36C24823Q0150.pdf
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- Attached to
- Q523--Autologous Transfusion Cell Saver Services
- Solicitation number
- 36C24823Q0150
About this file
This performance work statement describes autologous transfusion cell saver services required by the Department of Veterans Affairs Bay Pines VA Healthcare System. The contractor must provide on-site certified autologous transfusionists to assist with moderate complexity vascular cases and minimize dependency on allogenic blood transfusions. Services include operating autotransfusion equipment for approximately four hours per scheduled procedure, with one to two procedures expected monthly. The base period of performance is one year with four one-year option periods. The contractor must propose hourly rates for the base year and each option period. This tiered small business set-aside solicitation requires responses by December 30th, 2022 and has an anticipated award date of January 31st, 2023.
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PAGE 1 OF 1. REQUISITION NO.
2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE
a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL
TIME
9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:
SMALL BUSINESS
HUBZONE SMALL
BUSINESS
SERVICE-DISABLED
VETERAN-OWNED
SMALL BUSINESS
WOMEN-OWNED SMALL BUSINESS
(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED
SMALL BUSINESS PROGRAM
EDWOSB
8(A)
NAICS:
SIZE STANDARD:
11. DELIVERY FOR FOB DESTINA-
TION UNLESS BLOCK IS
MARKED
SEE SCHEDULE
12. DISCOUNT TERMS
13a. THIS CONTRACT IS A
RATED ORDER UNDER
DPAS (15 CFR 700)
13b. RATING
14. METHOD OF SOLICITATION
RFQ IFB RFP
15. DELIVER TO CODE 16. ADMINISTERED BY CODE
17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE
TELEPHONE NO. UEI: EFT:
PHONE: FAX:
17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER
18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED
SEE ADDENDUM
19. 20. 21. 22. 23. 24.
ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT
(Use Reverse and/or Attach Additional Sheets as Necessary)
25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)
27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.
27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED
28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:
30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)
30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED
AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)
PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212
7. FOR SOLICITATION
INFORMATION CALL:
STANDARD FORM 1449
SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES
OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30
516-23-1-021-0001
36C24823Q0150 12-16-2022
Rosetta Quinn 813-893-1814 12-30-2022
4:00PM EST
36C248 Department of Veterans Affairs Network Contracting Office 8 (NCO 8)
8875 Hidden River Pkwy Suite 525 Tampa FL 33637
622110
$41.5 Million
N/A
X
Department of Veterans Affairs Bay Pines VA Healthcare System 10000 Bay Pines Blvd
Bay Pines FL 33744
36C248
Department of Veterans Affairs Network Contracting Office 8 (NCO 8)
8875 Hidden River Pkwy Tampa FL 33637
Department of Veterans Affairs Financial Services Center
P.O. Box 149971 Austin TX 78714-9971
See CONTINUATION Page
The Contractor shall provide Auto Transfusion "Cell Saver" services on-site to support the Bay Pines VA Healthcare System.
This contract will be awarded for a base of one (1) year with four (4) – one (1) year options.
Reference page six (6) through seven (7) for the Price Schedule and pages eight (8) through forty-two (42) for the Performance Work Statement.
This RFQ is Set-aside based on an order of priority as established in 38 U.S.C. 8127. Tiered Evaluations including Small Business Concerns. Please see Addendum 2 to FAR 52.212-2 Evaluation of Commercial Items on page 78 and Attachment D.1 Solicitation Notice of Tiered Evaluation.
See CONTINUATION Page
X
X 1
Cyrouse Houshyani Contracting Officer
X
36C24823Q0150
Table of Contents
SECTION A
A.1 SF 1449 SOLICITATION/CONTRACT/PRDER FOR COMMERCIAL PRODUCTS
AND COMMERCIAL SERVICES
SECTION B - CONTINUATION OF SF 1449 BLOCKS
B.1 CONTRACT ADMINISTRATION DATA
B.2 PRICE SCHEDULE
B.3 PERFORMANCE WORK STATEMENT
SECTION C - CONTRACT CLAUSES
C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS
AND COMMERCIAL SERVICES (NOV 2021)
C.2 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)
C.3 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000) ... 49
C.4 52.219-4 NOTICE OF PRICE EVALUATION PREFERENCE FOR HUBZONE
SMALL BUSINESS CONCERNS (OCT 2022)
C.5 52.219-14 LIMITATIONS ON SUBCONTRACTING (OCT 2022)
C.6 SUPPLEMENTAL INSURANCE REQUIREMENTS
C.7 52.232-19 AVAILABILITY OF FUNDS FOR THE NEXT FISCAL YEAR (APR
1984)
C.8 VAAR 852.212-70 PROVISIONS AND CLAUSES APPLICABLE TO VA
ACQUISITION OF COMMERCIAL ITEMS (APR 2020)
C.9 VAAR 852.215-70 SERVICE-DISABLED VETERAN-OWNED AND VETERAN-
OWNED SMALL BUSINESS EVALUATION FACTORS (OCT 2019)
C.10 VAAR 852.219-10 VA NOTICE OF TOTAL SERVICE-DISABLED VETERAN-
OWNED SMALL BUSINESS SET-ASIDE (JUL 2019) (DEVIATION)
C.11 VAAR 852.219-74 LIMITATIONS ON SUBCONTRACTING—MONITORING AND
COMPLIANCE (JUL 2018)
C.12 VAAR 852.219-75 SUBCONTRACTING COMMITMENTS MONITORING AND
COMPLIANCE (JUL 2018)
C.13 VAAR 852.237-75 KEY PERSONNEL (OCT 2019)
C.14 MANDATORY WRITTEN DISCLOSURES
C.15 VAAR 852.237-70 INDEMNIFICATION AND MEDICAL LIABILITY INSURANCE
(OCT 2019)
C.16 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)
C.17 VAAR 852.215-71 EVALUATION FACTOR COMMITMENTS (OCT 2019)
