36C24820Q0259-001.pdf

STATEMENT OF WORK (SOW)

I. Scope of work:

A. Provide Full Service and Supplies contract to include labor, parts, equipment and materials for the preventive and corrective maintenance for MEDRAD INJECTION SYSTEMS located at the Radiology Department and Nuclear Medicine Department of the VA Caribbean Healthcare System (VACHS) in San Juan, Puerto Rico. Contract service coverage must be in accordance with the following conditions:

• Bayer EPM available 8AM - 5PM M/F

• Calibration per OEM specifications and procedures

• Software updates

• EPM certified part replacements

• Complete inspection and safety testing

• Onsite service by a Bayer certified field engineer

• Full warranty coverage for the term of the agreement

• 24/7 Technical Support

• Remote Support

II. Parts and Materials:

A. Contractor shall supply all labor, parts, test instruments, tools, hardware and software required to perform all maintenance and repair work.

III. Coverage:

A. Vendor shall report to VA Police upon arrival on station for registration and verification.

B. Unlimited service and technical support calls can be performed during regular hours, 8:00AM to 5:00PM M/F.

C. The response time to emergency calls for service will be no more than one (1) hour after notification.

D. Contractor will respond with onsite visits to service calls within 24 hours on the event that a phone call or technical support cannot resolve the problem.

E. Major repairs due to acts of God, renovation of equipment, negligence or misuse, power line fluctuations and computer virus un-attributable to contractor, are not covered by this contract.

F. Contractor shall perform one (1) Preventive Maintenance service, per year in accordance with manufacturer’s recommendations and procedures.

G. Contractor’s service personnel shall report to the Biomedical Supervisor or his designee when called.

H. A copy of each service report will be furnished to the Biomedical Supervisor or his designee right after the conclusion of each service call.

I. The C&A requirements do not apply, and a Security Accreditation Package is not required.

IV. Software Updates and Enhancements A. Contractor will provide and install any software update and enhancement to system software.

V. Equipment Schedule:

Medrad® Mark 7 Arterion® Angiography Injection System

VAPM Location Serial # PM Month Catalog # Quantity 65199257 OR/Surgery 20403 DCB-ART

65227652 Radiology 101032 DCB-ART

65229584 Special Proced. 200727 DCB-ART

Medrad® Avanta™ Fluid Management Injection System

65194457 Intervent. Rad. 10381 DCB-AVT 1

Medrad® Mark V ProVis® Angiography Injection System

65215598 CCL 200157 DCB-PRO 1

65196035 CCL 100120 DCB-PRO 1

Medrad® Stellant® D CT Injection System

65208903 PET/CT 34470 DCB-SCTD 1

65184684 CT1 29422 DCB-SCTD 1

65228725 NUCLEAR

MED.

34734 DCB-SCTD 1

N/A CT

SIMULATOR

101167 DCB-SCTD 1

65229965 CT1 200985 DCB-SCTD 1

Medrad® Spectris Solaris® EP MR Injection System

65192922 MR 1 41921 DCB-SMRS 1

65212541 MR 2 46975 DCB-SMRS 1

VI. Period of Performance

Base year plus four option years. Base contract period is expected to be from Contract Award to January 05, 2021.

VII. Safety Requirements The contractor shall take all safety precautions and safety measurement necessary to protect the lives and health of occupants of the building.

VIII. Competency Requirements

The contractor shall comply with requirements of the Joint Commission Accreditation of Health Care Organizations (JCAHO). To comply with JCAHO requirements the contractor shall provide written confirmation that employees are competent to perform the task as described in the statement of work assigned on this contract. This written confirmation shall specify in which areas each contract employees are competent.

IX. Certification of Competency

ATTACHMENT #1 (SAMPLE)

CERTIFICATION OF COMPETENCY

This is to certify that meets all qualification requirements for the services requested, is properly trained, has all applicable credentials and is competent to perform the tasks as described in the statement of work contract.

Signature:

Contractor:

Date:

X. Training Certifications A. The contractor shall submit Bayer training certification at the time of quote submission.

XI. Quality Assurance Service Plan

A. The contractor shall establish complete quality control programs to ensure the requirement of the contract are provided as specified.

B. Within five workdays prior to the starting date of the contract the contractor shall submit a copy of his Preventive and Corrective Maintenance program to the Contracting Officer and/or COR. The program shall include, but not be limited to the following

1) The name(s) of the individual(s) who will perform the services described in contract.

2) A checklist used in the inspection and performance verification during preventive maintenance and corrective maintenance services. The checklist shall include every requirement included in the manufacturer’s manual(s), updates, notices and any other requirement from accrediting organizations or agencies, as well as every task required to be performed.

3) A schedule of the dates scheduled for the preventive maintenance service requested.

4) A system for identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable and/or the COR identifies the deficiencies.

5) An audit system covering all the services required.

C. In addition to providing the documentation at the end of each service, the contractor is responsible for maintaining the required documents of all the services conducted by the Contractor and the corrective actions taken. All documentation shall be made available to the Government during the term of the contract.

PERFORMANCE REQUIREMENT SUMMARY (PRS)

Performance Objective Surveillance Methods

Performance Threshold SOW

Emergency calls are answered within established requirement in SOW

Random Sampling

No deficiencies accepted.

As per SOW

Regular service calls are answered within established requirement in SOW

Random Sampling

No more than 1 deficiency complaints per month

As per SOW

Service personnel are on site within established requirement in SOW

Random Sampling

No more than 2 deficiencies per year.

As per SOW

Preventive maintenance service is performed within the due month.

Random Sampling

No deficiencies accepted.

As per SOW

Service personnel reports to COR or his/her designee prior to performing service on equipment.

Random Sampling

No more than 3 deficiencies per year

As per SOW

Service is accepted by COR or his/her designee.

Random Sampling

No deficiencies accepted.

As per SOW

Service documentation is provided to COR or his/her designee at the end of each service.

Random Sampling

No deficiencies accepted.

As per SOW

Service documentation includes a completed performance verification checklist.

Random Sampling

No deficiencies accepted.

As per SOW