Chillicothe, OH 45601 POC information will be provided upon contract award.

VA Cincinnati Health Care Cincinnati VAMC 3200 Vine St Cincinnati, OH 45220 POC information will be provided upon contract award.

VA Northeast Ohio Health Care Louis Stokes Cleveland VAMC 10701 East Blvd Cleveland, OH 44106 POC information will be provided upon contract award.

VA Central Ohio Health Care Chalmers P. Wylie Outpatient Clinic 420 North James Rd Columbus, OH 43219

POC information will be provided upon contract award.

VA Dayton Health Care

Dayton VAMC 4100 West Third St Dayton, OH 45428 POC information will be provided upon contract award.

VA Detroit Health Care John D. Dingell VAMC 4646 John R St Detroit, MI 48201 POC information will be provided upon contract award.

VA Indiana Health Care Richard L. Roudebush VAMC 1481 West 10th St Indianapolis, IN 46202 POC information will be provided upon contract award.

VA Northern Indiana Health Care Marion 1700 East 38th St Marion, IN 46953

Fort Wayne 2121 Lake Ave Fort Wayne, IN 46805

POC information will be provided upon contract award.

VA Saginaw Health Care Aleda E. Lutz VAMC 1500 Weiss St Saginaw, MI 48602

POC information will be provided upon contract award.

VISN 10

Pharmacy Benefits Management

POC information will be provided upon contract award.

VA INFORMATION AND INFORMATION SYSTEM SECURITY AND PRIVACY LANGUAGE

8.0 Special Contract Requirements:

In accordance with VA Handbook 6500.6, Contract Security, Appendix A—Information Security and Privacy Checklist, the following applies to this acquisition:

MEMORANDUM OF UNDERSTANDING/INTERCONNECTION SECURITY AGREEMENT (MOU/ISA) REQUIREMENT:

Upon vendor selection, a Memorandum of Understanding/Interconnection Security Agreement (MOU/ISA) is required to be established between the VA and the vendor. This document must outline the responsibilities and expectations of both parties for securing and managing interconnected systems. Additionally, Certification and Accreditation (C&A) processes must be completed to ensure that the interconnected systems meet all required security standards before they are allowed to go operational.

COMPLIANCE WITH VA HANDBOOK 6500.6 SECTIONS:

The vendor must comply with all applicable security and privacy requirements as outlined in VA Handbook 6500.6. Specifically, the vendor must adhere to the following guidelines and policies:

1. GENERAL. This entire section applies to all acquisitions requiring any Information Security and Privacy language. Contractors, contractor personnel, subcontractors and subcontractor personnel will be subject to the same federal laws, regulations, standards, VA directives and handbooks, as VA personnel regarding information and information system security and privacy.

2. VA INFORMATION CUSTODIAL LANGUAGE. This entire section applies to all acquisitions requiring any Information Security and Privacy language.

a. The Government shall receive unlimited rights to data/intellectual property first produced and delivered in the performance of this contract or order (hereinafter “contract”) unless expressly stated otherwise in this contract. This includes all rights to source code and all documentation created in support thereof. The primary clause used to define Government and Contractor data rights is FAR 52.227-14 Rights in Data – General. The primary clause used to define computer software license (not data/intellectual property first produced under this contractor or order) is FAR 52.227-19, Commercial Computer Software License.

b. Information made available to the contractor by VA for the performance or administration of this contract will be used only for the purposes specified in the service agreement, SOW, PWS, PD, and/or contract. The contractor shall not use VA information in any other manner without prior written approval from a VA Contracting Officer (CO). The primary clause used to define Government and Contractor data rights is FAR 52.227-14 Rights in Data – General.

c. VA information will not be co-mingled with any other data on the contractor’s information systems or media storage systems. The contractor shall ensure compliance with Federal and VA requirements related to data protection, data encryption, physical data segregation, logical data segregation, classification requirements and media sanitization.

d. VA reserves the right to conduct scheduled or unscheduled audits, assessments, or investigations of contractor Information Technology (IT) resources to ensure information security is compliant with Federal and VA requirements. The contractor shall provide all necessary access to records (including electronic and documentary materials related to the contracts and subcontracts) and support (including access to contractor and subcontractor staff associated with the contract) to VA, VA's Office Inspector General (OIG), and/or Government Accountability Office (GAO) staff during periodic control assessments, audits, or investigations.

e. The contractor may only use VA information within the terms of the contract and applicable Federal law, regulations, and VA policies. If new Federal information security laws, regulations or VA policies become applicable after execution of the contract, the parties agree to negotiate contract modification and adjustment necessary to implement the new laws, regulations, and/or policies.