C.18 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS
(NOV 2018)
C.19 VAAR 852.219-77 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING—
CERTIFICATE OF COMPLIANCE FOR SERVICES AND CONSTRUCTION (SEP 2021)
(DEVIATION)
C.20 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT
STATUTES OR EXECUTIVE ORDERS—COMMERCIAL PRODUCTS AND
COMMERCIAL SERVICES (MAY 2022) (JUL 2020) (DEVIATION)
SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS
D.1 SOLICITATION NOTICE OF TIERED EVALUATION
D.2 QUALITY ASSURANCE SURVEILLANCE PLAN
D.3 CONTRACTOR CERTIFICATION
D.4 CONTRACTOR RULES OF BEHAVIOR
D.5 ORGANIZATIONAL CONFLICT OF INTEREST
D.6 PAST PERFORMANCE QUESTIONNAIRE
D.7 WAGE DETERMINATION
SECTION E - SOLICITATION PROVISIONS
E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL PRODUCTS AND
COMMERCIAL SERVICES (NOV 2021)
E.2 52.212-2 EVALUATION—COMMERCIAL PRODUCTS AND COMMERCIAL
SERVICES (NOV 2021)
E.3 52.204-24 REPRESENTATION REGARDING CERTAIN TELECOMMUNICATIONS
AND VIDEO SURVEILLANCE SERVICES OR EQUIPMENT (NOV 2021)
E.4 52.204-26 COVERED TELECOMMUNICATIONS EQUIPMENT OR SERVICES—
REPRESENTATION (OCT 2020)
E.5 VAAR 852.209-70 ORGANIZATIONAL CONFLICTS OF INTEREST (OCT 2020) . 83
E.6 52.216-1 TYPE OF CONTRACT (APR 1984)
E.7 52.233-2 SERVICE OF PROTEST (SEP 2006)
E.8 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB
1998)
E.9 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—
COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (MAY 2022) (JUL 2020)
(DEVIATION)
SECTION B - CONTINUATION OF SF 1449 BLOCKS
B.1 CONTRACT ADMINISTRATION DATA
1. CONTRACT ADMINISTRATION: All contract administration matters will be handled by the following individuals:
a. CONTRACTOR:
Contractor: _______________________________________________________ Title: ____________________________________________________________ Address: _________________________________________________________ Telephone: _______________________________________________________ Facsimile: ________________________________________________________ E-mail: __________________________________________________________ Federal Taxpayer Identification Number_________________________________ Dun and Bradstreet Number __________________________________________
b. GOVERNMENT: Contracting Officer 36C248 Cyrouse Houshyani
Department of Veterans Affairs Network Contracting Office 8 (NCO 8) 8875 Hidden River Pkwy Suite 525
Tampa FL 33637 813-631-2816
2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:
[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or
[] 52.232-36, Payment by Third Party
3. INVOICES: Invoices shall be submitted in arrears:
a. Quarterly []
b. Semi-Annually []
c. Other [x] Monthly
4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests. Invoicing shall be in accordance with the requirements of The Department of Veterans Affairs (VA) Financial Services Center (VAFSC). The latest information shall be used for invoicing and payments and may change during the Period of Performance of this acquisition. Current Invoicing information is located at http://www.fsc.va.gov/einvoice.asp.
5. ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:
AMENDMENT NO DATE
6. REQUEST FOR QUOTES : Quotes for furnishing services identified within the schedule will be submitted electronically to the Contract Specialist at Rosetta.quinn@va.gov until the date and time specified in block eight (8) of this RFQ.
7. CAUTION: Quoters must complete and return all information designated in FAR 52.212-1, Instructions to Quoters – Commercial Items, Paragraph (b) prior to the time specified in block 8 of SF1449 in order to be considered for award. Late submissions, Modification, and Withdrawals: See Provision 52.212-1. All quotes are subject to all terms and conditions of this
RFQ.
8. POST AWARD ORIENTATION: The Contracting Officer will schedule a post award orientation conference for contract orientation purposes as required by IL 003A3-12-04.
http://www.va.gov/oal/docs/library/ils/il12-04.pdf
B.2 PRICE SCHEDULE
The Contractor shall furnish all personnel to provide equipment supplies and services necessary to perform onsite Auto Transfusion “Cell Saver“ Services to the Department of Veterans Affairs Medical Center, Bay Pines VA Healthcare System (BPVAHCS). The Contractor’s shall cover the range of Auto Transfusion “Cell Saver“ Services as would be provided in a state-of-the-art civilian medical treatment facility and the standard of care shall be of a quality, meeting or exceeding currently recognized national standards as established by the American Board of Cardiovascular Auto Transfusionist http://www.abcp.org.
Place of Performance: This requirement is for contract to provide Auto Transfusion Services on site to Bay Pines VA Healthcare System (BPVAHCS), 10000 Bay Pines Boulevard, Bay Pines, FL 33744.
The Contractor shall propose a minimum of one (1) Auto Transfusion for approximately four (4) hours per case to be available for one (1) to two (2) procedures per month. The Auto Transfusionist also known as a Perioperative Blood Management Technologist must provide equipment and supplies that are approved by the Food & Drug Administration (FDA) for Auto Transfusion. An approved list of supplies shall be submitted to, and maintained by, the Contracting Officer’s Representative (COR).
Period of Performance Base Year: 02/01/2023 to 01/31/2024
Option Year One: 02/01/2024 to 01/31/2025
Option Year Two: 02/01/2025 to 01/31/2026
Option Year Three: 02/01/2026 to 01/31/2027
LIN
No.
