Questions_ Answers Solicitation 36C24825Q0192.docx

Questions and Answers (Solicitation 36C24825Q0192)

1. Just to confirm this notice is for DME supplies and you require “quotations” meaning prices, correct?

a. DME delivery & Bed Repairs.

b. Quotations means fee /price to provide DME delivery and bed repairs.

2. Is the solicitation still active in SAM.GOV.

Yes, closes on 2/19/25. (see solicitation for details)

3. If so , is it okay to ship straight from the manufacturer?

a. No, items will arrive to prosthetics and DME vendor will be pickup at VAMC

4. How frequently will the company receive payment?

a. Service will be charge and bill on a daily basis.

5. Will the contract be awarded to a single provider, or could it be split into multiple awards by region?

a. Only one contract for all PR and VI including Vieques y Culebra.

5a. If the contract is regionalized, will the provider have the option to subcontract to another company to cover regions outside their designated area?

No subcontractor allowed.

6. If multiple awards are possible, will the provider have the option to subcontract to another company to cover out-of-zone regions?

No subcontractor allowed.

7. Regarding Section B, Part B.1, Item 5, is training provided on how to use the Tungsten Network system?

Yes, will be provided upon program implementation.

8. Is it permissible to have a satellite warehouse in order to meet the minimum storage requirement of 3,500 square feet?

Yes, if warehouse comply with policy for regulation agencies ex, OSHA, Joint commission among others, and should be manage by company awarded contract and provide weekly inventory reports and site inspections.

9. Could you please clarify the meaning of 'item 0006 Repair DME 1 (stock items, beds, and accessories) job no required repair'? Specifically, what does 'job no required repair' refer to in this context?

Means service in which vendor receive an order for evaluation and at the time of evaluation no additional action the problem was fixed.

10. Regarding Section B.1, Item 3, which states that invoices shall be submitted in arrears on a monthly basis upon receipt and acceptance, and Section B.3, Item 6.2, which specifies that payments for Task Orders shall be made via Government Purchase Card and/or 2237, can you confirm how often the company will receive payment?

This will be the final payment methos upon macro for monthly payment is implemented, as now will continue payments by single purchase orders.

11. For a small company with the capacity to meet the contract's requirements, how much time would be allocated to secure the necessary storage space?

a. Company must have the storage space at the time of the contract awarded.

12. In Section B.3 item 4.3 How are mileage charges determined for the purposes of this contract?

Will be calculate with the VA BTSSS application

13. In Section B.3, Statement of Work, Item 7.3, it specifies that the contractor must provide services seven days a week, 24 hours a day, including Federal holidays. Does this mean the contractor must amend their regular working hours, which are Monday through Friday, 9:00 AM to 5:00 PM, or is this provision only applicable in case of emergencies?

a. In case of Emergency and/or discharge planning coordination.

14. Section B.3, Statement of Work, Item 8.2 states that when there is a change in contractors, the new contractor is responsible for picking up all government-owned equipment and supplies from the previous contractor and storing them at the new contractor’s facility. Does the new contractor receive any compensation for moving and storing these items?

a. No

15. In Section B.3, Statement of Work, Item 13.1.4, it states that the contractor shall immediately notify the Contracting Officer’s Representative (COR) of any discrepancies, such as missing equipment or equipment that cannot be located, which has been requested for pickup by the VA. Could you please clarify what constitutes a discrepancy in this context and the expected procedure for reporting such discrepancies?

a. Discrepancy between the list of pickup and the item pickup. For this reason, is recommended review and certified that list matches with the equipment pickup and sign the form.

b. Equipment that was sent to the contractor warehouse for reassign list and VA request pickup for delivery to a veteran, at the time of the order place contractor identify that equipment is not in their warehouse the contractor is required to notify COR.

16. In Item 15, Delivery, Set-up, and Pick-up of Equipment, and Provision of Patient Instructions (DME), it states that the contractor is responsible for any damages to a beneficiary’s residence or care environment during delivery, pick-up, or service. Are there any exceptions to this responsibility, such as in the case of installing grab bars in a tiled bathroom or other similar scenarios?

a. No

17. Regarding Item 18, Refurbishing and Repair Service (DME), it specifies that the contractor shall use VA parts when available. If the contractor provides parts, must the contractor indicate specific details? Additionally, will the contractor be authorized to procure and charge for parts if the VA does not have the required items available?

a. No, if the parts are not available contractor need to contact Purchasing Agent and notify that parts are not available from VA stock and request a New PO for purchase parts.

18. Item 18, Refurbishing and Repair Service (DME), states that repairs under warranty must be performed by the manufacturer or its authorized representative. If the manufacturer is slow to respond, which is a reality, how can the contractor ensure continuous service to the Veterans while waiting for warranty repairs to be completed?

a. The responsibility of cases under warranty falls under Purchasing Agent, he/she will provide follow-up. If any cases pending contractor should include them in timelines report.

19. Let us know if line# 0004 contemplated bariatric equipment.

Yes.

20. Line# 0005 What does this “Recondition” request in detail?

Reconditioning means prepare the equipment to be patient ready.

21. Line# 0006 Are we going to repair or not repair?

Need detail. Means service in which vendor receive an order for evaluation and at the time of evaluation no additional action the problem was fixed.

22. Line # 0008 the quote is for our stock items or the supplier?

Stock items means VA equipment Inventory. (beds, Liffters, VA stock)

23. Line# 0010 Need to know if this apply only for transportation in the Island?

Taxi, rental car or bus, truck let us know – Ground transportation is the fee vehicle used to transport VA equipment from boat to patient home.

24. If we are going to Culebra or Vieques it applies line# 0009, 0010 and 0011 for the same service request?

Consider eliminant in 0011 St Thomas and St. Croix, there are different price for the zone.

Delivery Rate for Out of zone apply to 4 sites Vieques, Culebra, ST Thomas and ST Croix US Virgin Island.

Three (3) separate charges for each service request

25. Need same information for line# 0012 and 0013 and add 0014 for the Out of zone of VI Three (3) separate charges for each service request

26. Other line items to create? No Fee for storage of 3,500 S/F = NO Fee for disposal of boxes and equipment = NO Fee for pick up in VA facilities = No charge for Pickup at VA facilities.