f. The contractor shall not make copies of VA information except as specifically authorized and necessary to perform the terms of the contract. If copies are made for restoration purposes, after the restoration is complete, the copies shall be destroyed in accordance with VA Directive 6500, VA Cybersecurity Program and VA Information Security Knowledge Service.

g. If a Veterans Health Administration (VHA) contract is terminated for default or cause with a business associate, the related local Business Associate Agreement (BAA) shall also be terminated and actions taken in accordance with VHA Directive 1605.05, Business Associate Agreements. If there is an executed national BAA associated with the contract, VA will determine what actions are appropriate and notify the contactor.

h. The contractor shall store and transmit VA sensitive information in an encrypted form, using VA-approved encryption tools which are, at a minimum, Federal Information Processing Standards (FIPS) 140-2, Security Requirements for Cryptographic Modules (or its successor) validated and in conformance with VA Information Security Knowledge Service requirements. The contractor shall transmit VA sensitive information using VA approved Transport Layer Security (TLS) configured with FIPS based cipher suites in conformance with National Institute of Standards and Technology (NIST) 800-52, Guidelines for the Selection, Configuration and Use of Transport Layer Security (TLS) Implementations.

i. The contractor’s firewall and web services security controls, as applicable, shall meet or exceed VA’s minimum requirements.

j. Except for uses and disclosures of VA information authorized by this contract for performance of the contract, the contractor may use and disclose VA information only in two situations: (i) in response to a qualifying order of a court of competent jurisdiction after notification to VA CO (ii) with written approval from the VA CO. The contractor shall refer all requests for, demands for production of or inquiries about, VA information and information systems to the VA CO for response.

k. Notwithstanding the provision above, the contractor shall not release VA records protected by Title 38 U.S.C. § 5705, Confidentiality of medical quality-assurance records and/or Title 38 U.S.C. § 7332, Confidentiality of certain medical records pertaining to drug addiction, sickle cell anemia, alcoholism or alcohol abuse or infection with Human Immunodeficiency Virus (HIV). If the contractor is in receipt of a court order or other requests for the above-mentioned information, the contractor shall immediately refer such court order or other requests to the VA CO for response.

l. Information made available to the contractor by VA for the performance or administration of this contract or information developed by the contractor in performance or administration of the contract will be protected and secured in accordance with VA Directive 6500 and Identity and Access Management (IAM) Security processes specified in the VA Information Security Knowledge Service.

m. Any data destruction done on behalf of VA by a contractor shall be done in accordance with National Archives and Records Administration (NARA) requirements as outlined in VA Directive 6300, Records and Information Management, VA Handbook 6300.1, Records Management Procedures, and applicable VA Records Control Schedules.

n. The contractor shall provide its plan for destruction of all VA data in its possession according to VA Directive 6500 and NIST 800-88, Guidelines for Media Sanitization prior to termination or completion of this contract. If directed by the COR/CO, the contractor shall return all Federal Records to VA for disposition.

o. Any media, such as paper, magnetic tape, magnetic disks, solid state devices or optical discs that is used to store, process, or access VA information that cannot be destroyed shall be returned to VA.The contractor shall hold the appropriate material until otherwise directed by the Contracting Officer’s Representative (COR) or CO. Items shall be returned securely via VA-approved methods. VA sensitive information must be transmitted utilizing VA-approved encryption tools which are validated under FIPS 140-2 (or its successor) and NIST 800-52. If mailed, the contractor shall send via a trackable method (USPS, UPS, FedEx, etc.) and immediately provide the COR/CO with the tracking information. Self-certification by the contractor that the data destruction requirements above have been met shall be sent to the COR/CO within 30 business days of termination of the contract.

p. All electronic storage media (hard drives, optical disks, CDs, back-up tapes, etc.) used to store, process or access VA information will not be returned to the contractor at the end of lease, loan, or trade-in. Exceptions to this paragraph will only be granted with the written approval of the VA CO.

3. ACCESS TO VA INFORMATION AND VA INFORMATION SYSTEMS. This section applies when any person requires access to information made available to the contractor by VA for the performance or administration of this contract or information developed by the contractor in performance or administration of the contract. A contractor/subcontractor shall request logical (technical) or physical access to VA information and VA information systems for their employees and subcontractors only to the extent necessary to perform the services specified in the solicitation or contract. This includes indirect entities, both affiliate of contractor/subcontractor and agent of contractor/subcontractor.

a. Contractors and subcontractors shall sign the VA Information Security Rule of Behavior (ROB) before access is provided to VA information and information systems (see Section 4, Training, below). The ROB contains the minimum user compliance requirements and does not supersede any policies of VA facilities or other agency components which provide higher levels of protection to VA’s information or information systems. Users who require privileged access shall complete the VA elevated privilege access request processes before privileged access is granted.

