36C25023Q0806.docx

SUBJECT*

Linen / Laundry - Dayton VA Fisher House

GENERAL INFORMATION

CONTRACTING OFFICE ADDRESS

Department of Veterans Affairs Network Contracting Office - NCO 10 3140 Governor’s Place Blvd. Suite 210 Kettering OH 45409-1337

POINT OF CONTACT*

Contract Specialist Josh Kovar joshua.kovar@VA.gov

All questions shall be emailed to POC above

PLACE OF PERFORMANCE

Dayton VA Medical Center

Fisher House - Building 425

4100 West Third Street

Dayton OH

ADDITIONAL INFORMATION

AGENCY’S URL

URL DESCRIPTION

AGENCY CONTACT’S EMAIL ADDRESS

EMAIL DESCRIPTION

DESCRIPTION

Description This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Federal Acquisition Regulation (FAR) subpart 12.6, “Streamlined Procedures for Evaluation and Solicitation for Commercial Items,” as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested, and a written solicitation document will not be issued.

This solicitation is issued as an RFQ. The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2022-04.

This solicitation is set-aside for small business.

The associated North American Industrial Classification System (NAICS) code for this procurement is 812331, with a small business size standard of $41.5 Million. The FSC/PSC is S209.

The Dayton VA Medical Center Fisher House, 4100 W. Third St., Building 425, Dayton, OH 45428-9000, is seeking to purchase hospitality linen laundering services.

Combined Synopsis/Solicitation Notice Combined Synopsis/Solicitation Notice All interested companies shall provide quotations for the following:

Combined Synopsis/Solicitation Notice

ITEM INFORMATION

Task order minimum is $10,000.00. The base period contract maximum is $95,000.00 and the contract maximum for each possible option year is 103,320.00. The total contract maximum, base and all possible option years included, is $580,000.00. Task order minimums and maximums are addressed in clause 52.216-19.

All items listed below are estimated quantities (CLINS 0001AA – 0001AH) and subsequent option years (1-4).

Vendor shall invoice monthly, for ONLY actual services rendered.

DO NOT perform other than those identified, unless the ACO has issued a modification to the contract to add a CLIN for that specific action.

Contractor shall invoice for actual performance and shall indicate CLINs/SLINS on all Tungsten Network invoices Please fill out Cost-Price Schedule_23Q0806.xls and return with your quote submission.

0.00

Linen Laundering for VA Fisher House Contract Period: Base POP Begin: 09-15-2023 POP End: 09-14-2024 PRINCIPAL NAICS CODE: 812332 - Industrial Launderers PRODUCT/SERVICE CODE: S209 - Housekeeping - Laundry/Drycleaning

0001AA

Towels: Hand, Bath, Wash Estimated Quantities, Not to Exceed, Bill for Actual Services Contract Period: Base POP Begin: 09-15-2023 POP End: 09-14-2024

0001AB

Bath Mats

Contract Period: Base POP Begin: 09-15-2023 POP End: 09-14-2024

0001AC

Full Size Blanket

Contract Period: Base POP Begin: 09-15-2023 POP End: 09-14-2024

0001AD

Queen Sized Blankets

Contract Period: Base POP Begin: 09-15-2023 POP End: 09-14-2024

0001AE

Pillow and Sheet Items: Pillow Protector, Pillow Shams, Pillow Cases Sheets (Queen / Full), Flat and Fitted Estimated Quantities, Not to Exceed, Bill for Actual Services Contract Period: Base POP Begin: 09-15-2023 POP End: 09-14-2024

0001AF

Mattress Pads: Full and Queen

Contract Period: Base POP Begin: 09-15-2023 POP End: 09-14-2024

0001AG

Duvet Covers / Full and Queen

Contract Period: Base POP Begin: 09-15-2023 POP End: 09-14-2024

0001AH

Comforters: Full / Queen

Contract Period: Base POP Begin: 09-15-2023 POP End: 09-14-2024

0001AJ

Shower Curtains

Contract Period: Base POP Begin: 09-15-2023 POP End: 09-14-2024

0.00

Linen Laundering for VA Fisher House Contract Period: Option 1 POP Begin: 09-15-2024 POP End: 09-14-2025

1001AA

Towels: Hand, Bath, Wash

Contract Period: Option 1 POP Begin: 09-15-2024 POP End: 09-14-2025

1001AB

Bath Mats

Contract Period: Option 1 POP Begin: 09-15-2024 POP End: 09-14-2025

1001AC

Full Size Blanket

Contract Period: Option 1 POP Begin: 09-15-2024 POP End: 09-14-2025

1001AD

Queen Sized Blankets

Contract Period: Option 1 POP Begin: 09-15-2024 POP End: 09-14-2025

1001AE

Pillow and Sheet Items: Pillow Protector, Pillow Shams, Pillow Cases

Estimated Quantities, Not to Exceed, Bill for Actual Services Contract Period: Option 1 POP Begin: 09-15-2024 POP End: 09-14-2025