SUB-
LIN
Description Qty. Unit Unit Cost Total Annual Cost
0001 None Autologous Transfusion “Cell Saver“ Services
12 Month $___________ $____________
TOTAL FOR BASE 12 MO $____________________
LIN
No.
SUB-
LIN
Description Qty. Unit Unit Cost Total Annual Cost
1001 None Autologous Transfusion “Cell Saver“ Services
12 Month $___________ $____________
TOTAL FOR OPTION YEAR ONE (1) 12 MO $____________________
LIN
No.
SUB-
LIN
Description Qty. Unit Unit Cost Total Annual Cost
2001 None Autologous Transfusion “Cell Saver“ Services
12 Month $___________ $____________
TOTAL FOR OPTION YEAR TWO (2) 12 MO $____________________
http://www.abcp.org/
Option Year Four: 02/01/2027 to 01/31/2028
TOTAL FOR BASE PERFORMANCE PERIOD AND ALL OPTION YEARS:
B.3 PERFORMANCE WORK STATEMENT
1. GENERAL:
LIN
No.
SUB-
LIN
Description Qty. Unit Unit Cost Total Annual Cost
3001 None Autologous Transfusion “Cell Saver“ Services
12 Month $___________ $____________
TOTAL FOR OPTION YEAR THREE (3) 12 MO $____________________
LIN
No.
SUB-
LIN
Description Qty. Unit Unit Cost Total Annual Cost
4001 None Autologous Transfusion “Cell Saver“ Services
12 Month $___________ $____________
TOTAL FOR OPTION YEAR FOUR (4) 12 MO $____________________
1.1. Services Provided: The contractor shall provide Auto transfusion Services on site in accordance with the terms and conditions contained herein to beneficiaries of the Department of Veterans Affairs (VA), Bay Pines VA Healthcare System (BPVAHCS).
The contractor shall provide all labor, equipment, materials, supplies, and other elements necessary to provide complete “Autologous Transfusion (Cell Saver) Services”.
1.2. Place of Performance: Contractor shall furnish services at the Bay Pines VA Healthcare System located at 10000 Bay Pines Blvd, Bay Pines, FL 33744.
1.3. Authority: Title 38 USC 8153, Health Care Resources (HCR) sharing Authority, and Federal Acquisition Regulation (FAR) Part 12, Acquisition of Commercial Items and FAR 13 Simplified Acquisition Procedures.
1.4. Policy/Handbooks: The contractor shall be subject to the following policies, including any subsequent updates during the period of performance:
1.4.1. VHA Handbook 1100.17: National Practitioner Data Bank Reports:
https://www.va.gov/vhapublications/ViewPublication.asp?pub_ID=2135
1.4.2. VHA Handbook 1100.18: Reporting And Responding To State Licensing Boards:
https://www.va.gov/vhapublications/ViewPublication.asp?pub_ID=9174
1.4.3. VHA Handbook 1100.19: Credentialing and Privileging:
https://www.va.gov/vhapublications/ViewPublication.asp?pub_ID=2910
1.4.4. VHA Directive 1100.20 Credentialing of Health Care Providers:
https://vaww.va.gov/vhapublications/ViewPublication.asp?pub_ID=9444
1.4.5. VHA Directive 1088 Communicating Test Results to Providers and Patients:
www.va.gov/vhapublications/viewpublication.asp?pub_id=3148
1.4.6. VHA Directive 1192.01: Seasonal Influenza Prevention Program:
https://www.va.gov/vhapublications/ViewPublication.asp?pub_ID=5472
1.4.7. VHA Directive 1220: Facility Procedure Complexity Designation Requirements to Perform Invasive Procedures In Any Clinical Setting:
https://www.va.gov/vhapublications/ViewPublication.asp?pub_ID=8365
1.4.8. VA Directive 1663: Health Care Resources Contracting – Buying:
https://www.va.gov/vapubs/viewPublication.asp?Pub_ID=969&FType=2
1.4.9. VHA Directive 1907.01: VHA Health Information Management and Health Records:
https://www.va.gov/vhapublications/ViewPublication.asp?pub_ID=9235
1.4.10. Privacy Act of 1974 (5 U.S.C. 552a) as amended:
http://www.justice.gov/oip/foia_updates/Vol_XVII_4/page2.htm
1.4.11. Joint Commission:
http://www.jointcommission.org/standards/
1.4.12. HHS OIG Website:
http://oig.hhs.gov/exclusions/index.asp https://www.va.gov/vhapublications/ViewPublication.asp?pub_ID=2135 https://www.va.gov/vhapublications/ViewPublication.asp?pub_ID=9174 https://www.va.gov/vhapublications/ViewPublication.asp?pub_ID=2910 https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fvaww.va.gov%2Fvhapublications%2FViewPublication.asp%3Fpub_ID%3D9444&data=04%7C01%7C%7C5a2fc81d5c9e4c31696308d9ca3b3c47%7Ce95f1b23abaf45ee821db7ab251ab3bf%7C0%7C0%7C637763178024295633%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=g4iIWP0fMWV1ITn9%2F0vT4lpul7nFJAe%2FDMHlz4MTfT8%3D&reserved=0 http://www.va.gov/%E2%80%8Bvhapublications/%E2%80%8Bviewpublication.asp?pub_id=3148 https://www.va.gov/vhapublications/ViewPublication.asp?pub_ID=5472 https://www.va.gov/vhapublications/ViewPublication.asp?pub_ID=8365 https://www.va.gov/vapubs/viewPublication.asp?Pub_ID=969&FType=2 https://www.va.gov/vhapublications/ViewPublication.asp?pub_ID=9235 http://www.justice.gov/oip/foia_updates/Vol_XVII_4/page2.htm http://www.jointcommission.org/standards/ http://oig.hhs.gov/exclusions/index.asp
1.4.13. American Journal for Infection Control - AJIC 1998; 26:289-354:
http://www.cdc.gov/hicpac/pdf/InfectControl98.pdf
1.5. Definitions/Acronyms: Terms used in this contract shall be interpreted as follows unless the context expressly requires a different construction and/or interpretation. In case of a conflict in language between the Definitions and other sections of this contract, the language in this section shall govern.
