36C24919Q0009-0001000.docx

5. PROJECT NUMBER (if applicable)

CODE

7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER

3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE

OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO.

1. CONTRACT ID CODE

FACILITY CODE

CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.

is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

BY

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER

16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30

PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243 (Type or print) (Type or print) (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code) (If other than Item 6) (Specify type of modification and authority) (such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer) 09-14-2018 90C Department of Veterans Affairs Network Contracting Office 9 1639 Medical Center Parkway Suite 400 Murfreesboro

TN

37129 90C Department of Veterans Affairs Network Contracting Office - 9 1639 Medical Center Parkway Suite 400 Murfreesboro

TN

37129 To all Offerors/Bidders

36C24919Q0009 09-14-2018

X X X Language Translation Services corrections and answers to questions

Solicitation changes:

1. Change email address on page 43 to Christina.Smith7@va.gov

2. Change NAICS 541930 size standard, page 1, to $7.5 million.

See Page 2 for answers to questions.

36C24919Q0009 ANSWERS TO QUESTIONS

1. Is there an incumbent? No If so, the award contract number? NA

2. What is the expected frequency and volume of written translations? As needed for written (no historical data at this time). The greatest need at this time is for over the phone translation service requirements, the majority of the expected volume will consist of assisting the Caregiver Veteran Support Program with initial phone scheduling/enrollment (15 minutes per Veteran); 4-5 sessions of 1-hour telephone sessions per Veteran/Caregiver.

3. What is the average length of a medical record per patient? Medical Records vary in length and volumes; most records will consist of a minimum average of one (1) page up to hundreds of pages per record.

4. Could you please provide an example or two of typical document requiring translation? (Target language to English) Currently the greatest need is for over the phone translation services; target language translation requests that have the greatest need are Spanish-to-English and Korean-to-English.

5. In regards to item 10, Travel, does the VA anticipate on site translations? No, most of the translation request can be accomplished over the telephone or in the case of medical records via secure messaging.

6. Will the VA transmit the documents to the awarded vendor hardcopy or softcopy? Yes electronically. Through a pdf scan and secure (encrypted) electronic transmission to protect HIPAA/PII data? Yes

7. The SF 1449 indicated the size standard is $38.5 million for NAICS code 541930, the SBA size standard match to this NAICS is $7.5 million. Will the government correct the size standard to appropriately reflect the SBA standard? Corrected to $7.5 million.

8. Will the government consider subcontractor past performance as it augments and enhances the primes’ past performance, not in place of the primes’ past performance. Yes

9. What is the historical percentage of Spanish in the total language mix? There is no current historical data to share. The majority (approximately 90%) of our over the phone translation requests will be from Spanish-to-English.

10. Do you have an anticipated breakout between the call center work and the written translation? What percentage of the work will be in each area? Over the phone translation - 90%, Written translation - 10%