1001AF

Mattress Pads: Full and Queen

Contract Period: Option 1 POP Begin: 09-15-2024 POP End: 09-14-2025

1001AG

Duvet Covers / Full and Queen

Contract Period: Option 1 POP Begin: 09-15-2024 POP End: 09-14-2025

1001AH

Comforters: Full / Queen

Contract Period: Option 1 POP Begin: 09-15-2024 POP End: 09-14-2025

1001AJ

Shower Curtains

Contract Period: Option 1 POP Begin: 09-15-2024 POP End: 09-14-2025

0.00

Linen Laundering for VA Fisher House Contract Period: Option 2 POP Begin: 09-15-2025 POP End: 09-14-2026

2001AA

Towels: Hand, Bath, Wash

Contract Period: Option 2 POP Begin: 09-15-2025 POP End: 09-14-2026

2001AB

Bath Mats

Contract Period: Option 2 POP Begin: 09-15-2025 POP End: 09-14-2026

2001AC

Full Size Blanket

Contract Period: Option 2 POP Begin: 09-15-2025 POP End: 09-14-2026

2001AD

Queen Sized Blankets

Contract Period: Option 2 POP Begin: 09-15-2025 POP End: 09-14-2026

2001AE

Pillow and Sheet Items: Pillow Protector, Pillow Shams, Pillow Cases

Estimated Quantities, Not to Exceed, Bill for Actual Services Contract Period: Option 2 POP Begin: 09-15-2025 POP End: 09-14-2026

2001AF

Mattress Pads: Full and Queen

Contract Period: Option 2 POP Begin: 09-15-2025 POP End: 09-14-2026

2001AG

Duvet Covers / Full and Queen

Contract Period: Option 2 POP Begin: 09-15-2025 POP End: 09-14-2026

2001AH

Comforters: Full / Queen

Contract Period: Option 2 POP Begin: 09-15-2025 POP End: 09-14-2026

2001AJ

Shower Curtains

Contract Period: Option 2 POP Begin: 09-15-2025 POP End: 09-14-2026

0.00

Linen Laundering for VA Fisher House Contract Period: Option 3 POP Begin: 09-15-2026 POP End: 09-14-2027

3001AA

Towels: Hand, Bath, Wash

Contract Period: Option 3 POP Begin: 09-15-2026 POP End: 09-14-2027

3001AB

Bath Mats

Contract Period: Option 3 POP Begin: 09-15-2026 POP End: 09-14-2027

3001AC

Full Size Blanket

Contract Period: Option 3 POP Begin: 09-15-2026 POP End: 09-14-2027

3001AD

Queen Sized Blankets

Contract Period: Option 3 POP Begin: 09-15-2026 POP End: 09-14-2027

3001AE

Pillow and Sheet Items: Pillow Protector, Pillow Shams, Pillow Cases

Estimated Quantities, Not to Exceed, Bill for Actual Services Contract Period: Option 3 POP Begin: 09-15-2026 POP End: 09-14-2027

3001AF

Mattress Pads: Full and Queen

Contract Period: Option 3 POP Begin: 09-15-2026 POP End: 09-14-2027

3001AG

Duvet Covers / Full and Queen

Contract Period: Option 3 POP Begin: 09-15-2026 POP End: 09-14-2027

3001AH

Comforters: Full / Queen

Contract Period: Option 3 POP Begin: 09-15-2026 POP End: 09-14-2027

3001AJ

Shower Curtains

Contract Period: Option 3 POP Begin: 09-15-2026 POP End: 09-14-2027

0.00

Linen Laundering for VA Fisher House Contract Period: Option 4 POP Begin: 09-15-2027 POP End: 09-14-2028

4001AA

Towels: Hand, Bath, Wash

Contract Period: Option 4 POP Begin: 09-15-2027 POP End: 09-14-2028

4001AB

Bath Mats

Contract Period: Option 4 POP Begin: 09-15-2027 POP End: 09-14-2028

4001AC

Full Size Blanket

Contract Period: Option 4 POP Begin: 09-15-2027 POP End: 09-14-2028

4001AD

Queen Sized Blankets

Contract Period: Option 4 POP Begin: 09-15-2027 POP End: 09-14-2028

4001AE

Pillow and Sheet Items: Pillow Protector, Pillow Shams, Pillow Cases

Estimated Quantities, Not to Exceed, Bill for Actual Services Contract Period: Option 4 POP Begin: 09-15-2027 POP End: 09-14-2028

4001AF

Mattress Pads: Full and Queen

Contract Period: Option 4 POP Begin: 09-15-2027 POP End: 09-14-2028

4001AG

Duvet Covers / Full and Queen

Contract Period: Option 4 POP Begin: 09-15-2027 POP End: 09-14-2028

4001AH

Comforters: Full / Queen

Contract Period: Option 4 POP Begin: 09-15-2027 POP End: 09-14-2028

4001AJ

Shower Curtains

Contract Period: Option 4 POP Begin: 09-15-2027 POP End: 09-14-2028

PERFORMANCE WORK STATEMENT

Contract Title: Fisher House Linen Cleaning Contract

1. BACKGROUND: The contractor shall provide linen laundry service for the Fisher House in a manner that will maintain a satisfactory facility condition as determined by the COR. The Contract will consist of a Base Year with an estimated commencement date of 15 September 2023 through 14 August 2024 followed by four consecutive Option Years. Service shall be required two (2) days a week; The contractor shall be responsible for laundering and processing all linens, which shall include bath towels, washcloths, shower curtains, sheets, pillowcases, duvet covers, pillow shams, blankets, comforters, mattress pads, and pillows. The Fisher House consists of 16 private (bedroom/bathroom)suites and is approximately 13,500 square feet.