1.5.1. ABCP: American Board of Cardiovascular
1.5.2. ACGME: Accreditation Council for Graduate Medical Education
1.5.3. ACLS: Advanced Cardiac Life Support
1.5.4. BLS: Basic Life Support
1.5.5. CDC: Centers for Disease Control and Prevention
1.5.6. CDR: Contract Discrepancy Report
1.5.7. CEU: Certified Education Unit
1.5.8. CME: Continuing Medical Education
1.5.9. CMP: Civil Monetary Penalty
1.5.10. CMS: Centers for Medicare and Medicaid Services
1.5.11. CO: Contracting Officer – The person executing this contract on behalf of the Government with the authority to enter into and administer contracts and make related determinations and findings.
1.5.12. COR: Contracting Officer’s Representative – A person appointed by the CO to take necessary action to ensure the Contractor performs in accordance with and adheres to the specifications contained in the contract and to protect the interest of the Government. The COR shall report to the CO promptly any indication of non-compliance in order that appropriate action can be taken.
1.5.13. COS: Chief of Staff
1.5.14. COVID-19: Coronavirus Disease 2019
1.5.15. CPARS: Contractor Performance Assessment Reporting System
1.5.16. DEA: Drug Enforcement Agency
1.5.17. ED: Emergency Department
1.5.18. ECMO: Extracorporeal Membrane Oxygenation
1.5.19. EHR: Electronic Health Record - electronic health record system used by the
VA
1.5.20. EMR: Electronic Medical Record
1.5.21. FSMB: Federation of State Medical Boards
1.5.22. FTEE: Full Time Equivalency Employee is defined by VA as a minimum of 80 hours every two weeks and does not include holidays
1.5.23. HHS: Department of Health and Human Services
http://www.cdc.gov/hicpac/pdf/InfectControl98.pdf
1.5.24. HIPAA: Health Insurance Portability and Accountability Act
1.5.25. HR: Human Resources
1.5.26. ISO: Information Security Officer
1.5.27. National Provider Identifier (NPI): NPI is a standard, unique 10-digit numeric identifier required by HIPAA. The Veterans Health Administration must use NPIs in all HIPAA-standard electronic transactions for individual (health care practitioners) and organizational entities (medical centers).
1.5.28. NLNAC: National League for Nursing Accrediting Commission. www.nlnac.org
1.5.29. Non-Contract Provider: any person, organization, agency, or entity that is not directly or indirectly employed by the Contractor or any of its subcontractors.
1.5.30. NP: Nurse Practitioner
1.5.31. NPPES: National Plan and Provider Enumeration System
1.5.32. OSHA: Occupational Safety and Health Administration
1.5.33. OIT: Office of Information and Technology
1.5.34. OPM: Office of Personnel Management
1.5.35. OPPE: Ongoing Provider Practice Evaluation
1.5.36. OR: Operating Room
1.5.37. PA: Auto Perfusionist Assistant
1.5.38. PIV: Personal Identity Verification
1.5.39. POP: Period of Performance
1.5.40. PPD: Purified Protein Derivative
1.5.41. PWS: Performance Work Statement
1.5.42. QASP: Quality Assurance Surveillance Plan
1.5.43. RFP: Request for Proposal
1.5.44. VAMC: Veterans Affairs Medical Center
1.5.45. Veterans Health Administration (VHA): The central office for administration of the VA medical centers throughout the United States. The VHA is in Washington, D.C.
1.5.46. Veterans Integrated Services Network (VISN): The regional oversight for the VA medical centers.
1.5.47. VISTA (Veterans Integrated Systems Technology Architecture): A PC based system that will capture and store clinical imagery, scanned documents and other non-textual data files and integrates them into patient’s medical record and with the hospital information system.
1.5.48. VetPro: a federal web-based credentialing program for healthcare providers.
1.5.49. Veterans Affairs Medical Center (VAMC): Unless identified with the name of a different VA Medical Center, for the purpose of this contract, this term shall mean the Bay Pines VA Medical Center.
http://www.nlnac.org/
2. QUALIFICATIONS:
2.1. Staff/Facility – The contractor shall provide one (1) certified Auto Transfusionist located at the 10000 Bay Pines Blvd, Bay Pines, FL 33744.
2.1.1. License: All licenses held by the personnel working on this contract shall be full and unrestricted license to the services covered by this contract issued in any State, Territory, or Commonwealth of the United States or the District of Columbia.
Contract personnel shall submit evidence of current, full, and unrestricted licenses, registration, certification, and/or other relevant credentials for verification prior to appointment and throughout the employment process, as requested by the COR.
Contractor is responsible for keeping the COR informed of anything that would adversely affect or otherwise limit their clinical privileges. Failure to meet this requirement may result in termination of the contract.
2.1.2. Board Certification: The contractor’s employees and any subcontractors shall have all licenses, permits, and certifications as required by law and this contract. All Auto transfusionist shall be certified.
2.1.2.1. All continuing education courses required for maintaining certification must always be kept up to date. Documentation verifying current certification shall be provided by the Contractor to the VA COR on an annual basis for each year of contract performance. A folder with the stated qualifications will be maintained by the COR.
2.1.3. Credentialing and Privileging: Contract Auto Transfusionist fulfilling the conditions of the contract shall be subject to all bylaws, rules, and regulations of the VAMC. Each Auto Transfusionist shall be credentialed and privileged prior to providing services and must be found acceptable by the Medical Executive committee and Governing Body. Credentialing and privileging is to be completed in accordance with VHA Handbook 1100.19 and VHA Directive 1100.20 referenced above. The ability for an individual Auto Transfusionist to continue to render services under the contract shall be dependent upon demonstration of clinical competence. Clinical competency shall be assessed on an ongoing basis, is true for all Auto Transfusionist, and to the reported as provider specific practice information at the time or an accreditation body with equal or better standards Joint Commission.
