Past Performance Survey.pdf

Past Performance Survey

36C25024Q0561

NOTE: This Past Performance Survey Form is Exhibit of Request for RFQ 36C25024Q0561 and must be received via e-mail kevin.adkins@va.gov from the reference(s) prior to the closing date and time stated in the

RLP.

Rating Abbreviation Description

Exceptional

E

Performance meets contract requirements and exceeds many to the lessee’s benefit.

The contract performance of the element or sub-element being evaluated was accomplished with few minor problems for which corrective actions taken by the Offeror were highly effective.

Satisfactory

S

Performance meets contract requirements. The contract performance of the element or sub-element contains some minor problems for which corrective actions taken by the Offeror appear or were satisfactory.

Marginal M

Performance does not meet some contract requirements. The contract performance of the element or sub-element being evaluated reflects a serious problem for which the Offeror has not yet identified corrective actions. The Offeror’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory U

Performance does not meet some contract requirements. The contract performance of the element or sub-element being evaluated reflects a serious problem for which the Offeror has not yet identified corrective actions. The Offeror’s proposed actions appear only marginally effective or were not fully implemented.

Neutral N Not Applicable or No performance record identifiable.

For the following elements select a rating from the chart above and CIRCLE the appropriate LETTER:

Management of Contracted Parking Space

Offeror provided experienced/qualified staff or personnel to meet contract requirements: E S M U N

Offeror maintained the grounds / parking in an attractive and professional manner and in good condition per the terms of the contract. E S M U N

Offeror provided services (janitorial, snow removal, utilities, repairs) per the terms of the contract. E S M U N

Customer Satisfaction

The quality of the parking areas provided were acceptable and per the terms of the contract. E S M U N

The Offeror was responsive to service requests. E S M U N

The Offeror was responsive to communications pertaining to the contract administration. E S M U N

Offeror resolved issues to the lessee’s satisfaction and in accordance with the terms of the contract. E S M U N

Offeror / subcontractor provided all services in a courteous and professional manner. E S M U N

Timeliness

The contracted space was delivered in a timely manner. E S M U N

Offeror / subcontractor provided all services in a prompt manner. E S M U N

Provide any explanation you may feel is required to clarify any of the above responses:

Narrative Summary

What were the Offeror’s greatest strengths in the performance of the contract/contract?

What were the Offeror’s greatest opportunity for improvement in the performance of the contract?

Were there any compliance difficulties experienced during performance of this contract/lease?

Would you have any reservations about soliciting this Offeror in the future or having their subcontractors perform one of your critical requirements?

Are there any other issues not covered you feel important to note about performance of this Offeror/contract?

Government contracts only: Has/was this contract partially or completely terminated for default or convenience or are there any pending terminations?

Yes Default Convenience Pending Terminations NO _______

If yes, explain (e.g., inability to meet price, performance, or delivery schedules, etc.)

Considering all the information provided above, by selecting one of the rating descriptions, please rate the Offeror’s performance overall . E S M U N.

Printed Name of Evaluator

Signature

Name of Company

Phone Number

Date

Contract/Contract Name

Period of Performance