2. SCOPE: All work shall be performed by skilled and trained personnel who are able to converse in English. The contractor shall provide all necessary labor, travel, supervision, equipment, supplies and coordination.

The contractor shall perform these services in Compliance with Standards for hotel laundry operations (Association of Linen Management) to include Infection Prevention and Control Guide. All services shall be performed by qualified Contractors who are licensed and authorized to perform the work defined herein. It is expected that all tasks shall be performed in a neat, professional manner, to present a professional appearance.

The contractor shall be fully responsible for any repairs and all damage to VA property, which results from the activities, negligence, or carelessness of its employees or subcontractors. All damages shall be immediately brought to the attention of the COR by the end of the workday of occurrences. If damage is not discovered on the day the work is performed, it shall be repaired within 72 hours of notification of the contractor by the VA. In cases of disputes between the COR and the contractor, the contractor shall notify the Contracting Officer, in writing as soon as possible, to avoid any delay in conflict resolution. If the Contracting Officer is not notified in writing within thirty (30) days of the date of the incident, the incident shall be considered to have been resolved to the satisfaction of the contractor.

3. SPECIFIC TASKS:

I. Contractor’s Personnel:

a. Contract Manager/Point of Contact (POC): The contractor shall provide a contract manager who shall be responsible for the performance of the contract. The contract manager shall have full authority to act on behalf of the contractor on all contract matters relating to the daily operation of this contract. The contract manager shall be able to read, write, speak, and understand English. The contract manager or alternate(s) shall be available during normal business hours and be able to meet, either in-person or telephonically, with VA personnel designated by the Contracting Officer within 24 hours to discuss deficiencies.

b. Contractor Employees: Contractor personnel shall present a neat appearance and be easily recognized as contract employees. This may be accomplished by wearing distinctive clothing bearing the company name and/or by wearing appropriate badges that prominently display the contractor’s company name or a professional appearance commensurate with standards delineated for Government civilian personnel acting in similar capacities.

c. Contractor personnel shall conduct themselves in a professional manner (i.e. timeliness, communication; spoken and written etc.). The Contracting Officer may require the Contractor to remove from the job site any employee working under this contract for reasons of suspected misconduct, a suspected security breach, or suspected to be under the influence of alcohol, drugs, or any other incapacitating agent.

II. PICK UP AND DELIVERY SCHEDULE

The contractor shall provide all necessary labor, travel, supervision, equipment, supplies and coordination. Contractor is to pick-up soiled linens between the hours of 9:00 am and 1:00 pm two days per week (days are negotiable) and to deliver clean linens (wrapped in clear plastic or in covered cart) from previous pick-up on next pick-up (i.e.: Monday pick-up delivered completed on Thursday, and Thursday pick-up delivered on Monday.

· Contractor will pick up soiled laundry two days per week (Monday – Friday) excluding all holidays, from the Fisher House.

· Contractor will provide pick-up and delivery between the hours of 8:00 am and 2:00 pm of clean linen two days per week, excluding all holidays.

· All exchanges should be completed at agreed time.

· If an emergency situation causes laundry to be missed on one of these days, the Contractor shall pick-up/drop-off the laundry on the following business day.

· The Contractor shall provide a copy of an invoice identifying items picked-up and delivered, including the time and date, driver and cost of the invoice to the Fisher House Manager upon scheduled pick-up / delivery timeframes.

III. ADDITIONAL AS-NEEDED SERVICES: Due to the possible variations of lodging census and emergent situations, additional services may be required on an as-needed basis on off schedule days. Contractor shall respond to immediate calls within two (2) hours during regular working hours, Monday - Friday, 8:00 a.m. - 4:00 p.m.

IV. The Following Federal legal holidays are observed by this facility: Any holidays falling on Saturday will be observed on the preceding Friday; holidays falling on Sunday will be observed on the following Monday.

Page 1 of V. PROCEDURES AND DOCUMENTATION: Contractor will be subject to frequent unannounced safety and environmental inspections. Contractor will have ten (10) working days to correct sanitation infractions designated as non-critical and two (2) working days to correct critical infractions.

a. COMPLIANCE STANDARDS

· All workmanship shall be in accordance with practices/guidelines established by the Association for Linen Management (ALM) and accepted industry standards. It is intended that services shall include all processes necessary for the laundering and finishing of the articles even though every step involved is not specifically mentioned.

· All services shall be performed by qualified Contractors who are licensed and authorized to perform the work defined herein.

· All services shall be completed in a timely manner and in accordance with the state, local, federal, and VA standards as listed in the Performance Work Statement.