2.1.3.1. If a contract personnel(s) is not credentialed and privileged or has credentials/privileges suspended or revoked, the Contractor shall furnish an acceptable substitute without any additional cost to the government.
2.1.4. Technical Proficiency: Contract personnel(s) shall be technically proficient in the skills necessary to fulfill the government’s requirements, including the ability to speak, understand, read, and write English fluently. Contractor shall provide documents upon request of the CO/COR to verify current and ongoing competency, skills, certification and/or licensure related to the provision of care, treatment and/or services performed. Contractor shall provide verifiable evidence of all educational and training experiences including any gaps in educational history for all contract personnel(s) and contract personnel(s) shall be responsible for abiding by the Facility's Medical Staff By-Laws, rules, and regulations (referenced herein) that govern medical staff behavior.
2.1.5. Continuing Medical Education (CME)/ Certified Education Unit (CEU) Requirements: Contractor shall provide the COR copies of current CMEs as required or requested by the VAMC. Contract personnel(s) registered or certified by national/medical associations shall continue to meet the minimum standards for CME to remain current. Contractor shall report CME hours to the credential’s office for tracking. These documents are required for both privileging and re-privileging.
Failure to provide shall result in loss of privileges for contract personnel(s).
2.1.6. Training (ACLS, BLS, EHR and VA MANDATORY): Contractor shall meet all VA educational requirements and mandatory course requirements defined herein; all training must be completed by the contractor’s as required by the VA. Other training may become required. VA will communicate any changes to the training requirement to the contractor.
2.1.7. Standard Personnel Testing (PPD, etc.): Contractor shall provide proof of the following tests for contractor within five (5) calendar days after contract award and prior to the first duty shift to the COR and Contracting Officer. Tests shall be current within the past year.
2.1.7.1. TUBERCULOSIS TESTING: Contractor shall provide proof of a negative Tuberculosis Skin Test (TST) or interferon-gamma release assays (IGRA) for all Contractor’s Auto Transfusionist (s) upon hire in accordance with CDC guidance.
(This is applicable to all health care workers). A negative chest radiographic report for active tuberculosis shall be provided in cases of positive TST or IGRA results.
2.1.7.2. MEASLES, MUMPS, & RUBELLA TESTING: Contractors shall provide proof of immunity for all Contractor Auto Transfusionist {This is applicable to all health care workers}.
2.1.7.3. VARICELLA: Contractors shall provide proof of immunity for all Contractor Auto Transfusionist {This is applicable to all health care workers}.
2.1.7.4. ACELLULAR PERTUSSIS: Contractors shall provide proof of 1 dose of Tdap vaccination for all Contractor Auto Transfusionist {This is applicable to all health care workers}.
2.1.7.5. INFLUENZA: Contractors shall provide proof that all Contractor Auto Transfusionist have received the annual Influenza vaccine unless it is contraindicated. If the Contractor Auto Transfusionist has a medical contraindication to the vaccine they shall be required to wear a mask during the Influenza season. {This is applicable to all health care workers}.
2.1.7.6. COVID-19: Contractors shall comply with VHA Supplemental Contract Requirements for Combatting COVID-19 {This is applicable to all health care workers}. – See Section D attachment.
2.1.7.7. OSHA REGULATION CONCERNING OCCUPATIONAL EXPOSURE TO
BLOODBORNE PATHOGENS: Contractor shall provide evidence of completing and passing generic self-study blood-borne pathogen training for all Contractor’s Auto Transfusionist (s) {This is applicable to all health care workers}; provide their own Hepatitis B vaccination series and hepatitis B surface antigen test results following the hepatitis B vaccination series; maintain an exposure determination and control plan; maintain required records; and ensure that proper follow-up evaluation is provided following an exposure incident.
2.1.7.8. The VAMC shall notify the Contractor of any significant communicable disease exposures as appropriate. Contractor shall adhere to current CDC/HICPAC Guideline for Infection Control in health care personnel ( as published in American Journal for Infection Control- AJIC 1998; 26:289-354 http://www.cdc.gov/hicpac/pdf/InfectControl98.pdf) for disease control.
Contractor shall provide follow up documentation of clearance to return to the workplace prior to their return.
2.1.8. Conflict of Interest: The Contractor and all contract personnel(s) are responsible for identifying and communicating to the CO and COR conflicts of interest at the time of proposal and during the entirety of contract performance. At the time of proposal, the Contractor shall provide a statement which describes, in a concise manner, all relevant facts concerning any past, present, or currently planned interest (financial, contractual, organizational, or otherwise) or actual or potential organizational conflicts of interest relating to the services to be provided. The Contractor shall also provide statements containing the same information for any identified consultants or subcontractors who shall provide services. The Contractor must also provide relevant facts that show how it’s organizational and/or management system or other actions would avoid or mitigate any actual or potential organizational conflicts of interest. These statements shall be in response to the VAAR provision 852.209-70 Organizational Conflicts of Interest and fully outlined in response to the subject attachment in Section D of the solicitation document.
2.1.9. Citizenship related Requirements:
2.1.9.1. The Contractor certifies that the Contractor shall comply with any and all legal provisions contained in the Immigration and Nationality Act of 1952, As Amended; its related laws and regulations that are enforced by Homeland Security, Immigration and Customs Enforcement and the U.S Department of Labor as these may relate to non-immigrant foreign nationals working under contract or subcontract for the Contractor while providing services to Department of Veterans Affairs patient referrals;
2.1.9.2. While performing services for the Department of Veterans Affairs, the Contractor shall not knowingly employ, contract or subcontract with an illegal alien; foreign national non-immigrant who is in violation their status, as a result of their failure to maintain or comply with the terms and conditions of their admission into the United States. Additionally, the Contractor is required to comply with all “E-Verify” requirements consistent with “Executive Order 12989” and any related pertinent Amendments, as well as applicable Federal Acquisition Regulations.
