Attach. 5 Quality Measures.pdf
PDF 54 KB Posted
- Solicitation number
- 36C24924Q0103
About this file
This document outlines quality measures for a federal contract to provide regulated medical waste and sharps removal services. The contract involves weekly pick-up of medical waste containers for cleaning and replacement with clean containers at a Veterans Affairs facility. Key performance standards include picking up all scheduled medical waste from designated areas per the service schedule, maintaining required training and licenses for all employees and vehicles, and achieving at least a 98% customer satisfaction rate. Contractors will be subject to deductions from their monthly invoice if they do not meet the acceptable quality levels of 100% for on-time pick-ups, training compliance, and clean container delivery or a 98% satisfaction rate. The Department of Veterans Affairs Veterans Health Administration VISN 9 is the contracting agency, and the related solicitation number is 36C24924Q0103 for regulated medical waste and sharps removal services at the TVHS facility.
View the file
Other files
Show all 11
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Quality Measures
Performance Objectives
Standard
Acceptable Quality Level
(AQL)
Method of Monitoring
Disincentive
1) All scheduled pick up of Medical Waste
Picked up from designated holding areas per schedule of service
100% COR will review manifest and monitor monthly using
QA
Performance Review checklist
5% deduction from monthly invoice for failure to meet
AQL
2) Training
Contractor maintains current Hepatitis shots, TB testing, Blood Bourne, Blood Pathogen, DOT and EPA training and adhere to stations Privacy Policy.
100% COR will review current records.
5% deduction from monthly invoice for failure to meet
AQL
3) Weekly pick up of medical waste containers for cleaning /replace w/clean containers.
All containers must be clean sterilized upon arrival to facility
100% COR will review manifest and monitor monthly using
QA
Performance Review checklist
5% deduction from monthly invoice for failure to meet
AQL
4) Licensing of Employees and Vehicles
Contractor maintains current licenses
100% COR will request copies of current licenses annually
5% deduction from monthly invoice for failure to meet
AQL.
6) Customer Satisfaction
By the number of positive and
98% COR will make weekly
1% reduction in monthly invoice for
Objectives
Standard
Acceptable Quality Level
(AQL)
Method of Monitoring
Disincentive negative complaints provide by customer.
inspections throughout the facility every documented defect over two (2)
File details come from the government source that posted it. Updated .