Performance Work Statement.pdf

36C24824Q0267

PERFORMANCE WORK STATEMENT

1. OBJECTIVE: To provide upholstery repair and cleaning services for the VA Caribbean

Healthcare System (VACHS) furniture.

2. PERIOD OF PERFORMANCE: The period of performance for this service shall be from

January 15, 2024 to January 14, 2025, plus four (4) twelve-month option periods.

3. REQUIRED SERVICES: The Contractor shall supply all labor, materials, and equipment necessary to perform upholstery repair and cleaning services. The pieces of furniture include patient beds (for primary examination – not in-patient beds), waiting area or lounge chairs, sofas, and loveseats. The services will not include medical equipment such as therapy seats, in-patient beds, gym equipment seats, or mattresses, which is equipment that require compliance of the manufacturer specifications for the best use of the product.

4. GENERAL REQUIREMENTS:

4.1. Repair services shall include the following:

4.1.1. Springs

4.1.2. Existing upholstery adjustments

4.1.3. Sewing reinforcement

4.1.4. Sand and paint of wood components

4.1.5. Repairs of plastic or polyurethane components

4.1.6. Cushion re-filling

4.2. Cleaning services, which shall be provided using cleanable materials and healthcare grade fabrics in compliance with the VACHS Infection Control policies and guidelines, include the following:

4.2.1. Upholstery cleaning

4.2.2. Spot or stain removal

4.2.3. Stain repellant treatment

4.2.4. Deep cleaning process

4.2.5. Fiber rinse and extraction to flush out and remove dirt and the original cleaning solution.

4.2.6. Cleaning services using heated solutions

5. PURPOSE: VACHS has a large amount of furniture which has vinyl upholstery or fabrics acceptable for healthcare environments and compliant with infection control regulations.

Broken or faded fabrics affect the performance of the furniture and does not comply with VACHS Infection Control policies and guidelines.

5.1. Agencies that oversee upholstery and furniture conditions are:

5.1.1. VACHS Infection Control policies and guidelines

5.1.2. The Joint Commission (TJC)

5.1.3. Commission on Accreditation of Rehabilitation Facilities (CARF)

6. ADDITIONAL REQUIREMENTS:

6.1. All fabrics shall be vinyl Grade 5 or more, or “marine grade”.

6.2. Leather and vinyl imitations shall not be used.

6.3. Fabrics samples shall be available to the VACHS Interior Designer for approval.

Samples for these shall be provided based on pattern, color, or design. Color and design need to be approved by the VACHS Interior Designer.

6.4. Repairs and cleaning services for exam tables or simple upholstery shall be performed on site at the VACHS.

6.5. Sewing work shall be performed in a double stitched fashion.

6.6. Services at the VACHS shall be provided Monday through Friday between 6:30 AM and 2:30 PM Atlantic Standard Time (AST).

6.7. Contractor employees shall have a company uniform and a valid ID when performing services at the VACHS.

6.8. Contractor shall provide all the tools, platform cars, lifters, hand trucks, or other equipment necessary for the provision of these services.

6.9. Contractor shall remove all trash, cardboard, and debris generated while performing services at the VACHS.

6.10. Repaired furniture shall be cleaned by the Contractor prior to its re-installation.

6.11. Solvents, cement, and glues used for the provision of these services shall be in compliance of hospital low Volatile Organic Compounds (VOCs) and “Green Guard” certified.

6.12. Services shall be completed within fifteen (15) days of the day the service is requested. Item may be removed from VACHS facility to the Contractor’s workshop but must be returned within that timeframe.

6.13. Finishes, fabric samples, and cut sheets to be used for furniture repairs shall be submitted to the VACHS Interior Designer for approval. Services that require these shall not be started until the VACHS Interior Designer has approved the finish, fabric, or cut sheet.

7. ACCESS PROVIDED BY THE GOVERNMENT: Contractor’s personnel access shall be requested through the FMS POC prior to the provision of these services.

8. EQUIPMENT TRANSPORTATION: Any installation, movement, and transportation of furniture required for the rendering of these services shall be furnished by the Contractor.

However, the Government understands that there may be unusual situations that may require that equipment may be moved from facility using large transportation vehicles (e.g., flatbeds).

For these situations, the Contractor may provide a quote to the Government stating the price for such transportation services and shall be submitted to the Government for evaluation.

9. NON-PERSONAL SERVICES: Contractor employees performing services under this contract will be controlled, directed, and supervised by the Contractor. Contractor management will ensure that employees properly comply with the performance standards outlined in the PWS.

Contractor employees will perform their duties independent of, and without the supervision of, any Government official.

10. ADDITIONAL OR DELETION OF SERVICES: Repair and cleaning services for additional upholstery may be added to the contract via a Supplemental Agreement.

11. QUALITY ASSURANCE: To ensure the overall quality of the provision of these services, the Contractor shall possess a quality assurance plan which shall be provided within seven (7) days of contract award.

12. PERFORMANCE REQUIREMENTS SUMMARY (PRS):

Performance Objective

(Task) Performance

Standard Monitoring Method Acceptable Quality Level (AQL)

Incentive (Positive/Negative)

Perform inspection of upholstery and repair services

Quality inspection by SME

Inspection when received

All inspected items must be evaluated and certified with 100% accuracy

Immediate corrective action taken at no additional cost to the Government

Coordinate inspection of sanitation services

Quality inspection by SME

Inspection when received

80% of tolerance (Tolerance will consider material, existing condition, and item years of use)

Immediate corrective action taken at no additional cost to the Government

PERFORMANCE WORK STATEMENT