2.1.9.3. If the Contractor fails to comply with any requirements outlined in the preceding paragraphs or its Agency regulations, the Department of Veterans Affairs may, at its discretion, require that the foreign national who failed to maintain their legal status in the United States or otherwise failed to comply with the requirements of the laws administered by Homeland Security, Immigration and Customs http://www.cdc.gov/hicpac/pdf/InfectControl98.pdf
Enforcement and the U.S Department of Labor, shall be prohibited from working at the Contractor’s place of business that services Department of Veterans Affairs patient referrals; or other place where the Contractor provides services to veterans who have been referred by the Department of Veterans Affairs; and shall form the basis for termination of this contract for breach.
2.1.9.4. This certification concerns a matter within the jurisdiction of an agency of the United States and the making of a false, fictitious, or fraudulent certification may render the maker subject to prosecution under 18 U.S.C. 1001.
2.1.9.5. The Contractor agrees to obtain a similar certification from its subcontractors.
The certification shall be made as part of the offerors response to the RFP using the subject attachment in Section D of the solicitation document.
2.1.10. Annual Office of Inspector General (OIG) Statement: In accordance with HIPAA and the Balanced Budget Act (BBA) of 1977, the Department of Health and Human Services (HHS) Office of Inspector General (OIG) has established a list of parties and entities excluded from Federal health care programs. Specifically, the listed parties and entities may not receive Federal Health Care program payments due to fraud and/or abuse of the Medicare and Medicaid programs.
2.1.10.1. Therefore, Contractor shall review the HHS OIG List of Excluded Individuals/Entities on the HHS OIG web site referenced above to ensure that the proposed contract Auto Transfusionist (s) are not listed. Contractor should note that any excluded individual or entity that submits a claim for reimbursement to a Federal health care program, or causes such a claim to be submitted, may be subject to a Civil Monetary Penalty (CMP) for each item or service furnished during a period that the person was excluded and may also be subject to treble damages for the amount claimed for each item or service. CMP’s may also be imposed against the Contractor that employ or enter contracts with excluded individuals to provide items or services to Federal program beneficiaries.
2.1.10.2. By submitting their proposal, the Contractor certifies that the HHS OIG List of Excluded Individuals/Entities has been reviewed and that the Contractors are and/or firm is not listed as of the date the offer/bid was signed.
2.2. Clinical/Professional Performance: The qualifications of Contractor personnel are subject to review by VA Medical Center COS or his/her clinical designee and approval by the Medical Center Director as provided in VHA Handbook 1100.19 and VHA Directive 1100.20. Clinical/Professional performance monitoring and review of all clinical personnel covered by this contract for quality purposes will be provided by the VAMC COS and/or the Chief of the Service or his designee. A clinical COR may be appointed, however, only the CO is authorized to consider any contract modification request and/or make changes to the contract during the administration of the resultant contract.
2.3. Non- Personal Healthcare Services: The parties agree that the Contractor and all contract personnel(s) shall not be considered VA employees for any purpose.
2.4. Indemnification: The Contractor shall be liable for, and shall indemnify and hold harmless the Government against, all actions or claims for loss of or damage to property or the injury or death of persons, arising out of or resulting from the fault, negligence, or act or omission of the Contractor, its agents, or employees.
2.5. Prohibition Against Self-Referral: Contractor’s Auto Transfusionist are prohibited from referring VA patients to contractor’s or their own practice(s).
2.6. Approval of Contractor Personnel: The BPVAHCS reserves the right to refuse employment under this contract or require dismissal from contract work of any contractor employee or subcontractor employee who, by reason of pervious unsatisfactory performance at the VA or for any other reasonable cause is considered by the Contracting Officer to be objectionable, as long as thirty (3) days written notification of unsatisfactory performance has been provided to the contractor and the problem has not been cured in the thirty (30) day period.
2.7. Inherent Government Functions: Contractor and Contract personnel(s) shall not perform inherently governmental functions. This includes, but is not limited to, determination of agency policy, determination of Federal program priorities for budget requests, direction and control of government employees (outside a clinical context), selection or non-selection of individuals for Federal Government employment including the interviewing of individuals for employment, approval of position descriptions and performance standards for Federal employees, approving any contractual documents, approval of Federal licensing actions and inspections, and/or determination of budget policy, guidance, and strategy.
2.8. No Employee status: The Contractor shall be responsible for protecting Contract personnel(s) furnishing services. To carry out this responsibility, the Contractor shall provide or certify that the following is provided for all their staff providing services under the resultant contract:
2.8.1. Workers’ compensation
2.8.2. Professional liability insurance
2.8.3. Health examinations to include:
2.8.4. Annual TB Skin Test and recent chest X-ray if there is a history of positive TB skin test
2.8.5. Evidence of Hepatitis B immunity (hepatitis immune titer, if the individual has had the series of shots; if no immunity, evidence that the individual has started the Hepatitis B vaccination series
2.8.6. Evidence of a Hepatitis C titer
2.8.7. Varicella titer if contracted employee has not had chicken pox
2.8.8. Income tax withholding, and
2.8.9. Social security payments
2.9. Tort Liability: The Federal Tort Claims Act does not cover Contractor or contract personnel(s). When Contractor or contract personnel(s) has been identified as a provider in a tort claim, the Contractor shall be responsible for notifying their legal counsel and/or insurance carrier. Any settlement or judgment arising from a Contractor’s (or contract provider (s)) action or non-action shall be the responsibility of the Contractor and/or insurance carrier.