· In no case shall clean and soiled linen share the same physical space.

· The Laundry Plant shall be open to inspection of sanitary conditions by the COR and/or the Fisher House representatives.

· After processing, laundered articles shall be in serviceable and sanitary condition, meeting established quality and performance requirement standards.

· The Contractor shall report any circumstances, which may affect the performance of the work, unhealthy or hazardous conditions, or any delays or interference with work. Such reports shall be made immediately upon discovery by the Contractor to the COR and Fisher House Manager by phone. A follow-up shall be sent to the COR and Fisher House Manager via email or facsimile.

VI. TRAINING AND RECORDS MAINTENANCE: Orientation and initial training of all personnel shall be accomplished within the first fourteen (14) days of employment with written documentation furnished to the COR. All training shall be documented, and written copies of signed attendance sheet provided to COR within ten (10) days of completion of training.

VII. DOCUMENTATION OF SERVICES PERFORMED: CONTRACTOR SHALL MAINTAIN DOCUMENTATION

a. Linen Laundry: Fisher House will be supplied with an inventory of linens. On an as-required basis, the Fisher House will replace these linens. The contractor will not be required to replace linens, except in the case where linens are lost and/or damaged through the negligence of the contractor. The contractor shall however inventory the outgoing soiled linens, re-inventory the incoming clean linens. Items deemed too fragile to be cleaned by the laundry service due to high-temperature levels will be cleaned by housekeeping staff in the Fisher House washers and dryers as needed. NOTE: Fisher House utilizes “hotel” quality linens (high thread count, satin banding, etc.) vs. hospital quality linens.

b. Linen Handling Instructions: Refer to handling instructions on linen tags if available, otherwise:

· Flat Bottom Sheets – are to be cleaned, dried, and immediately folded to avoid excessive wrinkling (pressed as needed). They are to be kept separate from other items.

· Flat Top Sheets - are to be cleaned, dried, and immediately folded to avoid excessive wrinkling pressed as needed). They are to be kept separate from other items.

· Pillowcases must be cleaned, dried, and immediately folded to avoid excessive wrinkling (pressed as needed). They are to be kept separate from other items.

· Pillow protectors must be cleaned, tumble dry on low, and folded immediately to avoid excessive wrinkling. They are to be kept separate from other items.

· Pillow shams must be cleaned, dried, and immediately folded to avoid excessive wrinkling (pressed as needed). They are to be kept separate from other items.

· Mattress Pads/protectors – are to be cleaned, dried, folded and kept separate from other items. NO HOT DRYERS

· Down Comforters – are to be cleaned, dried, folded and kept separate from other items. Must be dried on low setting.

· Quilts – are to be cleaned, dried, folded and kept separate from other items.

· Duvets – to be dry cleaned, and immediately folded to avoid excessive wrinkling (pressed as needed).

· Bath Towels – to be cleaned, dried, folded and kept separate from other items.

· Hand Towels - to be cleaned, dried, folded and kept separate from other items.

· Wash Cloths - to be cleaned, dried, folded and kept separate from other items.

· Bathmats - to be cleaned, dried and kept separate from other items.

· Miscellaneous blankets and comforters are to be cleaned, dried and folded.

c. CONTAMINATED LAUNDRY:

· The contractor shall ensure articles identified as contaminated with potentially infectious material potentially infectious (material soaked in blood, other body fluids, feces, or human tissue) shall be separated from other soiled articles for scouring them before laundering.

· Articles identified as contaminated with potentially infectious material will be collected by housekeeping in such a manner as to prevent the spread of microorganisms to the environment, or personnel who may be required to handle such items during transportation, cleaning or scouring in the performance of the contract.

· The housekeeping contractor shall ensure double bagging of all soiled potentially contaminated linens to prevent any instance where the outside of a bag used in the carrying of such linen may become contaminated, when given to the linen contractor.

· The linen carts shall protect the linen from spreading microorganisms when soiled and from the environment (rain, dust, contamination) and shall have closable lids. Before the linen carts (clean or soiled) are moved from; the storage location, linen facility, or mode of transportation, the lid shall be closed to protect the linen.

· All Fisher House linen should be processed separately from other linen using “keep-separate” techniques.

· The Fisher House COR and/or Manager reserves the right to visit Contractor’s plant at any time to ensure that the Contractor is using the proper procedures to process the Fisher House linen separately from any and all other linen.

d. UNSERVICEABLE ARTICLES: Unserviceable and non-repairable articles no longer usable for the purpose intended shall be returned by the contractor to the Fisher House Manager in a separately marked bundle, prior to mending or patching, for directions and approval

e. ITEMS FOUND IN LINEN

· Personal items & photos (billfolds, jewelry, glasses, dental devices, etc.), medical items (splints, etc.), found in the soiled linen carts should be safely packaged and returned to the Fisher House promptly.

· Any hazardous item (sharps, etc.) found in the soiled linen should be documented with a photo and then properly disposed of by Contractor.

· Please describe your company’s procedure for lost and found items, and attach copy of the written procedure to your bid.

f. CLEANLINESS AND FINISH:

· Contractor shall supply all carts required for the delivery of clean linen as well as carts for the pick-up of soiled linen.