b. All contractors and subcontractors working with VA information are subject to the same security investigative and clearance requirements as those of VA appointees or employees who have access to the same types of information. The level and process of background security investigations for contractors shall be in accordance with VA Directive and Handbook 0710, Personnel Suitability and Security Program. The Office of Human Resources and Administration/Operations, Security and Preparedness (HRA/OSP) is responsible for these policies and procedures. Contract personnel who require access to classified information or information systems shall have an appropriate security clearance. Verification of a Security Clearance shall be processed through the Special Security Officer located in HRA/OSP. Contractors shall conform to all requirements stated in the National Industrial Security Program Operating Manual (NISPOM).

c. All contractors and subcontractors shall comply with conditions specified in VAAR 852.204-71(d); Contractor operations required to be in United States. All contractors and subcontractors working with VA information must be permanently located within a jurisdiction subject to the law of the United States or its Territories to the maximum extent feasible. If services are proposed to be performed abroad the contractor must state where all non-U.S. services are provided. The contractor shall deliver to VA a detailed plan specifically addressing communications, personnel control, data protection and potential legal issues. The plan shall be approved by the COR/CO in writing prior to access being granted.

d. The contractor shall notify the COR/CO in writing immediately (no later than 24 hours) after personnel separation or occurrence of other causes. Causes may include the following:

(1) Contractor/subcontractor personnel no longer has a need for access to VA information or VA information systems.

(2) Contractor/subcontractor personnel are terminated, suspended, or otherwise has their work on a VA project discontinued for any reason.

(3) Contractor believes their own personnel or subcontractor personnel may pose a threat to their company’s working environment or to any company-owned property. This includes contractor-owned assets, buildings, confidential data, customers, employees, networks, systems, trade secrets and/or VA data.

(4) Any previously undisclosed changes to contractor/subcontractor background history are brought to light, including but not limited to changes to background investigation or employee record.

(5) Contractor/subcontractor personnel have their authorization to work in the United States revoked.

(6) Agreement by which contractor provides products and services to VA has either been fulfilled or terminated, such that VA can cut off electronic and/or physical access for contractor personnel.

e. In such cases of contract fulfillment, termination, or other causes; the contractor shall take the necessary measures to immediately revoke access to VA network, property, information, and information systems (logical and physical) by contractor/subcontractor personnel. These measures include (but are not limited to): removing and then securing Personal Identity Verification (PIV) badges and PIV – Interoperable (PIV-I) access badges, VA-issued photo badges, credentials for VA facilities and devices, VA-issued laptops, and authentication tokens. Contractors shall notify the appropriate VA COR/CO immediately to initiate access removal.

f. Contractors/subcontractors who no longer require VA accesses will return VA-issued property to VA. This property includes (but is not limited to): documents, electronic equipment, keys, and parking passes. PIV and PIV-I access badges shall be returned to the nearest VA PIV Badge Issuance Office. Once they have had access to VA information, information systems, networks and VA property in their possessions removed, contractors shall notify the appropriate VA COR/CO.

4. TRAINING. This entire section applies to all acquisitions which include section 3.

a. All contractors and subcontractors requiring access to VA information and VA information systems shall successfully complete the following before being granted access to VA information and its systems:

(1) VA Privacy and Information Security Awareness and Rules of Behavior course (Talent Management System (TMS) #10176) initially and annually thereafter. Sign and acknowledge (electronically through TMS #10176) understanding of and responsibilities for compliance with the Organizational Rules of Behavior, relating to access to VA information and information systems initially and annually thereafter; and

(2) Successfully complete any additional cyber security or privacy training, as required for VA personnel with equivalent information system or information access [to be defined by the VA program official and provided to the VA CO for inclusion in the solicitation document – i.e., any role-based information security training].

b. The contractor shall provide to the COR/CO a copy of the training certificates and certification of signing the Organizational Rules of Behavior for each applicable employee within five days of the initiation of the contract and annually thereafter, as required.

c. Failure to complete the mandatory annual training is grounds for suspension or termination of all physical or electronic access privileges and removal from work on the contract until such time as the required training is complete.

5. SECURITY INCIDENT INVESTIGATION. This entire section applies to all acquisitions requiring any Information Security and Privacy language.

a. The contractor, subcontractor, their employees, or business associates shall immediately (within one hour) report suspected security / privacy incidents to the VA OIT’s Enterprise Service Desk (ESD) by calling (855) 673-4357 (TTY: 711). The ESD is OIT’s 24/7/365 single point of contact for IT-related issues.