2.10. Key Personnel:
2.10.1. The Contractor shall propose a minimum of one (1) certified Auto Transfusionist as defined in paragraph Hours of Operation of this section.
2.10.2. The Contractor shall be responsible for providing coverage to the VA during periods of vacancies of the Contractor’s personnel due to sick leave, personal leave, vacations, and additional coverage as required. In the event a scheduled provider is unable to complete an assigned shift, the contractor shall provide replacement provider coverage within two (2) hours and notify the Contracting Office Representative (COR) at the Bay Pines VA Healthcare System of the schedule change.
2.11. Personnel Substitutions: During the first ninety (90) calendar days of performance, the Contractor shall make NO substitutions of key personnel unless the substitution is necessitated by illness, death, or termination of employment. The Contractor shall notify the CO, in writing, within 15 calendar days after the occurrence of any of these events and provide the information required below. After 90 days, the Contractor shall submit the information required below to the CO at least 15 calendar days prior to making any permanent substitutions.
2.11.1. The Contractor shall provide a detailed explanation of the circumstances necessitating the proposed substitutions, complete resumes for the proposed substitutes, and any additional information requested by the CO. Proposed substitutes shall have comparable qualifications to those of the persons being replaced. The CO will notify the Contractor within 15 calendar days after receipt of all required information of the decision on the proposed substitutes. The contract will be modified to reflect any approved changes of key personnel.
2.11.2. For temporary substitutions where the key person shall not be reporting to work for three (3) consecutive workdays or more, the Contractor shall provide a qualified replacement for the key person. The substitute shall have comparable qualifications to the key person. Any period exceeding two weeks will require the procedure as stated above.
2.11.3. The Government reserves the right to refuse acceptance of any Contractor personnel at any time after performance begins, if personal or professional conduct jeopardizes patient care or interferes with the regular and ordinary operation of the facility. Breaches of conduct include intoxication or debilitation resulting from drug use, theft, patient abuse, dereliction, or negligence in performing directed tasks, or other conduct resulting in formal complaints by patient or other staff members to designated Government representatives. Standards for conduct shall mirror those prescribed by current federal personnel regulations. Should the VA COS or designee show documented clinical problems or continual unprofessional behavior/actions with any contract personnel(s), s/he may request, without cause, immediate replacement of said contract personnel(s).
2.11.4. The CO and COR shall deal with issues raised concerning Contract personnel(s) conduct. The final arbiter on questions of acceptability is the CO.
2.11.5. Contingency Plan: Because continuity of care is an essential part of VAMC’s medical services, The Contractor shall have a contingency plan in place to be utilized if the contract personnel(s) leaves Contractor’s employment or is unable to continue performance in accordance with the terms and conditions of the resulting contract.
2.11.6. Note: Evidence of completion of required licensure, credentials, required training, current competencies and background investigations must be validated for all contractor personnel referred to perform services under this contract prior to providing direct patient care. Contractor shall not have any personnel report to duty until written notification is received from the Contracting Officer advising that the candidate (s) presented has met all requirements for contract performance.
3. HOURS OF OPERATION:
3.1. VA Business Hours: VA business hours/hours of operation are 6:30 a.m. to 4:30 p.m.
3.1.1. Work Schedule: The current schedule for aortic procedures requires a minimum of one
(1) certified Auto transfusionist to be available within one (1) hour of actual contact by VAMC. Technician shall be available 24 hours per day and seven (7) days per week to provide services
3.1.2. The Auto Transfusionist service is required for four (4) hours per case for one (1) to two (2) times monthly to support aortic procedures. The requirement is for the contractor to provide one (1) certified Auto Transfusionist located at the 10000 Bay Pines Blvd, Bay Pines, FL 33744.
3.1.3. Off-hours Coverage: It is required by the contractor that one (1) Auto Transfusionist be in an on-call status for 24 hours a day and seven (7) days a week including all Federal Holidays and be within one (1) hour of the facility to support these emergent cases. On-call service is considered part of the Auto Transfusionist services and will not be paid separately. Any hours worked during an on-call status are included in the base pay.
3.2. Federal Holidays:
• New Year’s Day
• Martin Luther King’s Birthday
• President’s Day
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving Day
• Christmas Day
• Any day specifically declared to be a national holiday
4. CONTRACTOR RESPONSIBILITIES:
4.1. Clinical Personnel Required: The Contractor shall provide contract personnel(s) who are competent, qualified per this performance work statement and adequately trained to perform assigned duties.
4.1.1. Contract personnel(s) shall be responsible for signing in and out when in attendance. Time sheets will be used by the COR to confirm hours/day and services provided against the contractor’s invoices.
4.2. Standards of Care: The contract personnel(s)’ care shall cover the range of Auto Transfusionist services as would be provided in a state-of-the-art civilian medical treatment facility and the standard of care shall be of a quality, meeting of exceeding currently recognized national standards as established by:
4.2.1. The professional standards of The Joint Commission (TJC):
http://www.jointcommission.org/standards_information/standards.aspx
4.2.2. The standards of the American Hospital Association (AHA):
http://www.hpoe.org/resources?show=100&type=8
4.2.3. The requirements contained in this PWS
4.2.4. The Contractor shall submit a detailed plan which accurately details their quality control management program to the CO prior to contract start-up. Contractor shall obtain written approval from the CO prior to implementing any changes in their approved quality management program. Failure of the Contractor to ensure personnel and equipment conform to these standards shall be cause for termination of the contract.
4.2.5. Transportation and Travel Time: The price of this service shall include the transportation of personnel and equipment. No additional charges shall be authorized for transportation.