· The linen storage carts used for the transportation shall be kept clean, neat and sanitary at all times. All linen carts of cleaned and packaged linen will be covered while in transit or laundry will be wrapped in plastic to protect the packaged linen from environmental contamination, i.e. rain, dust, or other such hazards.

· The COR and Fisher House Manager, prior to the beginning of the service, shall approve all carts supplied by the Contractor. Carts will be of generally uniform weight and size.

· All carts and other equipment must be appropriately cleaned and sanitized between loads or uses.

· Please submit a written copy of the procedure used for cleaning and sanitizing carts and other equipment.

· Lost/Damaged Items: The contractor shall replace any items lost or damaged due to negligence or poor work performance at no additional expense to the VA.

· The contractor shall indemnify the VA for any loss or damage to articles furnished for service under the contract.

· Validation of any claims for loss or damage shall be made by the Contracting Officer (COR) based on factual (documentary) evidence produced by the VA’s representatives and/or contractor.

g. PACKING SLIP AND MANIFEST:

· A packing slip should be attached to each cart indicating item description, actual verified quantities (pieces) and/or weight, cart number, and packer’s initials (legible).

· If any cart does not have the required packing slip, or if any part of the packing slip does not meet these requirements, or if the returned items do not match the count of the packing slips, the Contractor will be required to pick up the cart and return it with the proper quantity of clean linen to match the attached packing slip.

· The cart must be returned to the designated site by 2:00 p.m. the same day. A consolidated manifest is required for each delivery.

4. PERFORMANCE MONITORING: The Dayton VA Medical Center (DVAMC) will appoint a Contracting Officer’s Representative (COR) to monitor performance to ensure services are received. The COR will evaluate the contractor’s performance through intermittent on-site inspections of the contractor’s quality control program and receipt and investigation of complaints from personnel. The VA may inspect each task as completed. The COR will inspect and make shall make final determination of the validity of customer complaint(s) in cases of disagreement with customer(s). Ten days prior to the implementation of this contract, contractor shall provide the COR with written copies of procedures to be used to carry out the requirements of the contract.

Please review Quality Assurance Surveillance Plan (QASP), see below:

I. Purpose: This quality assurance surveillance plan (QASP) is a government-developed and applied document used to make systematic quality assurance methods used in the administration of the performance-based service acquisition (PBSA) standards included in this contract. The intent is to ensure that the contractor performs in accordance with performance metrics set forth in the contract documents, that the government receives the quality of services called for in the contract, and that the government only pays for the acceptable level of services received.

II. Authority: Authority to issue this QASP is provided under Federal Acquisition Clause (FAR) 52.212-4(a) Inspection and Acceptance, which provided for inspections and acceptance of the articles, services, and documentation called for in the contract to be accomplished by the contracting officer or a duly appointed representative.

III. Scope: The contractor, and not the government, is responsible for management and quality control actions necessary to meet the quality standards set forth by the contract. The QASP is put in place to provide government surveillance oversight of the contractor’s quality control efforts to assure that they are timely, effective, and delivering the results specified in the contract. The QASP is not a part of the contract, nor is it intended to duplicate the contractor’s quality control plan.

IV. GOVERNMENT RESOURCES: The following definitions for government resources are applicable to this plan:

a. Contracting Officer: A person duly appointed with the authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the government.

b. Contracting Officer’s Representative (COR): An individual designated in writing by the contracting officer to act as his or her authorized representative to assist in administering a contract. The source and authority for a COR is from the contracting officer. COR limitations are contained in the written letter of designation.

V. RESPONSIBILITIES: The government resources shall have responsibilities for the implementation of this QASP as follows:

a. Contracting Officer: The contracting officer ensures performance of all necessary actions for effective contracting and ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the contracting officer who assures that the contractor receives impartial, fair, and equitable treatment under the contract. The contracting officer is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

b. COR: The COR is responsible for technical administration of the contract and assures proper government surveillance of the contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the government’s behalf. Any changes that the contractor deems may affect contract price, terms, or conditions shall be referred to the contracting officer for action.

VI. METHODS OF SURVEILLANCE: The below listed methods of surveillance shall be used in the administration of this QASP.

a. Periodic Surveillance by the COR: The COR periodically sit in on the classes to verify that the contractor is meeting the goals of the training course.

b. Customer complaint: The COR is the point of contact and will collect all customer complaints. The COR will review all complaints and contact the originator to determine the validity of any claims. Customer complaints will become a permanent part of the COR surveillance records.

c. 100% Inspections: Complete evaluation of the performance element.

d. Random Sampling: Method used to evaluate performance by randomly selecting and inspecting a sample of cases.

VII. IDENTIFIED QA SURVEILLANCE TASKS: The following PBSA items are identified within the contract performance work statement and will be monitored by period surveillance from the COR and customer complaints in the event that a task is not be adequately performed. Please refer to Documentation of Services Performed (“item vii.” of the PWS, begins on page three).

