36C25021Q2005 0003.docx

5. PROJECT NUMBER (if applicable)

CODE

7.

ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER

3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF

PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO.

1. CONTRACT ID CODE

FACILITY CODE

CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE

OF YOUR

ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.

is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO:

Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERE

D CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES

SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR

OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendmen t, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED

STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER

16A. NAME AND TITLE OF

CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30

PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243 (Type or print) (Type or print) (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code) (If other than Item 6) (Specify type of modification and authority) (such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF

SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer) Not Applicable Not Applicable 36C250 Department of Veterans Affairs Network Contracting Office (NCO) 10 260 E. University Avenue Cincinnati OH 45219 36C250 Department of Veterans Affairs Network Contracting Office (NCO) 10 260 E. University Avenue Cincinnati OH 45219 To all Offerors/Bidders

36C25021Q2005 09-13-2021

X X X 09/15/2021 at 1300-EST FAR 52.232-18 (Availability of Funds) X The purpose of this amendment is to provide a response to offeror questions which is provided in the continuation page.

All offerors shall submit a signed copy of amendments 36C25021Q2005- 0001, C25021Q2005-0002 and 36C25021Q2005-0003 and a signed fully completed copy of attached solicitation 36C25021Q2005 dated 08/31/2021 by email to bradley.burhite@va.gov with file size not larger than 10MB per email. The cutoff date for questions was 6 September 2021.

The offer due date is hereby exten ded until 15 September 2021 at 1300-EST.

Bradley Burhite Contracting Officer

VA-VHA-2020-230A0A03

CONTINUATION PAGE

1. QUESTION: Please confirm that the Government is seeking for Offerors to be able to call up to 20,000 phone numbers at once?

RESPONSE: Yes

1. QUESTION: Does the VA have to call out to the veterans or could you provide a number for the veterans to dial into a call – that seems more effective to me especially given the number of spam calls we all get every day?

RESPONSE: Yes, a call does need to go to Veterans offering them the opportunity to join a call or to call a number to join a call if the Veteran does not answer when directly reach out to.

1. QUESTION: Do you have a history of how many veterans have joined these calls in the past RESPONSE: 4,000 to 6,000 Veterans join

1. QUESTION: Do you want any kind of reporting on who attended?

RESPONSE: Yes

1. QUESTION: How long is the presentation versus the Q&A section?

RESPONSE: Presentation is usually 10-12 minutes with another 20-25 minutes of Q&A.

1. QUESTION: Do you know the typical age of those attending?

RESPONSE: 55+

1. QUESTION: Is there a budget for these calls and if yes, what is that number?

RESPONSE: Any information related to the budget is FOR OFFICIAL GOVERNMENT USE ONLY and not releasable to the public.

1. QUESTION: Do you record these calls and then share that information with members who couldn’t attend?

RESPONSE: No

1. QUESTION: Would there ever be any interest in having Veterans register for these calls ahead of time?

RESPONSE: Yes

1. QUESTION: How many of the calls are Long Distance?

RESPONSE: Do not have an exact number but I would safely safe several hundred to thousands

1. QUESTION: How many of the calls are in the day, the evening?

RESPONSE: All calls are done during daytime hours