4.2.6. Response Time and Quantities: The Contractor shall provide all necessary equipment, supplies, and certified technician within 24 hours of notification of needed services by the COR or other authorized representative as identified by the CO or COR.
4.2.7. One contractor owned cell saver machine shall be placed in the operating room area and remain there for the duration of the contract. It is agreed that BPVAHCS personnel will not, at any time, set-up or operate contractor equipment or machines.
However, BPVAHCS personnel will be authorized to begin all necessary operations required for emergency collection set-up when they deem necessary for appropriate patient care.
4.2.8. Upon arrival, the technician shall immediately report to the BPVAHCS circulating nurse assigned to the procedure.
4.2.9. The Contractor shall not be required to perform more than two (2) basic services at any one time under this contract.
4.2.10. When the Contractor determines equipment require additional maintenance, they shall schedule the time with the COR. Contractor shall only be in the facility when government personnel are aware of the duration of the visit.
4.2.11. Unused Whole Blood: When there is whole blood remaining at the completion of a surgical procedure the Auto Transfusionist shall ensure proper labeling as follows:
Patient’s name, locally assigned patient identification number, and date & time. The Auto Transfusionist operator shall inform the Operating Room staff nurse when there is remaining whole blood.
http://www.jointcommission.org/standards_information/standards.aspx http://www.hpoe.org/resources?show=100&type=8
4.2.12. The contractor shall bear the expense of obtaining background investigations. If the investigation is conducted by the Office of Personnel Management (OPM), the contractor shall reimburse the VA within 30 days. The web site which provides information on the cost of the security investigation is:
www.opm.gov\extra\investigate – Select Federal Investigations Notices (FIN 01-01)
4.2.13. The contractor will provide to the Contracting Officer prior to award the following:
(1) List of names of contract personnel. (2) Social security numbers of contractor personnel. (3) Home address of contractor personnel or the contractor address.
(2) The Contracting Officer will submit the above information to the Office of Security and Law Enforcement, Washington, D.C. The Office of Security and Law Enforcement will provide the necessary investigative forms (these forms are indicated in paragraph 3.d. below) to the contractor’s personnel, coordinate the background investigations with OPM and notify the Contracting Officer and contractor of the results of the investigation.
(3) The contractor shall submit or have their employees submit the following required forms to the VA Office of Security and Law Enforcement within 30 days of receipt:
(i) Standard From 85P, Questionnaire for Public Trust Positions
(ii) Standard Form 85P-S, Supplemental Questionnaire for Selected Positions
(iii) FD 258, U.S. Department of Justice Fingerprint Applicant Chart
(iv) VA Form 0710, Authority for Release of Information Form
(v) Optional Form 306, Declaration for Federal Employment
(vi) Optional Form 612, Optional Application for Federal Employment
4.2.16 The contractor, when notified of an unfavorable determination by the Government, shall withdraw the employee from consideration from working under the contract.
Failure to comply with the contractor personnel security requirements may result in termination of the contract for default
4.3. MEDICAL RECORDS
4.3.1. Authorities: Contract personnel(s) providing healthcare services to VA patients shall be considered as part of the Department Healthcare Activity and shall comply with the U.S.C.552a (Privacy Act), 38 U.S.C. 5701 (Confidentiality of claimants records), 5 U.S.C. 552 (FOIA), 38 U.S.C. 5705 (Confidentiality of Medical Quality Assurance Records) 38 U.S.C. 7332 (Confidentiality of certain medical records), Title 5 U.S.C.
§ 522a (Records Maintained on Individuals) as well as 45 C.F.R. Parts 160, 162, and 164 (HIPAA).HIPAA: This contract and its requirements meet exception in 45 CFR 164.502(e), and do not require a BAA in order for Covered Entity to disclose Protected Health Information to: a health care provider for treatment. Based on this exception, a BAA is not required for this contract. Health records generated by this contract or provided to the Contractors by the VA are covered by the VA system of records entitled ‘Patient Medical Records-VA’ (24VA10A7). Contractor generated VA Patient records are the property of the VA and shall not be accessed, released, transferred, or destroyed except in accordance with applicable laws and regulations.
Contractor shall ensure that all records pertaining to medical care and services provided to VA patients are captured in the VA electronic health record system as required by VA policy as discussed in 4.3.4.
4.3.2. Disclosure: Contract personnel(s) may have access to patient medical records for the purpose of providing medical care and services to VA patients and performing services under the contract; however, Contractor shall obtain permission from the VA before disclosing any patient information outside VA. VA authorizes the Contractor to discuss patient health information for coordination of care with community health care providers in compliance with VA regulations, HIPAA and VHA Directive 1605.01, Privacy and Release of Information. The VA will provide the Contractor with a copy of VHA Handbook 1907.01, Health Information Management and Health Records and VHA Directive 1605.01, Privacy and Release of Information. The penalties and liabilities for the unauthorized disclosure of VA patient information mandated by the statutes and regulations mentioned above, apply to the Contractor.
4.3.3. Professional Standards for Documenting Care: Care shall be appropriately documented in medical records in accordance with standard commercial practice and guidelines established by VHA Handbook 1907.01 Health Information Management and Health Records:
https://www.va.gov/vhapublications/ViewPublication.asp?pub_ID=9235 and all guidelines provided by the VAMC.
4.3.4. Release of Information: The VA shall maintain control of releasing any patient medical information and will follow policies and standards as defined, but not limited to Privacy Act requirements. Contractor will not release or disclose copies of records and will refer all such requests to the Release of Information Department at the VA facility were assigned.
4.3.5. Management for Medical Records: National Archives and Records Administration record disposition requirements are found in RCS 10-1 Chapter 6, 6000 series.
4.3.6. Confidentiality: VA will provide the contract personnel(s) access to pertinent patient medical information, within the existing privacy rules and regulations, for the purpose of providing coordinated comprehensive primary care.
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