VIII. DOCUMENTATION: The COR will, in addition to providing documentation to the contracting officer, maintain a complete quality assurance file. The file will contain copies of all reports, evaluations, recommendations, and any actions related to the government’s performance of the quality assurance function, including the originals of all surveillance activity checklists. All such records will be retained for the life of this contract. The COR shall forward these records to the contracting officer at termination or completion of the contract.

IX. QUALITY ASSURANCE: The COR will periodically evaluate the Contractor’s performance to ensure that contracted services are received. The COR will evaluate the Contractor’s performance through intermittent on-site inspections of the Contractor's quality control program and receipt of complaints from VAMC personnel. The Government may inspect each task as completed or increase the number of quality control inspections if deemed appropriate because of repeated failures discovered during quality control inspections or because of repeated customer complaints. Likewise, the Government may decrease the number of quality control inspections if performance dictates. The Government will also receive and investigate complaints from various customers located at VAMC. The Contractor shall be responsible for initially validating customer complaints. However, the COR shall make final determination of the validity of customer complaint(s) in cases of disagreement with customer(s). A QASP shall be provided to awardee and shall be bilaterally updated during contract period of performance.

Compliance with DOL Wage Determination Labor Rate Requirement

***Report of Non-Compliance shall be directed to SBA for remediation by the CO.***

Possible fines and debarment may be imposed. Please see Note 5.1 under this table

Note 5.1: IAW 13 CFR § 125.6(g), Whoever violates the requirements set forth in paragraph (a) of this section shall be subject to the penalties prescribed in 15 U.S.C. 645(d), except that the fine shall be treated as the greater of $500,000 or the dollar amount spent, in excess of permitted levels, by the entity on subcontractors. A party's failure to comply with the spirit and intent of a subcontract with a similarly situated entity may be considered a basis for debarment on the grounds, including but not limited to, that the parties have violated the terms of a government contract or subcontract pursuant to far 9.406-2(b)(1)(i) (48 CFR 9.406-2(b)(1)(i)).

5. SECURITY REQUIREMENTS: The C&A requirements do not apply, and that a Security Accreditation Package is not required.

6. GOVERNMENT-FURNISHED EQUIPMENT (GFE)/GOVERNMENT-FURNISHED INFORMATION (GFI)

Fisher House will be supplied with an inventory of linens. On an as-required basis, the Fisher House will replace these linens. The contractor will not be required to replace linens, except in the case where linens are lost and/or damaged through the negligence of the contractor. The contractor shall however inventory the outgoing soiled linens; re-inventory the incoming clean linens. Items deemed too fragile to be cleaned by the laundry service due to high-temperature levels will be cleaned by housekeeping staff in the Fisher House washers and dryers as needed. NOTE: Fisher House utilizes “hotel” quality linens (high thread count, satin banding, etc.) vs. hospital quality linens.

7. Other Pertinent Information or Special Considerations: Contractor will be trained by Fisher House manager what the exact expectation of the linen are to look like once cleaned and returned to Fisher House.

8. RISK CONTROL: The C&A requirements do not apply, and that a Security Accreditation Package is not required.

9. PLACE OF PERFORMANCE: The contractor shall clean all linen at its place of business; pick-up and delivery of all lines will be directly to the Fisher House located at:

Dayton VA Medical Center 4100 W. Third St.

c/o Fisher House Dayton, OH 45428

10. PERIOD OF PERFORMANCE:

11. DELIVERY SCHEDULE

The contractor shall provide all necessary labor, travel, supervision, equipment, supplies and coordination. Contractor is to pick-up soiled linens between the hours of 9:00 am and 2:00 pm two days per week (days are negotiable) and to deliver clean linens (wrapped in clear plastic or in covered cart) from previous pick-up on next pick-up (i.e.: Monday pick-up delivered completed on Thursday, and Thursday pick-up delivered on Monday.

The full text of FAR provisions or clauses may be accessed electronically at http://acquisition.gov/comp/far/index.html.

ADDENDUM to FAR 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS

Clauses that are incorporated by reference (by Citation Number, Title, and Date), have the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available.

The following clauses are incorporated into 52.212-4 as an addendum to this contract:

C.1 52.216-18 ORDERING (AUG 2020)

(a) Any supplies and services to be furnished under this contract shall be ordered by issuance of delivery orders or task orders by the individuals or activities designated in the Schedule. Such orders may be issued from 09/15/2023 through 09/14/2028.

(b) All delivery orders or task orders are subject to the terms and conditions of this contract. In the event of conflict between a delivery order or task order and this contract, the contract shall control.

(c) A delivery order or task order is considered "issued" when—

(1) If sent by mail (includes transmittal by U.S. mail or private delivery service), the Government deposits the order in the mail;

(2) If sent by fax, the Government transmits the order to the Contractor’s fax number; or

(3) If sent electronically, the Government either—

(i) Posts a copy of the delivery order or task order to a Government document access system, and notice is sent to the Contractor; or

(ii) Distributes the delivery order or task order via email to the Contractor’s email address.

(d) Orders may be issued by methods other than those enumerated in this clause only if authorized in the contract.

C.2 52.216-19 ORDER LIMITATIONS (OCT 1995)

(a) Minimum order. When the Government requires supplies or services covered by this contract in an amount of less than $10,000.00, the Government is not obligated to purchase, nor is the Contractor obligated to furnish, those supplies or services under the contract.

(b) Maximum order. The Contractor is not obligated to honor—

(1) Any order for a single item in excess of $50,000.00;

(2) Any order for a combination of items in excess of $50,000.00; or

(3) A series of orders from the same ordering office within 30 days that together call for quantities exceeding the limitation in paragraph (b)(1) or (2) of this section.

(c) If this is a requirements contract (i.e., includes the Requirements clause at subsection 52.216-21 of the Federal Acquisition Regulation (FAR)), the Government is not required to order a part of any one requirement from the Contractor if that requirement exceeds the maximum-order limitations in paragraph (b) of this section.

(d) Notwithstanding paragraphs (b) and (c) of this section, the Contractor shall honor any order exceeding the maximum order limitations in paragraph (b), unless that order (or orders) is returned to the ordering office within 10 days after issuance, with written notice stating the Contractor's intent not to ship the item (or items) called for and the reasons. Upon receiving this notice, the Government may acquire the supplies or services from another source.

(End of Clause)

C.3 52.216-22 INDEFINITE QUANTITY (OCT 1995)

(a) This is an indefinite-quantity contract for the supplies or services specified, and effective for the period stated, in the Schedule. The quantities of supplies and services specified in the Schedule are estimates only and are not purchased by this contract.

(b) Delivery or performance shall be made only as authorized by orders issued in accordance with the Ordering clause. The Contractor shall furnish to the Government, when and if ordered, the supplies or services specified in the Schedule up to and including the quantity designated in the Schedule as the "maximum." The Government shall order at least the quantity of supplies or services designated in the Schedule as the "minimum."

(c) Except for any limitations on quantities in the Order Limitations clause or in the Schedule, there is no limit on the number of orders that may be issued. The Government may issue orders requiring delivery to multiple destinations or performance at multiple locations.

(d) Any order issued during the effective period of this contract and not completed within that period shall be completed by the Contractor within the time specified in the order. The contract shall govern the Contractor's and Government's rights and obligations with respect to that order to the same extent as if the order were completed during the contract's effective period; provided, that the Contractor shall not be required to make any deliveries under this contract after 09/14/2028.

The following solicitation provisions apply to this acquisition:

· FAR 52.212-1, “Instructions to Offerors–Commercial Items” (JUN 2020)

· FAR 52.212-2, “Evaluation-Commercial Items” (OCT 2014)

· FAR 52.204-7, “System for Award Management” (OCT 2018)

· FAR 52.204-16, “Commercial and Government Entity Code Reporting” (AUG 2020)

· FAR 52.204-24, “Representation Regarding Certain Telecommunications and Video Surveillance Services or Equipment” (NOV 2021)

· FAR 52.216-1, “Type of Contract” (APR 1984)

· FAR 52.216-27, “Single Award” (OCT 1995)

· FAR 52.217-3, “Evaluation Exclusive of Options” (APR 1984)

· VAAR 852.215-70, “Service-Disabled Veteran-Owned and Veteran-Owned Small Business Evaluation Factors” (JAN 2023)

· FAR 52.233-2, “Service of Protest” (SEPT 2006)

· VAAR 852.233-70, “Protest Content/Alternative Dispute Resolution

· VAAR 852.233-71, ”Alternate Protest Procedure (OCT 2018

· VAAR 852.273-70, “Late Offers” (NOV 2021)

· VAAR 852.273-73, “Evaluation—Health-Care Resources” (NOV 2021)

FAR 52.212-3, “Offerors Representations and Certifications–Commercial Items” Offerors must complete annual representations and certifications electronically via the System for Award Management (SAM) website located at https://www.sam.gov/portal in accordance with FAR 52.212-3, “Offerors Representations and Certifications–Commercial Items.” If paragraph (j) of the provision is applicable, a written submission is required.

The following contract clauses apply to this acquisition:

· FAR 52.212-4, “Contract Terms and Conditions–Commercial Items” (OCT 2018)

· FAR 52.203-17, “Contractor Employee Whistleblower Rights and Requirement to Inform Employees of Whistleblower Rights” (JUN 2020)

· FAR 52.204-4, “Printed or Copied Double-Sided on Postconsumer Fiber Content Paper” (MAY 2011)

· FAR 52.204-13, “System for Award Management Maintenance” (OCT 2018)

· FAR 52.204-18, “Commercial and Government Entity Code Maintenance” (JUL 2016)

· FAR 52.217-8, “Option to Extend Services” (NOV 1999)

· FAR 52.217-9, “Option to Extend the Term of the Contract” (MAR 2000)

· FAR 52.223-2, “Affirmative Procurement of Biobased Products Under Service and Construction Contracts” (SEPT 2013)

· FAR 52.232-40, “Providing Accelerated Payments to Small Business Subcontractors” (DEC 2013)

· FAR 52.237-1, “Site Visit” (APR 1984)

· FAR 52.237-2, “Protection of Government Buildings, Equipment, and Vegetation” (APR 1984)

· VAAR 852.203-70, “Commercial Advertising”

· VAAR 852.215-70, “Service-Disabled Veteran-Owned and Veteran-Owned Small Business Evaluation Factors” (JAN 2023) (DEVIATION)

· VAAR 852.215-71, “Evaluation Factor Commitments”

· VAAR 852.219-75, “VA Notice of Limitations on Subcontracting – Certificate of Compliance for Services and Construction” (JAN 2023)

· VAAR 852.232-72, “Electronic Submission of Payment Requests”

· VAAR 852.270-1, “Representatives of Contracting Officers”

· VAAR 852.242-71, “Administrative Contracting Officer” (OCT 2020)

· FAR 52.212-5, “Contract Terms and Conditions Required to Implement Statutes or Executive Orders” (Jan 2021) The following subparagraphs of FAR 52.212-5 are applicable:

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

(1) 52.203-19, Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements (JAN 2017) (section 743 of Division E. Title VII, of the Consolidated and Further Continuing Appropriations Act, 2015 (Pub. L. 113-235) and its successor provisions in subsequent appropriations acts (and as extended in continuing resolutions)).

(2) 52.204-23, Prohibition on Contracting for Hardware, Software, and Services Developed or Provided by Kapersky Lab and Other Covered Entities (JUL 2018) (Section 1634 of Pub. L. 115-91).

(3) 52.204-25, Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment (AUG 2020) Section 889(a)(1)(A) of Pub. L. 115-232).

(4) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (NOV 2015).

(5) 52.233-3, Protest After Award (AUG 1996) (31 U.S.C. 3553).

(6) 52.233-4, Applicable Law for Breach of Contract Claim (OCT 2004) (Public Laws 108-77 and 108-78) (19 U.S.C. 3805 note)).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

· FAR 52.203-6, Restrictions on Subcontractor Sales to the Government (JUN 2020), with Alternate I (NOV 2021) (41 U.S.C. 4704 and 10 U.S.C. 4655)

· FAR 52.204-10, Reporting Executive Compensation & First-Tier Subcontract Awards (JUN 2020)

· FAR 52.204-15, Service Contract Reporting Requirements for Indefinite-Delivery Contracts (OCT 2016)

· FAR 52.209-6, Protecting the Government’s Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment (JUN 2020)

· FAR 52.219-6, Notice of Total Small Business Set-Aside (NOV 2020)

· FAR 52.219-8, Utilization of Small Business Concerns (OCT 2022

· FAR 52.219-14, “Limitations on Subcontracting” (JUN 2020) (DEVIATION)

· FAR 52.219-28, Post Award Small Business Program Rerepresentation (MAR 2023)

· FAR 52.222-3, Convict Labor (JUN 2003)

· FAR 52.222-21, Prohibition of Segregated Facilities (APR 2015)

· FAR 52.222-26, Equal Opportunity (SEPT 2016)

· FAR 52.222-35, Equal Opportunity for Veterans (JUN 2020)

· FAR 52.222-36, Equal Opportunity for Workers with Disabilities (JUN 2020)

· FAR 52.222-37, Employment Reports on Veterans (JUN 2020)

· FAR 52.222-40, Notification of Employee Rights Under the National Labor Relations Act (DEC 2010) (E.O. 13496)

· FAR 52.222-50, Combating Trafficking in Persons (OCT 2020)

· FAR 52.222-54, Employment Eligibility Verification (MAY 2022)

· FAR 52.223-18, Encouraging Contractor Policies to Ban Text Messaging While Driving (JUN 2020) (E.O. 13513)

· FAR 52.225-13, Restrictions on Certain Foreign Purchases (JUNE 2008)

· FAR 52.232-33, Payment by Electronic Funds Transfer—System for Award Management (OCT 2018)

(c) The Contractor shall comply with the FAR clauses in this paragraph (c), applicable to commercial services, that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

· FAR 52.222-41, Service Contract Labor Standards (AUG 2018)

· FAR 52.222-42, Statement of Equivalent Rates for Federal Hires (MAY 2014)

· FAR 52.222-43, Fair Labor Standards Act and Service Contract Labor Standards - Price Adjustment (Multiple Year and Option Contracts) (AUG 2018)

· FAR 52.222-55, Minimum Wages Under Executive Order 13658 (NOV 2020)

· FAR 52.222-62, Paid Sick Leave Under Executive Order 13706 (JAN 2017)

(d) Comptroller General Examination of Record. The Contractor shall comply with the provisions of this paragraph (d) if this contract was awarded using other than sealed bid, is in excess of the simplified acquisition threshold, and does not contain the clause at 52.215-2, Audit and Records -- Negotiation.

(1) The Comptroller General of the United States, or an authorized representative of the Comptroller General, shall have access to and right to examine any of the Contractor's directly pertinent records involving transactions related to this contract.

(2) The Contractor shall make available at its offices at all reasonable times the records, materials, and other evidence for examination, audit, or reproduction, until 3 years after final payment under this contract or for any shorter period specified in FAR Subpart 4.7, Contractor…